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application support lead

IHS Towers

<div>Company Description 
About IHS Towers: IHS Towers is one of the largest independent owners, operators and developers of shared communications infrastructure in the world by tower count and is solely focused on the emerging markets. The company has over 37,000 towers across its seven markets, including Brazil, Cameroon, Colombia, C&ocirc;te d&rsquo;Ivoire, Nigeria, South Africa and Zambia. For more information, please visit: www.ihstowers.com 
Job Description 
Key Roles &amp; Responsibilities 
Strategic Planning: Align Tech &amp; OPS applications with IHS Towers business goals. Collaborate with business leaders to understand and prioritize application needs.
Project Management: Oversee the planning and execution of business application projects. Ensure projects are delivered on time, within scope, and on budget. Coordinate with cross-functional teams and stakeholders. 
 
Application Portfolio Management: Oversee a subset of IHS Towers portfolio of business applications &ndash; ServiceNow, Redcube &hellip; etc. Evaluate and implement new functionalities as needed while continuously assess the performance and relevance of the applications.
Change Management: Approve, monitor and track Business Applications changes from design to deployment. Prepare release calendars
Team Leadership: Lead the application support and Vendor teams for Business Applications. Fostering a collaborative and innovative work environment and Provide guidance and mentorship to team members.
Vendor Management: Manage relationships with third-party vendors and service providers for Business Applications. Negotiate and review service level agreements (SLA), and ensure vendor performance in line with agreed SLAs.
Quality Assurance: Establish and enforce quality assurance processes for application development and maintenance. Ensure testing and validation of changes and new features to ensure Tech and OPS applications meet IHS Towers&rsquo; organizational standards.
Security and Compliance: Implement and enforce applications controls to protect the integrity and quality of IHS Towers processes and data. Ensure they comply with relevant industry regulations and standards. Also approve privileged users applications access requests. Ensures all identified and known vulnerabilities are resolved promptly.
Documentation: Ensure documentation are created and maintained for applications, processes, and procedures.
Key Interface<ul><li>
Enterprise Architecture Team</li><li>
IT Application Vendors</li><li>
IT Support</li><li>
IT Infrastructure Team</li><li>
Technical Team</li><li>
NOC Team</li><li>
Supply chain, Assets Management team</li></ul> 

Qualifications 
Functional Competencies<ul><li>
Ability to design scalable solutions in multi-instance environments.</li><li>
5 - 8 years of ServiceNow administration and product delivery certified within modules/applications ITSM, ITOM, FSM, EAM / HAM, Preferred ServiceNow Application expertise aligning with IHS (Telco Tower industry).</li><li>
Project Management</li><li>
Application Life Cycle and performance/health Management</li><li>
Business Analysis</li><li>
Vendor Management</li><li>
Change management</li></ul>
Job attributes &amp; Soft skills<ul><li>
Personal qualities of integrity, credibility, and commitment to the mission of IHS</li><li>
Excellent communication skills</li><li>
Flexible and able to multitask</li><li>
Leadership and Mentoring</li><li>
Problem-solving skills</li><li>
Analytical skills</li><li>
Conflict resolution</li></ul> 

Additional Information 
Organizational Competencies 
Customer Focus - People demonstrating this competency understand &amp; exceed our customers&rsquo; needs. They develop trusted, reliable &amp; collaborative relationships. They are consistently operating to the highest standards of service &amp; delivery.
Innovation - People demonstrating this competency constantly seek new &amp; improved ways to deliver our products &amp; services. They champion engineering &amp; skills development, and work to create a collaborative and supportive operating environment.
Integrity - People demonstrating this competency are open &amp; honest in everything they do. They support financially &amp; environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
Be Bold - People demonstrating this competency are thorough in analyses &amp; decision-making. They are courageous in expanding existing markets &amp; developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.
Our Vision 
IHS is committed to improving the quality and availability of telecommunications infrastructure, the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate, and our sustainable strategy is structured around four pillars: ethics and governance, environment and climate change, education and economic growth, and our people and communities.</div>

Senior Manager, Product Manager Business Applications

ULTIMATE HUMAN RESOURCES SOLUTIONS LLC

<ul><li> Oversee the configuration, maintenance, and support of enterprise and corporate applications across various business domains.</li><li> Ensure systems are operational, secure, and optimized for business use.</li><li> Coordinate with internal teams and vendors to ensure smooth delivery and ongoing support.</li><li>Collaborate with business stakeholders to identify opportunities for process improvement and automation.</li><li> Lead digital transformation initiatives across Finance, SCM, HCM, and Risk domains.</li><li> Lead and manage a multidisciplinary team of developers, consultants, and analysts.</li><li> Empower Emarati team members through structured training, mentoring, and career development programs.</li><li>Promote a collaborative and performance-driven team culture.</li><li> Provide hands-on support in troubleshooting, enhancements, and minor configurations.</li><li> Ensure timely resolution of issues and adherence to service level agreements.</li><li> Monitor system health and performance, and implement improvements as needed</li><li> Support business teams with access to reliable, timely data through data warehousing and reporting tools.</li><li> Collaborate with analytics teams to ensure dashboards and KPIs are accurate and actionable.</li><li>Maintain data governance and quality standards across platforms.</li><li> Manage operational projects such as system upgrades, integrations, and rollouts.</li><li>Coordinate testing, training, and deployment activities.</li><li> Ensure proper documentation and change control processes are followed.</li><li> Ensure applications adhere to internal policies, regulatory requirements, and industry standards.</li><li> Implement robust change management and documentation practices.</li></ul>

Enterprise  Corporate Solution Oracle Fusion HCM SCM Finance Manager

Uffizio India Software Consultants

As an Application Tech Support Executive at Uffizio, you will play a crucial role in providing top-tier support to our customers. Your goal will be to ensure customer satisfaction, resolve technical issues, and offer guidance on the use of our products.
 Role: OtherIndustry Type: IT Services &amp; ConsultingDepartment: OtherEmployment Type: Full Time, PermanentRole Category: OtherEducationUG: Any Graduate

Application Tech Support

DMG Events

Provide hands-on support and continuous improvement for DMG Events marketing technology applications. This role ensures the reliability and responsiveness of platforms such as marketing automation, websites, content management, and analytics, enabling marketing teams to deliver effective, data-driven campaigns. 
Key Responsibilities
<ul>
<li>Take day-to-day ownership of support for DMG s in-house and third-party digital marketing applications (e.g. Emarsys, CMS platforms, analytics dashboards, CRM/CDP integrations). </li>
</ul>
<ul>
<li>Configure, maintain, update, and support these applications, ensuring performance and availability for marketing campaigns. </li>
</ul>
<ul>
<li>Act as a first point of contact for marketing users and platform vendors/developers, ensuring effective collaboration and issue resolution. </li>
</ul>
<ul>
<li>Author and maintain process, application, and user documentation to build a sustainable knowledge base across Marketing and Technology. </li>
</ul>
<ul>
<li>Assist in delivering training and support a network of Super Users within Marketing to increase adoption and confidence in the tools. </li>
</ul>
<ul>
<li>Manage and prioritise service desk tickets, escalating incidents where necessary and ensuring timely resolution of high-impact issues. </li>
</ul>
<ul>
<li>Identify recurring problems and recommend preventative solutions or platform improvements. </li>
</ul>
<ul>
<li>Proactively manage stakeholder expectations by providing regular updates on incident resolution and enhancement delivery. </li>
</ul>
<ul>
<li>Support compliance with data quality standards across marketing applications. </li>
</ul>
<ul>
<li>Partner with Marketing stakeholders to align platform setup, enhancements, and support with campaign timelines and business objectives. </li>
</ul>

Digital Application Support

Paradigm Solutions

Job qualifications: <ul>
<li> 0-3 years of experience</li>
 <li> Bachelor s degree in Management of Information Systems, or related majors (Both business skills and technical IT knowledge required)</li>
 <li> Proper verbal and written communication skills</li>
 <li> Ability to explain complex ideas to those with limited IT knowledge</li>
 <li> Listening and patience</li>
 <li> Customer service and relationship management</li>
 <li> Critical thinking</li>
 <li> Problem-solving</li>
 <li> Attention to details</li>
</ul>
 Responsibilities: <ul>
 <li> Writing technical scopes for websites and mobile applications</li>
 <li> Testing websites and mobile applications</li>
 <li> Providing technical support for our clients</li>
 <li> Technical documentation- Working in coordination with cross-functional teams</li>
 </ul>

App Support

Confidential Company

<ol type="1"><li>Application Management of all platforms and systems relating to the Risk Department and Support Functions Technologies and Platforms (IFRS9, Asset and Liability Management (ALM) platform, Basel III platform, Application and Decision Scorecards systems, Fraud Management Systems, the Bank’s Collections Platform, Governance Risk and Controls (GRC) Platform, Sharepoint, Document Management System, Automation Technologies, BPM Platform, Robotics Process Automation (RPA) Technologies, etc)</li><li>Application Management of all platforms and systems relating to the Support Functions Technologies and Platforms such as Sharepoint, Document Management System, Automation Technologies, BPM Platform, Robotics Process Automation (RPA) Technologies, etc)</li><li>Engineering delivery of large transformational programs within the Risk and Support Functions Technologies and domain. </li><li>Ensure seamless integration of the such technologies and associated platform with other enterprise systems and applications.</li><li>Drive adoption of such technologies and tools and provide training to teams for effective utilization.</li><li>Lead the design and implementation of AI-powered compliance solutions to streamline business processes and deliver data-driven insights.</li><li>Collaborate with stakeholders to implement intelligent automation across customer service, sales, marketing, and other business functions.</li><li>Lead cross-functional teams to deliver projects on time and within budget.</li><li>Present project updates, progress reports, and strategic plans to senior leadership</li><li>All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager.</li></ol>

AVP - Risk and Support Functions Technologies

Majid Al Futtaim

JOB TITLE Senior Manager - Group IT Controls | Holding | Finance ROLE SUMMARY Group IT Controls Sr. Manager will be responsible for developing, implementing, and monitoring IT general controls (ITGCs) and application controls across the holding company and its six operating companies (Opcos). This role will ensure that IT systems and data are secure, compliant, and effectively support internal control and risk management frameworks. ROLE PROFILE <ul> <li>Ensure design and maintenance of a robust IT control framework, covering ITGCs, application controls, and change management processes across all group entities.</li> <li>Identify and review IT-related risks and control gaps in systems, networks, infrastructure, and applications. Recommend and implement appropriate mitigating controls</li> <li>Support internal and external audits by coordinating IT control testing and documentation. Ensure timely resolution of IT audit findings and compliance with regulatory and industry requirements (e.g., SOX, GDPR, local data laws).</li> <li>Work closely with Group IT and business stakeholders to integrate IT controls into key systems, including ERP, financial applications, and operational technology</li> <li>Oversee controls around user access, segregation of duties (SoD), and system changes to protect data integrity and system availability</li> <li>Support the implementation and monitoring of GRC tools or automation solutions to enhance visibility and tracking of IT controls.</li> <li>Track and report on control performance, highlighting key risks, issues, and deviations</li> </ul> REQUIREMENTS <ul> <li>Bachelor's degree in Information Systems, Computer Science, Accounting Information Systems, or related field</li> <li>Minimum 8 years of experience in IT audit, IT risk management, or IT controls, with at least 3-4 years in a lead or management role</li> <li>Strong understanding of ITGCs, application controls, and frameworks</li> <li>Familiarity with ERP systems (e.g., SAP, Oracle Fusion, Microsoft Dynamics) and cloud-based platforms</li> <li>Demonstrated ability to lead cross-functional teams, manage complex projects, and drive organizational change</li> <li>Professional certifications preferred: CISA, CISM, CISSP, or equivalent</li></ul>

Senior Manager - Group IT Controls

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