assistant manager accounts Jobs in Lahore Pakistan

assistant manager accounts

assistant manager finance Jobs in Lahore Pakistan

assistant manager finance

call center agent Jobs in Lahore Pakistan

call center agent

admin assistant - sc ops Jobs in Lahore Pakistan

admin assistant - sc ops

associate manager - operations Jobs in Lahore Pakistan

associate manager - operations

assistant manager call center operations

Abacus Outsourcing

Job Title: Assistant Manager Call Center OperationsWorking Hours: Rotational ShiftsDescription: Are you a results-driven leader with a passion for operational excellence? Abacus is looking for an experienced and dynamic Assistant Manager Call Center Operations to join our growing team in Lahore. This is an exciting opportunity to take a key role in managing BPO projects, driving team performance, and ensuring outstanding service delivery to our clients.Key Responsibilities:Oversee day-to-day operations of one or more BPO projects (inbound/outbound/customer service/back-office).Monitor team performance to ensure KPIs, SLAs, and quality targets are consistently met.Conduct daily team huddles, coaching sessions, and performance reviews to foster a high-performing culture.Collaborate closely with QA and Training teams to identify skill gaps and deliver targeted improvement plans.Analyze performance data and prepare detailed reports with actionable insights for senior management.Handle client escalations with professionalism and ensure timely resolution.Drive process improvements to enhance operational efficiency and customer satisfaction.Ensure compliance with company policies, regulatory standards, and industry best practices.Support workforce planning including scheduling, resource allocation, and attendance tracking.Qualifications &amp; Requirements:Bachelor's/Master's degree in Business Administration, Management, or a related field.4&ndash;6 years of experience in BPO operations, including 2&ndash;3 years in a supervisory or assistant managerial role.Strong grasp of BPO workflows, KPIs, and quality assurance standards.Excellent leadership, communication, and interpersonal skills.Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.Proficiency in MS Office, CRM systems, and performance monitoring dashboards.Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li><li>Master's (Preferred)</li></ul>Experience:<ul><li>Minimum BPO Operations Managing: 2 years (Required)</li></ul>Work Location: Lahore, In personJob Type: Full-timePay: Up to Rs200,000.00 per monthWork Location: In person

Assistant Manager Call Center Operations

Tech zone consultancy

About Us:Travels Hook (Pvt) Ltd is a leading travel and customer support call center, known for delivering top-quality customer service and travel solutions in the UK and GCC markets. We&rsquo;re growing fast and looking for a dynamic, result-driven HR Manager to manage recruitment, employee engagement, and performance for our call center operations.Position: HR Manager &ndash; Call CenterJob Type: Full-Time (On-site) Shift: Day/Night (Flexible)Key Responsibilities:<ul><li>Manage end-to-end recruitment for call center staff (agents, team leads, QA, etc.)</li><li>Conduct HR interviews, onboarding, and employee documentation.</li><li>Develop and implement HR policies, attendance systems, and performance reviews.</li><li>Handle staff motivation, retention, and disciplinary procedures.</li><li>Maintain a healthy and professional work environment.</li><li>Coordinate with management for monthly reporting and payroll support.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or Master&rsquo;s in HR, Business, or a related field.</li><li>Minimum 1&ndash;2 years&rsquo; HR experience in a call center or BPO.</li><li>Excellent communication &amp; interpersonal skills.</li><li>Strong command over English and Urdu.</li><li>Ability to work in a fast-paced and target-driven environment.</li><li>Female candidates are highly encouraged to apply.</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs60,000.00 per monthWork Location: In person

HR Manager – Call Center (Female Preferred)

Code Flairs

About the RoleWe are seeking an experienced and dynamic Call Center Manager to lead our SEO / Digital Marketing campaign team. The ideal candidate will have a strong background in managing outbound and inbound teams, driving performance, and optimizing processes to achieve campaign goals.Key Responsibilities<ul><li>Supervise, coach, and motivate call center agents working on SEO and digital marketing campaigns.</li><li>Monitor daily operations and ensure team KPIs and quality standards are met.</li><li>Develop and implement performance improvement strategies.</li><li>Coordinate with the marketing and sales teams to align call strategies with campaign goals.</li><li>Prepare reports on team performance and suggest data-driven improvements.</li><li>Manage scheduling, attendance, and overall call center efficiency during the night shift.</li></ul>Requirements<ul><li>Proven experience as a Call Center Manager or Team Lead (preferably in digital marketing or SEO campaigns).</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Strong understanding of call center metrics, CRM tools, and performance analysis.</li><li>Ability to manage a night shift team effectively.</li><li>Bachelor&rsquo;s degree in Marketing, Business Management, or a related field preferred.</li></ul>What We Offer<ul><li>Competitive salary (PKR 150,000 &ndash; 200,000).</li><li>Growth opportunities in a fast-paced digital marketing environment.</li><li>Supportive management and performance-driven culture.</li></ul>To Apply:You may directly approach on WhatsApp too (03254283182).Mention applied position then share resume.Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working in night shift?</li></ul>Work Location: In person

Call Center Manager – SEO / Digital Marketing Campaign

Keune Cosmetics Pakistan

Position Summary:The Quality Assurance Manager is responsible for overseeing the quality monitoring and improvement programs across all call center operations. This role ensures that customer interactions (inbound, outbound, chat, and email) meet company standards for excellence in service, compliance, and efficiency. The QA Manager will lead a team of analysts to identify training opportunities, develop performance improvement initiatives, and collaborate with operations and training teams to enhance customer experience.Key Responsibilities:<ul><li>Develop, implement, and maintain a comprehensive Quality Assurance framework for call center operations.</li><li>Lead and manage a team of Quality Analysts to monitor, evaluate, and provide feedback on agent interactions.</li><li>Define quality metrics, scorecards, and calibration processes to ensure consistency and fairness.</li><li>Conduct regular audits of calls, emails, and chat interactions for accuracy, compliance, and service excellence.</li><li>Analyze QA data and trends to identify process gaps, performance issues, and training needs.</li><li>Partner with Training and Operations teams to design and deliver targeted coaching and development programs.</li><li>Ensure compliance with company policies, data protection regulations, and industry standards.</li><li>Prepare and present QA performance reports and actionable insights to senior management.</li><li>Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.</li><li>Lead regular calibration sessions with internal and client stakeholders to align quality expectations.</li><li>Manage QA tools, forms, and software to ensure effective quality monitoring processes.</li></ul>Qualifications and Experience:<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a related field (Master&rsquo;s preferred).</li><li>5&ndash;8 years of experience in a call center or BPO environment, with at least 3 years in a QA leadership role.</li><li>Strong knowledge of contact center operations, KPIs, and quality frameworks.</li><li>Experience with QA tools and CRM systems (e.g., NICE, Verint, Five9, Zendesk, Salesforce).</li><li>Proven track record of driving service quality improvements and customer satisfaction.</li><li>Excellent analytical, communication, and leadership skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Strong attention to detail and process orientation.</li></ul>Key Competencies:<ul><li>Leadership and team management</li><li>Data-driven decision-making</li><li>Coaching and feedback delivery</li><li>Customer-centric mindset</li><li>Process improvement and innovation</li><li>Collaboration and stakeholder management</li></ul>Performance Metrics:<ul><li>Quality score improvement (target vs. actual)</li><li>Reduction in repeat errors / customer complaints</li><li>Calibration accuracy across QA and Ops teams</li><li>Agent performance improvement post-feedback</li><li>Customer satisfaction (CSAT) and First Call Resolution (FCR) rates</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Manager Quality Assurance Inbound/Out Bound call center

HRPSP - Your Strategic HR Partner

We&rsquo;re Hiring: Call Center SupervisorLocation: Lahore Salary: PKR 65,000 + 5,000 Incentive Industry: Call Center / BPOAre you a people-focused leader with a passion for team performance and customer satisfaction? We&rsquo;re looking for a dynamic Call Center Supervisor to lead, motivate, and manage our growing team in Lahore.Key Responsibilities<ul><li>Lead, supervise, and motivate call center teams to achieve performance targets.</li><li>Ensure smooth day-to-day operations with strong team management skills.</li><li>Prepare reports and communicate effectively with clients and internal stakeholders.</li><li>Utilize MS Office and call center tools for reporting and monitoring.</li><li>Handle conflict resolution and maintain excellent client management practices.</li><li>Comfortable working in rotational shifts.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum Bachelor's degree; Master&rsquo;s preferred.</li><li>At least 3 years of experience in a Call Center environment.</li><li>Excellent leadership, communication, and problem-solving abilities.</li><li>Strong understanding of call center operations and customer service workflows.</li></ul>Benefits<ul><li>Competitive Salary</li><li>Health Insurance</li><li>Gratuity</li><li>Subsidized Food</li><li>Subsidized Mobile Connection</li></ul>Job Type: Full-timePay: Rs65,000.00 - Rs70,000.00 per monthWork Location: In person

Call Center Supervisor

EdSavvy Solutions

Position: Admin ManagerJob Description:We are looking for an Admin Manager to handle daily office operations and manage the support staff, especially office boys. The ideal person should have experience in administrative work, preferably in a call center or a similar office environment.Main Responsibilities:<ul><li>Supervise and guide office boys to make sure cleanliness and office maintenance are done properly.</li><li>Manage daily administrative tasks for all departments.</li><li>Work with HR and other teams to make sure office operations run smoothly.</li><li>Handle office supplies, maintenance, and vendor dealings.</li><li>Make sure all staff follow company rules and maintain discipline.</li><li>Have a basic idea of generator issues and troubleshooting.</li><li>Look after electricity-related matters in the office.</li><li>Find cost-effective vendors for grocery, stationery, printing, and other needs.</li><li>Take care of building security and safety measures.</li><li>Distribute daily tasks to office boys and ensure work is completed on time.</li><li>Be kind, polite, and respectful while dealing with staff.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree.</li><li>Experience in managing administrative tasks or a similar role.</li><li>Experience in a call center or corporate setup will be a plus.</li><li>Good leadership, communication, and coordination skills.</li><li>Ability to handle multiple tasks and day-to-day office challenges.</li><li>Comfortable working in the night shift.</li></ul>How to Apply:Please mention the position you are applying for in the subject line and send your updated resume to:Email: hr@edsavvysolutions.com WhatsApp: 0328-4844169Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Admin Manager

UDHC Lahore

Job Title: Support Center Agent &mdash; Healthcare SoftwareLocation: [Lahore]Department: Customer Support / OperationsReports To: Support Manager / Operations LeadWe are seeking a Support Center Agent to join our healthcare technology operations team. The role involves responding to customer support calls, providing technical assistance to users of our healthcare software (telemedicine, EMR, or patient management systems), and handling back-office administrative tasks such as adding records, ticket tracking, and report generation.The ideal candidate should have strong communication skills, basic understanding of healthcare workflows, and comfort working with web-based applications.Key Responsibilities1. Customer &amp; Technical Support<ul><li>Answer inbound support calls and respond to user queries through phone, email, or chat.</li><li>Log support requests in the company&rsquo;s ticketing system.</li><li>Diagnose and resolve basic software issues (login errors, data entry issues, connectivity).</li><li>Provide step-by-step guidance to doctors, clinic staff, and patients.</li></ul>2. Back-Office Operations<ul><li>Perform administrative tasks such as user onboarding, account verification, and data cleanup.</li><li>Generate and share daily/weekly reports on support tickets, system uptime, and user feedback.</li><li>Update and maintain client data in CRM or support databases.</li></ul>Qualifications<ul><li>Education: Bachelor&rsquo;s degree (preferred: Computer Science, IT, Healthcare Management, or related field).</li><li>Experience: 0&ndash;3 years of experience in customer support, Call Center, or healthcare IT environment. Familiarity with EMR, telemedicine, or hospital management systems is a plus.</li></ul>Soft Skills:<ul><li>Excellent English communication (Arabic is a plus).</li><li>Patient, empathetic, and detail oriented.</li><li>Able to multitask in a fast-paced environment.</li></ul>Working Hours<ul><li>Shifts may cover US, GCC, or Pakistan time zones, depending on client coverage.</li><li>Weekend or on-call rotation may apply.</li></ul>Compensation &amp; Growth<ul><li>Competitive salary based on experience.</li><li>Health coverage / performance bonus (if applicable).</li><li>Training in healthcare software workflows and potential growth.</li></ul>Send your CVs at resume@udhc.netJob Type: Full-timeWork Location: In person

Support Center Agent

Explore 1203+ Assistant manager call center operations in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.