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assistant manager quality assurance

Caraway Pharmaceutical

To assist in the development, implementation, and maintenance of the Quality Management System (QMS) in compliance with local (DRAP) and international regulatory standards (cGMP, WHO, FDA, EMA). The role ensures that products are manufactured and released with the highest quality, safety, and efficacy standards.<ul><li>Ensure compliance with cGMP, DRAP, WHO, and ICH guidelines across all manufacturing and packaging activities.</li><li>Supervise batch manufacturing record (BMR/BPR) review and approve documents for product release.</li><li>Monitor in-process checks and ensure adherence to quality standards.</li><li>Participate in internal audits, regulatory inspections, and customer audits, ensuring readiness and compliance.</li><li>Coordinate deviation handling, CAPA (Corrective and Preventive Actions), OOS/OOT investigations, and change control.</li><li>Oversee validation and qualification activities (process, cleaning, equipment, and utilities).</li><li>Conduct training sessions for production and QA staff on quality systems and regulatory requirements.</li><li>Review and approve SOPs, quality documents, and specifications.</li><li>Support product quality review (PQR) and annual reports.</li><li>Assist in continuous improvement initiatives to enhance product quality and reduce compliance risks.</li></ul>Job Type: Full-timePay: Rs65,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>Only candidates with at least 4 to 5 years of Quality Assurance experience in pharmaceuticals are eligible to apply.</li></ul>Experience:<ul><li>Pharmaceuticals Quality Assurance: 5 years (Required)</li></ul>Work Location: In person

Assistant Manager Quality Assurance

BI COMMUNICATIONS

QA Executive &ndash; Role OverviewPosition: Quality Assurance Executive (Sales &ndash; Call &amp; Text Monitoring) Reports To: QA Manager Department: Quality ControlKey Responsibilities:<ul><li>Calibration Owner:</li><li>Lead calibration sessions with sales, QA, and training teams to align expectations on quality standards.</li><li>&#9881; Process Optimizer:</li></ul>Identify gaps and suggest improvements in sales scripts, objection handling, and communication flows.Document and report quality deviations, compliance breaches, and training needs proactively.Analyze agent performance trends based on call/text audits and support the sales team with actionable insights.Deep-dive into both verbal and written sales interactions to evaluate effectiveness, accuracy, and persuasion quality.<ul><li>Issue Reporter:</li><li>Performance Analyst:</li><li>Call &amp; Text Message Analysis:</li></ul>Job Type: Full-timeWork Location: In person

Sales QA Specialist – Call & Message Auditing

CabCall Experts (CCE)

QA ManagerPosition OverviewThe QA Manager will be responsible for overseeing quality assurance processes within the call center to ensure exceptional customer interactions, compliance with client requirements, and continuous performance improvement. This role involves managing QA sessions, providing constructive feedback, and driving quality and productivity across teams.Key Responsibilities&middot; Lead and manage the QA process to ensure adherence to quality standards and client requirements.&middot; Plan and conduct QA sessions, calibration meetings, and performance reviews.&middot; Provide constructive, peer-to-peer coaching and feedback to agents and team leads.&middot; Monitor call quality and evaluate agents based on predefined QA attributes and metrics.&middot; Prepare and maintain detailed QA reports and dashboards using MS Excel.&middot; Collaborate with operations and training teams to identify skill gaps and recommend improvement plans.&middot; Develop and implement strategies to enhance overall quality and productivity.&middot; Stay updated on project-specific requirements and aligns QA standards accordingly.&middot; Ensure timely reporting and presentation of QA findings to management.Key Eligibility Criteria&middot; Minimum 1 year tenure OR proven QA experience in a call center environment.&middot; Strong track record of performance and quality improvement initiatives.&middot; Comprehensive understanding of QA attributes and call center quality metrics.&middot; Peer-to-peer coaching abilities and a proven record of delivering constructive feedback.&middot; Familiarity with project(s) and client-specific requirements.&middot; Excellent written communication skills.&middot; Proficiency in MS Excel and experience with QA reporting tools.&middot; Clear understanding of the QA Manager&rsquo;s role in driving quality improvement and productivity.&middot; Experience in planning and conducting QA sessions and feedback meetings.Skills &amp; Competencies&middot; Strong analytical and problem-solving skills.&middot; Leadership and team management abilities.&middot; Excellent interpersonal and communication skills.&middot; Time management and organizational skills.&middot; Adaptability and proactive approach to process improvements.Educational &amp; Professional Requirements&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).&middot; Relevant QA certifications (if any) will be a plusLocation: Gulberg GreensFull time On-siteWorking Hours : 1pm - 9 pmJob Type: Full-timePay: From Rs70,000.00 per monthApplication Question(s):<ul><li>In your opinion, what are the most common mistakes agents make during calls?</li><li>How would you evaluate an agent&rsquo;s call for compliance with Data Protection rules?</li><li>What&rsquo;s the most impactful QA initiative you have ever implemented?</li><li>Define A.H.T</li></ul>Experience:<ul><li>Quality Assurance : 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

QA Manager

Allianz Call Center Services (pvt) Ltd

ob Title: Quality Control ManagerCompany: Allianz Call Center Pvt. Ltd. Location: Office No. 614, 6th Floor, ISE Tower, 55-B, Jinnah Avenue, Islamabad Job Type: Full-timeJob DescriptionAllianz Call Center Pvt. Ltd. is looking for a Quality Control Manager to monitor, evaluate, and improve the performance of our telesales and trading teams. The ideal candidate will ensure that every client interaction meets company quality standards and supports business goals through consistent feedback and process improvements.Key Responsibilities<ul><li>Monitor and review outbound and inbound calls to ensure compliance with company standards.</li><li>Identify performance gaps and provide constructive feedback to agents.</li><li>Prepare daily, weekly, and monthly quality reports for management.</li><li>Collaborate with sales managers to improve conversion and communication quality.</li><li>Conduct coaching sessions to enhance communication, tone, and professionalism.</li><li>Ensure adherence to compliance and internal operational guidelines.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Management, or a related field.</li><li>1&ndash;2 years of experience in a Quality Control or Quality Assurance role (preferably in a call center environment).</li><li>Strong listening, observation, and reporting skills.</li><li>Ability to deliver detailed and unbiased performance evaluations.</li><li>Excellent verbal and written communication skills.</li><li>Organized, proactive, and team-oriented.</li></ul>Compensation<ul><li>Salary: PKR 40,000 &ndash; 50,000</li><li>Performance-based incentives</li><li>Growth and learning opportunities within the company</li></ul>How to ApplyWhatsApp: 0324-5333555 Office No. 614, 6th Floor, ISE Tower, 55-B, Jinnah Avenue, IslamabadJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Quality Controller

TechNest.pk

Job Title: Junior Quality Assurance Analyst (Mobile apps)Location: G-8/1, IslamabadJob Type: Full-time, OnsiteTiming: 9:00 am to 6:00 pm Experience: 1 year of experience in quality assurance of mobile apps.Job specification:<ul><li>Responsible for creating testing artifacts, including but not limited to test cases, test scripts, test conditions, and expected test results.</li><li>Responsible for mapping test cases to business requirements and functional designs.</li><li>Assess current testing needs and schedules and determine staffing needs to conduct the testing effectively.</li><li>Creating and reviewing testing deliverables.</li><li>Documentation of test execution results.</li><li>Performing negative testing.</li><li>Troubleshooting and reviewing logs and queues.</li><li>Documentation of defects.</li><li>Using appropriate QA test management tools.</li><li>Creating test results and defect reports. Perform required performance testing preparation/execution activities.</li><li>Perform required testing automation preparation/execution activities.</li><li>Coordinate bug fixes and software enhancements with development and engineering teams.</li></ul>Job Requirements<ul><li>BS degree in Computer Science, Engineering, or a related subject</li><li>1 years of experience in quality assurance of mobile apps.</li><li>Candidates with automation experience will be preferred.</li><li>Strong knowledge of QA methodologies, tools, and processes</li><li>Experience in writing clear, concise, and comprehensive test plans and test cases</li><li>Excellent verbal &amp; written communication skills</li></ul>Compensation &amp; Benefits Our employees enjoy a comprehensive benefits package, which includes:<ul><li>Daily Meal Provision</li><li>Annual Company-Sponsored Trip</li><li>Jubilee Health Insurance (covering both IPD &amp; OPD)</li><li>Leave Encashment Facility</li><li>Employee of the Month Recognition &amp; Reward</li><li>Birthday Celebrations</li><li>Work Anniversary Acknowledgment.</li></ul>Job Type: Full-timeLocation:<ul><li>Islamabad (Preferred)</li></ul>Work Location: In person

Junior Quality Assurance Analyst (Mobile apps)

MUSTAFA DEVELOPERS

Position Title:Assistant Manager &ndash; TaxationDepartment:Finance &amp; AccountsReports To:Finance Manager / Head of FinanceRole OverviewWe are seeking a detail-oriented and knowledgeable Assistant Manager &ndash; Taxation to manage taxation matters for our construction business. The individual will be responsible for tax compliance, filing, documentation, advisory, and coordination with regulatory authorities. This role requires strong expertise in taxation laws, particularly those related to the construction and real estate sector.Key Responsibilities&middot; Ensure compliance with income tax, sales tax, withholding tax, and other applicable taxes.&middot; Prepare and file monthly, quarterly, and annual tax returns in accordance with statutory requirements.&middot; Maintain proper tax records and documentation for audits and inspections.&middot; Assist in tax planning, risk management, and ensuring tax efficiency in construction projects.&middot; Liaise with tax authorities, auditors, and external consultants.&middot; Review contracts and agreements to ensure tax compliance and proper deductions.&middot; Monitor changes in taxation laws and provide guidance to management on implications.&middot; Handle tax notices, assessments, appeals, and related correspondence with authorities.&middot; Support finance team in preparing tax-related financial reports.Qualifications &amp; Requirements&middot; Master&rsquo;s / Bachelor&rsquo;s degree in Finance, Accounting, Commerce, or related field.&middot; Professional certification (CA Inter, ACCA, ICMA, or equivalent) preferred.&middot; Minimum 6 years of experience in taxation, preferably in construction or real estate industry.&middot; Strong knowledge of Pakistan tax laws, FBR regulations, and construction-related tax matters.&middot; Hands-on experience with ERP/accounting systems and MS Office.&middot; Strong analytical, problem-solving, and communication skills.&middot; Ability to work under pressure and meet strict deadlines.Job Type: Full-timeWork Location: In person

Assistant Manager – Taxation

Bureau Veritas North America

<div>
 Your career is about more than building a resume &mdash; it&rsquo;s a chance to #LeaveYourMark. Guaranteeing quality, ensuring health and safety, mitigating risks and improving performance, as well as environmental protection and social responsibility&hellip;this is what Bureau Veritas is about. Join an inclusive, flexible and diverse company where you can thrive while positively contributing to transforming the world in which we live.
 
 
 #ShapingaWorldofTrust
 
 
 
 Job Title: Industry Business Line Manager
 
 
 
 
 Role Statement
 
 
 
 The Industry Business Line Manager within Bureau Veritas would be responsible for managing the business line that provides testing, inspection, and certification services to oil and gas companies. This might include services like equipment inspection, material testing, pipeline integrity management, and safety audits.
 
 
 He performs the job in the framework of the BV Quality Assurance System, the Code of Ethics and the BV Group policies.
 
 
 
 Responsibilities &amp; Accountabilities
 
 
 
 
 Responsibilities would be as follows:
 
 
 
 <ul>
 <li>
 Drive and achieve the Profit and Loss of Industry activities country wide.
 </li>
 <li>
 Responsible for strong client outreach and client relation management (CRM)
 </li>
 <li>
 Contribute to the implementation of a new business model based on long-term service contract, project management and focus on customer orientation.
 </li>
 <li>
 Analyze the financial results and take necessary corrective actions for the achievement of the company objectives.
 </li>
 <li>
 The INDUSTRY Manager of Bureau Veritas Entity is entrusted with the following responsibilities within Bureau Veritas Entity:
 
 
 </li>
 </ul>
 
 Technical Support
 
 
 
 <ul>
 <li>
 The INDUSTRY Manager of Bureau Veritas Entity provides technical advice to the surveyors and when required acts as project manager where he will be the interlocutor between the client and assigned surveyors and other Bureau Veritas units as required (Technical Center, Head Office or other Bureau Veritas office).
 </li>
 <li>
 As project Manager, he shall deal with all topics to be covered by Bureau Veritas within the frame of the contract; he will participate in the selection of required surveyors and will report systematically on the job progress as well as all sales and expenses directly related to the project.
 </li>
 <li>
 At the same time, he has to verify that surveyor or auditor is provided with sufficient technical information to fulfill his duties. He must assure that proper technical information (Specialized BV Procedure, Code or Standard, Technical Specification, etc.) is available to perform the mission of the surveyors.
 </li>
 <li>
 The INDUSTRY Manager being the Technical Manager has to appoint &ldquo;Associate Technical Manager&rdquo; for taking care of A/M responsibilities during his absence.
 
 
 </li>
 </ul>
 
 Quality Assurance Implementation
 
 
 
 <ul>
 <li>
 The INDUSTRY Manager of Bureau Veritas Entity must assure that the following documents are available and implemented:
 </li>
 <li>
 Complete updated list of INDUSTRY Business line General and Specific Procedures.
 </li>
 <li>
 INDUSTRY Business line general and Specific Procedures covering jobs carried out by Bureau Veritas entity.
 </li>
 <li>
 Complete list of INDUSTRY Business line Reporting Forms.
 </li>
 <li>
 Work Instructions issued by Bureau Veritas HO.
 
 
 </li>
 </ul>
 
 Business Requirements
 
 
 
 <ul>
 <li>
 The INDUSTRY Manager of Bureau Veritas entity centralizes market information of the concerned INDUSTRY in Entity and together with Country Chief Executives act as a correspondent between Bureau Veritas and the Client or any other concerned organization outside Bureau Veritas.
 </li>
 <li>
 Here below an extract of roles and responsibilities to cover within the frame of the commercial Business line related to INDUSTRY development in Entity:
 </li>
 <li>
 Assist CE directing marketing and sales within INDUSTRY.
 </li>
 <li>
 Identify new clients and ensure contact and sales process is accomplished.
 </li>
 <li>
 Actively seek opportunities to increase sales to existing clients.
 </li>
 <li>
 Maintain high profile within industry.
 </li>
 <li>
 Upon request of Country Chief Executive, the INDUSTRY Manager of Bureau Veritas Entity prepares offers to the Client. However, Country Chief Executive before submission must countersign each offer.
 
 
 </li>
 </ul>
 
 Human Resources
 
 
 
 <ul>
 <li>
 The INDUSTRY Manager of Bureau Veritas Entity reviews manning of concerned INDUSTRY Business line including qualification of surveyors and makes recommendations to Chief Executive for Entity concerning new recruitment and staff training.
 </li>
 <li>
 The INDUSTRY Manager will conduct an annual monitoring of processes to assess whether requirements of Bureau Veritas Region procedure (MER&ndash;QP-10) met. He has to update the monitoring plan and whenever the plan result is not achieved, a corrective action has to be implemented.
 
 
 </li>
 </ul>
 
 Contacting Persons within Bureau Veritas organization
 
 
 
 <ul>
 <li>
 The INDUSTRY Manager of Bureau Veritas Entity is expected to establish direct contact with INDUSTRY Business line Managers of other offices within MER and whenever necessary with other Regions of Bureau Veritas organization. He is also required to establish contact with technical personnel of concerned Bureau Veritas Division in Paris.
 
 
 </li>
 </ul>
 
 HSE Requirements
 
 
 
 <ul>
 <li>
 Always comply with all applicable legal requirements, BV Entity HSE Policies and procedures, client&rsquo;s HSE procedures and practices.
 </li>
 <li>
 Maintain personal work areas tidy and hazard free and report any deviation/fault/hazard immediately to the location manager/line manager/supervisor.
 </li>
 <li>
 Report immediately any newly identified hazard and participate in devising suitable operational control to eliminate/minimize the pertinent risk.
 </li>
 <li>
 Report immediately any HSE incident and cooperate in investigation.
 </li>
 <li>
 Take care of your own health and safety and that of people who may be affected by what you do (or do not do).
 </li>
 <li>
 Co-operate with others on health and safety, and not interfere with, or misuse, anything provided for your health, safety or welfare.
 </li>
 <li>
 Use appropriate PPE in the work area and be aware of:
 </li>
 <li>
 the risks appropriate PPE will control or minimize
 </li>
 <li>
 Report immediately in case the PPE is worn off or lost.
 </li>
 <li>
 Ensure project team receive health and safety induction training
 </li>
 <li>
 Ensure project team is aware of applicable HSE policies and procedures of the client and respective project.
 </li>
 <li>
 Perform routine inspection to check team&rsquo;s adherence to the clients HSE procedures
 </li>
 <li>
 Ensure on an ongoing basis, project team receive health and safety training which is appropriate to their job
 </li>
 <li>
 Ensure project team are aware of their health and safety responsibilities and duties
 </li>
 <li>
 Ensure project team is capable to carry out their duties in a safe and responsible manner.
 </li>
 <li>
 Promote the identification of opportunities to improve the health &amp; safety of employees during their work activities
 </li>
 <li>
 Promote the identification of initiatives to improve employee environmental awareness and reduction of environmental impacts
 </li>
 <li>
 Carry out regular tours of their work areas to monitor general health, safety and welfare arrangements.
 </li>
 <li>
 To ensure that any personal protective equipment, (PPE) that employees are required to use in their job:
 </li>
 <li>
 have been appropriately assessed before use
 </li>
 <li>
 is fit for purpose
 </li>
 <li>
 provides adequate protection
 </li>
 <li>
 is appropriately maintained and inspected.
 
 
 </li>
 </ul>
 
 TECHNICAL COMPETENCIES
 
 
 
 <ul>
 <li>
 Minimum Required Qualifications
 
 
 </li>
 </ul>
 2.1. Specialty
 
 
 &squf; GM SI 101 &ndash; Performance of shop inspections
 
 
 &squf; API 510, 570, 653 &amp; NDT III
 
 
 2.2. Education
 
 
 &squf; University Degree in Engineering.
 
 
 2.3. Technical knowledge &squf; Application of codes and standards, project specifications and procedures
 
 
 2.4. Experience
 
 
 &squf; Min. 15 years job experience. (&amp; Master degree in Marketing or Business
 
 
 Administration is a Plus.)
</div>

Industry Business Line Manager

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