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ai ml and data transformation lead

ahlibank

<div>
 
 SUMMARY OF ROLE:
 
 
 Lead the bank's AI, Machine Learning, and data transformation initiatives to drive digital innovation, enhance customer experience, and monetize data assets. This role focuses on strategic oversight of data transformation, enabling the bank to harness the value of data for operational efficiency, customer engagement, and revenue generation, while adhering to governance frameworks and ethical standards.
 
 
 
 KEY RESPONSIBILITIES:
 
 
 
 AI/ML Strategy and Implementation:
 
 
 &bull; Support in developing and implementing a 3-year AI/ML strategy aligned with the bank's innovation and digital transformation goals.
 
 &bull; Identify and oversee AI/ML opportunities in customer-facing solutions, such as financial advisors, product matching, gamification, and conversational AI.
 
 &bull; Ensure AI solutions are scalable, secure, and aligned with the bank's innovation and ethical standards.
 
 
 
 AI solution delivery and lifecycle ownership
 
 
 &bull; Oversee end-to-end AI/ML solution lifecycle: discovery, data readiness, model development/selection, evaluation, deployment, monitoring, and continuous improvement.
 
 &bull; Ensure AI solutions are scalable, resilient, secure, and aligned with ethical and responsible AI principles.
 
 &bull; Define and enforce model governance practices (validation, performance thresholds, drift monitoring, versioning, retraining triggers, documentation).
 
 
 
 Data Transformation Oversight:
 
 
 &bull; Provide operational and strategic support to the direction for the bank&rsquo;s data transformation program, ensuring alignment with business goals.
 
 &bull; Oversee the transition to a data-driven culture, facilitating the integration of data into decision-making processes across all departments.
 
 &bull; Ensure robust data governance frameworks are in place, adhering to compliance, privacy, and security standards, particularly within the Omani regulatory context.
 
 &bull; Collaborate with the PMO, Transformation Office, and business units to ensure seamless execution of data-related initiatives.
 
 
 
 Data Monetization:
 
 
 &bull; Identify and capitalize on opportunities to monetize the bank&rsquo;s data assets through innovative solutions.
 
 &bull; Work with cross-functional teams to design and implement data products that generate fee income and enhance customer value.
 
 &bull; Explore partnerships and collaborations to leverage data for new revenue streams, ensuring the bank remains competitive in the market.
 
 
 
 Governance and Compliance:
 
 
 &bull; Lead the establishment of governance frameworks for AI and data programs, ensuring ethical and responsible use of technologies.
 
 &bull; Conduct periodic reviews of AI and data initiatives, addressing risks, privacy concerns, and compliance with local and international regulations.
 
 &bull; Balance innovation and stringent data privacy requirements, offering strategic solutions to potential conflicts.
 
 
 
 R&amp;D and Innovation:
 
 
 &bull; Stay informed about the latest trends in AI, ML, and data transformation, applying insights to the bank&rsquo;s strategy.
 
 &bull; Evaluate emerging technologies to assess their potential impact on the bank's data and AI landscape.
 
 &bull; Drive experimentation and pilots to test innovative AI and data monetization use cases.
 
 
 
 Team Leadership and Development:
 
 
 &bull; Mentor and upskill team members to foster expertise in AI, ML, and data transformation.
 
 &bull; Build a pipeline of talent to support the bank&rsquo;s long-term innovation and data goals.
 
 &bull; Promote a data-driven and innovation-focused culture within the organization
 
 
 
 
 Requirements
 
 
 &bull; Omani nationals only
 
 &bull; Bachelor&rsquo;s degree in AI, Data Science, Computer Science, Engineering, or a related field, with 5&ndash;8 years of experience in AI/ML and data roles, including 2+ years in a lead role.
 
 &bull; Proven delivery of production AI solutions, strong hands-on AI/ML or data engineering background, and experience leading cross-functional stakeholders, with familiarity in cloud or on-prem platforms (AWS, Azure, GCP), lakehouse architectures, Spark/SQL, containers, API integration, and working knowledge of LLMs, RAG, and vector databases.
 
 
 
 
 
 
 
</div>

AI/ML and Data Transformation Lead

Oman Housing Bank | بنك الإسكان العُماني

<div>
 
 
 Job Purpose:
 
 
 
 The Head - Technology Solutions leads the Bank&rsquo;s technology development and application landscape across core banking, digital channels, and surrounding enterprise systems. He/ She ensures the design, development, integration, and optimization of business-critical applications.
 
 
 The Head - Technology Solutions drives AI adoption, automation, and continuous improvement to enhance agility and scalability. He/ She aligns all related technology solutions with the Bank&rsquo;s fintech-oriented digital roadmap to maintain compliance and support rapid delivery.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 <ul>
 <li>
 Defines and executes technology solutions strategy aligned with digital transformation goals.
 </li>
 <li>
 Guides adoption of AI tools and automation frameworks to enhance efficiency and customer experience.
 </li>
 <li>
 Oversees end-to-end lifecycle of core banking, digital channels, ERP, payment systems, and middleware.
 </li>
 <li>
 Ensures interoperability and seamless integration across internal and external systems.
 </li>
 <li>
 Drives API-first integration strategy for secure and efficient connectivity.
 </li>
 <li>
 Maintains enterprise architecture principles to ensure scalability and resilience.
 </li>
 <li>
 Evaluates and integrates emerging technologies to support fintech agility.
 </li>
 <li>
 Collaborates with data teams to leverage AI for predictive analytics and process automation.
 </li>
 <li>
 Ensures adherence to regulatory frameworks, PCI DSS, and data privacy standards.
 </li>
 <li>
 Partners with Cybersecurity teams to maintain a robust security posture.
 </li>
 <li>
 Manages strategic vendor relationships to optimize technology partnerships.
 </li>
 <li>
 Communicates complex technical concepts clearly to business stakeholders.
 </li>
 <li>
 Owns technology budgets, monitors expenses, and delivers cost optimization.
 </li>
 <li>
 Builds and mentors a high-performing team to support evolving technology needs.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications and Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, IT Engineering, or a related discipline. Advanced certifications in technology leadership, architecture, or digital transformation are preferred.
 </li>
 <li>
 Minimum of 10 years of experience in application development and support, with at least 5 years in a leadership capacity within banking or fintech environments.
 </li>
 <li>
 Proven expertise in AI/ML tools, automation frameworks, core banking and digital channel applications, and integration of surrounding systems such as ERP, payments, and middleware.
 </li>
 <li>
 Strong grasp of enterprise architecture principles and API-driven design to ensure scalable and resilient technology solutions.
 </li>
 <li>
 Solid knowledge of regulatory compliance requirements and cybersecurity standards relevant to the financial sector.
 </li>
 <li>
 Demonstrated experience in managing IT budgets, leading cross-functional teams, and communicating technical concepts to diverse stakeholders.
 </li>
 <li>
 Fluency in English and Arabic, both written and verbal.
 </li>
 </ul>
 
 
 
 
 
 ** Applications will be accepted until 25-Dec-2025 at 2:00 P.M
 
 
 
 
 Submissions received after this date and time will not be considered **
 
 
</div>

Head - Technology Solutions

<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 The Program Manager is responsible for leading large-scale SAP transformation programs across the Middle East, ensuring strong governance, predictable delivery, and high customer satisfaction. The role requires hands-on leadership of end-to-end program execution, from initiation through go-live and stabilization, while managing complex stakeholder landscapes that include client PMOs, partners, and C-level executives.
 
 
 You will oversee multi-workstream teams, drive financial performance for programs valued at USD 5 million or more, and ensure alignment with SAP Activate, quality standards, and internal delivery frameworks. Acting as a trusted advisor, you will guide customers and partners through critical project decisions, manage risks proactively, and maintain the clarity and structure needed for smooth execution.
 
 
 This role is ideal for a senior delivery leader who can balance strategy and execution, maintain discipline under pressure, and consistently deliver successful outcomes in fast-paced and complex environments.
 
 
 
 What You&rsquo;ll Build
 
 
 
 <ul>
 <li>
 Large-scale SAP transformation programs across the Middle East, delivered end-to-end from initiation to go-live and stabilization.
 </li>
 <li>
 Strong project governance structures, including steering committees, RAID processes, and quality assurance gates aligned with SAP Activate.
 </li>
 <li>
 High-performing cross-functional teams (20+ members) capable of delivering complex program outcomes over extended periods.
 </li>
 <li>
 Robust financial and commercial controls for projects valued at USD 5 million and above, ensuring predictable margins and on-track financial performance.
 </li>
 <li>
 A risk-resilient delivery environment through disciplined risk, issue, and dependency management frameworks.
 </li>
 <li>
 Trusted advisory relationships with customer PMOs, executive sponsors, and partner delivery teams to drive alignment and business outcomes.
 </li>
 <li>
 Clear, consistent reporting mechanisms for internal leadership, customer stakeholders, and product teams.
 </li>
 <li>
 Scalable delivery methods for cloud transformation initiatives including SuccessFactors, ARIBA, CX, RISE with SAP migrations, and On-Prem to Cloud transitions.
 
 
 </li>
 </ul>
 
 What You Bring Focus
 
 
 
 <ul>
 <li>
 Proven experience delivering large and complex SAP programs in the Middle East within the last 3 years.
 </li>
 <li>
 A strong track record of managing large project teams (20+ members for 6+ months) across multiple engagements.
 </li>
 <li>
 Hands-on ownership of project financials, including budgets of USD 5M+ and successful delivery in at least three major programs.
 </li>
 <li>
 Deep understanding of SAP implementation methodologies, including SAP Activate, QA gate processes, and structured governance models.
 </li>
 <li>
 Ability to lead full project management cycles: scope planning, schedule management, resource allocation, RAID management, quality assurance, documentation, and executive reporting.
 </li>
 <li>
 Strong capability to steer partner-led implementations, acting as a trusted advisor to partners, client PMO, and project sponsors.
 </li>
 <li>
 Expertise in identifying, managing, and mitigating project risks, issues, and dependencies.
 </li>
 <li>
 Experience ensuring successful customer outcomes and alignment with both internal and external stakeholders.
 </li>
 <li>
 Exposure to cloud transformation programs such as SuccessFactors, ARIBA, CX, BTP, or other SaaS-based SAP solutions.
 </li>
 <li>
 SAP Certification in at least one major module and PMP&reg; (or equivalent) project management certification.
 </li>
 <li>
 Knowledge of the latest SAP tool chain, including:
 </li>
 <ul>
 <li>
 SAP Cloud ALM (CALM)
 </li>
 <li>
 Signavio (process modeling and transformation)
 </li>
 <li>
 WalkMe (digital adoption)
 </li>
 <li>
 Tricentis (test automation for SAP)
 </li>
 <li>
 Syniti (data migration and governance)
 </li>
 </ul>
 <li>
 Experience with large-scale migrations (RISE with SAP, lift-and-shift, on-prem to cloud transitions).
 </li>
 <li>
 Familiarity with Agile delivery practices for SAP environments.
 </li>
 <li>
 Exceptional communication, stakeholder management, and team leadership skills.
 </li>
 <li>
 Ability to influence and collaborate confidently with C-level executives.
 </li>
 <li>
 Strong presentation, documentation, and executive reporting capabilities.
 </li>
 <li>
 Fluency in English (required) and Arabic (highly preferred).
 
 </li>
 </ul>
 
 Where You Belong Focus
 
 
 
 You&rsquo;ll be part of a high-performing delivery organization that leads some of the most complex SAP transformation programs in the Middle East. You&rsquo;ll work closely with senior leadership, strategic partners, and C-level customer stakeholders to shape delivery outcomes that matter. This is a place for someone who thrives in large programs, values structure and governance, and enjoys solving difficult problems with clarity and confidence.
 
 
 
 You&rsquo;ll Belong In a Team That
 
 
 
 <ul>
 <li>
 Operates with strong delivery discipline, transparency, and accountability
 </li>
 <li>
 Values clear communication, smart decision-making, and proactive leadership
 </li>
 <li>
 Works collaboratively with internal SAP teams, partners, and customer PMOs
 </li>
 <li>
 Embraces new technologies and modern SAP toolchains to drive efficiency
 </li>
 <li>
 Recognizes and rewards ownership, performance, and continuous improvement
 
 
 </li>
 </ul>
 #SAPJobs #ProgramManager #ProjectPrincipalConsultant #SAPDelivery #SAPProjectManagement #SAPActivate #SAPCX #CloudTransformation #RISEwithSAP #MiddleEastJobs #DubaiJobs #QatarJobs # #DigitalTransformation #TechLeadership #ProjectGovernance #PMPCertified #SAPCareers
 
 
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 440995 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
 
 
</div>

Program Manager-Middle East

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div> 
The Program Manager is responsible for leading large-scale SAP transformation programs across the Middle East, ensuring strong governance, predictable delivery, and high customer satisfaction. The role requires hands-on leadership of end-to-end program execution, from initiation through go-live and stabilization, while managing complex stakeholder landscapes that include client PMOs, partners, and C-level executives.
You will oversee multi-workstream teams, drive financial performance for programs valued at USD 5 million or more, and ensure alignment with SAP Activate, quality standards, and internal delivery frameworks. Acting as a trusted advisor, you will guide customers and partners through critical project decisions, manage risks proactively, and maintain the clarity and structure needed for smooth execution.
This role is ideal for a senior delivery leader who can balance strategy and execution, maintain discipline under pressure, and consistently deliver successful outcomes in fast-paced and complex environments.
What you&rsquo;ll build<ul><li>
Large-scale SAP transformation programs across the Middle East, delivered end-to-end from initiation to go-live and stabilization.</li><li>
Strong project governance structures, including steering committees, RAID processes, and quality assurance gates aligned with SAP Activate.</li><li>
High-performing cross-functional teams (20+ members) capable of delivering complex program outcomes over extended periods.</li><li>
Robust financial and commercial controls for projects valued at USD 5 million and above, ensuring predictable margins and on-track financial performance.</li><li>
A risk-resilient delivery environment through disciplined risk, issue, and dependency management frameworks.</li><li>
Trusted advisory relationships with customer PMOs, executive sponsors, and partner delivery teams to drive alignment and business outcomes.</li><li>
Clear, consistent reporting mechanisms for internal leadership, customer stakeholders, and product teams.</li><li>
Scalable delivery methods for cloud transformation initiatives including SuccessFactors, ARIBA, CX, RISE with SAP migrations, and On-Prem to Cloud transitions.</li></ul>
What you bring Focus:
<ul><li>Proven experience delivering large and complex SAP programs in the Middle East within the last 3 years.</li><li>
A strong track record of managing large project teams (20+ members for 6+ months) across multiple engagements.</li><li>
Hands-on ownership of project financials, including budgets of USD 5M+ and successful delivery in at least three major programs.</li><li>
Deep understanding of SAP implementation methodologies, including SAP Activate, QA gate processes, and structured governance models.</li><li>
Ability to lead full project management cycles: scope planning, schedule management, resource allocation, RAID management, quality assurance, documentation, and executive reporting.</li><li>
Strong capability to steer partner-led implementations, acting as a trusted advisor to partners, client PMO, and project sponsors.</li><li>
Expertise in identifying, managing, and mitigating project risks, issues, and dependencies.</li><li>
Experience ensuring successful customer outcomes and alignment with both internal and external stakeholders.</li><li>
Exposure to cloud transformation programs such as SuccessFactors, ARIBA, CX, BTP, or other SaaS-based SAP solutions.</li><li>
SAP Certification in at least one major module and PMP&reg; (or equivalent) project management certification.</li><li>
Knowledge of the latest SAP tool chain, including:<ul><li>
SAP Cloud ALM (CALM)</li><li>
Signavio (process modeling and transformation)</li><li>
WalkMe (digital adoption)</li><li>
Tricentis (test automation for SAP)</li><li>
Syniti (data migration and governance)</li></ul></li><li>
Experience with large-scale migrations (RISE with SAP, lift-and-shift, on-prem to cloud transitions).</li><li>
Familiarity with Agile delivery practices for SAP environments.</li><li>
Exceptional communication, stakeholder management, and team leadership skills.</li><li>
Ability to influence and collaborate confidently with C-level executives.</li><li>
Strong presentation, documentation, and executive reporting capabilities.</li><li>
Fluency in English (required) and Arabic (highly preferred).</li></ul>
Where you belong Focus:
You&rsquo;ll be part of a high-performing delivery organization that leads some of the most complex SAP transformation programs in the Middle East. You&rsquo;ll work closely with senior leadership, strategic partners, and C-level customer stakeholders to shape delivery outcomes that matter. This is a place for someone who thrives in large programs, values structure and governance, and enjoys solving difficult problems with clarity and confidence.
You&rsquo;ll belong in a team that:<ul><li>
Operates with strong delivery discipline, transparency, and accountability</li><li>
Values clear communication, smart decision-making, and proactive leadership</li><li>
Works collaboratively with internal SAP teams, partners, and customer PMOs</li><li>
Embraces new technologies and modern SAP toolchains to drive efficiency</li><li>
Recognizes and rewards ownership, performance, and continuous improvement</li></ul>
#SAPJobs #ProgramManager #ProjectPrincipalConsultant #SAPDelivery #SAPProjectManagement #SAPActivate #SAPCX #CloudTransformation #RISEwithSAP #MiddleEastJobs #DubaiJobs #QatarJobs # #DigitalTransformation #TechLeadership #ProjectGovernance #PMPCertified #SAPCareers<div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 440995 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

Oman Air

<div>
 
 
 
 Oman Air has built up a reputation as a strong, competitive leader in the airline industry. We are committed to recruiting and nurturing bright and dynamic individuals to meet our manpower needs. In the new millennium, our mission is to seek out new ways to develop and improve our position as a leader in aviation excellence.
 
 
 
 
 
 
 
 
 
 We believe our people are the reason behind our success and we offer you a once in a lifetime opportunity to work in a team-based customer-oriented environment. Our emphasis is on continual staff development we achieve through the training we impart to our staff members.
 
 
 
 
 
 
 
 The Head of Loyalty will lead the complete transformation of the airline&rsquo;s existing frequent flyer programme while owning the airline&rsquo;s CRM strategy and operations. This role will be accountable for driving member acquisition, engagement, and retention to maximize revenues and reinforce brand loyalty. The position requires reimagining the programme&rsquo;s structure, benefits, and digital experience, alongside building a best-in-class CRM capability that uses customer data, analytics, and personalization to deliver targeted, relevant communications and offers. A core focus will be ensuring the loyalty programme&rsquo;s website and mobile app are informative, transactional, and self-service enabled to provide a seamless user experience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 1.
 
 Loyalty Programme Transformation
 
 
 
 &bull; Lead the end-to-end redesign of the loyalty programme, including proposition development, benefit structure, tiering, rewards, and operational processes.
 
 
 &bull; Benchmark against leading global programmes to ensure competitiveness and differentiation.
 
 
 &bull; Oversee re-launch planning and execution, including branding, member communications, and migration strategies.
 
 
 
 
 
 2.
 
 CRM Strategy &amp; Execution
 
 
 
 &bull; Develop and implement the airline&rsquo;s CRM strategy to support loyalty, retention, and revenue objectives.
 
 
 &bull; Build a robust customer data strategy for segmentation, targeting, and personalized marketing campaigns.
 
 
 &bull; Use predictive analytics to drive next best action recommendations and increase customer lifetime value.
 
 
 &bull; Oversee multi-channel CRM campaigns (E-Mail, SMS, app push notifications, web personalization) to engage customers throughout the lifecycle.
 
 
 
 
 
 
 3. Digital Experience &amp; Self-Service
 
 
 
 &bull; Ensure the loyalty programme&rsquo;s website and mobile app provide accurate programme information, offer full transactional capabilities (booking with points, purchasing miles, tier upgrades, etc.), and deliver frictionless self-service for members.
 
 
 &bull; Collaborate with digital and IT teams to continuously improve UX/UI, speed, and personalization capabilities.
 
 
 &bull; Monitor and optimize digital engagement and self-service adoption.
 
 
 
 
 
 
 4. Member Experience &amp; Engagement
 
 
 
 &bull; Design and implement personalized benefits and services that enhance loyalty and brand advocacy.
 
 
 &bull; Maintain a consistent, premium customer experience across all channels (digital, in-flight, airport, call centre).
 
 
 
 
 
 
 5. Partnerships &amp; Commercial Development
 
 
 
 &bull; Identify, negotiate, and manage strategic partnerships (alliances, hotels, car rentals, lifestyle brands, financial institutions) to expand earning and redemption opportunities.
 
 
 &bull; Leverage partnerships to generate incremental revenue and enhance member value.
 
 
 
 
 
 
 6. Operations, Technology &amp; Compliance
 
 
 
 &bull; Oversee day-to-day loyalty and CRM operations, including data integrity, accrual/redemption processes, and customer service.
 
 
 &bull; Ensure compliance with data privacy laws, GDPR, and industry regulations.
 
 
 
 
 
 
 7. Analytics &amp; Performance Management
 
 
 
 &bull; Define KPIs for loyalty and CRM performance, measuring impact on acquisition, engagement, retention, and revenue.
 
 
 &bull; Report regularly to senior leadership with insights and strategic recommendations.
 
 
 8. Team Leadership
 
 
 &bull; Lead, develop, and inspire high-performing loyalty and CRM teams.
 
 
 &bull; Foster cross-functional collaboration with commercial, marketing, digital, and operational teams.
 
 
 &bull; Perform any other related tasks as assigned by &ndash; Brand, Guest Experience &amp; Loyalty VP&ndash; Brand, Guest Experience &amp; Loyalty.
 
 
 
 
 
 
 Education &amp; Experience
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing, Business Administration, Finance, or related field (master&rsquo;s is degree added advantage).
 </li>
 <li>
 10-12 years&rsquo; experience in loyalty programme management and CRM, ideally within aviation.
 </li>
 <li>
 Proven track record in programme transformation and delivering measurable commercial results.
 </li>
 <li>
 Strong financial acumen with the ability to manage P&amp;L, evaluate ROI, and make commercially sound decisions.
 </li>
 <li>
 Expertise in CRM systems, customer data management, and digital engagement platforms.
 </li>
 <li>
 Strong understanding of airline commercial models, customer lifecycle management, and loyalty economics.
 </li>
 <li>
 Experience overseeing website and mobile app functionality for customer-facing programmes.
 </li>
 <li>
 Exceptional leadership, project management, and change management skills.
 </li>
 </ul>
 
 
 
 
 
 Special Skills &amp; Knowledge:
 
 
 <ul>
 <li>
 Strategic thinker with transformation leadership skills
 </li>
 <li>
 Data-driven decision maker with strong analytical capabilities
 </li>
 <li>
 Solid commercial and financial understanding
 </li>
 <li>
 Deep understanding of customer behaviour and lifecycle management
 </li>
 <li>
 Skilled negotiator and relationship builder
 </li>
 <li>
 Digital-first mindset with UX/UI awareness
 </li>
 <li>
 Ability to inspire and manage cross-functional teams
 </li>
 </ul>
 
 
 
 
 
 KPIs / Measures of Success:
 
 
 <ul>
 <li>
 Successful delivery of loyalty programme transformation on time and within budget
 </li>
 <li>
 Growth in active members and CRM database size
 </li>
 <li>
 Engagement rates across loyalty and CRM channels
 </li>
 <li>
 Incremental revenue from loyalty and CRM initiatives
 </li>
 <li>
 Customer satisfaction, NPS, and brand loyalty metrics
 </li>
 <li>
 Digital self-service adoption and transactional volumes
 </li>
 </ul>
</div>

Head of Loyalty

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 Canonical's product management team are technologists who have a passion for delivering products and solutions that help shape market demands while elevating open source software everywhere. This is a general application track for the product management positions at Canonical. You will set a clear vision, prioritize work effectively, and ensure the team delivers high-quality products that meet business and user needs. Apply here if you excel at leadership, communication, and technical vision, and believe you can drive product strategy for the business needs of tomorrow. During the interview process we will identify specific software products which would be a good fit for your interests.
 
 
 We believe that open source is transforming the way that enterprises solve their business needs. Although open source has been around for thirty years, it is only now fundamental to every corner of the software landscape. Going forward we believe open source will have an even bigger impact as it moves into specialised vertical markets. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies', starting with Ubuntu but expanding to cover every class of application on every class of compute. To deliver on that ambition, we select product managers for their intellect and strong drive to advance the open source community. Together, we aim to improve open source quality, outreach, and impact. Our product managers set the vision and the direction to ensure teams deliver the right products in the right markets at the right time. They push the boundaries of the technology landscape to identify and deliver products into new and existing market opportunities.
 
 
 Our product managers are technology professionals with a software engineering background who strive to become business executives and entrepreneurs. We discuss strategy, plan product development, drive engagement, and promote the open source way. We oversee the entire product lifecycle from conception to delivery, blending technical expertise, strategic thinking, analytics, project management skills and effective communication to ensure products meet both user needs and business objectives.
 
 
 We have open product manager roles across a wide range of product domains, including:
 
 
 <ul>
 <li>
 Ubuntu Platform - Our Ubuntu experience on Desktop, Server, Windows (WSL), Multipass, Gaming, Enterprise, &amp; Hardware Enablement
 </li>
 <li>
 Ubuntu Pro Services - Our key commercial offerings Ubuntu Pro, Compliance, Standards, Security Engineering, and Managed Services on cloud and on prem
 </li>
 <li>
 AI/ML &amp; MLOps - Open source AI/ML solutions, AIOps automation, model lifecycle management, Kubeflow, MLFlow, KServe, and AI infrastructure on cloud and edge
 </li>
 <li>
 IoT - Ubuntu on embedded devices and/or edge servers, device management, and robotics
 </li>
 <li>
 Cloud - Ubuntu in public and private clouds, promoting automation frameworks, and including technologies such as Kubernetes, MAAS, and LXD
 </li>
 <li>
 Telco - Open source for Telco's including technologies and standards related to Core Network, RAN/vRAN, SoNIC, DENT, and SmartNICs
 </li>
 <li>
 Finance - Open source solutions for financial institutions including trading platforms, blockchain technologies, regulatory compliance, and AI-driven analytics
 </li>
 <li>
 Automotive - Open source solutions for autonomous driving, in-vehicle infotainment, connected vehicles, and compliance with automotive industry standards such as ISO 26262 and ISO 21434
 </li>
 <li>
 Application Management - Open source solutions in the enterprise including Observability, IAM, App Stores and technologies such Grafana, GitOps, and Juju Charms
 
 
 </li>
 </ul>
 If your domain of expertise isn't listed above, yet you feel it's relevant to Canonical, then feel free to apply anyway. We will route you to the most suitable team.
 
 
 
 Location:
 
 These roles are home based in the EMEA time zone. You will be expected to be located in this region.
 
 
 The role entails
 
 
 <ul>
 <li>
 Lead the product development lifecycle, reviewing the priorities and goals for your product
 </li>
 <li>
 Collaborate with cross-functional teams such as engineering, design, marketing, and sales
 </li>
 <li>
 Address common challenges across projects, align on priorities, enable informed decisions, and keep business execution on track
 </li>
 <li>
 Conduct market research, analyse industry trends, and gather customer feedback to identify opportunities
 </li>
 <li>
 Communicate your product vision, status updates, and key decisions to ensure alignment and manage expectations
 </li>
 <li>
 Conduct usability testing, analyse user feedback, and iterate on the product to improve the user experience
 </li>
 <li>
 Collaborate with marketing, sales, and support teams to develop go-to-market strategies, create product documentation, and provide training
 </li>
 <li>
 Contribute to the success of our sales team in winning new opportunities, reviewing customer feedback and participating in customer meetings
 </li>
 <li>
 Oversee the work of a product line, ensuring consistency in strategy and execution across different teams
 </li>
 <li>
 Facilitate collaboration and resolve conflicts within different teams and across other departments
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 Exceptional academic results at high school and university
 </li>
 <li>
 Understanding of Linux and the wider open source software community
 </li>
 <li>
 Understanding of computer architecture, application development, datacenters, cloud or devices
 </li>
 <li>
 Passion to write about technologies and the tech landscape
 </li>
 <li>
 A strong work ethic, and personal interests aligned with the open source movement
 </li>
 <li>
 Curiosity, and the habit of continuous learning
 </li>
 <li>
 A strong sense of ownership
 </li>
 <li>
 Problem solving and the ability to innovate
 </li>
 <li>
 Outstanding communications skills in English, both verbal and written
 </li>
 <li>
 For more senior positions, product management experience in the software industry
 </li>
 <li>
 Ability to manage multiple projects or product lines while maintaining focus on key priorities
 </li>
 <li>
 Demonstrated leadership in aligning diverse teams and driving consensus around product strategies
 </li>
 <li>
 Willingness to travel internationally up to 4 times a year for company events up to two weeks long
 
 
 </li>
 </ul>
 
 Additional Skills That We Value
 
 
 
 <ul>
 <li>
 Familiarity with a particular verticals (e.g. Telco, Finance, Industrial, Automotive)
 </li>
 <li>
 Familiarity with the technology ecosystem including Silicon, IHV, ISV, ODM/OEMs, cloud service providers and channel
 </li>
 <li>
 Familiarity with cloud native technologies such as Kubernetes, Docker containers &amp; Snaps
 </li>
 <li>
 Familiarity with embedded and connected device technology and ecosystems
 </li>
 <li>
 Familiarity with networking technologies - ethernet, IPv4 and IPv6, routing, firewalling, overlays such as OVN/OVS, VPNs, SR-IOV, infiniband
 </li>
 <li>
 Familiarity with telco networking - RAN, Core, CPE
 </li>
 <li>
 Experience in leading distributed teams across different time zones
 </li>
 <li>
 Demonstrated ability to foster collaboration and innovation in team settings
 
 
 </li>
 </ul>
 What we offer you
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Product Manager

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