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it support

Hitachi Rail

<div>
 
 About Us
 
 
 
 A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there&rsquo;s something for everyone to get stuck into. And that&rsquo;s where you come in.
 
 
 Cairo, Egypt (On-Site)
 
 
 
 Job Summary:
 
 
 
 We are looking for a skilled IT Support Specialist with 3 to 5 years of experience to join our dynamic team. This individual will be responsible for providing end-user support, troubleshooting technical issues, and assisting with maintaining the overall health of our IT infrastructure. The ideal candidate will have strong problem-solving skills, technical expertise, and the ability to communicate effectively with users across various departments.
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Provide day-to-day technical support to employees by troubleshooting hardware, software, and networking issues.
 </li>
 <li>
 Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
 </li>
 <li>
 Support operating systems such as Windows, Linux, and ensuring system performance is optimized.
 </li>
 <li>
 Assist with network troubleshooting, including resolving issues related to Wi-Fi, VPN, and LAN connectivity.
 </li>
 <li>
 Maintain accurate records of technical issues, resolutions, and IT asset inventory.
 </li>
 <li>
 Respond to service desk tickets in a timely and professional manner, providing solutions to hardware and software problems.
 </li>
 <li>
 Assist with the installation, configuration, and support of enterprise applications, cloud services, and software solutions.
 </li>
 <li>
 Perform software updates, system patches, and regular system backups to ensure data integrity and security.
 </li>
 <li>
 Assist with maintaining security protocols by enforcing password policies, antivirus software, and other IT security practices.
 </li>
 <li>
 Help onboard new employees by setting up their IT systems, software, and access to necessary tools.
 </li>
 <li>
 Collaborate with the IT team on system upgrades, deployments, and improvements to the IT infrastructure.
 </li>
 <li>
 Document support procedures, common issues, and solutions to build and maintain a knowledge base for internal use.
 </li>
 <li>
 Provide training and support to end-users on software tools, security practices, and IT best practices.
 
 
 </li>
 </ul>
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
 </li>
 <li>
 Excellent level of English Language written and spoken
 </li>
 <li>
 3 to 5 years of experience in an IT support or technical support role.
 </li>
 <li>
 Solid understanding of computer hardware, software, and operating systems (Windows, Linux).
 </li>
 <li>
 Hands-on experience with network troubleshooting, including managing basic network configurations (Wi-Fi, VPN, LAN).
 </li>
 <li>
 Knowledge of cloud platforms and productivity tools such as Microsoft 365, and other collaboration software.
 </li>
 <li>
 Basic knowledge of Active Directory and user account management.
 </li>
 <li>
 Familiarity with backup procedures and system maintenance.
 </li>
 <li>
 Strong problem-solving skills and ability to work under pressure to resolve technical issues.
 </li>
 <li>
 Effective communication skills, with the ability to explain complex technical issues to non-technical users.
 </li>
 <li>
 Ability to work independently and as part of a team, managing multiple tasks and priorities effectively.
 </li>
 <li>
 IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
 
 
 </li>
 </ul>
 
 Additional Skills (Preferred but Not Required):
 
 
 
 <ul>
 <li>
 Familiarity with IT service management (ITSM) tools, such as ServiceNow, Jira.
 </li>
 <li>
 Experience with virtualization technologies (e.g., VMware, Hyper-V).
 </li>
 <li>
 Knowledge of IT security principles and tools (e.g., antivirus, firewalls, encryption).
 </li>
 <li>
 Experience in supporting remote users and remote desktop environments.
 </li>
 <li>
 Basic scripting knowledge (e.g., PowerShell, Bash) to automate tasks and troubleshooting.
 
 
 </li>
 </ul>
 Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.
 
 
 
 At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.
 
 
 
 We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail.
</div>

IT Support

TLD-THE LAND DEVELOPERS

<div>
 
 Company Overview
 
 
 
 TLD - THE LAND DEVELOPERS is a leading Real Estate company, known for its legacy of catering to clients' perspectives, needs, and life aspirations. Inaugurated in 2018, TLD leverages decades of experience in hospitality, tourism, retail, franchising, and real estate to execute challenging projects with optimum quality. With a deep understanding of Egypt's top-tier locations and infrastructure, TLD is dedicated to growing communities and maintaining high-quality developments. Our innovative approach ensures sustainability and excellence in every project.
 
 
 
 Job Summary
 
 
 
 The IT Help Desk provides essential technical support to our internal teams and clients, ensuring smooth operations and efficient problem resolution. This role involves troubleshooting hardware and software issues, managing user accounts, and maintaining IT systems.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide first-line support for IT-related issues via phone, email, and in-person
 </li>
 <li>
 Diagnose and resolve technical hardware and software issues
 </li>
 <li>
 Assist with the setup and configuration of new hardware and software
 </li>
 <li>
 Maintain an inventory of IT assets and ensure proper documentation
 </li>
 <li>
 Collaborate with other IT team members on projects and escalated issues
 </li>
 <li>
 Conduct training for staff on new technologies and systems
 </li>
 <li>
 Monitor and maintain IT system performance and security
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 2-4 years of experience in IT support or a related field
 </li>
 <li>
 Proficiency in Windows and Mac operating systems
 </li>
 <li>
 Experience with troubleshooting common software applications and hardware devices
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in a corporate IT environment
 </li>
 <li>
 Familiarity with network configurations and troubleshooting
 </li>
 <li>
 Previous experience with ticketing systems
 
 
 </li>
 </ul>
 
 Skills And Competencies
 
 
 
 <ul>
 <li>
 Strong problem-solving skills and attention to detail
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to work both independently and as part of a team
 </li>
 <li>
 Time management skills and the ability to prioritize tasks effectively
 
 
 </li>
 </ul>
 
 Education and Certifications
 
 
 
 <ul>
 <li>
 bachelor&rsquo;s degree, information technology/ computer science
 </li>
 </ul>
</div>

IT Help Desk

SITA

<div>
 
 Overview
 
 
 
 
 WELCOME TO
 
 
 SITA
 
 
 
 We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world&rsquo;s air travel industry.
 
 
 You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
 
 
 Are you ready to love your job? The adventure begins right here, with you, at SITA.
 
 
 
 As per our career framework, the Job Title for this role is: Field Engineer
 
 
 
 
 About The Role &amp; Team
 
 
 
 As a Field Engineer, you will play a key role in supporting SITA&rsquo;s competitive edge and business growth by delivering high-quality technical field services support for our customers at airports and on-site locations. You will be responsible for executing all scheduling all field services dispatch and management activities in line with SITA&rsquo;s standards and procedures, ensuring exceptional customer satisfaction through top-tier maintenance and on-site support. Additionally, you will coordinate field engineer assignments, ensuring the right resources are deployed to the right tasks at the right time.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Allocate field resources, such as vehicles, tools, and equipment, ensuring that engineers are properly equipped for their assignments.
 </li>
 <li>
 Manage and optimize daily schedules for field engineers to ensure efficient resource utilization and timely job completion.
 </li>
 <li>
 Track the location and status of field engineers in real time to ensure job progress and address any delays or issues.
 </li>
 <li>
 Use dispatch software to optimize routes, minimizing travel time and fuel costs while improving service efficiency.
 </li>
 <li>
 Act as the central communication point between customers, field engineers, and internal teams, providing clear and timely updates, including service schedules.
 </li>
 <li>
 Prioritize service requests based on urgency, customer impact, and engineers' availability, ensuring that high-priority jobs are handled promptly.
 </li>
 <li>
 Handle unexpected issues, such as delays, customer cancellations, or equipment shortages, by making real-time adjustments to the schedule.
 </li>
 <li>
 Ensure that all service activities are accurately documented in the field service management system for tracking and reporting purposes.
 </li>
 <li>
 Monitor performance metrics, such as response time, job completion rate, and first-time fix rate, to ensure service quality.
 </li>
 <li>
 Strictly adhere to standard protocols and applicable rules and regulations.
 </li>
 <li>
 Provide administrative support to engineers by ensuring they have accurate schedules, job details, and required materials.
 </li>
 <li>
 Maintain accurate records of job assignments, schedule changes, and service outcomes for reporting and analysis purposes.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ABOUT YOUR SKILLS
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Electronic Engineering, or an equivalent recognized IT qualification.
 </li>
 <li>
 Minimum 2 years' experience in onsite IT support, including incident support for items such as PCs, printers, and LAN/WAN equipment.
 </li>
 <li>
 Proven ability to deliver IT services to external customers in line with Service Level Agreements (SLAs).
 </li>
 <li>
 Proficiency in Field Service Management and Customer Relationship Management (CRM) tools.
 </li>
 <li>
 Strong data analysis skills to support technical decisions and reporting.
 </li>
 <li>
 Demonstrated strengths in time management, problem-solving, communication, and collaboration.
 </li>
 <li>
 Working knowledge of compliance, risk management, conflict resolution, and stakeholder engagement in IT service environments.
 
 
 
 </li>
 </ul>
 
 NICE-TO-HAVE
 
 
 
 <ul>
 <li>
 Experience in the Airport or Airline industry.
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 🏡
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team&rsquo;s needs)
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 🌎
 
 Flex Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 🌿
 
 Employee Wellbeing:
 
 We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 🚀
 
 Professional Development
 
 : Level up your skills with our training platforms, including LinkedIn Learning!
 
 
 
 🙌🏽
 
 
 Competitive Benefits
 
 : Competitive benefits that make sense with both your local market and employment status.
 
 
 
 SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
 
</div>

Workforce Dispatcher

Breadfast

<div>
 
 Breadfast is a leading Q-Commerce player based out of Cairo, backed &amp; trusted by the world&rsquo;s largest incubation and investment institutions; Y Combinator and 500 Startups. Breadfast delivers groceries, including bakeries, fruits &amp; vegetables, and household essentials through a unique mobile application. We operate a tech-enabled end-to-end supply chain starting from in-house manufacturing facilities right to last-mile facilities, cutting the manufacturing to customer time to a quarter of that of traditional supply chains, delivering a game-changing grocery-shopping experience. With 7 years of operational experience and 4,000 team members, Breadfast is setting strong on its vision of expanding our product and service offering &ldquo;from Bread to everything&rdquo; and expanding &ldquo;from Cairo to everywhere.&rdquo;
 
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 IT Department Assets management.
 </li>
 <li>
 Solving network problems and devices issues in our main office and branches.
 </li>
 <li>
 Installing internet networking in our new branches
 </li>
 <li>
 Providing support in person, over the phone, or via remote access.
 </li>
 <li>
 Diagnosing issues with computer software, peripherals, and hardware.
 </li>
 <li>
 Running software diagnostic tools and physically inspecting hardware systems.
 </li>
 <li>
 Talking to employees through basic problem-solving processes.
 </li>
 <li>
 Providing basic computer training.
 </li>
 <li>
 Installing and upgrading hardware and software systems.
 </li>
 <li>
 Writing training manuals.
 </li>
 <li>
 Following up with employees regarding the previously solved issues.
 </li>
 <li>
 Completing support tickets.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 0-2 years working as a Help Desk.
 </li>
 <li>
 Basic knowledge of networking and Firewalls.
 </li>
 <li>
 Advanced knowledge of computer hardware systems, including Motherboards, memory modules, and processors.
 </li>
 <li>
 Knowledge of computer software systems, including operating systems, office applications, and basic software skills
 </li>
 <li>
 Excellent analytical and diagnostic skills.
 </li>
 <li>
 Advanced knowledge of help desk software and remote-access systems.
 </li>
 <li>
 Ability to troubleshoot complex hardware and software issues.
 </li>
 <li>
 High-level communication skills.
 </li>
 <li>
 Patience and understanding.
 </li>
 </ul>
 
 
</div>

Bayantech

<div>
 Join our team today!
 
 
 Embrace the opportunity to grow and learn within a leading global company that values your contributions. At BayanTech, we foster innovation, talent development, and inclusivity. Experience a supportive work environment with opportunities for growth and a hybrid work model to promote work-life balance. If you are enthusiastic about IT and thrive in diverse environments, we invite you to join our team!
 
 
 
 Job Summary:
 
 
 
 We are looking for a highly motivated IT Intern to support our IT team in various tasks and gain hands-on experience in troubleshooting, system administration, and customer support. This internship is designed to provide practical exposure to both technical and soft skills in the IT support and service desk domain. You will have the opportunity to enhance your skills in Windows OS installation, network troubleshooting, software support, data management, and more.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Assist in installing, configuring, and updating Windows operating systems. Troubleshoot and resolve OS-related issues, including driver updates and hardware compatibility.
 </li>
 <li>
 Support the installation and configuration of software applications such as Microsoft Office, web browsers, and security tools.
 </li>
 <li>
 Assist with troubleshooting network issues related to LAN/WAN, Wi-Fi connectivity, and VPN configurations.
 </li>
 <li>
 Perform local data backup and restore operations to ensure data safety and disaster recovery.
 </li>
 <li>
 Solve IT issues related to operating system errors, application crashes, and network connectivity.
 </li>
 <li>
 Help in managing antivirus software and endpoint protection solutions, ensuring security policies are enforced across systems.
 </li>
 <li>
 Implement strategies to back up users' data and ensure they have safe copies of their files and documents.
 </li>
 <li>
 Assist with handling real employee IT tickets, providing support via email, phone, or in person. Focus on improving customer service and problem-solving skills.
 </li>
 <li>
 Provide remote IT support using tools such as RDP, TeamViewer, and AnyDesk. Troubleshoot issues remotely to improve response time.
 </li>
 <li>
 Follow best practices for documenting IT issues, solutions, and updates. Maintain detailed reports and contribute to security awareness.
 </li>
 <li>
 Take full ownership of tickets from request to resolution, and ensure follow-up with end-users to verify satisfaction.
 </li>
 <li>
 Collaborate with other departments and provide assistance in various IT projects. Conclude your internship with a final assessment of both technical skills and teamwork abilities.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Currently pursuing or recently graduated with a degree in IT, Business Administration, CS, or a related field.
 </li>
 <li>
 Strong interest in recruitment and talent acquisition.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Proficiency in English (written and spoken).
 
 </li>
 </ul>
</div>

IT Intern

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