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analyst kyc onboarding personal banking emiratised role

First Abu Dhabi Bank (FAB)

<div>
 Perform duties as required in the relevant bank policies and KYC department SOPs covering KYC review process.
 
 
 The candidate will perform independent reviews and approve KYC files at the time of client on-boarding, Trigger base &amp; KYC periodic reviews.
 
 
 The candidate will ensure that the KYC files are complete in terms of required KYC information / documentation in accordance with bank&rsquo;s policies / procedures and local regulatory expectations of the UAE Central Bank, insuring AML / CTF / Sanctions risks associated with the clients are appropriately identified, assessed and mitigated before a decision is taken to on board or retain bank clients and the Group CDD standards are adhered and enforced.
 
 
 Review/Assess/approve all cases where applicable.
</div>

Analyst - KYC & Onboarding - Personal Banking (Emiratised Role)

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Account Maintenance
 
 :
 
 
 Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 
 
 
 
 
 
 Product Knowledge
 
 :
 
 
 Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 
 
 
 
 
 
 Customer Retention
 
 :
 
 
 Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 
 
 
 
 
 
 Complaint Resolution
 
 :
 
 
 Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Technology Proficiency:
 
 
 
 Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 
 
 
 
 
 
 Job Requirement (Qualification/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
 </li>
 <li>
 Additional certifications in banking or customer service.
 </li>
 <li>
 Minimum 2- 3 years of experience in a retail banking or branch banking environment.
 </li>
 <li>
 Proven track record in customer service and sales roles.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
 
 
</div>

Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

Wio Bank

<div>
 
 About Wio
 
 
 
 Wio Bank is a leading one-of-a-kind financial platform that is revolutionizing the banking industry in the MENA region. Our platform is here to reboot personal and business banking in the digital age. Our personalised features and seamlessly integrated services are built around your needs, helping you spend, save, and plan for your future.
 
 
 Role Overview
 
 
 At Wio, we&rsquo;re reimagining banking for a digital-first world &mdash; built around simplicity, innovation, and customer obsession. We&rsquo;re looking for a dynamic Business Development Manager (Employee Banking) to join our Employee Banking team and play a key role in expanding Wio&rsquo;s payroll ecosystem. In this role, you&rsquo;ll be the bridge between Wio and our corporate partners &mdash; onboarding companies, building strong and lasting relationships with HR and Finance leaders, and ensuring every employer and employee experiences the effortless simplicity Wio is known for.
 
 
 What You'll Be Responsible For
 
 
 <ul>
 <li>
 Drive the execution of employee banking and payroll acquisition strategies in line with Wio&rsquo;s growth objectives.
 </li>
 <li>
 Engage with HR, Payroll, and Finance decision-makers to present and promote Wio&rsquo;s innovative salary account solutions.
 </li>
 <li>
 Manage end-to-end payroll onboarding, from company setup to employee activation, ensuring a seamless experience.
 </li>
 <li>
 Provide proactive account management and support to payroll clients &mdash; addressing needs, resolving queries, and ensuring client satisfaction.
 </li>
 <li>
 Maintain accurate, timely records of interactions, leads, and opportunities in line with Wio&rsquo;s CRM processes.
 
 
 </li>
 </ul>
 What Are We Looking For
 
 
 <ul>
 <li>
 Mandatory: UAE banking experience of 3&ndash;5+ years in Employee Banking, Corporate Payroll, or Multi-Product Sales.
 </li>
 <li>
 Proven track record in managing and growing corporate relationships, especially with HR and Payroll functions.
 </li>
 <li>
 Deep understanding of employee banking products &mdash; including salary accounts, credit cards, personal loans, and related retail offerings.
 </li>
 <li>
 Language: Fluent in Arabic and English (spoken and written).
 </li>
 <li>
 Excellent communication, presentation, and relationship-building skills.
 </li>
 <li>
 Ability to thrive in a fast-paced, digital-first environment, managing multiple clients with agility and precision.
 </li>
 <li>
 Preferred Location: Abu Dhabi, where most of our key corporate partners are based (open to candidates from Dubai).
 </li>
 </ul>
</div>

Business Development Manager (Employee Banking)

First Abu Dhabi Bank

AVP- Regional Finance - EAMEA (Emiratised) <ul> <li>Full-time</li> <li>Sub Division: Finance - CCB, IB, GM & International</li> <li>Division: Group Finance</li> </ul> Now it's your time to join the bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry. JOB PURPOSE <ul> <li>Support the EAMEA and FAB International Business with Decision Support and Performance Management expertise. Work with key business stakeholders to provide strategic financial insight and reporting to drive performance and financial management across EAMEA. This includes strategic decision support, provision of financial information, ad-hoc reporting and analysis, and financial process governance.</li> <li>Work with the EAMEA CFO and within the International Finance team to provide support for driving performance, allocating resources, shaping strategy, and ensuring decisions are based on facts.</li> <li>Effectively coordinate, communicate, and build credible relationships with senior stakeholders across Finance and the EAMEA Businesses using in-depth knowledge of EAMEA and International businesses, products and markets.</li> <li>Support Group Finance on International Finance Transformation initiatives.</li> <li>Provide ad-hoc support for International Finance Control environment.</li> </ul> KEY ACCOUNTABILITIES <ul> <li>Business and country financial performance management <ul> <li>Support EAMEA Regional CFO and CEO with decision support & performance management performance analysis, Flash and MI packs development, and effective coordination with EAMEA Businesses and country Finance teams.</li> <li>Support Country CFOs in providing recommendations to improve risk adjusted performance with appropriate emphasis on optimizing balance sheet, diversifying revenues or controlling costs.</li> <li>Monitor the financial performance and positions with reference to the budget for businesses across EAMEA.</li> <li>Same as above for overall International view when required.</li> </ul> </li> <li>Forecasting & Budgeting <ul> <li>Support for the annual budgeting process for EAMEA locations.</li> <li>Support the monthly forecasting process with consistent approach to enable a FY Outlook perspective on key financial metrics.</li> <li>Engage Financial / Product Control teams, Funding, and Markets / Liquidity Risk Management teams to enable a holistic financial forecast and highlight key risks and opportunities to drive financial performance.</li> <li>Same as above for overall International view when required.</li> </ul> </li> <li>MI reporting process <ul> <li>Produce MI for EAMEA in collaboration with Group FP&A and International Finance teams, highlighting the performance to support decision making for EAMEA CEO and leadership teams.</li> <li>Review and discuss Businesses and country performance with stakeholders (internal within Finance and external to Finance) on a monthly basis and obtain appropriate explanations for material variances.</li> <li>Ensure that all management reporting requirements (including budgets, forecasts, actuals) are met with timely delivery to relevant stakeholders across EAMEA and Group.</li> <li>Same as above for overall International view when required.</li> </ul> </li> <li>Capital, Financial, Regulatory and Taxation Reporting Support <ul> <li>Work closely with Country Finance teams, Group FC, Group Tax and Group Capital Management to support them where HO input is required.</li> <li>Support Rep offices e.g. Swiss and Brazil with monthly financial operation and financial control processes that support the Rep office operations e.g. payments, funding, HO journals.</li> <li>Prepare the annual budget and financial forecasts for the Rep offices.</li> <li>Monitor Costs pertaining to the countries and prepare analysis on key cost drivers.</li> <li>Provide ad-hoc support e.g. AOV gaps and fixes where required.</li> </ul> </li> <li>Transformation and Continuous Improvement <ul> <li>Ensure completion of activities related to project initiatives such as documentation of business requirements and finance user acceptance testing.</li> <li>Seek to identify and recommend changes that improve Customer Satisfaction and Team Efficiency at all times.</li> </ul> </li> </ul> QUALIFICATIONS <ul> <li>Chartered Accountant or an equivalent international qualification e.g. ACA, CIMA, ACCA.</li> <li>Masters in Finance / MBA desirable.</li> <li>3+ years, ideally within banking context.</li> </ul>

AVP- Regional Finance - EAMEA (Emiratised)

ADIB - Abu Dhabi Islamic Bank

<div>
 
 
 
 Role&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Customer Relationship Officer&nbsp;
 
 
 
 Location :
 
 Baniyas- Mussafah- Dalma mall &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 Role Purpose:
 
 
 
 . Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency
 
 &nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Key Accountabilities of the role&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 &nbsp;
 
 
 
 
 1. Deposit account documentation. Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.&nbsp;
 
 
 2. Finance account documentation. Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.&nbsp;
 
 
 3. Sales-Management of service delivery. Sell and cross sell ADIB&rsquo;s products and promote ADIB&rsquo;s image&nbsp;
 
 
 4. Staff Management and coordination. Management of subordinates, plan their training and appraisal.&nbsp;
 
 
 5. Perform other task specified by Management.&nbsp;
 
 
 Results Required:&nbsp;
 
 
 1. Achieving Monthly Budget - Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.&nbsp;
 
 
 2. Continuous Improvement &ndash; Assist CRM to Recommend work flow changes leading to process improvements to the branch manager at least once a year&nbsp;
 
 
 3. Internal Audit &amp; ICD Comments - Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
 
 
 &nbsp;4. Compliance of policies &amp; procedures &ndash; Comply and perform Key operational controls as required in ADIB&rsquo;s polices &amp; procedures in day to day operations.
 
 &nbsp;
 
 
 
 &nbsp;
 
 
 
 
 
 Specialist Skills / Technical Knowledge Required for this role:
 
 
 &nbsp;
 
 
 
 
 1. Broad knowledge of ADIB&rsquo;s Retail Banking financial products &amp; services&nbsp;
 
 
 2. Thorough knowledge of ADIB&rsquo;s Retail Credit &amp; Operational Policies &amp; Procedures&nbsp;
 
 
 3. Good Knowledge of UAE banking practices , regulations &amp; risks&nbsp;
 
 
 4. Thorough Knowledge of all the Regulations issued by Central Bank of UAE&nbsp;
 
 
 5. General awareness of competitors in the local market&nbsp;
 
 
 6. Fair knowledge of service standards&nbsp;
 
 
 7. Training skills 8. Sales skills&nbsp;
 
 
 9. Management Information skills&nbsp;
 
 
 10. Computer skills
 
 
 &nbsp;
</div>

Customer Relationship Officer

Abu Dhabi Global Market

<div>The FSRA is responsible for the regulation of Financial Services activities in the ADGM.
The Supervision &amp; Markets Department consists of the Supervision Department (Supervision) and the Markets Department (Markets). This Manager &ndash; Market Infrastructure (MI) role is within the Markets Department.
The MI Team within the Markets Department is responsible for the authorisation and supervision of all trading, clearing, settlement and listing venues within, and connecting to, ADGM. Covering Financial Instruments (across Securities and Derivatives), Virtual Assets and Spot Commodities, Markets authorises and supervises Market Infrastructures (being Recognised Investment Exchanges, Recognised Clearing Houses, Settlement Facilities, MTFs and OTFs), Remote Bodies, Remote Members, Issuers, Reporting Entities and Benchmark Providers (the &lsquo;Markets Firms&rsquo;). It is also responsible for the development of the offering, listing, trading and clearing regimes that are benchmarked to global international regulatory standards.
The Manager (MI) is responsible, in close liaison with the Senior Manager(s) and Director MI, as may be applicable, for the day to day authorisation and supervision of Markets Firms, with a particular focus on AML-related supervision of Recognised Investment Exchanges, Recognised Clearing Houses and Custodians.
The Manager (MI) is expected to contribute to the implementation as well as development and enhancement of AML-related processes and practices, particularly in relation to Virtual Asset activities. The Manager (MI) will be expected to be a key member of the wider Markets Department, particularly as a SME for AML-related matters.
The Role reports into the Senior Manager (MI) and works closely with other colleagues within the Markets Department, across FSRA (particularly the Financial &amp; Cyber Crime Prevention Unit (FCCPU), as well as across ADGM.
Operational responsibilities
<ul><li>Responsible for AML-related licencing and supervision aspects of Markets Firms, particularly those operated by Recognised Bodies/Custodians, in close liaison with Senior Manager / Director MI and other colleagues.
</li><li>Build and manage internal FSRA-AML related regulatory relationships, as well with wider market stakeholders (including Recognised Bodies / Custodians).
</li><li>Support Markets Management and FCCPU in understanding, mitigating and managing AML-related risks across Markets Firms.
</li><li>Monitor and manage specific Virtual Asset AML-related operational and technology risks (across KYC, KYB, COBS 17.5(c) and the Travel Rule, etc).
</li><li>Provide SME Support to Senior Managers / Director MI in relation to wider supervisory engagements with Markets Firms, particularly in terms of AML-related matters.
</li><li>Keep up to date to advise Markets&rsquo; senior management on changes to regional and international regulations and policy that will impact Markets&rsquo; (AML-related) supervisory functions.
</li><li>Liaise with other internal stakeholders within FSRA and ADGM as appropriate.
</li><li>Deliver additional tasks, or carry out any other duties, that may be delegated from the Senior Manager, MI Director or above.
</li><li>Participate and deliver on projects that may be allocated thereto.
</li><li>Adherence to all internal policies, rules and behaviours
</li></ul>Organisational responsibilities
<ul><li>Assist in the development and administration of rules, policies and procedures and supervisory processes for the regulation of AML-related matters as they impact on Markets Firms, governing the initial recognition/ authorisation and ongoing supervision thereof.
</li><li>Continuously improve Markets practices to ensure that ADGM takes a leading role in market infrastructure and related capital market developments.
</li><li>Assist, develop and manage (as required) Markets Firm thematic reviews, adding SME input pertaining to AML-related matters.
</li></ul>Information Security related
<ul><li>Understand, adopt, adhere and practice responsibilities or controls as per ADGM Information Security policy and as per best practices explained in the induction and awareness sessions.
</li><li>Confidentiality, Integrity and availability of the ADGM Information shall be maintained at all times i.e. within as well as outside ADGM.
</li></ul>Education
<ul><li>Minimum Bachelor&rsquo;s Degree.
</li><li>Professionally qualified in one of the following disciplines; Law, Finance, Banking, Accounting, Economics, or related disciplines.
</li></ul>Work Experience:
<ul><li>Minimum 8-10 years of experience in the same field.
</li><li>Comprehensive understanding of AML-related matters, specifically in relation to Markets Firms
</li><li>Comprehensive understanding of AML-related matters, specifically in relation to Virtual Asset activities.
</li><li>Comprehensive understanding of Virtual Asset Markets, including the use of onboarding, KYC, VA Wallet tracing systems and tools.
</li><li>Expert Knowledge of FSRAs AML Rulebook and UAE Federal Requirements
</li><li>Strong internal and external stakeholder management skills.
</li><li>Fluent in business English.
</li></ul>Desirable:
<ul><li>Experience in supervising AML-related activities.
</li><li>Experience in dealing with international regulatory bodies.
</li><li>Proficient in Arabic or other language(s) and understanding of the Arabic culture.</li></ul></div>

Manager - Market Infrastructure (FSRA Markets)

Astra Tech

<div>
 
 About The Role
 
 
 
 We&rsquo;re looking for an experienced Scrum Master with a strong background in fintech to drive agile delivery across our cross-functional product and engineering teams. The ideal candidate will have a deep understanding of financial technologies, agile frameworks, and the dynamics of scaling complex digital products in a fast-paced, regulated environment.
 
 
 You will act as a servant leader and agile coach, ensuring that teams deliver high-quality software that meets business goals &mdash; on time, within scope, and with a focus on continuous improvement.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead and facilitate all Scrum ceremonies &mdash; daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives.
 </li>
 <li>
 Partner with Product Owners and Engineering Managers to ensure clear prioritization and alignment of sprint goals.
 </li>
 <li>
 Remove blockers, manage dependencies, and drive continuous improvement in delivery processes.
 </li>
 <li>
 Ensure adherence to agile principles and best practices across teams.
 </li>
 <li>
 Reporting on project status/health to senior stakeholders via dashboards and reports.
 </li>
 <li>
 Foster a culture of transparency, accountability, and collaboration.
 </li>
 <li>
 Track and analyze sprint metrics (velocity, burn-downs, cycle time) to help teams improve efficiency and predictability.
 </li>
 <li>
 Guide teams in adopting agile tools (e.g., Jira, Confluence, Asana) and techniques that best fit fintech product cycles.
 </li>
 <li>
 Collaborate closely with compliance, security, and data teams to ensure agile delivery within fintech regulatory frameworks (e.g., KYC, AML, PCI-DSS).
 </li>
 <li>
 Support multiple squads working on payments, digital banking, lending, or financial data products.
 </li>
 <li>
 Coach and mentor team members and stakeholders in agile mindset and practices.
 </li>
 <li>
 Manage portfolios including multiple projects at any given time providing oversight and bridge between cross-functional products and teams
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, Business, or related field (Master&rsquo;s preferred).
 </li>
 <li>
 Certified Scrum Master (CSM, PSM I/II) or equivalent agile certification.
 </li>
 <li>
 4+ years of experience as a Scrum Master in agile software development environments.
 </li>
 <li>
 Proven experience working in fintech, digital banking, payments, or financial SaaS products.
 </li>
 <li>
 Strong understanding of agile frameworks (Scrum, Kanban, SAFe) and DevOps practices.
 </li>
 <li>
 Exceptional facilitation, communication, and stakeholder management skills.
 </li>
 <li>
 Comfortable working with distributed or cross-functional teams.
 </li>
 <li>
 Data-driven mindset with experience using delivery metrics to drive improvement.
 </li>
 <li>
 Any exposure to AI product releases would be a massive plus for this role
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in a scale-up or startup fintech environment.
 </li>
 <li>
 Familiarity with regulatory and compliance processes in financial software delivery.
 </li>
 <li>
 Experience using tools like Jira, Confluence, Miro, Azure DevOps, Asana or similar.
 </li>
 <li>
 Prior exposure to API-driven architectures, payment gateways, or core banking systems.
 </li>
 <li>
 Background in Fintech/Technology platforms
 </li>
 </ul>
</div>

Scrum Master

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