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general manager - business operations

assistant vice president operations

Kotak Life

<div>
 
 Role: Lead - Policy Servicing
 
 
 Title: Chief Manager / Assistant Vice President - Operations
 
 
 Education: Graduate / Post Graduate
 
 
 Experience: 10 years +
 
 
 Work Location: Goregaon (East), Mumbai
 
 
 
 
 
 
 Job Responsibilities
 
 
 <ul>
 <li>
 Lead the payout team to efficiently manage and address customer requests well within defines TAT
 </li>
 <li>
 Develop and implement policy owner services and procedures
 </li>
 <li>
 Develop strong inter and intra department relationship
 </li>
 <li>
 Regular communication to the team on process/ developments made within the company
 </li>
 <li>
 Define and communicate policy owner service standard/ TAT.
 </li>
 <li>
 Monitor the daily operations of the payout team.
 </li>
 <li>
 Ensure the necessary resources and tools are available for quality policy owner service delivery.
 </li>
 <li>
 Ensure accurate and appropriate customer communication for all payout process.
 </li>
 <li>
 Ensure adherence of payout requirements and built robust controls on transactions and documents.
 </li>
 <li>
 Ensure accurate reporting to regulators as per defined regulatory calendar.
 </li>
 <li>
 Estimate the yearly forecasting for payout request and headcount requirements.
 </li>
 <li>
 Take corrective action and implement initiatives basis detractors feedback to improve NPS scores.
 </li>
 <li>
 Facilitate audits and ensure satisfactory rating in all internal and external audits.
 </li>
 <li>
 Ensure dashboard/ scorecard is maintained and published on timely manner.
 </li>
 <li>
 Adherence to defined KPI parameters
 </li>
 <li>
 Evaluate performance and identify &amp; address training needs of the team.
 </li>
 </ul>
 
 
 
</div>

Assistant Vice President Operations

MakeMyTrip

<div>
 
 About The Opportunity
 
 
 
 Role: Regional Manager
 
 
 Level: Associate Director
 
 
 Reporting To: Vice President - Independent Domestic Hotel Supply
 
 
 Location: Mumbai
 
 
 
 About The Function
 
 
 
 The Hotels business at MakeMyTrip is one of the largest and fastest-growing verticals within the organization, driving exceptional travel experiences for millions of customers every year. With a strong focus on customer delight, technology-led innovation, and deep partnerships, the Hotels team curates and manages an extensive portfolio of domestic and international stays across leisure and business destinations. The function works closely with supply partners, revenue management, marketing, product, and operations teams to ensure the right balance of availability, pricing, and quality delivering unmatched value to travelers while strengthening partner relationships.
 
 
 Within this, The Independent Hotels team, part of the Domestic Hotel Supply function, is responsible for managing the supply of independent hotels across India. The team oversees a network of more than 70,000 contracted hotels on our platform.
 
 
 
 About The Role
 
 
 
 As the
 
 Regional Manager &ndash; Maharashtra
 
 , Hotel Supply, you will be responsible for driving business growth, developing strategic partnerships, and ensuring an optimal mix of inventory and pricing in your region. You will lead a team of Zonal and Business Development Managers, working closely with cross-functional teams to optimize hotel acquisition, partner engagement, and revenue performance.
 
 
 What will you be doing
 
 
 <ul>
 <li>
 Revenue Growth &amp; Market Expansion
 </li>
 <li>
 Develop and execute a strategic roadmap to grow the market share, revenue, and profitability.
 </li>
 <li>
 Monitor key performance indicators (KPIs) such as YoY Room Night Growth, Market Share Growth, ADR (Average Daily Rate), and Segment &amp; City Growth to drive performance.
 </li>
 <li>
 Identify demand-supply gaps in existing cities and spearhead expansion into new locations.
 </li>
 <li>
 Leverage data-driven insights to optimize pricing, availability, and promotions for partner hotels.
 </li>
 <li>
 Hotel Partner Acquisition &amp; Engagement
 </li>
 <li>
 Lead efforts to expand the hotel portfolio by acquiring new partners and onboarding properties across diverse segments (budget, premium, and luxury hotels).
 </li>
 <li>
 Strengthen relationships with key hotel chains, independent hotels, and local hospitality groups to build long-term partnerships.
 </li>
 <li>
 Work closely with partners to implement dynamic pricing strategies , inventory management best practices, and marketing initiatives to maximize bookings.
 </li>
 <li>
 Conduct quarterly and annual business reviews with key hotel partners to drive engagement and growth.
 </li>
 <li>
 Negotiation &amp; Contracting
 </li>
 <li>
 Own end-to-end negotiations with hotel partners on commissions, pricing models, and contract terms to ensure win-win agreements.
 </li>
 <li>
 Optimize the regional supply mix by ensuring strong representation in key markets while maintaining profitability.
 </li>
 <li>
 Work closely with the legal and finance teams to ensure contract compliance and timely payments.
 </li>
 <li>
 Data-Driven Business Strategy
 </li>
 <li>
 Analyze competitor trends, market conditions, and internal performance data to optimize regional business strategy .
 </li>
 <li>
 Utilize customer booking behavior insights to shape promotional campaigns and content strategies for hotel listings.
 </li>
 <li>
 Generate weekly and monthly business reports to track progress and course-correct when necessary.
 </li>
 <li>
 Team Leadership &amp; Development
 </li>
 <li>
 Lead, mentor, and drive a team of Zonal Managers and Business Development Managers to achieve ambitious supply targets.
 </li>
 <li>
 Set clear KRAs and performance benchmarks , ensuring continuous coaching and training to enhance team capabilities.
 </li>
 <li>
 Drive a high-performance culture by fostering collaboration, innovation, and accountability within the team.
 </li>
 <li>
 Cross-Functional Collaboration
 </li>
 <li>
 Work closely with Tech, Product, and Marketing teams to enhance platform visibility and drive higher conversions for hotel listings.
 </li>
 <li>
 Collaborate with the Customer Experience team to ensure a seamless experience for travelers booking partner hotels.
 </li>
 <li>
 Partner with the Payments and Finance teams to optimize partner payout processes and financial reconciliations.
 </li>
 <li>
 Travel &amp; Market Intelligence
 </li>
 <li>
 Conduct frequent market visits and partner roadshows to engage directly with hoteliers and understand ground realities.
 </li>
 <li>
 Stay ahead of industry trends, competitive movements, and regional travel seasonality to anticipate and capitalize on market shifts .
 
 
 </li>
 </ul>
 Qualification &amp; Experience
 
 
 <ul>
 <li>
 An MBA from a reputed institute with 12 to 14 years of experience in new business acquisition, account management, and partner support, demonstrates a profound understanding and ability to nurture business relationships.
 
 
 </li>
 </ul>
 Key Success Factors for the Role
 
 
 <ul>
 <li>
 A mindset that constantly focuses on Return on Investment.
 </li>
 <li>
 Strong communication, negotiation, and influencing skills, along with excellent interpersonal and stakeholder management abilities.
 </li>
 <li>
 High energy, a team player with a great attitude.
 </li>
 <li>
 Proficiency in MS Excel and MS PowerPoint is essential.
 </li>
 </ul>
</div>

Regional Manager - Maharashtra

<div>
 
 
 
 About the Opportunity
 
 
 
 
 
 Role:
 
 Regional Manager
 
 
 
 Level:
 
 Associate Director/ Director
 
 
 
 Reporting To:
 
 Vice President - Independent Domestic Hotel Supply
 
 
 
 Location:
 
 Mumbai
 
 
 
 
 
 
 
 About the Function
 
 
 
 
 The Hotels business at MakeMyTrip is one of the largest and fastest-growing verticals within the organization, driving exceptional travel experiences for millions of customers every year. With a strong focus on customer delight, technology-led innovation, and deep partnerships, the Hotels team curates and manages an extensive portfolio of domestic and international stays across leisure and business destinations. The function works closely with supply partners, revenue management, marketing, product, and operations teams to ensure the right balance of availability, pricing, and quality delivering unmatched value to travelers while strengthening partner relationships.
 
 
 
 
 
 Within this, The Independent Hotels team, part of the Domestic Hotel Supply function, is responsible for managing the supply of independent hotels across India. The team oversees a network of more than 70,000 contracted hotels on our platform.
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 As the
 
 Regional Manager &ndash; Maharashtra
 
 , Hotel Supply, you will be responsible for driving business growth, developing strategic partnerships, and ensuring an optimal mix of inventory and pricing in your region. You will lead a team of Zonal and Business Development Managers, working closely with cross-functional teams to optimize hotel acquisition, partner engagement, and revenue performance.
 
 
 
 
 
 
 
 What will you be doing
 
 
 
 
 
 1. Revenue Growth &amp; Market Expansion
 
 
 <ul>
 <li>
 Develop and execute a strategic roadmap to grow the market share, revenue, and profitability.
 </li>
 <li>
 Monitor key performance indicators (KPIs) such as YoY Room Night Growth, Market Share Growth, ADR (Average Daily Rate), and Segment &amp; City Growth to drive performance.
 </li>
 <li>
 Identify demand-supply gaps in existing cities and spearhead expansion into new locations.
 </li>
 <li>
 Leverage data-driven insights to optimize pricing, availability, and promotions for partner hotels.
 </li>
 </ul>
 
 
 
 
 
 2. Hotel Partner Acquisition &amp; Engagement
 
 
 <ul>
 <li>
 Lead efforts to expand the hotel portfolio by acquiring new partners and onboarding properties across diverse segments (budget, premium, and luxury hotels).
 </li>
 <li>
 Strengthen relationships with key hotel chains, independent hotels, and local hospitality groups to build long-term partnerships.
 </li>
 <li>
 Work closely with partners to implement dynamic pricing strategies, inventory management best practices, and marketing initiatives to maximize bookings.
 </li>
 <li>
 Conduct quarterly and annual business reviews with key hotel partners to drive engagement and growth.
 </li>
 </ul>
 
 
 
 
 
 3. Negotiation &amp; Contracting
 
 
 <ul>
 <li>
 Own end-to-end negotiations with hotel partners on commissions, pricing models, and contract terms to ensure win-win agreements.
 </li>
 <li>
 Optimize the regional supply mix by ensuring strong representation in key markets while maintaining profitability.
 </li>
 <li>
 Work closely with the legal and finance teams to ensure contract compliance and timely payments.
 </li>
 </ul>
 
 
 
 
 
 4. Data-Driven Business Strategy
 
 
 <ul>
 <li>
 Analyze competitor trends, market conditions, and internal performance data to optimize regional business strategy.
 </li>
 <li>
 Utilize customer booking behavior insights to shape promotional campaigns and content strategies for hotel listings.
 </li>
 <li>
 Generate weekly and monthly business reports to track progress and course-correct when necessary.
 </li>
 </ul>
 
 
 
 
 
 5. Team Leadership &amp; Development
 
 
 <ul>
 <li>
 Lead, mentor, and drive a team of Zonal Managers and Business Development Managers to achieve ambitious supply targets.
 </li>
 <li>
 Set clear KRAs and performance benchmarks, ensuring continuous coaching and training to enhance team capabilities.
 </li>
 <li>
 Drive a high-performance culture by fostering collaboration, innovation, and accountability within the team.
 </li>
 </ul>
 
 
 
 
 
 6. Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Tech, Product, and Marketing teams to enhance platform visibility and drive higher conversions for hotel listings.
 </li>
 <li>
 Collaborate with the Customer Experience team to ensure a seamless experience for travelers booking partner hotels.
 </li>
 <li>
 Partner with the Payments and Finance teams to optimize partner payout processes and financial reconciliations.
 </li>
 </ul>
 
 
 
 
 
 7. Travel &amp; Market Intelligence
 
 
 <ul>
 <li>
 Conduct frequent market visits and partner roadshows to engage directly with hoteliers and understand ground realities.
 </li>
 <li>
 Stay ahead of industry trends, competitive movements, and regional travel seasonality to anticipate and capitalize on market shifts.
 </li>
 </ul>
 
 
 
 
 
 
 Qualification &amp; Experience
 
 
 
 <ul>
 <li>
 An MBA from a reputed institute with 12 to 14 years of experience in new business acquisition, account management, and partner support, demonstrates a profound understanding and ability to nurture business relationships.
 </li>
 </ul>
 
 
 
 
 
 
 Key Success Factors for the Role
 
 
 
 <ul>
 <li>
 A mindset that constantly focuses on Return on Investment.
 </li>
 <li>
 Strong communication, negotiation, and influencing skills, along with excellent interpersonal and stakeholder management abilities.
 </li>
 <li>
 High energy, a team player with a great attitude.
 </li>
 <li>
 Proficiency in MS Excel and MS PowerPoint is essential.
 </li>
 </ul>
 
 
</div>

Regional Director - Maharashtra

Citi

<div>
 Whether you&rsquo;re at the start of your career or looking to discover your next adventure, your story begins here.  At
 
 Citi
 
 , you&rsquo;ll have the opportunity to expand your skills and make a difference at one of the world&rsquo;s most global banks.  We&rsquo;re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You&rsquo;ll also have the chance to give back and make a positive impact where we live and work through volunteerism.
 
 
 
 Shape your Career with Citi
 
 
 
 Citi&rsquo;s
 
 Human Resources (HR)
 
 team helps Citi to attract, retain and develop our employees across the globe. The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations.
 
 
 We&rsquo;re currently looking for a high caliber professional to join our team as
 
 HR Delivery Partner (Workplace Support) - Vice President, - Hybrid
 
 based in Mumbai, India. Being part of our team means that we&rsquo;ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.
 
 
 The Human Resources (HR) Generalist Lead is a senior level position responsible for leading the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to provide a broad range of HR services to client groups within Citi.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Deliver HR services and build capabilities to drive organizational performance through individuals and managers as well as identify issues and recommend solutions
 </li>
 <li>
 Responsible for HR delivery and implementation across the employee lifecycle
 </li>
 <li>
 Partner with business managers to resolve Employee Relations (ER) issues, ensuring appropriate actions are taken and risks are assessed
 </li>
 <li>
 Partner with Human Resource Advisors (HRAs) and Centers of Excellence (COEs) on HR priorities in respective client populations to ensure delivery and implementation of HR solutions
 </li>
 <li>
 Coordinate and ensure seamless end-to-end delivery of global priorities and life cycle processes
 </li>
 <li>
 Work with HRA global partners and regional HR Generalists to ensure consistent communication and delivery of HR solutions and processes
 </li>
 <li>
 Coordinate and consult with country HR partners to deliver regional activities
 </li>
 <li>
 Lead and/or initiate cross Citi projects as well as train new team members
 </li>
 <li>
 Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 6-10 years of relevant experience
 </li>
 <li>
 Consistently demonstrates clear and concise written and verbal communication
 </li>
 <li>
 Working knowledge of HR functions
 </li>
 <li>
 Working knowledge of applicable US laws
 </li>
 <li>
 Proficient in Microsoft Office and PeopleSoft
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree/University degree or equivalent experience
 </li>
 <li>
 Master&rsquo;s degree preferred
 
 
 </li>
 </ul>
 This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
 
 
 Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe.
 
 
 At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.
 
 
 ------------------------------------------------------
 
 
 
 Job Family Group:
 
 
 
 Human Resources
 
 
 ------------------------------------------------------
 
 
 
 Job Family:
 
 
 
 HR Advisors &amp; Generalist
 
 
 ------------------------------------------------------
 
 
 
 Time Type:
 
 
 
 Full time
 
 
 ------------------------------------------------------
 
 
 
 Most Relevant Skills
 
 
 
 Please see the requirements listed above.
 
 
 ------------------------------------------------------
 
 
 
 Other Relevant Skills
 
 
 
 For complementary skills, please see above and/or contact the recruiter.
 
 
 ------------------------------------------------------
 
 
 
 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
 
 
 
 
 If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
 
 
 Accessibility at Citi.
 
 
 
 
 View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.
 
</div>

HR Delivery Partner (Workplace Support) - Vice President

Larsen & Toubro

<div>
 <ul>
 <li>
 Supervise the installation, maintenance, and repair of electrical systems
 </li>
 <li>
 Ensure compliance with electrical codes, standards, and safety regulations.
 </li>
 <li>
 Coordinate with contractors and vendors for electrical system projects.
 </li>
 <li>
 Conduct regular inspections and preventive maintenance of electrical systems.
 </li>
 <li>
 Manage project timelines, budgets, and resources for electrical works.
 </li>
 <li>
 Support energy-saving initiatives and sustainability practices.
 </li>
 <li>
 Prepare and maintain accurate records of electrical maintenance and repair activities.
 </li>
 <li>
 Provide technical support and training to junior staff.
 </li>
 <li>
 Provide assistant and support to engineer and for daily operations of TBM.
 </li>
 <li>
 Look at daily works related to shaft and surface.
 </li>
 <li>
 Manage daily operation of TBM and tunneling.
 </li>
 <li>
 follow up with different stake holders and troubleshooting.
 </li>
 </ul>
</div>

Asst. Manager (TBM) - Electrical

LexiConn Content

<div>
 LexiConn is looking for a sharp, organized, and dependable Client Servicing Associate to support the Client Servicing Lead with execution, documentation, coordination, and follow-ups. This is a role for someone who enjoys working behind the scenes to keep things running smoothly, has a strong sense of ownership, and is proactive about getting things done.
 
 
 
 
 
 Requirements
 
 
 
 Responsibilities -
 
 
 
 <ul>
 <li>
 
 Client coordination and support
 
 
 </li>
 <li>
 
 Schedule and confirm client meetings, calls, and internal syncs
 
 
 </li>
 <li>
 
 Maintain and update client trackers and project dashboards
 
 
 </li>
 <li>
 
 Share project updates, reminders, trackers and documentation with clients as directed
 
 
 </li>
 <li>
 
 Assist with onboarding documentation for new clients
 
 
 </li>
 <li>
 
 Maintain folders with updated client documents, contracts, proposals, and invoices
 
 
 </li>
 <li>
 
 Coordinate internally with writers, editors, designers, or tech team for timelines and deliverables
 
 
 </li>
 <li>
 
 Lead conversion, reach out to prospective clients, make proposals, share samples, creds.
 
 
 </li>
 </ul>
 
 Qualifications -
 
 
 <ul>
 <li>
 
 1 - 2 years of experience in a support, operations, or executive assistant role (agency or content background is a bonus)
 
 
 </li>
 <li>
 
 Strong organizational and follow-up skills
 
 
 </li>
 <li>
 
 Comfortable with Excel/Sheets, Google Drive, email etiquette
 
 
 </li>
 <li>
 
 Good written communication skills
 
 
 </li>
 <li>
 
 Reliable, detail-oriented, and proactive
 
 
 </li>
 <li>
 
 Ability to multitask and manage timelines
 
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 Exposure to B2B clients across sectors like BFSI, Tech, and Retail
 
 </li>
 <li>
 Hands-on experience in content operations and client servicing
 
 </li>
 <li>
 Learning opportunity in a leading content agency working with top brands
 
 </li>
 <li>
 40-hour work week
 
 </li>
 <li>
 Weekends off
 
 </li>
 </ul>
</div>

Client Service Executive

Godrej Consumer Products Limited

<div>
 
 
 We Are Hiring: Executive Assistant | Mumbai
 
 
 
 
 
 
 
 Location:
 
 Vikhroli, Mumbai
 
 
 
 Designation:
 
 Executive
 
 
 
 
 
 We are looking for a highly organized and proactive
 
 Executive Assistant
 
 to support the HOD in managing day-to-day priorities, communication, and operational activities. This role requires strong coordination skills, excellent communication, and the ability to handle multiple tasks in a fast-paced corporate environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Administrative &amp; Office Management
 
 
 <ul>
 <li>
 Manage the HODs calendar, meetings, and scheduling
 </li>
 <li>
 Organize travel bookings, itineraries, and reimbursement documentation
 </li>
 <li>
 Maintain digital and physical records and departmental documentation
 </li>
 <li>
 Support planning of reviews, workshops, events, and offsites
 </li>
 </ul>
 
 
 Communication &amp; Coordination
 
 
 <ul>
 <li>
 Act as the primary point of contact for internal and external stakeholders
 </li>
 <li>
 Draft and manage email communication on behalf of the HOD
 </li>
 <li>
 Follow up with teams for approvals, updates, and pending action items
 </li>
 </ul>
 
 
 Operational Support
 
 
 <ul>
 <li>
 Support departmental budgets, invoices, and purchase requisitions
 </li>
 <li>
 Track deadlines, project timelines, and key deliverables
 </li>
 <li>
 Assist with onboarding new joiners in the department
 </li>
 <li>
 Provide end-user support on SuccessFactors and internal tools
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Graduate in any discipline
 </li>
 <li>
 2+ years of experience as an Executive Assistant, preferably supporting senior leadership
 </li>
 <li>
 Prior experience in a corporate environment preferred
 </li>
 <li>
 Excellent communication skills (verbal &amp; written)
 </li>
 <li>
 Strong organizational, prioritization, and time-management skills
 </li>
 <li>
 High proficiency in MS Office (Outlook, Excel, Word, PowerPoint)
 </li>
 <li>
 High integrity, discretion, and problem-solving mindset
 </li>
 </ul>
</div>

Executive Assistant

Explore 109+ Assistant vice president operations in Mumbai this December. Find roles across top companies and apply now to boost your career.