it support field engineer

1st level it support - 2nd level it support Jobs in Cairo

1st level it support - 2nd level it support

it support

support engineer

technical support engineer

1st level it support 2nd level it support

Valleysoft | Center of Excellence

<div>
 Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.
 
 
 
 Project Overview
 
 
 
 The scope of this project includes providing comprehensive 1st and 2nd level IT support services. This includes, but is not limited to, helpdesk support, incident management, and system troubleshooting. The selected vendor will be expected to meet defined service levels, including response times, resolution times, and availability.
 
 
 
 Requirements
 
 
 
 
 Vendor Requirements Experience and Expertise:
 
 
 
 <ul>
 <li>
 Proven experience in providing IT support services to financial institutions
 </li>
 <li>
 Demonstrated ability to handle complex IT environments and provide high quality support
 
 
 </li>
 </ul>
 
 Technical Requirements:
 
 
 
 
 1st Level IT Support Qualifications
 
 
 
 <ul>
 <li>
 Minimum of 1 year of experience in IT support roles
 </li>
 <li>
 Familiarity with banking software and systems
 </li>
 <li>
 Expertise in PC management, troubleshooting hardware and software issues
 </li>
 <li>
 knowledge of operating systems (Windows, Linux, etc.) and enterprise software
 </li>
 <li>
 Ability to provide remote and on-site support as needed
 
 
 </li>
 </ul>
 
 2nd Level IT Support Qualifications
 
 
 
 <ul>
 <li>
 Minimum of 5 years of experience in IT support roles
 </li>
 <li>
 Strong knowledge of operating systems (Windows, Linux, etc.) and enterprise software
 </li>
 <li>
 Proficiency in troubleshooting hardware and software issues
 </li>
 <li>
 Excellent communication skills and the ability to work under pressure
 </li>
 <li>
 Experience with IT service management tools and ticketing systems
 </li>
 <li>
 Ability to provide advanced technical support and escalate issues when necessary
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 User Account Management: Creating, modifying, and deleting user accounts and mailboxes
 </li>
 <li>
 Advanced Troubleshooting: Resolving complex issues that first-level support cannot handle, such as intricate email delivery problems, client connectivity issues, and performance bottlenecks
 </li>
 <li>
 Mailbox Recovery: Restoring deleted mailboxes or recovering specific emails from backups
 </li>
 <li>
 Mobile Device Management: Managing and troubleshooting issues related to mobile device access to Exchange, including configuring ActiveSync policies
 </li>
 <li>
 Transport Rules and Connectors: Creating and managing complex transport rules and connectors to control email flow and apply specific policies
 </li>
 <li>
 Certificate Management: Handling advanced certificate issues, including renewing and troubleshooting SSL certificates for secure communication
 </li>
 <li>
 Performance Monitoring: Using tools to monitor the performance of Exchange servers and taking corrective actions to resolve identified issues
 </li>
 <li>
 PowerShell Scripting: Writing and executing PowerShell scripts to automate repetitive tasks and manage Exchange more efficiently
 </li>
 <li>
 Distribution Groups: Creating and managing distribution groups and ensuring the correct users are included
 </li>
 <li>
 Mailbox Permissions: Assigning and managing permissions for mailboxes, such as granting access to shared mailboxes or calendars
 </li>
 </ul>
</div>

1st Level IT Support - 2nd Level IT Support

Mastercard

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 Title And Summary
 
 
 
 Senior Network Engineer (24 Months Contract)
 
 
 
 Overview
 
 
 
 <ul>
 <li>
 MasterCard Customer Engineering is a team responsible for strategic planning, design, and implementation of MasterCard&rsquo;s networks in support of our global markets.
 </li>
 <li>
 A Network Engineering Job consists of two main functions: Building and Maintaining MasterCard&rsquo;s global Customer Network and Corporate office network.
 </li>
 <li>
 Require a strong, experienced Technical Project Manager/Sr. Network Engineer to be responsible for:
 
 
 
 </li>
 </ul>
 Design and deliver network and communications solutions that satisfy the customer, product, application, service, and backbone requirements.
 
 
 <ul>
 <li>
 Manages/leads large network infrastructure Projects to ensure security, availability, recoverability, performance, integrity, and supportability across Eastern Europe, the Middle East, and Africa.
 </li>
 <li>
 Managing escalations and resolving network communications and operation issues
 </li>
 <li>
 Builds and maintains networks for production and pre-production environments; assists in the development of requirements for upgrading existing Mastercard networks
 
 
 
 </li>
 </ul>
 Role
 
 
 <ul>
 <li>
 Assume lead and total accountability for ongoing projects as assigned, including responsibility for planning, time and cost control, resource utilization, and implementation in support of New customer connectivity, Network upgrade Projects, Relocation projects, and Disconnect projects
 </li>
 <li>
 Special projects (MasterCard Network infrastructure upgrade and enhancements)
 </li>
 <li>
 Coordinates with multiple internal Mastercard and external stakeholders to implement technical networking activities
 </li>
 <li>
 Provide 1st, 2nd, and 3rd level support for interruptions to IT services, communicating with internal and external parties, investigating issues, and restoring service.
 </li>
 <li>
 Participate in special network services projects involving improvements to engineering activities, vendor support, customer support, problem resolution, and technical implementation.
 </li>
 <li>
 Manage external and internal customers&rsquo; escalations and resolve network communications and operation issues.
 </li>
 <li>
 Develop detailed requirements for upgrading existing corporate and MasterCard Customer networks and re-architecting network segments to facilitate new requirements, technologies, and growth.
 </li>
 <li>
 Ensure all engineering systems and tools are correctly documented and managed.
 </li>
 <li>
 Enhance value for customers through better design and operation of services. This includes the departmental process or service improvements (implementing process improvements, coordinating improvements, lessons learned, process mapping)
 </li>
 <li>
 Evaluate current networks and applications to formulate recommendations for potential infrastructure design improvements
 </li>
 <li>
 Communicate effectively: Ability to listen, share knowledge, teach, and train people combined with outstanding communication and presentation skills. Uses project management methodologies to implement network projects
 
 
 
 </li>
 </ul>
 
 All About You
 
 
 
 <ul>
 <li>
 Strong leadership, interpersonal, relationship-building, and negotiation skills are required, with a solid track record for developing internal and external relationships, including superior customer focus
 </li>
 <li>
 Knowledge of Project Management methodology (Prince2/PMP preferred), vendor management, IT best practices, ITIL, and PCI Standards.
 </li>
 <li>
 Advanced/Expert knowledge of Cisco, Fortinet, Palo Alto products &amp; Network Technologies, Security, and Wireless.
 </li>
 <li>
 Must have experience with MPLS, broadband, satellite (VSAT), leased lines, and wireless technologies.
 </li>
 <li>
 Must have worked on the following protocols: TCP/IP, EIGRP, OSPF, BGP, MPLS, TACACS+, SNMP, DMVPN Policy-based routing
 </li>
 <li>
 Preference for Cisco Certified Network Professional Certification R&amp;S (CCNP Routing &amp; Switching) OR above certifications (CCIE R&amp;S/Security).
 </li>
 <li>
 Experience of working with local and global service providers.
 </li>
 <li>
 Strong analytical/problem-solving and planning skills
 </li>
 <li>
 Ability to multi-task on multiple projects effectively while setting priorities and meeting deadlines under pressure
 </li>
 <li>
 Comfortable around higher management; can influence without creating undue conflict or resistance
 </li>
 <li>
 Advanced Microsoft Excel /Word experience.
 
 
 
 </li>
 </ul>
 
 Corporate Security Responsibility
 
 
 
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 </li>
 </ul>
</div>

Senior Network Engineer (24 Months Contract)

Al-Futtaim

<div>
 
 
 Company: Al-Futtaim Corporate Services
 
 
 
 
 
 
 
 Overview Of The Role:
 
 
 
 The
 
 IT Technical Support
 
 role serves as the first line of support for end-users, ensuring seamless operations through timely and effective resolution of hardware and software issues. This position plays a vital part in maintaining business continuity by responding to service desk requests, troubleshooting technical problems, and coordinating with internal and external teams to uphold service standards. Reporting to the
 
 Senior Manager &ndash; IT
 
 , the role is essential in driving high-quality technical support and enhancing user satisfaction across the organization.
 
 
 
 
 
 
 What You Will Do:
 
 
 
 
 User Support &amp; Issue Resolution
 
 
 <ul>
 <li>
 Act as the primary point of contact for all user technical issues, delivering first- and second-level support in line with agreed SLAs.
 </li>
 <li>
 Resolve incidents through phone, email, remote support, or on-site troubleshooting to maintain high customer satisfaction.
 </li>
 <li>
 Coordinate with the AFG Service Desk to ensure timely handling of user requests and escalation where required.
 </li>
 <li>
 Provide analytical and technical solutions to address user needs and system challenges.
 </li>
 <li>
 Participate in team meetings to review pending cases, share updates, and contribute to continuous improvement initiatives.
 </li>
 <li>
 Support after-hours coverage as per the team roster.
 </li>
 </ul>
 
 
 
 
 
 Project Support
 
 
 <ul>
 <li>
 Execute assigned project tasks in alignment with project specifications, timelines, and quality guidelines.
 </li>
 <li>
 Coordinate with senior managers to understand project requirements and ensure adequate hardware and software support.
 </li>
 <li>
 Assist in IMAC (Install, Move, Add, Change) activities as required.
 </li>
 <li>
 Ensure tasks are completed within agreed timeframes and budgets.
 </li>
 </ul>
 
 
 
 
 
 Procurement &amp; Asset Support
 
 
 <ul>
 <li>
 Assist users in identifying IT procurement needs and provide justification for recommended hardware solutions aligned with business requirements
 </li>
 </ul>
 
 
 
 
 
 Vendor &amp; Maintenance Management
 
 
 <ul>
 <li>
 Monitor vendor performance related to maintenance contracts to ensure adherence to SLAs.
 </li>
 <li>
 Maintain strong working relationships with vendors to secure reliable support and timely issue resolution.
 </li>
 </ul>
 
 
 
 
 
 Job Context
 
 
 
 This role requires analytical thinking, problem-solving, and the ability to work independently while ensuring alignment with organizational IT strategies. The IT Technical Support professional will identify recurring issues, recommend improvements, and maintain strong communication with end-users. The role demands a customer-focused approach and a commitment to reinforcing Al-Futtaim values across the user community.
 
 
 
 
 
 
 Required Skills To Be Successful:
 
 
 <ul>
 <li>
 Strong technical troubleshooting skills across hardware, software, and client computing technologies.
 </li>
 <li>
 Ability to manage multiple priorities, work independently, and communicate clearly with users.
 </li>
 <li>
 Strong analytical and problem-solving skills with attention to detail.
 </li>
 <li>
 Knowledge of Windows OS, MS Office, email systems, PC peripherals, and basic networking.
 </li>
 <li>
 Customer-centric mindset with adaptability and willingness to work in shifts.
 </li>
 </ul>
 
 
 
 
 
 What Qualifies You For The Role:
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or related fields.
 </li>
 <li>
 
 Certifications:
 
 MCSE, CCNA, ITIL, or equivalent is preferred.
 </li>
 <li>
 
 Experience:
 
 4&ndash;5 years of technical support experience across hardware, software, and basic network operations.
 </li>
 <li>
 Proven experience supporting desktops, laptops, POS systems, and mobile computing technologies.
 </li>
 <li>
 Strong knowledge of IT infrastructure components and end-user technologies.
 </li>
 </ul>
 
 
 
 
 
 Seniority Level
 
 
 
 Mid-level
 
 
 
 Industry
 
 
 
 Technology / Shared Services
 
 
 
 Employment Type
 
 
 
 Full-time
 
 
 
 Job Functions
 
 
 
 Information Technology, Technical Support
 
</div>

Support Engineer

Beyti - an Almarai Subsidiary

<div>
 
 
 General Purpose:
 
 
 
 Acts as a bridge between the business and IT, using data analytics to assess processes, determine requirements, and deliver reports and recommendations to executives and stakeholders
 
 
 
 Key Responsibilities / Tasks:
 
 
 
 &bull; Evaluates business opportunities against our knowledge of available technology solutions, to improve productivity.
 
 
 &bull; Manages the level of customer satisfaction, by responding to customers&rsquo; queries, encouraging customers to take part in the continuous improvement of the products and services supplied. Through business consultancy.
 
 
 &bull; Support the functions in managing business partnerships between Business and IT.
 
 
 &bull; Provide guidance to Business in terms of information technology innovation and means of exploitation through assessing future technologies that will enhance business performance.
 
 
 &bull; Supports and Co-ordinates IT related business enhancement activities to ensure continued speed, direction, implementation, and benefits achievement in line with business objectives.
 
 
 &bull; Manages the Business IT portfolio of projects and change requests, ensuring the measurement of the value created against agreed plans and feedback on their success, issues, and opportunities.
 
 
 &bull; Negotiates and manages the Service level Agreements between business and IT(where applicable).
 
 
 &bull; Takes ownership and delivers Project Documentations (where appropriate and/or authorized by Project Board)
 
 
 &bull; Agrees, monitors and reports on the ongoing IT Service delivery of against IT Service Level Agreements with Business.
 
 
 &bull; Escalates and pursues resolution of persistent issues or service failures through the IT organization.
 
 
 &bull; Engage in open, effective, and mature conversation at all levels of the organization to give input, shares knowledge and obtain learnings within a team context.
 
 
 
 Experience &amp; Skills:
 
 
 <ul>
 <li>
 Minimum 1 year of experience in Business Analysis or relevant roles.
 </li>
 <li>
 English language fluency
 </li>
 <li>
 High communication and critical thinking skills
 </li>
 <li>
 Presentation skills
 </li>
 <li>
 Self-driven and proactive spirit
 </li>
 <li>
 Project Management Skills
 </li>
 <li>
 Solid understanding of software development lifecycle.
 </li>
 <li>
 Strong grasp of business analysis.
 </li>
 </ul>
</div>

IT Operations Business Analyst

Expleo Group

<div>
 We are seeking a seasoned Sales professional to act as a strategic trusted advisor to our clients. In this role, you will be responsible for driving growth by understanding complex client challenges in sectors like Banking, Insurance &amp; Financial Institutions and architecting high-value IT solutions. You will leverage your deep industry knowledge and C-level relationships to sell our portfolio of IT services.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Strategic Client Engagement &amp; Business Development: Act as a trusted advisor by identifying and pursuing new business opportunities through a deep understanding of client business objectives, industry trends, and pain points.
 </li>
 <li>
 Solution Architecture &amp; Value Selling: Conduct pre-sales and collaborate with delivery teams to design and propose tailored IT service solutions (Application Development, Testing, Cybersecurity, Cloud, Data, AI) that address specific client needs and regulatory requirements, emphasizing business value and ROI.
 </li>
 <li>
 End-to-End Deal Leadership: Manage the complete sales cycle from lead generation and qualification to strategic client engagement, proposal co-creation, complex negotiation, and successful closure.
 </li>
 <li>
 C-Level Relationship Management: Cultivate and leverage strong, lasting relationships with C-level executives, IT decision-makers, and procurement teams to become a partner of choice.
 </li>
 <li>
 Market Insight &amp; Competitive Positioning: Continuously monitor market trends, competitor offerings, and emerging technologies to strategically position our services and provide valuable insights to both clients and internal leadership.
 </li>
 <li>
 Sales Forecasting &amp; Strategic Reporting: Provide accurate sales forecasts, pipeline analysis, and performance reports to senior leadership, offering a clear view of the business landscape and growth opportunities.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven track record as a Senior Sales Consultant, Strategic Account Manager, Sales Account Manager, or similar client-facing strategic role within the software services industry.
 </li>
 <li>
 Proven track record of managing not less than $2M target
 </li>
 <li>
 Demonstrable experience selling complex IT service solutions to the BFSI sector (Banking, Financial services &amp; Insurance) additional sectors are welcomed but BFSI is primary.
 </li>
 <li>
 Established network and proven ability to build rapport and credibility with C-level executives and senior IT leaders.
 </li>
 <li>
 Strong consultative selling and solutioning skills, with the ability to listen to client needs and translate them into a compelling value proposition.
 </li>
 <li>
 A collaborative and strategic team player, adept at working with cross-functional teams to craft winning solutions.
 </li>
 <li>
 Excellent negotiation, presentation, and communication skills.
 </li>
 <li>
 Highly motivated, proactive, and results-oriented with a positive, "can-do" attitude and a strong drive to succeed.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Experience selling services to BFSI is essential.
 </li>
 <li>
 Driving the end-to-end deal leadership by managing the complete sales cycle from lead generation and qualification to strategic client engagement, proposal co-creation, complex negotiation, and successful closure.
 </li>
 <li>
 The ability to sell the companies' services wihin the local market to new clients/industries
 </li>
 </ul>
</div>

Sales Account Manager | Software Services | BFSI

Capgemini

<div>
 Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you&rsquo;d like, where you&rsquo;ll be supported and inspired by a collaborative community of colleagues around the world, and where you&rsquo;ll be able to reimagine what&rsquo;s possible. Join us and help the world&rsquo;s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
 
 
 
 Job Description
 
 
 
 Capgemini Young Professionals Program is designed for university graduates in Egypt. The program, which will start in January 2026, aims to provide experience and exposure across the below fields and includes intensive training courses and mentorship from experienced leaders.
 
 
 These are our business units where we can shape your future with Capgemini:
 
 
 
 Cloud Infrastructure Services BU
 
 
 
 <ul>
 <li>
 French Technical Support
 </li>
 <li>
 German Technical Support
 </li>
 <li>
 Italian Technical Support
 </li>
 <li>
 Spanish Technical Support
 </li>
 <li>
 English Technical Support
 </li>
 <li>
 Frontend Engineer
 </li>
 <li>
 Backend Engineer
 </li>
 <li>
 AWS/Azure Engineer
 </li>
 <li>
 Network Engineer
 
 
 </li>
 </ul>
 
 Application Business Line BU
 
 
 
 <ul>
 <li>
 IVALUA
 </li>
 <li>
 SalesForce
 </li>
 <li>
 SAP FICO
 </li>
 <li>
 SAP PS
 </li>
 <li>
 SAP SD
 </li>
 <li>
 SAP MM
 
 
 </li>
 </ul>
 
 Business Services BU
 
 
 
 <ul>
 <li>
 Turkish Customer Support
 </li>
 <li>
 Turkish Cash Collections
 </li>
 <li>
 French Cash Collections
 </li>
 <li>
 German Cash Collections
 </li>
 <li>
 Supply Chain
 </li>
 <li>
 Italian Customer Support
 </li>
 <li>
 German Customer Support
 </li>
 <li>
 English Customer Support
 
 
 </li>
 </ul>
 
 Testing BU
 
 
 
 <ul>
 <li>
 Testing Engineer
 
 
 </li>
 </ul>
 
 Ai Bu
 
 
 
 <ul>
 <li>
 AI Engineer
 
 
 </li>
 </ul>
 
 Program Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in accounting, Computer Science, Information Technology, or a related field.
 </li>
 <li>
 University graduates of the years 2024 &amp; 2025.
 </li>
 <li>
 Outstanding English Communication both verbal and non-verbal.
 </li>
 <li>
 Additional language such as German, French, Spanish is a plus at a minimum level of intermediate B2.
 </li>
 <li>
 Excellent interpersonal skills.
 </li>
 <li>
 Excellent computer skills.
 </li>
 <li>
 Willingness to learn.
 </li>
 <li>
 Military Status (Male) must be determined before the program.
 
 
 </li>
 </ul>
 Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
</div>

Young Professionals Program - January 2026

Explore 1123+ 1st level it support 2nd level it support in Cairo this December. Find roles across top companies and apply now to boost your career.

1123 1st level it support 2nd level it support jobs IN Cairo

1st Level IT Support - 2nd Level IT Support

Senior Network Engineer (24 Months Contract)

Support Engineer

IT Operations Business Analyst

Sales Account Manager | Software Services | BFSI

Sales Account Manager | Software Services | BFSI

Young Professionals Program - January 2026