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agent at your service

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25193321<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Sheraton Riyadh Hotel &amp; Towers, Junction of King Fahad and King Abdullah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11623<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<div><p><br>
</p><div>
</div><i>Marriott International bietet als Arbeitgeber Chancengleichheit, eine Willkommenskultur und vielf&auml;ltige M&ouml;glichkeiten zur beruflichen Weiterentwicklung. Wir f&ouml;rdern aktiv ein Umfeld, in dem die einzigartigen Hintergr&uuml;nde unserer Mitarbeitenden wertgesch&auml;tzt werden. Unsere gr&ouml;&szlig;te St&auml;rke liegt in der Vielfalt der Kulturen, Talente und Erfahrungen unserer Mitarbeitenden. Wir verpflichten uns zur Nichtdiskriminierung in Bezug auf gesch&uuml;tzte Merkmale, einschlie&szlig;lich Behinderung, Veteranenstatus oder andere durch geltendes Recht gesch&uuml;tzte Merkmale.</i>
<p></p><p>Wenn Sie sich der Sheraton Familie anschlie&szlig;en, werden Sie Teil unserer globalen Community. Wir dienen schon seit 1937 als Treffpunkt, wo man zusammenkommt und sich vernetzt. Bei Sheraton kreieren unsere Mitarbeiterinnen und Mitarbeiter in &uuml;ber 400 Communitys rund um den Globus das Gef&uuml;hl, dazuzugeh&ouml;ren. Mit interessanten Erlebnissen und durchdachtem Service laden wir G&auml;ste ein, hei&szlig;en sie willkommen und verbinden sie miteinander. Wenn Sie ein Teamplayer sind, den die Idee begeistert, G&auml;sten bedeutsame Erlebnisse zu bieten, laden wir Sie ein, Ihre n&auml;chste Karrierem&ouml;glichkeit bei Sheraton zu entdecken. Unterst&uuml;tzen Sie uns bei der Mission, &quot;ein Treffpunkt f&uuml;r alle&quot; zu werden. Bei Sheraton werden Sie Teil des Markenportfolios von Marriott International. <b>Hier k&ouml;nnen Sie</b> Ihr Bestes geben, Ihre Bestimmung finden, <b>einem fantastischen globalen</b> Team angeh&ouml;ren <b>und das Beste aus sich herausholen</b>.</p></div></div>

Agent-At Your Service

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Airport Services Agent - Riyadh
</div></div><div><div>Ref #
</div><div>228992
</div></div><div><div>Location
</div><div>Kingdom Of Saudi Arabia - Riyadh
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 10-Dec-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role</b></p><p>
We are recruiting for an Airport Services Agent based in Riyadh, Kingdom of Saudi Arabia.</p><p>
In this role you will deliver excellent service at the airport, helping create a stress-free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.</p><p>
Role Accountabilities</p><ul><li>
Delivering the highest level of Customer Service at all customer touch points</li><li>
Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.</li><li>
Supervising service partners&rsquo; activities for the smooth acceptance of passengers.</li><li>
Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc.</li><li>
Checking entry requirements (visas, residence permits) are met</li><li>
Coordinating with Cargo, Fueling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround</li><li>
Handling of company mail</li><li>
Performing pre- and post-flight administration duties</li><li>
Handling baggage claims</li><li>
Ensuring compliance with QR Safety and Security requirements</li><li>
On Time Performance</li></ul><p><b><br>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before. Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p>To be successful in this role you will need:</p><ul><li>
Bachelors degree and experience in a similar customer facing role within the airport environment.</li><li>
Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations is required.</li><li>
Ability to work shifts, including weekends, is essential.</li></ul><p><b><br>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=228992</div></div></div></div></div></div></div></div>

Airport Services Agent - Riyadh

Lucidya

<div><p>Lucidya is a leading AI company in the region, building intelligent solutions that power the next generation of customer experience. As we expand into a new AI-focused business line, we are searching for a visionary AI Team Lead / AI Technical Manager to spearhead the development of our next flagship product: a fully scalable AI Agent platform built from the ground up.</p><p>
This is a rare opportunity for a builder - someone who thrives in zero-to-one environments, loves ambiguity, and wants to create something meaningful that will shape the future of AI-driven customer service in the Middle East.</p><p><b>
Role Overview</b></p><p>
As the AI Team Lead / AI Technical Manager, you will drive the vision, architecture, and execution of our AI Agent initiatives while mentoring a talented team of engineers.</p><p>
You&rsquo;ll play a pivotal role in shaping an entirely new line of business, working closely with senior leadership - including the CEO, CTO, and General Manager - to turn innovative concepts into scalable, revenue-generating AI solutions.</p><p>
If you enjoy starting from scratch, making sense of ambiguity, and turning ideas into high-impact products, this role is for you.</p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><p><b>
Own the Vision &amp; Delivery</b></p><ul>
<li>
Lead the design, development, and deployment of a brand-new AI Agent platform with a strong focus on customer service use cases.</li>
<li>Build a product that can scale to multiple enterprise clients, meeting aggressive growth metrics (targeting ~$1M ARR by year-end).</li>
</ul><p><b>
Lead &amp; Grow a High-Performing AI Team</b></p><ul>
<li>
Manage and mentor a team of AI/ML engineers (starting with 3 and growing).</li>
<li>Establish strong engineering practices, structure workflows, and remove blockers to keep momentum high.</li>
</ul><p><b>
Drive Strategy &amp; Stakeholder Alignment</b></p><ul>
<li>
Work directly with the GM of the business unit and the Head of AI to align on priorities and deliverables.</li>
<li>Communicate complex AI concepts clearly to non-technical stakeholders and executive leadership.</li>
<li>Push back when needed and influence decisions through data, clarity, and strategic thinking.</li>
</ul><p><b>
Bring Order to Ambiguity</b></p><ul>
<li>
Thrive in a fast-moving, fragmented early-stage environment by creating structure, processes, and reliable rhythms of execution.</li>
<li>Help define how the team collaborates, plans, and delivers high-quality releases.</li>
</ul><h3 class="jobSectionHeader"><b>What Success Looks Like</b></h3><p>
Within your first 90-120 days, you will:</p><ul>
<li>
Develop a clear scaling plan for our AI Agents.</li>
<li>Deliver solutions that solve immediate business needs while laying a strong foundation for future expansion.</li>
<li>Establish operating rhythms, processes, and collaboration models across engineering, product, and leadership.</li>
<li>Gain a strong understanding of the local business environment and adapt effectively to regional culture.</li>
</ul><h3 class="jobSectionHeader"><b>What We&rsquo;re Looking For</b></h3><p><b>
Non-Negotiables</b></p><ul>
<li>
Outstanding communication skills - able to simplify complex concepts effortlessly.</li>
<li>Proven ability to thrive in fast-paced, ambiguous environments.</li>
<li>Calm under pressure, with a proactive, problem-solving mindset.</li>
<li>Strong stakeholder management; confident guiding and influencing senior leaders.</li>
Hands-on experience building AI Agents and understanding their technical realities (strengths, pitfalls, constraints).<br>
<li>
</li></ul><p><b>
Requirements</b></p><p><b>
Experience &amp; Qualifications</b></p><ul>
<li>
5+ years in AI/ML engineering, with at least 2 years leading teams.</li>
<li>Strong practical experience designing, training, deploying, and evaluating LLM-based systems.</li>
<li>Expertise in Python and modern ML frameworks (TensorFlow, PyTorch).</li>
<li>Familiarity with MLOps pipelines, LLM evaluation, and production AI systems.</li>
<li>Experience with AWS, GCP, or similar cloud environments.</li>
<li>SaaS experience (especially customer service AI) is highly preferred.</li>
<li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, AI, ML, or related fields, though exceptional hands-on experience is more important.</li>
</ul><p><b>
Soft Skills</b></p><ul>
<li>
Exceptional leadership and mentoring capabilities.</li>
<li>Strategic thinker with strong analytical and problem-solving skills.</li>
<li>Comfortable providing clarity, direction, and momentum in uncertain environments.</li>
<li>Excellent cross-functional collaboration skills.</li>
</ul><p><b>
Benefits</b></p><p><b>
Why Join Us?</b></p><p>
This is more than just an engineering role - it&rsquo;s an opportunity to <b>shape the technical future of Lucidya and its Customers</b>. You&rsquo;ll play a key part in scaling our platform, building a strong engineering culture, and delivering technology that empowers companies across the region and beyond.</p><p>
We offer <b>Employee Stock Option Plans (ESOP)</b> to give you ownership in the company&rsquo;s success, along with <b>performance-based bonuses</b> to reward your impact and dedication. As part of a fast-growing team, you&rsquo;ll have the autonomy to lead, innovate, and grow - both personally and professionally.</p></div>

AI Team Lead / AI Technical Manager

Radisson Hotel Group

<div><b>Company Description</b><p><br>
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.<br>
<br>
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.</p><b><br>
Job Description</b><p><br>
We are seeking an enthusiastic and responsible Recreation Agent / Safari Driver to join our dynamic team at Nofa Riyadh, A Radisson Collection Resort. The ideal candidate will have excellent communication skills, a passion for guest service, and a genuine interest in creating memorable experiences for our guests.</p><p>
This role combines guest interaction, safari driving, and support in our recreation and entertainment facilities. Training will be provided on the safari experience and animal information.</p><div>
Key Responsibilities<br>
<ul><li>Drive guests safely on safari tours within the resort, offering engaging and informative commentary on the various animals and surroundings (training provided).</li><li>Provide outstanding guest service at all times, ensuring a safe, enjoyable, and memorable experience.</li><li>Support the Recreation and Entertainment Centre, assisting at the front desk, bowling alley, and cinema.</li><li>Handle guest inquiries confidently and professionally via phone, e-mail, and face-to-face interactions.</li><li>Perform basic administrative and computer-related tasks as required (booking entries, reports, etc.).</li><li>Maintain cleanliness, organization, and safety in all assigned areas.</li><li>Collaborate effectively with colleagues across departments, fostering a positive and supportive work environment.</li><li>Demonstrate flexibility with scheduling, primarily working morning shifts but adapting to later shifts when business needs arise.</li></ul></div><b><br>
Qualifications</b><ul><li><br>
Fluent in English (verbal and written); Arabic is an advantage but not required.</li><li>Computer literate and comfortable using basic office software.</li><li>Confident communication and interpersonal skills, with the ability to engage guests from diverse backgrounds.</li></ul></div>

Entertainment Center agent / safari driver

Unifonic

<div><p>Proudly voted a Great Place to Work&reg;, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.</p><p></p><p>
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we&rsquo;re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!</p><p></p><p><b>
Meet the team!</b></p><p>
Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic&rsquo;s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.</p><p></p><p>
As an AI Product Manager, you will lead the evolution of our CX platform into a fully Agentic, AI-native experience. In this high-impact role, you will define the vision, strategy, and execution of next-generation agentic capabilities that elevate how businesses engage with customers.</p><p>
You&rsquo;ll operate at the intersection of GenAI, LLMs, autonomous agent design, and real-world CX challenges driving innovation and turning cutting-edge AI into practical, scalable products.</p><p></p><p><b>
Help us shape the future of communication by:</b></p><ul><li><p>
Owning the roadmap and strategy for unifonic&rsquo;s Agentic AI portfolio from ideation to launch to ongoing iteration.</p></li><li><p>
Building and scaling AI-driven autonomous agents that handle customer support, sales outreach, workflow execution, and insight generation across voice, chat, and omnichannel interactions.</p></li><li><p>
Translating complex customer use cases into intelligent, reliable agentic workflows powered by the latest GenAI and LLM advancements.</p></li><li><p>
Defining and shaping core agentic capabilities: memory, reasoning, planning, tool usage, action execution, evaluation loops, and multi-agent coordination.</p></li><li><p>
Partnering closely with Engineering, Data Science, and Design to deliver high-impact features at speed and quality.</p></li><li><p>
Working with Marketing and Sales to craft differentiated positioning, messaging, and go-to-market strategies for AI-native CX solutions.</p></li><li><p>
Exploring emerging technologies, including LLM frameworks, RAG systems, vector search, orchestration engines, agent toolkits, and copilots to inform product direction continuously.</p></li><li><p>
Owning measurable outcomes: adoption, retention, satisfaction, activation rates, and tangible business value.</p></li></ul><p></p><p><b><br>
What you'll bring:</b></p><ul><li><p>
5+ years of product management experience, including 2+ years building AI/ML, GenAI, or automation products.</p></li><li><p>
Demonstrated experience working with agent-based systems, copilots, workflows, or automation platforms.</p></li><li><p>
Technical fluency, comfortable discussing LLM architecture, embeddings, fine-tuning, RAG, tool-calling, and APIs with engineering teams.</p></li><li><p>
A builder and problem-solver who thrives in ambiguity, moves fast, and excels at taking AI products from concept to shipped reality.</p></li><li><p>
Proven success launching AI-powered or highly technical products in high-growth or startup-like environments.</p></li><li><p>
Exceptional communication skills, with the ability to align executives, engineers, and customers around a shared vision.</p></li><li><p>
A strong sense of ownership and passion for applying AI to transform customer experiences and enterprise workflows.</p></li></ul><p></p><p><b>
As a Unifone you will receive a range of benefits:</b></p><ul><li><p>
Competitive salary and bonus.</p></li><li><p>
Unifonic share scheme (we are all owners!).</p></li><li><p>
30 holiday days after the first anniversary.</p></li><li><p>
Your Birthday off!</p></li><li><p>
Spend up to 25 days per year working from anywhere in the world!</p></li><li><p>
Paid leave for new parents.</p></li><li><p>
LinkedIn learning license.</p></li></ul></div><p></p>

Product Manager - Agentic AI

Rotana Hotels

<p>We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.</p><p>As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:</p><ul><li>Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure</li><li>Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed</li><li>Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests</li><li>Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries</li><li>Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels</li><li>Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures</li><li>Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems</li><li>Maintain the privacy of all guests by ensuring that no details of the guests are disclosed</li><li>Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</li></ul>

Front Desk Agent - Arabic Speaker

Tamkeen Human Resource (THR)

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  The Project Manager will oversee the delivery of exceptional, personalized experience service for clients. This role leads a team agent and collaborates with various departments to ensure smooth, exclusive, and Outstanding interactions that uphold the organization&rsquo;s brand image and commitment to service excellence.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Develop and implement service standards, procedures, and protocols to ensure consistent, high-quality experience.
  </li>
  <li>
   Oversee day-to-day operations, ensuring smooth and efficient client interactions.
  </li>
  <li>
   Manage all aspects of visits, including arrival coordination, itinerary management, special requests, and follow-up.
  </li>
  <li>
   Anticipate client needs and take proactive steps to exceed expectations.
  </li>
  <li>
   Handle escalated issues or complaints promptly and professionally.
  </li>
  <li>
   Supervise, train, and motivate the team to deliver premium customer experience.
  </li>
  <li>
   Work closely with internal departments (e.g., operations, logistics, finance, sales, and marketing) to ensure smooth delivery of services.
  </li>
  <li>
   Coordinate with senior management to plan and execute visits, events, or special projects.
  </li>
  <li>
   Monitor service KPIs such as client satisfaction, service quality, and response time.
  </li>
  <li>
   Improve services and process aimed at enhancing client satisfaction and fostering long-term loyalty.
  </li>
  <li>
   Maintain the highest level of confidentiality in handling information.
  </li>
  <li>
   Ensure all interactions are carried out with tact, respect, and discretion.
  </li>
 </ul>
 <li>
 </li>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Bachelor&rsquo;s degree in hospitality management, Business Administration, or a related field (Master&rsquo;s degree preferred).
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   3&ndash;5 years of experience in customer experience, Banking, hospitality, or client relations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills:
  </strong>
 </p>
 <ul>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Strong leadership and team management abilities.
  </li>
  <li>
   High attention to detail and exceptional organizational skills.
  </li>
  <li>
   Ability to handle high-pressure situations with professionalism.
  </li>
  <li>
   Problem Solving and Decision-Making
  </li>
  <li>
   Cultural, protocols and etiquettes Awareness
  </li>
 </ul>
 <p>
 </p>
</div>


Project Manger

Explore 1661+ Agent at your service in Riyadh Saudi Arabia this December. Find roles across top companies and apply now to boost your career.