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Sales & Service Support
JOB_REQUIREMENTS
Hires in
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Employment Type
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Company Location
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Salary
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Main Responsibilities
- Provide a professional and warm welcome to the customer and acknowledge them as soon as they enter the store
- Make the customer feel comfortable by initiating a conversation that allows them to express the purpose for their visit to the store
- Redirect the customer to the relevant department when needed (i.e. after-sales, exchanges, and return)
- Communicate with the sales team to ensure a smooth and professional handover of the customer to the nearest sales advisor or cashier available
- Ensure a professional farewell to the customer
- Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback
- Strategizing and monitoring the daily activities of customer service operations.
- Assisting customer service staff with duties where required
- Training staff in areas of customer service and company policies
- Managing cashier coverage and customer flow to ensure proficient customer service.
- Investigating and solving customer service complaints
- Assisting with the development and implementation of service policies, and explaining these to staff and customers
- Maintaining documentation pertaining to customer service department activities
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Performing additional duties where needed
- Interactive and positive participation in all morning briefings and team meetings to optimize teamwork and problem solving
- Demonstrate respect and consideration to all colleagues to maintain a solid and dynamic team
- Share positive ideas and experiences with colleagues
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Build effective relationships using appropriate verbal and non-verbal communication with other staff and customers
- Previous experience in a retail support, stockroom, or operational role, ideally in retail luxury environment
- Familiarity with inventory management systems, stock processes, and operational best practices
- Strong organizational skills with attention to detail and ability to multitask
- Excellent communication and teamwork skills to support seamless coordination with store teams
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