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associate manager technical support engineering

Motive

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><div><p><b>
About the Role:</b></p>
<p>
Motive is looking for an experienced Associate Manager of Technical Support to join our Global Technical Support Engineering organization. In this role, you will be focused on leading a growing team of highly technical field engineers in addition to leading strategic projects. Developing the team&rsquo;s technical knowledge and soft skills through regular meetings, objectives, and on-the-job coaching will be a critical function of the position. Motive is rapidly growing and will continue to scale at a fast pace</p>
<p><b>
What You&rsquo;ll Do:</b></p>
<ul>
<li>Provide day-to-day management for direct reports, ensuring they can be successful in assigned performance objectives.</li>
<li>Setting team goals in alignment with Technical Support objectives, and assisting direct reports in the definition and attainment of individual goals.</li>
<li>Advocating for customers and defining ways to contribute to the customer experience continually.</li>
<li>Key partner to product teams and development teams, collaborating with engineering to resolve core product issues.</li>
<li>Partner with the support operations and delivery teams to identify, monitor, and report trends.</li>
<li>Build, implement, and improve internal reporting and other processes to optimize team productivity.</li>
<li>Serve as the top-line escalation point for high-priority support cases, including overall triage and management.</li>
<li>Deliver strategic projects on a timely basis.</li>
<li>Report metrics and case management updates to the Technical Support Manager and Director</li>
<li>Speak with customers, if needed, for escalated and urgent inquiries to minimize customer churn</li>
<li>Provide a 360 loopback to Product and Engineering</li>
<li>Create &amp; Contribute to the knowledge base &amp; documentation of the resources and processes</li>
<li>Shared responsibility for Manager On-Call duties as part of a schedule with the other Technical Support Managers.</li>
<li>Proven ability to showcase change and impact on key org-level initiatives.</li>
<li>Learn quickly and adapt to Motive&rsquo;s process and translate it into their own interactions with the team.</li>
</ul>
<p><b>What We&rsquo;re Looking For:</b></p>
<ul>
<li>Minimum 2-3 years of experience in a leadership role.</li>
<li>Excellent verbal and written communication skills and the ability to work effectively in a team environment.</li>
<li>Knowledge in the Motives product line.</li>
<li>Excellent presentation skills coupled with a strong leadership presence.</li>
<li>Communication is a core strength. Heavy focus on using data to articulate a story or an issue.</li>
<li>Excellent time management skills and a strong sense of urgency.</li>
<li>Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; a real passion for solving technical problems.</li>
<li>Experience working with and improving Support ticketing systems, tools, and processes</li>
<li>Flexibility to handle critical cases after hours as needed.</li>
<li>Ability to communicate complex ideas effectively verbally and in writing with both customers and internal stakeholders.</li>
<li>Preferred Skill Set: SFDC Reporting, Tableau, GSuite/MS Office, Data Analytics, etc.</li><br>
</ul></div><div><p><i>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p>
<p><i>
Please review our Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
UK Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p></div></div>

Associate Manager - Technical Support Engineering

Web Applications & Data Integration Company

<p><b>Job Location:</b> College Road, Township, Lahore<br/><b>Shift Timing:</b> Night Shift (09:00 PM &ndash; 06:00 AM) | On-site</p><p><b>We&rsquo;re Hiring: Associate Project Manager</b></p><p>WADIC is a well-established software development company headquartered in Colorado, USA. Recognized by <i>CIO Review (2018)</i> as one of the <b>Top 10 Most Promising Agile Service Providers</b>, WADIC delivers high-quality custom software solutions, mobile applications, and web design and development services across the USA, Pakistan, India, and the Philippines. We are passionate about creating meaningful digital experiences and helping our clients succeed in their digital transformation journey.</p><p><b>Key Responsibilities</b></p><ul><li>Coordinate internal teams and third-party vendors to ensure seamless project execution</li><li>Ensure projects are delivered on time, within scope, and within defined objectives</li><li>Define project scope, goals, and deliverables in collaboration with stakeholders</li><li>Ensure effective resource planning, availability, and allocation</li><li>Develop and maintain detailed project plans to monitor progress</li><li>Manage changes in project scope, schedule, and costs using appropriate tools and techniques</li><li>Track project performance using suitable metrics, systems, and tools</li><li>Collaborate with other APMs and PMs to improve processes and workflows</li><li>Report project status, risks, and issues to the Senior Project Manager</li><li>Build and maintain strong relationships with clients and stakeholders</li><li>Identify, assess, and mitigate project risks</li><li>Manage relationships with external vendors and third parties</li><li>Prepare and maintain complete and accurate project documentation</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree (4 years minimum), preferably in Computer Science, Engineering, or a related field</li><li>Prior experience of at least 1 year as a software developer is preferred, with a strong technical background and understanding of software development and web technologies</li><li>Minimum 2 years of relevant project management experience</li><li>Excellent client-facing, written, and verbal communication skills</li><li>Strong understanding of Agile software development methodologies</li><li>Hands-on experience with task and project management tools such as JIRA, Asana, or similar</li><li>Strong organizational and multitasking abilities with great attention to detail</li><li>Proficient in Microsoft Office tools</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>How many years of experience do you have in software project management?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>Are you willing and able to work on-site in Lahore during the night shift (09:00 PM &ndash; 06:00 AM)?</li></ul><p>Work Location: In person</p>

Associate Project Manager

PakWheels

<div><p>PakWheels.com is Pakistan&rsquo;s largest online automotive marketplace and community. With millions of monthly users, we simplify how people buy, sell, and research vehicles. As an Associate Product Manager, you will help transform data and customer insights into delightful product experiences that move key growth metrics for our marketplace and mobile apps.</p>
<p><b>Responsibilities:</b></p>
<ul><li>Investigate user behaviour through Mixpanel, GA4, BigQuery, and ad‑channel data to spot drop‑offs and growth opportunities.</li>
<li>Conduct qualitative discovery user interviews, surveys, and competitor audits to turn ambiguous problems into clear product hypotheses.</li>
<li>Work closely with key stakeholders for relevant business verticals, translate requirements into concise PRDs, user stories, and acceptance criteria; own the backlog in Jira and facilitate sprint planning with engineering and design.</li>
<li>Create low‑fidelity wireframes or clickable prototypes in Figma or Miro, partner with UX/UI to refine flows, and validate solutions via quick usability or A/B tests.</li>
<li>Launch features with tight QA coordination, monitor activation, retention, and revenue KPIs, and present post‑launch learnings and next steps.</li>
<li>Work closely with SEO/SEM specialists, designers, and software engineers in an agile squad, learning the full product stack from discovery to delivery.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul><li>Bachelor&rsquo;s degree in Computer Science or a related technical field or equivalent practical experience.</li>
<li>Up to one year of exposure to product analytics or data‑driven roles (internship, project, or first job).</li>
<li>Comfort with basic SQL and the ability to discuss APIs, events, and technical trade‑offs with engineers.</li>
 <li>Familiarity with product and collaboration tools such as Jira, Trello, Mixpanel, GA4, Figma, and Miro.</li>
<li>Strong analytical curiosity and the ability to turn data into actionable insight.</li>
<li>Clear, concise communication skills and the confidence to tailor messages for engineers, designers, and marketing stakeholders.</li>
<li>A bias for action, willingness to dive into messy problems, and a growth mindset that embraces quick testing and iteration.</li>
</ul>
<p><b>Nice to Have</b><br>
 Experience in marketplaces, growth hacking, SEO/SEM collaboration, or a passion for the automotive space.</p>
<p><b>What You&rsquo;ll Gain</b></p>
<ul> <li>One‑on‑one mentorship from a senior PM and a personalised growth plan designed to move you to Product Manager within 18 months.</li>
<li>The chance to ship features that reach millions of users and meaningfully improve Pakistan&rsquo;s car‑buying ecosystem.</li>
 <li>Daily collaboration with a diverse team of SEO specialists, Domain experts, marketing gurus, designers, engineers, and data scientists.</li>
</ul>
<p>PakWheels.com was formed in 2003 and has become the largest community based automobile website in Pakistan with more than 350,000+ registered car and motorcycle enthusiasts. Around 30 Million pages are viewed on the site every month, with people searching classifieds, researching about brand new cars and motorcycles, discussing auto-related issues with other members, sharing information, pictures, videos, etc.</p></div><p></p>

Associate Product Manager

CureMD

<div><div>Job Overview:</div><div></div><div>
The Manager &ndash; Customer Success will lead and elevate the EMR/Oncology Support team by shifting from reactive service to proactive customer partnership. This role serves as a catalyst to enhance team performance, strengthen operational structure, and foster a culture of accountability and growth. The manager will build a high-performing, customer-centric environment by mentoring team members, clarifying processes, and supporting skill development. The role also involves leading strategic initiatives to improve customer experience, streamline workflows, and ensure timely resolution of complex escalations. The ideal candidate is a dynamic leader passionate about coaching teams, optimizing support operations, and delivering consistent value to both customers and the organization.</div><div></div><div>
Job Responsibilities:</div><ul><li><div>
Re-establish role clarity and RACI within 30 days.</div></li><li><div>
Conduct weekly one-on-one meetings and publish individual performance development plans (PDPs) with quarterly targets.</div></li><li><div>
Launch &ldquo;Deep Dive Friday&rdquo; knowledge-sharing sessions with 100% of technical staff presenting within 90 days.</div></li><li><div>
Publicly recognize team wins and reduce negative escalations by 40% within 6 months.</div></li><li><div>
Implement early warning dashboards for the top 10 issues to reduce repeat tickets by 25% within 180 days.</div></li><li><div>
Mentor the Associate Manager on empathetic leadership and change management, co-leading two retrospectives per month.</div></li><li><div>
Hold monthly health checks with Product and Development teams, providing insights to influence the product roadmap.</div></li></ul><div></div><div>
Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree (foreign education is a plus).</div></li><li><div>
5&ndash;6 years of experience in customer success with at least 2 years in a leadership role.</div></li><li><div>
Strong skills in customer success methodologies, performance metrics, and team coaching.</div></li><li><div>
Excellent communication, negotiation, and stakeholder management abilities.</div></li></ul><div></div><div>
Compensation and Benefits:</div><div></div><div>
   Financial:</div><ul><li><div>
Competitive salary and bi-annual bonus.</div></li><li><div>
Fast track and uncapped career growth for high performers.</div></li><li><div>
Company-sponsored vehicle financing (car and bike).</div></li><li><div>
Interest-free loans.</div></li><li><div>
Provident Fund: CureMD matches up to 8% of your base salary.</div></li><li><div>
Fuel Card.</div></li><li><div>
Cellular Allowance.</div></li></ul><div></div><div>
   Health and Wellness:</div><ul><li><div>
In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.</div></li><li><div>
Hospital treatment monitoring by company doctors.</div></li><li><div>
Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity and parents' inpatient).</div></li><li><div>
Exclusive health benefits and discounts at top class clinics and labs.</div></li></ul><div></div><div>
     Supportive Workplace:</div><ul><li><div>
Pick-up and drop-off services for female employees.</div></li><li><div>
In-house daycare facility.</div></li><li><div>
In-house gym and recreational area to unwind.</div></li></ul><div></div><div>
   Continued Learning:</div><ul><li><div>
Company-sponsored trainings, workshops, development programs and retreats.</div></li><li><div>
Paid specialized trainings/certifications.</div></li></ul><div></div><div>
The Difference You&rsquo;ll Make:<br>
<br>
At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives. Together, let&rsquo;s save lives.</div></div>

Manager Customer Success - EMR

Arbisoft

<div>
 <p>
  We&rsquo;re looking for an experienced
  <strong>
   Engineering Manager
  </strong>
  to support and guide our engineering teams by driving progress, improving workflows, and enhancing visibility across projects. This role blends strong technical understanding with strategic oversight, ensuring projects are delivered on time and with clarity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Experience: Min 10 years in IT industry
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Oversee project progress through structured tracking and reporting.
  </li>
  <li>
   Conduct regular performance reviews, provide constructive feedback, and identify opportunities for team, project and professional growth.
  </li>
  <li>
   Identify bottlenecks and delivery risks and help teams resolve them efficiently.
  </li>
  <li>
   Collaborate with cross-functional teams including PMs, designers, and external stakeholders to help define project scope, technical approach, and resource allocation.
  </li>
  <li>
   Provide insights and recommendations to improve execution across multiple large-scale initiatives using engineering metrics.
  </li>
  <li>
   Use data to drive decisions, measure performance, and support continuous improvement.
  </li>
  <li>
   Facilitate progress review meetings, ensuring visibility and accountability for deliverables.
  </li>
  <li>
   Stay abreast of emerging technologies and trends, and evaluate their potential application within the company.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s or Master&rsquo;s degree in Software Engineering, Project Management, or a related field.
  </li>
  <li>
   Proven experience in engineering leadership roles, preferably in fast-paced environments, with a passion for mentoring and developing talent.
  </li>
  <li>
   Profound understanding of secure software development lifecycles and project management best practices.
  </li>
  <li>
   Strong interpersonal and communication skills, with the ability to align multiple stakeholders.
  </li>
  <li>
   A proactive mindset focused on outcomes, not just process.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Lahore
 </p>
 <p>
  <strong>
   Nature of Job:
  </strong>
  Hybrid (Lahore Head Office)
 </p>
</div>


Engineering Manager

Insights Advisory

<p><b>Job Title:</b> Senior Associate &ndash; Financial and Risk Advisory</p><p><b>Job Code:</b> (To be completed by HR)</p><p><b>Job Grade:</b> (To be completed by HR)</p><p><b>Direct Reporting Relationships:</b> Manager / AVP</p><p><b>Supervises (Job Title): </b>Junior Associates / Analysts (if applicable)</p><p><b>Department:</b> Financial &amp; Risk Advisory</p><p><b>Section:</b> n/a</p><p><b>Number of vacancies:</b> 1</p><p><b>Location:</b> Lahore, Pakistan</p><p><b>Role Purpose:</b> The Senior Associate &ndash; Financial &amp; Risk Advisory supports the delivery of advisory engagements related to IFRA, financial analysis, risk assessment, internal controls, governance, and regulatory compliance. The role involves executing client assignments, preparing analytical reports, supporting risk frameworks, and contributing to advisory projects across multiple industries.</p><p><b>KEY ACCOUNTABILITIES &amp; ACTIVITIES</b></p><p><b>Major Responsibilities</b></p><ul><li>Support execution of financial reporting, accounting and risk advisory engagements including IFRS implementation, risk assessments, process reviews, and internal control evaluations.</li><li>Perform financial analysis, data validation, and documentation for advisory projects.</li><li>Assist in development of risk registers, control matrices, and compliance frameworks.</li><li>Prepare client reports, presentations, and working papers.</li><li>Support internal audit, enterprise risk management (ERM), and governance-related assignments.</li><li>Coordinate with clients to gather data, conduct interviews, and validate findings.</li><li>Ensure deliverables meet quality standards, timelines, and client expectations.</li><li>Contribute to proposal development, research, and thought leadership.</li></ul><p><b>JOB SPECIFICATIONS</b></p><p><b>Qualifications &amp; Experience</b></p><ul><li>Bachelor&rsquo;s degree in Accounting, Finance, Business, or related field / Professional certifications (ACA, ACCA, CIA)</li><li>3&ndash;5 years of experience in financial advisory, internal audit, or consulting.</li><li>Strong exposure to financial reporting, financial analysis, internal audit, or governance frameworks.</li><li>Experience working with clients across multiple industries preferred.</li></ul><p><b>Skills &amp; Competencies</b></p><ul><li>Strong analytical and problem-solving skills</li><li>Understanding of risk management and internal control concepts</li><li>Report writing and presentation skills</li><li>Stakeholder communication and coordination</li><li>Ability to manage multiple assignments</li><li>Proficiency in MS Excel, PowerPoint, and ERP systems</li></ul><p><b>Package</b></p><ul><li>Market competitive.</li></ul><p><b>Apply</b></p><ul><li>careers@insightss.co with the JD title</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Senior Associate – Financial and Risk Advisory

MiHCM

<p><b>Job Title:</b> Junior Field Specialist<br/><b>Location:</b> Lahore</p><p><b>Job Summary</b></p><p>We are looking for a motivated <b>Junior Field Specialist</b> to support field operations, installations, inspections, and basic technical tasks. This role is ideal for fresh graduates who are eager to learn and grow in a field-based technical environment.</p><p><b>Key Responsibilities</b></p><ul><li>Perform assigned field visits as per daily schedule</li><li>Assist in installation, maintenance, and troubleshooting of equipment</li><li>Collect site data, photos, and reports using a smartphone</li><li>Coordinate with the operations and technical teams</li><li>Ensure compliance with safety and company procedures</li><li>Provide timely updates and basic reporting from the field</li></ul><p><b>Eligibility &amp; Requirements</b></p><ul><li>Education: DAE (Diploma of Associate Engineer) in any discipline</li><li>Experience: Fresh graduates are encouraged to apply</li><li>Age: 18 to 25 years</li><li>Must own a smartphone</li><li>Must have a motorbike</li><li>Valid driving license (motorbike)</li><li>Local resident of Lahore</li><li>Willingness to work in field condition</li></ul><p><b>Salary: </b>40-45K</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Junior Field Specialist

Explore 642+ Associate manager technical support engineering in Lahore this February. Find roles across top companies and apply now to boost your career.