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assistant general manager (b2b) Jobs in Mumbai

assistant general manager (b2b)

assistant manager

assistant manager - sales

assistant manager-sales

assistant business manager

<div>
 
 Designation : Assistant Manager - Inbound process
 
 
 Location: Mumbai, Malad ( Mindspace)
 
 
 Domain : Banking
 
 
 
 
 
 🎯 Job Summary:
 
 
 We are seeking a results-driven Assistant Manager to lead our inbound customer service team, with a strong focus on improving CSAT, NPS, and managing attrition. The ideal candidate will have hands-on experience in contact center operations, team leadership, and driving customer satisfaction and employee engagement.
 
 
 
 
 
 🛠️ Key Responsibilities:
 
 <ul>
 <li>
 Supervise daily operations of the inbound customer service team, ensuring SLA and quality targets are met.
 </li>
 <li>
 Monitor and improve CSAT (Customer Satisfaction Score) through coaching, process enhancements, and service delivery.
 </li>
 <li>
 Drive NPS (Net Promoter Score) initiatives by identifying customer pain points and implementing loyalty-building strategies.
 </li>
 <li>
 Analyze attrition trends and implement retention strategies to improve employee engagement and reduce turnover.
 </li>
 <li>
 Conduct regular performance reviews, feedback sessions, and team huddles to maintain high morale and productivity.
 </li>
 <li>
 Collaborate with workforce management to optimize staffing and shift planning.
 </li>
 <li>
 Handle escalations and ensure timely resolution of customer complaints.
 </li>
 <li>
 Prepare and present reports on CSAT, NPS, attrition, and other KPIs to senior leadership.
 </li>
 <li>
 Coordinate with training and quality teams to upskill agents and improve service consistency.
 </li>
 </ul>
 
 
 
 
 🧑 💼 Qualifications:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Any field.
 </li>
 <li>
 5 years of experience in inbound contact center operations, with at least 1&ndash;2 years in a supervisory or assistant manager role.
 </li>
 <li>
 Proven track record in managing CSAT, NPS, and attrition metrics.
 </li>
 <li>
 Strong leadership, analytical, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 💻 Preferred Skills:
 
 <ul>
 <li>
 Experience in banking, telecom, or e-commerce customer service.
 </li>
 <li>
 Exposure to Six Sigma, Lean, or other process improvement methodologies.
 </li>
 <li>
 Multilingual capabilities are a plus.
 </li>
 <li>
 Familiarity with employee engagement tools and surveys.
 </li>
 </ul>
 
 
 
 
 🚀 What We Offer:
 
 <ul>
 <li>
 A dynamic and supportive work environment.
 </li>
 <li>
 Career growth opportunities in customer experience and operations.
 </li>
 <li>
 Competitive salary, incentives, and benefits.
 </li>
 <li>
 Training programs to support professional development.
 </li>
 </ul>
 
 
</div>

Assistant Manager

mCaffeine

<div>
 
 
 About us/Company overview:
 
 
 
 PEP is a dynamic personal care company that proudly houses two innovative brands &ndash;
 
 mCaffeine &amp; Hyphen
 
 . With a passion for creating high-performance, conscious, and consumer-loved products, we are redefining the way personal care is experienced. While mCaffeine is India&rsquo;s first caffeinated personal care brand, loved for its energizing and playful approach, Hyphen is built on the philosophy of simplifying skincare through science-backed formulations. Together, our brands reflect PEP&rsquo;s mission to deliver quality, creativity, and care to millions of consumers. We believe in Confidence over all skin &amp; body biases.
 
 
 
 
 
 
 Come, join the pack!
 
 
 
 
 
 
 
 Position Overview:
 
 
 
 We are seeking a passionate Assistant Growth Manager with
 
 2-3 years of experience in ecommerce or direct-to-consumer (D2C) companies.
 
 The ideal candidate will drive our company's growth through strategic customer acquisition and retention efforts, manage multiple sales channels, and optimize digital marketing campaigns.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Develop and execute strategies to drive customer acquisition and retention, focusing on ROI and growth metrics.
 </li>
 <li>
 Manage and optimize multiple sales channels (e.g., online platforms, retail partnerships) to maximize revenue and market penetration.
 </li>
 <li>
 Utilize data-driven insights to enhance customer experience and increase conversion rates.
 </li>
 <li>
 Collaborate with cross-functional teams including Marketing, Product Development, and Operations to align growth initiatives with overall business objectives.
 </li>
 <li>
 Lead digital marketing efforts across various channels (e.g., social media, email, paid search) to drive traffic and conversions.
 </li>
 <li>
 Oversee ecommerce execution, including website optimization, product launches, and promotional campaigns.
 </li>
 <li>
 Analyze market trends and competitor activities to identify opportunities for growth and differentiation.
 </li>
 <li>
 Prepare regular reports and presentations on growth metrics, KPIs, and actionable insights for senior management.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Graduation in any field from tier 2&amp;3 colleges.
 </li>
 <li>
 Proven track record of 2-3 years in a growth-focused role with a knack to solve ecommerce or D2C growth.
 </li>
 <li>
 Strong understanding of customer acquisition and retention strategies.
 </li>
 <li>
 Experience managing multiple sales channels and driving channel growth.
 </li>
 <li>
 Proficiency in digital marketing tactics and tools, with a focus on performance marketing.
 </li>
 <li>
 Excellent analytical skills and proficiency in data analysis tools (e.g., Google Analytics, CRM systems).
 </li>
 <li>
 Ability to thrive in a fast-paced startup environment, with strong leadership and communication skills.
 </li>
 </ul>
 
 
 
 
 
 Social Media handles:
 
 
 
 
 Websites
 
 -
 
 https://www.mcaffeine.com/pages/about-us
 
 
 
 
 https://letshyphen.com/pages/about-us
 
 
 
 
 
 
 
 LinkedIn
 
 -
 
 https://www.linkedin.com/company/mcaffeine/mycompany/
 
 
 https://www.linkedin.com/company/letshyphen/
 
 
 
 
 
 
 
 Instagram
 
 -
 
 https://www.instagram.com/mcaffeineofficial/
 
 
 
 
 https://www.instagram.com/letshyphen
 
 
 
 
 
 
 
 Contact us:
 
 
 
 career@mcaffeine.com
 
 
 career@letshyphen.com
 
</div>

Assistant Growth Manager

USV PRIVATE LIMITED

<div>
 
 USV, a top-15 pharmaceutical company in India, excels in the diabetes and cardio sectors. We have a presence in over 65 countries with our dynamic team of over 7,000 across generations. Our commitment to brand building is evident in our popular products like Glycomet GP, Ecosprin AV, Jalra, Tazloc, Glynase, MVI and more.
 
 
 
 
 
 Role Objective :
 
 
 We are seeking a results-driven Key Account Manager (B2B) to manage and grow relationships with our major B2B accounts. The ideal candidate will be responsible for developing strategic partnerships, driving sales growth, and ensuring seamless account management for key clients in the pharmaceutical sector.
 
 
 
 
 
 Key Responsibilities :
 
 
 
 
 
 -Account Management &amp; Business Development
 
 
 
 
 
 ●Develop and maintain strong relationships with key B2B accounts.
 
 
 ●Drive business growth by identifying and leveraging new opportunities within existing accounts.
 
 
 ●Ensure speedy new product launch &amp; availability across GT targeted geographies.
 
 
 ●Negotiate long-term agreements and annual business plans with key clients.
 
 
 ●E2E accountability for growing sales with account , right from PO generation, supply chain coordination, timely product availability as well as tracking POD and on time payment.
 
 
 
 
 
 -Sales &amp; Revenue Growth
 
 
 
 
 
 ●Achieve assigned KPIs (incl. JBPs with customers) and business goals for key accounts in line with brand objectives.
 
 
 ●Monitor and analyze sales performance, market trends, and competitive activities to optimize strategies.
 
 
 ●Work closely with internal teams (marketing, supply chain, regulatory) to align business objectives.
 
 
 
 
 
 -Customer Relationship Management
 
 
 
 
 
 ●Act as the primary point of contact for key accounts, ensuring high levels of customer satisfaction and engagement.
 
 
 ●Develop and execute Joint Business Plans (JBP) with customers to enhance partnerships.
 
 
 ●Address client concerns and resolve issues in a timely manner.
 
 
 
 
 
 -Market Intelligence &amp; Reporting
 
 
 
 
 
 ●Track competitor activities, pricing strategies, and market developments to refine business approaches.
 
 
 ●Provide regular reports and insights on account performance, sales trends, and opportunities.
 
 
 ●Collaborate with cross-functional teams to drive strategic initiatives.
 
 
 Joint Business Plan (JBP) and Relationship management-
 
 
 ●JBP with channel partners including conceptualization to execution.
 
 
 ●Completing MoU with all channel partners.
 
 
 
 
 
 -People and Culture
 
 
 ● Promote and embody the USV Credo.
 
 
 ● Promote fairness, transparency and an unbiased approach in team management.
 
 
 ● Drive recruitment and induction to ensure job fit and culture fit candidates are onboarded within timelines.
 
 
 ● Resolve people issues and conflicts, provide guidance to achieve harmonious and productive work environment.
 
 
 ●Develop a high-performance culture through periodic reviews, coaching, mentorship and talent development initiatives.
 
 
 ● Cultivate adaptability within the team to navigate market and organizational changes effectively.
 
 
 ● Foster team collaboration and encourage cross-functional coordination to achieve shared goals.
 
 
 ● Facilitate interactions with HCPs and Key Opinion Leaders to strengthen relationships and generate valuable insights and returns for the organisation.
 
 
 
 
 
 STAKEHOLDER INTERACTION
 
 
 
 
 
 Type of Interaction: Internal
 
 
 ●Interaction with: Sales Associates, Area Business Manager, Regional Business Manager, National Business Manager, Vice President, Senior Vice President.
 
 
 ●Nature of Interaction: Routine communication in connection with specified tasks and handling escalations from accounts. Communication requiring some level of diplomacy, coordination, synergy and sensitization on IR matters.
 
 
 
 
 
 Type of Interaction: External
 
 
 ●Interaction with: Healthcare Professionals / Clearing and Forwarding Agents / Stockist / Chemists.
 
 
 ●Nature of Interaction: Routine communication and Communication around escalated or difficult queries with customers or clients, influencing, conflict resolution.
 
 
 
 
 
 Preferred Candidate :
 
 
 
 
 
 Education: Bachelor&rsquo;s degree in Business, Pharmacy, Life Sciences, or a related field (MBA preferred).
 
 
 Professional Experience &amp; relevant Skills : 5+ years of experience in Modern Trade B2B channel management (Organized Retail Distribution), sales, or business development in the pharmaceutical or healthcare industry.
 
 
 Industry Knowledge: Strong understanding of the pharma supply chain, distribution models, and regulatory landscape.
 
 
 Excellent negotiation, communication, and relationship-building skills.
 
 
 Analytical Ability: Proficiency in data analysis, sales forecasting, and strategic planning.
 
 
 Comfortable using google applications, sales analytics tools, and Microsoft Office .
 
 
 Prior experience handling large pharmacy chains, hospital networks, or institutional accounts.
 
 
 Knowledge of market dynamics in prescription and generic drug segments.
 
 
 Exposure to trade marketing and category management strategies in pharma retail.
 
 
 
 
 
 Functional Competency : (Proficiency Levels from 1 &ndash; 5, with 1 being basic and 5 being mastery)
 
 
 Achievement Orientation (3)
 
 
 Digital fluency (3)
 
 
 Data-driven decision-making (3)
 
 
 Driving high performance in teams (3)
 
 
 Customer centricity (3)
 
 
 
 
 
 Behavioural Competency:
 
 
 Resilient - Calm, Emotionally Stable, Confident and Recovers quickly
 
 
 Extrovert - Positive, Sociable, High on Energy, Takes Charge, Builds Trust and Tactful
 
 
 Originality - Curious, Practical approach and Adaptive to change
 
 
 Accommodation - Team Player, Collaborator, Humble and Vocal
 
 
 Consolidation - Structured planner, Organised, Focused, Achievement Orientated and High on Integrity.
 
 
 
</div>

Assistant General Manager (B2B)

Deloitte

<div>
 
 
 Your potential, unleashed.
 
 
 
 
 
 
 India&rsquo;s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.
 
 
 
 
 
 At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.
 
 
 
 
 
 .Role - Deputy Manager / Assistant Manager - Leadership Development
 
 
 Location - Mumbai - OIC (only Mumbai candidates are preferred)
 
 
 
 
 
 
 Work you&rsquo;ll do
 
 
 
 As a member of the Partner &amp; ED Matters Team, you will play a keen role to drive Partner initiatives
 
 
 
 
 
 
 Learning Program Design &amp; Delivery
 
 
 <ul>
 <li>
 Assist in designing, developing, and implementing learning interventions (classroom, virtual, blended).
 </li>
 <li>
 Coordinate and deliver training programs across functional and leadership development areas.
 </li>
 <li>
 Support the creation of engaging learning content in collaboration with internal stakeholders and external vendors.
 </li>
 </ul>
 
 
 
 
 
 Training Operations &amp; Administration
 
 
 <ul>
 <li>
 Manage end-to-end logistics for learning sessions including scheduling, communication, participant tracking, and venue/technology setup.
 </li>
 <li>
 Maintain accurate learning records in the LMS or relevant systems.
 </li>
 <li>
 Monitor attendance, feedback, and learning completion rates.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Management
 
 
 <ul>
 <li>
 Support senior team members to liaise with Stakeholders to identify training needs and gather feedback on learning effectiveness.
 </li>
 <li>
 Coordinate with external training partners, consultants, and facilitators.
 </li>
 </ul>
 
 
 
 
 
 Learning Evaluation &amp; Reporting
 
 
 <ul>
 <li>
 Track learning metrics and prepare reports for leadership review.
 </li>
 <li>
 Conduct post-training evaluations and gather feedback to improve program quality and impact.
 </li>
 <li>
 Support impact measurement aligned to Kirkpatrick levels or other evaluation models
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in HR, Psychology, Business, or related field (Master&rsquo;s degree preferred).
 </li>
 <li>
 1&ndash;3 years of experience in Learning &amp; Development or related HR functions.
 </li>
 <li>
 Coordination and organizational skills.
 </li>
 <li>
 Excellent communication, and interpersonal skills
 </li>
 </ul>
 
 
 
 
 
 Your role as a Assistant Manager
 
 
 
 
 
 
 We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.
 
 
 
 
 
 In addition to living our purpose, Assistant Manager in Deloitte must strive to be:
 
 
 
 
 <ul>
 <li>
 Inspiring - Leading with integrity to build inclusion and motivation.
 </li>
 <li>
 Committed to creating purpose - Creating a sense of vision and purpose.
 </li>
 <li>
 Agile - Achieving high-quality results through collaboration and Team unity.
 </li>
 <li>
 Skilled at building diverse capability - Developing diverse capabilities for the future.
 </li>
 <li>
 Persuasive / Influencing - Persuading and influencing stakeholders.
 </li>
 <li>
 Collaborating - Partnering to build new solutions.
 </li>
 <li>
 Delivering value - Showing commercial acumen
 </li>
 <li>
 Committed to expanding business - Leveraging new business opportunities.
 </li>
 <li>
 Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization.
 </li>
 <li>
 Effective communication &ndash; Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities.
 </li>
 <li>
 Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s)
 </li>
 <li>
 Managing change - Responding to changing environment with resilience
 </li>
 <li>
 Managing Quality &amp; Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
 </li>
 <li>
 Strategic Thinking &amp; Problem Solving - Applying strategic mindset to solve business issues and complex problems.
 </li>
 <li>
 Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte.
 </li>
 <li>
 Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.
 </li>
 </ul>
 
 
 
 
 
 How you&rsquo;ll grow
 
 
 
 
 
 
 
 
 Connect for impact!
 
 
 
 
 
 
 
 Our exceptional team of professionals across the globe are solving some of the world&rsquo;s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.
 
 
 
 
 
 
 
 Empower to lead!
 
 
 
 
 
 
 
 You can be a leader irrespective of your career level. Our colleagues are characterized by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.
 
 
 
 
 
 
 
 Inclusion for all
 
 
 
 
 
 
 
 At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive.
 
 
 At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.
 
 
 
 
 
 
 
 Drive your career!
 
 
 
 
 
 
 
 At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.
 
 
 
 
 
 
 Everyone&rsquo;s welcome&hellip; entrust your happiness to us
 
 
 
 
 
 
 
 Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here&rsquo;s a glimpse of things that are in store for you.
 
 
 
 
 
 
 Interview tips
 
 
 
 
 
 
 We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organization and the business area you&rsquo;re applying to. Check out recruiting tips from Deloitte professionals.
 
</div>

Learning And Development Specialist

Delhivery

<div>
 
 
 Opening for the position of Business Development for Hyderabad/ Mumbai
 
 
 
 
 
 
 
 
 
 
 Job Summary
 
 
 
 We are looking for a motivated and results-driven Demand Manager to join our growing team at Delhiver-Direct. The successful candidate will be responsible for building, acquiring new customers, and ensuring a smooth launch and initial customer experience
 
 .
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Customer Acquisition
 
 
 
 
 - Manage a team of Field sales executives/ Assistant managers/ Telecallers for acquiring new customers
 
 
 
 
 - Work on Retention of existing customers as well as acquiring new customers
 
 
 
 
 2. Market Analysis
 
 
 
 
 - Identify potential clusters and monitor existing demand patterns
 
 
 
 
 - Provide insights and feedback on market trends and customer needs
 
 
 
 
 - Expand current serviceability
 
 
 
 
 .3. Customer Relationship Management
 
 
 
 
 - Maintain strong relationships with customers to ensure high satisfaction and retention
 
 
 
 
 - Address customer queries and resolve issues promptly
 
 
 
 
 4. Sales Reporting
 
 
 
 
 - Track and report on sales activities and outcomes
 
 
 
 
 - Provide regular updates to the management team.
 
 
 
 
 
 
 
 Requirement
 
 
 <ul>
 <li>
 Proven experience in sales, business development, or a similar role
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Familiarity with the logistics and supply chain industry is a plus
 </li>
 <li>
 Proficiency in using CRM software and Google Sheets.
 </li>
 <li>
 Willingness to travel within the assigned market
 </li>
 </ul>
 
 
</div>

Business Development Manager

A.P. Moller - Maersk

<div>
 
 Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
 
 
 There is now an opportunity within our Technology Procurement team to join Maersk as Assistant Category Manager within the Software category.
 
 
 Technology is key contributor and enabler to the overall success of the Maersk strategy to become the global integrator of container logistics connecting and simplifying our customers&rsquo; supply chain.
 
 
 In the Technology Procurement team we work as a trusted partner, contributing to the Maersk strategy by procuring and managing technology suppliers.
 
 
 The Technology Procurement function sits in Indirect Procurement, and practicing a category management approach where you will provide end to end contract lifecycle support, executing procurement projects, renewals, tenders, supplier relationship management, contract management, handle disputes and contract terminations within the Software category.
 
 
 
 We Offer
 
 
 
 This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, Go All The Way for our customers, society and for each other.
 
 
 You will be a part of a Global Technology Procurement team working closely with stakeholders across all departments &amp; geographies and liaising with IT suppliers globally. Our team offers great diversity in nationalities, gender and cultural backgrounds and we highly value team collaboration and personal development to ensure our team together lift the job in providing best in class procurement services to the organization.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 Your primary responsibility as Assistant Category Manager is to execute procurement projects and category activities which you will do in collaboration with Technology stakeholders and thus ensure effective implementation of the category strategy that aligns with Technology overall direction and objective.
 
 
 Your role will also be to manage procurement of software focusing on commercial and contractual negotiations, risk management and conduct contract and supplier relationship management.
 
 
 Other key tasks:
 
 <ul>
 <li>
 Conduct spend analysis to identify cost drivers and opportunities to make the Software category more cost effective for Maersk
 </li>
 <li>
 Conduct in-depth market and supplier research and analysis, including identification and engagement of new suppliers in support of technology requirements
 </li>
 <li>
 Partner with Technology and Business stakeholders to understand needs/requirements, build trusting partnerships that allow for evaluation, influencing and challenging the status quo and driving compliance and adoption of the procurement policies
 </li>
 <li>
 Contract and supplier relationship management including conducting business reviews
 </li>
 <li>
 Collaborate with suppliers on innovation, cost and process improvements to find a way to make Maersk business more commercially attractive
 </li>
 </ul>
 
 
 
 
 
 Who we are looking for
 
 
 
 Our employees represent a wide range of educational backgrounds, work experience and nationalities - most important to us is your personal skills. You must thrive in a fast paced, fast changing and dynamic environment and be a true team player with strong analytical abilities and interpersonal, and communication skills. The ideal candidate would look like the below:
 
 <ul>
 <li>
 Minimum 3 years experience in a software category/IT procurement manager role
 </li>
 <li>
 Good understanding of all software types and experience negotiating relevant contractual terms
 </li>
 <li>
 Experience with strategic sourcing and/or full procurement process
 </li>
 <li>
 Strong written, oral, and formal communication skills in English
 </li>
 <li>
 Able and strive to work in a dynamic environment where priorities may change from time to time
 </li>
 <li>
 Structured and used to working with deadlines
 </li>
 <li>
 Strong stakeholder management skills dealing with all levels of seniority
 </li>
 <li>
 Good communicator and ability turn complex information into understandable language
 </li>
 </ul>
 
 
</div>

Assistant Category Manager – Software Procurement

Godrej Capital

<div>
 
 
 Designation
 
 
 
 Asst. Product Manager - Digital
 
 
 
 Grade
 
 
 
 L1 &ndash; Assistant Manager
 
 
 
 Reporting to
 
 
 
 Product Manager - Digital
 
 
 
 Region
 
 
 
 Godrej One, HO, Mumbai
 
 
 
 Function
 
 
 
 CX
 
 
 
 Job Purpose
 
 
 
 We are seeking a digital-first professional to manage and enhance the Godrej Capital website and digital experiences. The role focuses on driving website growth, increasing organic traffic, user engagement, and lead generation through continuous product enhancements, performance tracking, and collaboration with cross-functional teams. The ideal candidate is both analytical and creative, with a strong grasp of digital product management and website optimization.
 
 
 
 Key responsibilities
 
 
 <ul>
 <li>
 Manage and own the Godrej Capital website, ensuring seamless experience, performance, and content accuracy.
 </li>
 <li>
 Drive continuous website enhancements and product improvements in collaboration with design, content, tech, and marketing teams.
 </li>
 <li>
 Monitor and analyze website traffic, conversion metrics, and user behavior to identify growth opportunities.
 </li>
 <li>
 Work closely with SEO and content teams to increase organic visibility and inbound lead generation.
 </li>
 <li>
 Define and maintain website product roadmap, ensuring timely delivery of enhancements and new feature rollouts.
 </li>
 <li>
 Ensure digital journeys are aligned with business goals, marketing campaigns, and customer needs.
 </li>
 <li>
 Use analytics and A/B testing to optimize user experience and conversion performance.
 </li>
 <li>
 Stay updated with the latest web, UX, and digital product trends to bring innovation and agility to the platform.
 </li>
 </ul>
 
 
 Qualification &amp; experience
 
 
 <ul>
 <li>
 MBA from Tier 1-2 College.
 </li>
 <li>
 2&ndash;3 years of experience in digital product management, website management, or growth-focused digital roles.
 </li>
 <li>
 Proven experience managing website operations and leading cross-functional digital projects.
 </li>
 <li>
 Strong understanding of SEO, analytics, UX, and digital growth strategies.
 </li>
 <li>
 Familiarity with CMS tools, Google Analytics, Search Console, and performance tracking dashboards.
 </li>
 <li>
 Experience in BFSI or consumer-facing digital platforms preferred.
 </li>
 <li>
 Excellent communication, stakeholder management, and project coordination skills.
 </li>
 </ul>
 
 
 Why join us
 
 
 
 At Godrej Capital, we are building a customer-first digital ecosystem to deliver seamless financial experiences. As part of the Digital team, you will be instrumental in enhancing our online presence, driving engagement, and contributing directly to lead generation and business growth.
 
 
 This role offers the opportunity to:
 
 <ul>
 <li>
 Own and shape the evolution of Godrej Capital&rsquo;s digital presence.
 </li>
 <li>
 Collaborate with cross-functional teams to deliver impactful user journeys.
 </li>
 <li>
 Use analytics, experimentation, and creativity to drive measurable business outcomes.
 </li>
 <li>
 Be part of a fast-growing, innovation-driven organization building the future of digital finance.
 </li>
 </ul>
 
 
</div>

Assistant Product Manager – Digital

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