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assistant front office manager Jobs in Seeb

assistant front office manager

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guest service centre manager Jobs in Seeb

guest service centre manager

internship_front office

front office manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26015705
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Aloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Maintaining Guest Services and Front Desk Goals
 
 
 
 <ul>
 <li>
 Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
 </li>
 <li>
 Develops specific goals and plans to prioritize, organize, and accomplish your work.
 </li>
 <li>
 Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
 </li>
 <li>
 Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
 
 
 </li>
 </ul>
 
 Supporting Management of Front Desk Team
 
 
 
 <ul>
 <li>
 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 </li>
 <li>
 Encourages and building mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Serving as a role model to demonstrate appropriate behaviors.
 </li>
 <li>
 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 </li>
 <li>
 Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Provides services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals.
 </li>
 <li>
 Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Ensures employees understand customer service expectations and parameters.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 
 
 </li>
 </ul>
 
 Managing Projects and Policies
 
 
 
 <ul>
 <li>
 Implements the customer recognition/service program, communicating and ensuring the process.
 </li>
 <li>
 Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
 </li>
 <li>
 Supervises same day selling procedures to maximize room revenue and control property occupancy.
 </li>
 <li>
 Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
 
 
 </li>
 </ul>
 
 Supporting Human Resource Activities
 
 
 
 <ul>
 <li>
 Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
 </li>
 <li>
 Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
 </li>
 <li>
 Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Participates in employee progressive discipline procedures.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluating results to choose the best solution and solve problems.
 </li>
 <li>
 Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
 </li>
 <li>
 Performs all duties at the Front Desk as necessary.
 </li>
 <li>
 Runs Front Desk shifts whenever necessary.
 </li>
 <li>
 Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Front Office Manager

Hotel Indigo

<div>About Us
A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo &reg;, we do more than satisfy our guest&rsquo;s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighborhood, infused with intriguing design and local flavors. Every day brings discoveries, fresh ideas, and unexpected journeys.
So, just like our hotels, no two colleagues are the same. So, we&rsquo;re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighborhood story to life? At Hotel Indigo&reg; hotels, we&rsquo;re excited to meet spirited characters who can delight the most curious guests.
Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliffside pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.
Are you ready to join our team to lay the foundations for us to disrupt and build a culture that changes the stay experience complimented by views that will leave everyone in awe?
Ready to lead from the front? We&rsquo;re looking for a Front Office Manager to head up our front office department. Setting the tone to deliver truly memorable guest experiences from first moment to last.
A little taste of your day-to-day
Every day is different, but you&rsquo;ll mostly be:
<ul><li>Directing everyday front office and housekeeping activity while developing and coaching your team to deliver next-level guest experiences.</li><li>
Creating the perfect working environment for your team to thrive and driving collaboration between departments.</li><li>
Providing guests with all the information they need to enjoy a truly memorable experience.</li><li>
Overseeing night audit functions, preparing daily financial reports, and delivering accurate forecasts.</li><li>
Conducting routine inspections of the front office and public areas &ndash; taking immediate actions to correct any deficiencies.</li></ul>
What do we need from you?<ul><li>
Bachelor&rsquo;s degree, higher education qualification or equivalent in Hotel Administration or Business Administration</li><li>
Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and work experience
</li><li>Must speak local language (s)
</li><li>Other languages are preferred, including evenings, weekends, and holidays, depending on the needs of events.</li></ul>
What you can expect from us?
We give our people everything they need to succeed from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through my Wellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.<div>
Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.</div> 
<div>
 
</div><div>Bring your story, to inspire new ones.
</div>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 You will assist the Front Office Manager in all matters relating to the day-to-day Front Office operation. You will support efforts to maintain the highest level of quality in both products and services including the design of training plans, and running of training sessions for all Front Office team members. You will help to ensure that all brand and Standard Operating Procedures are being adhered to and continue to capture best current practice in new SOPs relating to Front Office operation. It will be your personal responsibility to drive upselling within the Front Office Department, and to work together effectively with all other departments to ensure a great experience for all of our guests.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 College degree in hotel management or related field
 </li>
 <li>
 Previous experience in a Front Office management role
 </li>
 <li>
 Strong commercial/business acumen
 </li>
 <li>
 Experience with Front Office Systems
 </li>
 <li>
 Fluent in English both written and verbal
 </li>
 </ul>
</div>

Assistant Front Office Manager

<div>Additional Information 
Job Number26018860 
Job CategoryRooms &amp; Guest Services Operations 
LocationAloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Managing the execution of all operations in the rooms area departments (e.g.,Front Office, Recreations, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Leading Room Operations Team
<ul><li>Verifies that goals are being translated to the team as they relate to guest tracking and productivity.</li></ul>
<ul><li>Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.</li></ul>
<ul><li>Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.</li></ul>
<ul><li>Verifies that the team has the capabilities to meet expectations.</li></ul>
<ul><li>Leads by example demonstrating self-confidence, energy and enthusiasm.</li></ul>
<ul><li>Assists employees in understanding guests&rsquo; ever-changing needs and expectations, and exceeding them.</li></ul> 
Managing Property Rooms Operations Function(s)
<ul><li>Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).</li></ul>
<ul><li>Follows property specific second effort and recovery plan.</li></ul>
<ul><li>Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.</li></ul>
<ul><li>Takes proactive approaches when dealing with employee concerns.</li></ul>
<ul><li>Extends professionalism and courtesy to employees at all times.</li></ul>
<ul><li>Communicates/updates all goals and results with employees.</li></ul>
<ul><li>Meets semiannually with staff on a one-to-one basis.</li></ul>
<ul><li>Assists/teaches the team scheduling against guest and hours/occupied room goals.</li></ul>
<ul><li>Performs hourly job functions as needed.</li></ul>
<ul><li>Performs other duties, as assigned, to meet business needs.</li></ul> 
Managing and Monitoring Activities that Affect the Guest Experience
<ul><li>Understands the brand's service culture.</li></ul>
<ul><li>Provides excellent customer service by being readily available/approachable for all guests.</li></ul>
<ul><li>Strives to continually improve guest and employee satisfaction.</li></ul>
<ul><li>Takes proactive approaches when dealing with guest concerns.</li></ul>
<ul><li>Extends professionalism and courtesy to guests at all times.</li></ul>
<ul><li>Responds timely to customer service department request.</li></ul>
<ul><li>Verifies that all team members meet or exceed all hospitality requirements.</li></ul> 
Managing Profitability
<ul><li>Assists in performing required annual Quality audit with General Manager (GM) &amp; Regional Director (RD).</li></ul>
<ul><li>Verifies that a viable key control program is in place.</li></ul>
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul>
<ul><li>Strives to maximize the financial performance of the department.</li></ul> 
Conducting Human Resources Activities
<ul><li>Interviews and assists in making hiring decisions.</li></ul>
<ul><li>Receives hiring recommendations from team supervisors.</li></ul>
<ul><li>Verifies that orientations for new team members are thorough and completed in a timely fashion.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Rooms Operations Manager

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 We offer 6 months Internship programme where you can leverage your learning and develop your skills through all aspect of FO functions such as: Front Office Operations, Guest Service Center, Housekeeping Operations, Reservations and Finance for Front Office You are expected to constantly embrace new ideas and display initiative proactively take additional responsibilities be the role model and be imparting knowledge to others create healthy personal relations at all levels and concentrate time and energy to get the best impact to the Hotel and to yourself.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; Currently studying Hotel Management or related field
 
 
 &bull; Available for 6 months internship
 
 
 &bull; Passion for excellence in service and teamwork
 
 
 &bull; Eye for detail to achieve operational excellence
 
 
 &bull; Determination to succeed
 
 
 &bull; Language: English
 
 
 
</div>

Internship_Front Office

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26018860
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Aloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Managing the execution of all operations in the rooms area departments (e.g.,Front Office, Recreations, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Leading Room Operations Team
 
 
 
 <ul>
 <li>
 Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
 </li>
 <li>
 Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
 </li>
 <li>
 Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
 </li>
 <li>
 Verifies that the team has the capabilities to meet expectations.
 </li>
 <li>
 Leads by example demonstrating self-confidence, energy and enthusiasm.
 </li>
 <li>
 Assists employees in understanding guests&rsquo; ever-changing needs and expectations, and exceeding them.
 
 
 </li>
 </ul>
 
 Managing Property Rooms Operations Function(s)
 
 
 
 <ul>
 <li>
 Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
 </li>
 <li>
 Follows property specific second effort and recovery plan.
 </li>
 <li>
 Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
 </li>
 <li>
 Takes proactive approaches when dealing with employee concerns.
 </li>
 <li>
 Extends professionalism and courtesy to employees at all times.
 </li>
 <li>
 Communicates/updates all goals and results with employees.
 </li>
 <li>
 Meets semiannually with staff on a one-to-one basis.
 </li>
 <li>
 Assists/teaches the team scheduling against guest and hours/occupied room goals.
 </li>
 <li>
 Performs hourly job functions as needed.
 </li>
 <li>
 Performs other duties, as assigned, to meet business needs.
 
 
 </li>
 </ul>
 
 Managing And Monitoring Activities That Affect The Guest Experience
 
 
 
 <ul>
 <li>
 Understands the brand's service culture.
 </li>
 <li>
 Provides excellent customer service by being readily available/approachable for all guests.
 </li>
 <li>
 Strives to continually improve guest and employee satisfaction.
 </li>
 <li>
 Takes proactive approaches when dealing with guest concerns.
 </li>
 <li>
 Extends professionalism and courtesy to guests at all times.
 </li>
 <li>
 Responds timely to customer service department request.
 </li>
 <li>
 Verifies that all team members meet or exceed all hospitality requirements.
 
 
 </li>
 </ul>
 
 Managing Profitability
 
 
 
 <ul>
 <li>
 Assists in performing required annual Quality audit with General Manager (GM) &amp; Regional Director (RD).
 </li>
 <li>
 Verifies that a viable key control program is in place.
 </li>
 <li>
 Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
 </li>
 <li>
 Strives to maximize the financial performance of the department.
 
 
 </li>
 </ul>
 
 Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Interviews and assists in making hiring decisions.
 </li>
 <li>
 Receives hiring recommendations from team supervisors.
 </li>
 <li>
 Verifies that orientations for new team members are thorough and completed in a timely fashion.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26015705
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Aloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 職務概要
 
 
 
 フロント オフィス マネージャーがフロント オフィス機能を管理し、スタッフを日常的に監督する支援を行います。フロント オフィスのエリアには、ベル/ドア スタッフ、電話交換手、ゲスト サービス/フロント デスクが含まれます。マネージャーや従業員を指導し、協力して、効率的なチェックインおよびチェックアウト プロセスを確実に実行します。ゲストと従業員の満足度を確保し、部門の財務実績を最大化します。
 
 
 
 候補者プロフィール
 
 
 
 学歴および経験
 
 
 <ul>
 <li>
 高校卒業証書または一般教育修了検定 (GED) を取得していること。ゲストサービス、フロントデスク、または関連する専門分野での2年間の経験。
 
 
 </li>
 </ul>
 または
 
 
 <ul>
 <li>
 認定大学でホテルおよびレストラン経営、ホスピタリティ、経営管理、または関連分野の 2 年制学位を取得していること。職務経験は不問。
 
 
 </li>
 </ul>
 
 主な業務内容
 
 
 
 
 ゲストサービスとフロントデスクの目標の維持
 
 
 
 <ul>
 <li>
 日々の業務を管理し、品質と基準を確保し、顧客の期待に毎日応える。
 </li>
 <li>
 仕事の優先順位付け、整理、達成のために具体的な目標と計画を立てる。
 </li>
 <li>
 苦情の処理、紛争の解決、不満や対立の解決、または他者との交渉を行う。
 </li>
 <li>
 ゲスト サービス、業務上のニーズ、財務目標が満たされるように、スタッフのレベルを管理する。
 </li>
 <li>
 従業員との定期的、継続的なコミュニケーションを確実に行い、ビジネス目標の認識を高め、期待を伝え、パフォーマンスを認識し、望ましい結果を生み出す。
 </li>
 <li>
 部門の業務が施設全体の財務目標と目的に与える影響を理解し、目標を達成または上回るように管理する。
 
 
 </li>
 </ul>
 
 フロントデスクチームの管理をサポート
 
 
 
 <ul>
 <li>
 対人スキルとコミュニケーションスキルを活用して、他者を導き、影響を与え、動機づけます。健全な財務/ビジネス上の意思決定を提唱する。誠実さ/高潔さを示し模範となる。
 </li>
 <li>
 チームメンバー間の相互信頼、尊敬、協力を促進し、構築する。
 </li>
 <li>
 適切な行動を示すロールモデルとして機能する。
 </li>
 <li>
 従業員を監督および管理する。日常業務をすべて管理する。従業員の立場を十分に理解し、従業員が不在の場合でも職務を遂行する。
 </li>
 <li>
 従業員とのオープンで協力的な関係を確立および維持し、従業員がチーム内で同じことを行うようにする。
 </li>
 <li>
 フロントオフィスまたはアシスタントフロントオフィスマネージャーが不在の場合は、フロントオフィスのすべての領域を監督する。
 
 
 </li>
 </ul>
 
 卓越した顧客サービスの提供
 
 
 
 <ul>
 <li>
 顧客満足と顧客維持のために、期待以上のサービスを提供する。
 </li>
 <li>
 コミュニケーションを取り、個人がゲストのニーズを理解できるよう支援し、必要に応じてガイダンス、フィードバック、個別のコーチングを提供することで、サービスを向上させる。
 </li>
 <li>
 ゲストの問題や苦情に対応し、対処する。
 </li>
 <li>
 ゲストとの関係において良い例を示す。
 </li>
 <li>
 従業員が優れた顧客サービスを提供できるように支援する。
 </li>
 <li>
 従業員のサービス行動を観察し、個人にフィードバックを提供する。
 </li>
 <li>
 顧客と対話して、製品の品質、サービス レベル、全体的な満足度に関するフィードバックを取得する。
 </li>
 <li>
 従業員が顧客サービスの期待とパラメータを理解していることを確認する。
 </li>
 <li>
 顧客と対話して、製品の品質とサービス レベルに関するフィードバックを取得する。
 </li>
 <li>
 すべての部門会議でゲストの満足度を強調し、継続的な改善に重点を置く。
 
 
 </li>
 </ul>
 
 プロジェクトとポリシーの管理
 
 
 
 <ul>
 <li>
 顧客認識/サービス プログラムを実施し、そのプロセスを伝達して確実にする。
 </li>
 <li>
 スタッフをトレーニングし、すべてのクレジット ポリシーと手順の遵守を監視して、不良債権とリベートを削減する。
 </li>
 <li>
 当日販売手順を監督して、客室収益を最大化し、施設の稼働率を管理する。
 </li>
 <li>
 フロント デスクの毎日のシフト業務を監督し、すべてのポリシー、基準、手順に準拠していることを確認する。
 </li>
 <li>
 施設ポリシーが公正かつ一貫して管理され、懲戒手続きと文書が標準およびローカル運用手順 (SOP と LSOP) に従って完了していることを確認し、ピア レビュー プロセスをサポートする。
 
 
 </li>
 </ul>
 
 人事的活動の支援
 
 
 
 <ul>
 <li>
 他者の発展ニーズをサポートし、コーチング、メンタリング、または他者の知識やスキルの向上を支援する。
 </li>
 <li>
 従業員のフィードバックを求め、「オープン ドア」ポリシーを活用し、従業員の満足度の結果を確認して、従業員の問題や懸念を特定し、対処する。
 </li>
 <li>
 従業員の満足度に関する問題を部門マネージャーと人事部に報告する。
 </li>
 <li>
 適切なスキルを持つ従業員チーム メンバーの面接と採用を必要に応じて支援する。
 </li>
 <li>
 従業員が職務をうまく遂行できるように適切な新入社員研修を受けられるよう、部門オリエンテーション プログラムをサポートする。
 </li>
 <li>
 従業員の段階的懲戒手続きに携わる。
 
 
 </li>
 </ul>
 
 他の責任
 
 
 
 <ul>
 <li>
 電話、書面、電子メール、または直接対面で、上司、同僚、部下に情報を提供する。
 </li>
 <li>
 情報を分析し、結果を評価して、最善の解決策を選択し、問題を解決する。
 </li>
 <li>
 幹部、同僚、部下に、関連情報をタイムリーに通知および/または更新する。
 </li>
 <li>
 必要に応じて、フロントデスクのすべての業務を実行する。
 </li>
 <li>
 必要に応じて、フロントデスクのシフトを実行する。
 </li>
 <li>
 部門会議に参加し、望ましい結果を生み出すために、フロントデスクの目標に関する明確で一貫したメッセージを継続的に伝える。
 
 
 </li>
 </ul>
 
 マネジメント能力
 
 
 
 
 リーダーシップ
 
 
 
 <ul>
 <li>
 リーダーシップ 適応力 - プレッシャー下でも、職場で変化や課題に直面しても、パフォーマンス レベルを維持する。
 </li>
 <li>
 コミュニケーション - さまざまな方法を通じて、説得力のある魅力的な方法で情報やアイデアを他の人に伝える。
 </li>
 <li>
 問題解決と意思決定 - 問題、課題、機会を特定して理解する。さまざまな情報源から情報を取得して比較し、結論を導き、代替案や解決策を開発して評価し、問題を解決し、行動方針を選択する。
 </li>
 <li>
 プロフェッショナルな態度 - 自信を伝え、他の人から尊敬される行動スタイルを示す。良い第一印象を与え、会社の価値観に沿って会社を代表する。
 
 
 </li>
 </ul>
 
 実行管理
 
 
 
 <ul>
 <li>
 チームの構築と貢献 - チームのメンバーとして積極的に参加し、チームを目標達成に向けて動す。
 </li>
 <li>
 成果の追求 - 自分自身や他の人のために高いパフォーマンス基準を設定し、仕事の目標に対する責任を引き受け、自分自身や他の人による目標達成に向けた取り組みを開始、集中、監視し、積極的に行動し、求められている以上の成果を上げる。
 </li>
 <li>
 計画と組織化 - 自分自身や他の人のための行動計画を立てるために必要な情報とリソースを収集し、目標を達成して作業を確実に完了するために作業要件を優先順位付けして調整する。
 
 
 </li>
 </ul>
 
 関係構築
 
 
 
 <ul>
 <li>
 同僚との関係 - 組織の目標と永続的な関係の追求において、オープンさ、信頼、自信を築く方法で他者と交流する。
 </li>
 <li>
 顧客関係 - 会社のサービス基準に沿った顧客のニーズと行動を理解した上で、関係を構築し維持する。
 </li>
 <li>
 グローバルな考え方 - 多様なスタイル、能力、動機、文化的視点を持つ従業員とビジネス パートナーをサポートし、違いを活用してイノベーション、エンゲージメントを推進し、ビジネス成果を向上させ、従業員が最大限の能力を発揮する機会が与えられるようにする。
 
 
 </li>
 </ul>
 
 人材と組織能力の創出
 
 
 
 <ul>
 <li>
 組織能力 - 自身の任務の構造を評価して適応させ、組織単位のニーズに最も適合し、目標をサポートするために作業プロセスの改善を提案する。
 </li>
 <li>
 人材管理 - 個人が仕事の目標を達成するために必要なスキルと能力を開発し強化できるように、サポートとフィードバックを提供する。
 
 
 </li>
 </ul>
 専門知識の学習と応用
 
 
 応用学習 - 自分自身や他人のパフォーマンスを向上させるための学習機会を探し、最大限に活用する。
 
 
 ビジネス感覚 - ビジネス情報を理解し、それを活用して日常業務を管理する。
 
 
 技術的感覚 - 特定の機能領域における専門的なスキルと知識を理解し、それを活用して業務を行う。ゲスト サービス - モーニングコール サービス、貸金庫、客室および施設のアメニティ、施設固有のプログラム (子供向けプログラムなど)、ゲスト リワード プログラム、および地元のアトラクションの手順に関する知識。フロント デスク - チェックイン/チェックアウトの手順とポリシー、到着前の計画、マリオット リワード プログラム、企業主催のプログラム、施設ベースのシステム (MGS、MARSHA、PMS、フィデリオ オペラ、FOSSE、通話管理、ボイスメール、映画、キーなど)、ベンダー、製品、サービス、商品、フロント デスクの供給管理、客室の在庫管理に関する知識。問題解決 - 宿泊施設ソフトウェア (Guestware、FOSSE など) を使用してゲストの問題を記録、追跡、解決し、緊急事態に対処し、顧客の問題や苦情に効果的に対処する能力。基本的な能力 - 基本的な業務活動を遂行するために必要な基本的な能力。基本的なコンピュータ スキル - 基本的なコンピュータ ハードウェアとソフトウェア (パーソナル コンピュータ、ワード プロセッサ ソフトウェア、インターネット ブラウザなど) を使用できる。数学的推論 - 仕事に関連する問題を解決できるように、加算、減算、乗算、除算を迅速かつ正確に実行できる。口頭理解 - 話し言葉や文章で提示された情報やアイデアを聞いて理解できる。読解 - 仕事に関連する文書の文章や段落を理解できる。ライティング - 聞き手のニーズに応じて、適切に書面で効果的にコミュニケーションをとれる。
 
 
 
 マリオットインターナショナルでは、機会均等の雇用主として、すべての人を歓迎し、機会を提供するよう努めています。アソシエイトひとり一人のバックグラウンドが評価され、尊重される環境を積極的に育んでいます。私たちの最大の強みは、アソシエイトの様々な文化、才能、経験が豊かに融合している点にあります。当社は、身体障害者、退役軍人、あるいは準拠法によって保護されるその他の根拠を含め、あらゆる根拠に基づく差別の撤廃に取り組んでいます。
 
 
 
 アロフトは一般的なホテルとは少し違いますが、近寄りがたいホテルではありません。私たちはお客様の出発点と着陸点になることを目指しています。犬の散歩のあと一杯飲みに帰ってくるお客様、仕事で会議づくめの一日を終えたお客様、家族や友人、お気に入りのバンドに会いに来たお客様。どんなお客様にも、人や地域とのつながりのハブをご提供し、モダンなデザインと個性でお応えします。私たちは、枠にとらわれず、自信を持って自己表現できる人を求めています。人とのつながりの可能性にワクワクするような人なら、アロフトホテルはあなたの居場所となるでしょう。アロフトホテルの一員になると、マリオット・インターナショナルのブランドポートフォリオに加わることになります。最高の仕事をして、 目標を達成し、
 
 素晴らしい
 
 グローバルチームに参加し、
 
 最高の自分になることができる場所
 
 で働いでみませんか。
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