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after sales technical coordinator

Ultiwise Consult

Job Description After Sales Technical Coordinator Designation: After Sales Technical Coordinator Department: After Sales (AMC Retrofit Service Trading & O&M) Reporting To: After Sales / O&M Manager Role Summary The After Sales Technical Coordinator is responsible for coordinating and managing all technical and operational activities across AMC Retrofit Service Trading and O&M. The role ensures that client inquiries complaints and service requests are addressed effectively site works are executed with proper planning and resource allocation and all supporting documentation is prepared for invoicing and reporting. The position serves as the technical backbone of the After Sales team bridging communication between clients site staff procurement warehouse accounts and management. Key Tasks & Responsibilities 1. Client Inquiry Evaluation <ul><li>Review and evaluate all incoming client inquiries (AMC retrofit service O&M). </li><li>Arrange and assign technicians/engineers for site visits. </li><li>Collect findings from site visits and prepare detailed reports & BOQs. </li><li>Coordinate with Admin Coordinator & O&M Manager to prepare professional proposals/quotations. </li><li>Submit proposals to clients and track approvals. </li><li>Maintain a tracker for pending and submitted offers ensuring timely follow-up and closure. </li></ul> 2. Customer Complaint Management <ul><li>Act as the first point of contact for all customer complaints. </li><li>Record and log complaints systematically. </li><li>Arrange the required materials resources and third-party vendors to resolve complaints. </li><li>Monitor complaint resolution until successful closure and client satisfaction. </li><li>Prepare and issue complaint closure reports with supporting documentation. </li><li>Escalate unresolved issues to management with corrective action proposals. </li></ul> 3. Planning & Scheduling <ul><li>Prepare and update annual monthly and weekly schedules for: </li><ul><li>AMC visits </li><li>Retrofit jobs </li><li>Service calls </li><li>O&M activities </li></ul><li>Allocate manpower vehicles tools and consumables for each job. </li><li>Re-schedule tasks promptly based on emergencies client availability or site conditions. </li><li>Respond to client service calls immediately and ensure timely dispatch of teams. </li><li>Monitor upcoming AMC contract expiry dates and notify the proposal team for renewal. </li></ul> 4. Client Coordination <ul><li>Serve as a single point of contact for after-sales clients. </li><li>Share schedules confirm approvals and follow up on site visit reports. </li><li>Ensure timely delivery of proposals service reports and technical documents. </li><li>Follow up with clients on pending offers approvals or complaints. </li><li>Maintain continuous professional correspondence to build client trust. </li></ul> 5. Transport & Material Mobilization <ul><li>Arrange materials consumables spares and tools in advance for planned works. </li><li>Coordinate with Procurement & Warehouse for material readiness. </li><li>Mobilize vehicles drivers and lifting equipment as per site requirements. </li><li>Ensure tools PPE and consumables are checked calibrated and available before dispatch. </li><li>Manage fleet allocation to optimize usage and reduce downtime. </li></ul> 6. Technical & Operational Support <ul><li>Review technical reports from engineers/technicians for accuracy and completeness. </li><li>Prepare detailed site visit reports from site team inputs. </li><li>Provide troubleshooting support and technical clarifications to site staff. </li><li>Maintain comprehensive documentation for retrofit jobs including: </li><ul><li>Method of Statement </li><li>Risk Assessment </li><li>Work Schedule </li><li>Work Completion Certificate </li><li>Warranty Certificate </li><li>O&M Manual </li><li>Packing List </li></ul><li>Maintain a technical database of AMC retrofit and O&M performance logs. </li></ul> 7. Team & Resource Management <ul><li>Assign and monitor daily tasks for engineers technicians and operators. </li><li>Track manpower utilization overtime and site deployment. </li><li>Verify and cross-check OT sheets; ensure approval from line managers. </li><li>Monitor workforce discipline PPE usage and compliance with safety protocols. </li><li>Ensure standby manpower is planned for emergency site calls. </li></ul> 8. Commercial Support <ul><li>Collect all service and site reports and submit them to Admin Coordinator for invoicing. </li><li>File AMC supporting documents and submit them to Accounts Department for monthly billing. </li><li>Track client acknowledgments and payment follow-up. </li><li>Assist in warranty claims and variation works. </li><li>Monitor renewal of AMC contracts and ensure proposals are sent on time. </li></ul> 9. Trading & Materials Support <ul><li>Support client requirements for consumables spares and chemicals. </li><li>Coordinate procurement stock management and logistics for timely delivery. </li><li>Maintain stock and usage records for consumables and spare parts. </li><li>Follow up with suppliers and ensure competitive pricing for trading items. </li></ul> 10. Compliance & Reporting <ul><li>Ensure all after-sales activities comply with safety regulations and company policies. </li><li>Prepare weekly and monthly progress reports on AMC retrofit service and O&M. </li><li>Maintain systematic filing of contracts reports and client communications. </li><li>Record client complaints corrective actions and preventive measures. </li><li>Support management audits and ISO compliance documentation. </li></ul> Skills & Competencies Required <ul><li>Strong technical knowledge of STP RO UF ETP and other water treatment systems. </li><li>Excellent coordination planning and client communication skills. </li><li>Strong report-writing documentation and record-keeping ability. </li><li>Ability to multitask across AMC Retrofit Service Trading & O&M simultaneously. </li><li>Proficiency in MS Office ERP and reporting tools. </li><li>Strong problem-solving analytical and time management skills. </li><li>Knowledge of HSE standards and compliance requirements. </li></ul>

After Sales Technical Coordinator

BLACKSTONE MACHINERY TRADING LLC

Job Title: SALES COORDINATORLocation: Plot Q4-094, Saif Zone Sharjah UAEJob Type: Full TimeSalary: Competitive / Base on ExperienceVisa: SponsoredJob Summary:We are seeking a motivated and detail-oriented Sales Coordinator to support the sales team in driving business growth for our diesel generator products. The Sales Coordinator will play a critical role in managing customer inquiries, preparing quotations, coordinating with internal departments, and ensuring a smooth sales process from inquiry to delivery.Key Responsibilities:<ul><li>Handle customer inquiries related to diesel generators and spare parts via phone, email, and in-person.</li><li>Prepare and send quotations, proposals, and tender documents in a timely and accurate manner.</li><li>Coordinate with the engineering, procurement, and logistics teams to ensure product availability and timely delivery.</li><li>Track sales orders, delivery schedules, and inventory status.</li><li>Maintain and update customer records, sales reports, and documentation.</li><li>Assist in the preparation of sales presentations and marketing materials.</li><li>Provide after-sales support by coordinating with service teams for installations, maintenance, or troubleshooting.</li><li>Maintain knowledge of diesel generator products and applications to provide accurate information to clients.</li><li>Follow up with clients on quotes, delivery, and payments.</li><li>Assist the sales team with lead generation and follow-up activities.</li></ul>QUALIFICATIONS:<ul><li>Bachelor&rsquo;s degree in Business Administration, Electrical/Mechanical Engineering, or a related field.</li><li>Minimum 2&ndash;4 years of experience in a sales support or coordination role, preferably in the power generation or diesel generator industry.</li><li>Familiarity with diesel generator systems, components, and applications.</li><li>Strong communication and interpersonal skills.Excellent organizational and multitasking abilities.</li><li>Proficient in MS Office (Excel, Word, Outlook); experience with CRM software is a plus.</li><li>Ability to work under pressure and meet deadlines.</li><li>Freshers in UAE are welcome to apply</li></ul>WHAT WE OFFER:<ul><li>Competitive Salary base on your related experience</li><li>Opportunities for career growth and professional development</li><li>A collaborative and supportive work environment</li><li>Transportation allowance or company vehicle</li><li>Sponsored Visa</li><li>Medical Insurance</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Sales Coordinator

Pearl Industries LLC

Pearl Industries is seeking a skilled admin/sales coordinator to support our operations and sales teams.Key Responsibilities:Quotations &amp; Proforma Invoice<ul><li>Prepare and manage quotations.</li><li>Prepare proforma invoices.</li></ul>Submittals &amp; Technical Support<ul><li>Prepare technical submittals and respond to consultant comments</li><li>Provide technical support to the sales team</li><li>Prepare equipment supply certificates (as per DCD requirements)</li><li>Prepare and maintain GCC certificates for export compliance</li></ul>Courier and Export Shipments<ul><li>Prepare detailed packing lists for export shipments</li><li>Arrange courier and cargo shipments for local and international deliveries</li><li>Prepare commercial invoices for local and export clients</li><li>Prepare shipment passes for materials and equipment</li><li>Coordinate international expos</li></ul>Visa Applications<ul><li>Process visa applications as required</li></ul>Administrative &amp; Document Management<ul><li>Maintain documentation for all company entities.</li><li>Organize management documents, including Passport, EID, and Visa records</li><li>Prepare documents related to duct installation projects</li><li>Prepare miscellaneous documents and authorization letters as needed</li></ul>Requirements:<ul><li>Experience in product submittals and quotations is mandatory</li><li>Strong organizational and communication skills</li><li>Ability to work in a fast-paced environment and manage multiple tasks</li></ul>Job Type: Full-timePay: AED2,000.00 - AED3,000.00 per month

Admin / Sales Coordinator

JH MANPOWER

Job Opening: Sales Coordinator &ndash; JH GroupJH Group is seeking a dynamic and detail-oriented Sales Coordinator to join our team in Sharjah.Job Requirements:<ul><li>Experience: 1&ndash;2 years of proven sales experience in the UAE</li><li>Strong communication and negotiation abilities</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint)</li><li>Languages: Fluent in English and Hindi</li><li>License: Valid UAE driving license is mandatory with minimum 2years of driving experience.</li></ul>Benefits:<ul><li>Visa provided by the company</li><li>Other Benefits: As per UAE Labour Law</li></ul>Interested candidates: Send your CV to hr@jhmanpower.comJob Type: Full-timePay: From AED2,700.00 per month

SAS kitchens

Sales &amp; Customer Service<ul><li>Greet, assist, and guide clients visiting the showroom.</li><li>Understand customer requirements and recommend suitable kitchen equipment, solutions, and packages.</li><li>Prepare quotations, sales proposals, and product presentations.</li><li>Follow up with customers, negotiate pricing, and close sales.</li><li>Maintain product knowledge and promote new arrivals or offers.</li><li>Coordinate with suppliers and internal teams regarding product availability, delivery, and installation.</li></ul>Technical &amp; Drafting<ul><li>Prepare kitchen layout plans (2D/3D) using AutoCAD based on site measurements and client requirements.</li><li>Modify and update drawings based on changes received from clients or project teams.</li><li>Ensure accurate placement of equipment according to workflow, safety, and regulatory standards.</li><li>Assist in technical submissions, BOQs, and design documentation.</li></ul>Showroom Operations<ul><li>Maintain showroom cleanliness, display readiness, product tagging, and inventory records.</li><li>Support marketing activities, including photos, brochures, product catalog updates, and social media display content.</li><li>Assist in after-sales coordination such as delivery, installation scheduling, and customer feedback handling.</li><li>Understand customer requirements and recommend suitable kitchen equipment, solutions, and packages.</li><li>Prepare quotations, sales proposals, and product presentations.</li><li>Follow up with customers, negotiate pricing, and close sales.</li><li>Maintain product knowledge and promote new arrivals or offers.</li><li>Coordinate with suppliers and internal teams regarding product availability, delivery, and installation.</li></ul>Qualifications &amp; Skills<ul><li>Diploma or Bachelor&rsquo;s degree in Engineering, Architecture, Drafting, Business, or related fields.</li><li>Proficient in AutoCAD (2D essential, 3D preferred).</li><li>Minimum 1&ndash;2 years experience in commercial kitchen equipment or similar industry.</li><li>Strong sales and negotiation skills.</li><li>Good communication skills in English (Arabic advantage).</li><li>Technical understanding of workflow, electrical, plumbing, and exhaust requirements is a plus.</li><li>Customer-oriented, proactive, and able to multitask.</li></ul>Experience: 1-2YearsJob Types: Full-time, PermanentPay: AED1,500.00 - AED2,500.00 per month

Showroom Sales Executive cum Autocad Draftsman

Building Co. (BEST) L.L.C

Job Title: MEP Coordinator &ndash; Construction IndustryLocation: [Sharjah] Employment Type: [Full-time ] Experience Required: [5] YearsJob DescriptionWe are seeking an experienced MEP Coordinator to join our construction project team. The ideal candidate will be responsible for coordinating Mechanical, Electrical, and Plumbing (MEP) works to ensure smooth execution, quality compliance, and timely project delivery.Key Responsibilities<ul><li>Coordinate MEP activities with civil, architectural, and structural teams</li><li>Review MEP drawings, shop drawings, and technical submittals</li><li>Identify and resolve clashes between MEP services using coordination drawings</li><li>Monitor site installation to ensure compliance with approved drawings and specifications</li><li>Liaise with consultants, subcontractors, and project managers</li><li>Ensure work is executed as per project schedule and quality standards</li><li>Attend coordination and progress meetings</li><li>Support testing, commissioning, and handover activities</li></ul>Requirements<ul><li>Diploma or Bachelor&rsquo;s degree in Mechanical, Electrical, or related engineering field</li><li>Proven experience as an MEP Coordinator in the construction industry</li><li>Strong knowledge of HVAC, Electrical, Plumbing, and Firefighting systems</li><li>Ability to read and interpret construction drawings</li><li>Familiarity with AutoCAD / BIM (preferred)</li><li>Good communication and coordination skills</li><li>Ability to work under pressure and meet deadlines</li></ul>Preferred Skills<ul><li>Experience on large-scale commercial or residential projects</li><li>Knowledge of local building codes and standards</li><li>BIM coordination experience is an advantage</li></ul>Job Type: Full-time

MEP Coordinator

Falcon Group Middle East

Job SummaryFalcon Group of Companies is seeking an experienced Sales/Business Development Manager to grow sales and expand market presence across the UAE. Candidates must have experience in building materials or construction-related products, preferably in glass, pipes, fa&ccedil;ade systems, or metal works.Key Responsibilities<ul><li>Develop new business and expand client base within the construction sector.</li><li>Promote and sell products such as glass, pipes, fa&ccedil;ade systems, and structural materials.</li><li>Achieve sales targets through regular follow-ups, client visits, and presentations.</li><li>Prepare quotations, proposals, and technical product briefs.</li><li>Support marketing activities, market research, and competitor analysis.</li><li>Manage social media updates, promotions, and participation in exhibitions.</li><li>Maintain strong customer relationships and ensure timely after-sales support.</li><li>Coordinate with internal teams for order processing and deliveries.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Marketing, Business, Engineering, or related field.</li><li>2&ndash;5 years of experience in building materials or construction sales.</li><li>Background in glass, pipes, facades, cladding, or aluminum/steel products preferred.</li><li>Strong UAE construction market network is an advantage.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Valid UAE driving license preferred.</li><li>Proficient in MS Office; CRM knowledge is a plus.</li></ul>Job Types: Full-time, Permanent

Sales/Business Development Manager – Building Materials

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