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assistant manager - global service operations Jobs in Pune

assistant manager - global service operations

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assistant manager - global network operations Jobs in Pune

assistant manager - global network operations

assistant manager - it operations & infrastructure Jobs in Pune

assistant manager - it operations & infrastructure

assistant manager of operations

Tata Communications

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 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description �Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud &amp; security/Unified Collaboration/Mobility &amp; IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities �Technical administration or troubleshooting to ensure the efficient functionality of the solution. �Incident Validation, Incident Analysis, Solution recommendation �Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions �Act as a point of escalation for Level-1 customer service analysts �Coordinate with IT teams on escalations, tracking, performance issues, and outages. �Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. �Provide recommendations in tuning and optimization of systems, processes, procedures, and policies. �Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate. �Publish weekly reports and monthly reports on customer service operations activity. Desired Skill sets �Good knowledge on implementation, installation, integration troubleshooting and overall functionalities �Experience in troubleshooting platform related issues, data backup, restoration, retention �Maintains awareness of latest technologies in the domain
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Assistant Manager - Global Service Operations

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 Job Description:Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. ;Position OverviewThe primary role is to meet the service level agreement of the process by coaching the CSRs/Nurse Associates to meet their monthly goals. They develop and mentor their direct reports to expand their capabilities and reach their full potential. They work with a team of Assistant Managers and Support staff to maintain effective team working relationships hence ensuring high level of engagement and morale in their respective teams.The Assistant Manager is responsible for management of CSRs/medical services staff including the organization and development of high performing teamsWorks closely with managers ensuring consistency in care management interventions ;Facilitates effective interfaces among team members, as well as across teams, providers and departmentsResponsible for the day-to-day implementation of medical management services policies and proceduresAccountable for meeting the financial, operational and quality objectives of the unit ;Essential Overview: ;Operational EfficiencyArticulate performance expectations and team objectives while collecting and interpreting balanced measure to evaluate individual staff and team performanceAssesses developmental needs and collaborates with the support team to identify and implement action plans that support the development of high performing teams ;Initiate root cause analysis and monitor action plans for identified opportunitiesProvide effective coaching and feedback to Nurse Associates that enable them to improve their performanceWork closely with the Nurse Associates to identify areas for improvement and gaps in the process to create individualized and feasible action plansMonitor efficiency and initiate control measures to minimize variances in workload over timeExecutive monthly, quarterly, and annual ;performance review of ;Nurse Associates and consequent development processes effectivelyEnsures the team's understanding and use of information system capability and functionalityEnsure implementation and monitoring of best practice approaches and innovations to better address the Case Manager and Utilization Management Nurse Consultant needs across the continuum of care ;Ensure compliance with internal policies and procedures, external regulations and information security standardsEffectively forecast and manage the process volume, allocation, and staffing following the Statement of Work on a daily basisMaintain accurate reporting and cascading of information to internal and external stakeholdersUpdate mandatory process trackers and files for compliance purposesServe as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinkingOversee and facilitate implementation of updates management and training for new hires and/or team membersLead calibration sessions to ensure process knowledge alignmentMonitor random transactions on an ongoing basis and take corrective steps where necessary or make incremental improvementsMay have responsibility for their own case load work ; ;People ManagementSelect staff using clearly defined requirements in terms of education, experience, technical and performance skills ;Formulate individualized plan with the CSRs/Nurse Associates to fully understand their career aspirationsDevelop a strong succession plan to encourage organic growth and facilitate &ldquo;role ready&rdquo; resources to ensures leadership continuity internallyCreate a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when neededEstablish an environment and work style that promotes the concept of teamwork, cross product integration, and continuum of care thinking that results in strong performanceInitiate engagement activities such as Monthly Townhall, Team building, and ;Internal group sessions to promote camaraderie within the departmentLead change efforts while managing transitions within a teamAccountable for maintaining compliance with Human Resource policies and procedures and implements them at the employee levelClient SatisfactionSupervise the implementation of contact center management servicesEnsure business goals are met and compliance with policies and procedures is maintainedProtects the confidentiality of member information and adheres to company policies regarding confidentialityHandle client feedback and escalationsPromotes communication, both internally and externally to enhance effectiveness of medical management services ;Produce monthly or weekly dashboard/business reviews in partnership with support teamsClient interaction such as touch base, business reviews, and calls where Assistant Manager involvement is requiredReports to:Lead Assistant Manager/Operations Manager/Senior Operations ManagerSupervises:Executive and Senior Executives and Subject Matter ExpertsCollaborations to:Other Assistant ManagersLead Assistant ManagersQCA/QC AMProcess TrainerMIS and WFMEnabling Function Staff (HR Personnel, IBMS Staff, IT Resource, Clinic Staff)HCA StaffStateside Counterparts ;Process ownersCase ManagersSupervisors/Team LeadsProduct Customer ;Providers from Doctor&rsquo;s Office and FacilitiesRepresentatives from Plan SponsorsMembers ;Process Specific Skills ;1. ; ; ; ;Domain expertise is a must2. ; ; ; ;Demonstration of profound familiarity and technical skill relevant to the process ;3. ; ; ; ;Understanding and demonstrating the knowledge of end-to-end processes and appreciation of critical parameters4. ; ; ; ;Able to identify with and comprehend data and new information5. ; ; ; ;Planning and Organizing skills - ability to prioritize the tasks and deliver assigned task per deadlines6. ; ; ; ;Execution of providing customer service ;7. ; ; ; ;Must have experience in handling teams8. ; ; ; ;Must have experience in handling escalations9. ; ; ; ;Familiarity with basic medical terminology and concepts used in care management10. ; ;Knowledge with US healthcare set up is a plus11. ; ;Ability to effectively participate in a multi-disciplinary team including internal and external participants12. ; ;Keen on details essential for clinical documentation13. ; ;Ability to multitask, prioritize and effectively adapt to a fast paced changing environment ;Soft Skills ; ;Coaching and mentoring skillsAbove average presentation skillsListening and time management skillsSelf-disciplined and results orientedStrong motivation and willingness to step up and accept the challenge of the roleFlexibility and urgency to handle pressureAbility to discharge the responsibilities in a conflicting environmentProblem identification and analytical abilityAbility to multi task ;Interpersonal SkillsCustomer Service FocusTeam Work and AdaptabilityAbility to work with cross-cultural staffManagement principles, human resources procedures, customer service and computer skillsVerbal and written communication skills of at least B1 CEF level
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Assistant Manager

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
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 TATA Communications Service Operations Centre is the single point of contact for all customers of the International SOC division. Customer Service Engineers have the prime responsibility to receive, troubleshoot , resolve , escalate and close Customers incidents and requests, delivering superior customer service, UK business hours.
 
 
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 Responsibilities
 
 
 
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 Hands-on experience with Layer 2 &amp; Layer 3 networking (Switching, Routing, and WAN technologies).
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 Ability to troubleshoot and resolve Level 1 &amp; Level 2 network incidents, including connectivity issues, latency, and packet drops
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 Understanding and hands-on experience with SD-WAN solutions (preferably Versa, Viptela, or Fortinet)
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 Configuring and managing WAN edge devices, including policies, traffic steering, and VPNs.
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 Knowledge of MPLS, VPNs (IPsec, SSL), QoS, and WAN optimization techniques
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 L2 skills on fortinet firewall and security best practices.
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 Proactively address customer issues and ensure timely resolution.
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 Work efficiently with cross-functional teams, senior engineers, and external vendors to resolve incidents.
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 Support and assist L1 engineers in troubleshooting and knowledge transfer..
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 Experience performing configuration changes, firmware upgrades, and network maintenance activities.
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 Conducting post-change validations and rollbacks if needed.
 
 
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 Desired Skill sets
 
 
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 Minimum 4 years experience on operation on networking , firewall , SDWAN
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 Strong understanding of networking, SDWAN, firewall concepts, including TCP/IP, subnetting, VLANs, SSL VPN , NGFW and routing protocols (OSPF, BGP, EIGRP)
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 Clear and professional verbal &amp; written communication to interact with customers, vendors, and internal teams
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 Quick decision-making to restore services within SLAs
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<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Technical SME (CCTV + Video wall, AV/VC) + UPS
 
 
 
 
 Role Purpose
 
 
 
 We are looking for L3 Engineer who can manage crucial role in maintaining, installing, and troubleshooting various security camera systems to ensure they are functional and efficient. This page delves into the essential job description, duties, qualifications, and other relevant details for those interested in a career as a Video Surveillance Technician. Whether you are considering entering this field or are in search of qualified candidates, understanding the nuances of this role is pivotal. This guide provides a comprehensive overview of what it takes to succeed as a Video Surveillance Technician and the qualifications that will give you an edge in this evolving industry.
 
 
 
 Key Responsibilities / Accountabilities
 
 
 
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 Design and install video surveillance systems
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 Conduct regular maintenance on video surveillance equipment
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 Troubleshoot and resolve technical issues
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 Train clients on the use of their video surveillance systems
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 Provide excellent customer service and support
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 Video Surveillance Technician Qualifications &amp; Skills
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 Bachelor's degree in a related field
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 5+ years of experience in a video surveillance technician role
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 Certification in video surveillance technology (e.g. CCNA Security, CompTIA Security+)
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 Associate's degree in a related field (e.g. electronics, computer technology)
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 2+ years of experience in a video surveillance technician role
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 Strong technical knowledge of video surveillance equipment and software
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 Excellent communication and customer service skills
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 Ability to work independently and as part of a team
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 System Design &amp; Installation:
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 Plan, design, and install integrated systems including CCTV cameras, video walls, audio/visual (AV), video conferencing (VC), and uninterruptible power supply (UPS) units.
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 Configuration &amp; Integration:
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 Configure hardware and software, and integrate these systems with existing IT infrastructure to ensure seamless operation.
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 Maintenance &amp; Repair:
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 Perform routine checks, preventive maintenance, and advanced troubleshooting to resolve complex issues.
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 Technical Support:
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 Provide expert-level technical support to users and on-site engineers for various AV/VC platforms and CCTV systems.
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 Documentation:
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 Maintain detailed documentation of system configurations, maintenance activities, and service records.
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 Quality Control:
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 Conduct quality control tests and perform site surveys to ensure optimal camera placement and system performance.
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 Collaboration:
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 Work with clients and internal teams to assess risks, recommend solutions, and provide end-user training.
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 Technology Updates:
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 Stay informed about the latest technologies and trends in video surveillance, AV, VC, and power systems to recommend upgrades.
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 Required Skills &amp; Qualifications
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 Technical Expertise:
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 Deep knowledge of CCTV hardware and software, video wall technology, AV/VC equipment (e.g., Crestron, QSC, Cisco, Microsoft Teams Rooms), and UPS systems.
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 Networking Fundamentals:
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 Strong understanding of networking principles, including IP systems for CCTV and AV/VC.
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 Teamwork &amp; Independence:
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 Ability to work effectively as part of a team and independently.
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 Educational Background:
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 Bachelor's or technical degree in IT, Electrical Engineering, or a related field is often required.
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 Experience:
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 Proven experience in installing, maintaining, and supporting advanced AV, VC, and CCTV systems
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 Softskills
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 Communication:
 
 
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 Excellent verbal and written communication skills to interact effectively with users and document issues clearly.
 
 
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 Technical Skills:
 
 
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 Strong knowledge of Windows and Mac operating systems, Microsoft Office suite, Outlook, and common desktop applications.
 
 
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 Problem-Solving:
 
 
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 Demonstrated ability to identify, diagnose, and resolve technical issues efficiently.
 
 
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 Customer Service:
 
 
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 A strong commitment to providing excellent customer service and a high level of user satisfaction.
 
 
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 ITIL Knowledge:
 
 
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 Familiarity with the ITIL framework and its associated concepts, such as incident management and service catalog management.
 
 
 
 Qualification And Skills
 
 
 
 Bachelor&rsquo;s degree
 
 
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 Certifications:
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 Relevant industry certifications, such as CTS (Certified Technology Specialist) for AV, are highly desirable.
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 Video Surveillance Systems
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 Network Knowledge
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 Electrical Wiring
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 Customer Service
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 Written and Verbal Communication
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Assistant Manager - IT Operations & Infrastructure

ENGIE Middle East

<div>
 Responsible for Overall plant operation &amp; maintenance ensuring Safety and statutory compliance with company policies and procedures.
 
 
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 Deliver performance KPI of plant
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 Vendor management - invoice and Payments recommendation
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 Customer management
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 Site Administration and local laisoning
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 Inculcate safety systems at site
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 Budget Preparation and adhere to Approved budget
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 Inventory Management
 
 
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 Skill set-
 
 
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 Lead and carry the team towards common goal
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 Analytical skill to enhance performance
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 Innovative and creative thinking
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 decision making capability
 
 
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 Business Unit: GBU Renewables &amp; Flexible Power
 
 
 Division: REN AMEA - India
 
 
 Legal Entity: SOLAIREDIRECT INDIA LLP
 
 
 Professional Experience: Skilled ( &gt;3 experience &lt;15 years)
 
 
 Education Level: Bachelor's Degree
 
 
 Company Name: ENGIE India
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Assistant Site InCharge O&M - Rajasthan

GKN Automotive

<div>
 
 Role Overview
 
 
 GKN Automotive India is seeking a dynamic and strategic
 
 Assistant / Deputy Manager &ndash; Commercial
 
 to lead customer account management and business development for our West Zone clients, including industry leaders like Tata Motors, Bajaj Auto, MG Motors, Stellantis, and Fiat. This high-impact role contributes directly to 30&ndash;40% of GKN India&rsquo;s revenue and volume.
 
 
 You&rsquo;ll be the front-line contact for key accounts, driving new business, profitability, and long-term partnerships while collaborating with internal teams across Central Purchase, Plant Operations, Finance, and Global Account Management.
 
 
 
 
 
 🔑 Key Responsibilities
 
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 Lead
 
 pre-RFQ engagement
 
 , RFQ generation, quote preparation, and negotiation
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 Drive
 
 competitive insights
 
 to shape winning proposals
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 Maintain and improve
 
 profitability
 
 across current and new business
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 Own
 
 budgeting, demand planning
 
 , and long-range strategy (4YP)
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 Develop and execute
 
 customer business strategies
 
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 Deep dive into customer systems, portals, vehicle cycle plans, and sourcing strategies
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 Conduct
 
 strategic visits
 
 to foster customer intimacy and long-term growth
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 Manage
 
 pricing mechanisms
 
 and settlements
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 Support
 
 VAVE, ECN, and resourcing
 
 initiatives for cost competitiveness
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 Collaborate with plant teams on
 
 supply chain, quality, and overdue issues
 
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 Maintain
 
 costing databases
 
 and support MIS reporting
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 Apply global key account management practices and profitability metrics
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 Analyze and leverage
 
 competitive intelligence
 
 for business advantage
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 🎓 Qualifications &amp; Experience
 
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 Bachelor of Engineering
 
 (MBA preferred)
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 8&ndash;10 years
 
 in the auto component industry, ideally with Tier 1 system suppliers
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 Core Competencies
 
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 Strong analytical and reasoning skills
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 Excellent communication and negotiation abilities
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 Collaborative mindset and team leadership potential
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 Assertiveness, decision-making, and persuasive influence
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 🌟 Why Join Us?
 
 
 At GKN Automotive India, you&rsquo;ll be part of a high-performance team shaping the future of mobility. This role offers exposure to global account strategies, leadership development, and the opportunity to make a measurable impact on business growth.
 
 
 
</div>

Customer Account Manager

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Provide Level 2 support for Wi-Fi and LAN infrastructure across Cisco Meraki and Catalyst environments. Troubleshoot and resolve incidents escalated from L1 support, ensuring timely resolution. Assist in configuration, deployment, and maintenance of switches, access points, and controllers. Monitor network health and performance using Zoho ManageEngine tools. Document incident resolutions, network changes, and standard operating procedures. Collaborate with L3 engineers and other IT teams for issue resolution and service improvements. Participate in scheduled maintenance, upgrades, and patching activities. Maintain asset and configuration records in ManageEngine.
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Assistant Manager - Global Network Operations

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Assistant Manager - Global Service Operations

Assistant Manager

Assistant Manager - Global Service Operations

Assistant Manager - IT Operations & Infrastructure

Assistant Site InCharge O&M - Rajasthan

Customer Account Manager

Assistant Manager - Global Network Operations