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customer service specialist Jobs in Cairo

customer service specialist

support engineer

Mindware

<div>
 
 Job Title
 
 
 
 Technical Support Engineer
 
 
 
 Job Scope
 
 
 
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 1 and Level 2 technical support (remote and on-site if required).
 </li>
 <li>
 Troubleshoot hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain IT systems and applications.
 </li>
 <li>
 Monitor system performance and ensure availability.
 </li>
 <li>
 Escalate complex issues to senior engineers or vendors when necessary.
 </li>
 <li>
 Document incidents, solutions, and technical procedures.
 </li>
 <li>
 Support system upgrades, patches, and maintenance activities.
 </li>
 <li>
 Assist in implementation and deployment projects.
 </li>
 <li>
 Ensure SLA compliance and timely issue resolution.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in technical support or IT operations.
 </li>
 <li>
 Good understanding of:
 </li>
 <li>
 Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
 </li>
 <li>
 Active Directory and user management
 </li>
 <li>
 Basic virtualization concepts (VMware / Hyper-V is a plus)
 </li>
 <li>
 Backup and security best practices
 </li>
 <li>
 Experience with ticketing systems.
 </li>
 <li>
 Basic knowledge of cloud platforms (Azure / AWS is a plus)
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Science or any other related field
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience
 
 
</div>

Technical Support Engineer

ZIWO

<div>
 📍 Location: Egypt (Hybrid) | 🕒 Type: Full-time | 💼 Department: Revenue | 💻 Work Setup: Hybrid
 
 
 
 About ZIWO
 
 
 
 ZIWO is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.
 
 
 As a fast-growing B2B SaaS startup, we&rsquo;re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.
 
 
 
 About The Role
 
 
 
 We&rsquo;re looking for a proactive and technically skilled L1 Support Engineer to join our Infrastructure team in Egypt. In this role, you will be responsible for resolving software usage issues, troubleshooting technical problems, and ensuring client satisfaction&mdash;especially in VoIP and PBX telephony environments.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Provide chat and ticket-based support for client inquiries
 </li>
 <li>
 Diagnose customer issues using targeted questions and technical tools
 </li>
 <li>
 Conduct remote troubleshooting for software and network problems
 </li>
 <li>
 Escalate complex issues to Tier 2 Support as needed
 </li>
 <li>
 Resolve issues related to user setup, connectivity, and platform usage
 </li>
 <li>
 Record feedback and enhancement requests from clients
 </li>
 <li>
 Follow up with users to ensure full resolution of issues
 </li>
 <li>
 Work flexible shifts to support client coverage across time zones
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree.
 </li>
 <li>
 Solid troubleshooting, multitasking, and time-management skills
 </li>
 <li>
 2-3 years of customer support experience.
 </li>
 <li>
 Clear communication and customer service orientation
 </li>
 <li>
 Fluent in English; Arabic is a plus
 
 
 </li>
 </ul>
 
 Additional Technical Skills (Preferred)
 
 
 
 <ul>
 <li>
 Networking: ping, traceroute, packet capture tools
 
 
 </li>
 </ul>
 
 Why Join ZIWO
 
 
 
 <ul>
 <li>
 Be part of a high-growth SaaS company revolutionizing cloud communications
 </li>
 <li>
 Collaborative and inclusive team culture
 </li>
 <li>
 Opportunity to work with cutting-edge cloud and voice technologies
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 <li>
 Clear career progression and development paths
 </li>
 <li>
 Exposure to global markets and enterprise clients
 
 
 </li>
 </ul>
 ZIWO is an equal opportunity employer. We value diversity and believe it drives innovation. We welcome candidates from all backgrounds.
</div>

L1 Support Engineer

OVERJET

<div>
 
 Lead the Future of Dentistry.
 
 
 
 Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we&rsquo;re looking for talented people to fulfill our mission: improve oral health for all.
 
 
 Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.
 
 
 Simply put, there&rsquo;s no better place to accelerate your career. Come join us!
 
 
 
 The Role
 
 
 
 The Practice Operations Team is dedicated to helping clinical teams deliver the best patient care at the dentist office. We apply Overjet&rsquo;s cutting-edge dental AI in a SaaS platform so dentists can consistently identify needed patient care and better explain treatment needs with powerful AI visualizations.
 
 
 We&rsquo;re a cross-functional technical team blending backend, frontend, data engineering, machine learning, data science, and product. We work closely with sales, product, clinical, and customer success teams to rapidly iterate the Platform and delight clinicians and patients. Join us to transform both your next dentist appointment and the future of global oral healthcare!
 
 
 We are looking for a Technical Support Engineer with strong technical and interpersonal skills, who will serve as the primary Support Engineer for the Overjet IRIS Image Capture platform.
 
 
 
 Please note that this role will be paid in USD.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide support to live customers via email, phone and meetings as required
 </li>
 <li>
 Utilize a combination of cloud based and open source tools and frameworks to solve complex data problems
 </li>
 <li>
 Write efficient and scalable code, ensuring code quality and adherence to best practices
 </li>
 <li>
 Troubleshoot and resolve software defects and performance issues
 </li>
 <li>
 Work cross-functionally with product, engineering, clinical and customer success teams to streamline the support processes for our IRIS customers
 </li>
 <li>
 Ability to be "on-call" on non-working hours periodically, as needed and planned for by the team
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent academic background in Computer Science or other related field
 </li>
 <li>
 2-5 years of experience of Software Engineering experience
 </li>
 <li>
 3+ years of SaaS experience
 </li>
 <li>
 Experience with customer support
 </li>
 <li>
 Experience with Dental Practice Management Systems and Imaging Systems (nice to have)
 </li>
 <li>
 Excellent customer-facing communication skills
 </li>
 <li>
 Excellent verbal and written communication in English is required
 </li>
 <li>
 Ability to thrive in a fast-paced, technical, and mission-focused environment
 
 
 </li>
 </ul>
 
 Our Hybrid Workplace
 
 
 
 We have a unique hybrid workplace at Overjet &mdash; which combines the teamwork of meeting in person, with the flexibility of working from anywhere.
 
 
 Many of our positions are based in San Mateo, New York City, Boston, Salt Lake City, and Lahore. The Jetsetters who live in these &ldquo;geo-hubs&rdquo; come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.
 
 
 Our People Team is happy to answer any questions about what hybrid work means for your specific role!
 
 
 
 Overjet's Values
 
 
 
 <ul>
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 Excellence: Aim Higher
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 Velocity: Quickly Deliver Results
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 Ownership: Go the Extra Mile
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 Win-win: Care Deeply
 
 
 </li>
 </ul>
 
 Company Recognition
 
 
 
 <ul>
 <li>
 Honored as one of the Best Places to Work by BuiltIn in 2026, 2025, and 2024!
 </li>
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 #4 on FastCompanys's Most Innovative Companies list in Healthcare for 2026
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 Named one of the TIME Best Inventions of 2024
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 Recognized in Newsweek&rsquo;s Most Loved Workplaces in America 2024
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 <li>
 Won the Dental Health category at the Digital Health Awards 2024 and 2024 Best Places to Work by Built In
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 Recognized as one of the Top Startups of 2023 by LinkedIn
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 Included on the definitive 2022 Forbes AI 50
 </li>
 <li>
 Featured in Bloomberg, Forbes, Fast Company, and TechCrunch
 
 
 </li>
 </ul>
 
 EEOC
 
 
 
 
 Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!
 
 
 
 
 If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.
 
 
 
</div>

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 Be the first line of support for our customers as a Technical Support Engineer, where you will navigate challenges, manage incidents, and ensure quality service delivery&mdash;all while having the opportunity to grow your technical prowess.
 
 
 <ul>
 <li>
 Provide support to GDO Customers through the Service Excellence Process, ensuring timely and accurate responses to customer inquiries.
 </li>
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 Manage incidents and changes effectively while maintaining clear and professional communication with customers.
 </li>
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 Act as a professional first point of contact for customers and ensure consistency in service quality.
 </li>
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 Log all incidents and changes promptly and accurately to facilitate tracking and resolution processes.
 </li>
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 Utilize software diagnostics and other utility programs to proactively and reactively diagnose fault-related cases.
 </li>
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 Keep customers updated throughout the resolution process and utilize internal escalation procedures as necessary.
 </li>
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 Collaborate with internal departments and external vendors to achieve fault resolution within prescribed SLAs.
 </li>
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 Own and resolve incidents and changes from initiation through to resolution, documenting all troubleshooting actions.
 </li>
 <li>
 English fluency is a must; proficiency in French is a considerable asset.
 </li>
 <li>
 The role requires adaptability and resilience in the face of technical challenges and client expectations.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 You are a dedicated individual with a Bachelor of Science in Engineering, Telecommunications, or Computer Science, eager to learn about complex customer infrastructures and the services offered by Orange Business. You thrive in fast-paced environments and possess excellent interpersonal and communication skills, complemented by a strong customer-oriented attitude and goal-oriented mindset. Experience in networking technologies and fluency in English, along with knowledge of French, will set you apart.
 
 
 
 Your professional skills:
 
 
 
 <ul>
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 You have a strong willingness to learn and understand complex customer infrastructure and services.
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 Your commitment to technical development drives your continuous pursuit of knowledge and skills enhancement.
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 You are adaptable and can successfully navigate the rapid changes characteristic of a dynamic work environment.
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 You possess a foundational understanding of relevant networking technologies and solutions.
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 Your analytical and diagnostic capabilities enable you to effectively troubleshoot and resolve technical issues.
 
 
 </li>
 </ul>
 
 Your soft skills:
 
 
 
 <ul>
 <li>
 You excel in interpersonal communication and are able to convey complex ideas clearly and effectively.
 </li>
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 Your friendly demeanor and collaborative spirit promote a positive team environment.
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 Your customer-oriented mindset ensures that client needs are prioritized and addressed with care.
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 You are goal-oriented and focused on delivering results while managing challenges.
 </li>
 <li>
 You demonstrate strong problem-solving skills and can remain composed under pressure while addressing customer concerns.
 
 
 </li>
 </ul>
 At Orange, we believe in empowering our team members to be innovators and problem solvers. Joining us means you will work in a supportive and dynamic environment where your technical ambitions and curiosity are encouraged and rewarded. You'll become an integral part of a team that values collaboration and personal growth while making a meaningful impact on the customer journey.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
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 Professional Development: training programs and upskilling/re-skilling opportunities.
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 Career Growth: Internal growth and mobility opportunities within Orange.
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 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
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 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Tangent International

<div>
 
 
 Senior Customer Support Engineer
 
 
 
 Cairo, Remote, US Shift
 
 
 
 
 
 
 About the Role
 
 
 
 We are hiring a Senior Customer Support Engineer to join a global fraud prevention and authentication software business supporting leading banks and payment providers worldwide.
 
 
 This is a second-tier technical support role focused on resolving complex product, API and infrastructure issues across enterprise environments. You will work closely with banking clients, internal engineering teams and regional support colleagues to diagnose, investigate and resolve high-impact technical challenges.
 
 
 
 
 
 The role is remote, with monthly in-person team meetups in Cairo.
 
 
 
 
 
 
 Why This Role Exists
 
 
 
 The business is intentionally hiring a more senior profile who can bring technical depth, strong customer communication and stability within the region.
 
 
 The expectation is that this individual will become one of the technical anchors in the team within the first 6 months.
 
 
 
 
 
 You will join during a period of growth and platform innovation, supporting fraud prevention and authentication products used by Tier-1 financial institutions globally.
 
 
 
 
 
 
 What You Will Be Doing
 
 
 <ul>
 <li>
 Acting as second-tier support for complex production issues
 </li>
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 Investigating logs and analysing system behaviour across application, API and database layers
 </li>
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 Troubleshooting application server and database-related issues
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 Supporting API and integration investigations, including REST and SOAP-based services
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 Managing escalations from frontline support teams
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 Communicating directly with enterprise banking clients during live incidents
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 Collaborating with Product and Engineering to resolve deeper platform issues
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 Taking ownership of issues through to full resolution
 </li>
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 Contributing to documentation and continuous improvement initiatives
 </li>
 </ul>
 <li>
 </li>
 
 The support split is approximately 80 percent email and 20 percent calls.
 
 
 This is not a development role. There is no coding requirement, but strong technical investigation and troubleshooting capability is essential.
 
 
 
 
 
 
 What We Are Looking For
 
 
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 4 to 5+ years in a technical customer support or application support role
 </li>
 <li>
 Experience supporting complex, multi-tier software environments
 </li>
 <li>
 Experience working with enterprise customers in production environments
 </li>
 </ul>
 
 
 
 
 
 Technical Capability
 
 
 <ul>
 <li>
 Strong troubleshooting approach with the ability to investigate issues across multiple system layers
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 Experience analysing logs and performing root cause analysis
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 <li>
 Exposure to Java-based environments and enterprise application servers
 </li>
 <li>
 Experience working with databases and SQL in a troubleshooting context
 </li>
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 Experience investigating APIs, integrations or web services (REST or SOAP)
 </li>
 <li>
 Understanding of infrastructure fundamentals such as networking, authentication or system connectivity
 </li>
 </ul>
 
 
 
 
 
 Communication &amp; Ownership
 
 
 <ul>
 <li>
 Strong English communication skills, both written and verbal
 </li>
 <li>
 Ability to clearly explain technical issues in customer-facing situations
 </li>
 <li>
 Comfortable handling escalations and working under pressure
 </li>
 <li>
 Takes ownership of issues and drives them through to resolution
 </li>
 </ul>
 
 Experience supporting banking, fintech, fraud or payments platforms is beneficial but not essential.
 
 
 
 
 
 
 Working Pattern
 
 
 <ul>
 <li>
 Remote role, Cairo-based candidates preferred
 </li>
 <li>
 US hours, approximately 5pm to 1am local time
 </li>
 <li>
 On-call rotation once per month after ramp-up
 </li>
 </ul>
 
 
 
 
 
 The Environment
 
 
 
 You will join a globally established software business serving hundreds of enterprise customers, including major international banks.
 
 
 
 
 
 The culture is collaborative and ownership-driven. Engineers are encouraged to take initiative, improve processes and contribute to how the team operates, rather than simply handling ticket volume.
 
 
 
 
 
 
 Why Join
 
 
 
 This is an opportunity to operate at enterprise scale, supporting high-impact fraud prevention and authentication platforms used by global financial institutions.
 
 
 
 
 
 You will gain exposure to complex systems, develop deeper technical troubleshooting skills and establish yourself as a senior technical presence within a growing regional team.
 
</div>

Senior Customer Support Engineer

Sumerge

<div>
 
 Sumerge's Technical Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers' desires by exploring new technology areas, products, and multi-technology solutions.
 
 
 The Support team takes our deep technical expertise and tailor proficient solutions according to the clients' needs and goals allowing them to grow and solve their biggest business challenges by getting the most out of our offerings.
 
 
 Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate solutions to their technical problems.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Monitors, administrates and troubleshoots systems and business applications
 </li>
 <li>
 Performs the roll-out and deployment of new system features and updates
 </li>
 <li>
 Communicate with users through a series of actions to help resolve issues or how to effectively use the system
 </li>
 <li>
 Diagnose and troubleshoot technical issues through analyzing logs, applications, networks, operating systems...etc
 </li>
 <li>
 Providing remote and face-to-face technical support to system users
 </li>
 <li>
 Escalate technical issues to L3 technical support and follows up on their resolution and deployment
 </li>
 <li>
 Providing an effective interface between users and L3 technical support, supplying all necessary diagnostic information according to procedures till issues are resolved
 </li>
 <li>
 Maintaining accurate records of all issues with resolution and contact details
 </li>
 <li>
 Applies software security and upgrades to operating systems and applications
 </li>
 <li>
 Performs regular backups and disaster precautions
 </li>
 <li>
 Make continual improvements to procedures and documentation
 </li>
 <li>
 Automate repetitive tasks via scripting
 </li>
 
 
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science or equivalent education in a related discipline
 </li>
 </ul>
 <ul>
 <li>
 2-5 years of relevant experience
 </li>
 </ul>
</div>

TechOps & Support Engineer

Halan - حالا

<div>
 
 Job Summary:
 
 
 
 
 
 We&rsquo;re hiring a Technical Support Engineer to join our fintech team. In this role, you&rsquo;ll handle technical inquiries, troubleshoot user issues, escalate complex problems, and document solutions. Ideal candidates are tech-savvy, detail-oriented, and familiar with tools like Postman and ticketing systems.
 
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 
 <li>
 Diagnose and troubleshoot software-related issues reported by end-users, identifying root causes and providing effective solutions.
 </li>
 
 <li>
 Follow established escalation protocols to route unresolved technical problems to the appropriate internal teams (Development, QC, ....).
 </li>
 
 <li>
 Deliver timely, accurate, and professional responses to user inquiries via support channels (e.g., ticketing system, email, or chat).
 </li>
 
 <li>
 Log all technical issues comprehensively in the support system to ensure traceability and accountability.
 </li>
 
 <li>
 Manage and prioritize multiple open support cases simultaneously, ensuring consistent progress and timely resolution.
 </li>
 
 <li>
 Monitor and respond to incoming technical support tickets, ensuring SLAs are met.
 </li>
 
 <li>
 Create and maintain internal documentation including technical manuals, troubleshooting guides, and bug reports.
 </li>
 
 </ul>
 
 
 
 Requirements:
 
 
 
 
 <ul>
 
 <li>
 Bachelor's degree in Information Technology or Computer Science
 </li>
 
 <li>
 Experience 0-1 Years in the tech field
 </li>
 
 <li>
 Fintech Oriented
 </li>
 
 <li>
 Great problem-solving skills &amp; Critical thinker
 </li>
 
 <li>
 Experience working with API testing tools, such as Postman
 </li>
 
 <li>
 Great understanding of computer systems, mobile devices and other tech products
 </li>
 
 <li>
 Ability to diagnose and troubleshoot technical issues
 </li>
 
 <li>
 Excellent communication skills verbal and written, with the ability to convey technical information to non-technical users.
 </li>
 
 <li>
 Familiarity with ticketing software
 </li>
 
 <li>
 Flexibility to work in shifts and provide on-call support when required.
 </li>
 </ul>
</div>

Software Technical Support Engineer

Explore 725+ Support engineer in Cairo this May. Find roles across top companies and apply now to boost your career.

725 support engineer jobs In Cairo

Technical Support Engineer

L1 Support Engineer

Technical Support Engineer

Technical Support Engineer

Senior Customer Support Engineer

TechOps & Support Engineer

Software Technical Support Engineer