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agency sales and business development Jobs in Cairo Egypt

agency sales and business development

assistant sales manager Jobs in Cairo Egypt

assistant sales manager

associate product manager Jobs in Cairo Egypt

associate product manager

communication manager Jobs in Cairo Egypt

communication manager

account executive

Beyond Menu

<div>
 
 
 About Beyond Menu
 
 
 
 BeyondMenu helps 15,000 independent restaurants win with digital hospitality &mdash; SEO, online ordering, guest engagement, retention, and revenue-driving tools built specifically for owner-operators. We&rsquo;re a leading revenue partner for independent restaurants in the US.
 
 
 
 
 
 We&rsquo;re profitable, growing fast, and building a world-class sales team in Cairo.
 
 
 
 
 
 
 Why This Role
 
 
 
 
 Earn in US dollars.
 
 &nbsp;$1,100/month guaranteed from day one during training &mdash; and it only goes up from there. Our ramped reps earn $1,500&hellip; $2,000&hellip; $2,500&hellip; $3,000 and beyond. Commissions are uncapped. That&rsquo;s 10x the national average salary, in a currency that holds its value.
 
 
 
 
 
 
 Work from home.
 
 &nbsp;No commute, no office politics. You, your headset, and your numbers.
 
 
 
 
 
 
 Built for students and recent grads.
 
 &nbsp;Our shift aligns with US Eastern business hours &mdash; typically 3:00 PM &ndash; 12:00 AM Cairo time, with flexibility to shift schedules later depending on business needs &mdash; which means you can attend university during the day and build a real career in the evening. No prior sales experience required &mdash; we provide comprehensive training. What we&rsquo;re looking for is fluent English, competitive drive, and the discipline to show up every day.
 
 
 
 
 
 
 Already have sales experience?
 
 &nbsp;Even better. Experienced BDRs and SDRs ramp faster and earn more. If you&rsquo;ve carried a target at Raya, Xceed, Teleperformance, or any outbound operation, you know the game &mdash; we just pay better.
 
 
 
 
 
 
 The Role
 
 
 
 You&rsquo;ll call American restaurant owners, create urgency around BeyondMenu&rsquo;s platform, and book qualified meetings for our Account Executives. This is high-volume cold outbound &mdash; 150&ndash;300 calls per day, most ending in rejection, some ending in wins that pay your commission.
 
 
 
 
 
 This is a phone-first role. You&rsquo;ll prospect, cold call, handle objections, control conversations, and earn decision-maker attention &mdash; daily.
 
 
 
 
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Cold call restaurant owners across the US to generate qualified meetings for Account Executives
 </li>
 <li>
 Run high-volume outbound prospecting &mdash; calls, follow-ups, tasks
 </li>
 <li>
 Position value quickly and confidently in fast-paced conversations
 </li>
 <li>
 Handle objections and earn commitment from busy decision-makers
 </li>
 <li>
 Maintain clean activity, notes, and outcomes in Salesforce
 </li>
 <li>
 Hit daily execution standards for dials, talk time, connects, and meetings set
 </li>
 <li>
 Improve continuously through structured call coaching, QA, and performance feedback
 </li>
 </ul>
 
 
 
 
 
 Who Thrives Here
 
 
 <ul>
 <li>
 You&rsquo;re competitive &mdash; you want a leaderboard and you want to be at the top of it
 </li>
 <li>
 You&rsquo;re comfortable with rejection and pressure &mdash; it fuels you, it doesn&rsquo;t drain you
 </li>
 <li>
 You want to build real sales skill: objection handling, control, closing for next steps
 </li>
 <li>
 You track your numbers and take pride in performance
 </li>
 <li>
 You bring energy, urgency, and coachability every shift
 </li>
 <li>
 You want a clear path to Account Executive or Team Lead &mdash; top performers have been promoted within 6 months
 </li>
 </ul>
 
 
 
 
 
 Preferred Background
 
 
 <ul>
 <li>
 SDR/BDR experience OR high-drive entry-level talent &mdash; both welcome
 </li>
 <li>
 Experience in outbound, call-center, SMB, or high-velocity sales is a plus
 </li>
 <li>
 Restaurant, hospitality, or local business exposure is helpful &mdash; not required
 </li>
 <li>
 Currently enrolled university students are encouraged to apply
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 
 $750 USD/month base + uncapped commission&nbsp;&mdash;&nbsp;$1,100/month guaranteed during training.
 
 &nbsp;After training,&nbsp;baseline expectation is
 
 $1,500/month
 
 , but top performers earn more than $3,000/month
 </li>
 <li>
 
 Paid in US dollars
 
 &nbsp;&mdash; deposited monthly, currency-protected
 </li>
 <li>
 
 Fully remote
 
 &nbsp;&mdash; work from anywhere in Cairo
 </li>
 <li>
 
 Comprehensive sales training
 
 &nbsp;&mdash; structured daily call coaching, live QA, real-time scorecards and performance feedback
 </li>
 <li>
 
 Career progression
 
 &nbsp;&mdash; fast track to Account Executive or Team Lead roles for top performers
 </li>
 <li>
 
 Compatible with university schedules
 
 &nbsp;&mdash; US Eastern business hours (typically 3:00 PM &ndash; 12:00 AM Cairo time, with flexibility to shift schedules later depending on business needs) lets you study during the day and earn at night
 </li>
 </ul>
 
 
 
 
 
 $1,100 - $3,000 a month
 
 
 
 $750 USD/month base salary + uncapped performance commission.&nbsp;During your training ramp period, you receive a guaranteed supplemental commission on top of your base &mdash; meaning you earn at least $1,100 USD/month&nbsp;from day one, even before you close your first deal. After training,&nbsp;the baseline expectation is $1,500/month, but top performers earn more than $3,000/month.&nbsp;Commissions are uncapped. All compensation is paid in US dollars.
 
 
 
 
 
 Ready to earn in dollars and build a real sales career?
 
 Apply now
 
 &mdash; we&rsquo;re hiring on a rolling basis and moving fast. Current university students are encouraged to apply.
 
</div>

Sales Representative — Remote, USD Pay, US Eastern Hours

Cartants

<div>
 
 We are looking for an experienced
 
 Sales Executive
 
 with a strong sales background and prior exposure to the shipping &amp; logistics industry.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Understand customer needs and business challenges within shipping &amp; logistics.
 </li>
 <li>
 Generate leads and convert prospects into active clients.
 </li>
 <li>
 Present and demonstrate our CRM system effectively.
 </li>
 <li>
 Manage the full sales cycle from prospecting to closing.
 </li>
 <li>
 Achieve monthly sales targets consistently.
 </li>
 <li>
 Open, manage, and close sales deals professionally.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 3+ years of proven sales experience.
 </li>
 <li>
 Previous experience in shipping or logistics companies is a strong plus.
 </li>
 <li>
 Strong communication, negotiation, and persuasion skills.
 </li>
 <li>
 CRM knowledge (preferred).
 </li>
 <li>
 Good understanding of customer behavior and sales processes.
 </li>
 </ul>
 
 
 
 
 
 Apply Now:
 
 
 
 recruitment@cartants.net
 
</div>

Sales Executive (Shipping & Logistics CRM)

dubizzle Egypt

<div>
 dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Sales Account Manager your purpose is to seek new business opportunities by contacting and developing relationships with potential customers. They are responsible for developing leads from marketing campaigns and meeting sales quotas. They cultivate strong relationships with customers and ensure proper after-sales service. Ultimately, he/she will boost sales and contribute to Bayut long-term business growth.
 
 
 
 In this role, you will:
 
 
 
 <ul>
 <li>
 Communicate effectively to manage clients' expectations and ensure they receive a great dubizzle experience
 </li>
 <li>
 Achieve monthly (Targets renewal and acquisition with consistency)
 </li>
 <li>
 Become an expert on the Egyptian Real Estate market through combining the on-ground insights with dubizzle high level overview and data
 </li>
 <li>
 Increase our market share by selling our products to new customers
 </li>
 <li>
 Manage and arrange meetings with clients for acquisition, renewals, upgrade
 </li>
 <li>
 Increase our client satisfaction by performing account management services with them
 </li>
 <li>
 Regularly update reporting dashboard to reflect all sales activities
 </li>
 <li>
 Liaise with Finance, Customer Support, legal and Marketing department for any sales-related or client-related issues
 </li>
 <li>
 Collect market insights and keep up to date with laws and local development news
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in marketing or sales or related field
 </li>
 <li>
 Excellent in English Communication written and speak
 </li>
 <li>
 1 to 3 years of relevant sales experience
 </li>
 <li>
 Has a successful record in exceeding or achieving the assigned targets consistently
 </li>
 <li>
 Experience in farming and cold calls
 </li>
 <li>
 Knowledge of the real estate market in Egypt
 </li>
 <li>
 Knowledge of the Subscription industry
 </li>
 <li>
 Familiar with tech, ecommerce
 </li>
 <li>
 Familiar with Prop tech, Market place, Facebook, and other digital platforms
 </li>
 <li>
 Excellent in prospecting, cold calls and generating leads
 </li>
 <li>
 Excellent communication, negotiation, time management and presentation skills
 </li>
 <li>
 Excellent in converting lead into paying customer
 </li>
 <li>
 Positive/Flexible/Presentable/Committed
 </li>
 <li>
 Eager for success
 </li>
 <li>
 Has plug and play attitude
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Sales Account Manager-New Cairo

Property Finder

<div>
 Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
 
 
 Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
 
 
 
 Position Summary:
 
 
 
 The inside sales representative will be responsible for managing existing customers, understanding their needs, and ensuring a smooth sales process, the ISR is also responsible for developing new leads and targeting prospects. At the heart of this role is closing sales and exceeding targets.
 
 
 To be successful as an inside sales representative, you should be able to build instant rapport and achieve customer satisfaction. A top inside sales representative should also be very competitive and a good listener
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage and grow relationships with existing customers through regular communication, monthly business reviews, and timely renewals.
 </li>
 <li>
 Identify customer needs and uncover upsell and cross-sell opportunities to drive revenue growth.
 </li>
 <li>
 Generate new business by researching, qualifying, and engaging prospective clients through outbound outreach.
 </li>
 <li>
 Coach, onboard, and train new and existing clients to maximize product adoption and performance.
 </li>
 <li>
 Present, demonstrate, and recommend Property Finder products using internal data, tools, and insights.
 </li>
 <li>
 Consistently close sales and achieve or exceed assigned sales targets.
 
 
 </li>
 </ul>
 
 Desired Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a related field with 2&ndash;3 years of experience in inside sales, account management, or new business acquisition.
 </li>
 <li>
 Fluent in English with excellent verbal and written communication skills.
 </li>
 <li>
 Strong sales capabilities, including negotiation, objection handling, problem-solving, and competitive positioning.
 </li>
 <li>
 Proven ability to manage multiple priorities, meet deadlines, and work effectively in a target-driven environment.
 </li>
 <li>
 Experience using CRM tools (e.g., Salesforce) and Microsoft Office applications.
 </li>
 <li>
 Customer-focused mindset with exceptional phone, cold-calling, and relationship-building skills.
 
 
 </li>
 </ul>
 
 Our promise to talent
 
 
 
 At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.
 
 
 
 Property Finder Guiding Principles
 
 
 
 <ul>
 <li>
 Think Future First
 </li>
 <li>
 Data Beats Opinions, Speed Beats Perfection
 </li>
 <li>
 Optimise for Impact
 </li>
 <li>
 No Ostriches Allowed
 </li>
 <li>
 Our People, Our Power
 </li>
 <li>
 The Biggest Risk is Taking no Risk at All
 
 
 </li>
 </ul>
 
 Find us at:
 
 
 
 Twitter
 
 
 Facebook
 
 
 Instagram
 
 
 Linkedin
 
 
 Glassdoor
</div>

Inside Sales Representative (Account Manager)

Oracle

<div>
 
 Job Description
 
 
 
 Join us to work with the largest customers in their industries. You will get the opportunity to build creative solutions to address the business challenges that stand in the way of their growth and success!
 
 
 Oracle is a fast-paced, collaborative environment passionate about crafting customer success. We offer the most comprehensive, cloud-based technology. At Oracle, learning is constant. We develop our workforce through training, mentoring and internal mobility opportunities to help everyone succeed and achieve their aspirations.
 
 
 Be an integral part of the exciting transformation to the cloud by identifying, progressing, and closing opportunities in marque customers.
 
 
 
 Responsibilities
 
 
 
 
 What you will do
 
 
 
 <ul>
 <li>
 You will be selling Oracle&rsquo;s flagship, industry leading product, the Oracle Database, across several platforms.
 </li>
 <li>
 You will understand what motivates customers to buy and what drives the industry to grow faster and know how to tap into those needs in an effective way.
 </li>
 <li>
 You will be responsible for encouraging long-term strategic relationships within select high profile enterprise accounts.
 </li>
 <li>
 You will develop a robust qualified pipeline and handle strategic and customer centric account planning, crafting, owning and forecasting.
 </li>
 <li>
 You will be the trusted advisor and influencer in winning customer decisions to buy, architect and adopt Oracle solutions.
 </li>
 <li>
 You will work across the Oracle ecosystems and our technology partners to transform customer organizations and build enduring capabilities.
 </li>
 <li>
 Cultivate client relationships by building trust, partnership and an emotional connection to the Oracle brand and team.
 </li>
 <li>
 Gain access and establish relationships with key executives, C-level leaders and decision makers.
 </li>
 <li>
 Master and share the "why Oracle story" that represents the value we provide to customers with our unified, multi-pillar offerings.
 </li>
 <li>
 Build and implement key sales and business development initiatives to improve awareness of Oracle Data and PaaS Solutions and increase sales pipeline.
 </li>
 <li>
 Successfully prospect into your assigned accounts to discover and develop viable selling opportunities.
 </li>
 <li>
 Initiate and lead sophisticated sales cycles, using the support and strengths of key internal partners (Pre-Sales, Product Management, Executives and Industry Global Business Units to name a few).
 </li>
 <li>
 Travel as required, as this role may be a virtual position.
 
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 Your passion, knowledge, and customer-centricity will help us become the number one cloud company in the world. We also look for:
 
 
 <ul>
 <li>
 You have experience engaging with C-suite, and IT.
 </li>
 <li>
 You thrive in dynamic environments and embrace an entrepreneurial mindset.
 </li>
 <li>
 You bring creativity and innovative thinking to problem-solving.
 </li>
 <li>
 You excel in collaborative, team-oriented settings.
 </li>
 <li>
 You are motivated by challenges and driven to make an impact.
 </li>
 <li>
 You have experience with IaaS, PaaS, and database solutions.
 </li>
 <li>
 You are familiar with open-source technologies and competitive databases to Oracle database such as Postgres and MongoDB
 </li>
 <li>
 You are solutions oriented and proactive in overcoming challenges.
 </li>
 <li>
 You have a track record of success in consultative selling and exceeding goals.
 </li>
 <li>
 You are committed to continuous learning.
 </li>
 <li>
 You communicate with confidence and authenticity.
 
 
 
 </li>
 </ul>
 
 What We Will Offer You
 
 
 
 <ul>
 <li>
 A competitive salary with exciting benefits
 </li>
 <li>
 Flexible and remote working so you can do your best work
 </li>
 <li>
 Learning and development opportunities to advance your career
 </li>
 <li>
 An Employee Assistance Program to support your mental health
 </li>
 <li>
 Employee resource groups that champion our diverse communities
 </li>
 <li>
 Core benefits such as medical, life insurance, and access to retirement planning
 </li>
 <li>
 An inclusive culture that celebrates what makes you unique
 
 
 
 </li>
 </ul>
 
 At Oracle, we don&rsquo;t just respect differences&mdash;we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That&rsquo;s why we&rsquo;re committed to creating a workplace where all kinds of people can do their best work. It&rsquo;s when everyone&rsquo;s voice is heard and valued that we&rsquo;re inspired to go beyond what&rsquo;s been done before.
 
 
 
 
 https://www.oracle.com/corporate/careers/diversity-inclusion/
 
 
 
 
 Qualifications
 
 
 
 Career Level - IC4
 
 
 
 About Us
 
 
 
 Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
 
 
 True innovation starts when everyone is empowered to contribute. That&rsquo;s why we&rsquo;re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
 
 
 We&rsquo;re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
 
 
 Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans&rsquo; status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
</div>

DBP Sales Representative

RAPP

<div>
 RAPP Dubai is looking for a Community Manager (Executive) to join our award-winning Experience Strategy team.
 
 
 
 Who We Are
 
 
 
 We are RAPP &ndash; world leaders in activating growth with precision and empathy at scale.
 
 
 As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual&rsquo;s needs, beliefs, behaviors, and aspirations.
 
 
 We foster an inclusive workplace that emphasizes personal well-being.
 
 
 
 How We Do It
 
 
 
 At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.
 
 
 Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it &ndash; ensuring we&rsquo;re able to activate authentic customer connections for our clients.
 
 
 Part of Omnicom&rsquo;s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.
 
 
 
 Your Role
 
 
 
 RAPP MENA is seeking a
 
 Community Manager (Executive)
 
 to support day-to-day community management and social customer support across multiple social platforms for a large enterprise account. The role is responsible for managing high-volume brand interactions, supporting always-on and campaign activity, and delivering timely, on-brand responses aligned with agreed SLAs, governance, and client standards.
 
 
 This role requires
 
 bilingual communication skills (Arabic &amp; English)
 
 and the ability to operate within a structured, SLA-driven environment.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Manage daily community engagement and social customer support across assigned platforms
 </li>
 <li>
 Respond to comments, direct messages, and customer queries in line with agreed SLAs, tone of voice, and escalation protocols
 </li>
 <li>
 Moderate conversations, identify risks, complaints, or sensitive issues, and escalate where required
 </li>
 <li>
 Support always-on social activity and campaign launches with timely, real-time engagement
 </li>
 <li>
 Coordinate with internal social, content, and account teams to resolve customer issues
 </li>
 <li>
 Track recurring questions, sentiment, and emerging community trends, sharing insights with relevant teams
 </li>
 <li>
 Follow defined governance processes, approval workflows, and platform best practices
 </li>
 <li>
 Ensure consistent quality, accuracy, and responsiveness across all community interactions
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 1&ndash;3 years&rsquo; experience in community management, social media, or social customer support roles
 </li>
 <li>
 Experience supporting enterprise or high-volume accounts
 </li>
 <li>
 Strong understanding of major social platforms and customer engagement best practices
 </li>
 <li>
 Written communication skills (Arabic required; English essential)
 </li>
 <li>
 Comfortable managing customer-facing interactions in a structured, process-driven environment
 </li>
 <li>
 Organized, reliable, and able to work independently within defined SLAs and workflows
 </li>
 <li>
 Hands-on experience using community management, moderation, or social support tools (e.g. Sprinklr, Sprout Social, Emplify, or similar platforms)
 </li>
 <li>
 Ability to adapt quickly to new tools and reporting workflows used by the agency or client
 
 
 </li>
 </ul>
 
 Our Hybrid Work Model
 
 
 
 RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.
 
 
 
 NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
 
</div>

Community Manager (Executive)

Capgemini

<div>
 
 About Capgemini
 
 
 
 Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of &euro;22.1 billion.
 
 
 
 Job Description
 
 
 
 The Senior Principal Engineer, Service Delivery is responsible for planning, directing, and coordinating the technical and organizational activities required to deliver complex services in alignment with contract specifications. This role builds deep customer relationships, becoming a trusted advisor by understanding client priorities, challenges, and strategic initiatives. The position identifies growth opportunities, supports sales in pursuing them, and ensures seamless service delivery across all phases. The Senior Principal Engineer manages high‑priority escalations, drives continuous improvement, and collaborates with sales and Global Services SMEs to develop strategic account growth plans.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Ensure end‑to‑end delivery costs are aligned with or better than contracted service‑level agreements.
 </li>
 <li>
 Coordinate and guide technical solution teams to meet all contractual commitments.
 </li>
 <li>
 Provide advanced metrics, analytics, and reporting to internal and external stakeholders.
 </li>
 <li>
 Proactively identify issues, drive timely resolution, and prevent negative customer impact.
 </li>
 <li>
 Lead continuous improvement efforts across service delivery processes and technical operations.
 </li>
 <li>
 Identify opportunities for service innovation, account expansion, and solution enhancements.
 </li>
 <li>
 Maintain effective communication with stakeholders, customers, partners, and cross-functional teams.
 </li>
 <li>
 Build strong customer relationships and act as a trusted advisor based on deep understanding of their business needs.
 </li>
 <li>
 Support sales and Global Services SMEs in identifying and pursuing new service opportunities.
 </li>
 <li>
 Oversee service matters across accounts and manage customer expectations during escalations.
 </li>
 <li>
 Contribute to strategic account planning and long-term customer success initiatives.
 </li>
 <li>
 Apply broad technical expertise to influence company objectives and achieve organizational goals.
 </li>
 <li>
 Analyze complex and unique issues requiring conceptual and creative problem-solving.
 </li>
 <li>
 Exercise independent judgment in selecting methods, techniques, and evaluation criteria for service delivery.
 </li>
 <li>
 Take accountability for decisions and outcomes that may impact the broader function or organization.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree with 12+ years of relevant experience.
 </li>
 <li>
 Outstanding English communication, both verbal and non-verbal.
 </li>
 <li>
 Broad expertise across highly specialized technical domains or multiple related disciplines.
 </li>
 <li>
 Experience contributing to and leading the development of organizational goals, principles, and technical standards.
 </li>
 <li>
 Strong conceptual thinking skills to analyze advanced, ambiguous, or intangible issues.
 </li>
 <li>
 Proven ability to exercise independent judgment in complex technical and operational situations.
 </li>
 <li>
 Demonstrated success delivering technical solutions that align with contract and customer expectations.
 </li>
 <li>
 Strong communication skills with the ability to collaborate across organizational and functional boundaries.
 </li>
 <li>
 Ability to manage customer escalations and ensure positive outcomes in high‑pressure scenarios.
 </li>
 <li>
 Experience identifying innovation and growth opportunities within customer accounts.
 </li>
 <li>
 Strong stakeholder‑management, reporting, and executive‑level communication skills.
 </li>
 </ul>
</div>

Senior Principal Engineer, Service Delivery

Explore 103+ Account executive in Cairo Egypt this March. Find roles across top companies and apply now to boost your career.