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assistant talent acquisition manager

front office manager

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assistant front office manager

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 You will assist the Front Office Manager in all matters relating to the day-to-day Front Office operation. You will support efforts to maintain the highest level of quality in both products and services including the design of training plans, and running of training sessions for all Front Office team members. You will help to ensure that all brand and Standard Operating Procedures are being adhered to and continue to capture best current practice in new SOPs relating to Front Office operation. It will be your personal responsibility to drive upselling within the Front Office Department, and to work together effectively with all other departments to ensure a great experience for all of our guests.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 College degree in hotel management or related field
 </li>
 <li>
 Previous experience in a Front Office management role
 </li>
 <li>
 Strong commercial/business acumen
 </li>
 <li>
 Experience with Front Office Systems
 </li>
 <li>
 Fluent in English both written and verbal
 </li>
 </ul>
</div>

Assistant Front Office Manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26015705
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Aloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Maintaining Guest Services and Front Desk Goals
 
 
 
 <ul>
 <li>
 Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
 </li>
 <li>
 Develops specific goals and plans to prioritize, organize, and accomplish your work.
 </li>
 <li>
 Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
 </li>
 <li>
 Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
 
 
 </li>
 </ul>
 
 Supporting Management of Front Desk Team
 
 
 
 <ul>
 <li>
 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 </li>
 <li>
 Encourages and building mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Serving as a role model to demonstrate appropriate behaviors.
 </li>
 <li>
 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 </li>
 <li>
 Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Provides services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals.
 </li>
 <li>
 Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Ensures employees understand customer service expectations and parameters.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 
 
 </li>
 </ul>
 
 Managing Projects and Policies
 
 
 
 <ul>
 <li>
 Implements the customer recognition/service program, communicating and ensuring the process.
 </li>
 <li>
 Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
 </li>
 <li>
 Supervises same day selling procedures to maximize room revenue and control property occupancy.
 </li>
 <li>
 Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
 
 
 </li>
 </ul>
 
 Supporting Human Resource Activities
 
 
 
 <ul>
 <li>
 Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
 </li>
 <li>
 Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
 </li>
 <li>
 Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Participates in employee progressive discipline procedures.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluating results to choose the best solution and solve problems.
 </li>
 <li>
 Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
 </li>
 <li>
 Performs all duties at the Front Desk as necessary.
 </li>
 <li>
 Runs Front Desk shifts whenever necessary.
 </li>
 <li>
 Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Front Office Manager

Wyndham Garden Muscat

<div><h1 class="jobSectionHeader">SUMMARY</h1>

The Executive Housekeeper, reporting directly to the POSITION, is responsible for the hotel&rsquo;s commercial, quality and people performance in Housekeeping department. The incumbent will combine strategic thought and planning which will enhance the growth and profitability of the department.

The Executive Housekeeper will ensure to deliver the following business objectives subject to the budget and annual targets: departmental cost, guest satisfaction score (OSAT), quality audit score (QA), employee engagement and departmental Health &amp; Safety audit compliance.

KEY RESPONSIBILITIES

<ul><li>Ensures the highest possible standard of cleanliness and standards of all guest rooms and public areas.</li>
<li>Ensured 100% compliance with brand standards.</li>
<li>Managing the payroll, linen and other departmental costs in accordance of business demand and departmental budget.</li>
<li>Carries out monthly linen inventory.</li>
<li>Continuously evolve / improve departmental SOPs and productivity of the department.</li>
<li>Schedule&rsquo;s routine inspections of all housekeeping areas (rooms and public) by/with the Assistant Executive Housekeeper and Housekeeping Supervisors to ensure that the furnishing, facilities and equipment are clean and in good repair.</li>
<li>Supervises outside contractors to ensure contractual compliance.</li>
<li>Ensures service standards are consistently reviewed and monitored, and in compliance with Wyndham brand standards and 3rd party inspection standards.</li>
<li>Ensures departmental health and safety compliance.</li>
<li>Maintains appropriate standards for dress, hygiene, uniforms, appearance, and conduct of housekeeping team members.</li>
<li>Is responsible for all flower arrangements placed in the public areas and rooms.</li>
<li>Ensures that all daily VIP rooms, special request rooms long stay guest for arrivals are inspected personally.</li>
<li>Implementing assigned task during emergencies such as fire, power failure and natural disaster.</li>
<li>Liaises with the hotels contracted company for pest control to ensure that an effective program is instituted and supervised.</li>
<li>Ensure all guests and internal stakeholders receive prompt and courteous service.</li>
<li>Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.</li>
<li>Manages spring cleaning schedules and follow up on all machinery linked to Housekeeping/Laundry.</li>
<li>Makes recommendations regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair.</li>
<li>Informs other departments of the housekeeping matters that concern them, particularly the Engineering, Front Office, and the Food and Beverage Department. Maintains open channels of communication with other Department Heads and the Operations Manager/Director of Operations/ Executive Assistant Manager/General Manager.</li>
<li>Responsible for effective People leadership of the housekeeping team, involving recruitment and onboarding of new team members, driving team member engagement, coaching, training, continuous performance management (regular 1:1 conversations), and managing employee relations in conjunction with HR.</li>
<li>To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.</li>
<li>Acting as a role model for the Count On me Service culture.</li>
</ul>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:<ul><li>
Excellent communication</li><li>
Operations Management</li><li>
Leadership</li><li>
Business Acumen</li><li>
Exceptional service delivery</li><li>
Attention to detail</li><li>
Planning &amp; organisation</li></ul><h1 class="jobSectionHeader">
BACKGROUND</h1><ul><li>
Minimum 2 years&rsquo; experience as an Assistant Housekeeper Manager/ Executive Housekeeper within a similar-sized hotel</li><li>
Experience from a international hotel brand is an advantage</li><li>
Proficiency in Opera Cloud</li><li>
Language requirement: Professional English
</li><li>Diploma or vocational training in hospitality is an advantage</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Soft skills</h3>
Business Acumen, Leadership, Planning</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Inclusive, Care, Fun</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Career development, Learning &amp; development programmes, Incentive plans</div></div>

Executive Housekeeper

Hilton

<div>Assistant Restaurant Manager
An Assistant Restaurant Manager oversees all Food and Beverage operations, including Restaurants, Bars, Caf&eacute;, Room Service, Conference and Banqueting and Kitchens to ensure high standards of quality and service. 
What will I be doing? 
As an Assistant Restaurant Manager, you will oversee all Food and Beverage operations including Restaurants, Bars, Cafe, Room Service, Conference and Banqueting and Kitchens to ensure quality and service by performing the following tasks to the highest standards:<ul>
<li>Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards</li>
<li>Effectively control the flow of customers and the interaction between the front and back-of-house throughout service</li>
<li>Ensure Team Members maximize all sales opportunities</li>
<li>Ensure Team Members consistently maintain brand standards and high levels of customer service</li>
<li>Handle all customer inquiries in an appropriate and professional manner</li>
<li>Accurately manage all transactions during service</li>
<li>Manage Team Member schedules, stock, and wastage levels</li></ul>
What are we looking for? 
An Assistant Restaurant Manager serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in organizing food and beverage service in a range of outlets</li>
<li>Experience in supervising a team</li>
<li>Ability to demonstrate delegation skills</li>
<li>Flexibility to respond quickly and positively to a range of work situations</li>
<li>A passion for developing others to be part of a winning team</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Restaurant Manager

Chedi Hospitality

<div>
 Role Overview
 
 
 Join our prestigious team as a Reservation &amp; Revenue Manager, where you will lead reservation and revenue optimization initiatives within a renowned hospitality environment. As part of our team in The Chedi Muscat, you'll work in an ONSITE environment, leveraging your expertise to ensure seamless reservation processes, maximize revenue, and uphold an outstanding guest experience. This role requires a dynamic professional adept at both the operational and strategic elements of reservation management.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Oversee the daily operations of the reservations team to ensure efficiency and accuracy in all booking processes.
 </li>
 <li>
 Maximize room revenue through effective yield management and inventory control strategies.
 </li>
 <li>
 Collaborate with sales, front office, and marketing teams to ensure smooth communication and delivery of exceptional service to guests.
 </li>
 <li>
 Analyze booking patterns, market trends, and prepare detailed management reports on occupancy and revenue performance.
 </li>
 <li>
 Implement and maintain reservation procedures, ensuring compliance with hotel policies and standards.
 </li>
 <li>
 Address and resolve guest issues related to reservations, ensuring solutions align with high service standards.
 </li>
 <li>
 Train, inspire, and coach reservation staff, fostering a high-performance culture.
 </li>
 <li>
 Monitor and manage electronic and paper filing systems for accuracy and compliance.
 
 
 </li>
 </ul>
 Must have requirements
 
 
 <ul>
 <li>
 Minimum 3 years&rsquo; experience as a Reservation Supervisor or Assistant Manager in a reputed hotel.
 </li>
 <li>
 Graduation from an accredited college or university.
 </li>
 <li>
 Proven background in accounting or related numerate discipline.
 </li>
 <li>
 Exceptional customer service, communication, and organizational skills.
 </li>
 <li>
 Ability to manage time efficiently, meet deadlines, and fulfill commitments.
 </li>
 <li>
 Excellent computer and typing proficiency, including advanced use of MS Excel and Word.
 </li>
 <li>
 Strong listening and comprehension skills.
 </li>
 <li>
 Keen attention to detail and process management.
 </li>
 <li>
 High level of knowledge pertaining to company policies and procedures.
 
 
 </li>
 </ul>
 Nice to have requirements
 
 
 <ul>
 <li>
 Previous exposure to luxury hospitality environments.
 </li>
 <li>
 Experience using hotel property management systems and revenue management tools.
 </li>
 <li>
 Advanced data analysis and reporting skills.
 </li>
 <li>
 Fluency in additional languages besides English.
 
 
 </li>
 </ul>
 Perks and Benefits
 
 
 <ul>
 <li>
 Opportunity to develop your career in a world-class luxury hotel environment.
 </li>
 <li>
 Comprehensive on-the-job training and professional development programs.
 </li>
 <li>
 Competitive salary and performance-based incentives.
 </li>
 <li>
 Access to exclusive hotel facilities and discounts.
 </li>
 <li>
 Supportive, multicultural team environment.
 </li>
 </ul>
</div>

Reservation & Revenue Manager

Alila Jabal Akhdar

<div><div>Summary<div>
General Responsibility
<div>
<ul><li>Oversee all front and back of the house house restaurant operations.</li></ul>
<ul><li>Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.</li></ul>
<ul><li>Train new employees and provide ongoing training for all staff. Prepare weekly schedule for the department with approval from the superior, monitor Staff attendance, leave etc.</li></ul>
<ul><li>Always present a clean and tidy appearance in accordance with the hotel&rsquo;s grooming standards.</li></ul>
<ul><li>Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.</li></ul>
<ul><li>Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues</li></ul>
<ul><li>Maintain quality control for all food and beverage.</li></ul>
<ul><li>Be reliable and ensure you and all team members are at work on time.</li></ul>
<ul><li>Project future needs for goods, fruits, beverage staionary ,cleaning product order accordingly.</li></ul>
<ul><li>Oversee heath code compliance and sanitation standards.</li></ul>
<ul><li>Carry out all professionally reasonable instructions given by your superior.</li></ul>
<ul><li>Monitoring inventory for CCG and all equipment required for oulets.</li></ul>
<ul><li>Conducting regular inspection of despence bar/ launge bar to determine wheather proper standards of hygiens.</li></ul>
<ul><li>Monitaring the restaurant cash flow and settling outstanding bills.</li></ul>
<ul><li>Checking in on dining guests to enquire about food and service quality.</li></ul>
<ul><li>Resolving guests complaints in professional manner.</li></ul>
<ul><li>Generate weekly, monthly and annual reports.</li></ul>
<ul><li>Attend quarterly P&amp;L meeting.</li></ul>
<ul><li>Seek ways to cut waste and decrease operational costs.</li></ul></div> 


PHYSICAL EFFORT:-

This position requires minimal stooping , lifting and substantial walking. All employees must maintain an neat, clean and well-groomed appearance.

WORK CONTACTS:- Daily contact with restaurant manager or F&amp;B manager etc.

WORKING CONDITION:- Must be able to work in a high volume fast paced environment. 
Technical Expertise Restaurant Suprvisor 

<div>
<ul><li>Effectively manage the restaurant in the absence of the Restaurant Manager/ Assistant Restaurant Manager.</li></ul>
<ul><li>Ensure service style, table top and overall presentation of the product in accordance with the hotel&rsquo;s image.</li></ul>
<ul><li>Responsible in making floor assignment during the shift.</li></ul>
<ul><li>Responsible in keeping the operation running smoothly.</li></ul>
<ul><li>Find the guest feedback, and take necessary action if something is not match with the standard.</li></ul>
</div>
6. Reviewing customers surveysto develop and empliment way to improvecustomer service. 


Bar Supervisor
<div>
<ul><li>Monitoring the bar operational, and supporting the bar attendant if required.</li></ul>
<ul><li>Ability to use standard software application and hotel systems including point of sale systems.</li></ul>
<ul><li>Plan and control beverage inventory level</li></ul>
<ul><li>Ensure all established standards of operation are implemented.</li></ul>
<ul><li>Work together with Accounting to prepare and implement inventory procedures</li></ul>
</div>
6. Constantly seek to profit engineer by monitoring cost of sales and implementing revenues-increasing products/programs activities.
<div>
<ul><li>Work together with the outlet manager for consistence work performance</li></ul>
<ul><li>Maintaining effective controls in the Beverage Department.</li></ul>
<ul><li>Responsible to train staff on daily basis</li></ul>
</div></div></div><div>Qualifications<div>
General Responsibility
<div>
<ul><li>Oversee all front and back of the house house restaurant operations.</li></ul>
<ul><li>Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.</li></ul>
<ul><li>Train new employees and provide ongoing training for all staff. Prepare weekly schedule for the department with approval from the superior, monitor Staff attendance, leave etc.</li></ul>
<ul><li>Always present a clean and tidy appearance in accordance with the hotel&rsquo;s grooming standards.</li></ul>
<ul><li>Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.</li></ul>
<ul><li>Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues</li></ul>
<ul><li>Maintain quality control for all food and beverage.</li></ul>
<ul><li>Be reliable and ensure you and all team members are at work on time.</li></ul>
<ul><li>Project future needs for goods, fruits, beverage staionary ,cleaning product order accordingly.</li></ul>
<ul><li>Oversee heath code compliance and sanitation standards.</li></ul>
<ul><li>Carry out all professionally reasonable instructions given by your superior.</li></ul>
<ul><li>Monitoring inventory for CCG and all equipment required for oulets.</li></ul>
<ul><li>Conducting regular inspection of despence bar/ launge bar to determine wheather proper standards of hygiens.</li></ul>
<ul><li>Monitaring the restaurant cash flow and settling outstanding bills.</li></ul>
<ul><li>Checking in on dining guests to enquire about food and service quality.</li></ul>
<ul><li>Resolving guests complaints in professional manner.</li></ul>
<ul><li>Generate weekly, monthly and annual reports.</li></ul>
<ul><li>Attend quarterly P&amp;L meeting.</li></ul>
<ul><li>Seek ways to cut waste and decrease operational costs.</li></ul></div> 


PHYSICAL EFFORT:-

This position requires minimal stooping , lifting and substantial walking. All employees must maintain an neat, clean and well-groomed appearance.

WORK CONTACTS:- Daily contact with restaurant manager or F&amp;B manager etc.

WORKING CONDITION:- Must be able to work in a high volume fast paced environment. 
Technical Expertise Restaurant Suprvisor 

<div>
<ul><li>Effectively manage the restaurant in the absence of the Restaurant Manager/ Assistant Restaurant Manager.</li></ul>
<ul><li>Ensure service style, table top and overall presentation of the product in accordance with the hotel&rsquo;s image.</li></ul>
<ul><li>Responsible in making floor assignment during the shift.</li></ul>
<ul><li>Responsible in keeping the operation running smoothly.</li></ul>
<ul><li>Find the guest feedback, and take necessary action if something is not match with the standard.</li></ul>
</div>
6. Reviewing customers surveysto develop and empliment way to improvecustomer service. 


Bar Supervisor
<div>
<ul><li>Monitoring the bar operational, and supporting the bar attendant if required.</li></ul>
<ul><li>Ability to use standard software application and hotel systems including point of sale systems.</li></ul>
<ul><li>Plan and control beverage inventory level</li></ul>
<ul><li>Ensure all established standards of operation are implemented.</li></ul>
<ul><li>Work together with Accounting to prepare and implement inventory procedures</li></ul>
</div>
6. Constantly seek to profit engineer by monitoring cost of sales and implementing revenues-increasing products/programs activities.
<div>
<ul><li>Work together with the outlet manager for consistence work performance</li></ul>
<ul><li>Maintaining effective controls in the Beverage Department.</li></ul>
<ul><li>Responsible to train staff on daily basis</li></ul></div></div></div></div>

F&B SUPERVISOR

<div>
 A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
 
 
 
 What will I be doing?
 
 
 
 As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Achieve positive outcomes from Guest queries in a timely and efficient manner
 </li>
 <li>
 Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
 </li>
 <li>
 Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
 </li>
 <li>
 Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 </li>
 <li>
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Follow company brand standards
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 
 Summary Of Position
 
 
 
 Responsible for providing friendly, efficient and professional service to the guests for all aspects related to front office. To be a touch point for the guests at arrival, departure and throughout their stay. To anticipate guest needs, efficiently handle cash transactions and provide guests with the highest level of service while adhering to Hilton Worldwide standards.
 
 
 
 Reporting Line
 
 
 :
 
 Front Desk Supervisor &gt; Reception Manager
 
 
 &gt; Guest Operations Manager
 
 
 
 Summary of Responsibilities:
 
 
 
 Responsibilities and essential job functions include but are not limited to the following:
 
 
 <ul>
 <li>
 Execute duties as assigned by the management, FOM or the GS Supervisor FO.
 </li>
 <li>
 To ensure proper grooming standards are being followed with proper body poster and natural smile being ready to serve our guests.
 </li>
 <li>
 Ensure all FO areas (Front Desk, Luggage Room &amp; Lobby area) are clean and tiddy.
 </li>
 <li>
 To ensure working area is properly stacked with operational stationary and request additional whenever required.
 </li>
 <li>
 Monitor the FO stocks and action accordingly.
 </li>
 <li>
 Ensure The Shop is properly stacked with goods and communicate with F&amp;D if further action is required.
 </li>
 <li>
 Be a reliable member of the Guest Service FO Team and a collaborative colleague whose passion for hosting can be observed every day.
 </li>
 <li>
 To work, maintain &amp; exceed departmental targets as well as individual targets of HH Enrollments, Upselling (Rooms &amp; Meals), Stay Experience, KIPSU &amp; Guest preferences (CRM).
 </li>
 <li>
 To be an ambassador of the Front Office and the hotel, in and outside the work place.
 </li>
 <li>
 To respect, Promote and follow &ldquo;Welcome guest, Serve the guest, Answer phone calls, provide information, Flawless standardized Check-In &amp; Out experience as well as handling guest complaints &amp; guest requests.
 </li>
 <li>
 Ensure assisting the guests in all possible ways (Hotel Information, City Information &amp; Sightseeing, Arranging Transportation, Locations, City Facilities, Luggage assistance, Escorting to the hotel facilities, Serving from The Shop, Order Taking or any other help the guest might require).
 </li>
 <li>
 Ensure all guest complaints are recorded and tracked properly to avoid the recurrence in the future.
 </li>
 <li>
 To offer a warm welcome to all guests and to ensure that they enjoy their stay and are being offered the finest personal service.
 </li>
 <li>
 To personally greet and escort the guests rather than pointing out directions (Whenever possible).
 </li>
 <li>
 To be aware of all VIPs visiting or staying in the hotel as well as who are arriving.
 </li>
 <li>
 To be aware of all Hotel offer, pricing, Hotel Events, Internal Events, Global changes, City vibes and share the information accordingly.
 </li>
 <li>
 To maintain an accurate Guest History &amp; profiles ensuring all profiles are correctly updated and merged to avoid duplicate profiles long with guest preferences.
 </li>
 <li>
 To check the arrival lists and to block all the rooms according to guest requests and needs and upgrade whenever required specially for VIPs.
 </li>
 <li>
 To ensure the hotel rooms inventory is properly balanced.
 </li>
 <li>
 To properly follow all local government requirements concerning hotel guests and files.
 </li>
 <li>
 To handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected with all proper backups as well as issuing manual invoices whenever required without delay.
 </li>
 <li>
 Follow up on internal communications and any actions should be taken by FO to be responded to immediately.
 </li>
 <li>
 Ensure all daily tasks are completed in a timely manner including reservations, method of payment, VCC, CC &amp; Direct bills and notify the concerned department whenever required.
 </li>
 <li>
 Follow up on High balance guest and ensure proper action and follow up is in place.
 </li>
 <li>
 To ensure communicating with concerned departments regarding guest preferences, special occasions, disabilities or any suspicious behavior.
 </li>
 <li>
 To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.
 </li>
 <li>
 To check the departure lists and to ensure check-out times are respected.
 </li>
 <li>
 To monitor room status and discrepancies.
 </li>
 <li>
 To ensure correct information has been collected from the guest while processing additional keys, room payment, additional guests or visitors and communicate to concerned departments accordingly.
 </li>
 <li>
 To call the manager and explain the situation properly with full information for advice in serious cases or if an approval is required.
 </li>
 <li>
 To share daily activity highlights with the manager including internal and external guest opportunities.
 </li>
 <li>
 To ensure posting all No Show &amp; Late Cancellations communicated by Reservations team to ensure proper revenue is tracked without fail.
 </li>
 <li>
 To be aware of and to report all guest comments or complaints.
 </li>
 <li>
 To follow the checklists and participate in their daily completion.
 </li>
 <li>
 To participate in all Front Office briefings and monthly meetings and any other activities announced by the management.
 </li>
 <li>
 To be fully knowledgeable on the different tasks required for each shift, be it morning, evening or night.
 </li>
 <li>
 To handle all cash, Credit Card, Paid Out, Bank Cheque, Payment Link &amp; Direct Bill transactions with the upmost care and efficiency, strictly adhering to the finance policies in place.
 </li>
 <li>
 All Financial transactions should be printed on spot and handed over to the guest or send it on spot via E-mail.
 </li>
 <li>
 To have full ownership of the cash float always provided by the hotel and responsible for it and strictly follow the brand standard.
 </li>
 <li>
 Ensure House Fund is counted along with Security Witness and dropped to the assigned Safe Box.
 </li>
 <li>
 To respect the privacy of the guests and the confidentiality of the information at hand.
 </li>
 <li>
 To strictly respect the room keys and section keys handover procedures.
 </li>
 <li>
 To respect schedules, terms and deadlines as agreed with the Management.
 </li>
 <li>
 To be aware of all hotel facilities operating timings and to promote the internal activities and events of the hotel.
 </li>
 <li>
 To liaise closely with the Sales and Reservations on rate management.
 </li>
 <li>
 To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.
 </li>
 <li>
 To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
 </li>
 <li>
 To report for duty punctually wearing the correct uniform and name tag.
 </li>
 <li>
 To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
 </li>
 <li>
 To maintain good working relationships with all colleagues.
 </li>
 <li>
 To read and understand the hotel&rsquo;s Employee Handbook and adhere to the hotel&rsquo;s rules and regulations and, the policies and procedures relating to Fire, Hygiene, Health and Safety.
 </li>
 <li>
 To know the Hilton values and always abide by them when in the workplace.
 </li>
 <li>
 To do a proper cashier closer and to submit it to senior or manager for review and approval.
 </li>
 <li>
 To do a proper handover between shifts including high balance, payments, emails, KIPSU follow ups, Guest follow ups, Courtesy calls follow ups with all team members signature on it as an acknowledgment.
 
 
 
 </li>
 </ul>
 
 
 GENERAL DUTIES:
 
 
 
 
 
 
 Health and Safety:
 
 
 
 
 <ul>
 <li>
 Ensure that all potential and real Hazards are reported immediately and rectified.
 </li>
 <li>
 Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
 </li>
 <li>
 Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees.
 </li>
 <li>
 Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
 </li>
 <li>
 Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
 </li>
 <li>
 Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.
 </li>
 <li>
 All guests with disabilities or special cases or diseases must be communicated immediately with management and Security.
 
 
 
 </li>
 </ul>
 
 Confidentiality
 
 :
 
 
 <ul>
 <li>
 Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Hilton policies.
 </li>
 <li>
 Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
 </li>
 <li>
 Ensure not to share any information of any guest inhouse to anyone from out of the property and never confirm if the guest is staying with us or no.
 </li>
 <li>
 Never allow any accompanying or visitor without scanning the legal documents and the permission of the guest.
 </li>
 <li>
 It&rsquo;s prohibited to share any numbers of team members with the guest without permission.
 </li>
 <li>
 It&rsquo;s prohibited to share the rates of the guests or disclose it verbally while other guests are present and any type of preferences, disease or disabilities.
 </li>
 <li>
 Never write guest Credit Card number on a paper it should be recorded immediately on the system and never to be disclosed.
 
 
 
 </li>
 </ul>
 
 
 To be fully conversant with:
 
 
 
 
 <ul>
 <li>
 Hotel fire procedures.
 </li>
 <li>
 Hotel security procedures.
 </li>
 <li>
 Hotel Health and Safety policy and procedures.
 </li>
 <li>
 Hotel Facilities and attractions.
 </li>
 <li>
 Hotel standards of operation and departmental procedures.
 </li>
 <li>
 All HR Memos and guidance.
 </li>
 <li>
 Hilton Grooming and Appearance guidelines.
 </li>
 <li>
 Hilton values and its corresponding strategies.
 </li>
 <li>
 Methods of accepted payment of the company.
 </li>
 <li>
 Short- and long-term company marketing promotions.
 </li>
 <li>
 Carries out additional tasks from time to time, by request of senior team members which may not be directly related to the job role but necessary for smooth operation of the hotel
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Preferably previous experience in a similar function from a hotel or resort.
 </li>
 <li>
 Fluent in English, local or other major foreign.
 </li>
 <li>
 Excellent interpersonal skill.
 </li>
 <li>
 Has a sense initiative and open-mindedness.
 
 
 
 </li>
 </ul>
 
 Physical Aspects of Position:
 
 
 
 Physical aspects of the position include but are not limited to the following:
 
 
 <ul>
 <li>
 Assist with set up or movement of equipment for ensuring availability for special events.
 </li>
 <li>
 Frequently standing up behind the desk and front office areas.
 </li>
 <li>
 Handling objects, products and computer equipment.
 
 
 
 </li>
 </ul>
 
 
 Acknowledgement:
 
 
 
 
 I have received, reviewed and fully understand the job description of
 
 
 Front Desk Agent.
 
 
 I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under all conditions as described.
 
 
 
 Work Locations
 
 
 
 Hilton Garden Inn Muscat
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Garden Inn
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Service Agent / Associate Omani only

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