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customer success specialist

associate customer service manager operations

Stryker

<p></p><div><div><div><div><div><p>ISTANBUL, ISTANBUL, 34810, TR
</p></div><div><p><b>Job details</b></p>
<div><div><div>Work flexibility: Hybrid</div>
<div>Req ID: R536849
</div><div>Employee type: Full Time
</div><div>Job category: Customer Services
</div><div>Travel: 10%
</div><div>Relocation: No
</div></div></div><div><div>
</div></div><div></div><div><p>Related content</p>
</div></div></div></div><div></div><div><div><div>Why join Stryker?</div>
<div><div>Looking for a place that values your unique talents? Discover Stryker's award-winning culture.<br>
<br>
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards &ndash; not to mention various social and recreational activities, all of which are location specific.
</div><div>Job description</div>
<div><div><div><b><i>The Job's Mission</i></b></div><div>
To manage the Customer Care area within the Customer Logistics Function in Turkiye (including Customer Care for Joint Replacement, Trauma, NV, Sports Med, Medical, NSE, Surgical and Endoscopy and ProCare Customer Services and all other orders for disposable products). This encompasses the entire operational process related to the specific area, ensuring a &ldquo;Best in Class&rdquo; organization is created and maintained through implementing solutions to further develop, maintain and improve customer satisfaction, reduce cost and optimize inventory.</div><div></div><div><b><i>
What You Will Do</i></b></div><ul><li>
Support the Customer Logistics strategy for Turkiye. This will require the provision of a detailed operational review of all processes, procedures, methods and tools to determine adequacy to meet the performance objectives of the department.</li><li>
Take full responsibility for your area and ensure all Customer Service, operational, efficiency &amp; financial KPIs are monitored effectively and targets achieved.</li><li>
Manage the day to day operational relationship with our key customers.</li><li>
Manage your team ensuring that the best talent is sourced, developed, managed and engaged leading to a highly motivated team environment that meets and exceeds business expectations.</li><li>
Take ownership and participate in projects, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimized inventory levels.</li><li>
Implement &amp; maintain a culture of continuous improvement of service provided to our customers.</li><li>
Build and maintain relationships with other Enabling Functions such as Finance, RAQA, Sales, while driving leverage opportunities across the areas.</li><li>
Ensure all Compliance, SOX, FCPA and Quality policies are implemented and applied in your area and robust procedures, work instructions, trainings are in place.</li></ul><div></div><div><b><i>
W</i></b><b><i>hat You Need</i></b></div><ul><li>
B.S. Degree in a relevant field.</li><li>
Advanced English skills.</li><li>
Experience in operations or logistics including a customer facing role.</li><li>
Experience in people and project management.</li><li>
Ability to communicate in a highly effective manner and work both independently and as part of a team on assignments.</li><li>
Ability to work on their own initiative, prioritizing and organizing workload.</li></ul></div></div>
<div>Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.</div></div></div></div></div></div><p></p>

Associate Customer Service Manager - Operations

Samsung Electronics

<div>
 <p>
  <strong>
   Customer Service I Field Operations Support Assistant Manager
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  To be assigned in Customer Service Department, we are looking for a Field Operations Support Assistant Manager with below qualifications;
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Roles &amp; Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Field Operations Support Assistant Manager
  </strong>
  involves overseeing and supporting field operations of the Customer Service department, mostly for Home Appliances and AV products, ensuring that Samsung customers receive top quality support and services.
 </p>
 <ul>
  <li>
   Partner and performance management of Brand Engineer operation to ensure a smooth and efficient process, including procurements, certifications, administrative works of the related service accounts.
  </li>
  <li>
   Take ownership of improving field operation by working cooperatively with related departments and business partners. Coordinating with other departments such as HR, procurement, legal, finance, field and related departments in the customer service division to ensure that the needs of the operation is fulfilled.
  </li>
  <li>
   Creating and managing partner &amp; vendor contracts, monitoring SLA&rsquo;s, procurement processes.
  </li>
  <li>
   PnL management of the Brand Engineer operation, prepare budget plan, run variance analysis and rolling forecasts.
  </li>
  <li>
   Keep track of service income and operational costs to identify areas for improvement. Prepare regular reports and drive the implementation of actions focused on increasing field technicians productivity, service sales income and reducing costs.
  </li>
  <li>
   Manage the relationships with service B2B key accounts and make the agreements in line with providing proper administrative and financial requirements.
  </li>
  <li>
   Coordinate authorized service centers to acquire aftersales certifications of Turkish Standarts Institute (TSE) and manage certification cost, process and the operation of the partner company.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills And Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   B.Sc. or Master degree from Business Administration, Engineering Departments, or Economics
  </li>
  <li>
   +5 years of experience in customer service, project management or related functions, preferably within the Consumer Electronics or related industries.
  </li>
  <li>
   Adaptive and entrepreneurial approach: demonstrates flexibility, energy, and initiative in fast-paced, unpredictable, and matrix business environment.
  </li>
  <li>
   Can work under pressure with tight deadlines and can handle escalations calmly and competently.
  </li>
  <li>
   Ability to collaborate with international teams and adapting strategies to align with global plan.
  </li>
  <li>
   Demonstrated skills at multi-tasking, planning and organization.
  </li>
  <li>
   Strong analytical and problem solving skills with result oriented mindset.
  </li>
  <li>
   Proficiency in leveraging data analytics to derive insights, identify trends to optimize after-sales processes.
  </li>
  <li>
   Strong commitment to understand operational needs and expectations, driving process optimization strategies across service center operations, Samsung departments and vendors.
  </li>
  <li>
   Advanced English skills, excellent written and verbal communication skills.
  </li>
  <li>
   Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc).
  </li>
 </ul>
 <p>
 </p>
</div>


Field Operations Support Assistant Manager

Guess Europe Sagl

<div>
 Guess, a renowned leader in the global fashion industry, is seeking a Assistant Store Manager to join our dynamic team. The successful candidate will support their team in daily operations, ensuring the store provides exceptional service and achieves its sales goals.
 <br/>
 <br/>
 <ul>
  <li>
   Assistant Store Manager in daily operations and overall management of the store
  </li>
  <li>
   Lead and motivate the sales team to achieve store sales goals and objectives
  </li>
  <li>
   Provide exceptional customer service by addressing customer inquiries and resolving issues
  </li>
  <li>
   Ensure product displays, signage, and merchandising standards are maintained throughout the store
  </li>
  <li>
   Assist in training and onboarding new employees to ensure a knowledgeable team
  </li>
  <li>
   Monitor inventory levels and assist in managing stock replenishment and orders
  </li>
  <li>
   Conduct regular store audits to ensure compliance with company policies and procedures
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience in a retail management or supervisory role
  </li>
  <li>
   Strong leadership and team-building skills with the ability to motivate others
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Ability to analyze sales data and make informed decisions
  </li>
  <li>
   Detail-oriented with strong organizational skills
  </li>
  <li>
   Flexibility to work various shifts, including weekends and holidays
  </li>
  <li>
   Univercity diploma required; a degree in business or a related field is a plus
  </li>
 </ul>
</div>


Assistant Store Manager (Emaar)

Paribu

<div>
 <p>
  <strong>
   <u>
    About Paribu
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Founded in 2017, Paribu has been playing a key role in the development of T&uuml;rkiye&rsquo;s crypto asset ecosystem by delivering innovative blockchain-based products and services. It offers a fast, easy, and secure exchange experience with more than 180 crypto assets.
 </p>
 <p>
  <br/>
 </p>
 <p>
  In 2024, Paribu introduced Paribu Custody, one of the few globally digital asset custody solutions tailored for institutional clients. At the same time, Paribu offers a secure self-custody experience for individuals and startups through its next-generation crypto wallet solution, Paribu Self. Beyond its mission to increase blockchain adoption, Paribu is committed to shaping the future by actively supporting
  <strong>
   culture, arts, sports,
  </strong>
  and
  <strong>
   education.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Why join Paribu?
   </u>
  </strong>
 </p>
 <p>
  Paribu works with
  <strong>
   curious, innovative,
  </strong>
  and
  <strong>
   impact-driven professionals
  </strong>
  who are passionate about pushing boundaries and driving technological advancement. It fosters a culture of continuous learning, collaboration, and sharing. Whether you specialise in
  <strong>
   technology, design, strategy, operations, or beyond
  </strong>
  , you will be part of a team shaping the future of finance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Paribu provides a working environment where ideas turn into reality, and innovation thrives. Here, you'll work alongside talented professionals, tackle exciting challenges, and contribute to meaningful projects that align with Paribu&rsquo;s vision of delivering fast, easy, and secure experiences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The impact you&rsquo;ll make
  </strong>
 </p>
 <p>
  At Paribu, every team member plays a crucial role in driving innovation and delivering high-quality solutions. As a Customer Experience Associate Specialist, you will be responsible for:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Providing timely and accurate responses to user inquiries via phone and written channels, in line with Paribu&rsquo;s service quality standards
  </li>
  <li>
   Sharing up-to-date product and service information with users and ensuring clear, effective communication
  </li>
  <li>
   Collaborating with relevant departments by collecting and sharing user feedback to support the improvement of services and internal processes
  </li>
  <li>
   Enhancing overall customer experience by ensuring consistent communication quality and service efficiency
  </li>
  <li>
   Contributing to the development of the customer support function by participating in training activities and tracking feedback trends
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key competencies
  </strong>
 </p>
 <p>
  We value skills and potential as much as experience. To thrive in this role requires:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Associate or Bachelor&rsquo;s degree from business administration, economics, communication, or a related field.
  </li>
  <li>
   Minimum 2 years of experience in customer-facing roles that require direct communication with users
  </li>
  <li>
   Familiarity with digital communication tools and a strong understanding of service-oriented processes
  </li>
  <li>
   A curious and proactive mindset toward understanding the financial services ecosystem and digital platforms
  </li>
  <li>
   Strong interpersonal skills with the ability to multitask, take initiative, and offer solution-oriented support
  </li>
  <li>
   Ability to adapt to a shift schedule and a 6-day work week due to 24/7 customer support operations
  </li>
  <li>
   Proficiency in written and spoken English
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The advantages of being at Paribu
  </strong>
 </p>
 <p>
  We care about our team&rsquo;s growth and well-being. Here's what you can look forward to:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Meal allowance
   </strong>
   &ndash; Generous support with a flexible meal card.
  </li>
  <li>
   <strong>
    Private health insurance
   </strong>
   &ndash; Comprehensive coverage for employees, including
   <strong>
    spouses and children
   </strong>
   .
  </li>
  <li>
   <strong>
    Commuting support
   </strong>
   &ndash; Financial support for commuting based on your office route.
  </li>
  <li>
   <strong>
    S.O.S. leave (10 days)
   </strong>
   &ndash; Additional leave days up to 10 days per year for urgent and unexpected matters, apart from annual leave.
  </li>
  <li>
   <strong>
    Birthday leave
   </strong>
   &ndash; One
   <strong>
    extra day off
   </strong>
   during your birthday month.
  </li>
  <li>
   <strong>
    Language learning support
   </strong>
   &ndash; Resources to enhance English communication skills.
  </li>
  <li>
   <strong>
    Personal development support
   </strong>
   &ndash; Budget for exploring hobbies, attending professional courses, and personal growth.
  </li>
  <li>
   <strong>
    Well-being &amp; health platform
   </strong>
   &ndash; Access to digital health and wellness services, including mental health support, and well-being resources.
  </li>
  <li>
   <strong>
    Relocation allowance
   </strong>
   &ndash;
   <strong>
   </strong>
   Financial support for relocation within a 15-km radius of the Paribu&rsquo;s office.
  </li>
  <li>
   <strong>
    Top-tier work equipment
   </strong>
   &ndash; High-performance devices and all the essential tools you need to do your best work.
  </li>
  <li>
   <strong>
    Cultural events
   </strong>
   &ndash; Enjoy
   <strong>
    concerts, theater, cinema,
   </strong>
   and
   <strong>
    sports tickets
   </strong>
   through company-sponsored opportunities.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The hiring journey
  </strong>
 </p>
 <p>
  From application to onboarding, here's a step-by-step look at your journey with Paribu.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   1. Application:
  </strong>
  Submit your application online.
 </p>
 <p>
  <strong>
   2. Initial screening:
  </strong>
  People Team reviews your resume.
 </p>
 <p>
  <strong>
   3. Interview process:
  </strong>
  Meet with hiring managers and team members.
 </p>
 <p>
  <strong>
   4. Assessment tests / Case study:
  </strong>
  Complete a case study or technical test to help us better understand your problem-solving and technical skills.
 </p>
 <p>
  <strong>
   5. Offer &amp; onboarding:
  </strong>
  If it&rsquo;s a great fit, you will be welcomed on board.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Application process
  </strong>
 </p>
 <p>
  Should you have already applied, here are two essential facts about the process:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   While we carefully review every application, only candidates whose profiles best align with the role will be contacted. We appreciate your understanding on this matter.
  </li>
  <li>
   All applications received by Paribu are treated equally, without prejudice to age, gender, religion, race, disability, or marital status, in full compliance with personal data protection principles.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  In accordance with applicable data protection regulations, please note the following:
 </p>
 <p>
  <br/>
 </p>
 <p>
  I have been informed that my personal data is processed by Paribu Kripto Varl&inodot;k Al&inodot;m Sat&inodot;m Platformu A.&Scedil;. (&ldquo;Paribu&rdquo; or &ldquo;Company&rdquo;) through the &ldquo;Paribu Kripto Varl&inodot;k Al&inodot;m Sat&inodot;m Platformu A.&Scedil;. Clarification Text on the Protection of Personal Data for Employee Candidates&rdquo; prepared as part of the job application process of employee candidates and in accordance with the Personal Data Protection Law No. 6698.
 </p>
</div>


Customer Experience Associate Specialist

Louis Vuitton

<div>
 <strong>
  About The Job
  <br/>
  <br/>
 </strong>
 We are currently looking for a
 <strong>
  STORE MANAGER
 </strong>
 for our store in
 <strong>
  NISANTASI
 </strong>
 . As a Store Manager, you will be the driving force behind the store&rsquo;s success, ensuring an exceptional client experience while leading a high-performing team. You will be responsible for overseeing all aspects of the store&rsquo;s operations, from sales performance and client relationships to team development and operational excellence.
 <br/>
 <br/>
 Job responsibilities
 <br/>
 <br/>
 <em>
  Developing the business, maintaining leadership in the market
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Optimize the store&rsquo;s commercial performance by identifying business opportunities/initiatives to improve sales, minimize losses, promote new products, in line with overall company objectives and policies.
  </li>
  <li>
   Be knowledgeable and aware of the market trends and competitors, analyzing and recommending areas for business development and improvement.
  </li>
  <li>
   Provide analysis and feedback on clientele and product line performances, in weekly/monthly reports, able to develop and implement action plans to deliver improvements.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Managing store operations
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Lead the management of the store, ensuring daily operations and functions are carried out in line with company policies and procedures.
  </li>
  <li>
   Ensure Louis Vuitton standards are applied and maintained at all times across the store in the presentation/merchandising, customer service and back-office activities (stock, administration, other services)
  </li>
  <li>
   Identify and implement plans to deliver efficiencies and productivity improvements in all areas of store operations.
  </li>
  <li>
   Specific responsibilities include.
   <br/>
  </li>
  <ul>
   <li>
    Store security and health and safety issues management.
   </li>
   <li>
    External supplier relationship and contracts management
   </li>
   <li>
    Optimization of store offer to achieve business objectives.
   </li>
   <li>
    Cost control and budgets/results reporting.
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <em>
  Managing and developing the team
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   To provide leadership amongst the team, ensuring a positive team spirit, keeping the team motivated to achieve business objectives.
  </li>
  <li>
   Ensure training programme is in place and delivered for all team members, particularly in sales techniques, customer service, policies and procedures, product knowledge.
  </li>
  <li>
   Ensure all human resources policies and procedures are implemented, resolving all staff issues as appropriate.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Be an ambassador for the Louis Vuitton brand
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Build and develop clientele loyalty, including planning and delivering of CRM events and initiatives, in conjunction with Head Office and in line with LV brand image.
  </li>
  <li>
   Represent the brand in all public/store events and activities, to promote LV image, brand, and products.
   <br/>
   <br/>
  </li>
 </ul>
 Profile
 <br/>
 <br/>
 <ul>
  <li>
   Ability to lead a team to achieve strong commercial results.
  </li>
  <li>
   Ability to motivate and manage a team.
  </li>
  <li>
   Ability to develop direct reports.
  </li>
  <li>
   Ability to work under pressure and prioritise.
  </li>
  <li>
   Very good analytical skills.
  </li>
  <li>
   Proactive, action and results-driven individual, demonstrating initiative.
  </li>
  <li>
   A motivator, with a positive enthusiastic can-do approach.
  </li>
  <li>
   Very good coaching skills.
  </li>
  <li>
   A team player able to build good professional working relationships with peers and management.
  </li>
  <li>
   Desire to work in a fast-paced environment.
  </li>
  <li>
   Sense of flexibility, ability to adapt quickly.
  </li>
  <li>
   Exceptional attention to detail and high standards.
  </li>
  <li>
   A strong sense of integrity and trust.
  </li>
  <li>
   Autonomous and self-motivated.
  </li>
  <li>
   At least 10 years of experience in managerial roles within the retail sector, with a strong sense of customer service
  </li>
  <li>
   Exceptional high standards, knowledge/ understanding of the luxury sector.
  </li>
  <li>
   Good communication and networking skills, able to build good professional working relationships.
  </li>
  <li>
   Proven experience in managerial roles
   <br/>
   <br/>
  </li>
 </ul>
 Reference LVM28906
</div>


NISANTASI STORE MANAGER

Sofitel

<div><b>Company Description</b><p><br>
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><p>
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.</p><b><br>
Job Description</b><p><br>
We are seeking an enthusiastic and detail-oriented Front Office Manager to join our team in Sofitel Istanbul. As the Front Office Manager, you will be responsible for overseeing all front desk operations, ensuring exceptional guest experiences, and leading a team of front office staff in our upscale hotel.</p><ul><li>
Manage and supervise all front office operations, including reception, concierge, and guest services</li><li>
Develop and implement strategies to enhance guest satisfaction and maintain high service standards</li><li>
Lead, train, and motivate the front office team to deliver exceptional customer service</li><li>
Oversee the check-in and check-out processes, ensuring efficiency and guest satisfaction</li><li>
Handle guest complaints and resolve issues promptly and professionally</li><li>
Manage department budgets and control expenses while maximizing revenue</li><li>
Collaborate with other departments to ensure seamless guest experiences</li><li>
Implement and maintain front office policies and procedures</li><li>
Monitor and analyze key performance indicators to drive continuous improvement</li><li>
Ensure compliance with all relevant health, safety, and security regulations</li><li>
Stay up-to-date with industry trends and implement innovative practices to enhance guest experiences</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Minimum of two years of experience in a managerial role in an upscale hotel</li><li>
Bachelor's degree in Hospitality Management or related field preferred</li><li>
Strong leadership and team management skills</li><li>
Excellent organizational and time management abilities</li><li>
Outstanding interpersonal and communication skills</li><li>
Fluency in English and Turkish languages</li><li>
Proficiency in hotel management software (OPERA) and computer systems</li><li>
Demonstrated problem-solving and decision-making abilities</li><li>
Strong financial management skills</li><li>
Customer-focused mindset with a commitment to delivering exceptional service</li><li>
Ability to work independently and handle multiple tasks in a fast-paced environment</li><li>
Flexibility to work varying schedules, including evenings, weekends, and holidays</li><li>
Knowledge of local attractions and ability to provide recommendations to guests</li></ul></div>

Front Office Manager

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25128493<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Le M&eacute;ridien Istanbul Etiler, Cengiz Topel Caddesi No: 39, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34337<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Leading Guest Services Teams</b></p>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul><p><br>
</p><p><b>Maintaining Guest Services and Front Desk Goals</b></p>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li></ul>
<ul><li>Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Serves as a leader in displaying outstanding hospitality skills.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Provides immediate assistance to guests as requested.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li></ul><br>
<p></p>
<p></p><p><b>Implementing Projects and Policies</b></p>
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</li></ul>
<ul><li>Manages payroll administration.</li></ul><p><br>
</p><p><b>Conducting Human Resource Activities</b></p>
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul>
<ul><li>Uses all available on the job training tools for employees.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Supervises on-going training initiatives and conducts training when appropriate.</li></ul>
<ul><li>Participates in the employee performance appraisal process, providing feedback as needed.</li></ul><p><br>
</p><p><b>Additional Responsibilities</b></p>
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Maintains high visibility in public areas during peak times.</li></ul>
<ul><li>Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul>
<ul><li>Performs Front Desk duties in high demand times.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose,<b> belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Relations Manager

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