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assistant store supervisor

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associate manager - marketplace operations Jobs in Cairo

associate manager - marketplace operations

associate seller support

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 JOB TITLE
 
 
 
 Associate - Seller Support | MAF Retail | Retail Corporate Egypt
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 Associate - Seller Support is responsible for providing comprehensive assistance and support to sellers operating on the marketplace platform. The primary objective is to ensure a seamless and efficient selling experience for sellers by addressing their inquiries, resolving issues, and providing guidance on platform policies and procedures.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Provide timely and comprehensive assistance to sellers via various communication channels (e.g., email, phone, chat) regarding account setup, product listing, order management, payment issues, and general inquiries.
 </li>
 <li>
 Issue Resolution; investigate and resolve seller concerns, complaints, and disputes effectively and efficiently, ensuring a positive resolution and satisfactory outcome for both the seller and the customer.
 </li>
 <li>
 Platform Guidance: Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience, including guidelines for product listings, pricing strategies, and promotional campaigns.
 </li>
 <li>
 Collaborate closely with other teams, such as Account managers, Operations, and Customer Service, to align seller experience updates with overall business objectives.
 </li>
 <li>
 Participate in cross-functional projects and initiatives to support the growth and success of the marketplace platform.
 </li>
 <li>
 Ensure compliance with all marketplace policies, guidelines, and regulatory requirements.
 </li>
 <li>
 Stay informed about changes in marketplace policies and communicate updates to relevant stakeholders.
 </li>
 <li>
 Execute the set project SOP and put forward enhancements to simplify and reduce overhead on the process.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engendering, marketing, Information technology, Computer science, Business administration)
 </li>
 <li>
 3 years + working experience, in Seller support, Customer support, Operations or seller experience.
 </li>
 <li>
 Preferably 2+ years in the retail/e-Commerce business or closely related industry.
 </li>
 <li>
 Capability to multitask and handle multiple seller inquiries simultaneously while maintaining attention to detail and accuracy in responses.
 </li>
 <li>
 Exemplary performance record, particularly with regard to SLA, quality &amp; productivity.
 </li>
 <li>
 Basic understanding of data analysis tools or reporting software to generate performance reports, analyze seller metrics, and identify trends or patterns in seller behavior and performance.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Associate - Seller Support

<div>
 
 Job Title
 
 
 
 Associate Manager - Marketplace Operations | Majid Al Futtaim Retail | Cairo
 
 
 
 Role Purpose
 
 
 
 The Associate Manager &ndash; Marketplace Operations is responsible for providing comprehensive assistance and support to sellers operating on the marketplace platform. The primary objective is to ensure a seamless and efficient selling experience for sellers by addressing their inquiries, resolving issues, and providing guidance on platform policies and procedures. The role holder is also responsible for optimizing the entirety of the order fulfillment process to ensure efficient and accurate processing of customer orders. This involves managing inventory, coordinating with suppliers and last-mile partners, and resolving any fulfillment-related issues. Conversely, Customer Experience oversight is dedicated to enhancing overall customer interaction and satisfaction. He/she will also be responsible for playing an important part in maintaining seller satisfaction, customer satisfaction, retention, and overall marketplace success.
 
 
 
 Key Responsibilties
 
 
 
 Marketplace Listing Responsibilities
 
 
 <ul>
 <li>
 Seller Assistance; Provide timely and comprehensive assistance to sellers via various communication channels (e.g., email, phone, chat) regarding account setup, product listing, order management, payment issues, and general inquiries.
 </li>
 <li>
 Issue Resolution; investigate and resolve seller concerns, complaints, and disputes effectively and efficiently, ensuring a positive resolution and satisfactory outcome for both the seller and the customer.
 </li>
 <li>
 Platform Guidance: Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience, including guidelines for product listings, pricing strategies, and promotional campaigns.
 </li>
 <li>
 Cross-Functional Collaboration; Collaborate closely with other teams, such as Account managers, Operations, and Customer
 
 
 </li>
 </ul>
 Service, to align seller experience updates with overall business objectives.
 
 
 Participate in cross-functional projects and initiatives to support the growth and success of the marketplace platform.Compliance and Policy Adherence: Ensure compliance with all marketplace policies, guidelines, and regulatory requirements. Stay informed about changes in marketplace policies and communicate updates to relevant stakeholders. Enforce adherence to intellectual property rights, product safety standards, and
 
 
 
 Other Legal Requirements Governing Product Listings.
 
 
 
 <ul>
 <li>
 Execute the set project SOP and put forward enhancements to simplify and reduce overhead on the process
 </li>
 <li>
 Contributes to root cause analysis in escalation management
 </li>
 <li>
 Creates/updates/define and follows SOP/flow of processes
 </li>
 <li>
 Identifies process improvement opportunities (enhancements and pain points) at process/ function level
 </li>
 <li>
 Demonstrates the ability to handle improvement projects
 </li>
 <li>
 Executes standard, small scale projects or assigned components of a larger project to improve processes, using tools or reporting to achieve quality metrics or improvements
 </li>
 <li>
 Arrives at new solutions, i.e., tools, processes, etc. (UAT/ collaboration with teams to execute the new process flow)
 </li>
 <li>
 Conducts regular audits of activities related to functional area and educates the team on quality errors
 </li>
 <li>
 Owns goals and targets for specialized functions
 </li>
 <li>
 Tracks and reports progress on key metrics specific to functional area
 </li>
 <li>
 Executes process-wide priority projects to improve operations performance in association with the operations leaders
 </li>
 <li>
 Responsible for providing support for data collection, preparing reports, and reaching out to multiple stakeholders
 </li>
 <li>
 Pilots solutions with internal support functions
 </li>
 <li>
 Manages escalation on routine/predefined tasks
 </li>
 <li>
 Communicate clearly to Project Lead on questions/Inquires and issues of the process
 </li>
 <li>
 Setting a very high bar of performance on projects deliverables, including productivity, SLA and Quality.
 </li>
 <li>
 Drives continuous improvement and contribute to error correction process by documenting any issues /action planning in functional area and own specific action or change
 </li>
 <li>
 Collaborate with Inter-teams as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of program shows continuous improvement
 
 
 </li>
 </ul>
 
 Minimum Qualifications/education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engendering, Marketing, Information technology, Computer science, Business administration)
 
 
 </li>
 </ul>
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 3 years + working experience, in Seller support, Customer support, Operations or seller experience.
 </li>
 <li>
 Preferably 2+ years in the retail/e-Commerce business or closely related industry
 </li>
 </ul>
</div>

Associate Manager - Marketplace Operations

Amazon

<div>
 
 Description
 
 
 
 Do you thrive in fast paced and highly ambiguous environments that challenge your analytical abilities and creativity? Want to be part of an ever growing third-party sellers in Egypt marketplace team? We are seeking a Category Growth Manager to shape the future of our 3rd party marketplace.
 
 
 This role offers the unique opportunity to own a sizable portion of a category P&amp;L while also driving large scale, high visibility projects across different Amazon teams. The successful candidate will be a strong project manager with deep analytical abilities, and will ideally over-index in ownership, bias for action, deep dive, invent and simplify, and deliver results leadership competencies. The ideal candidate will be a self-starter and possess a passion for retail, a high level of flexibility ability to prioritize.
 
 
 
 Responsibilities
 
 
 
 The breadth and depth of experience gained in the Category Growth Manger role will equip a candidate to rotate into other roles across Amazon on their path to become among Amazon future leaders. The role will have several key responsibilities within the 3rd party Marketplace side of the business, including:
 
 
 <ul>
 <li>
 Category strategy and ownership: Work closely with Category Leadership and account managers on planning and business strategy, drive best-in-class customer experience and maximize Selling partners selection and sales growth through timely analysis and initiatives .
 </li>
 <li>
 Maintain category's on-going reviews: own category's weekly/monthly/quarterly reviews via establishing a tracking mechanisms to enable team track their progress while recommend best track of action to grow/recover
 </li>
 <li>
 Define category's growth opportunities: Identify key business opportunities of your categories via spotting popular brands, trends, and pricing to ensure managing the sellers toward a growth plan; deploying detailed deep dives and data analysis
 </li>
 <li>
 Seller management: Identify and lead Selling partners partnerships, manage large Sellers and enhance overall Seller experience with better self-service and reporting resources.
 </li>
 <li>
 Technical project management: Automate and scale the category level growth via new selection, product listing quality and instock opportunities. Partner with other teams to drive automation and scalability across the organization.
 </li>
 <li>
 Category/3P project management: Work within the marketplace org to establish and execute a 3P level projects/programs.
 
 
 </li>
 </ul>
 Key job responsibilities
 
 
 
 The Successful Category Growth Manager Must Be Able To
 
 
 
 <ul>
 <li>
 Act as the &lsquo;business owner&rsquo; for his/her categories, possessing a complete understanding of internal and external variables that impact our business (this entails owning forecasting, monitoring, understanding and reporting on the category, along with responsibility for driving strategic projects to achieve business objectives)
 </li>
 <li>
 Maximize Amazon&rsquo;s long-term business profitability
 </li>
 <li>
 Have a complete understanding of the customer needs, both existing and potential, and use that knowledge to deliver site features that provide Amazon customers with an unparalleled shopping experience
 </li>
 <li>
 Create business plans and initiatives for new opportunities and develop and execute project plans for the launch of new features
 </li>
 <li>
 Coordinate cross-functional teams, and communicate with internal and external stakeholders, while meeting tight deadlines for high visibility projects
 </li>
 <li>
 Conduct financial analysis of business opportunities to meet and exceed revenues targets
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Knowledge of SQL and Excel
 </li>
 <li>
 Experience in problem solving and data analytics
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Science, Technology, Engineering, Mathematics, Finance, or related field
 </li>
 <li>
 5+ years of professional experience influencing internal and external stakeholders in complex and dynamic environment ideally in e-commerce, technology, FMCG, retail or top-management consulting
 </li>
 <li>
 A strong background in product management, vendor/partner management, management consulting, or finance is required with related business experience.
 </li>
 <li>
 Demonstrated ability to interpret large amounts of data and make sound business judgments and recommendations
 </li>
 <li>
 Superior verbal and written communication skills.
 </li>
 <li>
 Ability to write succinct and compelling written business proposals and recommendations for senior audiences
 </li>
 <li>
 Proven track record collaborating successfully with internal and external partners
 </li>
 <li>
 Ability to thrive in a fast-paced environment and to deal with ambiguous problems
 </li>
 <li>
 Ability to think both strategically and tactically with strong attention to detail
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in e-commerce
 </li>
 <li>
 Knowledge of statistics or other analytical techniques
 </li>
 <li>
 MBA or related Master's preferred
 </li>
 <li>
 Proficiency in data analysis tools and programming languages such as SQL, Excel, Python, R, or similar
 </li>
 <li>
 Experience with data visualization tools (e.g., Tableau, Power BI) and reporting
 </li>
 <li>
 Ability to manage and analyze large datasets, identify trends, and present insights
 </li>
 <li>
 Proven ability to communicate complex data findings in a clear and actionable way
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3130411
</div>

Associate Manager - Onsite

Nestlé

<div>
 
 Nespresso Customer Support Associate
 
 
 
 
 Position Summary
 
 
 
 Join a world leader in the food and beverage industry, where our passion for enhancing quality of life drives everything we do. In our collaborative environment, we are committed to fostering a healthier future for our consumers and communities.
 
 
 As a Contact Center Associate, you will engage with consumers through various channels, including inbound and outbound calls, emails, WhatsApp, live chat, and social media. Your role is pivotal in delivering exceptional customer experiences.
 
 
 
 A Day in the Life&hellip;
 
 
 
 
 Customer Experience:
 
 
 
 <ul>
 <li>
 Provide outstanding service through effective communication across voice and digital platforms, promptly addressing customer needs.
 </li>
 <li>
 Achieve high customer satisfaction by personalizing interactions and applying our brand&rsquo;s tone at every touchpoint.
 </li>
 <li>
 Resolve inquiries and complaints with empathy and professionalism, ensuring a positive impact on the customer journey.
 </li>
 <li>
 Utilize active listening skills to identify trends and behaviors, offering relevant solutions and fostering meaningful conversations.
 
 
 </li>
 </ul>
 
 Coffee Experience &amp; Expertise:
 
 
 
 <ul>
 <li>
 Act as a brand ambassador with in-depth knowledge of our products and sustainability commitments.
 </li>
 <li>
 Continuously enhance your expertise in coffee, products, and services to tailor experiences for customers.
 </li>
 <li>
 Inspire and guide customers in exploring personalized coffee options.
 
 
 </li>
 </ul>
 
 Sales Techniques:
 
 
 
 <ul>
 <li>
 Leverage sales skills to create opportunities for customer retention and upselling through genuine engagement.
 </li>
 <li>
 Skillfully navigate challenging conversations, offering valuable solutions and options.
 </li>
 <li>
 Identify customer needs and promote new products, enhancing the overall brand experience.
 
 
 </li>
 </ul>
 
 Operational Excellence:
 
 
 
 <ul>
 <li>
 Ensure compliance with quality and business standards in all interactions.
 </li>
 <li>
 Contribute to continuous improvement initiatives, enhancing customer journey and lifecycle.
 </li>
 <li>
 Maintain data integrity and provide back-office support as needed, aligning with compliance policies.
 
 
 </li>
 </ul>
 
 Are You a Fit?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing, business studies, communications, or related fields.
 </li>
 <li>
 Proven customer service and sales expertise in B2C and/or B2B environments.
 </li>
 <li>
 Strong interpersonal and communication skills, both verbal and written, in English.
 </li>
 <li>
 Ability to multitask, prioritize effectively, and adapt to new digital trends.
 </li>
 <li>
 Attention to details and a passion for learning new skills and tools.
 </li>
 </ul>
</div>

CRC Coffee Associate

<div>
 
 
 JOB TITLE
 
 
 
 Associate Manager - Quality and Hygiene private label | MAF Retail | Head Office Egypt
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Associate Manager - Quality and Hygiene is responsible for supporting activities to ensure the highest quality of hygiene and food safety in all areas of operations within the store.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Support the analysis of quality and food safety standards and implement continuous improvements.
 </li>
 <li>
 Implement and monitor HACCP, ISO 22000 and local regulatory standards (e.g., NFSA, EOS).
 </li>
 <li>
 Maintain all documents related to hygiene procedures to ensure quality.
 </li>
 <li>
 Lead internal/external audits and corrective actions
 </li>
 <li>
 Monitor the storage of fresh food according to the set standards and procedures.
 </li>
 <li>
 Monitor and report on the segregation, storage and timely removal of all waste.
 </li>
 <li>
 Implement training for all food and waste handling staff.
 </li>
 <li>
 Implement the hygiene and food safety awareness/climate in the stores to ensure highest quality
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in Veterinary, Food Science, Microbiology, or related field.
 </li>
 <li>
 5+ years in related food quality control, 3+ years within the retail working with food is preferable.
 </li>
 <li>
 Bachelor&rsquo;s in Veterinary, Food Science, Microbiology, or related field.
 </li>
 <li>
 Lab testing, cold chain logistics.
 </li>
 <li>
 Analytical, leadership, crisis management.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Associate Manager - Quality and Hygiene- Private Label

Accenture Middle East

<div>
 
 We are seeking an experienced
 
 SAP BASIS
 
 Associate Manager to support a major SAP transformation program. In this role, you will be responsible for managing SAP system administration, ensuring high availability, optimizing performance, and providing technical support for SAP landscapes across both on-premise and cloud environments. You will collaborate with cross-functional teams to deliver technical solutions that align with business objectives and ensure seamless SAP operations.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 SAP System Administration
 
 :
 
 <ul>
 <li>
 Install, configure, and maintain SAP systems, including ECC, S/4HANA, BW, Fiori, and other SAP components.
 </li>
 <li>
 Manage SAP transports, system copies, and client administration.
 </li>
 </ul>
 
 
 Performance Monitoring and Troubleshooting
 
 :
 
 <ul>
 <li>
 Monitor system performance and proactively identify and resolve technical issues.
 </li>
 <li>
 Apply patches, updates, and hotfixes to ensure system stability and security.
 </li>
 </ul>
 
 
 Backup and Recovery
 
 :
 
 <ul>
 <li>
 Perform backup, recovery, and disaster recovery procedures to ensure data integrity and business continuity.
 </li>
 </ul>
 
 
 SAP Security and Authorizations
 
 :
 
 <ul>
 <li>
 Collaborate with the SAP Security team to implement and manage SAP security authorizations.
 </li>
 </ul>
 
 
 System Upgrades and Migrations
 
 :
 
 <ul>
 <li>
 Provide technical guidance and support for system upgrades, migrations, and landscape optimization.
 </li>
 <li>
 Ensure smooth integration of SAP systems with other enterprise applications.
 </li>
 </ul>
 
 
 Collaboration and Coordination
 
 :
 
 <ul>
 <li>
 Work closely with functional and development teams to support technical requirements and integration.
 </li>
 <li>
 Coordinate with onsite and offshore teams to ensure seamless project execution.
 </li>
 </ul>
 
 
 Technical Documentation
 
 :
 
 <ul>
 <li>
 Maintain comprehensive technical documentation for SAP landscapes, configurations, and procedures.
 </li>
 </ul>
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 SAP BASIS certification is a plus.
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 8+ years of experience in SAP BASIS administration, with a focus on SAP HANA database and S/4HANA landscape management.
 </li>
 <li>
 Proven experience in managing SAP systems in both on-premise and cloud environments.
 </li>
 <li>
 Hands-on experience with system monitoring tools and performance optimization.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Expertise in SAP BASIS administration, including installation, configuration, and maintenance of SAP systems (ECC, S/4HANA, BW, Fiori, etc.).
 </li>
 <li>
 Strong knowledge of SAP HANA database administration and troubleshooting.
 </li>
 <li>
 Proficiency in SAP transport management, system copies, and client administration.
 </li>
 <li>
 Experience with backup, recovery, and disaster recovery procedures.
 </li>
 <li>
 Familiarity with SAP security and authorization concepts.
 </li>
 </ul>
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Excellent problem-solving and analytical skills.
 </li>
 <li>
 Strong coordination and communication skills to work effectively with onsite and offshore teams.
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment.
 </li>
 </ul>
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Experience with SAP system upgrades, migrations, and landscape optimization.
 </li>
 <li>
 Knowledge of cloud platforms (e.g., AWS, Azure, or Google Cloud) for SAP hosting.
 </li>
 <li>
 Familiarity with SAP Solution Manager and other system monitoring tools.
 </li>
 </ul>
 
 
 
 
 Expectations for an Associate Manager Hire:
 
 
 <ul>
 <li>
 Take ownership of SAP BASIS operations and lead technical initiatives to ensure system reliability and performance.
 </li>
 <li>
 Act as a mentor to junior team members and provide technical guidance.
 </li>
 </ul>
 
 
 Strategic Thinking
 
 :
 
 <ul>
 <li>
 Align technical solutions with business objectives and contribute to the overall success of the SAP transformation program.
 </li>
 </ul>
 
 
 Collaboration
 
 :
 
 <ul>
 <li>
 Build strong relationships with stakeholders, including functional teams, development teams, and external vendors.
 </li>
 </ul>
 
 
 Results-Oriented
 
 :
 
 <ul>
 <li>
 Deliver high-quality technical solutions within defined timelines and budgets.
 </li>
 </ul>
 
 
 Adaptability
 
 :
 
 <ul>
 <li>
 Stay updated with the latest SAP technologies and best practices to drive continuous improvement.
 </li>
 </ul>
</div>

SAP BASIS– Associate Manager

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