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assistant manager technical account management tam

ibex

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 The Technical Account Manager (TAM) is the primary technical point of contact between Ibex and the client, ensuring stable and efficient contact center technology operations. This role manages technical onboarding, service delivery, escalations, and SLA performance while coordinating closely with Operations, IT, and Infrastructure teams to drive issue resolution and continuous improvement.
 
 
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 Serve as the primary technical liaison between Ibex and the client.
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 Manage onboarding, deployment, and ongoing technical performance for contact center technology operations.
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 Builds strong technical relationships with clients and translates client requirements into technical tasks for internal teams.
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 Handles technical escalations, drives issue resolution, and coordinates RCAs with internal teams.
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 Documents client requirements, workflows, risks, and technical profiles clearly.
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 Monitor service delivery, analytics, and SLAs.
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 Identifies risks early and prevents issues through proactive monitoring
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 Maintains accurate documentation, client technical profiles, and playbooks
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 Coordinate improvement initiatives, feature adoption, platform improvement and Stability initiatives with Operations and IT Infrastructure.
 
 
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 Responsibilities
 
 
 
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 Strong understanding of IT infrastructure, networks, and system performance.
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 Ability to translate technical concepts for non-technical stakeholders.
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 Customer-focused mindset with a commitment to client stability and satisfaction.
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 Critical thinker with the ability to anticipate risks and prevent issues.
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 Excellent communication, client-handling, and escalation-management skills.
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 Strong analytical and troubleshooting skills.
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 Attention to detail in documentation, RCAs, and configurations
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 Resilient under pressure, especially during incidents or outages
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 Experience working with SLAs, reporting, and performance monitoring tools.
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 Ability to coordinate between cross-functional teams (Ops, IT, Infra).
 
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 The TAM will consolidate IT updates, manage communication with the client, and ensure follow-through across teams
 
 
 
 Qualifications
 
 
 
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 Bachelor's degree in computer science, Information Technology, Engineering, or related field.
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 3&ndash;5+ years of experience in IT support, technical operations, or technical account management or similar roles.
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 Experience working in BPO, contact center, SaaS, or enterprise IT environments preferred.
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 Familiarity with SLAs, operational workflows, and incident management processes.
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Assistant Manager, (Technical Account Management TAM)

Prime System Solutions

<div>
 
 Job Title: Procurement Analyst
 
 
 
 
 Location: Lahore/Islamabad Pakistan
 
 
 Timings: 5PM - 2AM PKT
 
 
 
 
 Job Summary
 
 
 
 We are seeking a detail-oriented, highly organized
 
 Procurement Analyst
 
 to support daily procurement operations, including daily operational procurement activities and cross-functional coordination. This role plays a critical part in managing order processing, quote follow-ups, ticket tracking, vendor communication, and license management while ensuring data accuracy and process efficiency. The ideal candidate thrives in a structured, fast-paced environment, demonstrates strong follow-through, and can effectively manage recurring tasks alongside ad-hoc requests.
 
 
 This position requires strong communication skills, operational discipline, and the ability to collaborate closely with sales, technical, and management teams.
 
 
 
 Responsibilities
 
 
 
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 Manage end-to-end order processing, including tracking and updating orders, processing approved quotes, conducting quote follow-ups, and ensuring timely execution.
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 Monitor and respond to procurement-related emails and Teams communications; act as a coordination point between sales, technical, billing, and management teams.
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 Maintain ticket workflow by pushing tickets forward, managing reminders, performing 30-day update checks, and ensuring accurate documentation and status updates.
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 Perform monthly credit card reconciliations and support billing accuracy through proper documentation and record management.
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 Track and clean up sales orders and opportunities on a weekly basis to ensure data integrity and reporting accuracy.
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 Conduct routine check-ins on order status, "Waiting Resource" and "Waiting TAM" tickets, and ensure pending items are actively followed up.
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 Process L1 configuration and procurement tickets (e.g., server warranties, SSLs, SonicWall, CSP licenses, UPS replacements), along with delegated hardware/software and license requests.
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 Manage Microsoft license additions, prorated annual licenses, and branded service requests (OBS, SAAS, Phish, DNS) as assigned.
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 Create shipping labels, organize procurement documentation, and ensure compliance with internal processes.
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 Participate in daily huddles, weekly check-ins, bi-weekly 1:1 meetings, and monthly operational meetings while maintaining accountability for recurring operational tasks
 
 
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 Requirements
 
 
 
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 3-5 years of experience in procurement, operations, order management, or a related analytical role
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 Experience managing high-volume administrative and operational workflows
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 Familiarity with ticketing systems, CRM tools, or procurement platforms
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 Strong proficiency in Microsoft Office (Excel, Outlook, Teams)
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 Experience with license management, vendor coordination, or IT-related procurement is preferred
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 Strong organizational and time-management skills with the ability to manage recurring tasks
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 Ability to work independently and maintain accountability for deadlines
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 Excellent written and verbal communication skills
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 Bachelor's degree in business, Supply Chain, Finance, or a related field (preferred)
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Procurement Analyst

Agay Barho!

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 Our client Falcon-i (Pvt.) Ltd. is looking for a Corporate Sales Assistant Manager in Islamabad, Karachi, Lahore.
 
 
 Falcon-i (Pvt.) Ltd. is seeking a motivated and detail-oriented Assistant Manager for Corporate Sales to support the growth and success of our corporate sales division. The ideal candidate will assist in developing and implementing effective sales strategies to achieve revenue targets, focusing on identifying and engaging new corporate clients. This role demands strong client relationship management and sales skills, including proficiency in negotiation, lead generation, and corporate account management. While this position does not involve managing a team, it plays a crucial role in collaborating with sales leadership and cross-functional teams to optimize sales efforts.
 
 
 In this role, the Assistant Manager will be responsible for preparing sales proposals and presentations, supporting deal negotiations, and maintaining ongoing communication with current clients to foster strong business relationships. Utilizing customer relationship management software, the candidate will ensure that client data and interactions are well documented and followed up promptly. This position requires a minimum of three years of relevant experience in sales or corporate account management, and the ability to work in a fast-paced environment with a proactive and goal-oriented approach.
 
 
 
 Responsibilities
 
 
 
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 Assist in creating and executing corporate sales strategies to meet and exceed revenue goals.
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 Conduct market research and utilize lead generation techniques such as cold calling and networking to identify potential corporate clients.
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 Prepare compelling and customized sales proposals, quotations, and presentations tailored to client needs.
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 Support the sales manager during client negotiations and help facilitate deal closures effectively.
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 Maintain consistent and professional communication with existing corporate clients to ensure satisfaction and repeat business.
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 Utilize customer relationship management software to track sales activities, client interactions, and progress on leads.
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 Collaborate with internal teams to deliver excellent service and align solutions with client expectations.
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 Monitor market trends and competitor activities to inform sales strategy adjustments.
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 Follow up on pending proposals and client requests to drive successful sales outcomes.
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 Report regularly on sales performance metrics and client engagement activities to sales leadership.
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Corporate Sales Assistant Manager - TJ / 1825806

UDHC Lahore

Healthcare EMR &amp; Telehealth Support Executive &ndash; Trainings &amp; Account Management (Morning Shift) Location Lahore, Pakistan (Travel required for on-site trainings) Job Type Full-time Shift Morning Shift. Job Summary We are hiring a Healthcare EMR &amp; Telehealth Support Executive responsible for on-ground system trainings, client onboarding, post-implementation support, and account management. This role bridges technology, healthcare operations, and client success &mdash; ensuring that healthcare providers successfully adopt and use the platform in their daily clinical and administrative workflows. ______________ Core Role Nature This is a field + office hybrid role, involving: &bull; On-site hospital/clinic trainings &bull; Remote system support &bull; Client relationship management &bull; Workflow implementation ______________ Key Responsibilities System Implementation &amp; On-Site Trainings &bull; Conduct on-ground EMR &amp; Telehealth system trainings for: o Doctors o Clinical staff o Front desk teams &bull; Train users on: o Patient registration o Appointment workflows o Clinical documentation o Billing workflows o Telehealth consultations &bull; Ensure successful go-live and system adoption &bull; Customize training based on facility workflow ______________ Post-Go-Live Support &bull; Provide day-to-day operational support to assigned accounts &bull; Resolve: o User issues o Workflow gaps o Configuration requests &bull; Coordinate with technical and product teams for escalations &bull; Ensure minimum downtime for clients ______________ Account Management &bull; Act as the primary relationship manager for assigned healthcare facilities &bull; Conduct regular follow-ups and performance reviews &bull; Monitor: o System usage o Adoption level o Client satisfaction &bull; Identify opportunities for: o Expansion o Additional modules o Revenue growth per account ______________ Client Onboarding &bull; Manage complete new client onboarding lifecycle &bull; Configure system as per: o Specialty o Facility workflow &bull; Deliver structured user acceptance training ______________ Reporting &amp; Documentation &bull; Maintain training reports &amp; support logs &bull; Prepare: o Account health reports o Adoption reports o Issue resolution tracker ______________ Required Qualification Bachelor&rsquo;s degree in one of the following: &bull; MBBS/BDS &bull; Healthcare Administration&bull; Business Administration &bull; Computer Science / IT ______________ Experience Required 1&ndash;4 years in: &bull; EMR / HIS / Telehealth support OR &bull; Healthcare operations with software exposure OR &bull; Software implementation / client training ______________ Core Skill Set Healthcare + Technical Understanding &bull; EMR workflows &bull; Telehealth workflows &bull; Clinical &amp; front desk operations Training &amp; Communication &bull; Strong presentation skills &bull; Ability to train non-technical medical staff &bull; Excellent Urdu &amp; English communication Account Management &bull; Relationship handling &bull; Problem solving &bull; Client retention mindset Operational Skills &bull; MS Excel / CRM usage &bull; Process documentation &bull; Task tracking ______________ KPIs for This Role &bull; Successful system go-live rate &bull; User adoption % &bull; Client satisfaction score &bull; Training completion score &bull; Average issue resolution time &bull; Account retentionJob Type: Full-timeWork Location: In person

Healthcare EMR & Telehealth Support Executive – Trainings & Account Management (Morning Shift)

Rover IT Services

Job OverviewWe are an Amazon-focused e-commerce company managing multiple private label brands selling in the UK and international Amazon marketplaces.We are looking for a PPC Assistant to support our advertising team in managing and optimising Amazon advertising campaigns.This is a junior role ideal for candidates who want to build a career in Amazon advertising and e-commerce marketing.The PPC Assistant will work closely with our PPC Specialists and Account Managers to monitor campaigns, analyse data, and support daily PPC operations.Key Responsibilities<ul><li>Assist in managing Amazon advertising campaigns</li><li>Monitor daily campaign performance</li><li>Help optimise Sponsored Products, Sponsored Brands, and Sponsored Display campaigns</li><li>Conduct keyword research for new campaigns</li><li>Identify and add negative keywords</li><li>Update bid adjustments based on campaign performance</li><li>Prepare basic PPC performance reports</li><li>Track ACOS, TACOS, CTR, CPC, and sales performance</li><li>Support product launch advertising campaigns</li></ul>Requirements<ul><li>Good understanding of Amazon PPC and Amazon Seller Central</li><li>Strong analytical and Excel skills</li><li>Good communication skills in English</li><li>Ability to analyse data and identify trends</li><li>Strong attention to detail</li></ul>Preferred Qualifications&bull; 1-2 Years Amazon PPC experience (preferred but not mandatory)<ul><li>Experience with tools like Helium10, DataDive or similar</li><li>Knowledge of Amazon product listings and keyword research and Product Hunting</li></ul>Career GrowthThis role provides a clear path to become a:Amazon PPC Specialist &rarr; Senior PPC ManagerCandidates will gain hands-on experience managing real Amazon advertising campaigns and scaling brands.Job Type: Full-timePay: From Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Amazon PPC Assistant

One Network

Assistant Manager Coordination &amp; Business Operations is responsible for aligning operational, HR, finance, inventory, and logistics functions within the assigned Zone of One Network. The role ensures seamless cross-functional coordination between HR, Finance, Coordination, Inventory, and Technical teams while maintaining compliance with corporate policies and operational excellence standards.This position acts as a strategic partner to management, ensuring operational efficiency, financial discipline, workforce alignment, and effective asset management.Duties &amp; ResponsibilitiesAM Coord plays a key leadership role in managing day to day business operations at the Zone level. The individual ensures that HR practices, financial controls, inventory systems, lab asset management, and coordination functions are effectively implemented in line with One Network&rsquo;s business objectives.Duties &amp; ResponsibilitiesAM Coord plays a key leadership role in managing day to day business operations at the Zone level. The individual ensures that HR practices, financial controls, inventory systems, lab asset management, and coordination functions are effectively implemented in line with One Network&rsquo;s business objectives.The position requires strong business acumen, people management skills, analytical capabilities, and the ability to handle complex operational and employee relations matters. The AM Coord serves as the central operational anchor for the Zone.Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Management Sciences, Business Administration, HR, or related field.</li><li>Minimum 4-5 years of relevant experience in HR operations, business coordination, or multi-functional operational roles.</li><li>Proven experience in resolving complex employee relations matters.</li><li>Working knowledge of multiple HR disciplines (recruitment, employee relations, compliance, performance management).</li><li>Experience in IT industry or technology-driven operations preferred.</li><li>Prior supervisory or team management experience is an advantage.</li></ul>Required SkillsCore Competencies<ul><li>Business Acumen &amp; Operational Literacy</li><li>Strategic Thinking &amp; Decision-Making</li><li>Cross-Functional Coordination</li><li>Leadership &amp; Team Management</li><li>Conflict Resolution &amp; Investigation Skills</li></ul>Technical Competencies<ul><li>Working knowledge of multiple HR disciplines</li><li>Financial reporting and budgeting fundamentals</li><li>Inventory Management Systems (IMS)</li><li>Asset tracking and compliance</li><li>Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)</li></ul>Behavioral Competencies<ul><li>Strong analytical and problem-solving abilities</li><li>Excellent verbal and written communication skills</li><li>High level of integrity and confidentiality</li><li>Strong time management and deadline orientation</li><li>Adaptability in dynamic operational environments</li></ul>Job Type: Full-timePay: Rs110,000.00 - Rs130,000.00 per monthWork Location: In person

AM Coordination

Thinkwiser High Man Power International

Job Title: QSR Management Professionals (Restaurant General Manager &amp; Assistant Restaurant Manager) Location: Kingdom of Saudi Arabia (KSA)About the RoleWe are seeking experienced and motivated Quick Service Restaurant (QSR) professionals to join leading global brands in Saudi Arabia. We are hiring Restaurant General Managers (RGM) and Assistant Restaurant Managers (ARM) who are passionate about operational excellence, team leadership, and delivering exceptional customer experiences.Key RequirementsTo be considered for these positions, candidates must meet the following criteria:<ul><li>Minimum 2+ years of experience in a QSR management role</li><li>Strong understanding of P&amp;L (Profit &amp; Loss) and EBITDA management</li><li>Professional appearance &mdash; no visible tattoos</li><li>Able to work in a fast‑paced, multicultural environment</li></ul>Key Responsibilities<ul><li>Lead daily restaurant operations with consistency and quality</li><li>Manage teams to deliver high levels of customer service</li><li>Drive sales and optimize profitability</li><li>Ensure compliance with brand standards and operational processes</li><li>Maintain food safety, hygiene, and workplace safety standards</li></ul>Age &amp; Physical Criteria:<ul><li>Restaurant General Manager (RGM): up to 35 years</li><li>Assistant Restaurant Manager (ARM): up to 33 years</li><li>Minimum height: 5&rsquo;3&rdquo; (160 cm) or above</li><li>Weight: below 90 kg</li></ul>Compensation &amp; Benefits We offer a competitive package to support your success:<ul><li>Market Competitive Salary</li><li>Housing Allowance</li><li>Company Transportation</li><li>Duty Meals Provided</li><li>Free Return Air Ticket after completing contract (2 years)</li><li>42 days Paid leaves after completing contract (2 years)</li></ul>Job Type: Contract Contract length: 24 monthsApplication Question(s):<ul><li>Do you have QSR (Quick Service Restaurant) experience?</li><li>How many years of experience do you have as ARM or RGM?</li></ul>Work Location: In person

Restaurant General Manager & Assistant Restaurant Manager

Explore 1358+ Assistant manager technical account management tam in Lahore this March. Find roles across top companies and apply now to boost your career.