sales manager

hr manager

executive assistant

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operations manager

assistant front office manager

Confidential

<div>
 
 We are looking for a dynamic and service-driven Assistant Front Office Manager to join our Front Office team. This role plays a vital part in ensuring our guests experience seamless arrivals, personalized stays, and memorable departures, all in line with luxury hospitality standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Oversee daily operations of the Front Office, including Reception, Guest Relations, Concierge, and Bell Desk.
 
 
 &bull; Ensure smooth check-in/check-out, accurate room allocations, and personalized handling of VIP guests and special requests.
 
 
 &bull; Respond promptly to guest concerns, turning challenges into positive experiences.
 
 
 &bull; Supervise, train, and develop the Front Office team, fostering a culture of excellence and teamwork.
 
 
 &bull; Monitor service standards (Forbes/LQA) to ensure consistency in delivering luxury guest experiences.
 
 
 &bull; Support the Front Office Manager in managing departmental budgets, schedules, and payroll.
 
 
 &bull; Drive upselling initiatives and maximize revenue opportunities at the desk.
 
 
 &bull; Ensure compliance with hotel policies, safety, and security procedures.
 
 
 
 
 
 
 Requirements:
 
 
 
 &bull; 3&ndash;5 years of Front Office experience in luxury five-star hotels, with proven supervisory or assistant management background.
 
 
 &bull; Strong leadership, communication, and interpersonal skills with a guest-first mindset.
 
 
 &bull; Proficiency in Opera PMS and MS Office; multilingual abilities are a plus.
 
 
 &bull; Ability to remain calm and solution-oriented under pressure.
 
 
 &bull; Flexibility to work shifts, weekends, and public holidays.
 
 
 &bull; Fluency in English, both written and spoken. Additional languages are a plus.
 
 
 
 
 
 If you are a hospitality professional with a passion for luxury service, team leadership, and creating unforgettable guest experiences, we invite you to apply.
 
</div>

Assistant Front Office Manager

Paramount Hotel Dubai

<div>
 
 Hey there!
 
 
 Are you one of those creative minds? A character, a storyteller?
 
 
 Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?
 
 
 Join the audition and start scripting your own story at Paramount Hotels Dubai!
 
 
 
 
 
 
 Job Purpose
 
 
 
 To support Executive Producer Front Stage in overseeing the day-to-day operations of the hotel front desk, concierge, and guest services.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 Managerial Accountabilities
 
 <ul>
 <li>
 Cast management: supervising and training front desk, concierge and other guest service casts to ensure efficient and friendly service.
 </li>
 <li>
 Guest satisfaction: ensuring that guests have a positive experience at the hotel by addressing their needs and resolving any complaints in a timely and professional manner.
 </li>
 <li>
 Operations management: ensuring the smooth and efficient operation of the front office, and managing the day-to-day administration tasks.
 </li>
 </ul>
 
 
 
 
 Functional Accountabilities
 
 <ul>
 <li>
 Supervising the front stage casts and ensuring excellent customer service.
 </li>
 <li>
 Managing room inventory.
 </li>
 <li>
 Responding to guest inquiries and resolving any complaints or problems.
 </li>
 <li>
 Monitoring and controlling the performance of the front office.
 </li>
 <li>
 Ensuring the maintenance and cleanliness of the front office and guest areas.
 </li>
 <li>
 Collaborating with other departments to ensure smooth hotel operations.
 </li>
 <li>
 Developing and implementing procedures to increase efficiency and guest satisfaction.
 </li>
 <li>
 Participating in budget planning and revenue management.
 </li>
 <li>
 Maintaining up-to-date knowledge of hotel products, services and promotions.
 </li>
 <li>
 Representing the hotel and maintaining high standards of customer service and hospitality.
 </li>
 <li>
 Preparing daily, weekly and monthly reports on front office performance and submitting to the Front stage manager.
 </li>
 <li>
 Budgeting and financial management: monitoring front stage expenses and contributing to the preparation of the budget.
 </li>
 <li>
 Monitoring front office financial performance and ensuring accuracy in billing and revenue reporting.
 </li>
 <li>
 Ensuring that front office systems and equipment are maintained and in good working order.
 </li>
 <li>
 Overseeing the training and development of front office staff.
 </li>
 <li>
 Maintaining effective communication and coordination between front office and other departments.
 </li>
 <li>
 Participating in the development of the annual budget and operating plan.
 </li>
 <li>
 Preparing daily, weekly, and monthly reports as required.
 </li>
 <li>
 Ensuring the compliance with hotel policies and procedures.
 </li>
 <li>
 Assisting the front office manager in various tasks as required.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Previous experience in similar role.
 </li>
 <li>
 Knowledge of hotel operation, including all front of house sub departments
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 BA degree in hospitality management
 </li>
 <li>
 Knowledge of hotel operating systems
 </li>
 <li>
 Understanding the revenue management and inventory control systems
 </li>
 <li>
 Proficiency in Microsoft office and strong computer skills.
 </li>
 </ul>
</div>

Assistant Producer Front Stage (Asst. Front Office Manager)

Naik Foundation

The Director of Front Office is responsible for managing all front desk and guest services functions within the hotel, ensuring an exceptional guest experience while maintaining efficient operations. This includes leading the front office team, overseeing reservations, check-in/check-out procedures, addressing guest concerns, and implementing strategies to enhance guest satisfaction and hotel performance. The Director collaborates with other departments to achieve operational goals, maximize revenue, and ensure a seamless flow of guest services.Key Responsibilities:<ul><li>Leadership and Staff Management:</li><li>Lead, train, and manage the front office team, including front desk agents, concierge, bell staff, and night auditors.</li><li>Set clear expectations, goals, and performance standards for front office staff.</li><li>Provide coaching and professional development opportunities to improve staff performance and maintain high levels of customer service.</li><li>Conduct regular performance reviews and address any disciplinary actions or concerns.</li><li>Guest Services and Satisfaction:</li><li>Ensure that guests receive exceptional service from check-in to check-out, creating a welcoming atmosphere.</li><li>Handle guest complaints or issues promptly and professionally, ensuring high guest satisfaction levels.</li><li>Monitor guest feedback, reviews, and surveys, using the information to implement improvements and enhance guest experience.</li><li>Collaborate with the housekeeping and maintenance departments to ensure that guest rooms are ready and meet expectations.</li><li>Reservations and Revenue Management:</li><li>Oversee and manage room reservations, ensuring accurate booking procedures and efficient room allocation.</li><li>Work closely with the revenue management team to optimize room occupancy and room rates, using data and forecasts to guide decisions.</li><li>Develop and implement strategies to increase direct bookings and reduce dependency on third-party booking channels.</li><li>Operational Efficiency and Procedures:</li><li>Ensure smooth and efficient daily front office operations, including check-ins, check-outs, and special guest requests.</li><li>Monitor the front office's adherence to hotel policies and procedures, ensuring compliance with local regulations and safety standards.</li><li>Ensure the use of the hotel&rsquo;s property management system (PMS) and other software is accurate, efficient, and up-to-date.</li><li>Manage the inventory of guest-related supplies and ensure the front office is properly equipped.</li><li>Collaboration with Other Departments:</li><li>Collaborate with sales and marketing teams to develop promotional programs and packages to increase bookings and revenue.</li><li>Work with housekeeping to ensure that rooms are prepared and ready for guests in a timely manner.</li><li>Liaise with food and beverage, maintenance, and other departments to ensure coordinated service delivery and guest satisfaction.</li><li>Support the events and conference team by coordinating guest check-ins for large groups or corporate events.</li><li>Financial Management and Budgeting:</li><li>Oversee front office financial operations, including billing, payments, and the management of guest accounts.</li><li>Ensure proper cash handling procedures, including reconciliation of daily revenues and the management of petty cash.</li><li>Assist in developing the front office budget and work towards achieving financial goals.</li><li>Review daily revenue reports, occupancy levels, and forecasts, and make adjustments as necessary.</li><li>Security and Safety:</li><li>Ensure the safety and security of guests by implementing proper procedures for guest identification and security checks.</li><li>Oversee key control systems, room access procedures, and ensure compliance with hotel security protocols.</li><li>Maintain emergency procedures and ensure staff is trained on how to handle crisis situations, including fire drills and evacuations.</li><li>Technology and Systems Management:</li><li>Oversee the use of property management systems (PMS) and ensure staff is trained on any new software or updates.</li><li>Ensure the front office team uses technology effectively to streamline guest service and increase efficiency.</li><li>Manage and troubleshoot any technical issues related to front office operations.</li></ul>Skills and Qualifications:<ul><li>Leadership and Management Skills: Strong ability to lead, motivate, and manage a large team.</li><li>Excellent Communication Skills: Effective verbal and written communication with guests, staff, and other departments.</li><li>Customer Service Excellence: Exceptional skills in addressing guest needs and resolving complaints to maintain a high level of guest satisfaction.</li><li>Problem-Solving and Decision-Making: Ability to address operational issues and make quick, effective decisions under pressure.</li><li>Organizational Skills: Excellent time management and organizational skills to handle multiple tasks and deadlines.</li><li>Financial Acumen: Understanding of financial reporting, budgeting, and revenue management.</li><li>Tech-Savvy: Proficiency in property management systems (PMS), booking engines, and other hotel management software.</li><li>Attention to Detail: Accuracy in handling reservations, billing, guest requests, and administrative tasks.</li></ul>Experience and Education:<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field is preferred.</li><li>At least 5 years of experience in front office or guest services management, preferably in a hotel or similar hospitality setting.</li><li>Previous experience in a supervisory or managerial role within the front office is required.</li><li>Familiarity with hotel property management systems (e.g., Opera, Fidelio, etc.) and other operational tools.</li><li>Additional certifications (e.g., CPR, customer service) are a plus.</li></ul>Working Conditions:<ul><li>The Director of Front Office typically works in an office or hotel environment, which may require standing, walking, or moving throughout the hotel.</li><li>This position may involve working evenings, weekends, and holidays depending on the hotel&rsquo;s operational needs.</li><li>The role may also require dealing with challenging guest situations or managing a team during busy periods.</li></ul>Salary and Benefits:<ul><li>Salary for this role varies depending on the hotel&rsquo;s size, location, and the individual&rsquo;s experience.</li><li>Benefits may include health insurance, paid time off, retirement plans, employee discounts, and other perks.</li></ul>Job Advancement:<ul><li>There are opportunities for advancement within the hotel management hierarchy, such as becoming a Hotel General Manager or moving into roles focused on operations or sales and marketing.</li><li>Specialization in areas like revenue management, guest relations, or operations management can provide career growth opportunities.</li></ul>Job Type: Full-time

Director Of Front Office

Jumeirah

<div>
 
 
 
 About Jumeirah &amp; the Hotel:
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 
 
 Jumeirah Beach Hotel, Dubai&rsquo;s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned fa&ccedil;ade, stands proudly on Dubai's most exclusive private beachfront.&nbsp; &nbsp;
 
 
 With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad&rsquo;s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognized in the prestigious Gault&amp;Millau UAE Guide 2022.
 
 
 
 About the Job:
 
 
 
 An opportunity has arisen for a
 
 Assistant Front Office Manager
 
 to join our team in
 
 Front Office Team
 
 . The main duties and responsibilities of this role are:
 
 
 <ul>
 <li>
 Manage VIP arrivals and guest preferences by coordinating with relevant departments and ensuring accurate guest profile records.
 </li>
 <li>
 Coordinate with the Reservations Department to action guest preference forms and update arrival checklists accordingly.
 </li>
 <li>
 Oversee preparation of welcome folders, welcome cards, and offer Cold/Hot scented towels and welcome drinks to all guests upon arrival.
 </li>
 <li>
 Supervise lobby greeters and Guest Relations team, always ensuring their presence and availability in the lobby.
 </li>
 <li>
 Supervise Guest Services Executive/Guest Relations staff to ensure efficient guest assistance and support.
 </li>
 <li>
 Maintain visibility and availability to in-house guests, regularly engaging with them to obtain feedback on hotel facilities and services.
 </li>
 </ul>
 
 
 
 About You:&nbsp;
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 4-5 years of experience in a similar role in the luxury hospitality industry.
 </li>
 <li>
 Bachelor&rsquo;s Degree In Hospitality, Business, or any other relevant field
 </li>
 <li>
 Software competencies &ndash; Microsoft Office programs (Intermediate | Advanced)
 </li>
 <li>
 Leadership and team management skills
 </li>
 <li>
 Additional language is desirable.
 </li>
 </ul>
 
 
 
 About the Benefits:
 
 
 
 We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&amp;B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.&nbsp;
 
 
</div>

Assistant Manager - Front Office - Jumeirah Beach Hotel

BI Hub Solution

Job Summary:The Front Office Director is responsible for overseeing all front office operations to ensure the highest standards of guest service and hospitality are maintained. This role manages the front desk, concierge, reservations, bell services, and night audit teams. The ideal candidate is a results-driven leader with excellent communication and problem-solving skills.Key Responsibilities:<ul><li>Lead and manage front office operations to ensure efficient and professional service.</li><li>Supervise and support front office staff, including hiring, training, scheduling, and performance management.</li><li>Maintain strong working relationships with all departments, especially Housekeeping, Sales, and Maintenance, to ensure seamless guest experiences.</li><li>Develop and implement front office policies, procedures, and service standards.</li><li>Resolve guest complaints and issues promptly and effectively.</li><li>Oversee and manage room inventory, availability, and rate optimization in collaboration with Revenue Management.</li><li>Ensure compliance with safety, hygiene, and legal standards.</li><li>Prepare departmental budgets, forecasts, and reports; control operational costs.</li><li>Ensure proper use of property management systems (PMS) and other front office technology.</li><li>Promote upselling and cross-selling opportunities to increase revenue.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field preferred.</li><li>5+ years of experience in front office or guest services roles, with at least 2 years in a leadership position.</li><li>Strong leadership, organizational, and interpersonal skills.</li><li>Excellent verbal and written communication abilities.</li><li>Proficiency in hotel management software (e.g., Opera, PMS systems).</li><li>Ability to work flexible hours, including weekends and holidays.</li></ul>Key Competencies:<ul><li>Customer-centric mindset</li><li>Leadership and team development</li><li>Conflict resolution and decision-making</li><li>Attention to detail and organizational skills</li><li>Financial and operational acumen</li></ul>Job Type: Full-time

Atlantis the Royal

<div></div><div><div>Assistant Manager, Resort - Atlantis The Royal 
(16945)</div> 
<div></div>
<div>At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests&rsquo; expectations at every possible turn.</div> 
<div> 
Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world&rsquo;s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple&rsquo;s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it&rsquo;s our passion.</div> 
<div></div>
<div>
About The Role 
As the Resort Assistant Manager, you will primarily be focused on ensuring the Front Services are operated to the highest standards and guest service delivery standards and are nothing short of 5 stars for both guests and colleagues. In addition, the direct functionality of the Resort Assistant Manager is to oversee the Front Desk and lobby operation by ensuring proper coordination between Front Office with Front Services, Housekeeping and other relevant departments to ensure a seamless guests&rsquo; arrival, departure and in-house experiences are as per resort standards.</div>
<div>
You must act as an ambassador for the resort, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance. You will have an immaculate personal presentation and be passionate about developing the team.</div>
<div>
About You 
Ideally, we&rsquo;d love you to have a bachelor&rsquo;s degree in hospitality or other relevant discipline and 2 - 3 years of experience in a similar role within an international and well-known luxury hotel or resort. You will demonstrate the highest level of hospitality and professionalism in order to motivate the team to achieve the highest standards possible. You will have the ability to work positively with others and contributes actively to promote a healthy team spirit.</div> 
<div></div>
<div>Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.</div>
<div>Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Assistant Manager, Resort - Atlantis The Royal

Al Saraya Al Hamraa Gen. Trading

Position TitleAssistant Restaurant ManagerReports ToRestaurant ManagerPosition OverviewThe Assistant Restaurant Manager supports the Restaurant Manager in overseeing daily food and beverage operations. This role ensures excellent customer service, smooth staff performance, and adherence to quality, hygiene, and safety standards. The Assistant Manager helps drive sales, control costs, and maintain a positive dining experience for all guests.Key ResponsibilitiesOperations Management<ul><li>Assist in supervising daily front-of-house (FOH) and back-of-house (BOH) operations.</li><li>Ensure restaurant cleanliness, ambiance, and presentation standards are consistently met.</li><li>Monitor food and beverage quality and service speed.</li><li>Oversee reservations, table management, and guest flow during peak hours.</li></ul>Customer Service<ul><li>Ensure guests receive prompt, friendly, and professional service.</li><li>Handle customer complaints and resolve issues quickly and effectively.</li><li>Maintain high guest satisfaction scores and encourage repeat business.</li></ul>Staff Supervision &amp; Training<ul><li>Support training of staff.</li><li>Schedule and manage shifts to ensure adequate coverage.</li><li>Monitor staff performance, provide feedback, and enforce service standards.</li><li>Motivate the team to achieve sales and service goals.</li></ul>Financial &amp; Administrative Duties<ul><li>Assist in monitoring sales, labor, and cost of goods to achieve budget targets.</li><li>Support inventory management and ordering of supplies.</li><li>Ensure compliance with cash handling procedures and POS systems.</li><li>Prepare operational reports as requested by the Restaurant Manager.</li></ul>Compliance &amp; Safety<ul><li>Ensure compliance with health, safety.</li><li>Maintain licensing and legal requirements.</li><li>Conduct regular safety and hygiene inspections.</li></ul>Skills &amp; Qualifications<ul><li>Proven experience in a supervisory or team leader role in F&amp;B.</li><li>Strong knowledge of restaurant operations and service standards.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Ability to work under pressure in a fast-paced environment.</li><li>Proficiency with POS systems and basic MS Office tools.</li><li>Strong attention to detail and organizational skills.</li></ul>Education &amp; Experience<ul><li>Diploma or degree in Hospitality Management, Business, or related field preferred.</li><li>2&ndash;4 years of restaurant supervisory or assistant management experience.</li><li>Food safety certification is an advantage.</li></ul>Job Type: Full-timePay: AED4,500.00 - AED5,500.00 per monthApplication Deadline: 31/08/2025

Assistant Restaurant Manager

Explore 3392+ Assistant front office manager in Dubai this September. Find roles across top companies and apply now to boost your career.

3392 assistant front office manager jobs IN Dubai

Assistant Front Office Manager

Assistant Producer Front Stage (Asst. Front Office Manager)

Director Of Front Office

Assistant Manager - Front Office - Jumeirah Beach Hotel

Director Of Front Office

Assistant Manager, Resort - Atlantis The Royal

Assistant Restaurant Manager