Sales Support Coordinator / Customer Service

We are seeking a motivated Sales Support Coordinator to join our team. The ideal candidate will have strong communication skills, a keen ability to listen to and resolve customer issues and a basic understanding of print industry / graphic design.

Responsibilities:

• Maintain accurate and up-to-date customer records, sales orders, and CRM data.
• Prepare sales proposals, quotes, contracts, and presentations in collaboration with sales/account managers.
• Process sales orders promptly and ensure accuracy of pricing, product details, and delivery information.
• Coordinate order fulfillment with logistics, inventory, and finance teams to ensure timely delivery.
• Monitor order status and communicate updates or delays to sales representatives and customers.
• Serve as a primary point of contact for customer inquiries related to orders, pricing, availability, and product information.
• Handle clients queries via email, phone, or visiting client sites; be their first point of contact
• Resolve customer issues or escalate them to the appropriate team when necessary.
• Build and maintain positive relationships with clients, ensuring a high level of customer satisfaction.

Qualifications:

• Education: A-Levels, Diploma, Associate.
• Experience: Customer Service or relevant.
• Skills: Graphic Design, Print Industry, Communication (Oral & Written)

Why Join Us?

• Competitive salary and benefits
• Annual Leaves
• Supportive team environment

Work Location: PECHS Block 6 with customer site visits
Working Day: Mon – Friday
Working Hours: 9am to 6pm

Job Type: Full-time

Pay: Up to Rs70,000.00 per month

Application Question(s):

• Why did you leave your last job/plan to leave your current job?
• Please include your current/last pay scale with your application
• How soon can you join?

Work Location: In person

Application Deadline: 25/05/2025