Sales Executive

Purpose of the Role

To identify, develop and grow a portfolio of corporate & government and/or travel agent customers through professional account management & development,

identifying customer needs and developing win/win scenarios through effective negotiation skills to avoid revenue dilution.

Essential Duties and Responsibilities 

Development of New corporate accounts by visiting them, known through references and cold calls. 

Accountable for completing sales objectives and service audits. 

Development of strategic & operational business plans in conjunction with sales & operational team. 

Managing documentation and records to support all potential transactions. 

Handling escalations and resolving them within agreed time lines (Service Level Agreements) 

Analysing and setting up company’s budgets and control. (MIS Report - Business Analysis for Top 40 accounts) 

Analyse reports for better recommendations to the customer. 

Set up weekly, monthly and quarterly review meetings with customer. 

Schedule weekly team meetings to set short and long term goals for service excellence. 

Managing Supplier Relationship (Vendor Management - Top 10 airlines & Top 40 clients) 

Managing Client Relationships (Client Management - Top 40 client to enhance sales & sustain long term relationship)

Skills/Qualifications 

Bachelor Degree 

Other relevant supporting certificates related to leisure travel & auxiliary courses 

Computer literate in MS Office & Windows 

Planning, organizing, strategic thinking and analytical skills 

Ability to communicate; negotiate and persuade 

Able to use GDS for flights booking 

Minimum of 3 years’ experience in travel or customer relationship management environment.

Competencies

Presentation skills, tactfulness, analytical skills, organizational skills & business writing skills.

Business Analysis Experience

Drive for results, time management & influence skills

MS Office – Advance Excel & PowerPoint.

Knowledge on various Holidays/Business destination in the world.

Negotiation & persuasion skills with clients