accountant

senior accountant

chief accountant

accounting assistant

accounts & admin executive

accounts associate operations associate

Al-Futtaim

<div><p><b>Job Requisition ID: </b>174818</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p><br>
<p></p>
<p><b>
Overview of the role:</b></p>
<p>
The Accounts Associate/ Operations Associate provides support to the Operations Team in providing management reports, Sales figures, Managing information relating to the staff in the store.</p><br>
<p></p>
<p><b>
What you will do: -</b></p>
<p>
Description of Accountability:</p><br>
<p></p>
<ul>
<li>MIS (Store/RO) - Ensure that accurate information is provided to the Senior Admin Assistant to ensure they can meet reporting deadlines.</li>
<li>Maintain data in the system to facilitate easy access to information when it is required.</li>
<li>Maintain and update information relating to staff in the store.</li>
<li>Liaise with the Regional Operations and HR Office.</li></ul><br>
<p></p>
<ul>
<li>Stock Control and Operations</li>
<li>Support the Admin Department Manager / Team in conducting routine stock accuracy checks.</li>
<li>Verify all bills from suppliers/contractors and get it approved by Store Manager and processed with Regional Office Accounts Team.</li>
<li> Follow-up with suppliers for outstanding invoices and settle any outstanding payments</li>
<li>Cash Office responsibilities including the following:</li>
<li>Daily reconciliation of store takings &amp; reports</li>
<li>Banking/Foreign Exchange</li>
<li>Store Petty Cash</li>
<li>Tallying of safe fund daily</li>
<li>Credit Card Reconciliation</li>
<li>Ensure accurate reports are provided to Admin Management to enable commercial decisions.</li>
<li>Help liaise and arrange the induction training for new staff on procedures &ndash;to plan &amp; schedule induction training for newly recruited staff on the Admin procedures in the store.</li></ul><br>
<p></p>
<ul>
<li>Ensuring that the accuracy of stock received from the warehouse is accounted in the system</li></ul><br>
<p></p>
<ul>
<li>Ensuring Periodic stock accuracy checks with commercial team&rsquo;s co coordination.</li></ul><br>
<p></p>
<ul>
<li>Daily stock related adjustments and booking the new stock receipts, store to store transfers and RTW&rsquo;s (Return To Warehouse) in the system.</li></ul><br>
<p></p>
<ul>
<li>Ordering of Stationary for the Store / Admin Team</li></ul><br>
<p></p>
<p><b>
Required Skills to be successful:</b></p>
<ul>
<li>Advance MS Office. SAP experience would be beneficial.</li>
<li>Strong/excellent attention to detail</li>
<li>Results-orientated</li>
<li>Excellent working knowledge of MS Office</li>
<li>A high level of customer focus and the ability to understand customers&rsquo; needs</li>
<li>Strong analytical and numerical skills with experience in producing trade reports and analysis</li>
<li>Ability to learn new technology quickly</li></ul><br>
<p></p>
<p><b>
What equips you for the role:</b></p>
<ul>
<li>High School degree (bachelor&rsquo;s degree preferred)</li>
<li>2-5 years of retail sales experience.</li>
<li>Analytical</li>
<li>Time Management</li>
<li>Communication</li>
<li>Teamwork</li></ul><p></p><p><b><br>
About Al-Futtaim Retail</b></p>
<p>Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.<br>
<br>
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;</p></div><p></p>

Accounts Associate/ Operations Associate

<div>
 <strong>
  Job Requisition ID:
 </strong>
 174818
 <br/>
 <br/>
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 <br/>
 <br/>
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 <br/>
 <br/>
 <strong>
  Overview of the role:
  <br/>
  <br/>
 </strong>
 The Accounts Associate/ Operations Associate provides support to the Operations Team in providing management reports, Sales figures, Managing information relating to the staff in the store.
 <br/>
 <br/>
 <strong>
  What you will do: -
  <br/>
  <br/>
 </strong>
 Description of Accountability:
 <br/>
 <br/>
 <ul>
  <li>
   MIS (Store/RO) - Ensure that accurate information is provided to the Senior Admin Assistant to ensure they can meet reporting deadlines.
  </li>
  <li>
   Maintain data in the system to facilitate easy access to information when it is required.
  </li>
  <li>
   Maintain and update information relating to staff in the store.
  </li>
  <li>
   Liaise with the Regional Operations and HR Office.
  </li>
  <li>
   Stock Control and Operations
  </li>
  <li>
   Support the Admin Department Manager / Team in conducting routine stock accuracy checks.
  </li>
  <li>
   Verify all bills from suppliers/contractors and get it approved by Store Manager and processed with Regional Office Accounts Team.
  </li>
  <li>
   Follow-up with suppliers for outstanding invoices and settle any outstanding payments
  </li>
  <li>
   Cash Office responsibilities including the following:
  </li>
  <li>
   Daily reconciliation of store takings &amp; reports
  </li>
  <li>
   Banking/Foreign Exchange
  </li>
  <li>
   Store Petty Cash
  </li>
  <li>
   Tallying of safe fund daily
  </li>
  <li>
   Credit Card Reconciliation
  </li>
  <li>
   Ensure accurate reports are provided to Admin Management to enable commercial decisions.
  </li>
  <li>
   Help liaise and arrange the induction training for new staff on procedures &ndash;to plan &amp; schedule induction training for newly recruited staff on the Admin procedures in the store.
  </li>
  <li>
   Ensuring that the accuracy of stock received from the warehouse is accounted in the system
  </li>
  <li>
   Ensuring Periodic stock accuracy checks with commercial team&rsquo;s co coordination.
  </li>
  <li>
   Daily stock related adjustments and booking the new stock receipts, store to store transfers and RTW&rsquo;s (Return To Warehouse) in the system.
  </li>
  <li>
   Ordering of Stationary for the Store / Admin Team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills to be successful:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Advance MS Office. SAP experience would be beneficial.
  </li>
  <li>
   Strong/excellent attention to detail
  </li>
  <li>
   Results-orientated
  </li>
  <li>
   Excellent working knowledge of MS Office
  </li>
  <li>
   A high level of customer focus and the ability to understand customers&rsquo; needs
  </li>
  <li>
   Strong analytical and numerical skills with experience in producing trade reports and analysis
  </li>
  <li>
   Ability to learn new technology quickly
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What equips you for the role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School degree (bachelor&rsquo;s degree preferred)
  </li>
  <li>
   2-5 years of retail sales experience.
  </li>
  <li>
   Analytical
  </li>
  <li>
   Time Management
  </li>
  <li>
   Communication
  </li>
  <li>
   Teamwork
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Al-Futtaim Retail
  <br/>
  <br/>
 </strong>
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 <br/>
 <br/>
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
</div>


Accounts Associate/ Operations Associate | Retail | M&S | Qatar

EssilorLuxottica Chalhoub

<p><b>Key accountabilities and responsibilities:</b></p><p>As a <b>Sales Associate</b> at <b>EssilorLuxottica Chalhoub</b> you will deliver exceptional sales results by assisting the customer in selecting products best suited to their lifestyle. You&rsquo;ll get to perform almost all store functions including opening and closing, merchandising and of course selling. As an <b>EssilorLuxottica Chalhoub</b> ambassador you will understand and bring to life the <b>EssilorLuxottica Chalhoub </b>Values.</p><p><b>JOB RESPONSIBILITIES:</b></p><p>The Sales Associate is responsible for Strengthening brand exposure in point of sale, consistently demonstrating benchmarked brand filter standards, improving brand knowledge and sales techniques, Establishing and maintaining customer relationships and achieving his/her individual targets and contributing to the achievement of the store targets. Demonstrate a positive attitude that sees problems as challenges to be faced and overcome Comply with all company policies and procedures, including loss prevention, security and safety are adhered to Be responsible to update product knowledge on an ongoing basis in coordination with the Department/ Boutique or Floor Manager. Monitor and report sales results. Control of client stock assortment. Focus on sales and profitability, maintain customer focus standards, set work pace and deliver on departmental/store goals. Be a participative, helpful Associate and a willing team player. Mentor new Sales Associate if required by leading with an example.</p><p><b>Are you?</b></p><ul><li>KPI focused.</li><li>Working a successful team by being highly commercial.</li><li>Committed to creating a positive and energetic culture.</li><li>Excited to push the boundaries and be creative.</li><li>Result Driven and Problem Solving.</li></ul><p><b>And have</b></p><ul><li>Minimum of 3 years optical retail experience.</li><li>Strong written and verbal communication skills in English .</li><li>Arabic Language is a plus.</li></ul><p>Job Type: Full-time</p><p>Job Types: Full-time, Permanent</p><p>Experience:</p><ul><li>Optical : 1 year (Required)</li></ul>

Retail Sales Associate

QNB Group

<div>
 <strong>
  About QNB
  <br/>
  <br/>
 </strong>
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 <br/>
 <br/>
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 <br/>
 <br/>
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 <br/>
 <br/>
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 <br/>
 <br/>
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 <br/>
 <br/>
 <strong>
  Job Purpose Summary
  <br/>
  <br/>
 </strong>
 The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group.
 <br/>
 <br/>
 <strong>
  Essential Duties &amp; Responsibilities By Dimensions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shareholder &amp; Financial:
  </li>
  <li>
   Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
  </li>
  <li>
   Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
  </li>
  <li>
   Implements KPI&rsquo;s and best practices for Senior Associate, Customer Services
  </li>
  <li>
   Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  </li>
  <li>
   Act within the limits of the powers delegated to the incumbent.
  </li>
  <li>
   Customer (Internal &amp; External):
  </li>
  <li>
   Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
  </li>
  <li>
   Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.
  </li>
  <li>
   Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
  </li>
  <li>
   To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
  </li>
  <li>
   Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  </li>
  <li>
   Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
  </li>
  <li>
   Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
  </li>
  <li>
   Internal (Processes, Products, Regulatory):
  </li>
  <li>
   Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
  </li>
  <li>
   Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
  </li>
  <li>
   Assist customers in filling out various forms and applications as requested such as opening an account; applying for a loan and an ATM, credit cards and checkbook; standing order instructions etc.
  </li>
  <li>
   Coordinate with tellers and branch operations staff on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
  </li>
  <li>
   Receive loan applications from customers and prepare the corresponding loan agreements, check dormant accounts, and approve customers&rsquo; signatures.
  </li>
  <li>
   Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
  </li>
  <li>
   Refer to Manager, Customer Services for any unresolved queries on transactions handled.
  </li>
  <li>
   Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
  </li>
  <li>
   Ensures compliance to internal service quality standards and compliance to audit requirements
  </li>
  <li>
   Learning &amp; Knowledge:
  </li>
  <li>
   Possess working knowledge of branch customer service to carry out duties and responsibilities.
  </li>
  <li>
   Identify related areas for professional development of self.
  </li>
  <li>
   Proactively identify areas for professional development of self and undertake development activities.
  </li>
  <li>
   Seek out opportunities to remain current with all developments in professional field.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education/Experience Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
   <br/>
   <br/>
  </li>
 </ul>
 Note: you will be required to attach the following:
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
  <li>
   Qatari ID
  </li>
  <li>
   Passport
  </li>
  <li>
   Educational Certificates - Degree
  </li>
  <li>
   Birth Certificate
  </li>
 </ul>
</div>


QNB3576 - Associate Customer Services (Qatarization)

<div>
 <strong>
  About QNB
  <br/>
  <br/>
 </strong>
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 <br/>
 <br/>
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 <br/>
 <br/>
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 <br/>
 <br/>
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 <br/>
 <br/>
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 <br/>
 <br/>
 <strong>
  Job Purpose Summary
  <br/>
  <br/>
 </strong>
 The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group.
 <br/>
 <br/>
 <strong>
  Essential Duties &amp; Responsibilities By Dimensions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shareholder &amp; Financial:
  </li>
  <li>
   Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
  </li>
  <li>
   Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
  </li>
  <li>
   Implements KPI&rsquo;s and best practices for Associate, Customer Services
  </li>
  <li>
   Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  </li>
  <li>
   Act within the limits of the powers delegated to the incumbent.
  </li>
  <li>
   Customer (Internal &amp; External):
  </li>
  <li>
   Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
  </li>
  <li>
   Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.
  </li>
  <li>
   Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
  </li>
  <li>
   To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
  </li>
  <li>
   Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn around time.
  </li>
  <li>
   Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
  </li>
  <li>
   Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
  </li>
  <li>
   Internal (Processes, Products, Regulatory):
  </li>
  <li>
   Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
  </li>
  <li>
   Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
  </li>
  <li>
   Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
  </li>
  <li>
   Coordinate with tellers and branch operations staff on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
  </li>
  <li>
   Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and approve customers&rsquo; signatures.
  </li>
  <li>
   Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
  </li>
  <li>
   Refer to Manager, Customer Services for any unresolved queries on transactions handled.
  </li>
  <li>
   Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
  </li>
  <li>
   Ensures compliance to internal service quality standards and compliance to audit requirements
  </li>
  <li>
   Learning &amp; Knowledge:
  </li>
  <li>
   Possess working knowledge of branch customer service to carry out duties and responsibilities.
  </li>
  <li>
   Identify related areas for professional development of self.
  </li>
  <li>
   Proactively identify areas for professional development of self and undertake development activities.
  </li>
  <li>
   Seek out opportunities to remain current with all developments in professional field.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education And Experience Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
  </li>
  <li>
   Minimum 2 years of experience required
   <br/>
   <br/>
  </li>
 </ul>
 Note: you will be required to attach the following:
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
  <li>
   Passport
  </li>
  <li>
   QID
  </li>
  <li>
   Education Certificate
  </li>
  <li>
   Birth Certificate
  </li>
 </ul>
</div>


QNB3573 - Senior Associate International Retail Country Liaison (Qatarization)

Rosewood Doha

<div>
 <strong>
  Job Summary
  <br/>
 </strong>
 The Front Desk Associate serves as the welcoming face of the hotel, ensuring a seamless and personalized experience for every guest. This includes managing the check-in and check-out process efficiently, processing payments accurately, and addressing guest inquiries with professionalism and warmth.
 <br/>
 <br/>
 <strong>
  Essential Duties and Responsibilities:
  <br/>
  <br/>
 </strong>
 &bull; Consistently offer professional, friendly, and engaging service.&bull; Greet, check in and settle guest accounts while ensuring all service standards are followed.&bull; Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float.&bull; Handle guest requests, questions, and concerns effectively and promptly.&bull; Promote a professional team environment.&bull; Follow department policies, procedures, and service standards.&bull; Performs any and all other tasks assigned by management.&bull; Always upholds the highest standard of internal and external customer service.&bull; Ensure all emails are actioned and completed as per request.&bull; Be a competent key person within the department, able to communicate and find answers in an efficient and professional way.&bull; Ensure clear, complete, and legible information is taken from the guest and is forwarded to the appropriate Associate/Department to satisfy the request and or to resolve the issue.&bull; Resolve guest issues within your capabilities, ensuring guest satisfaction.&bull; Communicate effectively with Guests, Hotel Associates, Managers and Directors.&bull; Daily completion of all record sheets, filled out correctly and filed accordingly.&bull; Note any outstanding issues and communicate with your senior Manager.&bull; Maintain the Rosewood hand over log for the next shift, noting any services that are pending to ensure follow up and completion.&bull; Maintain complete knowledge of using the Hotel equipment. (E.g. Computer, photocopier)&bull; Communication of all issues to HOD/Manager/Supervisor.&bull; Flexibility to cover shifts and responsibilities when required &ndash; (Night Shift, Day Shift)&bull; Promote hotel facilities effectively, including opening hours on all Food and Beverage outlets.&bull; Be knowledgeable of the surrounding area and thorough knowledge of the guest rooms, including view, amenities, features, types.&bull; Be inquisitive and share knowledge.&bull; Ensure you have an excellent knowledge of products and services available both internally and externally.&bull; Ensure all special request information is logged into the guests Opera profile.&bull; Strive to achieve any upselling targets and assist all other departments.&bull; Maintain healthy inter-departmental relationship.&bull; Carry out, within your capability, all reasonable requests by the Senior management.&bull; Be able to work without supervision and lead by example at all times.&bull; Ensure that brand standards are adhered to at all times, to ensure successful brand standard audit score.&bull; Collect preferences daily and enter in the guest profiles.&bull; Ask questions and share answers to all associates continuously.
</div>


Front Desk Associate

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Food &amp; Beverage - Services
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><b>Job Summary</b></div><div></div><div><br>
Assist the Management team in ensuring that the restaurant is managed efficiently according to the established concept statement, providing warm and genuine service delivered with passion and dedication, exceeding our guests&rsquo; expectations at all times. Ensuring the smooth running of the department, managing their assigned section during their shifts with waiters. Lead their section team, ensuring every associate performs up to expectations and job requirements. The goal is to maintain efficiency during service through</div><div>
planning, preparation, adapting to the needs of the moment and through excellence of knowledge. We aim to achieve these goals through; thorough training, strong associate support, teamwork, and feedback.</div><div></div><div><b><br>
Essential Duties and Responsibilities</b></div><div></div><div><br>
Guest satisfaction</div><div></div><ul><li><br>
Ensures to deliver the brand promise and always provide exceptional guest service.</li></ul><div></div><ul><li><br>
Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels &amp; Resorts.</li></ul><div></div><ul><li><br>
Ensures that all guest and associate customer complaints are resolved in a quick and efficient manner.</li></ul><div></div><ul><li><br>
Maintains positive guest and associate interactions with good working relationships.</li></ul><div></div><div><b><br>
Operations</b></div><div></div><ul><li><br>
Ensure that all associates have a complete understanding of and adhere to associate rules and regulations.</li></ul><div></div><ul><li><br>
Ensure high standards of personal presentation and grooming.</li></ul><div></div><ul><li><br>
Respond to changes in the food and beverage function as dictated by the industry, company, and hotel.</li></ul><div></div><ul><li><br>
To have a full knowledge of the menu, preparation methods, presentations, items characteristics and prices.</li></ul><div></div><ul><li><br>
Ensure that you know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests.</li></ul><div></div><ul><li><br>
Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests.</li></ul><div></div><ul><li><br>
To have a full working knowledge of the restaurant floor plans and layout of all F&amp;B offers.</li></ul><div></div><ul><li><br>
To have a full working knowledge Micros, Open Table &amp; all other systems as required.</li></ul><div></div><ul><li><br>
Establish rapport with guests in a professional manner.</li></ul><div></div><ul><li><br>
Work towards a high level of guest recognition and build a full working knowledge of guest preferences.</li></ul><div></div><ul><li><br>
Ensure discretion and confidentiality with SAGs guests and ensure all information is given to the management for the reservation in-house database.</li></ul><div></div><ul><li><br>
Ensure all associates are always following the Order of Service and Standard Operating Procedures.</li></ul><div></div><ul><li><br>
Mentor associates as requested by management, following all correct training procedures and standards.</li></ul><div></div><ul><li><br>
Monitor associate development on the floor identifying training needs and any areas of concern.</li></ul><div></div><ul><li><br>
Assist in the cutlery and crockery stock takes.</li></ul><div></div><ul><li><br>
Ensure any ordering requirements are communicated accordingly.</li></ul><div></div><ul><li><br>
Assist management in any other BOH activities as required.</li></ul><div></div><ul><li><br>
Report for duty on time and prepared for your shift. Adhere to agreed break times.</li></ul><div></div><ul><li><br>
Ensure the correct opening and closing procedures are followed by all associates.</li></ul><div></div><ul><li><br>
Read all relevant emails ensuring all necessary information is communicated to all associates accordingly.</li></ul><div></div><ul><li><br>
Ensure that all stations are equipped with sufficient clean, polished cutlery / plates and other service wear for each meal period. Ensure all tables are laid in accordance with the SOP.</li></ul><div></div><ul><li><br>
Engage with and contribute to service briefings.</li></ul><div></div><ul><li><br>
Take instructions from your manager, anticipate their requirements.</li></ul><div></div><ul><li><br>
Control and manage your section in the restaurant whilst adhering to the Brand Standards Check list (a combination of LQA, Forbes and Rosewood Hotels &amp; Reports Global Standards).</li></ul><div></div><ul><li><br>
Take and process orders, serve and clear food, relay tables, troubleshoot where necessary.</li></ul><div></div><ul><li><br>
Respond to any menu / drinks queries with knowledgeable, informative, and engaging answers.</li></ul><div></div><ul><li><br>
Ensure that individual Mise en Place for each order is known and placed on the table.</li></ul><div></div><ul><li><br>
Understand guests to be prioritized &ndash; SAGs, unhappy guests &amp; regulars.</li></ul><div></div><ul><li><br>
Oversee and direct the waiters in your station at all times, provide guidance and support.</li></ul><div></div><ul><li><br>
Communicate guest preferences to reception team in order to build guest profiles.</li></ul><div></div><ul><li><br>
React promptly and deal with any issues, complaints, breakages &amp; spillages.</li></ul><div></div><ul><li><br>
Communicate any issues to management promptly.</li></ul><div></div><ul><li><br>
Ensure a high level of cleanliness is maintained throughout the restaurant.</li></ul><div></div><ul><li><br>
Provide accurate discount and void reconciliations, following correct cashing up procedure.</li></ul><div></div><ul><li><br>
Ensure that all checklists are completed correctly and honestly.</li></ul><div></div><ul><li><br>
Respond to changes in the F&amp;B function as dictated by the industry, company, and hotel.</li></ul><div></div><ul><li><br>
Grow and improve skills and abilities through the appropriate training, assessment, and performance.</li></ul><div></div><ul><li><br>
Present the bill and take payments.</li></ul><div></div><ul><li><br>
Handle all operating equipment carefully avoiding abuse and minimizing breakage.</li></ul><br>
<div></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</p></div></div></div></div></div></div>

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