sales engineer

ai engineer

it support engineer

technical sales engineer

architect engineer

ai solution architect emea

Genesys

<div>
 <strong>
  Be the one building AI-powered experiences where they matter most.
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 </strong>
 At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
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 Help build, support and operate technology used by more than 8,000 organizations in over 100 countries &ndash; moving AI from possibility to production in real-world enterprise environments every day.
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 <br/>
 The
 <strong>
  Genesys AI Architect
 </strong>
 is a senior presales AI specialist who operates across three core motions:
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 <ul>
  <li>
   Driving strategic AI opportunities with customers and sales teams
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   Scaling the field through reusable assets, technical enablement, and coaching
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   Shaping product and go-to-market direction through real-world customer and field feedback
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  </li>
 </ul>
 This role requires a blend of deep AI technical acumen, exceptional sales, communication, and executive storytelling skills, and the ability to translate complex capabilities into clear, actionable business value.
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 <strong>
  Key Responsibilities:
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 </strong>
 <ul>
  <li>
   Design end-to-end AI systems for customer experience use cases. Architect reliable, production-ready AI solutions that go beyond prompt design, combining LLMs, deterministic workflows, tools, and orchestration layers. Define how AI interacts across the full journey (self-service, agent copilot, journey management, and back-office automation), including fallback strategies, human handoff, and failure handling.
  </li>
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   Optimize retrieval-augmented generation (RAG) and knowledge architectures to extend Genesys solutions where required. Design scalable knowledge and retrieval strategies that ground AI responses in enterprise data. Develop approaches for content structuring, chunking, embedding, and ranking to ensure accuracy, relevance, and freshness. Partner with customers to align AI outputs with trusted knowledge sources while balancing performance, latency, and governance requirements.
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   Establish AI evaluation frameworks and quality measurement strategies. Define how success is measured for AI-driven experiences, including accuracy, containment, customer satisfaction, and business impact. Create test sets, evaluation methodologies, and feedback loops to continuously improve performance. Translate technical quality metrics into business-relevant outcomes to support customer decision-making and adoption.
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   Engineer contextual AI experiences that leverage real-time data and conversation state. Design how AI systems incorporate dynamic context such as customer data, interaction history, and external signals. Optimize context management and prompt structure to maximize relevance while managing token limits and response quality. Ensure AI interactions remain coherent, personalized, and aligned across channels and touchpoints.
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   Design for scalability, latency, and cost efficiency in enterprise environments. Evaluate and optimize AI solutions for real-world constraints, including response time (especially for voice), throughput, and cost at scale. Make informed tradeoffs across model selection, caching strategies, and architecture patterns to deliver performant and economically viable solutions. Ensure designs meet enterprise expectations for reliability and responsiveness.
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   Leverage expert-level knowledge of Genesys AI capabilities to articulate and demonstrate product value to customers and prospects.
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   Support pre-sales activities such as technical discovery, solution design, product demonstrations, sandbox/trial engagements, AI integration guidance, and value assessments.
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   Design and deploy AI prototypes in sandbox and/or customer development environments to validate use cases, integrations, latency, and success criteria, and to highlight the differentiated value of Genesys AI.
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   Partner with account teams and Professional Services to transition successful prototypes into production pilots supporting technical handoff, hardening, KPI alignment, and business outcome validation.
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   Build integrations to third-party systems via RESTful APIs and emerging interoperability patterns such as MCP and A2A showcasing the art of the possible with Genesys Cloud AI solutions.
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   Develop reusable technical assets and enable Solution Consultants, partners, and account teams through workshops, coaching, and scalable technical content.
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   Provide technical feedback and strategic insights to Product Management and Engineering on AI product design, implementation considerations, and customer-driven enhancements.
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   Influence CIO/CTO-level stakeholders and position Genesys as integral to an organization&rsquo;s broader IT and transformation strategy.
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  </li>
 </ul>
 <strong>
  Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   AI Architecture &amp; Technical Judgment: Hands-on experience designing modern AI solutions for customer experience orchestration and contact center use cases using the right mix of classic ML, NLU/NLP, retrieval-based systems, LLMs, orchestration patterns, tool use and agentic approaches. Ability to make and defend architecture tradeoffs across latency, cost, explainability, governance, multilingual requirements, and business risk.
  </li>
  <li>
   Enterprise Integration &amp; Real-Time Design: Expertise integrating AI solutions with enterprise platforms, knowledge sources, RESTful APIs, event-driven architectures, identity systems, and broader cloud ecosystems. Able to design for real-world constraints including voice latency, fallback paths, throughput, reliability, and secure data access.
  </li>
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   Evaluation, Governance &amp; Observability: Ability to define AI evaluation strategies, success metrics, and monitoring approaches across offline and online testing, retrieval quality, tool-call accuracy, safety, drift, auditability, and cost control.
  </li>
  <li>
   Executive Communication &amp; Field Enablement: Strong ability to translate complex AI architectures into clear business value for technical and executive stakeholders, while also creating reusable assets, workshops, and enablement content that scale field capability across the SC organization.
  </li>
  <li>
   Prompt Design &amp; AI Workflow Optimization: Practical experience designing prompts, context strategies, and orchestration flows as part of a broader system architecture, rather than as a standalone discipline.
  </li>
  <li>
   Technical Demonstration Prowess: Proven ability to create, deliver, and adapt compelling technical demonstrations and presentations that clearly articulate AI integration points and business impact.
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   Sales Acumen: Demonstrated success partnering with sales teams to understand customer challenges and provide AI-focused technical solutioning.
  </li>
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   Business Value Orientation: Ability to identify opportunities for process optimization and recommend AI-driven solutions that enhance customer outcomes and operational efficiency.
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   Executive Presence: Proven ability to influence CIO/CTO decision-makers.
  </li>
  <li>
   Strong understanding of the Genesys Cloud platform and Genesys AI preferred.
  </li>
  <li>
   Foundational understanding of programming concepts (Python preferred).
  </li>
  <li>
   Fluency in English and Arabic languages.
  </li>
  <li>
   French language fluency as a plus.
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   <br/>
  </li>
 </ul>
 <strong>
  Working at Genesys
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   AI at enterprise scale &ndash; Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year
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   A flexible-first culture &ndash; Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work
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   Growth in the AI era &ndash; Build future-ready skills through mentorship, learning programs, leadership development and education support
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  <li>
   Time to recharge and give back &ndash; Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families
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   Recognized globally &ndash; Genesys is Great Place to Work&reg; certified in 17 countries and 94% of employees are proud to tell others they work at Genesys
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   <br/>
  </li>
 </ul>
 Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
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 <strong>
  What Happens After You Apply
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  <br/>
 </strong>
 After you apply, here's what you can typically expect:
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 <ul>
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   Our Talent Acquisition team reviews your application with the hiring team
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   A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
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   Next, you'll meet the hiring manager and other members of the interview team
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   We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases
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  <li>
   After interviews are complete, our team will follow up with the final steps
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   <br/>
  </li>
 </ul>
 Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
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 <br/>
 <strong>
  Stay Connected
  <br/>
  <br/>
 </strong>
 Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
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 Get notified about relevant opportunities.
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 <strong>
  Be the one building what's next - where AI, experience and impact come together.
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  <br/>
 </strong>
 <strong>
  Employee Referral
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 </strong>
 If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
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 <br/>
 <strong>
  About Genesys:
  <br/>
  <br/>
 </strong>
 Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
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 <strong>
  Reasonable Accommodations:
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  <br/>
 </strong>
 If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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 You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
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 This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.
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 <strong>
  Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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 </strong>
 <em>
  Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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 </em>
</div>


AI Solution Architect EMEA

Cisco

Meet the Team
<br><br>
Cisco's vision is to change the way the world works, lives, plays, and learns! We made the Internet what it is today. In the Agentic AI era, our vision is even more relevant today than ever.
<br>You will be a Solution Sales Engineer specializing in Identity Security and IAM within the EMEA region, serving as a primary technical authority and strategic advisor for customers in the Middle East, influencing high-value security investments. You will lead the full technical sales cycle – from discovery and solution design to proof-of-value and deal closure – by leveraging deep expertise in identity and AI to secure enterprise applications and infrastructure. By fostering a culture of high performance and innovation, you will drive significant revenue growth while positioning Cisco as a market leader in security. Furthermore, you will stay at the forefront of evolving AI trends, integrating cross-product solutions through a"One Cisc" approach to address complex customer challenges effectively. You will join a supportive team that prioritizes customer success and community impact, offering an environment where you can have fun, feel inspired, and contribute to meaningful change.
<br><br>
Your Impact
<br><br>
As a Sales Solutions Engineer at Cisco, you will be a technical authority who directly influences high-value investments by serving as a trusted advisor to CISOs, senior executives, and other decision makers. You will own the technical win strategy, driving revenue growth through superior solution design, competitive positioning, and the execution of high-impact trials. By leading complex sales cycles and securing technical wins, you will be instrumental in expanding Cisco’s security footprint within key accounts across the Middle East.
<br>Your expertise in Zero Trust architecture and the foundational elements of IAM, MFA, and PAM will be critical to securing both human and non-human identities within customers’ environments. You will lead discovery sessions to architect comprehensive solutions that address specific customer threats and compliance requirements. Through compelling demonstrations and workshops, you will differentiate Cisco’s portfolio, ensuring that every engagement delivers measurable security improvements and clear return on investment.
<br>Beyond individual deals, you will establish yourself as a thought leader by translating emerging security trends into actionable customer value. By fostering a"One Cisc" approach, you will collaborate across functions to integrate identity security solutions with broader networking portfolios, while cultivating customer advocates to influence product roadmaps. Your commitment to technical excellence and community engagement will ultimately solidify Cisco’s reputation as the premier partner for enterprise identity security.
<br><br>
Minimum Qualifications
<br><br>
<ul>
<li>5+ years of experience in a technical sales, solutions engineering, or similar role, managing technical and business relationships with complex global organizations.</li>
<li>Working knowledge of the Identity and IAM ecosystem.</li>
<li>Ability to closely collaborate with sales and customer-facing teams to drive business results.</li>
<li>Extensive experience working with customers across the Middle East region of EMEA.</li>
<li>Exceptional presentation skills with ability to articulate complex technical concepts to diverse audiences from practitioners to executives.</li>
<li>Strong business acumen connecting technical solutions to business outcomes and ROI.</li>
<li>Consultative selling approach with proven ability to build trusted advisor relationships.</li>
</ul>
Preferred Qualifications
<br><br>
<ul>
<li>Degree in engineering, computer science, or a related field.</li>
<li>Familiarity with how security, networking, and identity engineers design, implement, integrate, manage, and support these platforms.</li>
<li>Extensive experience across multiple customer segments (Enterprise, Commercial, Public Sector, and Partners) with a solid knowledge of Cisco Secure Networking solutions including Duo, Multicloud Defense, Secure Access, SD-WAN/SASE, and AI Security/Agentic AI.</li>
<li>Experience with different Identity and directory vendors and their products (Cisco Duo, Microsoft Entra, Okta, Ping, CyberArk, SailPoint etc.), either through managing these platforms in a production environment, or through selling and integrating them into customer environments.</li>
<li>Exceptional communication, storytelling, and presentation skills, coupled with the ability to effectively influence and engage large audiences, senior leaders, customers, and partners.</li>
<li>Cisco CCIE/CCNP, ISC2, or other industry-standard certification in Security or Networking.</li>
</ul>
Why Cisco?
<br><br>
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
<br>Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
<br>We are Cisco, and our power starts with you.

Solutions Engineer

Jorofy Private Limited

<p><b>ENUM is Hiring in Oman | Enterprise System Architect &amp; Digital Transformation Consultant (On-Site)</b></p><p>We are looking for a highly experienced professional to lead enterprise architecture and digital transformation initiatives across government and enterprise environments.</p><p><b>Enterprise System Architect &amp; Digital Transformation Consultant</b></p><p><b>Location:</b> Oman (On-site)</p><p><b>Key Skills &amp; Experience:</b></p><p>✔ Enterprise Architecture &amp; Solution Design (TOGAF preferred)<br/>✔ Microsoft .NET, Azure, Microservices &amp; API-first architecture<br/>✔ AI/ML integration, LLMs, RAG, and intelligent systems design<br/>✔ DevOps, CI/CD pipelines, Docker &amp; cloud-native practices<br/>✔ Enterprise integration, system modernization &amp; governance<br/>✔ Experience in government or large-scale enterprise projects</p><p><b>Key Responsibilities:</b></p><p>✔ Design scalable and secure enterprise architectures<br/>✔ Lead digital transformation and modernization initiatives<br/>✔ Architect AI-enabled and data-driven platforms<br/>✔ Define integration frameworks and technical standards<br/>✔ Oversee end-to-end software engineering and delivery</p><p><b>Interested candidates may share their CV at:</b> careers@enums.co</p><p><b>Candidates with GCC or government project experience will be preferred.</b></p><p>#Hiring #OmanJobs #EnterpriseArchitecture #DigitalTransformation #MicrosoftAzure #DotNet #AI #SystemArchitecture #TechnologyJobs</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Enterprise Architecture &amp; Solution Design : 10 years (Required)</li></ul><p>Work Location: In person</p>

Enterprise System Architect & Digital Transformation Consultant

ByteDance

Location
<br>:
<br><br>
Dubai
<br><br>
Team
<br>:
<br><br>
Advertising & Sales
<br><br>
Employment Type
<br>:
<br><br>
Regular
<br><br>
Job Code
<br>:
<br><br>
A214078
<br><br>
Responsibilities
<br><br>
Join the Innovative BytePlus Team
<br>This is a once in a lifetime opportunity to join the world's fastest growing startup as well as the biggest unicorn by valuation. With ByteDance's vision to build global platforms of creation and interaction, BytePlus is devoted to developing innovative technologies and products for businesses to fuel their next wave of growth. It is the best time to join us and pave into the new era together!
<br><br>
Responsibilities
<br><ul>
<li>Strategic Sales Partnership: Partner with regional Sales teams to identify, qualify, and shape Video, Image, and Multimodal GenAI (AIGC) opportunities, translating creative and business requirements into scalable solutions for stakeholders from C-level to engineering teams.</li>
<li>Multimodal Solution Delivery: Design and deliver AIGC solutions including text/image/video generation with brand consistency, Vision-Language Model (VLM) workflows for semantic analysis, and advanced prompt engineering or chaining.</li>
<li>Production Pipeline Architecture: Architect production-grade GenAI pipelines utilizing diffusion models, VLMs, and LoRA/adapter-based fine-tuning while using orchestration frameworks like ComfyUI and custom orchestrators.</li>
<li>Agentic Workflow Design: Develop agentic AIGC workflows where autonomous agents interpret intent, invoke generation analysis, and coordinate multi-stage tasks including retries and human-in-the-loop approvals.</li>
<li>Technical Advisory & Governance: Act as a trusted advisor on model selection trade-offs, cost and latency optimization, and critical governance topics such as IP protection, content safety, and watermarking.</li>
<li>Innovation & Lifecycle Ownership: Own AIGC POCs to ensure measurable outcomes, translate customer feedback into platform requirements to influence product roadmaps, and support post-sales success to drive upsell of advanced capabilities.</li>
</ul>
Qualifications
<br><br>
Minimum Qualifications
<br><ul>
<li>Bachelor’s degree or equivalent practical experience with 5+ years in a Solutions Architect, Pre-Sales Engineer, or similar customer-facing technical role.</li>
<li>Hands-on experience delivering image, video, or multimodal GenAI systems within real-world or production environments.</li>
<li>Strong background in cloud platforms, GPU workloads, and distributed systems.</li>
<li>Proven experience supporting enterprise customers across the Middle East and Africa (MEA) and United States (US) regions.</li>
<li>Comfortable operating in fast-moving, ambiguous environments with rapidly evolving GenAI technologies.</li>
<li>Strong technical and business judgment skills.</li>
<li>Turkish Language Proficiency: Turkish business proficiency is required. Turkish is required for managing stakeholders and business growth in the Turkish market and effective communication with clients and partners across the EMEA/CIS regions.</li>
</ul>
Preferred Qualifications
<br><ul>
<li>Computer Science or Engineering degree with deep expertise in Diffusion models, VLMs, and prompt engineering/chaining.</li>
<li>Practical experience building agentic GenAI workflows using orchestration platforms like n8n, including tool-calling, function execution, and stateful workflows.</li>
<li>Experience in multi-stage creative workflows, GPU inference optimization, and managing quality/latency/cost trade-offs.</li>
<li>Prior experience working with customers in Media, Entertainment, Advertising, Gaming, Ecommerce, and social platforms.</li>
<li>Background in solution architecture for AIGC platforms, VLM-driven systems, or AI infrastructure platforms.</li>
<li>Strong understanding of Public Cloud services, including GPU compute, edge delivery (CDN), and security for media pipelines.</li>
</ul>
Job Information
<br><br>
About Us
<br><br>
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
<br><br>
​
<br><br>
Why Join ByteDance
<br><br>
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
<br><br>
​
<br><br>
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
<br><br>
​
<br><br>
Diversity & Inclusion
<br><br>
​
<br><br>
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

GenAI Solution Architect - BytePlus - Turkey Market (Dubai Based)

Arcsen

<div><p><b>The Firm:</b></p><p>
Arcsen is a leading global technology consulting firm specializing in providing innovative solutions and expert guidance to businesses across EMEA. With a commitment to excellence, Arcsen partners with industry giants such as Salesforce, MuleSoft, Tableau, Slack, and Sprout, Certinia, and Splunk, ensuring clients receive top-tier services tailored to their unique needs.</p><p><b>
Job Description:</b></p><p>
As a Salesforce Technical Architect at Arcsen, you will play a pivotal role in the design, development, and deployment of Salesforce solutions. You will collaborate closely with stakeholders to understand business requirements and translate them into technical designs that leverage the full power of the Salesforce platform. This role requires strong technical expertise, leadership abilities, and a deep understanding of Salesforce architecture principles.</p><p><b>
Responsibilities:</b></p><ul><li>Design and architect end-to-end technical solutions on the Salesforce platform, ensuring alignment with business objectives and Salesforce best practices.</li><li>Collaborate with stakeholders to gather and analyze requirements, translating them into scalable Salesforce solutions.</li><li>Provide expert guidance and leadership to development teams throughout the project lifecycle.</li><li>Mentor and coach developers on Salesforce development best practices, conducting code reviews and ensuring high-quality deliverables.</li><li>Architect and implement integrations between Salesforce and other enterprise systems, ensuring data integrity and seamless flow of information.</li><li>Manage data migration and data quality initiatives, adhering to industry standards and compliance requirements.</li><li>Define and enforce Salesforce governance policies, security controls, and compliance standards.</li><li>Create comprehensive technical documentation including solution architecture diagrams, design specifications, and deployment plans.</li><li>Effectively communicate technical solutions and strategies to non-technical stakeholders.</li><li>Stay current with Salesforce platform updates, features, and industry trends, providing recommendations for continuous improvement and optimization.</li><li>Drive innovation and efficiency within Salesforce implementations through Agile methodologies and DevOps practices.</li></ul><b><br>
Requirements</b><br>
<ul><li>
Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field (or equivalent work experience).</li><li>
Minimum of 4 years of experience designing and implementing Salesforce solutions, with a proven track record of successful project delivery.</li><li>
Experience in a technical leadership role, overseeing Salesforce development teams and driving technical excellence.</li><li>
Expertise in Salesforce configuration, customization (Apex, Visualforce), and Lightning component development.</li><li>
Proficiency in Salesforce integration patterns and tools (e.g., REST, SOAP, APIs, MuleSoft, Informatica).</li><li>
Strong understanding of Salesforce data model, security model, and declarative capabilities.</li><li>
Exceptional communication skills with the ability to articulate complex technical solutions to diverse audiences.</li><li>
Strong leadership and interpersonal skills, with a collaborative approach to problem-solving.</li><li>
Ability to manage multiple priorities in a dynamic, fast-paced environment.</li></ul><br>
<b>
Benefits</b><br>
<ul><li>
Competitive salary and benefits package.</li><li>
Collaborative and supportive work environment.</li><li>
Career growth opportunities.</li></ul><p></p><p>
Arcsen is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.</p><p>
By applying, you give your consent to the processing of your personal data which are necessary to the Personal Data Administrator for the purpose of the recruitment process, and the future recruitment processes. This consent will allow us to contact you in connection with our recruitment. We will process your data for two years.</p></div>

Salesforce Technical Architect

Microsoft

<div><b>Overview</b><div><p><br>
With over 17,000 employees worldwide, the Microsoft Customer Experience &amp; Success (CE&amp;S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&amp;S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide differentiated and connected customer experience.</p><p>
We are looking for a highly motivated and passionate Security Cloud Solution Architect (CSA) to drive our customer's security transformation on the Microsoft Azure and Microsoft 365 Platforms. This is a customer-facing role, owning the security-focused technical relationship and strategy between the customer and Microsoft as well customer engagements, including architecture, implementation, and operational health.</p></div><div><p>
The ideal candidate will have hands-on project delivery experience in customer-facing roles and success in leading in-depth technical security architecture discussions with senior customer executives, Enterprise Security Architects, Enterprise Architects, IT Management, and Developers to Secure our customer's technology estate and drive Security as an enabler for Azure and Microsoft 365 workloads.</p></div><b><br>
Responsibilities</b><p></p><div><ul><li><p><br>
Trusted Advisor: Lead customers through secure AI and Security adoption&mdash;defining strategy, architecture, and implementation across M365 and Azure Security workloads.
</p></li></ul></div><div><ul><li><p>AI &amp; Agentic Security: Architect and secure AI workloads, including governance, identity, access, and observability leveraging Agent 365, MDASH, Defender for AI and DSPM for AI.
</p></li></ul></div><div><ul><li><p>Solution Design &amp; Delivery: Run architecture/design sessions and drive secure-by-design implementations aligned to business outcomes</p></li></ul></div><div><ul><li><p>
Adoption &amp; Expansion: Drive usage of M365 and Azure Security workloads (Defender stack, Entra, Sentinel, Purview, Agent 365, MDASH); expand security across cloud migrations</p></li></ul></div><div><ul><li><p>
Execution &amp; Blocker Removal: De-risk deployments, resolve technical barriers, and ensure operational health</p></li></ul></div><div><ul><li><p>
Customer Impact: Improve security posture with scalable, resilient, and high-performing designs</p></li></ul></div><div><ul><li><p>
Collaboration: Partner across sales, engineering, services, and partners to deliver end-to-end outcomes</p></li></ul></div><div><ul><li><p>
Field &amp; Product Feedback: Act as voice of customer to influence roadmap and remove systemic blockers</p></li></ul></div><div><ul><li><p>
Thought Leadership: Lead on end-to-end security architecture across threat protection, identity, and cloud security</p></li></ul></div><div><ul><li><p>
Practice Development: Contribute to capability building across CSA community and complex solution delivery</p></li></ul></div><b><br>
Qualifications</b><div><div><ul><li><p><br>
Bachelor&rsquo;s degree in computer science, Information Technology, Engineering, Business, Cybersecurity, or related field 5+ years&rsquo; experience in cloud/infrastructure technologies, cybersecurity, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.</p></li></ul></div><div><ul><li><p>
Deep understanding of Microsoft security technologies with hands on experience in delivering two or more of the following Microsoft security solutions:
</p></li></ul></div><div><ul><li><p>Microsoft Defender (Defender for Cloud, Defender XDR, Defender for Cloud Apps)</p></li></ul></div></div><div><div><ul><li><p>
Microsoft Sentinel</p></li></ul></div><div><ul><li><p>
Microsoft Entra (identity, Conditional Access, lifecycle governance)</p></li></ul></div><div><ul><li><p>
Microsoft Purview (data security, compliance, governance)</p></li></ul></div><div><ul><li><p>
Demonstrated experience securing AI‑powered workloads, including:
</p></li></ul></div><div><ul><li><p>Identity, access control, and least‑privilege enforcement</p></li></ul></div><div><ul><li><p>
Data protection and information governance</p></li></ul></div><div><ul><li><p>
Threat detection, posture management, and incident response for AI systems
</p></li></ul></div><div><ul><li><p>Hands‑on understanding of agentic architectures, including:
</p></li></ul></div><div><ul><li><p>AI agents, copilots, or autonomous systems</p></li></ul></div><div><ul><li><p>
Agent identity, lifecycle, and access management concepts</p></li></ul></div><div><ul><li><p>
Observability, logging, and behavioural monitoring for autonomous systems
</p></li></ul></div><div><p><b>Preferred Qualifications</b></p></div><div><ul><li><p>
Experience with Microsoft Copilot Studio, Azure AI Foundry, or custom AI/agent frameworks secured on Azure or Microsoft 365 platforms</p></li></ul></div><div><ul><li><p>
Familiarity with AI security architecture patterns, including:
</p></li></ul></div><div><ul><li><p>Secure model access and isolation</p></li></ul></div><div><ul><li><p>
Guardrails, policy enforcement, and content safety</p></li></ul></div><div><ul><li><p>
AI workload discovery and posture management</p></li></ul></div><div><ul><li><p>
Knowledge of Zero Trust principles applied to AI and agent‑based systems, including identity‑centric security and continuous verification</p></li></ul></div><div><ul><li><p>
Experience integrating security into CI/CD or platform engineering workflows for AI or automation solutions
</p></li></ul></div><div><ul><li><p>Microsoft certifications such as:
</p></li></ul></div></div><div><div><ul><li><p>SC‑100: Cybersecurity Architect</p></li></ul></div><div><ul><li><p>
SC-200: Security Operations Analyst Associate</p></li></ul></div><div><ul><li><p>
SC-300: Identity and Access Administrator Associate</p></li></ul></div><div><ul><li><p>
AI-900: Microsoft Azure AI Fundamentals</p></li></ul></div><div><ul><li><p>
AZ-500: Azure Security Engineer Associate</p></li></ul><div><p><b>
Core Skills &amp; Attributes :</b></p></div><div><ul><li><p>
Strong hands‑on engineering mindset with architectural thinking
</p></li></ul></div><div><ul><li><p>Ability to reason about risk, trust boundaries, and blast radius in autonomous systems
</p></li></ul></div><div><ul><li><p>Comfortable working across security, AI, and platform teams
</p></li></ul></div><div><ul><li><p>Clear communicator who can explain complex AI security concepts to both technical and non‑technical stakeholders
</p></li></ul></div><div><ul><li><p>Curiosity and adaptability in a rapidly evolving AI and agentic ecosystem</p></li></ul></div><div><ul><li><p>
Ability to translate security requirements into practical, deployable solutions and work closely with developers, architects, and security teams</p></li></ul></div><div><ul><li><p>
Ability to engage with CISOs, security architects, and IT leadership</p></li></ul></div><div><ul><li><p>
Proven customer‑facing delivery experience</p></li></ul></div><div><ul><li><p>
The technical aptitude and experience to learn new cloud security technologies and understand relevant cloud security market trends.</p></li></ul></div></div></div><br>
<br>
<p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><p></p><p><br>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process<b>.</b></p></div>

Cloud Solution Architecture-Security

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 With over 17,000 employees worldwide, the Microsoft Customer Experience &amp; Success (CE&amp;S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&amp;S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide differentiated and connected customer experience.
 <br/>
 <br/>
 We are looking for a highly motivated and passionate Security Cloud Solution Architect (CSA) to drive our customer's security transformation on the Microsoft Azure and Microsoft 365 Platforms. This is a customer-facing role, owning the security-focused technical relationship and strategy between the customer and Microsoft as well customer engagements, including architecture, implementation, and operational health.
 <br/>
 <br/>
 The ideal candidate will have hands-on project delivery experience in customer-facing roles and success in leading in-depth technical security architecture discussions with senior customer executives, Enterprise Security Architects, Enterprise Architects, IT Management, and Developers to Secure our customer's technology estate and drive Security as an enabler for Azure and Microsoft 365 workloads.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Trusted Advisor: Lead customers through secure AI and Security adoption&mdash;defining strategy, architecture, and implementation across M365 and Azure Security workloads.
  </li>
  <li>
   AI &amp; Agentic Security: Architect and secure AI workloads, including governance, identity, access, and observability leveraging Agent 365, MDASH, Defender for AI and DSPM for AI.
  </li>
  <li>
   Solution Design &amp; Delivery: Run architecture/design sessions and drive secure-by-design implementations aligned to business outcomes
  </li>
  <li>
   Adoption &amp; Expansion: Drive usage of M365 and Azure Security workloads (Defender stack, Entra, Sentinel, Purview, Agent 365, MDASH); expand security across cloud migrations
  </li>
  <li>
   Execution &amp; Blocker Removal: De-risk deployments, resolve technical barriers, and ensure operational health
  </li>
  <li>
   Customer Impact: Improve security posture with scalable, resilient, and high-performing designs
  </li>
  <li>
   Collaboration: Partner across sales, engineering, services, and partners to deliver end-to-end outcomes
  </li>
  <li>
   Field &amp; Product Feedback: Act as voice of customer to influence roadmap and remove systemic blockers
  </li>
  <li>
   Thought Leadership: Lead on end-to-end security architecture across threat protection, identity, and cloud security
  </li>
  <li>
   Practice Development: Contribute to capability building across CSA community and complex solution delivery
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in computer science, Information Technology, Engineering, Business, Cybersecurity, or related field 5+ years&rsquo; experience in cloud/infrastructure technologies, cybersecurity, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
  </li>
  <li>
   Deep understanding of Microsoft security technologies with hands on experience in delivering two or more of the following Microsoft security solutions:
  </li>
  <li>
   Microsoft Defender (Defender for Cloud, Defender XDR, Defender for Cloud Apps)
  </li>
  <li>
   Microsoft Sentinel
  </li>
  <li>
   Microsoft Entra (identity, Conditional Access, lifecycle governance)
  </li>
  <li>
   Microsoft Purview (data security, compliance, governance)
  </li>
  <li>
   Demonstrated experience securing AI‑powered workloads, including:
  </li>
  <li>
   Identity, access control, and least‑privilege enforcement
  </li>
  <li>
   Data protection and information governance
  </li>
  <li>
   Threat detection, posture management, and incident response for AI systems
  </li>
  <li>
   Hands‑on understanding of agentic architectures, including:
  </li>
  <li>
   AI agents, copilots, or autonomous systems
  </li>
  <li>
   Agent identity, lifecycle, and access management concepts
  </li>
  <li>
   Observability, logging, and behavioural monitoring for autonomous systems
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with Microsoft Copilot Studio, Azure AI Foundry, or custom AI/agent frameworks secured on Azure or Microsoft 365 platforms
  </li>
  <li>
   Familiarity with AI security architecture patterns, including:
  </li>
  <li>
   Secure model access and isolation
  </li>
  <li>
   Guardrails, policy enforcement, and content safety
  </li>
  <li>
   AI workload discovery and posture management
  </li>
  <li>
   Knowledge of Zero Trust principles applied to AI and agent‑based systems, including identity‑centric security and continuous verification
  </li>
  <li>
   Experience integrating security into CI/CD or platform engineering workflows for AI or automation solutions
  </li>
  <li>
   Microsoft certifications such as:
  </li>
  <li>
   SC‑100: Cybersecurity Architect
  </li>
  <li>
   SC-200: Security Operations Analyst Associate
  </li>
  <li>
   SC-300: Identity and Access Administrator Associate
  </li>
  <li>
   AI-900: Microsoft Azure AI Fundamentals
  </li>
  <li>
   AZ-500: Azure Security Engineer Associate
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Core Skills &amp; Attributes
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong hands‑on engineering mindset with architectural thinking
  </li>
  <li>
   Ability to reason about risk, trust boundaries, and blast radius in autonomous systems
  </li>
  <li>
   Comfortable working across security, AI, and platform teams
  </li>
  <li>
   Clear communicator who can explain complex AI security concepts to both technical and non‑technical stakeholders
  </li>
  <li>
   Curiosity and adaptability in a rapidly evolving AI and agentic ecosystem
  </li>
  <li>
   Ability to translate security requirements into practical, deployable solutions and work closely with developers, architects, and security teams
  </li>
  <li>
   Ability to engage with CISOs, security architects, and IT leadership
  </li>
  <li>
   Proven customer‑facing delivery experience
  </li>
  <li>
   The technical aptitude and experience to learn new cloud security technologies and understand relevant cloud security market trends.
   <br/>
   <br/>
  </li>
 </ul>
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 <br/>
 <br/>
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 <strong>
  requesting accommodations.
 </strong>
</div>


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