customer service advisor – arabic speakers - cairo

customer service back office support senior specialist

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account manager - (remote - egypt) Jobs in Cairo Egypt

account manager - (remote - egypt)

arabic support - work from home Jobs in Cairo Egypt

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customer service advisor – arabic speakers - cairo Jobs in Cairo Egypt

customer service back office support senior specialist Jobs in Cairo Egypt

arabic support work from home

<div>
 
 
 About the Role
 
 
 
 We are looking for a proactive and customer-focused
 
 Customer Support Specialist
 
 to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.
 
 
 
 
 
 
 
 
 
 Key Responsibilities.
 
 
 <ul>
 <li>
 Provide first-line support to business clients via email, chat, or phone
 </li>
 <li>
 Manage and resolve B2B inquiries related to orders, accounts, and system usage
 </li>
 <li>
 Collaborate with internal teams to ensure timely and accurate responses
 </li>
 <li>
 Document all customer interactions and feedback within the system
 </li>
 <li>
 Handle escalations professionally and ensure service-level targets are met
 </li>
 <li>
 Support process improvements and contribute to continuous service enhancement
 </li>
 <li>
 Participate in digital transformation initiatives and adoption of new tools
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum 1&ndash;2 years of experience i
 
 n customer service, helpdesk, or shared service suppo
 
 rt (B2B experience preferred).
 </li>
 <li>
 
 Proficient in English and Arabic (both written and verbal
 
 </li>
 <li>
 Strong communication and problem-solving skills
 </li>
 <li>
 Comfortable working in a fast-paced, multicultural environment.
 </li>
 <li>
 Willing to work on
 
 a 9 months contract bas
 
 is.
 </li>
 </ul>
</div>

ARABIC SUPPORT - Work From Home

Tabby | تابي

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
 <li>
 Answer questions, solve problems, and make sure customers have a good experience
 </li>
 <li>
 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 
 Base salary:
 
 15,000 EGP gross (around 12,250 EGP net)
 </li>
 <li>
 
 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
 </li>
 <li>
 
 Performance bonus:
 
 up to 70% of your base salary
 
 </li>
 </ul>
 Top performers can earn
 
 up to 33,000 EGP gross (around 27,000 EGP net)
 
 
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo (work from home available for consistent performers past probation)
 
 
 
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
 <li>
 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
 </li>
 <li>
 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 
 What We&rsquo;re Not Looking For
 
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
</div>

Customer Support Representative.

York Towers

<div>
 Dwelleo is a Saudi AI-powered PropTech platform redefining how real estate decisions are made. From buying and renting to selling and investing, we combine verified data, intelligent insights, and complete transparency &mdash; empowering users to understand the market clearly and make confident decisions at every step.
 
 
 
 About Dwelleo
 
 
 
 Dwelleo is an AI-powered real estate marketplace transforming how people search, buy, sell, and rent properties across Saudi Arabia.
 
 
 The platform combines machine learning, intelligent discovery tools, and data-driven insights to connect buyers, renters, brokers, and developers through a seamless, scalable digital experience.
 
 
 At its core, Dwelleo embeds AI directly into the product &mdash; powering pricing, recommendations, search, and decision-making across the entire property journey.
 
 
 
 About The Role
 
 
 
 You'll work across the full AI surface area of a live product. Your work will span classical ML (pricing, forecasting) and modern LLM systems (agents, RAG, voice), with real engineering expectations around reliability, observability, and production quality. Research here is always in service of shipping &mdash; experimentation exists to accelerate delivery, not replace it.
 
 
 You'll work within a dual-track Agile structure: a
 
 Research sprint
 
 for experimentation and model development, and an
 
 Engineering sprint
 
 for deployment, integration, and reliability work. You'll contribute to both.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Ship predictive models for property price estimation, rent forecasting, and ROI analysis &mdash; from feature engineering through production deployment on AWS ECS with canary release practices
 </li>
 <li>
 Build and maintain LLM-powered multi-agent systems, including deterministic state machines, scoring engines, guardrail layers, and escalation logic that runs reliably at scale
 </li>
 <li>
 Develop and improve RAG pipelines with vector-based retrieval (FAISS, pgvector) for property search and AI-assisted advisory features
 </li>
 <li>
 Expose AI capabilities as FastAPI microservices with autoscaling, versioning, and production-grade reliability
 </li>
 <li>
 Integrate and improve STT/TTS speech pipelines connected to telephony infrastructure &mdash; Arabic dialect support is a meaningful plus
 </li>
 <li>
 Own observability across the stack: drift detection, latency monitoring, alerting, and model performance dashboards
 </li>
 <li>
 Collaborate closely with product and engineering across both sprint tracks, translating research outcomes into shippable systems
 
 
 </li>
 </ul>
 
 Required
 
 
 
 
 What we're looking for
 
 
 
 <ul>
 <li>
 3&ndash;6 years of hands-on experience in ML engineering, AI engineering, or a closely related role &mdash; with at least some of that time shipping to production
 </li>
 <li>
 Strong Python skills with a track record of production deployment (not just notebooks)
 </li>
 <li>
 Solid ML fundamentals: supervised learning, gradient boosting (XGBoost / LightGBM), feature engineering, model evaluation, and retraining workflows
 </li>
 <li>
 Hands-on experience with LLMs (OpenAI, Anthropic, or open-source models) and practical RAG pipeline implementation
 </li>
 <li>
 Experience building and deploying ML microservices using FastAPI
 </li>
 <li>
 Working knowledge of CI/CD for ML workloads &mdash; you've set up or maintained pipelines using tools like GitHub Actions, MLflow, or equivalent
 </li>
 <li>
 Comfortable working in English; Arabic is not required but welcome
 
 
 </li>
 </ul>
 
 Nice To Have
 
 
 
 <ul>
 <li>
 STT/TTS integration or voice pipeline engineering &mdash; Arabic dialect experience is a strong plus
 </li>
 <li>
 AWS hands-on experience: ECS, S3, RDS
 </li>
 <li>
 Familiarity with geospatial data and similarity search (Ball Tree, FAISS, pgvector)
 </li>
 <li>
 Background in lead scoring, content moderation, or recommendation systems
 </li>
 <li>
 Experience with MLflow, experiment tracking, or model registry workflows
 </li>
 <li>
 Real estate or PropTech domain exposure
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Location: Fully remote
 </li>
 <li>
 Team: You'll report directly to the AI Team Lead
 </li>
 <li>
 Direct ownership of production AI systems with measurable user and business impact
 </li>
 <li>
 A technically ambitious environment working at the intersection of AI and one of the region's most active real estate markets
 </li>
 </ul>
</div>

AI Engineer

Concentrix

<div>
 
 Job Title
 
 
 
 Customer Service Advisor &ndash; Arabic Speakers - Cairo
 
 
 
 Job Description
 
 
 
 Join Concentrix Today!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
 <ul>
 <li>
 Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.
 </li>
 <li>
 Assist customers with inquiries, order processing, troubleshooting, and guidance.
 </li>
 <li>
 Build deep product and service knowledge to deliver confident and accurate support.
 </li>
 <li>
 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
 </li>
 <li>
 Create positive customer experiences through personalized assistance and clear communication.
 </li>
 <li>
 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
 </li>
 </ul>
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
 </li>
 <li>
 Clarify customer requirements using effective probing and decision-support tools.
 </li>
 <li>
 Listen attentively, demonstrate empathy, and build strong customer rapport.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
 </li>
 <li>
 Maintain working knowledge of client products and services.
 </li>
 <li>
 Prepare complete and accurate documentation, including account notations.
 </li>
 <li>
 Participate in initiatives aimed at improving customer satisfaction and business performance.
 </li>
 <li>
 Identify opportunities to offer additional products or services when appropriate.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 <ul>
 <li>
 Proficiency in Arabic and English, both written and verbal.
 </li>
 <li>
 High school diploma required; relevant experience is an advantage.
 </li>
 <li>
 Excellent communication, interpersonal, and customer engagement skills.
 </li>
 <li>
 Comfortable working in a fast-paced, performance-driven environment.
 </li>
 <li>
 Strong multitasking, prioritization, and adaptability skills.
 </li>
 <li>
 Basic computer skills and system navigation capability.
 </li>
 <li>
 Ability to work independently and collaboratively within a team.
 </li>
 <li>
 Detail-oriented, dependable, and professional.
 </li>
 <li>
 Patient, composed, and solution-oriented in all customer interactions.
 </li>
 <li>
 Flexible to work rotating shifts as required.
 </li>
 <li>
 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
 </li>
 </ul>
 
 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Transportation Provided
 </li>
 <li>
 Medical &amp; Social Insurance
 </li>
 <li>
 Fast track for promotions within 6 months
 </li>
 <li>
 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
 </li>
 <li>
 Supportive, inclusive, and growth-focused work environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>

Customer Service Advisor – Arabic Speakers - Cairo

PepsiCo

<div>
 
 Overview
 
 
 
 As part of PepsiCo&rsquo;s vision of becoming faster, stronger and better across all markets, this person will be leading the faster pillar across key markets while being consumer centric leading on the category agenda for markets, managing different stakeholders (Internal and External)
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support in developing and deploy of category/brand plans through using the material received from global/regional teams as well as developing local content in a way that maximizes local consumer &amp; shopper preference.
 </li>
 <li>
 Maintain and keep up-to-date business procedures and test scripts; execute control activities as designed and update the process owner with any change in the process. Complete Quarterly self-testing by prescribed deadlines and remediate ineffective controls by the date agreed with process owner and the Internal Control team
 </li>
 <li>
 Support in the development of the marketing calendar by quarter leveraging global and regional initiatives consistent with brand strategy, and AOP objectives.
 </li>
 <li>
 Support in Jointly develop &amp; executing brand&rsquo;s packaging, promotional, sponsorship programs development consistent with the brand marketing calendar, quarterly initiatives plan.
 </li>
 <li>
 Responsible for Campaign Development of local market-wide 360-consumer campaigns from insights to ideation to development to launch and execution (media-to-shelf) for the assigned category.
 </li>
 <li>
 Ensure programs execution with high execution standards.
 </li>
 <li>
 Own Sponsorships &amp; Events execution in partnerships with our bottlers.
 </li>
 <li>
 Close monitoring &amp; management of Marketing budget &ldquo;A&amp;M&rdquo; in line with control procedures.
 </li>
 <li>
 Support in leading development and deployment of market specific communication.
 </li>
 <li>
 Responsible for leading the selection and commissioning of relevant influencers / digital contents / creative agencies for the local market-specific campaigns to support the assigned category.
 </li>
 <li>
 Support in launching new innovations in market in partnership with bottlers.
 </li>
 <li>
 Keep track of brand commercial performance (Sales, Market share, etc.) on monthly basis.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 University Degree- BA
 </li>
 <li>
 Minimum of 1-2 years of relevant experience
 </li>
 <li>
 Ability to communicate clearly, read and write effectively in English &amp; Arabic
 </li>
 <li>
 Leadership Skills, able to lead conversation with bottlers and senior management .
 </li>
 <li>
 MultiTasker: Able to handle several campaigns and activites launching across different markets at the same time
 </li>
 <li>
 Must be Agile and could work under stress.
 </li>
 <li>
 Strong Communication Skills
 </li>
 <li>
 Dealing with Ambiguity
 </li>
 </ul>
</div>

Brand Assoc Analyst

Nexus Analytica

Nexus Analytica is seeking a Renewable Energy Consultant to support the delivery of consulting assignments related to solar PV, wind, battery energy storage systems (BESS), hybrid renewable projects, grid integration, and project agreements.This role combines technical, commercial, financial, and project coordination responsibilities. The selected candidate will work closely with multidisciplinary teams and clients to provide high-quality advisory support across project development, techno-economic analysis, project management, and renewable energy transactions.<h3> </h3><h3>Key Responsibilities</h3><ul><li>Support the delivery of consulting projects in renewable energy, including solar PV, wind, BESS, and hybrid systems.</li><li>Conduct techno-economic assessments, scenario analysis, and financial evaluation for renewable energy projects.</li><li>Support the review and development of PPAs, project agreements, tariff structures, and commercial frameworks.</li><li>Assist in grid connection, interconnection, and renewable energy integration assessments.</li><li>Review policy, regulatory, and market frameworks related to renewable energy investments and project implementation.</li><li>Prepare reports, presentations, technical notes, and client deliverables.</li><li>Coordinate with clients, developers, utilities, public authorities, and project stakeholders.</li><li>Support project planning, workplans, timelines, and internal coordination across assignments.</li><li>Contribute to proposal writing, technical offers, and business development activities.</li><li>Participate in workshops, meetings, and capacity-building activities with clients and partners.</li></ul><h3>Required Qualifications</h3><ul><li>Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Energy Engineering, Sustainable Energy, Energy Economics, or a related field.</li><li>3 to 7 years of relevant experience in renewable energy consulting, project advisory, energy systems analysis, or related fields.</li><li>Good understanding of solar PV, wind, BESS, grid integration, renewable energy planning, or project development.</li><li>Familiarity with technical and commercial aspects of renewable energy projects.</li><li>Strong analytical, report-writing, and presentation skills.</li><li>Strong written and spoken English.</li><li>Arabic is an advantage.</li></ul><h3>Preferred Qualifications</h3><ul><li>Master’s degree in a relevant field.</li><li>Experience with techno-economic modelling and financial analysis.</li><li>Exposure to PPAs, tariff design, project agreements, or regulatory review.</li><li>Familiarity with tools such as Excel, Python, PLEXOS, PowerFactory, PSS/E, MATLAB, or similar.</li><li>Experience working on projects in Egypt, MENA, or Africa is an advantage.</li></ul><h3>Skills</h3><ul><li>Renewable energy project analysis</li><li>Techno-economic assessment</li><li>Financial modelling</li><li>Grid and interconnection understanding</li><li>Project coordination</li><li>Report writing and presentation</li><li>Stakeholder management</li><li>Commercial and regulatory awareness</li></ul><h3>What We Offer</h3><ul><li>Opportunity to work on high-impact renewable energy and energy transition projects</li><li>Exposure to multidisciplinary consulting assignments across technical, financial, and regulatory topics</li><li>A collaborative and intellectually stimulating work environment</li><li>Professional growth in a fast-evolving energy consulting firm</li></ul>

Renewable Energy Consultant

Capgemini

<div>
 
 About Capgemini
 
 
 
 Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of &euro;22.1 billion.
 
 
 
 Job Responsibities
 
 
 
 
 Machine Learning &amp; AI Solutions
 
 
 
 <ul>
 <li>
 Design and implement Agentic AI solutions and applications.
 </li>
 <li>
 Experience in Data Science, Data Mining, Machine Learning tasks (e.g. feature engineering, model training, evaluation, and deployment).
 </li>
 <li>
 Monitor model performance and implement retraining strategies to ensure long-term accuracy and relevance.
 
 
 </li>
 </ul>
 
 Cloud &amp; Data Engineering
 
 
 
 <ul>
 <li>
 Collaborate with data engineers to ensure robust data preprocessing, transformation, and storage strategies.
 
 
 </li>
 </ul>
 
 MLOps &amp; Automation
 
 
 
 <ul>
 <li>
 Familiarity with CI/CD pipelines tailored for ML workflows, including automated testing, model versioning, and deployment.
 
 
 </li>
 </ul>
 
 Collaboration &amp; Innovation
 
 
 
 <ul>
 <li>
 Work closely with cross-functional teams including data scientists, product managers, and business stakeholders to translate business needs into technical solutions.
 </li>
 <li>
 Contribute to knowledge sharing and best practices across the team.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 
 Technical Skills:
 
 
 
 <ul>
 <li>
 Strong proficiency in python, data science and machine learning libraries (e.g., scikit-learn, TensorFlow, PyTorch) and agentic application development libraries (e.g. LangChain, LangGraph).
 </li>
 <li>
 Strong command of SQL and experience with large-scale data processing tools (e.g., Spark, Pandas).
 </li>
 <li>
 Familiarity with cloud platforms (Azure, AWS, GCP) and their ML services.
 </li>
 <li>
 Familiarity with MLOps practices, including CI/CD, containerization (Docker), and orchestration (Kubernetes).
 </li>
 <li>
 Familiarity with Git and collaborative development workflows.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 2-5 years of experience in solving real-world business problems using AI
 </li>
 <li>
 Proven track record of deploying and maintaining ML models in production environments.
 
 
 </li>
 </ul>
 
 Communication Skills
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills to collaborate effectively with cross-functional teams.
 </li>
 <li>
 Fluent in Arabic &amp; English, both spoken and written (German is a plus!)
 </li>
 <li>
 Able to listen to and understand customer needs and articulate them as technical requirements to the team.
 
 
 </li>
 </ul>
 
 Additional Skills
 
 
 
 <ul>
 <li>
 Strong problem-solving abilities and attention to detail.
 </li>
 <li>
 Ability to work collaboratively in a team environment.
 </li>
 <li>
 Self-motivated with a continuous learning mindset.
 </li>
 </ul>
</div>

Data Scientist (Machine Learning Engineer)

Explore 114+ Arabic support work from home in Cairo Egypt this April. Find roles across top companies and apply now to boost your career.