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associate customer service specialist Jobs in Egypt

associate customer service specialist

customer service consultant Jobs in Egypt

customer service consultant

customer success specialist Jobs in Egypt

customer success specialist

customer support specialist Jobs in Egypt

customer support specialist

advice guidance specialist

AstraZeneca

<div>Job Title: Advice &amp; Guidance (French Speaker)
About Role:
Working within the guidelines from a more senior Business Partner and with readily available higher-level support Is likely to be studying for HR professional qualifications and join our HR Services Team as an Advice &amp; Guidance Specialist, where you will play a pivotal role in delivering trusted HR advisory services. You will address low to medium complexity HR queries and issues through our HR case management system, Service Now, while navigating various global and local HR policies and processes. This is a 6-month fixed-term contract, offering you the opportunity to make a meaningful impact within our organization take on several project roles. Will not be a Team Manager but may assist in the development of others, especially new starters. Typically, local rather than Regional or Global remit.<div>
Accountabilities: 
<ul><li>Provide guidance and coaching to managers and HR colleagues on all HR policies, processes, and programs.</li><li>Collaborate with HRBPs to support business leaders and line managers, tailoring HR support to local requirements and business priorities.</li><li>Proactively engage with managers, offering advice and guidance on employee-related issues.</li><li>Respond to employee queries within the assigned timeframe using the HR case management system.</li><li>Work collaboratively with colleagues in Global and Regional HR Centers to enhance the employee experience.</li><li>Manage third-party and benefits provider activities, ensuring compliance with company practices and policies.</li><li>Assist in annual people processes and understand business priorities to tailor HR support accordingly.</li><li>Act as a key point-of-contact for professional advice and support on various HR activities and programs.</li><li>Develop business process flows and knowledge databases to ensure business continuity.</li><li>Ensure HR policies and processes are updated on the internal portal &ldquo;ASK AZ,&rdquo; recommending enhancements as needed.</li><li>Maintain professional relationships with stakeholders to deliver the right level of service.</li><li>Provide ad-hoc and periodic reports and analysis to HR stakeholders and business.</li><li>Use the HR knowledge base to ensure effective process execution and customer guidance.</li><li>Identify opportunities for process improvement and collaborate with relevant stakeholders for implementation.</li><li>Manage local onboarding invites and scheduling onboarding sessions in Egypt MC.</li><li>Oversee monthly payroll activities, ensuring timely updates and communication.</li></ul></div>
Essential Skills/Experience<ul><li>Bachelor of Business Administration</li><li>Experience: 0-1 Years of Experience in HR.</li><li>Languages: Fluent in English, French is a Must</li></ul> 
Desirable Skills/Experience<ul><li>Workday experience.</li></ul>
At AstraZeneca, we are committed to transforming lives through our innovative science. Our team is dedicated to supporting the delivery of life-changing medicines by enabling the business to operate efficiently. We foster a culture of inclusivity and innovation, encouraging collaboration across our global enterprise. By embracing development opportunities, you can take on greater responsibilities on a global scale, contributing to our mission of making a difference for patients worldwide.
Ready to make an impact? Apply now to join our dynamic team!</div>

Advice & Guidance Specialist

<div>Job Title: Senior Advice &amp; Guidance Specialist
Introduction to role
Join our HR Services Team as a Sr. Advice &amp; Guidance Specialist, where you'll play a pivotal role in providing trusted HR advisory services. You'll resolve HR queries and issues of low to medium complexity using our HR case management system, Service Now, while navigating various global and local HR policies and processes. Your expertise will help shape the employee experience and support our mission to deliver life-changing medicines.
Accountabilities
As a Sr. Advice &amp; Guidance Specialist, you will:<ul><li>Provide guidance and coaching to managers and HR colleagues on all HR policies, processes, and programs.</li><li>Collaborate with HRBPs to support business leaders and line managers, tailoring HR support to local requirements and business priorities.</li><li>Respond to employees&rsquo; queries within the assigned timeframe through the HR case management system.</li><li>Drive the yearly plan of promoting the HR Operating Model, coaching employees to use the right channels.</li><li>Work collaboratively with colleagues in Global and Regional HR Centers to improve the employee experience.</li><li>Handle various Workday business processes for the assigned account, such as hiring, job changes, and compensation changes.</li><li>Manage activities related to 3rd parties and benefits providers, ensuring compliance with company practices and policies.</li><li>Deliver general HR support and act as a key point-of-contact for professional advice on HR activities and programs.</li><li>Develop and maintain professional relationships with stakeholders to ensure high service levels.</li><li>Provide ad-hoc and periodic reports and analysis to HR stakeholders and businesses.</li><li>Manage talent acquisition administration activities, including scheduling interviews and managing candidate communications.</li><li>Ensure payroll accuracy and respond to payroll-related queries.</li></ul>
Essential Skills/Experience<ul><li>Bachelor's degree in business or related field</li></ul>
- 3 - 5 years of experience within HR operations<ul><li>Keen attention to detail and focus on data accuracy</li><li>Understanding of common service center enabling technologies &ndash; e.g. case management</li><li>Able to communicate fluently in English</li><li>Demonstrated ability to manage competing tasks efficiently and prioritize workload within a matrixed team environment</li><li>Experience in Microsoft applications</li><li>Highly developed communications, organization and interpersonal skills</li><li>Proven ability to work with confidential data</li><li>Experience of delivering against Service Level agreements, including working with third party providers to meet work deadlines</li><li>Ability to think analytically and effectively problem solve using creative solutions</li></ul>
Desirable Skills/Experience<ul><li>Workday system knowledge would be an asset</li><li>French Language is a huge plus</li><li>HR degree or equivalent</li><li>Knowledge of the pharmaceutical industry</li><li>Experience within Multinational companies</li></ul> 
At AstraZeneca, we are committed to making a difference in the lives of patients worldwide. Our team is dedicated to enabling transformative science and ensuring the business runs effectively. We embrace innovation, process simplification, and data-driven solutions to drive change. Our diverse, multi-cultural team thrives on collaboration, inclusivity, and a shared passion for impacting society positively. Here, you will find opportunities for growth, development, and making a meaningful contribution.
Ready to make an impact? Apply now to join our dynamic team at AstraZeneca!</div>

Senior Advice & Guidance Specialist

Solution Leaders Fayez Engineering

<div>
 
 
 Lead Piping Engineer
 
 
 
 
 
 
 
 Work Location: Cairo, Egypt.
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ol>
 <li>
 FUNCTIONALRESPONSIBILITIES
 </li>
 </ol>
 
 
 
 <ul>
 <li>
 Coordinates with senior discipline piping engineers, designers and Cad Operators to ensure correct implementation of the project design and coordinates the work of project team to meet the project expectations.
 </li>
 <li>
 Prepares and reviews piping engineering studies, design drawings, calculations and documents, and material and equipment specifications.
 </li>
 <li>
 Resolves specialty related piping engineering issues by applying accepted principles, codes, and standards.
 </li>
 <li>
 Analyzes problems and determines critical factors for investigation.
 </li>
 <li>
 Participates in the development of new mechanical engineering methods.
 </li>
 <li>
 Provides expert advice on design processes or construction methods.
 </li>
 <li>
 Approves significant changes in specifications and plans, work techniques and materials.
 </li>
 <li>
 Prepares progress reports and monitoring project controls.
 </li>
 <li>
 Determines and schedules work priorities.
 </li>
 <li>
 Recommends changes in plans and specifies estimated costs.
 </li>
 <li>
 Prepares piping engineering proposals estimates.
 </li>
 <li>
 Ensures quality plans are implemented.
 </li>
 <li>
 Promotes safety culture.
 </li>
 </ul>
 
 
 
 
 AUTHORITY/LEADERSHIP RESPONSIBILITIES
 
 
 
 
 <ul>
 <li>
 Provides technical guidance to co-workers and project teams.
 </li>
 <li>
 Proposes staffing solutions and training and development opportunities.
 </li>
 <li>
 Provides input into performance evaluations and makes recommendations on staffing activities.
 </li>
 <li>
 Accountable for unit deliverables.
 </li>
 <li>
 Approves timesheets.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 BS in Engineering and registered as a professional engineer with significant experience of minimum of 15 years.
 </li>
 <li>
 Has experience in the oil/gas, hydrocarbon, refinery, offshore, or infrastructure industries and is recognized as specialist in piping engineering field on large to mega projects.
 </li>
 <li>
 Must have thorough knowledge of engineering practices and economic principles, calculation methods, design details, international codes and standards, procedures, and specifications.
 </li>
 <li>
 Excellent communication skills.
 </li>
 </ul>
 
 
</div>

Lead Piping Engineer

MISR TECHNOLOGY SERVICES

<div>Helpdesk Specialist provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Responsibilities<ul><li>
Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.</li><li>
Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.</li><li>
Determine the best solution based on the issue and details provided by end users</li><li>
Walk the customer through the problem-solving process</li><li>
Direct unresolved issues to the next level of support personnel</li><li>
Provide accurate information on IT products or services</li><li>
Record events and problems and their resolution in logs</li><li>
Follow-up and update end user&rsquo;s status and information</li><li>
Pass on any feedback or suggestions by customers to the appropriate internal team</li><li>
Identify and suggest possible improvements in procedures</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software</li><li>
Perform timely workstation hardware and software upgrades as required</li><li>
Diagnosing and solving hardware/software faults</li><li>
Managing and troubleshooting any end-user equipment printers, scanners and VC</li><li>
Responsible to track assets and document the details</li><li>
Follows and implements the company&rsquo;s data security rules</li></ul>
Requirements and Qualifications
<ul><li>BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience</li><li>
Years of experience at least 3 years</li><li>
Above average knowledge of networking protocols, especially TCP/IP.</li><li>
Proven experience as a help desk specialist or other customer support role</li><li>
Tech savvy with working knowledge of office automation products, databases and remote control</li><li>
Good understanding of computer systems, mobile devices and other tech products</li><li>
Good knowledge of Microsoft Excel, Word and PowerPoint</li><li>
Ability to diagnose and resolve basic technical issues</li><li>
Proficiency in English</li><li>
Having a good knowledge of</li><li>
CompTIA A+</li><li>
ITIL Foundation.</li><li>
Microsoft Certified Solutions Associate on Windows 10.</li><li>
Excellent communication skills at all levels in the company</li><li>
Managing Priorities</li><li>
End user-oriented and cool-tempered</li></ul>
ujHFzMo90b</div>

IT Helpdesk Specialist - Damietta

Citi

<div>
 The Lead Counsel is an intermediate level position responsible for providing legal counsel and support to aligned countries/geographies of responsibility. The overall objective of this role is to provide legal support, advice, and guidance across a broad range of practice areas, with respect to the local laws and regulations of Egypt.
 
 
 This role is responsible for providing guidance, support, and legal advice on Citi's businesses and functions in Egypt. This role requires thorough understanding of the business needs and expectations, combined with a solid conceptual / practical grounding in the laws and regulations of the geographies in which we operate. Provides input into strategic decisions, exercising sound legal judgement to develop proactive, risk-appropriate, and commercially practical business-oriented solutions.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 In coordination with the Country Counsel team, provides legal advice and support to Country Business Management on legal, control function and regulatory matters associated with Citi&rsquo;s business activities and legal entities in the countries covered; ensures that Citi is appropriately addressing legal, regulatory, franchise and reputational risks in these countries
 </li>
 <li>
 Manages day-to-day legal activities as a subject matter expert in area of responsibility and provide senior advisory services to business partners
 </li>
 <li>
 Supports strategic initiatives of the businesses and functions in Egypt with guidance and interpretations of relevant laws, rules, regulations, and industry practices, and advising business management on legal matters impacting the business
 </li>
 <li>
 Coordinates provision of internal and external legal support to Citi&rsquo;s local businesses in Egypt, working closely with the relevant Regional Product Counsel (or his or her designee) to ensure that Citi&rsquo;s legal needs are met in a cost-effective manner
 </li>
 <li>
 Develops a broad understanding of Citi&rsquo;s businesses in the Egypt and of the major legal and regulatory risks facing those businesses
 </li>
 <li>
 Collaborates across internal lines of business, control/support functions and/or external counsel to achieve coordinated and efficient outcomes on matters of common interest, coordinates closely with Legal team members, as appropriate
 </li>
 <li>
 Partners with Citi Country Officers and country management to support Citi&rsquo;s maintaining of good relations with local regulators and all other local regulatory bodies that are relevant to Citi business activities
 </li>
 <li>
 Supports efforts to ensure key legal and regulatory developments that may impact or otherwise be relevant to Citi&rsquo;s businesses in the country, including those involving other financial institutions, are appropriately monitored and that country management is apprised of significant developments
 </li>
 <li>
 Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
 </li>
 <li>
 Manages litigation in coordination with Country General Counsel Group Manager.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 5-8 years of relevant industry experience, preferably in financial services
 </li>
 <li>
 Excellent leadership, interpersonal, organizational and relationship management skills
 </li>
 <li>
 Excellent command of Arabic and English
 </li>
 <li>
 Proven ability to manage multiple assignments simultaneously in a demanding, fast-paced environment
 </li>
 <li>
 Comprehensive knowledge of international, multi-jurisdictional laws and practices while staying abreast of regulatory and legal environment, internal policies and industry trends that impact the business
 </li>
 <li>
 Effective communication and negotiation skills and ability to maintain trusted relationships
 </li>
 <li>
 Membership of local Bar/Lawyers Association
 </li>
 <li>
 Litigation background required
 </li>
 <li>
 Additional Job Description
 
 
 </li>
 </ul>
 
 Additional Job Description
 
 
 
 <ul>
 <li>
 some litigation background preferred
 </li>
 <li>
 Fluency in Arabic and English
 </li>
 <li>
 some litigation background preferred
 </li>
 <li>
 Fluency in Arabic and English
 
 
 </li>
 </ul>
 ------------------------------------------------------
 
 
 
 Job Family Group:
 
 
 
 Legal
 
 
 ------------------------------------------------------
 
 
 
 Job Family:
 
 
 
 Legal - Country
 
 
 ------------------------------------------------------
 
 
 
 Time Type:
 
 
 
 Full time
 
 
 ------------------------------------------------------
 
 
 
 Most Relevant Skills
 
 
 
 Please see the requirements listed above.
 
 
 ------------------------------------------------------
 
 
 
 Other Relevant Skills
 
 
 
 For complementary skills, please see above and/or contact the recruiter.
 
 
 ------------------------------------------------------
 
 
 
 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
 
 
 
 
 If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
 
 
 Accessibility at Citi.
 
 
 
 
 View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.
 
</div>

Legal Counsel

Dar Al Riyadh

<div>We are seeking a skilled and experienced Structural Design Engineer to join our Project Management Consultancy (PMC) team. The selected candidate will be responsible for reviewing design submissions, ensuring compliance with project requirements, standards, and regulations, and providing expert advice on necessary modifications to optimize project delivery. 
Responsibilities:
<ul><li>Assess and review Structural engineering design plans, drawings, and specifications submitted by external consultants or contractors.
</li><li>Ensure that all design documents meet project objectives, local and international codes, standards, and best practices.
</li><li>Recommend necessary design modifications or improvements to optimize functionality, safety, sustainability, and cost-effectiveness.
</li><li>Collaborate with other engineering disciplines (Civil, mechanical, electrical, etc.) to ensure design coherence and resolve any conflicts.
</li><li>Provide technical expertise and guidance to project teams, contractors, and stakeholders throughout the project lifecycle.
</li><li>Ensure designs consider constructability, feasibility, and cost optimization while maintaining quality and project integrity.
</li><li>Identify potential risks related to the structural design and propose mitigation strategies.
</li><li>Review and verify design documents, calculations, and reports before final approval.
</li><li>Conduct site visits as required to ensure that designs are being implemented as planned and provide on-site guidance where necessary.
</li>Prepare regular reports and presentations on design progress, challenges, and proposed modifications for senior management and stakeholders. 
<li>
</li></ul>Requirements:
<ul><li>Bachelor&rsquo;s degree in Civil/Structural Engineering or a related field.
</li><li>Minimum 12 years of experience in Structural design, with at least 5 years in a PMC environment reviewing designs.
</li><li>Professional Engineer (PE) license or equivalent is preferred.
</li><li>Advanced knowledge of structural design software such as ETABS, STAAD Pro, SAFE, SAP2000, and AutoCAD.
</li><li>Strong understanding of local and international building codes, design standards, and regulations.</li></ul></div>

Structural Design Engineer

<div>Line of Service
Advisory
Industry/Sector
Technology
Specialism
Advisory - Other
Management Level
Senior Associate
Job Description &amp; Summary
A career within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organisations, partners and customers. We play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment, and detect, respond, and remediate threats.
About PwC ETIC - Egypt Technology and Innovation Centre
PwC is opening a new Technology &amp; Innovation Center in Cairo that will deliver high quality technology solutions to consulting Clients across the globe. The Centre will provide a broad suite of skills and services to our clients, ranging from Packaged Applications such as SAP &amp; Oracle, to Cybersecurity, Data Analytics, Custom Development and Cloud services utilising AWS, Azure and Google, as well as expanding our existing Managed Services capabilities.
The centre is looking to expand rapidly and we are looking for enthusiastic self-starters with a passion for technology and client delivery to help shape and form this new venture.
OT Security Senior Associate, core responsibility overview:
<ul><li>Support - Assist the leadership and management of the new Practice by taking an active role in the delivery team
</li><li>Global orientation - Work with a global mindset with teams based in the UK, Germany and other Middle Eastern Countries
</li><li>Client Service:
<ul><li>Delivering cybersecurity and cyber risk assignments, including producing documentation and reports, and quality assuring the work produced by junior team members.
</li><li>Maintaining awareness of key business and industry trends, and understanding how they impact responses to cyber risk
</li><li>Providing our clients with trusted advice, rooted in a pragmatic understanding of their business situation and objectives, to help them navigate complex, risk-driven Cyber decisions
</li></ul></li><li>Business development:
<ul><li>Building client relationships and establishing credibility by demonstrating knowledge of various aspects of OT security, and identifying opportunities where PwC can assist
</li><li>Supporting senior members of the team in developing client proposals and solution offerings
</li><li>Supporting the development of toolkits, methodologies and accelerators
</li></ul></li></ul>Role requirements:
<ul><li>Experience in providing expert strategy, risk and technical advice, guidance and support on cybersecurity for operational technology
</li><li>Experience in reviewing &amp; designing OT architectures from a cybersecurity perspective
</li><li>Broad knowledge of cyber and information security including the ability to define cybersecurity policies, standards and procedures
</li><li>Good knowledge of common cybersecurity standards, frameworks &amp; controls with special focus on operational technology (i.e. ISA/IEC 62443, OFGEM, NERC CIP, etc.)
</li><li>Good experience with industrial control systems (ICS) and IIoT
</li><li>Experience with conducting cyber risk assessments on OT environments
</li><li>Experience in helping clients effect substantial and complex business change, and experience of assuring or enabling change at scale is essential
</li><li>Good understanding of network security
</li><li>Solid experience in using Wireshark
</li><li>Experience with different vendor specific OEMs (i.e. ABB, Siemens) is advantageous
</li><li>Excellent communication skills &ndash; both oral (for interviews/meetings and presentations) and written (for reports and action plans).
</li><li>Exposure to multinational work environments is a plus
</li><li>At least 3 year of relevant work experience
</li><li>Ability to work within a fast-paced &amp; unstructured environment
</li><li>Ability to interact efficiently with senior members of the firm across multiple time zones
</li><li>Self-Starter attitude and a high level of independence
</li></ul>Essential skills &amp; attributes:
<ul><li>Understanding standard industry practices involving operational technology security.
</li><li>OT OEM background or Certified as GICSP or one of ISA99 various certifications.
</li><li>Experience in Consulting or in working within multinational environments
</li><li>Excellent communication and presentation skills
</li><li>High level of customer orientation and a convincing demeanour
</li><li>Understanding of risk and compliance requirements from the various areas within international IT organizations is advantageous
</li><li>Ability to work within a fast-paced &amp; unstructured environment. Must be able to multi-task and effectively and continually prioritise
</li><li>Excellent oral and written English skills. German language proficiency is a significant plus
</li></ul>Education
<ul><li>University degree, ideally in the fields of Computer and Information Science, Computer Applications, Computer Engineering, Information CyberSecurity, Information Technology, Management Information Systems
</li><li>OT security certifications (i.e. ISA/IEC 62443 Cybersecurity Fundamentals Specialist, ICS410: ICS/SCADA Security Essentials) are a significant plus
</li></ul>Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Security, Application Security Assessment, Azure Data Factory, Cloud Application Development, Cloud Security, Coding Standards, Communication, Creativity, Cybersecurity, DevOps Practices, Embracing Change, Emotional Regulation, Empathy, Endpoint Security, Forensic Investigation, Hosting Controllers, Inclusion, Information Security, Intellectual Curiosity, Learning Agility, LoadRunner (Software Testing Tool) {+ 30 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date</div>

ETIC, OT Security Senior Associate

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