Sales Representative

Job Requisition ID: 173969

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Retail Sales Representative is responsible for assisting customers in purchasing IKEA products while maintaining high merchandising standards and ensuring stock availability. The role focuses on building rapport and credibility with customers by providing excellent service and going the extra mile to exceed sales targets. The representative acts as a key point of contact for customers, providing product information, and fostering long-term relationships.

Operational & Commercial

• Conduct a daily detailed inspection of assigned area to review the availability and positioning of price labels, product information tags, and other communication media.
• Review daily stock levels on all products in assigned area and recommend orders to the Shopkeeper.
• Coordinate with Procurement Executive for information pertaining to stocks in assigned area.
• Ensure customers are always in focus and strive to make them smile; meet and serve customers showing empathy and care; listen and support them with an attitude based on IKEA values.
• Have a daily dialogue with guests to gather feedback about their experiences and learn more about their needs and wants, then act based on their input.
• Understand and determine customer requirements to prepare a pro forma invoice.
• Maintain contact and advise customers on news or recently received items of interest; follow up on quotations to convert them to actual sales.
• Empower and encourage the team to take immediate action to meet customer needs and provide input on improving service.
• Promote product sales by identifying and seizing sales opportunities, offering solutions to problems, and suggesting add-on sales to achieve sales targets.
• Suggest improvements in sales to the supervisor and identify slow moving or non-selling items; propose sales actions.
• Maintain a full display of products via merchandising methods as laid down by the company.
• Be an expert on the product range within HFB.
• Stay informed about local market developments and competitive activities through scheduled market visits.
• Stay updated with changes in the company's product range and inform the Sales Manager of customer feedback and product range gaps.

• Proactivity and initiative-taking ability in a sales environment.
• Strong problem-solving skills.
• Customer-focused attitude with excellent service delivery.
• Effective team collaboration and continuous improvement mindset.

• Secondary Education is required.
• Minimum 3 years of experience in a similar role in retail sales.
• Proficiency in English is mandatory, and a good command of Arabic is preferred.
• Must possess excellent communication and interpersonal skills.

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.

The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.

These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.