logistics executive

travel consultant

front desk agent

logistics coordinator

travel coordinator

air cargo agent

IIQAF

<div>Cargo Agent &ndash; IIQAF
Location: Dubai, UAE
Employment Type: Full-Time
Company: IIQAF GROUP
About Us:
The IIQAF Group of Companies is a global leader in providing services in the Hospitality, Information Technology, Tourism, Insurance, Education, Manpower Supply and Health Care Industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the UK, Canada, Singapore, and GCC
Role Overview:
We are seeking a dedicated and detail-oriented Cargo Agent to join our dynamic team in the Leisure, Travel &amp; Tourism industry. As a Cargo Agent, you will play a crucial role in ensuring the efficient handling, transportation, and delivery of various cargo materials. This position requires excellent organizational skills, attention to detail, and a commitment to exceptional customer service. You will collaborate with various stakeholders, including airlines, freight forwarders, and customs officials, to facilitate the smooth movement of goods both domestically and internationally.
Responsibilities:
<ul><li>Process cargo bookings and prepare shipping documentation including air waybills, customs forms, and invoices.</li><li>
Coordinate with airlines, freight forwarders, and ground handling agents to schedule shipments and track cargo movement.</li><li>
Inspect cargo for compliance with safety and security regulations, including hazardous materials handling.</li><li>
Communicate proactively with customers regarding shipment status, delays, or issues.</li><li>
Manage cargo storage and warehouse operations to ensure proper handling and inventory control.</li><li>
Resolve discrepancies and claims related to damaged or lost cargo.</li><li>
Maintain up-to-date knowledge of industry regulations, tariffs, and documentation requirements.</li><li>
Support continuous process improvements to enhance cargo handling efficiency and customer satisfaction.</li></ul>
Requirements:
<ul><li>High school diploma or equivalent; additional certification in logistics or supply chain management is a plus.</li><li>
Previous experience in cargo handling, freight forwarding, or logistics preferred.</li><li>
Strong understanding of air cargo operations, documentation, and regulatory compliance.</li><li>
Excellent organizational and multitasking abilities.</li><li>
Effective communication skills, both verbal and written.</li><li>
Proficiency with cargo management software and Microsoft Office suite.</li><li>
Ability to work collaboratively in a fast-paced, team-oriented environment.</li><li>
Attention to detail and commitment to accuracy.</li></ul>
Qualifications:
<ul><li>Familiarity with IATA regulations and air cargo security protocols.</li><li>
Knowledge of customs clearance procedures and international shipping standards.</li><li>
Basic math skills for calculating weights, volumes, and freight charges.</li><li>
Physical ability to handle cargo and operate warehouse equipment, if required.</li></ul>
Benefits:
<ul><li>Competitive salary with performance-based incentives.</li><li>
Comprehensive health and wellness benefits.</li><li>
Opportunities for professional development and career growth.</li><li>
Collaborative and inclusive work environment.</li><li>
Employee travel discounts and perks within the leisure and tourism industry.</li><li>
Work-life balance with flexible scheduling options.</li></ul> 

Job Type: Full-time
Pay: AED 5,500.00 &ndash; AED 7,000.00 per month</div>

Cargo Agent

TRANSMARINE DMCC

Roles &amp; Responsibilities:-Coordinate day-to-day air freight operations, including import and export processes-Develop and execute air freight sales strategies to meet business goals.- Maintain strong communication with clients, ensuring their needs are met efficiently-Build and maintain strong relationships with airlines and air cargo service providers.-Analyze market trends, competitor pricing, and capacity availability to maintain a competitive edge.- Prepare quotations and pricing for air freight services*Qualifications-Ability to work independently .- Strong communication and customer service skills-Proven experience in air freight sales or a similar role- Minimum of 5 plus years of experience in the UAE in air freight, import, and export operations- Strong organizational skills with the ability to prioritize and multitask- Knowledge of customs regulations, international trade practices, and freight operations- Proficiency in Calogi Portal is a plus.-Strong negotiation skills with airlines and cargo agents- Experience in preparing quotations and pricing for freight services- Bachelor&rsquo;s degree in Logistics, Supply Chain Management, or a related fieldMust be based in the UAE.Job Types: Full-time, PermanentLocation-Dubai/ JLTJob Type: Full-timePay: From AED3,500.00 per month

Air Freight Sales & Operations (w/ experience)

Emirates

<div>
 
 Job Purpose
 
 
 
 At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always &lsquo;Fly Better.&rsquo; As one of the most recognised and admired brands globally, we&rsquo;re driven by innovation and excellence. Join us as an Accountant on the EK Revenue Services (Cargo) team and play a key role in driving financial strategy and decision-making for a global business. Experience a fast-paced, multicultural environment where your financial expertise will be central to shaping the future of aviation while making a meaningful impact on a global stage.
 
 
 As an Accountant on the EK Revenue Services (Cargo) team, this role will be required to ensure timely processing, accounting and reconciliation of Sales/Revenue Recognition/Interline transactions and non-airline partner billings by providing assurance on completeness and accuracy through internal control and review. Identify discrepancies through audit, raise under collections, investigate movements in balances and ensure accurate reconciliations with minimal exceptions and adjustment needs. Manage a team of SAAs and monitor performance, productivity, and effectiveness of the designated section. Analyse and report flight revenue yields, ensure all functional units are aligned with the Quality Management System, update FSS (Financial Shared Services) related masters accurately and on timely basis.
 
 
 In this role, you will be responsible for;
 
 
 <ul>
 <li>
 Review processes, analyse high risk areas, handle quality checks, and ensure adequate maintenance of prevention and detection controls to ensure completeness, timelines of processing, accounting, billing and accuracy of computation and settlement.
 </li>
 <li>
 Resolve disputes, queries, discrepancies with internal and external stakeholders.
 </li>
 <li>
 Identify areas and ensure active involvement in projects, system enhancements testing and process changes and thereby acquire in depth knowledge and enhance business processes.
 </li>
 <li>
 Check the integrity of interfaces and completeness of data generated by the system. Provide support on key processes and deliverables in the absence of Finance Officer and assist the Finance Officer/Controller in month closing reviews by investigating movements in balances to ensure quality/accuracy of reporting and to ensure that month/year end adjustments are kept to the minimum.
 </li>
 <li>
 Provide data analytical support for Management Information Systems (MIS), KPI and Revenue Protection.
 </li>
 <li>
 Monitoring the receipt of all related electronic and non-electronic information required for the timely processing of sales and ensure completeness which involves maintaining a current list of the various sources of information, reviewing the receipt of the information on a regular basis to ensure that there are no major delays for the recording of sales from all sources, creation of self-billing on GSAs/PSAs, CASS and non-CASS submissions, postal mail billing and invoicing for miscellaneous services provided by EK to airline and non airline partners, billing for charters &amp; block-space agreements and following up with the stations and businesses as necessary to receive all reports to ensure completeness of processing
 </li>
 <li>
 Perform validation and accounting of Agents Credit Memos (ACM) in line with guidelines. Raise Agency Discrepency Advices (ADA) for discrepancies.
 </li>
 <li>
 Record the approved Revenue adjustments for Passenger and Cargo as highlighted through reconciliation exceptions or through Charges Correction Advices (CCA) identified. Where applicable same should be billed in time for recovery.
 </li>
 <li>
 Reconcile Sales, Revenue and Misc related control, accrual and clearing accounts with minimal exceptions and adjustment, highlight discrepancies and investigate movements in balances.
 </li>
 <li>
 Ensure the revenue processing and accounting is completed as per the timelines for reporting and overall revenue recognition for the month.
 </li>
 <li>
 Manually prorate complex coupons which have been rejected by the Revenue Accounting system in order to process in a timely and accurate manner and clear prorate exceptions for Emirates and other airline documents so that the fare collected can be allocated to each coupon of the document and sales liabilities on own document sales and revenue from OWN &amp; other airlines uplifts can be established and accounted.
 </li>
 <li>
 Complete the processing and accounting of interline invoices, sales, commissions, discounts, rejection values and other related accounts to ensure that the inward billing control account has a justifiable outstanding balance.
 </li>
 <li>
 Process interline Prime invoices (including Flight Interruption Manifest billing) and recharges in accordance with Prorate Manual, and Special Prorate Agreement with the help of proration modules in Revenue Accounting. Accept and or reject for the overbilled or billed values as per the norms of IATA Resolutions and or Revenue Accounting Manual, including correspondence with Other Airlines on Interline Billing Disputes.
 </li>
 <li>
 Examine, analyse and interpret passenger and cargo special prorate agreements, tax, fare circulars and tariff amendments for clarity and completeness to ensure that there is no ambiguity in the proration and revenue booking process and applied appropriately to billing/billed transactions. Recover under-billings due to ticketing discrepancies including incorrect fare collected on the ticket, non/under-collection of fuel &amp; insurance surcharge and tax under-billings and obtain clarifications/confirmation from pricing and cargo marketing and take corrective action
 
 
 </li>
 </ul>
 Qualification
 
 
 To be considered for this role, you must meet the below requirements;
 
 
 <ul>
 <li>
 12 yrs schooling or equivalent (Additional preferable) with 4+ years relevant experience (consideration will be given to 10 yrs schooling and 6+ years relevant experience)
 </li>
 <li>
 High level of computer literacy and good knowledge of office automation software like Word, Excel, MS Access and Power point
 </li>
 <li>
 Good analytical and investigative skills
 </li>
 <li>
 Ability to communicate effectively, both orally and in writing, with various stakeholders across the business.
 </li>
 <li>
 Ability to function independently within an established framework
 </li>
 <li>
 Knowledge of fares, ticketing, proration and interline rules/ agreements (preferable with IATA qualification and/or cargo knowledge).
 
 
 </li>
 </ul>
 You will have an edge if you have;
 
 
 <ul>
 <li>
 Finance related qualification
 </li>
 <li>
 Accounting knowledge preferably from an airline background.
 </li>
 <li>
 Working knowledge of Global Distribution Systems (GDS)
 
 
 </li>
 </ul>
 At Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop their careers. If you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team!
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.
 
 
 Discover what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career&rsquo;s website: www.emirates.com/careers.
</div>

Accountant - EK Revenue Services, Cargo

flydubai

<div>MAIN OBJECTIVE OF ROLE: To manage flydubai Cargo&rsquo;s Unit Load Device (ULD) program by overseeing both internal control processes and outsourced service provider performance, ensuring cost-efficient, safe, and compliant management of ULD assets across freighter and widebody operations. KEY RESPONSIBILITIES:
<ul><li>Leads and manages the airline&rsquo;s ULD program, covering both in-house oversight and outsourced ULD provider coordination.</li><li>
Develops and implements ULD governance frameworks, ensuring clear accountability between internal teams and external vendors.</li><li>
Coordinates with the outsourced provider to monitor daily performance against SLAs, including availability, repair turnaround, and loss control.</li><li>
Maintains internal visibility and control of ULD inventory, allocation, and stock movements across freighter and widebody stations.</li><li>
Oversees system integration between the provider&rsquo;s digital tracking platform and SkyChain, ensuring accurate and real-time asset visibility.</li><li>
Drives alignment between freighter and widebody operations, ensuring standardization of ULD specifications, procedures, and operational readiness.</li><li>
Manages vendor contracts and commercial agreements, including cost tracking, performance audits, and renewal evaluations.</li><li>
Collaborates with Cargo Operations, Engineering, and Procurement to ensure service quality, equipment compatibility, and financial control.</li><li>
Analyzes utilization and performance data, recommending optimization initiatives for repair cycles, stock balance, and cost reduction.</li><li>
Leads sustainability and efficiency projects, such as lightweight ULD introduction, digital automation, and network optimization.</li><li>
Manages all contractual, operational, and technical aspects of ULD handling, tracking, and maintenance to guarantee full network readiness and long-term scalability.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Fluent in English</li><li>
Minimum 7 years of experience in airline cargo, logistics, or ground operations, including at least 3 years in ULD or asset management. Proven experience in managing or transitioning ULD programs between in-house and outsourced models. Strong knowledge of ULD operations, pooling systems, and digital tracking solutions.</li><li>
Years with qualifications: 7 - 9 years</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Specialist - Cargo ULD

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>With over 40 years of global trading experience, SkyCargo connects people and businesses to a world of incredible opportunities.
Within this role you will in co-ordination with the team and department manager, ensure all customer complaints are objectively investigated, analysed and responded to, thereby securing the goodwill and retention of the customer and maintaining the image of the business as a service-oriented organisation and a trusted business partner. Support in the development of reports and recommend ways and means of overcoming service shortfalls, increase process efficiencies up-sell/cross-sell opportunities to enhance the scope of business and increase the value proposition of the business.
<ul><li>Plan
 
<ul><li>Identify trends in product and service flaws uncovered during investigations and advise the section heads so that relevant amendments/enhancements/improvements are made to products and service thereby avoiding recurrence of customer complaints.
</li><li>Acknowledge all customer compliments and thank customers for their positive feedback keeping the appropriate sections informed.
</li><li>Analyse and classify the complaint by sizing it into parts, identify the key issues raised by the customer and co-ordinate with relevant departments ensuring that all issues raised by the customer are thoroughly investigated. 
</li></ul></li></ul> 
<ul><li>Deploy
 
<ul><li>Acknowledge and be receptive to customer complaints both verbal &amp; written and respond to the customer assuring them that their areas of concern or complaints on service failure are being investigated, thus ensuring that effective service recovery is initiated immediately and the image of the business is safeguarded. 
</li></ul></li></ul> 
<ul><li>Lead
 
<ul><li>Regularly discuss investigation reports based on customer complaints and seek approval from appropriate manager on recommended reimbursement, compensation or goodwill gestures in order to restore lost goodwill and ensure repeat business. Ensure relevant stakeholders are copied as appropriate.
</li><li>Maintain a comprehensive database of customer complaints, feedback and compliments in order to generate monthly reports and recommend procedural and policy changes where ever necessary supported by sound analysis. 
</li></ul></li></ul> 
<ul><li>Execute
 
<ul><li>Formulate an appropriate reply and provide full explanation to the customer either verbal or written in a sympathetic and empathetic manner in order to restore lost goodwill and ensure repeat business.
</li><li>Ensure that the customers receive an interim reply within the specified time in cases where the investigation is taking longer than expected and advise them that their complaint is being probed further so that the customer is constantly updated on the status of their complaint.
</li></ul></li></ul><h5 class="jobSectionHeader">Qualification
</h5><ul><li>Bachelors degree (12+3) in Business Management, Marketing, Tourism, or Hospitality or a related discipline
</li></ul><ul><li>Worked 3+ years in Customer Service or Relationship Management
</li></ul><ul><li>Experience in a customer contact department of an airline or tourism industry.
</li></ul><ul><li>Should have excellent command over written and oral English with a friendly demeanor, good inter-personal skills as well as effective writing ability.
</li></ul><ul><li>The jobholder should be able to adopt a calm and collected approach under pressurized circumstances and project a favorable and caring image of the company.
</li></ul>-Computer Skills - Proficient in MS office applications such as MS Word, Excel, MS Mail and Power Point (Advance Excel skill is a requirement)
<ul><li>Knowledge of the functioning of all units within hospitality, B2C retail, travel and tourism 
</li></ul> 
Join our team of over 100,000 people and follow your passions into one of over 50 brands in the Emirates Group. We&rsquo;re led by our world-famous airline, Emirates, and our global air services provider, dnata. All our leading brands - in travel, tourism, leisure, aviation, sport and retail - reflect our passion for innovation. We strive for exceptionally high standards in all the products and services we offer and we&rsquo;ve built an admired global reputation because of it. Work with us to build exciting brands and progress your career in the Emirates Group.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
You can find out more information about our employee benefits in the Working Here section of our website www.emirates.c om/careers. Further information on what it's like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.</div>

SkyCargo Courier Express

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata is one of the world&rsquo;s largest air and travel services providers; offering ground handling, cargo, travel and catering &amp; retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.
As a Senior Customer Service Agent, you will deliver high-quality customer service while handling complex cases, supporting peers, and contributing to operational consistency, service quality and process improvements within the contact centre.
In this role you will:
<div><ul><li>Handle all customer interactions across channels with professionalism and empathy, managing inquiries, bookings, follow-ups, and cancellations. Ensure accurate documentation is maintained in line with company policies.
</li><li>Act as the first-level escalation point for customers and agents, assisting with complex or sensitive cases and ensuring timely, effective resolution to uphold service standards.
</li><li>Monitor key service metrics such as Service Level Agreements (SLA&rsquo;s) and queue status, identifying performance trends or risks and reporting them to supervisors to support continuous improvement.
</li><li>Provide informal coaching and share best practices to support agent development and consistency in service delivery. Reinforce service protocols through peer support and guidance.
</li><li>Contribute to the review and improvement of Standard Operating Procedures (SOPs) and service documentation, identifying opportunities for operational efficiency and alignment.
</li><li>Work closely with support teams including Medical Services, Quality, Training, IT, and Medical Benefits to resolve issues and ensure alignment with service standards and expectations.
</li></ul></div>Specific to Medical services:
<div><ul><li>Coordinate specialty-based appointment bookings (e.g., Musculoskeletal (MSK), Physiotherapy, Clinical Psychology (CP), Physiotherapy, Radiology), in line with clinical protocols and SOPs.
</li>Participate in calibration sessions and service reviews with Emirates Group Medical Services to ensure operational readiness and alignment. 
<li>
</li></ul></div> 
<h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements:
<div><ul><li>10 Years schooling or equivalent.
</li><li>Experience in commercial or sales.
</li><li>Experience in contact centre or customer service role, with exposure to escalations, SOPs, and coordination responsibilities.
</li><li>Intermediate understanding of contact centre systems, workflows, and service protocols.
</li><li>Strong communication and problem-solving skills, with the ability to support peers and contribute to process improvements.
</li><li>Familiarity with healthcare appointment coordination medical procedures, treatments, insurance and clinical service standards is preferred (for Medical Services).
</li><li>Ability to monitor performance metrics and escalate issues appropriately.
</li><li>Proficiency in MS Office and Customer Relation Management (CRM) systems.
</li>For Medical Services: 3 years is the U.A.E within healthcare industry or case management role. 
<li>
</li></ul></div> 
Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. 
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Senior Customer Service Agent

Choice Int'l forwarding Middle East LLC

Roles &amp; Responsibilities<ul><li>Coordinate with domestic Air Cargo sales teams and Dubai-based clients, ensuring timely follow-ups and smooth communication.</li><li>Provide daily shipment status updates and after-sales support to clients and head-office personnel.</li><li>Visit customer locations for business meetings and payment collection.</li><li>Maintain strong daily customer relationships and ensure high service standards.</li><li>Follow up with clients, liaise with domestic partners, support payment collection, and assist in overall customer service activities in the Air Cargo Sales Department.</li></ul>Desired Candidate Profile<ul><li>1 to 2 years of UAE Air Cargo logistic ( logistic Company Experience in a UAE or Home country company is mandatory)</li><li>Bachelor&rsquo;s degree in Management or IT</li><li>Asian &amp; Philippine (Male candidates are encouraged to apply)</li><li>Strong communication skills in English; knowledge of additional languages is an advantage</li><li>Ability to join on short notice</li><li>Age should be less than 30 years</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthWork Location: In personApplication Deadline: 12/12/2025 Expected Start Date: 21/12/2025

Logistic Sales Assistant

Explore 541+ Air cargo agent in Dubai this December. Find roles across top companies and apply now to boost your career.