sales manager

account manager

area sales manager

commercial manager

channel sales manager

account manager cisco

Ingram Micro

<div>It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Join Us at the Forefront of Sales Account Management!
We are the business behind the world&rsquo;s brands. At Ingram Micro, we&rsquo;re redefining distribution and reaching nearly 90% of the world's population. With operations in 57 countries and approximately 24,000 associates, we help businesses run better, grow faster, and achieve their sustainability goals. It's fun to work in a company where people truly BELIEVE in what they're doing!
Collaboration is at the heart of innovation. Our team drives Ingram Micro&rsquo;s innovative campaigns, highlighting our cutting-edge solutions and enabling us to maintain leadership in the technology distribution industry. We work together to shape the future of technology distribution, ensuring products reach customers efficiently and helping businesses thrive globally.
 At Ingram Micro, we are shaping the future with cutting-edge technology! We foster a culture of collaboration, transparency, and continuous improvement. Our team members are encouraged to share ideas, challenge the status quo, and work together to shape the future of technology distribution.
As a Sales Account Manager- Cisco , you&rsquo;ll play a critical role in driving and improving vendor sales while meeting both vendor and company objectives and targets. Your key responsibilities will include:
<ul><li>Establishing productive, professional relationships with key personnel in assigned partner accounts.
</li><li>Coordinating the involvement of company personnel to meet partner performance objectives and expectations.
</li><li>Meeting assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.
</li><li>Leading joint partner planning processes to develop mutual performance objectives, financial targets, and critical milestones.
</li><li>Proactively assessing, clarifying, and validating partner needs on an ongoing basis.
</li></ul>What You Bring to the Role: We&rsquo;re looking for someone with:
<ul><li>1+ years of experience in IT Sales.
</li><li>Enthusiasm and a results-driven mindset with a strong will to succeed.
</li><li>A self-starter, self-motivated, and a team player.
</li><li>A strong &lsquo;customer-first&rsquo; mentality, able to utilize relationships to drive results.
</li></ul>Your Growth with Us: Joining Ingram Micro means becoming part of a global leader in technology solutions. We offer a dynamic work environment, opportunities for professional growth, and the chance to make a significant impact on the future of technology distribution. Let's shape tomorrow together.</div>

Account Manager Cisco

<div>It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Join Us at the Forefront of Distribusion!
Who We Are: Join the business behind the world&rsquo;s brands. We&rsquo;re redefining distribution. We&rsquo;re Ingram Micro&mdash;a people-first technology partner, reaching nearly 90% of the world's population. With operations in 57 countries and approximately 24,000 associates, we help businesses run better, grow faster, and achieve their sustainability goals. It's fun to work in a company where people truly BELIEVE in what they're doing!
How Our Team Works: Collaboration is at the heart of innovation. Our team drives Ingram Micro&rsquo;s innovative campaigns, highlighting our cutting-edge solutions and enabling us to maintain leadership in the technology distribution industry. We work together to shape the future of technology distribution, ensuring products reach customers efficiently and helping businesses thrive globally.
Our Values in Action: At Ingram Micro, we are shaping the future with cutting-edge technology! We foster a culture of collaboration, transparency, and continuous improvement. Our team members are encouraged to share ideas, challenge the status quo, and work together to shape the future of technology distribution.
What You&rsquo;ll Do:
We are seeking a dynamic Customer Success Manager (CSM) to join our team and serve as the primary point of contact for our Cisco product customers. In this role, you will ensure that customers maximize their Cisco solutions, from initial implementation through to long-term adoption and growth. This is an exciting opportunity to work with a range of Cisco technologies, including networking, collaboration, security, and cloud solutions, while ensuring the overall success and satisfaction of our valued clients.
Key Responsibilities:
<ul><li>Onboarding &amp; Implementation: Guide customers through the initial setup and configuration of their Cisco products, ensuring seamless integration into their environments.
</li><li>Product Education &amp; Enablement: Provide ongoing training and support on Cisco solutions, ensuring customers fully understand how to leverage the technology to meet their business objectives.
</li><li>Customer Relationship Management: Build strong, ongoing relationships with customers, serving as their trusted advisor to drive adoption, retention, and satisfaction across their Cisco environments.
</li><li>Issue Resolution &amp; Escalation: Collaborate with internal technical teams to resolve any product or service issues, ensuring swift resolutions and maintaining a positive customer experience.
</li><li>Reporting &amp; Success Metrics: Track and report on customer success metrics (e.g., adoption rates, product usage, satisfaction scores) and provide insights to leadership for continuous improvement.
</li></ul>Qualifications:
<ul><li>Experience: 2+ years of experience in Customer Success, Account Management, or a similar client-facing role within the technology or networking industry, particularly with Cisco products.
</li><li>Technical Knowledge: Strong understanding of Cisco products and solutions.
</li><li>Communication Skills: Excellent verbal and written communication skills with the ability to explain complex technical concepts in a customer-friendly manner.
</li><li>Problem-Solving: Strong analytical and problem-solving skills with the ability to identify and resolve customer challenges effectively.
</li><li>CRM Proficiency: Experience using CRM tools to manage customer relationships and track progress.
</li><li>Bachelor&rsquo;s degree in IT or a related field
</li></ul>Your growth with us:
At Ingram Micro, we invest in your future. Through continuous learning, leadership opportunities, and a commitment to fostering innovation, we ensure every team member thrives in their career journey. Joining Ingram Micro means being part of a company where integrity, responsibility, and talent are celebrated, ensuring your long-term success in an ever-evolving industry. Let&rsquo;s shape tomorrow together.
#LI-SMR1</div>

Customer Success Manager

Cisco

<div>
 Meet the Team
 
 
 Are you looking to be part of an innovative and dynamic team? Why not join the Europe, Middle East &amp; Africa Service Provider team at Cisco? There has never been a better time than now to be a part of the Service Provider (SP) industry. In recent years, we have witnessed the acceleration of the digital economy. The role of SPs has never been more important in keeping organizations and customers connected. SPs have demonstrated resilience by quickly adapting to sudden shifts in demand and will continue to be the backbone of emerging societies, markets, and industries. Moving forward, they will evolve their strategies to meet shifting customer needs and expectations, providing secure, resilient, balanced, and reliably connected purpose-centric ecosystems. Join us and be part of an incredible team where you can help build the bridge to possible.
 
 
 As a Solutions Engineer at Cisco, you will work closely with the Service Provider Sales team to identify customer needs, demonstrate Cisco solutions, and design tailored products that drive digital transformation. You will provide expert technical guidance focused on customer success and aligned outcomes, while enjoying the flexibility to manage your work in a way that delivers the best results for both customers and your team. This role combines technical expertise with strong communication to connect customer business drivers to Cisco solutions effectively.
 
 
 
 Your Impact
 
 
 
 <ul>
 <li>
 Gain access to the broad range of Cisco technologies and applications across the Service Provider market.
 </li>
 <li>
 Direct account and partner responsibilities, staying informed about competitive solutions, products and services.
 </li>
 <li>
 Provide technical and sales support withing your assigned territory, delivering compelling technical presentations to customers, partners and prospects.
 </li>
 <li>
 Assist in developing formal technical sales plans and proposals for key opportunities.
 </li>
 <li>
 Lead pre-sale activities such as quoting, network design, technical and financial proposals, and pre-sale testing, etc.
 </li>
 <li>
 Demonstrate expertise in cross-architectural solutions spanning Service Provider Routing, Service Provider Mobility, Cloud Compute, Data Center Routing and Switching, Security, Automation and more.
 </li>
 <li>
 Alongside your technical skills, you will continuously learn and stay current on networking trends to drive customer success and innovation.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Expertise in Service Provider Networking Solutions: Proficient in designing, presenting, and validating scalable network architectures using Cisco&rsquo;s service provider portfolio, including edge routing, converged transport, Data Center Networking and Enterprise technologies to meet customer requirements.
 </li>
 <li>
 Cloud Infrastructure Design and Deployment: Demonstrated ability to design, architect, and deploy scalable cloud solutions using Cisco cloud technologies and hybrid cloud architectures, ensuring seamless integration with existing data center environments.
 </li>
 <li>
 Data Center Networking and Compute Solutions Skilled in configuring and managing Cisco data center networking products such as Nexus 9000 Series switches, ACI, UCS compute platforms, Intersight (or equivalent competitor products) GPU, Storage to deliver high-performance, scalable, and secure data center environments.
 </li>
 <li>
 Network Automation and Software-Defined Networking (SDN): Ability to explain and showcase Cisco&rsquo;s SDN control software and automation capabilities that drive operational efficiency and support scalable traffic engineering and network slicing in service provider environments.
 </li>
 <li>
 Have in-depth knowledge of Service Providers Transport Technologies, Architecture and Protocols including MPLS, SR-MPLS, SRv6 and thorough expert of protocols like VOQ, VDC, VPC, FABRIC PATH, VXLAN, OTV, SAN, VSA; FCIP, FCOE, N1000V, ROCv2.
 </li>
 <li>
 Knowledge and understanding of Software Automation evolution, Micro-Services architecture, and Container networking.
 </li>
 <li>
 Technical Proposal Development and Customer Engagement: Proven capability to collaborate with sales and engineering teams to develop detailed technical proposals, conduct solution workshops, and deliver technical presentations that align Cisco&rsquo;s service provider networking and mass-scale infrastructure solutions with customer business objectives.
 </li>
 <li>
 5+ years of shown success in designing end-to-end large complex network with thorough understanding of Service Provider Network Architecture.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Cisco CCIE R/S, Data Center or CCIE SP certifications or equivalent is preferred.
 </li>
 <li>
 Presales experience working with telecom/service provider customers.
 </li>
 <li>
 Strong understanding of adjacent technologies/architecture such as Data Center, Security, Enterprise networking.
 </li>
 <li>
 Skilled in understanding the customers&rsquo; business drivers and aligning these to Cisco solutions.
 </li>
 <li>
 Negotiation skills to craft solutions that are beneficial to our customers and Cisco.
 </li>
 <li>
 Have hands on experience in routing and switching products.
 </li>
 <li>
 Capabilities to lead a group of people with various technical background.
 </li>
 <li>
 Fluency in Arabic language.
 
 
 </li>
 </ul>
 Why Cisco?
 
 
 At Cisco, we&rsquo;re revolutionizing how data and infrastructure connect and protect organizations in the AI era &ndash; and beyond. We&rsquo;ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
 
 
 Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you&rsquo;ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
 
 
 We are Cisco, and our power starts with you.
</div>

Solutions Engineer for KSA Communication Service Provider customers

<div>
 Are you an upbeat Software Sales Management Professional, with deep knowledge of SaaS, Recurring Revenue, and using Renewals to drive Growth? If so, we are looking for you to join our team!
 
 
 This is a great opportunity to join us as we pursue our vision. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. We&rsquo;re committed to our work, our customers, having fun &mdash; and most importantly, to each other&rsquo;s success.
 
 
 The Splunk Renewals team in EMEA is a results-driven and collaborative bunch. We love to work as a team, celebrate success, and learn from our losses. We have an excellent team culture based on respect, transparency, and always doing the right thing!
 
 
 
 Role
 
 
 
 As the Renewal Sales Representative for KSA, you will be responsible for managing and selling Term, Cloud, and Perpetual license renewals of Splunk's industry-leading software. You&rsquo;ll work closely with Sales and Customer Success teams to improve retention, minimize churn risk, and drive growth across your territory.
 
 
 You will have a proven track record of success in renewing Term Licences and/or Cloud Subscriptions, building positive, long-term relationships with customers, the broader account management team, and channel partners.
 
 
 This position carries a sales quota.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage KSA and regional territories, carrying an individual renewal and growth target.
 </li>
 <li>
 Enjoys working in a fast-paced, evolving environment and demonstrates the ability to adapt quickly to change.
 </li>
 <li>
 Meet and exceed assigned renewal rate, retention, and upsell/cross-sell targets.
 </li>
 <li>
 Work on out of quarter cycles, engaging proactively with account teams, partners, and customer data to identify renewal risk and take corrective actions to secure on-time renewals.
 </li>
 <li>
 Identify expansion opportunities to generate additional revenue (upsell/cross-sell), ensuring appropriate engagement with the Account and Partner teams.
 </li>
 <li>
 Maintain accurate account, license, contract, and entitlement data in Salesforce and relevant dashboards (e.g., Tableau).
 </li>
 <li>
 Lead renewals from opportunity creation to invoice, understanding pricing, contract terms, and Splunk policies.
 </li>
 <li>
 Deliver predictable and accurate forecasting through disciplined pipeline and opportunity management.
 </li>
 <li>
 Proactively identify issues impacting renewals and coordinate across teams to resolve them.
 </li>
 <li>
 Track and analyse non-renewals, pending renewals, and churn reasons to generate actionable insights.
 </li>
 <li>
 Support continuous improvement initiatives to increase renewal efficiency, accuracy, and customer satisfaction.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience in Sales or Renewals within a SaaS organization, managing diverse customer portfolios and meeting/exceeding retention and growth targets.
 </li>
 <li>
 Strong business acumen and ability to articulate business value through data, networking, and analytics technology.
 </li>
 <li>
 Confident executive presence with excellent communication and listening skills at C-level.
 </li>
 <li>
 Ability to work cross-functionally with Sales, Success, Pre-Sales, Partners, and Services teams to ensure customer adoption, value realization, and satisfaction.
 </li>
 <li>
 Experience working within both direct customer and channel sales models.
 </li>
 <li>
 Skilled in identifying and mitigating renewal risk well ahead of renewal date (4 quarters or more).
 </li>
 <li>
 Strong relationship-building skills with a personalized, consultative approach.
 </li>
 <li>
 Excellent organizational skills, with the ability to prioritize, take initiative, and work independently.
 </li>
 <li>
 Analytical mindset with attention to detail and comfort using CRM and BI tools.
 </li>
 <li>
 Collaborative and team-oriented, eager to contribute to shared success and continuous improvement.
 </li>
 <li>
 Fluency in English and Arabic required.
 
 
 </li>
 </ul>
 Why Cisco?
 
 
 At Cisco, we&rsquo;re revolutionizing how data and infrastructure connect and protect organizations in the AI era &ndash; and beyond. We&rsquo;ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
 
 
 Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you&rsquo;ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
 
 
 We are Cisco, and our power starts with you.
</div>

Renewal Sales Representative

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.
 
Role: Splunk is looking to hire an expert Account Executive to join the team focussing on the Saudi Arabia Public Sector market. Splunk is doing extraordinarily well with enterprise data management software solutions that companies want to buy. So here is an excellent opportunity to be part of that success, and we increase your career development and earning potential!Responsibilities:
 <ul>
<li>You are passionate and you will consistently deliver daring license sales, support and service revenue targets – have the dedication and dedication to the sales targets and deadlines</li>
<li>You will focus on Public Sector accounts penetration in Saudi Arabia, conduct effective account planning and opportunity management</li>
<li>You are able to negotiate favourable pricing and business terms with large enterprises by selling value and return on investment</li>
<li>You will be working with partners and alliances in Saudi Arabia for maximum effectiveness</li>
<li>You will work closely with the sales engineering and in-house teams at Splunk, as well as partner services resources</li>
<li>You will utilise the Splunk sales methodology and processes effectively</li>
<li>Work closely with both international and domestic colleagues at Splunk to expand deal size and value to the customers</li>
<li>Provide timely and insightful input back to other corporate functions, particularly product management and marketing data</li>
</ul>
Requirements: 
<ul>
<li>8 + Years Extensive Enterprise Software selling knowledge and experience to large Public Sector Government accounts in Saudi Arabia</li>
<li>You demonstrate the ability to grow and scale upwards with the company</li>
<li>You have a strong charismatic executive presence and you are well presented</li>
<li>You can make important forecasting commitments and forecasting accuracy</li>
<li>You possess outstanding management, social, written and presentation skills</li>
<li>You thrive in a fast-growing, dynamic and fun work environment and you are comfortable to be 'disruptive'</li>
<li>You are also comfortable and have the ability to work independently and remotely from other members of your team and corporate offices</li>
<li>You have very relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.</li>
<li>Being able to articulate this through previous use cases</li>
<li>You use CRM systems (such as Salesforce) extensively</li>
<li>Arabic and English Fluent</li>
<li>You demonstrate a good track record of success and knowledge with prospects and customers in the defined territory</li>
</ul>
Why Cisco?
 
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
 Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
 We are Cisco, and our power starts with you.

1434076

Ebttikar Technology Company

<div>
 
 
 Objective:
 
 
 
 Providing state-of-the art technology Networking and Collaboration Solutions to clients to build and deploy integrated/ interoperable solutions required to build state-of-the art IT Infrastructure
 
 
 
 
 
 
 Main Responsibilities:
 
 
 <ul>
 <li>
 Provide full technical ownership and support to sales and account teams starting with discovery till closure of opportunities.
 </li>
 <li>
 Provide expert guidance and technical consultation to customers and sales teams in understanding their business needs and aligning them with Cisco's solutions. Act as a trusted advisor throughout the pre-sales process.
 </li>
 <li>
 Identify opportunities to monetize professional services and help drive successful delivery of implemented solutions.
 </li>
 <li>
 Collect technical requirements, challenges and identify integration points within engaged projects.
 </li>
 <li>
 Collaborate with customers to understand their requirements and design customized solutions that effectively address their challenges. Create detailed technical proposals, architecture diagrams, and presentations to showcase the value of proposed products and services.
 </li>
 <li>
 Effectively communicate the value proposition and benefits to customers, highlighting how the solutions meet their specific needs.
 </li>
 <li>
 Take lead on client demos, presentations and POCs, covering business use cases and industry best practices.
 </li>
 <li>
 Identifying and maximizing opportunities within the client portfolio to increase revenue by cross selling, extending networks and relationships in his area.
 </li>
 <li>
 Understand market requirements, challenges and trends and provide feedback to steer the development of products&rsquo; features.
 </li>
 <li>
 lead as subject matter expert for products and solutions from technical and commercial point of view and keep track of any changes and upgrades.
 </li>
 <li>
 Building strategic relationships with customers and striving to exceed their expectations by offering tailor-made end-to-end innovative and integrated IT solutions/ services to create unprecedented levels of customer service.
 </li>
 <li>
 Stay abreast of industry trends, emerging technologies, and competitive landscape. Continuously enhance technical knowledge and expertise to provide up-to-date guidance and recommendations to customers and internal teams.
 </li>
 <li>
 Team Collaboration: Collaborate with cross-functional teams, including product management, engineering, and professional services, to gather insights, share customer feedback, and contribute to ongoing solution enhancements and roadmap development.
 </li>
 <li>
 Knowledge Sharing: Act as a subject matter expert within the organization, sharing knowledge and best practices with peers and junior team members. Contribute to the development of technical collateral, documentation, and training materials to enable the broader team.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 2+ years&rsquo; experience in a similar role.
 </li>
 <li>
 Bachelor&rsquo;s degree in engineering, computer science or technology, or any equivalent degree.
 </li>
 <li>
 Have a strong skill set to provide end-to-end infrastructure solutions.
 </li>
 <li>
 Strong technical knowledge and expertise in Cisco products, solutions, and technologies. In-depth understanding of networking, security, collaboration, data center, or other relevant domains
 </li>
 <li>
 Ability to design and architect complex solutions using Cisco products that align with customer requirements and industry best practices. Experience in creating detailed design documents, network diagrams, and implementation plans.
 </li>
 <li>
 Strong customer-facing skills with the ability to engage with customers, understand their business challenges, and provide technical recommendations. Experience in conducting presentations, demos, and workshops.
 </li>
 <li>
 Stay updated with the latest industry trends, emerging technologies, and advancements in Cisco products and solutions.
 </li>
 <li>
 Strong analytical and problem-solving skills to understand complex customer environments, identify technical challenges, and propose effective solutions.
 </li>
 <li>
 Relevant Cisco certifications such as CCNP, or specialized certifications in specific Cisco technologies are highly desirable.
 </li>
 <li>
 Excellent collaboration skills to work effectively with cross-functional teams, including sales, product management, engineering, and professional services.
 </li>
 <li>
 Arabic Language is a must.
 </li>
 </ul>
 
 
</div>

Presales Engineer

<div>
 
 Job Description
 
 
 
 The Operations Manager is the bridge between Commerce Operations organization and Cisco&rsquo;s client (Partner/Distribution/Customer/Field) experience.
 
 
 As the trusted advisor to our clients, the Operations Manager is responsible for providing operational expertise and being accountable for the execution of performance management, enablement, readiness, and advocacy in areas that would save time and effort for our clients. Operational Managers also articulate Operations&rsquo; strategy and represent client experience and requirements.
 
 
 The individual possesses the ability to identify automation opportunities, translate them into actionable digital use cases, and leverage AI to implement solutions that drive efficiency and innovation.
 
 
 The Operations Manager achieves the above by ensuring close collaboration with cross-functional teams, including Commerce Operations Global Delivery Centers team. They improve workflows and minimizes points of friction, manage, and facilitate client expectations, problem solve for clients, and use their voice and data insights to drive the experience and influence simplification and efficiency across specified services.
 
 
 The Operations Manager will be responsible for driving AI and digitization initiatives by improving intent detection through testing and refining knowledge bases. They will oversee knowledge curation to ensure accurate and effective information dissemination and will enable and support partners in adopting AI technologies, including conducting partner demos. Additionally, the Operations Manager will collect and analyze use cases from partners to foster continuous improvement and innovation.
 
 
 The Operations Manager will also support the implementation of new partner program Partner 360 by understanding program details and enabling partners for a seamless &amp; successful transition.
 
 
 An Operations Manager&rsquo;s Competencies
 
 
 <ul>
 <li>
 Proficiency in feeding and leveraging AI models to optimize and enhance internal productivity workflows
 </li>
 <li>
 Client Centricity: building strong partnerships with clients to understand their personas, business priorities, goals, and operational top of mind (understanding their structure, systems, requirements, and challenges)
 </li>
 <li>
 Experience Design: developing Ops Plans for clients which tie their goals to Operational goals and drive client productivity, profitability, and experience
 </li>
 <li>
 Operational Advisory: advocating and consulting on operational resources, driving process/tool/support model changes that improve the client experience, promote client self-sufficiency and readiness; coordinating large ad hoc requests or projects e.g., Mergers &amp; Acquisitions
 </li>
 <li>
 Problem Identification and Solution Adoption: identifying and logging operational problems (process, policy, and capability) to drive simplification, automation, productivity and experience, driving client awareness and adoption of solutions and enhancements
 </li>
 <li>
 Communication Framework: informing, educating, and engaging clients on operations processes and changes across commerce and transformation
 </li>
 <li>
 Metrics that Matter: measuring performance through key outcome metrics and reviewing progress through quarterly operational reviews
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 <ul>
 <li>
 Operational Leadership &amp; Strategy Alignment
 </li>
 <li>
 Own operational engagement with strategic partners and distributors to ensure smooth execution of Cisco programs, policies, and processes.
 </li>
 <li>
 Act as a trusted advisor to Cisco stakeholders by articulating Operations&rsquo; strategy and aligning it with Partners/Distribution requirements and experiences.
 </li>
 <li>
 Drive operational excellence through performance management, readiness, and enablement activities that reduce complexity and save time for clients.
 </li>
 <li>
 Collaborate with global and regional operations teams to simplify partner/distributor interactions and improve ease of doing business with Cisco.
 </li>
 <li>
 Identify opportunities for automation and digital transformation, leveraging AI and data insights to implement innovative solutions that improve efficiency and client experience.
 </li>
 <li>
 Engaging &amp; onboarding Partners with cross-functional teams, including the Commerce Operations Global Delivery Centers, to streamline workflows, reduce friction, and resolve operational challenges.
 </li>
 <li>
 Represent the voice of the partner and distributors, using feedback and data-driven insights to influence simplification, efficiency, and continuous improvement.
 </li>
 <li>
 Manage Partners/Distributors expectations, proactively problem-solve, and advocate for enhancements that improve the overall partner and customer journey.
 </li>
 <li>
 Support the rollout of Partner 360 program, ensuring partners are fully enabled for a seamless and successful adoption of the new program.
 </li>
 <li>
 Lead operational readiness and partner/distributor enablement during the transition to the new T5 entity, ensuring challenges are addressed and partners/distributors are supported throughout the process.
 </li>
 <li>
 Oversee all order processing activities, including DSV, B2B, and POS reporting, ensuring accuracy and efficiency.
 </li>
 <li>
 Manage multi-tiering processes to guarantee seamless and successful order booking.
 </li>
 <li>
 Handle RMA cases, order cancellations, and after-sales adjustments, including negative DSVs, with accuracy and accountability.
 </li>
 <li>
 Proactively identify operational issues across processes, policies, and capabilities.
 </li>
 <li>
 Champion change management to ensure smooth implementation of operational improvements across the ecosystem.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Good communication, (data) presentation, and relationship-building skills (Arabic &amp; English proficiency is a must)
 </li>
 <li>
 Experience in planning (project management) and analysis (analyzing trends and using data for problem identification and articulation)
 </li>
 <li>
 External stakeholder-facing experience in an operational capacity
 </li>
 <li>
 Deep operational knowledge (processes, policies, capabilities, approaches)
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Accountability for stakeholders' experience and operational performance
 </li>
 <li>
 Ability to handle escalations, including at the executive level
 </li>
 <li>
 Being quickly adaptable to changing priorities (taking ownership, while remaining flexible and resilient)
 </li>
 <li>
 Demonstrated ability to engage at executive level for regular operational reviews
 </li>
 <li>
 Excellent proficiency in Microsoft Excel, PowerPoint
 
 
 </li>
 </ul>
 Why Cisco?
 
 
 At Cisco, we&rsquo;re revolutionizing how data and infrastructure connect and protect organizations in the AI era &ndash; and beyond. We&rsquo;ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
 
 
 Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you&rsquo;ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
 
 
 We are Cisco, and our power starts with you.
</div>

Operations Manager - Partner/Distribution

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