Sales Operations Executive

Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led events in over a dozen specialist markets. These are typically not-to-be-missed live and on-demand B2B events where industries convene and people gather to do business.

We also provide data and digital content, as well as year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads.

This role is based in our Cairo Festival City Business Park, New Cairo, Cairo, Egypt office.

Reports to: Sales Operations Manager

The Role:

The Sales Operations Executive supports a business unit sales team, who are selling across different regions, multiple brands (products/events) and customers. Sales Operations is a pivotal new function within the business, providing structured sales administration, Salesforce (CRM) support, data analysis, reporting and information entry support to Sales teams.

The Sales Operations Executive will report into the Sales Operations Team Manager. They will have knowledge and understanding of the Sales tools such as Salesforce and provide support in the set-up and management of Sales Pipelines within Salesforce.

Furthermore, the role will assist in the management of data quality, accuracy, and consistency for the business unit, whilst also be on hand to support specific business unit reporting or analysis requirements.

Job Responsibilities

CRM management

• Manage and update Salesforce (CRM) and associated Sales order processing tools with sales contracts.
• Providing the forms (text) for: sales, stand upsells, promo opportunities, catalogue, stand sharing forms for the online customer tools and contract creation.
• Ensure to raise awareness on any issues faced with platforms used and communicate this with relevant stakeholders
• Supports the product set up (events, sponsorship, digital and print).

Sales support

• Assist with administrative activities in support of forecasting, preparing presentations for budget and strategy meetings.
• Key liaison point with Internal Teams such as Customer Service, Shared Services (Billings) and Event Operations
• Ensure to liaise and resolve Service Cloud cases communicationg to relevant stakeholders within required SLA
• Process Agent / Pavilion contracts and all Marketing Solutions contracts (complex contracts)

• Ability to proactively handle and respond to queries from internal customers
• Experience in working with Salesforce
• Experience of data analysis and manipulation
• Good knowledge of Excel
• Well organised and good time management
• Eye for detail and problem solving
• Interpersonal skills, confident personality, high level of enthusiasm
• Proven ability to work under pressure
• Ability to work in a matrix organisation

Desired:

• Experience in working with Salesforce CRM
• Previous experience in the B2B / B2C events industry
• Experience with Expocad, A2Z or similar floor planning tools

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 21 days annual leave, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A comprehensive company funded private medical insurance with international coverage
• A ShareMatch scheme that allows you to become an Informa shareholder from the start of your employment, and benefit from free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, and access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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