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ai transformation manager

<div>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The AI Transformation Manager is responsible for leading the organization&rsquo;s transition into an AI-first enterprise. This role involves identifying high-value AI use cases, managing the implementation of agentic workflows and LLM-based systems, and driving the cultural change necessary for employees to work alongside AI. You will not only manage technology but also lead the "Workforce Transformation," ensuring that AI investments result in measurable ROI and enhanced human potential.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   1. Strategic Planning &amp; Roadmap Development
  </strong>
 </p>
 <ul>
  <li>
   Develop and maintain the Enterprise AI Roadmap, prioritizing use cases based on feasibility, cost, and business impact.
  </li>
  <li>
   Define KPIs for AI success (e.g., time-to-market reduction, cost-per-task optimization, or revenue uplift).
  </li>
  <li>
   Partner with senior leadership to align AI initiatives with the company&rsquo;s 3&ndash;5 year growth goals.
  </li>
 </ul>
 <p>
  <strong>
   2. AI Implementation &amp; Orchestration
  </strong>
 </p>
 <ul>
  <li>
   Lead the deployment of
   <strong>
    Agentic AI
   </strong>
   (autonomous agents) and
   <strong>
    RAG-based
   </strong>
   (Retrieval-Augmented Generation) knowledge systems across departments like HR, Finance, and Customer Operations.
  </li>
  <li>
   Oversee the "Build vs. Buy" evaluation for AI tools, ensuring interoperability with existing tech stacks (e.g., Azure AI, Microsoft 365 Copilot, or proprietary LLMs).
  </li>
  <li>
   Manage cross-functional "Pods" consisting of data scientists, engineers, and domain experts to deliver pilot projects within 60&ndash;90 day cycles.
  </li>
 </ul>
 <p>
  <strong>
   3. AI Governance &amp; Ethics
  </strong>
 </p>
 <ul>
  <li>
   Establish frameworks for
   <strong>
    Responsible AI
   </strong>
   , ensuring transparency, bias mitigation, and data privacy (GDPR/CCPA/AI Act compliance).
  </li>
  <li>
   Monitor AI performance for "model drift" and accuracy, ensuring the system remains reliable and defensible.
  </li>
 </ul>
 <p>
  <strong>
   4. Change Management &amp; Enablement
  </strong>
 </p>
 <ul>
  <li>
   Design and lead "AI Literacy" programs to upskill the workforce, moving beyond basic prompting to advanced AI-human collaboration.
  </li>
  <li>
   Manage organizational resistance by communicating a clear value narrative and identifying "AI Champions" within business units.
  </li>
  <li>
   Redesign workflows to capitalize on AI-human "Centaur" models, where AI handles routine processing and humans focus on high-stakes strategy and empathy.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical Skills &amp; Experience
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Bachelor&rsquo;s degree in Business, Computer Science, or Data Science. An MBA or post-graduate degree in Digital Transformation is highly preferred.
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   6+ years of experience in Digital Transformation, Product Management, or Management Consulting, with at least 2&ndash;3 years focused specifically on AI/ML projects.
  </li>
  <li>
   <strong>
    AI Fluency:
   </strong>
   Deep understanding of Generative AI capabilities, LLM lifecycles, and
   <strong>
    Agentic Workflows
   </strong>
   . You don't need to be a coder, but you must be able to "speak engineer."
  </li>
  <li>
   <strong>
    Data Literacy:
   </strong>
   Proficiency in data strategy&mdash;understanding data pipelines, quality, and how "grounding" affects AI accuracy.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Tools &amp; Certifications (Preferred)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Certifications:
   </strong>
   Microsoft Certified: AI Transformation Leader, PMP, or similar.
  </li>
  <li>
   <strong>
    Tooling Knowledge:
   </strong>
   Familiarity with AI orchestration platforms (LangChain, Zapier Central), MLOps basics, and BI tools (Tableau, PowerBI).
  </li>
 </ul>
 <p>
 </p>
</div>


AI Transformation Manager

Capgemini

<div><div><div><p>Cairo</p><div>
Bid Manager - German Speaking</div><p>
</p></div></div><p></p><div><div><div><div><div><p>
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you&rsquo;d like, where you&rsquo;ll be supported and inspired by a collaborative community of colleagues around the world, and where you&rsquo;ll be able to reimagine what&rsquo;s possible. Join us and help the world&rsquo;s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
</p><div><div><div><div>Role Overview</div></div><div><p>
The Bid Manager is responsible for leading and managing the end‑to‑end bid process to secure new business opportunities. This role ensures that all proposals are strategically aligned, competitively positioned, and delivered on time with high quality. The Bid Manager collaborates closely with Sales, Technical, Finance, Legal, and Delivery teams to develop winning proposals and support overall business growth.</p><p>
</p><p></p><p>Key Responsibilities</p><p>
Bid Management &amp; Coordination</p><ul><li>
Lead and manage the full bid lifecycle from qualification to submission.</li><li>
Facilitate bid kick-off meetings and ensure clarity on roles and responsibilities.</li><li>
Coordinate with cross-functional teams to gather content, pricing, and solution details.</li><li>
Ensure all proposal documents meet corporate standards, customer requirements, and deadlines.</li><li>
Ensure compliance with internal approval processes (legal, finance, management).</li></ul><p>
Stakeholder Management</p><ul><li>
Liaise with internal teams to ensure alignment on solution design and commercial terms.</li><li>
Act as the main point of contact for all bid-related communications.</li><li>
Manage expectations of senior leadership regarding bid progress and outcomes.</li></ul><p>
Quality &amp; Compliance</p><ul><li>
Ensure all bids meet customer requirements, RFP guidelines, and compliance standards.</li><li>
Maintain a library of templates, case studies, CVs, and standard proposal content.</li><li>
Conduct lessons-learned sessions to improve future bid performance.</li></ul><p>
</p><p></p><p>Qualifications &amp; Experience</p><ul><li>
Bachelor&rsquo;s degree in Business, Engineering, Communications, or related field.</li><li>
Experience in Bid Management, Proposal Management, or similar roles.</li><li>
Experience working in technology, consulting, digital services, or complex project environments is a plus.</li></ul><p></p><p>
Skills &amp; Competencies</p><ul><li>
Strong project management and organizational skills.</li><li>
Strong writing, editing, and communication abilities.</li><li>
Ability to manage multiple deadlines and work in a fast-paced environment.</li><li>
High attention to detail and commitment to quality.</li><li>
Strong analytical and problem‑solving skills.</li><li>
Collaborative mindset with the ability to work with diverse teams.</li></ul></div></div></div><p>
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of &euro;22.1 billion.<br>
Make it real | www.capgemini.com</p></div></div><div><div><div>
<div><div>Ref. code</div><div>
432483-en_US</div></div><div><div>
Posted on</div><div>
12 Mar 2026</div></div><div><div>
Experience level</div><div>
Experienced Professionals</div></div><div><div>
Contract type</div><div>
Permanent</div></div><div><div>
Location</div><div>
Cairo</div></div><div><div>
Business unit</div><div>
Other Delivery units</div></div><div><div>
Brand</div><div>
Capgemini</div></div><div><div>
Professional communities</div><div>
Sales &amp; Client Management &amp; Solution Design</div></div></div></div></div></div></div></div></div><p></p>

Bid Manager - German Speaking

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><p><b><br>
What you'll do</b><br>
The Solution Sales Support role plays a key part in driving strategic sales execution across Business Transformation areas. The position supports senior sales leaders in shaping account strategies, identifying growth opportunities, and positioning innovative solutions that address real customer business challenges. This role makes a difference by helping customers accelerate transformation, modernize processes, and achieve measurable business outcomes.</p><div><b><br>
What you bring</b><br>
<ul><li>Graduate at a university or a university of applied sciences</li><li>Preferred fields of study: Administration, Computer Science</li><li>Computer skills: Office and analysis tools</li><li>Language skills: Business English and local language</li><li>5 years&rsquo; experience on Sales</li><li>Experience on SaaS software industry</li><li>Strong communication skills and market knowledge</li></ul><br>
<b>
Meet your team</b><br>
<ul><li>We empower every business to build transformation as a capability that realizes measurable value.</li><li>Support Account Ownership &amp; Strategy: Support the SSE as the BTM LoB owner for assigned accounts, developing and executing strategic account plans that align with customer goals, business objectives and the broader account plans of the account team.Support the End-to-End Customer Value Journey with Domain Expertise: Support providing domain expertise and thought leadership in the solution area to understand and address high-priority business challenges. Lead end-to-end process mapping and the customer value journey, owning the transformation roadmap for the LoB.</li><li>Pipeline &amp; Opportunity Support: Support in identifying and developing new business opportunities within existing accounts, driving pipeline growth, and meeting revenue targets.</li><li>Support Value Proposition &amp; Executive Engagement: Support with value advisors to craft compelling narratives that articulate ROI, value leakage, and competitive advantages.Conduct strategic discovery and workshops, and deliver persuasive pitches that present solutions to distinct customer business and buying-centre challenges to accelerate executive buy-in and drive demand independently of RFPs.</li><li>Support in Commercial Negotiations: Support complex pricing and contractual discussions, balancing client expectations with organisational profitability and cloud revenue growth.</li><li>Relationship Building &amp; Governance: Support C-suite engagement and Buying Centre alignment by fostering long-term, high-value relationships and converting executives into advocates and brand ambassadors. Conduct Quarterly Business Reviews (QBRs) with customers and internal stakeholders, focusing on solution adoption, innovation, risks and opportunities.</li><li>Support Ecosystem &amp; Partner Engagement: Support relationships with strategic consulting partners (e.g., Accenture, Deloitte, PwC, EY) and with VARs to co-innovate, develop joint go-to-market strategies, and shape disruptive solutions. Maintain direct, high-quality relationships with partner account leads.</li><li>Collaboration &amp; Orchestration Support: Align closely with Sales, CSM, and Marketing to ensure SSE impact is fully integrated into the go-to-market engine through a tailored GTM approach. Drive joint accountability and coordination across internal stakeholders to maximise market impact.</li></ul></div><p><i><br>
This is is part of a strategic global initiative within SAP focused on digital transformation. Our portfolio includes SAP LeanIX and SAP Signavio, both leaders in the transformation tech space.</i></p><p></p><div><b><br>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
<br>
<br>
<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
<br>
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
<br>
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>
<br>
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br>
<br>
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><p>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
<br>
Requisition ID: 445365 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid</p></div>

BTM EMEA Solution Sales Support (Temporary Contract)

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><p></p><p><br>
The Customer Advisory Architecture Advisor (AA) works closely with SAP&rsquo;s Sales organization and the Partner ecosystem to define the account strategy.</p><p>
AAs are responsible for bridging the gap between the customer&rsquo;s business strategy and relevant solutions through crafting the to-be business and solution architectures and designing a transformation roadmap at the enterprise level to facilitate the customer&rsquo;s adoption of Cloud-based architectures. They are trusted advisors for the customer to achieve their desired to-be SAP-based Enterprise Architecture.</p><p></p><p><br>
As an Architecture Advisor (AA), you will focus on the following key areas:</p><p></p><p><b><br>
Account Planning &amp; Architecture Management Responsibilities</b></p><ul><li>
Support the assessment of current customer solutions from SAP and potential areas of opportunity for faster solution adoption &amp; consumption, as well as footprint expansion.</li><li>
Engage with customers to support sales cycles throughout the Customer Value Journey as an integral member of the SAP account team.</li><li>
Drive business and IT architecture definitions to ensure consistency, cooperation, and alignment with SAP organizations, the customer, and partners.</li><li>
Provide a linkage from the customer to SAP product development leadership.</li></ul><p></p><p><b><br>
Creating an SAP Architecture Vision for the Customer</b></p><ul><li>
Support building customer demand through appropriate thought leadership positioning.</li><li>
Understand customer&rsquo;s business process map and business model with industry reference architecture focus.</li><li>
Understand customer&rsquo;s current enterprise landscape and future needs.</li><li>
Drive the positioning of standard cloud architectures (plug &amp; play) leveraging standard cloud solutions.</li></ul><p></p><p><b><br>
Building Key Customer Architecture Deliverables: Business &amp; Solution Architecture, Target State, Transformation Roadmap</b></p><ul><li>
Drive business architecture and capability mapping to solution design.</li><li>
Ensure IT feasibility of the business capabilities mapping to SAP solution architecture.</li><li>
Support customer cloud transformation roadmap definition (business and application focus).</li><li>
Drive customer cloud/hybrid transformation roadmap definition (standard cloud application and technology focus).</li></ul><p></p><p><b><br>
Being a Trusted Architecture Advisor for the Customer</b></p><ul><li>
Align living roadmap with current adoption/solution consumption.</li><li>
Support living roadmap governance &amp; adaptation based on evolution of customer needs and SAP solutions.</li><li>
Drive solution expansion by highlighting value &amp; linkages to the broader SAP Portfolio</li></ul><p></p><p><b><br>
What you bring:</b></p><br>
<p></p><ul><li>
Considerable experience with software/IT organizations as an IT Architecture or Enterprise Architecture Advisor and/or specific expertise with software solutions through Solution Management, Sales, Presales, Adoption/Consumption, Consulting or Business Development, demonstrating successful outcomes over multiple years.</li><li>
Represent SAP as the trusted advisor within SAP and/or the market.</li><li>
Deep knowledge of Cloud, Hosted Services, SaaS/ PaaS models and Cloud-based commerce/ business networks.</li><li>
Proven professional networks in the market to drive pipeline and revenue growth for SAP.</li><li>
Proven track record of success in the selected industry area, if required.</li><li>
Proven leadership and project management experience.</li><li>
Proven experience of driving tangible outcomes in Enterprise Architecture for customers.</li><li>
Fluency in English; any other language is an asset</li><li>
Education: Bachelor's degree (or equivalent) required, MBA or equivalent degree required from accredited university preferred.</li><li>
TOGAF or SAPIEA-10 certifications and Experience in using EAM tools is a an added value for candidates</li></ul><p></p><p><b><br>
Meet your team:</b></p><p></p><p><br>
At the core of our mission, the Architecture Advisor team is dedicated to guiding our customers through their cloud business transformation journey. Our experts work collaboratively to deliver tailored, consistent value to every customer, ensuring they achieve the best results from their cloud investments.</p><p>
We are passionate about enhancing the end-to-end customer experience. By focusing on improving the adoption and consumption of SAP&rsquo;s products and services, we help customers unlock the full potential of their technology solutions.</p><p>
What sets our team apart is our deep understanding of each customer&rsquo;s unique industry landscape. By speaking our customers' language, we build stronger foundations of trust and credibility. This allows us to engage with them in more meaningful ways, addressing industry-specific needs, challenges, and opportunities. The better we understand our customers, the easier it becomes to foster lasting relationships that drive real business transformation</p><p>
Whether helping customers overcome obstacles or identifying new growth avenues, the Architecture Advisor team is committed to delivering value every step of the way.</p><p></p><div><b><br>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
<br>
<br>
<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
<br>
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
<br>
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>
<br>
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br>
<br>
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><p>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
<br>
Requisition ID: 446818 | Work Area: Presales | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</p></div>

Architecture Advisor Expert, Cairo

Confidential

<p><strong>Senior IT Specialist </strong></p><p> </p><p>A Pioneer Industrial Company in Alexandria – Egypt is looking for a <strong>Senior IT Specialist with Minimum 7 years’ Experience working at high-capacity companies who</strong> goes beyond traditional help-desk management. Maintain all facilities related to Technology support (Software &amp; Hardware). The candidate MUST be Collaborative and Supportive for his Colleagues, dedicating his time to serve and keep the workplace maintained properly.</p><p> </p><p><strong>Core Responsibilities</strong></p><ul><li><strong>Cybersecurity &amp; Resilience:</strong> Implement a <strong>Zero-Trust Architecture</strong>. </li><li><strong>ERP &amp; OT Integration:</strong> Oversee the optimization of our ERP (SAP Specifically) to ensure it talks directly to all company’s department </li><li><strong>Infrastructure Scalability:</strong> Manage the transition to Hybrid Cloud/Edge Computing, enabling AI-driven predictive maintenance for our teams.</li><li><strong>Strategic Vendor Management:</strong> Negotiate and manage the hardware vendors, and software providers to ensure 99.9% system availability.</li></ul><p><strong>Technical Requirements</strong></p><strong>Category</strong><strong>Requirement</strong><strong>Education</strong> Bachelor’s degree in Computer Science, IT, or related Engineering or Relative<strong>Experience</strong>7+ years in IT, with at least 3 years in a manufacturing or heavy industrial environment.<strong>Systems</strong>Deep knowledge of Firewall management, SD-WAN, and SQL Database administration.<p> </p><p><strong>Leadership Profile</strong></p><ul><li><strong>The "Manager" Mindset:</strong> We need a leader who prioritizes team requirements and strategic planning over individual troubleshooting.</li><li><strong>Communication:</strong> Ability to translate complex digital risks into clear business impacts for the executive leadership team.</li><li><strong>Professional Presence:</strong> We value high-level professional standards. We expect a candidate who leads with authority and maintains formal communication protocols.</li></ul><p><strong>What We Offer</strong></p><ul><li>A high-authority role at the Digital Transformation system Department </li><li>Competitive salary and benefits package.</li><li>A professional, respectful environment where your "Senior" status is reflected in both your responsibilities and your professional identity.</li><li>Availability to Growth and depends on your initiation and Quality of work and Attitude.</li></ul><p> </p>

Senior IT Specialist

Sutherland

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>03-10-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF40734Z</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li>
</ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Customer Service Representative

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>03-16-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF39839U</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p><br>
<p></p><p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p><br>
<p></p><p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li><br>
</ul>
<p></p><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p><br>
  <p> </p><p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>Additional information</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Costumer Service Representative- French

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