assistant sales manager Jobs in Lahore Pakistan

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call center representative Jobs in Lahore Pakistan

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assistant manager call center operations

Abacus Outsourcing

Job Title: Assistant Manager Call Center OperationsWorking Hours: Rotational ShiftsAre you a results-driven leader with a passion for operational excellence? Abacus is looking for an experienced and dynamic Assistant Manager Call Center Operations to join our growing team in Lahore. This is an exciting opportunity to take a key role in managing BPO projects, driving team performance, and ensuring outstanding service delivery to our clients.Key Responsibilities:Oversee day-to-day operations of one or more BPO projects (inbound/outbound/customer service/back-office).Monitor team performance to ensure KPIs, SLAs, and quality targets are consistently met.Conduct daily team huddles, coaching sessions, and performance reviews to foster a high-performing culture.Collaborate closely with QA and Training teams to identify skill gaps and deliver targeted improvement plans.Analyze performance data and prepare detailed reports with actionable insights for senior management.Handle client escalations with professionalism and ensure timely resolution.Drive process improvements to enhance operational efficiency and customer satisfaction.Ensure compliance with company policies, regulatory standards, and industry best practices.Support workforce planning including scheduling, resource allocation, and attendance tracking.Qualifications &amp; Requirements:Bachelor's/Master's degree in Business Administration, Management, or a related field.4&ndash;6 years of experience in BPO operations, including 2&ndash;3 years in a supervisory or assistant managerial role.Strong grasp of BPO workflows, KPIs, and quality assurance standards.Excellent leadership, communication, and interpersonal skills.Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.Proficiency in MS Office, CRM systems, and performance monitoring dashboards.Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>BPO Operations Managing: 2 years (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthExperience:<ul><li>Managing Call Center Operations : 2 years (Required)</li></ul>Work Location: In person

Assistant Manager Call Center Operations

IPS (USA)

Information Process Solutions (IPS) is looking for a dynamic, process-driven, and performance-oriented Assistant Manager BPO Operations to oversee and improve operational excellence across multiple BPO campaigns. This role requires strong leadership, process optimization expertise, and the ability to ensure consistent service delivery across projects.If you excel in managing teams, improving workflows, and driving KPIs, we&rsquo;d love to speak with you.Location: IPS Campus, Opp. PEL Factory, Qainchi Stop, Blue Gate (Old Daraz Warehouse), Ferozepur Road, LahoreSeniority Level: Middle ManagementExperience Required: Minimum 5 YearsQualification: BS/MS in Business Administration or a relevant fieldMajor Job ResponsibilitiesOperational Leadership &amp; Process Standardization<ul><li>Develop, streamline, and implement SOPs to standardize BPO operations across campaigns.</li><li>Ensure seamless workflow execution and eliminate operational gaps.</li><li>Oversee day-to-day operations and ensure alignment with service-level expectations.</li><li>Ensure processes meet compliance requirements and organizational standards.</li></ul>Sales &amp; Revenue Growth<ul><li>Monitor key performance metrics to drive sales conversions and meet revenue targets.</li><li>Collaborate with Campaign Heads to design performance-driven strategies.</li><li>Track daily/weekly/monthly sales performance and recommend improvements.</li><li>Ensure consistent achievement of revenue KPIs.</li></ul>Floor Management &amp; Discipline<ul><li>Maintain discipline, productivity, and professional conduct across the floor.</li><li>Ensure agents meet customer-handling and campaign expectations.</li><li>Lead daily operational routines and ensure timely resolution of performance issues.</li></ul>Agent Monitoring &amp; Performance Enhancement<ul><li>Conduct call audits, evaluations, and coaching sessions.</li><li>Identify skill gaps and coordinate with HR/L&amp;D for training.</li><li>Improve communication standards, including accent and clarity.</li><li>Support communication and sales enhancement trainings.</li></ul>Quality Assurance &amp; Compliance<ul><li>Ensure QA standards are consistently maintained across all workflows.</li><li>Implement feedback loops and quality-control measures.</li><li>Ensure accuracy in agent output and maintain strong QA scores.</li></ul>Campaign Management &amp; Coordination<ul><li>Support Campaign Heads in optimizing campaign processes.</li><li>Ensure achievement of campaign-level KPIs.</li><li>Assist in improving inbound/outbound call flows.</li></ul>New Campaign Initialization &amp; Transition<ul><li>Work with senior leadership to plan, launch, and transition new campaigns.</li><li>Ensure operational readiness including workforce planning.</li><li>Oversee smooth transition from development to live operations.</li><li>Monitor new campaign performance and suggest improvements.</li></ul>Reporting &amp; Analysis<ul><li>Generate daily, weekly, and monthly performance reports.</li><li>Share insights on agent performance, campaign health, and operational bottlenecks.</li><li>Provide data-driven recommendations for improving efficiency.</li></ul>Required Knowledge, Skills, and Abilities<ul><li>Strong understanding of BPO operations, call center processes, and campaign management.</li><li>Proven leadership, team management, and discipline enforcement skills.</li><li>Excellent analytical, reporting, and problem-solving capabilities.</li><li>Ability to work collaboratively with HR, L&amp;D, Marketing, IT, and senior leadership.</li><li>Strong communication and coaching abilities.</li><li>Experience in SOP creation and process standardization.</li></ul>Compensation and BenefitsIPS offers a performance-driven work culture along with:<ul><li>Market-competitive salary</li><li>Health insurance (IPD &amp; OPD)</li><li>Provident fund</li><li>Bi-annual and annual increments</li><li>Fuel card and subsidized meal</li><li>In-house gym and recreational activities</li><li>Growth and leadership development opportunities</li></ul>Our CultureAt IPS, we value operational excellence, strong leadership, and professional growth. We offer an inclusive, collaborative environment where innovation and discipline drive success.How to ApplyInterested candidates are encouraged to apply by sending their resume to shazal.javaid@ipscloud.coor directly via WhatsApp: https://wa.me/923360777105Job Type: Full-timePay: Rs300,000.00 - Rs450,000.00 per monthApplication Question(s):<ul><li>Do you have at least 5 years of experience in BPO Operations or Call Center Management?</li><li>Have you previously managed teams, floor operations, or campaign performance in a BPO environment?</li><li>Do you have experience creating or implementing SOPs for operational standardization?</li><li>Are you experienced in monitoring KPIs, QA standards, and performance metrics for BPO teams?</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Assistant Manager BPO Operations

Tech zone consultancy

Travels Hook Pvt Ltd. We are looking for a professional and experienced HR Manager to manage our call-center HR operations. The ideal candidate must have strong experience in recruitment, attendance &amp; payroll, employee relations, and performance management&mdash;especially for call-center teams.Responsibility<ul><li>Manage end-to-end recruitment for call center agents (job posts, screening, interviewing, hiring).</li><li>Maintain attendance, leave records, late/absent deductions, rosters, and timesheets.</li><li>Handle employee onboarding, training, and documentation.</li><li>Implement HR policies, SOPs, and performance improvement plans.</li><li>Conduct daily, weekly, and monthly performance reviews.</li><li>Manage employee relations, conflict resolution, and disciplinary actions.</li><li>Prepare payroll reports, salaries, bonuses, and commission sheets.</li><li>Ensure compliance with company policies and labour laws.</li><li>Coordinate with management on KPIs and performance targets.</li><li>Maintain a professional, productive, and positive work environment.</li></ul>Requirement <ul><li>Bachelor&rsquo;s degree in HR, Business, or relevant field.</li><li>Minimum 2&ndash;3 years HR experience (Call Center HR experience preferred).</li><li>Strong communication, admin, and documentation skills.</li><li>Ability to work under pressure and handle multiple tasks.</li><li>Proficiency in MS Office (Excel, Sheets) and HR software is a plus.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs80,000.00 per monthWork Location: In person

HR Manager (Recruitment + Attendance + Payroll)

Zam Studios

Location: Gulberg II, LahoreTiming: 11:00 AM &ndash; 07:00 PM (Monday to Saturday)What We Offer:Market-competitive salaryProfessional work environmentGrowth opportunities within the HR department.About the Role:We are looking for a proactive and organized HR Executive to join our BPO team. The ideal candidate must have hands-on experience in recruitment (especially for call center/US campaigns) and payroll management. This role requires someone who can manage day-to-day HR operations efficiently and maintain a professional yet employee-friendly environment.Key Responsibilities:<ul><li>Recruitment &amp; Talent Acquisition</li><li>Manage end-to-end recruitment for US-based call center roles.</li><li>Source candidates through portals, social media, referrals, and walk-ins.</li><li>Conduct initial screening, interviews, and coordinate final evaluations.</li><li>Maintain candidate pipelines and track hiring metrics.</li><li>Payroll &amp; Attendance Management</li><li>Prepare monthly payroll accurately and on time.</li><li>Manage attendance records, leaves, and shift schedules.</li><li>Resolve payroll queries and coordinate with finance.</li><li>Ensure compliance with organizational policies.</li></ul>HR Operations:<ul><li>Maintain employee records and ensure timely documentation.</li><li>Assist in onboarding and orientation of new hires.</li><li>Handle employee queries professionally.</li><li>Support HR Manager with daily HR tasks and reporting.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in HR, Business Administration, or related field.</li><li>1&ndash;2 years of experience in HR (BPO experience preferred).</li><li>Strong knowledge of recruitment flows, especially for US call center roles.</li><li>Experience with payroll preparation and attendance systems.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to handle pressure and multitask effectively.</li><li>Good command over MS Excel and HR software.</li></ul>Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

Human Resource Manager

Ace Dispatch Solution

Ace Dispatch Solutions is seeking a highly motivated and experienced HR Manager to join our dynamic and growing team. The ideal candidate must have a strong HR background, preferably in a Call Center, Dispatch Center, or IT company. This position is open to female candidates only.Key Responsibilities<ul><li>Develop and implement HR strategies and policies aligned with the company&rsquo;s goals.</li><li>Lead the full recruitment cycle (job posting, interviewing, hiring, onboarding).</li><li>Support ongoing business needs through effective employee development, engagement, and retention.</li><li>Oversee and manage the performance appraisal system to ensure continuous improvement.</li><li>Maintain and update pay plans, benefits, and HR records.</li><li>Identify training needs, develop training plans, and monitor employee progress.</li><li>Ensure legal compliance and adherence to HR best practices.</li><li>Handle employee relations, conflict resolution, disciplinary actions, and terminations professionally.</li><li>Maintain a healthy, positive, and productive workplace environment.</li></ul>Requirements<ul><li>Proven experience as an HR Manager or Senior HR Executive.</li><li>Experience in a Call Center/Dispatch Center/IT company is highly preferred.</li><li>Strong understanding of HR policies, labor laws, and compliance requirements.</li><li>Ability to work with HR metrics, data, and documentation.</li><li>Excellent interpersonal, negotiation, and presentation skills.</li><li>Ability to handle sensitive situations with professionalism.</li><li>Bachelor&rsquo;s degree in Human Resources or related field.</li><li>Strong English communication skills are mandatory.</li></ul>Job Details<ul><li>Shift: 1 PM to 10 PM (9-hour shift)</li><li>Gender Requirement: Female</li><li>Salary: PKR 40,000 &ndash; 70,000</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

HR Manager (Female)

Nopex Services

Position: Team Lead / Sales ManagerReports To: Sales HeadRole Summary:The Sales Lead manages day-to-day operations of SDRs and Closers, ensuring targets and KPIs are met.Key Responsibilities:<ul><li>Supervise Closers and SDRs.</li><li>Conduct daily sales huddles and training.</li><li>Track KPIs: calls, meetings, deals, revenue.</li><li>Ensure proper qualification of leads.</li><li>Support Closers during negotiations.</li><li>Manage CRM and pipeline accuracy.</li><li>Prepare weekly reports for Sales Head.</li><li>Maintain process compliance and performance.</li></ul>Requirements:<ul><li>3&ndash;5 years sales or call center experience.</li><li>Strong leadership and team management.</li><li>Familiarity with CRM tools.</li><li>Strong analytical and communication skills.</li></ul>What We Offer:<ul><li>Competitive salary + commission structure.</li><li>Daily Meal</li><li>Paid Leaves</li><li>Leave Encashment</li><li>Probationary Increment</li><li>Annual Increment</li><li>Provident Fund</li><li>Medical Health Insurance</li><li>Growth opportunities within the sales team.</li><li>Opportunity to work with international clients.</li></ul>Job Type: Full-timeWork Location: In person

Sales Team Lead/ Manager

F&B ( Costa Coffee & IHOP)

Job Title: Assistant Manager Administration &ndash; Lahore Region Company: Costa Coffee &amp; IHOP PakistanWe are hiring an Assistant Manager Administration for our Lahore outlets. The person will manage daily admin tasks, coordinate maintenance, handle vendors, support store teams, maintain records, and ensure smooth operations. Candidate must have technical know-how of ACs, generators, and general maintenance issues.Requirements:<ul><li>Bachelor&rsquo;s degree</li><li>2&ndash;4 years admin/operations experience</li><li>Strong communication &amp; reporting skills</li><li>Technical understanding of AC, generator &amp; basic equipment</li><li>Must be able to travel within Lahore</li></ul>To Apply: Send your CV to hrfnb@gerrys.com.pk with subject: Assistant Manager Administration &ndash; Lahore.Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Assistant Manager Administration

Explore 1480+ Assistant manager call center operations in Lahore Pakistan this December. Find roles across top companies and apply now to boost your career.