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Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 
 Role Overview
 
 
 
 We&rsquo;re looking for a
 
 Full Stack AI Software Engineer with strong AI/ML experience
 
 to join our AI Factory team.
 
 
 You&rsquo;ll work on designing, developing, and deploying scalable, production-grade applications that integrate
 
 Large Language Models
 
 ,
 
 Generative AI
 
 , and
 
 data pipelines
 
 .
 
 
 You will collaborate closely with data scientists, AI researchers, and business stakeholders to turn ideas into impactful AI-powered software products.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Design and develop end-to-end AI-powered applications and internal tools for business teams.
 </li>
 <li>
 Build and maintain full-stack applications using React (frontend) and Python/FastAPI (backend).
 </li>
 <li>
 Implement and optimize LLM-based systems, including RAG pipelines, prompt engineering, and model integration.
 </li>
 <li>
 Collaborate with AI/ML engineers to productionize models and integrate them into user-facing products.
 </li>
 <li>
 Deploy, monitor, and maintain applications using Docker and Kubernetes.
 </li>
 <li>
 Contribute to the AI Factory platform by developing reusable components, APIs, and SDKs.
 </li>
 <li>
 Ensure software quality through testing, CI/CD pipelines, and DevOps best practices.
 
 
 </li>
 </ul>
 Stay updated on the latest trends in
 
 AI/ML
 
 ,
 
 Generative AI
 
 , and
 
 LLM frameworks
 
 (LangChain, LlamaIndex, etc.)
 
 
 
 About You
 
 
 
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 7+ years of professional experience as a Software Engineer.
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 Strong full-stack development skills:
 </li>
 <li>
 Proven experience building AI-driven applications, especially with LLMs, Generative AI, or RAG systems.
 </li>
 <li>
 Hands-on experience with containerization and orchestration tools (Docker, Kubernetes).
 </li>
 <li>
 Familiarity with cloud platforms (AWS, Azure, or GCP) and CI/CD pipelines.
 </li>
 <li>
 Solid understanding of RESTful APIs, microservices, and system design.
 </li>
 <li>
 Strong problem-solving skills, with a collaborative and pragmatic mindset.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience with LangChain, LlamaIndex, or similar LLM frameworks.
 </li>
 <li>
 Knowledge of vector databases (e.g., PostgreSql, Pinecone, Weaviate, FAISS).
 </li>
 <li>
 Exposure to MLOps and AI model lifecycle management.
 </li>
 <li>
 Familiarity with prompt engineering and AI agent frameworks.
 </li>
 <li>
 Experience building internal tools or platforms for cross-functional teams.
 
 
 </li>
 </ul>
 You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Senior Full Stack AI Software Engineer

BCG X

<div>
 Who We Are
 
 
 Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
 
 
 To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures&mdash;and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
 
 
 
 We Are BCG X
 
 
 
 We&rsquo;re a diverse team of more than 3,000 tech experts united by a drive to make a difference. Working across industries and disciplines, we combine our experience and expertise to tackle the biggest challenges faced by society today. We go beyond what was once thought possible, creating new and innovative solutions to the world&rsquo;s most complex problems. Leveraging BCG&rsquo;s global network and partnerships with leading organizations, BCG X provides a stable ecosystem for talent to build game-changing businesses, products, and services from the ground up, all while growing their career. Together, we strive to create solutions that will positively impact the lives of millions.
 
 
 What You'll Do
 
 
 Our BCG X teams own the full analytics value-chain end to end: framing new business challenges, designing innovative algorithms, implementing, and deploying scalable solutions, and enabling colleagues and clients to fully embrace AI. Our product offerings span from fully custom-builds to industry specific leading edge AI software solutions.
 
 
 As an AI Software Engineer you&rsquo;ll be part of our rapidly growing engineering team and help to build the next generation of AI solutions. You&rsquo;ll have the chance to partner with clients in a variety of BCG regions and industries, and on key topics like climate change, enabling them to design, build, and deploy new and innovative solutions.
 
 
 What You'll Bring
 
 
 We Are Looking For Talented Individuals With a Passion For Software Development, Large-scale Data Analytics And Transforming Organizations Into AI Led Innovative Companies. Successful Candidates Possess The Following
 
 
 <ul>
 <li>
 Apply software development practices and standards to develop robust and maintainable software
 </li>
 <li>
 Actively involved in every part of the software development life cycle
 </li>
 <li>
 Experienced at guiding non-technical teams and consultants in and best practices for robust software development
 </li>
 <li>
 Optimize and enhance computational efficiency of algorithms and software design
 </li>
 <li>
 Motivated by a fast-paced, service-oriented environment and interacting directly with clients on new features for future product releases
 </li>
 <li>
 Enjoy collaborating in teams to share software design and solution ideas
 </li>
 <li>
 A natural problem-solver and intellectually curious across a breadth of industries and topics
 </li>
 <li>
 4+ years of relevant experience.
 
 
 </li>
 </ul>
 
 Technologies
 
 
 
 Programming Languages: Python
 
 
 Additional info
 
 
 #BCGXjob
 
 
 Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
 
 
 BCG is an E - Verify Employer. Click here for more information on E-Verify.
</div>

Forward Deployed AI Engineer, Egypt - BCG X

Sana Commerce

<div>
 
 What started in 2007 with a pizza and a plan has grown into a fast-moving SaaS company empowering manufacturers, distributors, and wholesalers to thrive in complex B2B commerce.
 
 
 
 
 Our mission is simple: help businesses build stronger relationships through seamless digital commerce.
 
 
 
 
 At Sana Commerce, you&rsquo;ll join a team that&rsquo;s bold, growth-oriented, and customer-obsessed, where every engineer has real ownership and impact.
 
 
 
 
 
 About the role
 
 
 
 
 
 We&rsquo;re looking for a Senior Full Stack Software Engineer who can help us build a high performance, scalable e-commerce platform.
 
 
 
 
 You will be playing a critical role in expanding our product at speed, while building features that help our customers grow, and contributing to our initiative of bringing engineering excellence to a new level.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 What you'll be doing
 
 
 
 
 <ul>
 <li>
 Design and develop robust, scalable, and high-performance software systems using C#, .NET, TypeScript (ES6), React.js, Redux, RxJS, Webpack, and GraphQL
 </li>
 <li>
 Collaborate with a cross-functional team to define, design, and ship new features
 </li>
 <li>
 Lead the system design, testing and coding standards efforts, contributing with clean &amp; high-performance code and architecture
 </li>
 <li>
 Implement modern best practices and patterns in software engineering
 </li>
 <li>
 Mentor software engineers
 </li>
 <li>
 Conduct code reviews and ensure coding standards, best practices, and security guidelines are implemented
 </li>
 <li>
 Troubleshoot, debug, and upgrade existing software
 </li>
 <li>
 Stay up to date with emerging trends and technologies in software development to continuously improve our products and processes
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 
 What you'll bring:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Engineering
 </li>
 <li>
 5+ years of experience in software development, with a strong background in web development using C#, .NET and React
 </li>
 <li>
 You have a strong engineering mindset and experience in having end to end ownership of the software you build (DevOps, testing, system design, observability, git version control)
 </li>
 <li>
 You have solid experience with reactive programming principles and flux architecture
 </li>
 <li>
 You have designed scalable, complex systems based on services-oriented architecture, on cloud (Azure Cloud preferred) and you are familiar with event driven architecture and domain driven design
 </li>
 <li>
 You have a strong drive to continuously improve your craft
 </li>
 <li>
 You have a passion for mentoring and guiding team members
 </li>
 <li>
 You&rsquo;ve fully embraced generative AI tools, and you&rsquo;ve found your way using AI to help you be a high-performing engineer, deliver faster and at a higher quality
 </li>
 <li>
 You are experienced in working in an agile environment
 </li>
 <li>
 You have excellent problem-solving skills
 </li>
 <li>
 Your communication and teamwork skills enable you to effectively collaborate with cross-functional teams and find solutions to new challenges
 </li>
 </ul>
 
 
 Why you&rsquo;ll love working here
 
 
 
 
 <ul>
 <li>
 Impact from day one &ndash; Join a scale-up where your ideas shape how global businesses operate online.
 </li>
 <li>
 Continuous learning &ndash; Access a structured onboarding rated 9.1/10 by previous hires, mentorship, and feedback culture.
 </li>
 <li>
 Hybrid flexibility &ndash;
 
 Work from our Alexandria office 3 days per week
 
 and from home 2 days.
 </li>
 <li>
 Career growth &ndash; Expand your technical and leadership scope in a company built for long-term success.
 </li>
 </ul>
 
 
 Our values
 
 
 
 
 
 At Sana Commerce, our values drive everything we do:
 
 
 
 <ul>
 <li>
 Champions of Our League &ndash;
 
 We deliver lasting success, balancing quick wins and long-term value
 
 </li>
 <li>
 Supercharge Our Customers &ndash;
 
 We&rsquo;re revolutionizing B2B commerce together, helping our customers to lead and succeed.
 
 </li>
 <li>
 Determined to Grow &ndash;
 
 We embrace challenges, growing and raising the bar for ourselves and our industry.
 
 </li>
 <li>
 Bold Together &ndash;
 
 We dare to be bold because we have each other&rsquo;s back.
 
 </li>
 </ul>
 
 
 Ready to build reliability that scales?
 
 
 
 
 
 Apply now and help shape the foundation of our next-generation SaaS platform.
 
 
 
 
 
 
 Additional Information
 
 
 
 
 
 
 
 
 
 
 
</div>

Senior Full Stack Software Engineer - Alexandria

Arrow Electronics

<div>
 
 Position
 
 
 
 Senior Java Software Engineer
 
 
 
 Job Description
 
 
 
 We are looking for a skilled Senior Java Developer to join our team and take ownership of designing, developing, and maintaining robust, scalable Java-based applications. This role requires deep expertise in Java and its related frameworks, strong problem-solving abilities, and a solid understanding of modern development practices.
 
 
 As a Senior Developer, you will lead project initiatives or development teams, collaborate closely with cross-functional groups including QA, DevOps, and UI/UX designers, and provide technical guidance to junior developers. You&rsquo;ll play a key role in ensuring our applications meet high standards of performance, scalability, and alignment with business goals.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Design, implement, debug, and deploy Java-based applications across the full SDLC.
 </li>
 <li>
 Collaborate with cross-functional teams to develop robust, maintainable solutions.
 </li>
 <li>
 Contribute to technical design and architectural decisions using modern best practices.
 </li>
 <li>
 Maintain high code quality through unit testing and clean code principles.
 </li>
 <li>
 Support configuration, build automation, deployment, and continuous integration.
 </li>
 <li>
 Mentor junior developers and actively contribute to a culture of technical excellence.
 </li>
 <li>
 Stay up to date with industry trends and contribute ideas on integrating innovations such as Generative AI where applicable.
 </li>
 <li>
 Design and integrate agentic AI capabilities into applications, planning, tool usage, workflow automation, and intelligent decision-making.
 </li>
 <li>
 Collaborate with AI engineers to build, orchestrate, and optimize agent-based systems using LLMs, vector search and RAG workflows.
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Programming &amp; Frameworks:
 
 
 </li>
 </ul>
 Java, Spring Boot, Angular, Node.js, OOP, Design Patterns
 
 
 <ul>
 <li>
 Web Technologies:
 
 
 </li>
 </ul>
 JavaScript (Basics, AJAX), REST &amp; SOAP Web Services
 
 
 <ul>
 <li>
 Database &amp; ORM:
 
 
 </li>
 </ul>
 Native SQL, Oracle, MySQL, Database Design, ERD, JPA, Hibernate
 
 
 <ul>
 <li>
 Search &amp; Messaging:
 
 
 </li>
 </ul>
 Apache Solr, Elasticsearch, Kafka
 
 
 <ul>
 <li>
 Build &amp; Deployment:
 
 
 </li>
 </ul>
 Maven, CI/CD, Deployment Automation
 
 
 <ul>
 <li>
 Testing &amp; Quality:
 
 
 </li>
 </ul>
 Unit Testing (Junit, TestNG), TDD, Clean Code Practices
 
 
 <ul>
 <li>
 Application Servers:
 
 
 </li>
 </ul>
 Apache Tomcat, WebLogic, JBoss, WebSphere, GlassFish, OC4J
 
 
 <ul>
 <li>
 Tools &amp; Configuration:
 
 
 </li>
 </ul>
 Git, Configuration Management, JIRA, XML (XSD, DTD)
 
 
 <ul>
 <li>
 Security:
 
 
 </li>
 </ul>
 Familiarity with OWASP secure coding techniques and best practices to mitigate vulnerabilities
 
 
 <ul>
 <li>
 Generative AI &amp; Intelligent Automation:
 </li>
 <li>
 Hands-on experience or strong familiarity with building AI-enhanced features using LangChain, LangGraph, and similar orchestration frameworks.
 </li>
 <li>
 Knowledge of Retrieval-Augmented Generation (RAG) pipelines and integrating them into enterprise applications.
 </li>
 <li>
 Understanding of vector databases (e.g., Pinecone, Milvus, Elasticsearch vectors) and practical usage of embeddings for semantic search or contextual retrieval.
 </li>
 <li>
 Ability to design prompts and optimize interactions with Large Language Models (LLMs) to improve reasoning, accuracy, and performance.
 </li>
 <li>
 Understanding multi-agent workflows, planning, and tool-use capabilities powered by modern LLMs.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Big Data &amp; NoSQL: Hadoop, Hive, Sqoop, Pentaho, MongoDB, HBase
 </li>
 <li>
 Containers &amp; DevOps: Docker, Kubernetes
 </li>
 <li>
 Other: Security Best Practices, AOP (Aspect-Oriented Programming)
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-Cairo, Egypt (Al Emdad &amp; Al Tamween)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Information Technology
</div>

Senior Java Software Engineer

Cegedim

<div>
 
 Votre Mission Chez Cegedim
 
 
 
 Join us in building the infrastructure that powers next-generation AI solutions.At Cegedim Academy, we're looking for passionate MLOps Engineering Interns to work alongside experienced mentors and talented peers on real-world AI and machine learning platforms. As part of the internship, you'll contribute to building scalable, reliable, and production-ready systems that support the deployment and operation of AI solutions.This is a hybrid, fast-paced environment where innovation, collaboration, and continuous learning are encouraged. You'll gain hands-on experience with modern cloud and MLOps technologies while helping deliver AI systems at scale.
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Build and maintain machine learning deployment pipelines
 </li>
 <li>
 Automate model training, testing, and deployment workflows
 </li>
 <li>
 Implement CI/CD practices for machine learning applications
 </li>
 <li>
 Monitor model performance, reliability, and data drift in production
 </li>
 <li>
 Manage cloud infrastructure supporting AI workloads
 </li>
 <li>
 Improve observability, governance, and reproducibility of ML systems
 </li>
 <li>
 Collaborate with AI Engineers, Software Engineers, and mentors throughout the project lifecycle
 </li>
 <li>
 Learn industry best practices for operating machine learning systems
 
 
 </li>
 </ul>
 What We're Looking For
 
 
 Currently pursuing or recently completed (2025 or 2026) a degree in:
 
 
 <ul>
 <li>
 Computer Science
 </li>
 <li>
 Computer Engineering
 </li>
 <li>
 Artificial Intelligence
 </li>
 <li>
 Data Science or related fields
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Strong programming skills in Python
 </li>
 <li>
 Understanding of software engineering and DevOps fundamentals
 </li>
 <li>
 Familiarity with Docker and containerization concepts
 </li>
 <li>
 Knowledge of CI/CD pipelines and version control systems
 </li>
 <li>
 Interest in cloud computing and machine learning operations
 </li>
 <li>
 Familiarity with Kubernetes, MLflow, Airflow, GitHub Actions, GitLab CI, AWS, Azure, or GCP is a plus
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Strong teamwork, communication, and problem-solving skills
 </li>
 <li>
 Curiosity, initiative, and a willingness to learn
 </li>
 <li>
 Ability to work in a collaborative environment
 
 
 </li>
 </ul>
 Why Join Us?
 
 
 <ul>
 <li>
 Work on real-world AI infrastructure and deployment challenges
 </li>
 <li>
 Receive mentorship from experienced professionals
 </li>
 <li>
 Gain practical experience with modern MLOps tools and cloud platforms
 </li>
 <li>
 Collaborate in a supportive and innovative environment
 </li>
 <li>
 Build skills that prepare you for a career in MLOps and Cloud Engineering
 </li>
 </ul>
</div>

MLOps Engineering Intern

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 
 
 At TP we deliver excellent service and support. Every colleague commits to the following principles:
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Taking ownership.
 
 You hold the request or problem until it is resolved. We do not send people away to another (internal) desk.
 </li>
 <li>
 
 Unburdening colleagues.
 
 We do not say "no, this is not possible". We think along with them and explain how what they want can be achieved in a different way.
 </li>
 <li>
 
 Proactive communication.
 
 If we are not going to meet a deadline you hear it from us proactively, not after the fact.
 </li>
 </ul>
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 As a Senior CX Platform &amp; Conversational AI Engineer, you design, operate and continuously improve TP's CCaaS and conversational AI capabilities. You ensure that Genesys Cloud, IVR, routing, chat, messaging, voice, integrations and AI-supported customer journeys improve agent productivity, customer experience and account outcomes. The role combines hands-on CCaaS engineering with conversational AI, prompt lifecycle management, ITIL discipline and measurable CX improvement. You treat prompts, bot flows and agent-assist configurations as production artefacts that are versioned, tested, monitored and changed under control. The role contributes directly to business outcomes such as AHT, FCR, containment, CSAT, agent productivity and cost-to-serve, while ensuring platform reliability, secure data handling and operational continuity. You report to the IT Director and work closely with IT Engineering &amp; Development, Service Management, Operations, Business Service &amp; AI Demand Partners and relevant vendors.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Owning the technical lifecycle and operational quality of Genesys Cloud / PureCloud capabilities within the assigned scope.
 </li>
 <li>
 Designing, configuring, operating and improving Genesys Cloud / PureCloud and related CCaaS components.
 </li>
 <li>
 Building and optimising IVR, ACD, chat, SMS/messaging, email routing and channel-spanning customer journeys.
 </li>
 <li>
 Supporting SIP trunks, telephony integration, voice quality, call routing and incident resolution.
 </li>
 <li>
 Integrating CCaaS platforms with CRM, ServiceNow, knowledge bases, agent desktop tools, reporting and conversational AI services.
 </li>
 <li>
 Designing and improving bot flows, intent models, fallback handling, escalation logic and containment optimisation.
 </li>
 <li>
 Supporting LLM-driven summarisation, suggested responses, next-best-action and knowledge retrieval at the point of need (agent assist).
 </li>
 <li>
 Ensuring that AI-supported customer journeys and agent-assist capabilities are designed with appropriate human-in-the-loop, privacy and quality controls.
 </li>
 <li>
 Designing, testing, versioning, monitoring and retiring prompts as production artefacts under change control.
 </li>
 <li>
 Defining and executing test scenarios, regression checks and go-live validation for CX-critical changes.
 </li>
 <li>
 Working with Business Service &amp; AI Demand Partners and Operations stakeholders to translate business and client requirements into measurable CX platform improvements.
 </li>
 <li>
 Supporting and shaping the convergence between CCaaS capabilities and conversational AI within the CX domain.
 </li>
 <li>
 Supporting vendor coordination for Genesys, telephony, conversational AI and integration-related topics.
 </li>
 <li>
 Applying ITIL incident, problem, change and release practices to CX-critical services.
 </li>
 <li>
 Maintaining flow documentation, prompt documentation, runbooks, test scenarios and support guidance.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 At minimum a demonstrable bachelor-level working and thinking ability in IT, engineering, telecommunications, computer science or a related ICT discipline, or equivalent experience.
 </li>
 <li>
 Genesys Cloud certification preferred.
 </li>
 <li>
 ITIL Foundation desirable; practical ITIL experience required.
 </li>
 <li>
 Conversational AI, bot design, prompt engineering or CX automation certification is desirable.
 </li>
 <li>
 Working knowledge of SIP / VoIP, REST APIs, contact-centre fundamentals and omnichannel service delivery is required.
 </li>
 <li>
 Minimum 5 years of experience in CCaaS, contact center technology, telephony or CX platform engineering.
 </li>
 <li>
 Strong hands-on experience with Genesys Cloud / PureCloud, including routing, queues, flows, IVR and platform administration.
 </li>
 <li>
 Working knowledge of SIP, VoIP, trunking, voice quality and telephony troubleshooting.
 </li>
 <li>
 Experience with REST APIs, JSON, webhooks and integration patterns.
 </li>
 <li>
 Experience with ServiceNow ITSM processes required; ServiceNow integration / API experience desirable.
 </li>
 <li>
 Experience with conversational AI, bot flows, intent models, prompt design or agent assist is strongly desirable.
 </li>
 <li>
 Working knowledge of ITIL incident, problem, change and release practices.
 </li>
 <li>
 Strong documentation discipline: flow documentation, prompt documentation, runbooks, test scenarios and operational handover.
 </li>
 <li>
 Ability to work independently in an international remote or hybrid team.
 </li>
 <li>
 English C1 required.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Hands-on Genesys Cloud / PureCloud experience.
 </li>
 <li>
 Strong understanding of IVR, ACD, routing, queues and omnichannel flows.
 </li>
 <li>
 Working knowledge of SIP / VoIP / trunking and voice troubleshooting.
 </li>
 <li>
 Experience with REST APIs, JSON and integration patterns.
 </li>
 <li>
 ITIL incident, problem and change management awareness.
 </li>
 <li>
 ServiceNow ITSM awareness.
 </li>
 <li>
 Strong documentation discipline.
 </li>
 <li>
 English C1.
 </li>
 <li>
 Ability to work independently in an international remote / hybrid environment.
 </li>
 <li>
 Basic conversational AI and prompt engineering awareness, or demonstrable willingness and ability to learn quickly.
 </li>
 </ul>
 
 
 
 
 
 
 
 Preferred Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Advanced conversational AI design.
 </li>
 <li>
 Prompt lifecycle management.
 </li>
 <li>
 Agent assist design and evaluation.
 </li>
 <li>
 Bot analytics and containment optimisation.
 </li>
 <li>
 Genesys advanced integrations.
 </li>
 <li>
 AI ethics and data compliance in customer interaction environments.
 </li>
 <li>
 Customer journey analytics.
 </li>
 <li>
 ServiceNow API integration.
 </li>
 <li>
 Vendor management and advanced stakeholder communication.
 </li>
 </ul>
 
 
</div>

Senior Full Stack & AI Solutions Developer

<div>
 
 The AI/ML Developer II is responsible for developing, improving, and deploying advanced AI/ML solutions that support company products and internal systems. This role focuses on implementing scalable AI systems, integrating AI tools into operational workflows, and supporting the reliable operation of internally developed AI technologies.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 
 AI/ML Model Development
 
 </li>
 <li>
 Design, implement, and improve machine learning models used in company systems
 </li>
 <li>
 Optimize model performance, reliability, and scalability
 </li>
 <li>
 Develop AI-powered features and integrate them into applications and services
 </li>
 <li>
 Contribute to architectural and technical design of AI solutions
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 AI Tools Deployment &amp; Operational Support
 
 </li>
 <li>
 Deploy and maintain internally developed AI tools within operational environments
 </li>
 <li>
 Setup and support operations using company-developed AI tools
 </li>
 <li>
 Ensure reliable operation of AI systems in production environments
 </li>
 <li>
 Troubleshoot technical issues affecting AI tools and services
 </li>
 <li>
 Collaborate with engineering teams to integrate AI systems with internal platforms
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 LLM &amp; AI Agent Development
 
 </li>
 <li>
 Develop and integrate features powered by Large Language Models (LLMs)
 </li>
 <li>
 Implement AI copilots, assistants, or AI agent-based workflows
 </li>
 <li>
 Integrate generative AI capabilities into applications and services
 </li>
 <li>
 Evaluate emerging AI technologies and apply them to product development
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Issue Management &amp; Documentation
 
 </li>
 <li>
 Troubleshoot and resolve technical issues affecting AI systems
 </li>
 <li>
 Perform root cause analysis of system or model failures
 </li>
 <li>
 Maintain technical documentation of AI systems and deployments
 </li>
 <li>
 Ensure adherence to development, QA, and release procedures
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Compliance &amp; Risk Management
 
 </li>
 <li>
 Ensure full adherence to legal requirements, internal policies, data-privacy rules, and external standards, promoting ethical and secure practices.
 </li>
 <li>
 Proactively report and escalate issues that may pose operational, reputational, or compliance risks.
 </li>
 <li>
 Support the team&rsquo;s health, safety, and wellbeing culture by prioritizing safe practices in daily activities.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Education and Specific Training
 </li>
 <li>
 English B2 or above
 </li>
 <li>
 Minimum 2 years of experience in AI/ML development or related software engineering roles.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 <ul>
 <li>
 Independently make technical decisions on model optimization, AI feature implementation, and internal AI tool deployment
 </li>
 <li>
 Recommend improvements to AI systems, pipelines, and operational practices
 </li>
 <li>
 Evaluate technical alternatives and advise on best approaches for medium-complexity AI projects
 </li>
 <li>
 Escalate high-impact or strategic decisions to AI Manager
 </li>
 </ul>
 
 
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AI/ML Developer

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