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International Turnkey Systems - ITS

<div>
 
 For a
 
 well-known Islamic Bank in Bahrain
 
 , we are looking for an experienced
 
 AI/ML Specialist (Engineer &ndash; Data Platform)
 
 . This role is focused on designing, developing, and deploying advanced machine learning solutions to support digital transformation initiatives in the banking sector. The successful candidate will bring deep expertise in ML, NLP, cloud AI platforms, and MLOps, with a strong background in financial services.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Machine Learning &amp; AI Solutions
 
 
 <ul>
 <li>
 Design and develop ML models for banking use cases (fraud detection, credit scoring, churn prediction, personalization).
 </li>
 <li>
 Collaborate with data engineers to prepare and preprocess data.
 </li>
 <li>
 Evaluate and optimize models for accuracy, precision, and recall.
 </li>
 <li>
 Deploy models using MLOps frameworks and CI/CD pipelines.
 </li>
 <li>
 Ensure explainability, compliance, and auditability of models.
 </li>
 </ul>
 
 
 
 
 
 Core AI/NLP Engineering
 
 
 <ul>
 <li>
 Work with Python frameworks (PyTorch, TensorFlow, LangChain, Hugging Face, OpenAI API, Anthropic Claude).
 </li>
 <li>
 Fine-tune LLMs (LoRA, PEFT, prompt tuning).
 </li>
 <li>
 Implement RAG pipelines and vector databases (Pinecone, FAISS, Weaviate, Chroma).
 </li>
 <li>
 Apply prompt engineering and orchestration tools (LangChain, LlamaIndex, Semantic Kernel).
 </li>
 </ul>
 
 
 
 
 
 Software Engineering &amp; Backend Integration
 
 
 <ul>
 <li>
 Develop APIs (RESTful, GraphQL), webhooks, and microservices.
 </li>
 <li>
 Containerize and deploy applications (Docker, Kubernetes).
 </li>
 <li>
 Integrate with enterprise systems (SharePoint, Salesforce, SQL).
 </li>
 </ul>
 
 
 
 
 
 Agent Orchestration &amp; Conversational AI
 
 
 <ul>
 <li>
 Utilize agent frameworks (LangGraph, AutoGen, CrewAI, Flowise).
 </li>
 <li>
 Design conversational UX with frameworks (Google CCAI, Microsoft Bot Framework, Voiceflow, Botpress).
 </li>
 <li>
 Conduct A/B testing and optimize user satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Data &amp; Infrastructure
 
 
 <ul>
 <li>
 Build pipelines with Airflow, dbt, Kafka.
 </li>
 <li>
 Manage feature stores and model registries (MLflow, Kubeflow).
 </li>
 <li>
 Monitor models for drift and performance issues.
 </li>
 </ul>
 
 
 
 
 
 Governance, Security &amp; Compliance
 
 
 <ul>
 <li>
 Conduct bias/fairness audits.
 </li>
 <li>
 Ensure compliance with GDPR, ISO 42001, NIST AI RMF, and local banking regulations.
 </li>
 <li>
 Implement secure logging and audit trails.
 </li>
 </ul>
 
 
 
 
 
 Product Strategy &amp; Business Alignment
 
 
 <ul>
 <li>
 Translate business problems into AI use cases.
 </li>
 <li>
 Define KPIs (accuracy, ROI, user satisfaction).
 </li>
 <li>
 Manage vendors and drive adoption of AI solutions.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s Degree in Computer Science (BE in Computer Science &amp; Engineering).
 </li>
 <li>
 
 Experience:
 
 7&ndash;10 years in AI/ML engineering, preferably in banking and IT transformation.
 </li>
 <li>
 
 Professional Training:
 
 Machine Learning, Deep Learning, MLOps, AI in Financial Services.
 </li>
 <li>
 
 Certifications:
 
 </li>
 <li>
 Google Professional ML Engineer
 </li>
 <li>
 Microsoft AI Engineer Associate
 </li>
 <li>
 TensorFlow Developer Certificate
 </li>
 <li>
 AWS Certified Machine Learning &ndash; Specialty
 </li>
 </ul>
 
 
 
 
 Skills &amp; Competencies
 
 <ul>
 <li>
 Machine Learning / Deep Learning
 </li>
 <li>
 Statistics &amp; Finance knowledge
 </li>
 <li>
 Data Preprocessing &amp; Feature Engineering
 </li>
 <li>
 Model Deployment &amp; MLOps
 </li>
 <li>
 Cloud AI Platforms (Azure ML, AWS SageMaker, Vertex AI)
 </li>
 <li>
 Explainable AI (XAI) &ndash; SHAP, LIME
 </li>
 <li>
 Statistical Analysis
 </li>
 <li>
 Business Problem Solving
 </li>
 </ul>
 
 
</div>

AI/ ML Specialist

Gulf University Bahrain

Job ProfileJob titleAI Solutions EngineerUnit name: Digital Transformation CenterReports to: Director of Digital Transformation Center &amp; IT ManagerIntroduction: Gulf University is a nationally accredited University which was established by his highness&rsquo;s the prime minister&rsquo;s cabinet decree number 1649-03 issued on the 2nd of September 2001. GU aims to establish itself as a distinguished provider of higher education that will appeal to international, Bahraini and GCC students who prefer to be educated in a cultural environment acceptable to parents, students, and labor market alike.IT Department is ensuring properly functioning and configured network devices, computers, secure access to facilities provided by the servers, such as applications and data storage areas, access to the systems, internet, and e-mail.Job Overview: We are seeking a highly skilled AI Solutions Engineer with strong expertise in AI development, automation systems, machine learning, LLM applications, and engineering‑based implementation of AI solutions. The candidate will lead all university AI projects end‑to‑end, including design, development, integration, training, and deployment.1. Required Qualifications and Experience: &middot; Bachelor&rsquo;s degree in computer science, engineering, AI, Data Science, or a related field (or equivalent work experience).&middot; Proven hands-on experience as a senior developer, with at least 4-5 years of AI development experience, server management, and Git version control system.&middot; Expertise in Python, machine learning frameworks (TensorFlow, PyTorch), n8n, LLM platforms, OpenAI, Azure AI, Google Vertex AI, or similar.&middot; Experience deploying AI models using Docker/Kubernetes.&middot; Solid understanding of API integration, including RESTful and SOAP APIs.&middot; Proficiency in Azure DevOps for project management and continuous integration/continuous deployment (CI/CD) pipelines.&middot; High commitments in deadline management and prioritization in a fast-paced environment.&middot; Advanced knowledge of database design principles, complex query optimization, and performance tuning.&middot; Familiarity with reporting tools and techniques for generating dashboards, actionable insights from data.&middot; Excellent communication skills and the ability to collaborate effectively with cross-functional teams.&middot; Demonstrated leadership abilities and experience mentoring junior developers.&middot; Strong attention to detail and a commitment to delivering high-quality code.2. Preferred qualifications and experience&middot; Master&rsquo;s / Bachelor&rsquo;s degree in computer science, engineering, or a related field.&middot; Certifications in relevant technologies such as AI, Clouds, Laravel, Azure, or Git.&middot; Experience with containerization technologies such as Docker and Kubernetes.&middot; Knowledge of machine learning algorithms and frameworks (e.g., TensorFlow, PyTorch).&middot; Previous experience working on AI-driven projects or applications.&middot; Contributions to open-source projects or participation in developer communities.3. Required Skills: &middot; AI/ML development: Understanding of artificial intelligence concepts and their applications in backend development. Awareness of machine learning algorithms and frameworks.&middot; Generative AI and LLM pipelines: Ability to build and deploy AI solutions using large language models (LLMs) for tasks such as text generation, automation, intelligent search, and RAG-based systems.&middot; Cloud AI platforms: Experience using cloud AI services (Azure AI, Vertex AI, AWS SageMaker) to train, deploy, and manage AI models securely and at scale.&middot; Automation and workflow optimization: Skilled in automating university processes, integrating systems, and creating efficient workflows that reduce manual work and improve operational performance.&middot; Git Version Control System: In-depth understanding of Git version control system for codebase management, collaboration, and version tracking.&middot; API Integration: Demonstrated expertise in integrating third-party APIs and services, including RESTful and SOAP APIs, to enhance system functionality and interoperability.&middot; Azure DevOps: Hands-on experience with Azure DevOps for project management, continuous integration, and deployment pipelines.&middot; Projects &amp; Deadline Management: Strong ability to manage project timelines effectively, prioritize tasks, and deliver high-quality code within specified deadlines.&middot; Complex Database Queries: Proficient in developing and optimizing complex database queries for efficient data retrieval and manipulation.&middot; Dashboards &amp; Reports: Experience in generating insightful reports and dashboards to provide stakeholders with valuable insights.&middot; Communication and Collaboration: Excellent communication skills and the ability to collaborate effectively with cross-functional teams, including front-end developers, UX/UI designers, and stakeholders.&middot; Leadership and Mentorship: Demonstrated leadership abilities and experience mentoring junior developers, providing guidance on best practices, coding standards, and emerging technologies.Job Type: Full-timeWork Location: In person

AI Solutions Engineer

Sellou

<div>
 About the Job
 
 
 
 
 We are looking for a&nbsp;
 
 Senior Software Engineer
 
 &nbsp;to join our backend team. The ideal candidate is proficient in&nbsp;
 
 TypeScript
 
 , understands&nbsp;
 
 AWS
 
 , and possesses a deep technical curiosity regarding AI backend infrastructure&mdash;from the evolution of MCPs to modern prompt engineering.
 
 
 We need someone with a deep understanding of the&nbsp;
 
 OpenClaw
 
 &nbsp;architecture.
 
 
 
 
 
 You should be adept at navigating complex structural challenges, particularly regarding how systems handle memory and persistent storage.
 
 We want a candidate passionate about OpenClaw is interested in evolving its capabilities.
 
 
 
 
 
 Role &amp; Responsibilities
 
 
 
 <ul>
 <li>
 
 Architect Backend Systems:
 
 &nbsp;Design and maintain robust, scalable, cloud-native backend services using TypeScript.
 </li>
 <li>
 
 OpenClaw Optimization:
 
 &nbsp;Dive deep into the OpenClaw framework to resolve structural bottlenecks and optimize critical components like&nbsp;
 
 heartbeats
 
 .
 </li>
 <li>
 
 Memory Management:
 
 &nbsp;Lead the transition of key data paths from traditional storage to&nbsp;
 
 persistent memory
 
 &nbsp;to drive performance gains.
 </li>
 <li>
 
 Legacy Analysis:
 
 &nbsp;Apply lessons learned from the failure of&nbsp;
 
 MCPs
 
 &nbsp;(Master Control Programs) to ensure our current architecture avoids historical pitfalls.
 </li>
 <li>
 
 Cloud Evolution:
 
 &nbsp;Leverage AWS to build and maintain infrastructure that supports high-concurrency AI workloads.
 </li>
 <li>
 
 AI Integration:
 
 &nbsp;Experiment with and self-host AI tools to optimize internal development workflows and system performance.
 </li>
 </ul>
 
 
 
 Qualifications
 
 
 
 
 We value technical curiosity and a "builder" mindset over a specific checklist of years, but ideally, you bring the following:
 
 <ul>
 <li>
 
 Deep Backend Expertise:
 
 &nbsp;Proven experience building high-performance distributed systems in a cloud environment (Node.js/TypeScript preferred).
 </li>
 <li>
 
 OpenClaw Mastery:
 
 &nbsp;
 
 Significant experience with OpenClaw, specifically regarding its memory management and structural architecture.
 
 </li>
 <li>
 
 Historical Context:
 
 &nbsp;A strong understanding of the evolution of MCPs, why they failed, and how to apply those lessons to modern systems.
 </li>
 <li>
 
 Systems Optimization:
 
 &nbsp;Experience optimizing low-latency components and moving data across the storage hierarchy (Storage &rarr; Persistent Memory).
 </li>
 <li>
 
 Cloud Proficiency:
 
 &nbsp;Advanced knowledge of&nbsp;
 
 AWS
 
 &nbsp;(EC2, S3, RDS, Lambda) or a demonstrated ability to master complex cloud stacks rapidly.
 </li>
 <li>
 
 AI/LLM Curiosity:
 
 &nbsp;A track record of experimenting with AI tools, such as self-hosting local models or using AI to automate system optimizations.
 </li>
 <li>
 
 Problem Solver:
 
 &nbsp;A "tinkerer" spirit&mdash;someone who runs a home lab or contributes to open-source projects in their spare time.
 </li>
 </ul>
</div>

Full Stack Developer - OpenClaw

Royal Bahrain Hospital and Royal Bahrain Medical Center

Orthopedic Physician &ndash; Spine / Shoulder / Sports Medicine (Specialist / Consultant)Job Summary:Royal Bahrain Hospital is seeking a qualified and experienced Orthopedic Physician specializing in Spine, Shoulder, or Sports Medicine to join our Orthopedic Department. The physician will be responsible for diagnosing, treating, and managing musculoskeletal disorders using both conservative and surgical approaches, providing high-quality patient care aligned with international medical standards.Key Responsibilities:<ul><li>Diagnose and treat orthopedic conditions involving spine, shoulder, and sports injuries</li><li>Perform orthopedic surgical procedures relevant to specialty (if surgical specialist/consultant)</li><li>Conduct outpatient consultations and inpatient management</li><li>Manage trauma and emergency orthopedic cases when required</li><li>Develop treatment plans including surgical and non-surgical management</li><li>Provide post-operative care and rehabilitation guidance</li><li>Maintain accurate medical documentation</li><li>Collaborate with multidisciplinary medical teams</li></ul>Minimum Qualifications:<ul><li>MBBS / MD degree from recognized medical institution</li><li>Specialty qualification in Orthopedic Surgery such as:</li><li>Arab Board of Orthopedics</li><li>European Board</li><li>UK CCT / FRCS (Orthopedics)</li><li>American Board of Orthopedic Surgery</li><li>Equivalent recognized qualification</li><li>Fellowship or subspecialty training in one of the following:</li><li>Spine Surgery</li><li>Shoulder Surgery</li><li>Sports Medicine</li><li>Eligible for or holding NHRA license (National Health Regulatory Authority &ndash; Bahrain)</li></ul>Experience Requirements: Specialist:<ul><li>Minimum 3&ndash;5 years post-specialty experience</li></ul>Consultant:<ul><li>Minimum 5&ndash;8+ years post-specialty experience</li><li>Proven surgical experience in spine, shoulder, or sports medicine preferred</li></ul>Skills Required:<ul><li>Expertise in orthopedic diagnosis and treatment</li><li>Strong surgical skills (for surgical roles)</li><li>Excellent clinical judgment</li><li>Strong communication and patient care skills</li><li>Ability to work in multidisciplinary team environment</li><li>Commitment to quality and safety standards</li></ul>Preferred Qualifications:<ul><li>Fellowship in Spine Surgery, Shoulder Surgery, or Sports Medicine</li><li>Experience in arthroscopic surgery</li><li>Experience in minimally invasive orthopedic procedures</li><li>Experience in tertiary or private hospital setting</li></ul>Employment Type:Full-Time &ndash; Specialist / ConsultantBenefits:<ul><li>Competitive salary package</li><li>Professional work environment</li><li>Health insurance</li><li>Annual leave</li><li>Career growth opportunities</li></ul>Job Type: Full-time

Orthopedic Physician – Spine / Shoulder / Sports Medicine

Nextcare

<div>
 
 
 Key Responsibilities
 
 /What You Do
 
 
 
 <ul>
 <li>
 Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention.
 </li>
 <li>
 Review and handle claims according to the established standard procedure.
 </li>
 <li>
 Support the team and departmental productivity goals to meet the agreed upon Service Level Agreement (SLA) and deliver exceptional customer service
 </li>
 <li>
 Provide accurate and professional responses to client inquiries, and if needed, collaborate with other departments to ensure prompt and efficient resolution.
 </li>
 <li>
 Engage in departmental medical training to broaden understanding of medical terminology and procedures, and enhance proficiency in claims processing skills.
 </li>
 <li>
 Ensures adaptability in various claims handling work-related tasks to be able to facilitate a multi-tasking role.
 </li>
 <li>
 Ensures that high quality targets (standard of work performance) are achieved at all times.
 </li>
 <li>
 Support the Team Leader to drive engagement within the Team
 </li>
 <li>
 Other Ad hoc duties as required
 
 
 </li>
 </ul>
 
 AI READINESS
 
 Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use
 
 
 
 Key Requirements/What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any Medical field, Paramedical, Finance, Business Administration, Insurance, or a related field preferred.
 </li>
 <li>
 1-2 years&rsquo; experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles.
 </li>
 <li>
 Proficiency in MS Office
 </li>
 <li>
 A highly customer-focused individual with strong interpersonal, communicative and accuracy skills.
 </li>
 <li>
 Team player
 </li>
 <li>
 Physically fit to carry out duties.
 </li>
 <li>
 Ability to demonstrate sounds work ethics.
 </li>
 <li>
 Ability to work under pressure and to meet tight deadlines and service standards
 </li>
 <li>
 Legally permitted to work in the country of operations.
 </li>
 <li>
 Hybrid working option available as per business requirements.
 
 
 </li>
 </ul>
 
 How we hire
 
 Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.
 
 
 
 Key Benefits/What We Offer
 
 
 
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
 
 
 Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
 
 
 We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
 
 
 We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.
 
 
 Great to have you on board. Let's care for tomorrow.
</div>

Claims Processing Officer

<div>
 
 
 Key Responsibilities
 
 /What You Do
 
 
 
 <ul>
 <li>
 Manages routine daily claims administration work.
 </li>
 <li>
 Coordinates work flow &amp; meet deadlines
 </li>
 <li>
 Give support and guidance on escalated issues, complaints and challenging claims and lead by example
 </li>
 <li>
 Attends calls and e-mails from insurance companies, clients and providers.
 </li>
 <li>
 Responsible for the allocation of work throughout the team, compliance with service level agreements, the quality of the service, team productivity and reducing complaints.
 </li>
 <li>
 Assist for the professional development of team members and identification of specific training needs and mentoring.
 </li>
 <li>
 Support to have successful and efficient operation of the team and the oversight of all highprofile claims.
 </li>
 <li>
 Increases efficiency, minimizes errors and administration time.
 </li>
 <li>
 Own the day-to-day escalated claims by the team, but also by customers and partners.
 </li>
 <li>
 To act as a technical reference point across the team
 </li>
 <li>
 Use Allianz Partners client database accurately and effectively to ensure reports generated give a true reflection of the department&rsquo;s workload, which consequently facilitates effective target planning
 </li>
 <li>
 Other Ad hoc duties as required.
 
 
 </li>
 </ul>
 
 AI READINESS
 
 Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use
 
 
 
 Key Requirements/What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any Medical field, Finance, Business Administration, Insurance, or a related field preferred.
 </li>
 <li>
 3-5 years&rsquo; experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles.
 </li>
 <li>
 With at least 1 year proven work experience as a team leader or similar role
 </li>
 <li>
 Organized with the ability to prioritize and multi-task
 </li>
 <li>
 Strong leadership and great analytical skills
 </li>
 <li>
 With high level of technical knowledge and professionalism at all times to lead by example
 </li>
 <li>
 Experience of working with senior managers and understanding the necessity to act in a pleasant and courteous manner and to be able to work effectively with others.
 </li>
 <li>
 Legally permitted to work in the country of operations.
 </li>
 <li>
 Hybrid working option available as per business requirements.
 
 
 </li>
 </ul>
 
 How we hire
 
 Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.
 
 
 
 Key Benefits/What We Offer
 
 
 
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
 
 
 Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
 
 
 We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
 
 
 We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.
 
 
 Great to have you on board. Let's care for tomorrow.
</div>

Claims Processing Team Leader

<div>
 The main duty of a Customer Care Unit Officer is to respond to communication inquiries / complaints raised by members, providers, brokers, and payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded within predetermined time scales and are dealt with the highest standards of customer service. The CCU Officer will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. The CCU Officer will correspond with Care Center Management accordingly and comply to provide a customer-oriented service at all times.
 
 
 
 
 Key Responsibilities
 
 /What You Do
 
 
 
 <ul>
 <li>
 Closely coordinate with Payers, Providers and Members by providing quality actions and resolutions to their concerns and queries.
 </li>
 <li>
 Proactively handle complaints at the earliest.
 </li>
 <li>
 Follow communication/update expectations with clients, in accordance with NEXtCARE policies, scheme or agreed time frames set.
 </li>
 <li>
 Answer inbound Emails as well as assist customers who have specific inquiries
 </li>
 <li>
 Build customer&rsquo;s interest in the services and products offered by the company
 </li>
 <li>
 Provide personalized customer service of the highest level
 </li>
 <li>
 Update the existing database with changes and the status of each existing/prospective customer/member
 </li>
 <li>
 Document details of all conversation and actions taken.
 </li>
 <li>
 Correspond with Care Centre Management and keep an open channel of communication.
 </li>
 <li>
 Maintaining records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
 </li>
 <li>
 Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.
 </li>
 <li>
 Efficiently adjudicate pre-approval claims that exceed the standard Turnaround Time (TAT) to ensure timely resolution.
 </li>
 <li>
 Issue Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.
 
 
 </li>
 </ul>
 
 AI READINESS
 
 Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
 
 
 
 Key Requirements/What You Bring
 
 
 
 <ul>
 <li>
 Bachelors Degree ; Medical background (Medical, Paramedical)
 </li>
 <li>
 2+ years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus.
 </li>
 <li>
 Physically fit to carry out duties.
 </li>
 <li>
 Legally permitted to work in the country of operations.
 </li>
 <li>
 Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
 </li>
 <li>
 Excellent customer service and support skills.
 </li>
 <li>
 Excellent Arabic &amp; English language skills
 
 
 </li>
 </ul>
 
 How we hire
 
 Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.
 
 
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
 
 
 Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
 
 
 We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
 
 
 We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.
 
 
 Great to have you on board. Let's care for tomorrow.
</div>

Customer Care Officer

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