Sales Operation Lead

Job Summary

Emerson Automation Solutions is where technology and engineering come together to create solutions for the benefit of our customers, driven without compromise for a world in action. This position is opened by the Flow Controls Business Unit and platform is Automation Solutions. The Sales Operations Lead Engineer is based in Dhahran, Kingdom of Saudi Arabia and caters to all customers in the western region (Saudi Arabia and Bahrain) and reports to Regional Sales Director

In This Role, Your Responsibilities Will Be:

• Review of Purchase orders in customer portal and communicate with customer for any amendments. Ensure that purchase orders are commercially and technically compliant before processing for order entry in accordance with relevant procedures
• Maintain the log of complete history of purchase order (from issue of PO to delivery). Maintain record of delivery performance for different customers in western region.
• Maintain and manage KPI’s for Order Administration team, Invoice Administration team and Sales Administration team and create monthly dashboard
• Acknowledge purchase order in customer portal or through emails
• Coordinate on customer material rejections and provide resolution
• Attend customer meetings as required with regards to purchase orders
• Manage invoice submission on time and resolve any disputes that may arise
• Manage KPIs for customer documentation submission and make sure documents are submitted on time
• Align with local and international Emerson Trade Compliance and Quality Management procedures, as well as the Emerson Ethics policy, with respect to all business activities
• Coordinate in Perfect Execution process for process improvement in business processes
• Work with IT team to build AI tools required to simplify the business processes
• Timely completion of Performance Management process for the team
Fulfill any other reasonable duties as required by Regional Sales Director

Who You Are?

• Action Oriented
• Customer focus
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and delegate effectively.
Ability to drive negotiations with customers

For This Role, You Will Need:

• Bachelor’s degree in Business Administration or equivalent field
• Relevant work experience in Automation industry
• Fluent in English - Written and spoken, Arabic will be added advantage
Familiar with Sales, Purchasing, Order management processes Skill using Microsoft Office applications is required

Preferred Qualifications That Set You Apart:

• Valves and valve-related field experience (Fisher control valve application, Engineering knowledge is an added advantage)
• Experience in handling customer business portals such as Saudi Aramco, SABIC, and Aramco JVs
Experience in directly handling and communicating with customers

Our Culture & Commitment to You!

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.

Adhere to Health, Safety & Environment policies as laid by the organization.