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assistant associate professor human resource management hrm

Confidential

<div>
 
 
 About Organization
 
 
 
 
 
 
 Leading private university in Kuwait is currently recruiting full-time faculty members as Assistant/Associate Professors for Human Resource Management courses to start from Spring Semester 2026.
 
 
 
 
 
 Being an equal opportunity employer, it offers internationally competitive salaries, remuneration packages, research incentives, and professional development opportunities.
 
 
 
 
 
 With faculty members and staff coming from more than 60 countries, it is a diverse and inclusive environment. Its campus provides cutting-edge facilities that faculty and staff can benefit from such as Sports Center, Library, Research and Innovation Center, Cultural Center, and more than 55 laboratories.
 
 
 
 
 
 
 Job Requirements
 
 
 
 
 
 
 Faculty members are responsible for contributing to our academic programs, conducting research, and actively participating in departmental and university activities.
 
 
 They are engaged in teaching, services, research, and professional development tasks.
 
 
 
 
 
 Potential candidates are expected to:
 
 <ul>
 <li>
 Significantly contribute to the advancement of the research activities and publish research findings in refereed journals.
 </li>
 <li>
 Have a strong commitment to teaching excellence and student advising at undergraduate levels.
 </li>
 <li>
 Prepare teaching materials, maintaining and improving competence in subjects being taught.
 </li>
 <li>
 Develop and deliver courses to students.
 </li>
 <li>
 Prepare class activities, quizzes, assessments, and exams.
 </li>
 <li>
 Passionately support the college and departmental-wide activities and services with a spirit of leadership, commitment, accountability, and collegiality.
 </li>
 <li>
 Evaluate, monitor, and mentor student academic progress.
 </li>
 <li>
 Supervise and assist students in all aspects related to the courses.
 </li>
 <li>
 Guide, lead, and mentor students in internship and research projects.
 </li>
 <li>
 Engage actively in promoting the growth of the university and participate in strategic activities and events.
 </li>
 <li>
 Participate in departmental and college meetings and activities.
 </li>
 <li>
 Serve and support functional activities of departmental committees.
 </li>
 <li>
 Undertake any other duties as may be directed by the Head of Department.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 
 
 
 <ul>
 <li>
 A Ph.D. degree in Human Resource Management or a related field from an internationally accredited university.
 </li>
 <li>
 Excellent publication records, in particular during the last five years.
 </li>
 <li>
 Pursue academic achievements and have a demonstrable research capability.
 </li>
 <li>
 Publish his/her research findings in refereed journals.
 </li>
 <li>
 Have a solid commitment to teaching excellence and student advising at the undergraduate level.
 </li>
 <li>
 Ability to work in a diverse, interdisciplinary, and fast-paced environment is essential.
 </li>
 <li>
 Have demonstrable skills in oral and written English.
 </li>
 </ul>
 
 
</div>

Assistant/Associate Professor- Human Resource Management(HRM)

Abercrombie & Fitch Co.

<div>
 
 Company Description
 
 
 
 Abercrombie &amp; Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
 
 
 The company operates a family of brands, including Abercrombie &amp; Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie &amp; Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.
 
 
 At Abercrombie &amp; Fitch Co., we lead with purpose and always put our people first. We&rsquo;re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
 
 
 
 Job Description
 
 
 
 The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves everyday to create an inclusive place of belonging for their team and customers. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store&rsquo;s organization.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Customer Experience
 </li>
 <li>
 Drive Sales
 </li>
 <li>
 OMNI Channel Fulfillment
 </li>
 <li>
 Store Presentation and Sales Floor Supervision
 </li>
 <li>
 Store &amp; Stockroom Operations
 </li>
 <li>
 Staffing, Scheduling, and Payroll Management
 </li>
 <li>
 Training and Development
 </li>
 <li>
 Communication
 </li>
 <li>
 Asset Protection
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 What It Takes
 
 
 
 
 <ul>
 <li>
 Bachelors Degree OR one year of supervisory experience in a customer-facing role
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Inclusion &amp; Diversity Awareness
 </li>
 <li>
 Ability to show up in a fast-paced and challenging environment
 </li>
 <li>
 Team building skills
 </li>
 <li>
 Self-starter
 </li>
 <li>
 Drive to achieve results
 </li>
 <li>
 Multi-Tasking
 </li>
 <li>
 Fashion Interest &amp; Knowledge
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 What You&rsquo;ll Get
 
 
 
 As an Abercrombie &amp; Fitch Co. (A&amp;F Co.) associate, you&rsquo;ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&amp;F is committed to providing simple, competitive, and comprehensive benefits that align with our Company&rsquo;s culture and values, but most importantly &ndash; with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward.
 
 
 <ul>
 <li>
 Quarterly Incentive Bonus Program
 </li>
 <li>
 Annual return flight ticket
 </li>
 <li>
 Merit eligibility - salary increase based on Annual performance review
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 3 Paid Comp Days
 </li>
 <li>
 Merchandise Discount
 </li>
 <li>
 Medical, Dental, Health and Life Insurance
 </li>
 <li>
 Associate Assistance Program - professional and confidential mental and behavioral health counseling
 </li>
 <li>
 Carrot Fertility and Adoption
 </li>
 <li>
 Headspace mental health and wellness application membership
 </li>
 <li>
 Paid Parental and Adoption Leave
 </li>
 <li>
 Training and Development
 </li>
 <li>
 Opportunities for Career Advancement, we believe in promoting from within
 </li>
 <li>
 A Global Team of People Who'll Celebrate you for Being YOU
 </li>
 <li>
 Some of the above benefits can be availed upon completion of the probationary period
 
 
 </li>
 </ul>
 SEE WHAT IT&rsquo;S LIKE TO #WORKATANF - FOLLOW US ON INSTAGRAM @LIFEATANF
 
 
 Abercrombie &amp; Fitch Co. is an Equal Opportunity/Affirmative Action employer
</div>

Abercrombie & Fitch / Hollister - Assistant Store Manager, Kuwait

Abercrombie & Fitch

<div>Company Description 
Abercrombie &amp; Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. 
 
The company operates a family of brands, including Abercrombie &amp; Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie &amp; Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. 
 
At Abercrombie &amp; Fitch Co., we lead with purpose and always put our people first. We&rsquo;re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities. 
Job Description 
The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves everyday to create an inclusive place of belonging for their team and customers. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store&rsquo;s organization.
What You'll Do<ul><li>
Customer Experience</li><li>
Drive Sales</li><li>
OMNI Channel Fulfillment</li><li>
Store Presentation and Sales Floor Supervision</li><li>
Store &amp; Stockroom Operations</li><li>
Staffing, Scheduling, and Payroll Management</li><li>
Training and Development</li><li>
Communication</li><li>
Asset Protection</li></ul> 

Qualifications 
What It Takes<ul><li>
Bachelors Degree OR one year of supervisory experience in a customer-facing role</li><li>
Strong problem-solving skills</li><li>
Inclusion &amp; Diversity Awareness</li><li>
Ability to show up in a fast-paced and challenging environment</li><li>
Team building skills</li><li>
Self-starter</li><li>
Drive to achieve results</li><li>
Multi-Tasking</li><li>
Fashion Interest &amp; Knowledge</li></ul> 

Additional Information 
What You&rsquo;ll Get
As an Abercrombie &amp; Fitch Co. (A&amp;F Co.) associate, you&rsquo;ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&amp;F is committed to providing simple, competitive, and comprehensive benefits that align with our Company&rsquo;s culture and values, but most importantly &ndash; with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward.<ul><li>
Quarterly Incentive Bonus Program</li><li>
Annual return flight ticket</li><li>
Merit eligibility - salary increase based on Annual performance review</li><li>
Paid Time Off</li><li>
3 Paid Comp Days</li><li>
Merchandise Discount</li><li>
Medical, Dental, Health and Life Insurance</li><li>
Associate Assistance Program - professional and confidential mental and behavioral health counseling</li><li>
Carrot Fertility and Adoption</li><li>
Headspace mental health and wellness application membership</li><li>
Paid Parental and Adoption Leave</li><li>
Training and Development</li><li>
Opportunities for Career Advancement, we believe in promoting from within</li><li>
A Global Team of People Who'll Celebrate you for Being YOU 
<ul><li>Some of the above benefits can be availed upon completion of the probationary period</li></ul></li></ul>
SEE WHAT IT&rsquo;S LIKE TO #WORKATANF - FOLLOW US ON INSTAGRAM @LIFEATANF
Abercrombie &amp; Fitch Co. is an Equal Opportunity/Affirmative Action employer</div>

Majid Al Futtaim

<div>
 
 
 JOB TITLE
 
 
 
 Store Manager | MAF Retail | Hypermarket Kuwait
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 Store Manager is responsible for ensuring flawless execution of the assigned tasks within the store, as well as driving the retail operations to maximize sales, profitability, stock management. Responsible for delivering best in class customer experience (NPS) and business growth. Store Manager also drives people development by securing second line leaders to manage the retail operations, engage (OHI) and retain the workforce within the store.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Resource availability to serve the customers and to match the customer flow in the store
 </li>
 <li>
 Train, develop teams to meet the customer requirements
 </li>
 <li>
 Meet, interact with customer to know their preferences to enhance their experience (NPS).
 </li>
 <li>
 Focus groups to enhance customer experience.
 </li>
 <li>
 Flawless execution of services (Marketing, Human capital, Digital etc.,) needs in the store.
 </li>
 <li>
 Stock, Shrinkage and Waste management (Business cycle).
 </li>
 <li>
 Implement promotion on DAY ONE &ndash; no out of stock during promotion.
 </li>
 <li>
 Overall store maintenance (progressive maintenance and proper asset management).
 </li>
 <li>
 Order fulfillment and management - parameters on orders should be done correctly in the system, check in-complete orders online, on-time delivery.
 </li>
 </ul>
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business Administration.
 </li>
 <li>
 Master&rsquo;s Degree in in Business Administration is preferred.
 </li>
 <li>
 3+ years in hypermarket experience.
 </li>
 <li>
 Excellent interpersonal and communication skills.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Store Manager - Kuwait

<div>Company Description 
Abercrombie &amp; Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. 
 
The company operates a family of brands, including Abercrombie &amp; Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie &amp; Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. 
 
At Abercrombie &amp; Fitch Co., we lead with purpose and always put our people first. We&rsquo;re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities. 
Job Description 
A Full-Time Key Holder helps drive the business through leadership and is actively involved in ensuring a differentiated customer experience. Key Holders should be assertive, analytical and trustworthy as a leader of a multi-million dollar business. They utilize applied learning to evolve as a business leader and improve store results. The Key Holder leads a team of associates to ensure operational tasks and procedures are successful as well as opening and closing routines being completed, all while keeping the customer at the center of everything we do.
What You&rsquo;ll Do<ul><li>
Training and Development</li><li>
Customer Experience</li><li>
Communication</li><li>
Store Presentation and Sales Floor Supervision</li><li>
Asset Protection</li><li>
Policies and Procedures Adherence</li></ul> 

Qualifications 
Requirement<ul><li>
Minimum 1 year experience as Supervisor or Manager</li></ul>
What it Takes<ul><li>
Work Ethic</li><li>
Assertiveness</li><li>
Applied Learning</li><li>
Attention to Detail</li><li>
Analytical Skills</li><li>
Adaptability / Flexibility</li><li>
Multi-Tasking</li><li>
Stress Tolerance</li></ul> 

Additional Information 
What You&rsquo;ll Get
As an Abercrombie &amp; Fitch Co. (A&amp;F Co.) associate, you&rsquo;ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&amp;F is committed to providing simple, competitive, and comprehensive benefits that align with our Company&rsquo;s culture and values, but most importantly &ndash; with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward.<ul><li>
Quarterly Incentive Bonus Program</li><li>
Annual return flight ticket</li><li>
Paid Time Off</li><li>
3 Paid Comp Days</li><li>
Merchandise Discount</li><li>
Medical, Dental, Health and Life Insurance</li><li>
Associate Assistance Program - professional and confidential mental and behavioral health counseling</li><li>
Carrot Fertility and Adoption</li><li>
Headspace mental health and wellness application membership</li><li>
Paid Parental and Adoption Leave</li><li>
Training and Development</li><li>
Opportunities for Career Advancement, we believe in promoting from within</li><li>
A Global Team of People Who'll Celebrate you for Being YOU 
<ul><li>Some of the above benefits can be availed upon completion of the probationary period</li></ul></li></ul>
SEE WHAT IT&rsquo;S LIKE TO #WORKATANF - FOLLOW US ON INSTAGRAM @LIFEATANF
Abercrombie &amp; Fitch Co. is an Equal Opportunity/Affirmative Action employer</div>

Abercrombie & Fitch / Hollister - Team Leader (Key Holder), Kuwait

<div>Overview:
<div>
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</div><div> 
</div><div>Front line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in person, by phone, using Remedy or sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Program: OMDAC-SWACA</div><div></div><div> 
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!</div><div></div><div> 
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.</div>
Responsibilities:
<ul><li>Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network, and software management for the site and all users.</li><li>
Provides immediate response to all customers who come to the Service Desk. Person to person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.</li><li>
Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.</li><li>
May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets. Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.</li><li>
Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users.</li><li>
Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.</li><li>
Works within a small continuous improvement focused team. Tracks and documents work performed to allow accurate reporting of all Service Desk activities. Completes all tasks and assignments as requested by Supervisors and Management.</li><li>
Performs other duties and assignments as required.</li></ul>
Qualifications:
<ul><li>Qualifications</li><li>
Security Clearance:<ul><li>
Requires an active active Secret Clearance</li></ul></li><li>
Education / Certifications: One year of related experience may be substituted for one year of education if a degree is required.<ul><li>
High School Diploma or GED required.</li><li>
This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.</li><li>
The authorized certifications for this job title are listed as follows:</li></ul></li><li>
BASELINE:<ul><li>
Cisco: CCNA Security</li><li>
Cisco: CCNP Security</li><li>
CompTIA: A+ ce</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner</li><li>
CompTIA: CySA+ ce: Cybersecurity Analyst</li><li>
CompTIA: Network+ ce</li><li>
CompTIA: Security+ ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>
GIAC: GICSP: Industrial Cyber Security Professional</li><li>
GIAC: GSEC: Security Essentials</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (or Associate): Certified Information Systems Security Professional</li></ul></li><li>
COMPUTING ENVIRONMENT (CE):<ul><li>
CompTIA:Server+</li><li>
Microsoft: 365 Certified: Endpoint Administrator Associate</li><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: 365 Certified: Messaging Administrator Associate</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: 365 Certified: Security Administrator Associate</li><li>
Microsoft: Certified: Azure Administrator Associate</li><li>
Microsoft: Certified: Azure Database Administrator Associate</li><li>
Microsoft: Certified: Azure Security Engineer Associate</li><li>
Microsoft: Certified: Azure Solutions Architect Expert</li><li>
Microsoft: Certified: Identity and Access Administrator Associate</li><li>
Microsoft: Certified: Information Protection Administrator Associate</li><li>
Microsoft: Certified: Security Operations Analyst Associate</li><li>
Microsoft: MCSA: SQL 2016 Database Admin</li><li>
Microsoft: MCSA: SQL 2016 Database BI Development</li><li>
Microsoft: MCSA: SQL 2016 Database Dev</li><li>
Microsoft: MCSA: Windows 10</li><li>
Microsoft: MCSA: Windows Server 2012</li><li>
Microsoft: MCSA: Windows Server 2016</li><li>
Microsoft: MCSE: Cloud Platform and Infrastructure</li><li>
Microsoft: MCSE: Core Infrastructure</li><li>
Microsoft: MCSE: Database Management and Analytics</li><li>
Microsoft: MCSE: Enterprise Devices and Apps</li><li>
Microsoft: MCSE: Private Cloud 2012</li><li>
Microsoft: MCSE: Productivity Solutions Expert</li><li>
Microsoft: MCSE: Server Infrastructure 2012</li><li>
Microsoft: MCT: Certified IT Professional</li><li>
Microsoft: MCT: Certified Systems Administrator</li></ul></li><li>
Experience:<ul><li>
Should have a minimum of three years of experience in customer service environment.</li><li>
Experience in a Service Desk environment is preferred.</li><li>
Excellent customer service skills are mandatory.</li><li>
Experience with a customer service-oriented company.</li></ul></li></ul><h4 class="jobSectionHeader">
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</h4></div>

Service Desk Administrator I

Akima

<div>
 Five Rivers Services is looking for a Service Desk Administrator located at Camp Arifjan, Kuwait. To join our team of outstanding professionals, apply today!
 
 
 Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.
 </li>
 <li>
 Assists the IMO with daily functions of computer, network and software management for the site and all users.
 </li>
 <li>
 Provides immediate response to all customers who come to the Service Desk Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues.
 </li>
 <li>
 Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.
 </li>
 <li>
 May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets.
 </li>
 <li>
 Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.
 </li>
 <li>
 Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.
 </li>
 <li>
 Troubleshoots all other site authorized software with IMOs and users.
 </li>
 <li>
 Creates logon and email accounts using Microsoft Exchange Server and User Manager.
 </li>
 <li>
 Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.
 </li>
 <li>
 Works within a small continuous improvement focused team.
 </li>
 <li>
 Tracks and documents work performed to allow accurate reporting of all Service Desk activities.
 </li>
 <li>
 Completes all tasks and assignments as requested by Supervisors and Management.
 </li>
 <li>
 Performs other duties and assignments as required.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Must be a US citizen with an active Secret clearance, or higher level, security clearance
 </li>
 <li>
 High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.
 </li>
 <li>
 Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver&rsquo;s Permit (IDP), valid U.S. driver&rsquo;s license, and the ability to successfully pass a police clearance check and medical qualifications.
 </li>
 <li>
 Prerequisites for in-country applicants: valid U.S. passport, valid International Driver&rsquo;s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver&rsquo;s license, medical qualifications, self-identify current visa sponsor &amp; employer, and a copy of your Civil ID and/or work visa.
 </li>
 <li>
 You must be able to meet all health requirements.
 </li>
 <li>
 Must be able to pass a detailed medical and dental exam.
 </li>
 <li>
 Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas
 </li>
 <li>
 Must have a working knowledge of Microsoft Office software.
 </li>
 <li>
 Demonstrated strong customer service skills are mandatory.
 </li>
 <li>
 Excellent interpersonal skills are required.
 </li>
 <li>
 Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:
 </li>
 <ul>
 <li>
 IAT Level I Baseline:
 </li>
 <li>
 Cisco: CCNA: Certified Network Associate - Security
 </li>
 <li>
 Cisco: CCNP: Certified Network Professional - Security
 </li>
 <li>
 CompTIA: A+ ce
 </li>
 <li>
 CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)
 </li>
 <li>
 CompTIA: CySA+ ce: Cybersecurity Analyst
 </li>
 <li>
 CompTIA: Network+ ce
 </li>
 <li>
 CompTIA: Security+ ce
 </li>
 <li>
 CompTIA: SecurityX ce
 </li>
 <li>
 GIAC: GCED: Certified Enterprise Defender
 </li>
 <li>
 GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
 </li>
 <li>
 GIAC: GICSP: Industrial Cyber Security Professional
 </li>
 <li>
 GIAC: GSEC: Security Essentials
 </li>
 <li>
 ISACA: CISA: Certified Information Systems Auditor
 </li>
 <li>
 ISC2: CISSP (or Associate): Certified Information Systems Security Professional
 </li>
 <li>
 ISC2: SSCP: Systems Security Certified Practitioner
 </li>
 <li>
 Computing Environment Certificates
 </li>
 <li>
 CompTIA: Server+
 </li>
 <li>
 Microsoft: 365 Certified: Modern Desktop Administrator Associate
 </li>
 <li>
 Microsoft: MCSA: Windows 10
 </li>
 <li>
 Microsoft: MCSA: Windows Server 2012
 </li>
 <li>
 Microsoft: MCSA: Windows Server 2016
 </li>
 <li>
 Microsoft: MCSE: Cloud Platform and Infrastructure
 </li>
 <li>
 Microsoft: MCSE: Enterprise Devices and Apps
 </li>
 <li>
 Microsoft: MCSE: Private Cloud 2012
 </li>
 <li>
 Microsoft: MCSE: Server Infrastructure 2012
 </li>
 <li>
 Microsoft: MCT: Certified IT Professional
 </li>
 <li>
 Microsoft: MCT: Certified Systems Administrator
 </li>
 <li>
 Microsoft: 365 Certified: Endpoint Administrator Associate
 </li>
 <li>
 Microsoft: 365 Certified: Enterprise Administrator Expert
 </li>
 <li>
 Microsoft: 365 Certified: Messaging Administrator Associate
 </li>
 <li>
 Microsoft: 365 Certified: Modern Desktop Administrator Associate
 </li>
 <li>
 Microsoft: 365 Certified: Security Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Azure Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Azure Database Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Azure Security Engineer Associate
 </li>
 <li>
 Microsoft: Certified: Azure Solutions Architect Expert
 </li>
 <li>
 Microsoft: Certified: Identity and Access Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Information Protection Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Security Operations Analyst Associate
 </li>
 <li>
 Microsoft: MCSA: SQL 2016 Database Admin
 </li>
 <li>
 Microsoft: MCSA: SQL 2016 Database BI Development
 </li>
 <li>
 Microsoft: MCSA: SQL 2016 Database Dev
 </li>
 <li>
 Microsoft: MCSE: Core Infrastructure
 </li>
 <li>
 Microsoft: MCSE: Database Management and Analytics
 </li>
 <li>
 Microsoft: MCSE: Productivity Solutions Expert
 </li>
 <li>
 Microsoft: MD-100: Windows Client
 </li>
 <li>
 Microsoft: MTA: Microsoft Technology Associate
 </li>
 <li>
 Microsoft: MTA: Windows Server Administration Fundamentals
 
 </li>
 </ul>
 </ul>
 
 Job ID
 
 
 
 2026-20957
 
 
 
 Work Type
 
 
 
 On-Site
 
 
 
 Company Description
 
 
 
 
 Work Where it Matters
 
 
 
 Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
 
 
 At FRS, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
 
 
 
 For our shareholders
 
 , FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
 
 
 
 For our government customers
 
 , FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.
 
 
 
 As an FRS employee
 
 , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
 
 
 
 
 Job ID:20957-en-us
</div>

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