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ServiceNow

<div>Company Description 
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can&rsquo;t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500&reg;, and we're proud to be one of FORTUNE 100 Best Companies to Work For&reg; and World's Most Admired Companies&trade;.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. 
Job Description 
As a member of our Solution Consulting team, you will have a major impact on our future success by supporting TX Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.
What you get to do in this role:
The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.<ul><li>
Support product sales as a technical and domain expert of a client-facing sales team that pursues customers and prospects across multiple industry markets</li><li>
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs</li><li>
Develop client partner relationships</li><li>
Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement</li><li>
Provide feedback to product management about product enhancements that can address customer needs and provide additional value</li><li>
Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team</li><li>
Stay current on competitive analysis and market differentiation</li><li>
Support marketing events including executive briefings, conferences, user groups, and trade shows</li></ul> 

Qualifications 
To be successful in this role you have:<ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI&rsquo;s potential impact on the function or industry.</li><li>
Extensive pre-sales solution consulting or sales engineering experience</li><li>
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions</li><li>
Experience working collaboratively with product management, product marketing, partners, and professional services</li><li>
Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence</li><li>
Fluent in Arabic and English</li><li>
Travel, as necessary</li></ul>
FD21 
Additional Information 
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site. 
From Fortune. &copy; 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.</div>

Advisory Solution Consultant - Technology Workflows

<div>Company Description 
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can&rsquo;t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500&reg;, and we're proud to be one of FORTUNE 100 Best Companies to Work For&reg; and World's Most Admired Companies&trade;.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. 
Job Description 
As a member of our Solution Consulting team, you will have a major impact on our future success by partnering with the Risk &amp; Security Solution Sales Team in driving net new business in the GRC/IRM domain. You will guide revenue for our GRC products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning, as well as the domain itself, during sales cycles.
What you get to do in this role:
The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific advisory support during sales cycles while achieving quarterly and annual sales goals for an assigned territory. In particular, you will:<ul><li>
Support solution sales as a technical and domain expert of a client-facing sales team</li><li>
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs</li><li>
Understand customer challenges and goals and map this back to solution capabilities</li><li>
Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues</li><li>
Act as the domain SME across the broad areas of GRC</li><li>
Provide feedback to product management about product enhancements that can address customer needs and provide additional value</li><li>
Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team</li><li>
Identify, build-out and deliver cross product sales opportunities (solutions that cover multiple different ServiceNow solutions) that map to customer challenges and industry needs</li><li>
Stay current on competitive analysis, trending regulatory and risk developments and broader market differentiation</li><li>
Support/speak at marketing events including executive briefings, conferences, user groups, and trade shows</li></ul> 

Qualifications 
To be successful in this role you should have:<ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI&rsquo;s potential impact on the function or industry.</li><li>
Proven pre-sales solution consulting or sales engineering experience with specific demonstrable knowledge of GRC solutions</li><li>
Demonstrable domain knowledge in one or many of the core GRC domains (either in an advisory, SC, sales or industry practitioner context). Familiarity with the Cyber Security domain is a strong plus.</li><li>
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions</li><li>
Experience working collaboratively with product management, product marketing, partners, and professional services</li><li>
Proven soft skills relating to effective presentation of content, working collaboratively in a team or partnership and personal drive to improve current skillsets or expand into new areas</li><li>
Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence</li><li>
The ability to travel, as necessary</li><li>
Fluency in Arabic and English essential</li></ul> 
Additional Information 
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site. 
From Fortune. &copy; 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.</div>

Advisory Presales Solution Consultant - GRC Solutions

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
The Solution Sales Executive will oversee market success of ServiceNow's Autonomous IT products. You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.
What you will get to do in this role:<ul><li>
Oversee worldwide development of assigned accounts</li><li>
Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory.</li><li>
Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across Technology Workflows product</li><li>
Arrange and conduct initial Executive and CxO discussions and position meetings</li><li>
Collaborate closely with your Solution Consulting counterpart and extended team to deliver &lsquo;art of the possible&rsquo; demonstrations showcasing ServiceNow&rsquo;s Technology Workflows product(s) &amp; solution(s), orchestrating relationships as required.</li><li>
Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience</li><li>
Be the trusted advisor to the customer by understanding their existing and future Technology and Operations roadmap to drive the ServiceNow platform</li><li>
Own and Lead Technology Workflows opportunities all the while collaborating closely with Core Sales Teams (AE&rsquo;s, SC&rsquo;s, Leadership) and other ServiceNow Solution Areas (Creator, Employee, CRM) to deliver outcomes-based solutions to our clients and prospects.</li><li>
In partnership with assigned Account Executive and Solution Consultant, present our Technology Workflows offering directly to prospects, customers, partners and at industry events and seminars</li><li>
Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition</li><li>
Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales</li><li>
Sales process management and opportunity closure</li><li>
Ongoing account management to ensure customer satisfaction and drive additional revenue streams</li></ul> 

Qualifications 
To be successful in this role you have:<ul><li>
Deep (8+ years) experience in software solution sales, preferably within a Technology, IT Operations, Infrastructure Observability vendor</li></ul><ul><li>
Deep understanding of the business of IT including demand, resource, portfolio and asset management, along with technical concepts around application development, infrastructure, operations, automation and cloud</li><li>
Evidence of technology solution-related business processes</li><li>
Experience leading virtual or matrixed teams</li><li>
Ability to understand broad, macro-level business IT needs</li></ul><ul><li>
Experience establishing trusted relationships with other teams</li><li>
Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships</li><li>
Able to thrive in a fast paced, growing, deadline driven environment</li><li>
Willingness to go above and beyond to win in the market against stiff competition</li><li>
Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences</li><li>
Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system</li><li>
Excellent communication and presentation skills</li><li>
Regional travel required up to 50%</li><li>
Fluency in English and the local language essential</li></ul> 
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! 
Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Senior Solution Sales Executive, Autonomous IT

Capita Technologies WLL

Siebel CRM &amp; Oracle EBS Solution ArchitectLocation: Riyadh, Saudi Arabia Experience Level: Architect (Minimum 5+ years of relevant experience) Language Proficiency: Fluent in Arabic and English (Written &amp; Spoken) Job Type: Full-TimeRole OverviewWe are seeking a highly skilled and experienced Siebel CRM and Oracle EBS Solution Architect to lead the design, development, and implementation of integrated enterprise solutions. The ideal candidate will serve as the subject matter expert, bridging the gap between complex business requirements and robust technical solutions, while ensuring seamless data flow and functionality between the Siebel CRM and Oracle E-Business Suite (EBS) platforms. This role requires independent judgment, technical leadership, and extensive client interaction in a dynamic environment.Key Responsibilities&middot; Solution Architecture: Define the overall application and data architecture, including integration strategies, data flows, and module connectivity between Siebel CRM and various Oracle EBS modules (e.g., Financials, SCM, Order Management).&middot; Requirements Analysis: Collaborate with business stakeholders and C-level management to gather, analyze, and document complex functional and technical requirements for CRM and ERP systems.&middot; System Integration: Design and implement robust integration solutions using technologies such as , Oracle Integration Cloud (OIC), web services (SOAP/REST), Siebel EAI (Enterprise Application Integration), and EIM (Enterprise Integration Manager).&middot; Customization &amp; Development Oversight: Provide technical leadership and guidance to development teams, ensuring Siebel configuration (Tools, Workflows, eScript, Open UI) and Oracle EBS development (PL/SQL, Forms, Reports) adhere to best practices and quality standards.&middot; Performance &amp; Scalability: Ensure the integrated systems are optimized for performance, scalability, and high availability, troubleshooting complex production issues as required.&middot; Documentation &amp; Training: Create comprehensive functional and technical design documents, test plans, and support documentation. Provide training and knowledge transfer to end-users and support staff.&middot; Project Leadership: May act as a team lead on projects, manage timelines, and ensure delivery of high-quality work products according to established methodologies (e.g., Agile, Waterfall).Required Qualifications &amp; Skills&middot; Experience: Minimum of 5+ years of demonstrable experience as a Siebel/Oracle EBS Consultant or Solution Architect, with a proven track record of successful, end-to-end implementation projects.&middot; Technical Expertise:o Siebel CRM: Deep expertise in Siebel architecture, configuration, scripting (eScript), Siebel Open UI, Workflows, Business Services, EAI, and EIM.o Oracle EBS: Strong understanding of Oracle EBS modules (Financials, SCM, etc.) and related technologies including Oracle Database, PL/SQL, SQL, and BI Publisher.o Integration: Hands-on experience with integration tools and web services (SOAP/REST APIs).&middot; Language Skills: Fluent verbal and written communication skills in both Arabic and English are essential for effective interaction with diverse local and international stakeholders.&middot; Soft Skills: Strong analytical thinking, complex problem-solving abilities, excellent communication skills, and the capacity to work independently and collaboratively in a cross-functional team environment.&middot; Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.Preferred Qualifications&middot; or Oracle EBS certifications are highly desirable.&middot; Experience with cloud migration strategies (e.g., to OCI or Oracle CX Cloud) is a plus.&middot; Familiarity with local business practices and regulations in Saudi Arabia/GCC region.Job Type: Full-time

Siebel CRM & Oracle EBS Solution Architect

SmartDev

<div>Company Description 
About VerySell Middle East (VME):
Verysell Middle East represents the Verysell Group in the Middle East, part of a Swiss-founded global technology firm established in 1990. With over 450 software engineers and two development centers in Vietnam, the company delivers AI-powered software development and strategic tech consulting. Verysell ME serves a diverse range of industries including BFSI, Retail, E-commerce, IT Services, Manufacturing, Healthcare, and Education with high-impact digital solutions. Aligned with key national strategies such as Saudi Vision 2030, their localized and innovation-driven approach supports sustainable and inclusive regional growth.
Role Overview:
Reporting To: Chief Commercial Officer
Employment Type: Full-time 
We are seeking a commercially minded Solutions &amp; Pre-Sales Consultant to join our growing Riyadh presence and support regional business development across the Kingdom. In this client-facing role, you will work closely with prospective customers, translating business needs into tailored technical solutions that align with our capabilities in AI, software development, digital transformation, and enterprise consulting.
This role is pivotal in building early-stage trust with clients and helping convert opportunity into long-term partnership. 
Job Description 
Client Engagement &amp; Scoping<ul><li>
Collaborate with the Business Development Team to conduct client discovery sessions, understand business requirements, and define solution roadmaps</li><li>
Act as a bridge between clients and technical teams to shape RFP responses, proposals, and proof-of-concepts</li></ul>
Solution Design<ul><li>
Tailor solution recommendations aligned with client goals in areas such as AI enablement, application modernisation, digital workflows, or fintech infrastructure</li><li>
Support technical discovery processes (architecture, compliance, integrations)</li></ul>
Pre-Sales Delivery<ul><li>
Prepare compelling pitch materials, presentations, and solution demos for C-suite and technical stakeholders</li><li>
Draft and refine SoWs, commercial models, and presentations that align with regional buyer expectations</li></ul>
Market Intelligence<ul><li>
Monitor KSA market trends, competitor activity, and government initiatives (e.g. Vision 2030, GHC, NDMO) to align solution framing</li><li>
Represent VME at industry events, conferences, and client workshops</li></ul> 

Qualifications 
<ul><li>
5+ years of experience in technical pre-sales, solution consulting, or enterprise delivery (ideally in KSA or GCC region)</li><li>
Fluent in Arabic with strong English proficiency</li><li>
Strong understanding of enterprise IT solutions such as custom software, AI, integration, APIs, cloud, and automation</li><li>
Excellent presentation and storytelling skills, especially for C-suite and public sector stakeholders</li><li>
Culturally aware with experience in KSA B2B sales cycles</li><li>
Experience working with or selling to consulting firms, banks, government, or tech-driven enterprises is highly desirable</li></ul> 

Additional Information 
What We Offer:<ul><li>
Opportunity to build the Riyadh commercial footprint of a fast-growing global tech firm</li><li>
Direct exposure to cutting-edge AI, fintech, and enterprise software projects</li><li>
Autonomy, mentorship, and regional leadership pathways</li><li>
Competitive salary and regional travel opportunities</li></ul></div>

Solutions & Pre-Sales Consultant – KSA (Riyadh Based)

Adobe

Our Company
 
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
 
Location: KAFD, Riyadh
 Hours of work : 40 hours per week
 Education requirement : Degree or equivalent qualification/experience
 Experience requirement : Minimum 3 years in SaaS, Consulting or Technology environment
 Benefits: Private medical insurance; Employee stock purchase plan; Holiday & global well-being days; Allowances plus many more.
 Application start and end date : Starting 10th of December for approx. 4-6 weeks.
 
Adobe Middle East
 Adobe in the Middle East empowers businesses and individuals through creativity and digital transformation. In Saudi Arabia, we support Vision 2030 by driving innovation, developing local talent, and enabling exceptional customer experiences. As the regional headquarters for foreign companies, Adobe serves as a strategic hub for growth and collaboration across markets. Join us to help shape the future of digital experiences in one of the world’s most dynamic region.
 
The Opportunity: 
We are searching for a Senior Solution Consultant to be part of our Middle East & Africa pre-sales team!
 As a Solution Consultant, you’ll act as a trusted advisor to our customers. Understanding their business landscape and objectives and demonstrating and articulating the value of the Adobe Experience Cloud solutions and how they optimise and support their digital strategies and tackle their most important business challenges. You'll provide our customers with advice on digital change, helping them to utilise Adobe’s content supply chain solutions and grow their business.
 The Solution Consultant will actively drive and manage the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. This role requires solution selling capabilities, value-prop selling methodologies, strong business and selling instincts, and direct, in-person consultation with customers. The Solution Consultant must be able to articulate technology and solution positioning to both business and technical users.
 Our most successful Solution Consultants take a consultative approach and are looked upon by our customers as subject matter authorities and trusted advisors.
 
You’ll need the following skills and experiences to be successful:
 
Three years or more experience in a Presales capacity positioning and demonstrating content & workflow solutions, ideally with aligned Adobe solutions
 
A very strong understanding of digital m arketing, content management , omnichannel content delivery, content as a service, asset management, work flow and capacity management technology and the role this technology plays in driving digital transformation and business outcomes.
 
A very strong understanding of Digital Marketing and emerging trends
 
Experience with a subset of, or all of Adobe Content Supply Chain solutions (Adobe Experience Manager, Adobe Workfront and Creative Cloud)
 
Familiar ity with Content Architecture concepts including cloud hosting technology across AWS, Azure, Google Cloud , headless and hybrid content management
 
Ability to u nderstand customer requirements and work with Adobe sales to craft an appropriate strategy to close the sale.
 
Amplify Adobe’s voice at field events such as conferences, seminars, etc.
 
Influence Adobe’s product roadmap by conveying customer requirements to Product Management teams.
 
A strong track record of being able to identify critical business issues using advanced discovery techniques and providing solution based approaches.
 
Exceptional presentation skills and conversational skills, including solution demonstrations using ‘Value Based Selling’ techniques to different audience types.
 
The type of person you will be and the types of activities you will be great at doing:
 
A brilliant multi-tasker, operating in a fast-paced environment, engaging with multiple clients and stakeholders in parallel.
 
A motivated self-starter in order to go off and find answer to challenges using existing libraries of content and knowledge.
 
Effective in supporting complex RFP responses and submissions.
 
Excited to participate and lead client workshops, presentations and meetings.
 
Thorough, in order to keep up with Competitive offerings and market changes.
 
High attention to detail so you can build highly personalised end to end user journey stories and solution demonstrations.
 
Business Savy allowing for excellent Discovery meetings to really understand client needs and pains
 
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Senior Solutions Consultant, Content Supply Chain

Avensys Consulting

<div>
 
 Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
 
 
 
 
 
 
 
 
 
 
 
 We are seeking for
 
 Command Center Analyst
 
 Position
 
 
 
 
 
 
 Position Details:
 
 
 
 
 Command Center Analyst
 
 (1 year Onsite Assignment)
 
 
 
 
 
 Location: Riyadh, Saudi Arabia (Onsite required, Proficiency in Arabic Language is Mandatory)
 
 
 
 
 Engagement Type: Contract &mdash; 1 year (Renewable)
 
 
 
 
 Start Date: Immediate / As soon as available
 
 
 
 
 Yrs of Exp: Min 2+ years of relevant experience
 
 
 
 
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Monitor IT infrastructure alerts and events across network, server, and application systems using monitoring tools.
 </li>
 <li>
 Create and categorize tickets in the ITSM system (e.g., ServiceNow, BMC) as per SOPs upon detection of defined alerts or threshold breaches.
 </li>
 <li>
 Follow predefined workflows to notify relevant resolver groups or escalate incidents when needed.
 </li>
 <li>
 Operate in a 24x7 shift environment (including night and weekend shifts).
 </li>
 <li>
 Maintain event logs and document issues accurately for further triage and resolution.
 </li>
 <li>
 Support initial validation of events (false positive elimination) based on standard checks.
 </li>
 <li>
 Collaborate with L1/L2 support teams for incident handover or follow-up.
 </li>
 <li>
 Ensure compliance with monitoring KPIs and SLAs for incident detection and ticket creation.
 </li>
 <li>
 Assist in upkeep of monitoring dashboards and tools under supervision.
 </li>
 <li>
 Participate in periodic system health checks and basic IT operations tasks based on SOPs.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 2&ndash;5 years in NOC/Helpdesk/Operations
 </li>
 <li>
 Familiarity with monitoring tools.
 </li>
 <li>
 ITIL Foundations
 </li>
 <li>
 Strong communication Skills.
 </li>
 <li>
 Readiness for 24&times;7 shifts.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 WHAT&rsquo;S ON OFFER:
 
 
 
 You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
 
 
 
 
 
 
 
 
 
 
 
 To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to
 
 uma@aven-sys.com
 
 . Your interest will be treated with strict confidentiality.
 
 
 
 
 
 CONSULTANT DETAILS:
 
 
 Consultant Name : Uma
 
 
 AvensysConsultingPteLtd
 
 
 
 
 
 
 
 Privacy Statement:
 
 
 Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.
 
 
 
</div>

Command Center Analyst

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