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action crew / customer service representative Jobs in Kuwait City

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customer care agent-arab only

action crew customer service representative

United Real Estate Company (URC)

<div>
 
 
 Job Description
 
 
 
 To direct and coordinate the facility management and operations of the assigned properties to ensure that corporate financial and business objectives are being achieved. To maintain the physical condition of the asset s and to ensure compliance with legal requirements and URC policies/procedures
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 Property and Contractor Management:
 
 
 
 
 
 <ul>
 <li>
 Prepares Yearly &amp; Monthly reports, Budgets, Facility Management Proposals, and Price Comparison on bids &amp; Contract Drafts.
 </li>
 <li>
 Manages pest control services, valet parking, shuttle bus rental, medical waste, landscape services, Operations &amp; Maintenance (O &amp; M) services, cleaning, cashier, and security services for all facilities and report any dips in their performance and services.
 </li>
 <li>
 Manages and inspects buildings &amp; facilities&rsquo; safety, security, and emergency services and enforces facility safety and operational procedures.
 </li>
 <li>
 Prepares the Facilities procedures manual as well as tenant manual.
 </li>
 <li>
 Participates in planning with management to determine their expectations or needs.
 </li>
 <li>
 Prepares formal monthly reports to the management covering for example, financial progress and program issues.
 </li>
 <li>
 Schedules regular progress and review meetings.
 </li>
 <li>
 Takes immediate action on emergencies to reduce material losses and human fatalities.
 </li>
 <li>
 Manages and creates Service requests/work order.
 </li>
 <li>
 Monitors and develops work schedule for facility services staff.
 </li>
 <li>
 Defines key performance indicators and agrees with the service providers.
 </li>
 <li>
 Reviews performance of service providers assesses it monthly and reports on the same.
 </li>
 <li>
 Reviews all service reports forwarded by the facility supervisors and acts accordingly.
 </li>
 <li>
 Reviews weekly reports and organizes work accordingly.
 </li>
 <li>
 Ensures proper maintenance of buildings or facilities on a daily, weekly and monthly basis.
 </li>
 <li>
 Surveys and identifies losses or damage to facilities after convention or event.
 </li>
 <li>
 Updates Facility maintenance plan, checklist and ensures adherence to the same.
 </li>
 <li>
 Inspects properties before the commencement of defects liability period and taking handover from the Projects Development.
 </li>
 <li>
 Notifies defects / snags during the defect&rsquo;s liability period to the concerned Contractor / Service Provider for resolution.
 </li>
 <li>
 Monitors the status of defects notified to Contractor / Service Provider on a weekly basis.
 </li>
 <li>
 Discusses the status of defects pending resolution with the Projects team.
 </li>
 <li>
 Initiates appropriate action on defaulting Contractor / Service Provider in accordance with the terms and conditions of the contract.
 </li>
 <li>
 Prepares and submits Handover Status Reports at the end of defects liability period to the Projects recommending for release of final payment or necessary deductions as applicable, considering the status of defects notified to the Contractors for rectification.
 </li>
 </ul>
 
 
 
 
 
 Contract Administration:
 
 
 
 
 
 <ul>
 <li>
 Prepares prequalification documents, issue, evaluate and make a recommendation to the management on the maintenance contractors.
 </li>
 <li>
 Prepares the project Terms of Reference/Tenders, including contract documents, specifications, and drawings, where applicable, for the Client/Management to invite bids from the pre-qualified maintenance contractors.
 </li>
 <li>
 Responds to queries, resolves issues, prepares the scoring system, and carries out the scoring and evaluation of submittals.
 </li>
 <li>
 Analyzes submitted tenders in terms of their technical, financial, and contractual packages and makes recommendations to the management.
 </li>
 <li>
 Prepares and reviews contract agreements for facility management services (English).
 </li>
 </ul>
 
 
 
 
 
 Budgeting, Payments &amp; Cost Control:
 
 
 
 
 
 <ul>
 <li>
 Prepares annual budgets for all the facilities.
 </li>
 <li>
 Follows up with finance for budget confirmation of purchase orders, forwards the scanned copies via email to service providers and implements the procurement of material or services as applicable.
 </li>
 <li>
 Processes payments (with deduction of absence for manpower related services) for pest control services, valet parking, shuttle bus rental, medical waste, landscape services, O &amp; M services, cleaning, cashier, and security services for all facilities.
 </li>
 <li>
 Manages petty cash.
 </li>
 <li>
 Prepares the tenant utility consumption charges.
 </li>
 <li>
 Collects invoices from MEW for water and electricity consumptions for all facilities and process the payments.
 </li>
 <li>
 Reviews spreadsheets of material usage monthly submitted by the respective facility supervisors inclusive of physical audit at the stores (if applicable) for all facilities.
 </li>
 <li>
 Manages procurement, spare parts, and inventory.
 </li>
 <li>
 Assures quality and ensures enough stock of consumables, spare parts, tools, and cleaning material available at the store.
 </li>
 </ul>
 
 
 
 
 
 Customer Relations:
 
 
 
 
 
 <ul>
 <li>
 Ensures facilities are continuously supervised and safely maintained.
 </li>
 <li>
 Resolves complaints / requests raised by the tenants in a timely manner.
 </li>
 <li>
 Coordinates with Projects Development team for the purpose of fit outs.
 </li>
 <li>
 Hands over and takes over leased areas
 </li>
 <li>
 Sets up meetings with the tenants periodically to understand issues / concerns if any.
 </li>
 <li>
 Ensures that defects raised during the defect&rsquo;s liability period are resolved promptly by the respective Contractors / Vendors.
 </li>
 <li>
 Ensures that customer complaints / queries are properly recorded, handled, and serviced.
 </li>
 <li>
 Routes queries raised by prospective customers to the Leasing or Sales team for taking forward.
 </li>
 <li>
 Obtains customer satisfaction feedback on the various property management services like Security, Housekeeping etc.
 </li>
 <li>
 Responds to all emails and queries from tenants of all facilities inclusive of provision of as built drawings for respective floors
 </li>
 <li>
 Issues parking cards and keys via official letter to tenants.
 </li>
 <li>
 Reviews design layouts submitted by the tenants of all facilities during the fit out works and gives them approval if it is complying with ours as well as KFSD&rsquo;s rules and regulations.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Mechanical Engineering.
 </li>
 <li>
 Certification in facilities management or related discipline is an added advantage.
 </li>
 <li>
 Strong English language skills (written and spoken). Arabic is preferred
 </li>
 <li>
 8 &ndash; 10 years of experiance
 </li>
 <li>
 Previous experience in HVAC systems and Facility Management with at least 8 years in a managerial role
 </li>
 </ul>
 
 
 
 
 
 Job Summary
 
 
 <ul>
 <li>
 Job Title AVP - Facility Management
 </li>
 <li>
 Location Kuwait
 </li>
 <li>
 Function Property Management &amp; Leasing
 </li>
 <li>
 Qualification Bachelors
 </li>
 <li>
 Date Posted 13-04-2026
 </li>
 </ul>
 
 Apply Now
 
</div>

AVP - Facility Management

Google

<div><h3 class="jobSectionHeader">Minimum qualifications:</h3><ul>
<li>Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.</li>
<li>7 years of experience in critical facility operation management.</li>
<li>Ability to communicate in English fluently to support stakeholder relationships.</li></ul> 
<h3 class="jobSectionHeader">
Preferred qualifications:</h3><ul>
<li>Experience working in data center environments, including building and operating infrastructure.</li>
<li>Experience with initiating and executing initiatives in a global environment.</li>
<li>Experience with operations and people management.</li>
<li>Ability to forecast resource requirements in a data-motivated method.</li>
<li>Ability to perform operational assessment and risk analysis of third-party sites.</li>
<li>Excellent problem-solving skills.</li>
</ul><div><h2 class="jobSectionHeader">About the job</h2>
At Google, we aim to foster Googley work environments that are collaborative, friendly and fun. The Facilities Management team brings our spaces to life as you oversee the daily operations of our offices. While roles with similar names at other companies can be far more mundane, you're a creative, organized customer service specialist, who takes pride in seeing things run smoothly and efficiently. You go out of your way to make sure that clients are not only satisfied, but singing Google's praises. You're comfortable in a fast-paced environment with the highest standards of excellence. You aren't afraid to have fun with your job, and bring an enthusiasm, dedication and a collaborative spirit to build and maintain office spaces that facilitate some of the world's most cutting edge innovation.
 
 
Third-Party Data Center Operations team provides technical due diligence for site selection, sustains and improves the quality of vendor operated data centers, and mitigates and resolves conflict for critical work risk.
 
 
In this role, you will focus on reliable operation of the mechanical and electrical infrastructure of data centers, working with the vendor operator for success. You will be involved in co-location operations for electrical, cooling, and IT infrastructure. You will partner with the Google Data Center Engineering team, Hardware Operations, Network Infrastructure, and third-party data center vendors and operators with a focus on operability, maintainability, and reliability. You will represent the operations organization, and ensure operability, maintainability, and reliability are critical criteria for Google assets.The AI and Infrastructure team is redefining what&rsquo;s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide. 
 
We're behind Google's groundbreaking innovations, empowering the development of AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.</div><div><h2 class="jobSectionHeader">
Responsibilities</h2><ul>
<li>Own third-party data centers operation within an area/region with full accountability for this area.</li>
<li>Support site selection process through operational and technical knowledge.</li>
<li>Perform operational assessment and risk analysis of third-party data centers sites.</li>
<li>Keep main stakeholders informed about current work and discuss decisions and directions with them.</li>
<li>Contribute to focus area strategy and setting strategy for smaller local groups.</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

Technical Operations Manager, Third Party Data Center (English)

Hudson Manpower

<div>We are hiring experienced Bartender for a reputed restaurant group in Qatar &amp; Kuwait.<h4 class="jobSectionHeader">
Key Responsibilities</h4><ul><li>
Prepare and serve mocktails, cocktails, juices, soft beverages, and other drinks as per company standards</li><li>
Maintain cleanliness and organization of the bar area</li><li>
Ensure proper beverage presentation and service quality</li><li>
Interact with guests professionally and provide excellent customer service</li><li>
Monitor bar inventory and assist in stock control</li><li>
Ensure all bar equipment and tools are properly maintained</li><li>
Follow recipes, portion standards, and company SOPs</li><li>
Handle customer requests and resolve service issues professionally</li><li>
Maintain hygiene, safety, and sanitation standards</li><li>
Coordinate with restaurant service staff and management for smooth operations</li></ul>
 Benefits:
✔ Attractive Salary
✔ Accommodation &amp; Transportation Provided 
<ul><li>
Minimum 2&ndash;5 years of experience as a Bartender in restaurants, hotels, lounges, or bars</li><li>
Good knowledge of beverage preparation and bar operations</li><li>
Experience in preparing cocktails and mocktails preferred</li><li>
Strong communication and customer service skills</li><li>
Ability to work in a fast-paced environment</li><li>
Basic English communication skills</li><li>
Gulf experience preferred</li></ul></div>

Bartender - Qatar & Kuwait

United Imaging Healthcare

<div>
 
 
 Job Responsibilities:
 
 
 
 1) Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
 
 
 2) Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
 
 
 3) Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
 
 
 4) Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met;
 
 
 5) Other tasks assigned by supervisors.
 
 
 
 
 
 
 Qualification Requirements:
 
 
 
 1) Technical associate&rsquo;s degree or above;
 
 
 2) Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;
 
 
 3) Have the ability to find and troubleshoot faults in the field;
 
 
 4) Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
 
 
 5) A flexible approach to work, travel and unsociable hours;
 
 
 6) Valid driving license and good driving record.
 
 
 
 
 
 
 
 
 Key Competences:
 
 
 
 1) System installation
 
 
 2) System configuration and debugging
 
 
 3) Troubleshooting
 
 
 4) Replacement of spare parts
 
 
 5) On-site training
 
</div>

Customer Service Engineer - Kuwait

Zain

<div>About the Role 
Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
Your responsibilities will include but not be limited to:<ul><li>
Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.</li><li>
Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.</li><li>
Providing product and service information to customers.</li><li>
Promote Zain's products and services by understanding customer needs and interests and providing them with the right offers that match those.</li><li>
Troubleshoot service equipment issues.</li><li>
Adhere to, and fulfill, individual and team performance metrics.</li></ul>
What We Need From You 
To be considered for the position, you will need to meet with all of the below requirements:<ul><li>
High School / 1 Year Diploma &amp;amp; Above.</li><li>
0-3 years' experience in a related field.</li></ul>
Skills:<ul><li>
Excellent Communication Skills (Speaking and Listening).</li><li>
Excellent Problem-Solving Skills.</li><li>
High Drive for Achievement.</li><li>
Strong Knowledge of MS Office.</li><li>
Preferably Bilingual.</li></ul><ul><li>
Ability to work under pressure.</li></ul></div>

Contact Center Agent

Career Land Center

<div><div>Career Land Center is recruiting on behalf of a prestigious 5-star hotel in Kuwait for the position of:
Assistant Manager &ndash; Event Operations
If you are passionate about delivering exceptional guest experiences and have a strong background in event and hospitality operations, this could be the perfect next step in your career.
<div>Key Responsibilities:
 
<ul><li>Support the planning and execution of conferences, weddings, corporate events, and special functions
</li><li>Coordinate with internal departments to ensure seamless event delivery
</li><li>Maintain the highest standards of guest satisfaction and service excellence
</li><li>Supervise event operations teams and ensure smooth day-to-day activities
</li><li>Assist in managing budgets, schedules, and operational requirements
</li></ul></div>Requirements:
 
✔ Bachelor's degree in Hospitality Management, Business Administration, or a related field
 
✔ Minimum 3 years of experience in event operations within a hotel or hospitality environment
 
✔ Strong leadership, communication, and organizational skills
 
✔ Ability to work in a fast-paced, customer-focused environment
 
✔ Fluent English; additional languages are an advantage
Benefits:
 
✅ Competitive salary package
 
✅ Accommodation or housing allowance
 
✅ Transportation allowance
 
✅ Medical insurance
 
✅ Annual flight ticket
 
✅ Paid annual leave
 
✅ Career growth opportunities within a leading luxury hospitality group
Join a world-class hospitality team and contribute to creating memorable experiences for guests from around the globe.</div></div>

Assistant Manager Event Operations

<div>About the Role 
The Enterprise Products and Services Analyst/Professional is responsible for supporting the Department Manager in driving product innovation for product and service offerings within the B2B Enterprise unit. 
Responsibilities:<ul><li>
Analyze and identify target segments and support the Enterprise Products and Services Team Leader in all matters related to product positioning, pricing, packaging and support the development of the B2B enterprise strategy in line with the organization's long-term vision</li><li>
Coordinate with relevant stakeholders including internal and external departments (Technical, Business Intelligence, Legal, Sales etc.) to help ensure successful and timely product launches</li><li>
Conduct post launch analysis to verify the profitability of launched product and services, identify threats and opportunities, and provide recommendations accordingly</li><li>
Benchmark international markets with regards to B2B products, services and customer requirements, derive learnings for Zain and report to management to support the generation of initiative ideas</li><li>
Analyze industry mega trends to take advantage of opportunities and to bridge the gaps and monitor competitors' actions and prepare/suggest a set of reactive plans for retaliation</li><li>
Support the development and documentation of product architectural designs, concept papers, and lend support to product production throughout the pipeline (marcom, technical, sales agent trainings, etc.)</li><li>
Support in the development of technical feasibility assessments and write high level technical requirements in coordination with technical, sales and legal teams</li><li>
Record and report revenue streams generated by the Enterprise B2B base in comparison with monthly budgets through regular performance reports based on established KPIs</li><li>
Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately</li><li>
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait</li><li>
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities</li></ul>
What We Need From You<ul><li> 
Proven ability to build enduring professional relationships leading to outstanding performance</li><li>
Ability to inspire and motivate stakeholders towards a common goal</li><li>
Familiarity with business theory and methodology, especially customer value proposition, product (lifecycle) management, pricing and communication / channel management</li><li>
Ability to adapt to new digital technologies and trends remaining at the forefront of innovation</li><li>
Advanced Microsoft Office toolkit (Excel, pptx)</li><li>
Excellent written and verbal communication skills</li><li>
Excellent negotiation skills to express ideas and align stakeholders</li><li>
Solid understanding of the telecommunications industry including the latest technological trends</li><li>
Strong problem-solving skills and ability to identify and frame key issues</li><li>
Ability to identify, assess and manage risks</li><li>
Strong organization and project management skills</li></ul>
Education Level/Major:
Bachelor's Degree required in Business, marketing or a related field
Years of Experience: 2-4 years</div>

Enterprise Products and Services

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