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audit manager airports operations muscat regional airports

Oman Airports Management Company

<div>
 
 
 JOB SCOPE
 
 
 
 To plan and execute the audits related to Airports Operation to ensure compliance with laws, regulations, and industry standards. Assess and test controls to identify weaknesses or deficiencies in the infrastructure and systems. Provide assurance, consultancy and recommendations on control deficiencies to the audit, risk &amp; committee.
 
 
 
 
 
 
 ACCOUNTABILITIES
 
 
 <ul>
 <li>
 Lead Oversee audits across airside operations, terminal facilities, baggage handling, and other key areas to ensure compliance, effectiveness, and efficiency at Muscat and regional airports.
 </li>
 <li>
 Analyze Operational KPIs, assess facility uptime, asset utilization, energy consumption, and maintenance effectiveness. Recommend strategies to optimize performance and reduce costs.
 </li>
 <li>
 Ensure Regulatory Compliance to ICAO, IATA, and local civil aviation regulations, ensuring safety protocols, emergency procedures, and security measures meet industry standards.
 </li>
 <li>
 Review audits of firefighting equipment, emergency lighting, evacuation protocols, airside vehicle management, and security systems for regulatory compliance and operational readiness.
 </li>
 <li>
 Evaluate the effectiveness of contracts and service agreements for operational services (e.g., ground handling, maintenance, security) and ensure compliance with SLAs and vendor expectations.
 </li>
 <li>
 Oversee audits of critical systems (SCADA, BMS, baggage handling, airfield lighting, automated boarding) to ensure optimal, secure, and efficient functioning.
 </li>
 <li>
 Identify operational risks and assess the effectiveness of internal controls. Recommend improvements to mitigate risks and enhance operational resilience.
 </li>
 <li>
 Lead investigations into operational failures, delays, or breakdowns, performing detailed analysis and providing actionable recommendations for service improvement.
 </li>
 <li>
 Prepare clear audit reports with findings and recommendations. Track the implementation of corrective actions and report progress to senior management.
 </li>
 <li>
 Manage and execute special assignments related to Operations as requested by audit management.
 </li>
 <li>
 Present audit findings to senior audit management and CAE and provide recommendations to related stakeholders.
 </li>
 <li>
 Follow up on recommendations and generate progress report on implementation of recommendations based on agreed upon timeline.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS AND EXPERIENCE
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Operation Management, Engineering or any relevant field. Master&rsquo;s degree is a plus.
 </li>
 <li>
 Minimum of 7-10 years of related work experience in airports operation audit with 3 - 4 years in supervisory level, preferable in aviation sector.
 </li>
 <li>
 CIA, CISA or CFE is Mandatory.
 </li>
 <li>
 Excellent leadership, mentoring and communication skills.
 </li>
 </ul>
 
 
 
 
 
 SKILLS AND COMPETENCIES
 
 
 <ul>
 <li>
 Strategic thinking
 </li>
 <li>
 Leadership
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Attention to Detail
 </li>
 <li>
 Negotiation
 </li>
 <li>
 Influencing
 </li>
 <li>
 Results focus
 </li>
 <li>
 Communication
 </li>
 <li>
 Situational awareness
 </li>
 <li>
 Teamwork
 </li>
 </ul>
 
 
</div>

Audit Manager – Airports Operations Muscat & Regional Airports

<div>
 
 
 JOB SCOPE
 
 
 
 To plan and execute the audits related to Technical Services &amp; Operations of Airports Management, Ground Handling and Cargo Services to ensure compliance with laws, regulations, and industry standards. Assess and test controls to identify weaknesses or deficiencies in the infrastructure. Provide assurance, consultancy and recommendations on control deficiencies to the audit, risk &amp; committee.
 
 
 
 
 
 
 ACCOUNTABILITIES
 
 
 <ul>
 <li>
 Contribute to the development of annual year risk-based audit plans and perform risk assessment and identification of potential auditable areas as required by audit standards.
 </li>
 <li>
 Supporting the airport&rsquo;s strategic objectives, plan and lead internal audits for technical services and operations departments.
 </li>
 <li>
 Oversee audits across airside operations, terminal facilities, baggage handling, and other key areas to ensure compliance, effectiveness, and efficiency at Muscat and regional airports.
 </li>
 <li>
 Assess process efficiency, compliance with policies, risk management practices, and internal controls in each function.
 </li>
 <li>
 Develop and execute risk-based audit plans for technical services and operations side of the business
 </li>
 <li>
 Ensure financial transparency, integrity, and adherence to group-wide standards within subsidiaries. Assess compliance with corporate governance frameworks, shareholder agreements, and performance targets.
 </li>
 <li>
 Participate with ERM to conduct enterprise risk assessments specific to group services and subsidiaries, identifying emerging or business-critical risks.
 </li>
 <li>
 Coordinate with ERM and user departments to ensure that the ERM risks flow into the Audit Universe
 </li>
 <li>
 Advise leadership on control improvements, efficiency opportunities, and risk mitigation strategies in both corporate and subsidiary operations.
 </li>
 <li>
 Present audit findings, risk insights, and recommendations to the Chief Audit Executive (CAE), senior executives, and Audit &amp; Risk Committee.
 </li>
 <li>
 Track and follow up on audit findings and agreed action plans to ensure timely resolution.
 </li>
 <li>
 Promote continuous improvement across group services and subsidiaries by benchmarking best practices and providing value-added recommendations.
 </li>
 <li>
 Encourage process automation, digitization, and stronger control environments through audit insights.
 </li>
 <li>
 Manage and mentor a team of auditors assigned to group services and subsidiary reviews.
 </li>
 <li>
 Ensure professional development, audit skill enhancement, and adherence to IIA standards within the team.
 </li>
 <li>
 
 Communicate of audit reports to the concerned Divisions/Departments,
 
 discussing deficiencies in internal controls and recommendations
 
 .
 
 </li>
 <li>
 Escalate critical operational risks to the CAE and ARC and Represent Internal Audit on technical risk matters.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS AND EXPERIENCE
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Operation Management, Aviation Management, Mechanical Engineering or any relevant field. Master&rsquo;s degree is a plus.
 </li>
 <li>
 Minimum of 12-15 years of related work experience in Technical &amp; Operation audit with 3 - 4 years in supervisory level, preferable in aviation sector.
 </li>
 <li>
 CIA, CFE is Mandatory for Non-Omani.
 </li>
 <li>
 Excellent leadership, mentoring and communication skills.
 </li>
 </ul>
 
 
 
 
 
 SKILLS AND COMPETENCIES
 
 
 <ul>
 <li>
 Strategic thinking
 </li>
 <li>
 Leadership
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Attention to Detail
 </li>
 <li>
 Negotiation
 </li>
 <li>
 Influencing
 </li>
 <li>
 Results focus
 </li>
 <li>
 Communication
 </li>
 <li>
 Situational awareness
 </li>
 <li>
 Teamwork
 </li>
 </ul>
</div>

Audit Director – Technical Services & Operations

Bin Al Zafna Trading & Distribution LLC

Job Title:Key Account Manager &ndash; Food Supply for Hotels, Restaurants, Airports &amp; Large CompaniesJob Description:We are seeking an experienced professional in food supply companies within Oman, who has strong market connections and is capable of securing major accounts directly (hotels, restaurants, airports, and large companies) and efficiently supplying food and related products.Requirements:<ul><li>Minimum 3&ndash;5 years of experience in food supply or catering companies.</li><li>Proven experience dealing with hotels, restaurants, airports, and large corporate clients.</li><li>Deep understanding of the supply market and key account management.</li><li>Strong network with:</li><li>Purchasing managers of major hotels and restaurants</li><li>Catering teams at airports and corporate clients</li><li>Excellent negotiation skills and ability to close large contracts.</li><li>Ability to prepare comprehensive proposals and manage major client accounts.</li><li>Valid driving license and readiness for field work.</li></ul>Qualifications:<ul><li>Diploma or Bachelor&rsquo;s degree (experience takes priority).</li><li>Proficiency in Arabic; English is a strong advantage.</li></ul>Benefits:<ul><li>Fixed salary + high commissions on major accounts.</li><li>Opportunity to build the key accounts department from scratch.</li><li>Wide authority in negotiation and supply decisions.</li><li>Fast career growth and job stability.</li></ul>نوع الوظيفة: دوام كاملالراتب المدفوع: ﷼٤٥٠٫٠٠٠&nbsp;لكل شهر

Food Supply (HORECA & Corporates)

<div>
 
 
 JOB SCOPE
 
 
 
 To plan and execute the audits related to Commercial Activities to ensure compliance with laws, regulations, and industry standards. Assess and test controls to identify weaknesses or deficiencies in the infrastructure and systems. Provide assurance, consultancy and recommendations on control deficiencies to the audit, risk &amp; committee.
 
 
 
 
 
 
 
 
 
 ACCOUNTABILITIES
 
 
 <ul>
 <li>
 Plan and manage audit engagements covering finance, commercial, revenue streams in Oman Airports and subsidiaries.
 </li>
 <li>
 Develop audit scopes, objectives, and detailed audit program. Assessing key processes across subsidiaries and joint ventures.
 </li>
 <li>
 Lead audit execution, including fieldwork coordination and review.
 </li>
 <li>
 Assess the efficiency of internal controls, compliance with policies, and risk management practices across group services and subsidiaries. Ensure adherence to financial transparency, integrity, and group-wide standards.
 </li>
 <li>
 Ensure compliance with corporate governance frameworks, shareholder agreements, and performance targets for subsidiaries, driving alignment with corporate strategies.
 </li>
 <li>
 Participate with ERM to conduct enterprise risk assessments and provide strategic guidance to the leadership team on risk mitigation and control improvement.
 </li>
 <li>
 Present audit findings, risk insights, and actionable recommendations to senior executives, the Chief Audit Executive (CAE), and the Audit Committee, contributing to informed decision-making.
 </li>
 <li>
 Review audit working papers and validate findings and root causes.
 </li>
 <li>
 Draft and finalize audit reports with clear, actionable recommendations.
 </li>
 <li>
 Conduct opening and closing meetings with auditees.
 </li>
 <li>
 Track audit findings and action plans, ensuring timely resolution of identified issues and continuous improvement in audit processes.
 </li>
 <li>
 Drive continuous improvement across group services and subsidiaries by recommending and benchmarking best practices in operations, risk management, and internal controls.
 </li>
 <li>
 Encourage process automation, digitization, and enhanced control environments, leveraging audit findings to promote innovation and efficiency.
 </li>
 <li>
 Lead and mentor a team of auditors, ensuring professional development, adherence to IIA standards, and continuous enhancement of audit skills.
 </li>
 <li>
 Escalate significant control or governance issues to the Audit Director.
 </li>
 <li>
 Evaluate maintenance practices, lifecycle management, contractor performance, and adherence to safety and engineering standards. Ensure compliance with ICAO, IATA, and local regulations.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS AND EXPERIENCE
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in accounting, Finance or any relevant field. Master&rsquo;s degree is a plus.
 </li>
 <li>
 Minimum of 7-8 years of related work experience in audit with 3 - 4 years in supervisory level, preferable in aviation sector.
 </li>
 <li>
 CIA, CISA, CFE is required.
 </li>
 <li>
 Excellent leadership, mentoring and communication skills.
 </li>
 </ul>
 
 
 
 
 
 SKILLS AND COMPETENCIES
 
 
 <ul>
 <li>
 Strategic thinking
 </li>
 <li>
 Leadership
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Attention to Detail
 </li>
 <li>
 Negotiation
 </li>
 <li>
 Influencing
 </li>
 <li>
 Results focus
 </li>
 <li>
 Communication
 </li>
 <li>
 Situational awareness
 </li>
 <li>
 Teamwork
 </li>
 </ul>
 
 
</div>

Audit Manager – Commercial

<div>
 
 
 JOB SCOPE
 
 
 
 To plan and execute the audits related to Oman Airports Services to ensure compliance with laws, regulations, and industry standards. Assess and test controls to identify weaknesses or deficiencies in the Services. Provide assurance, consultancy and recommendations on control deficiencies to the audit, risk &amp; committee.
 
 
 
 
 
 
 
 
 
 ACCOUNTABILITIES
 
 
 <ul>
 <li>
 Lead and manage internal audits for various corporate support functions including Finance, HR, Legal, Strategy, Procurement, and Corporate Communications to ensure the effective execution of strategic objectives.
 </li>
 <li>
 Develop and implement risk-based audit plans, assessing key processes across subsidiaries and joint ventures.
 </li>
 <li>
 Assess the efficiency of internal controls, compliance with policies, and risk management practices across group services and subsidiaries. Ensure adherence to financial transparency, integrity, and group-wide standards.
 </li>
 <li>
 Ensure compliance with corporate governance frameworks, shareholder agreements, and performance targets for subsidiaries, driving alignment with corporate strategies.
 </li>
 <li>
 Participate with ERM to conduct enterprise risk assessments and provide strategic guidance to the leadership team on risk mitigation and control improvement.
 </li>
 <li>
 Present audit findings, risk insights, and actionable recommendations to senior executives, the Chief Audit Executive (CAE), and the Audit Committee, contributing to informed decision-making.
 </li>
 <li>
 Review audit working papers and validate findings and root causes.
 </li>
 <li>
 Draft and finalize audit reports with clear, actionable recommendations.
 </li>
 <li>
 Conduct opening and closing meetings with auditees.
 </li>
 <li>
 Track audit findings and action plans, ensuring timely resolution of identified issues and continuous improvement in audit processes.
 </li>
 <li>
 Drive continuous improvement across group services and subsidiaries by recommending and benchmarking best practices in operations, risk management, and internal controls.
 </li>
 <li>
 Encourage process automation, digitization, and enhanced control environments, leveraging audit findings to promote innovation and efficiency.
 </li>
 <li>
 Lead and mentor a team of auditors, ensuring professional development, adherence to IIA standards, and continuous enhancement of audit skills.
 </li>
 <li>
 Escalate significant control or governance issues to the Audit Director.
 </li>
 <li>
 Evaluate maintenance practices, lifecycle management, contractor performance, and adherence to safety and engineering standards. Ensure compliance with ICAO, IATA, and local regulations.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS AND EXPERIENCE
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in accounting, Finance or any relevant field. Master&rsquo;s degree is a plus.
 </li>
 <li>
 Minimum of 7-10 years of related work experience in audit with 3 - 4 years in supervisory level, preferable in aviation sector.
 </li>
 <li>
 CIA, CFE or CISA.
 </li>
 <li>
 Excellent leadership, mentoring and communication skills.
 </li>
 </ul>
 
 
 
 
 
 SKILLS AND COMPETENCIES
 
 
 <ul>
 <li>
 Strategic thinking
 </li>
 <li>
 Leadership
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Attention to Detail
 </li>
 <li>
 Negotiation
 </li>
 <li>
 Influencing
 </li>
 <li>
 Results focus
 </li>
 <li>
 Communication
 </li>
 <li>
 Situational awareness
 </li>
 <li>
 Teamwork
 </li>
 </ul>
 
 
</div>

Audit Manager – Group Services & Subsidiaries

<div>
 
 
 JOB SCOPE
 
 
 
 To plan and execute the audits related to Airports Technical Services to ensure compliance with laws, regulations, and industry standards. Assess and test controls to identify weaknesses or deficiencies in the infrastructure and systems. Provide assurance, consultancy and recommendations on control deficiencies to the audit, risk &amp; committee.
 
 
 
 
 
 
 ACCOUNTABILITIES
 
 
 <ul>
 <li>
 Plan and execute audit fieldwork across assigned technical areas covering engineering, maintenance, facilities, airside/landside operations, and capital projects.
 </li>
 <li>
 Assess operational risk management, asset integrity, safety controls, and regulatory compliance.
 </li>
 <li>
 Prepare audit workpapers and support overall execution of infrastructure-related audits.
 </li>
 <li>
 Evaluate maintenance records, service agreements, and engineering controls; document compliance gaps and recommend control improvements.
 </li>
 <li>
 Verify departmental and contractor compliance with relevant technical regulations; assist in gathering and reviewing regulatory audit evidence.
 </li>
 <li>
 Conduct audit reviews of project documentation and processes; test controls related to procurement, budgeting, timelines, and contractor performance.
 </li>
 <li>
 Assess risks associated with technical project execution; review change orders and track schedule milestones; support assessment of project governance mechanism.
 </li>
 <li>
 Conduct walkthroughs and audits of safety systems; review logs, drills, and compliance with operational readiness protocols.
 </li>
 <li>
 Perform detailed control testing and data analysis for operational technology systems, flag system performance issues and configuration risks.
 </li>
 <li>
 Support technical audits focusing on cybersecurity elements related to operational infrastructure; document findings and recommend remediation steps.
 </li>
 <li>
 Collect and analyze operational data; prepare summaries on technical performance metrics and highlight inefficiencies or trends
 </li>
 <li>
 Assist in fieldwork, evidence collection, and reporting for audits related to ISO certifications, environmental controls, and compliance with technical authorities.
 </li>
 <li>
 Liaise with relevant departments to gather operational insight; contribute to risk assessments and suggest focus areas for future audit coverage.
 </li>
 <li>
 Investigate incidents through data analysis, interviews, and document reviews; prepare initial root cause assessments and propose internal control improvements.
 </li>
 <li>
 Draft audit reports highlighting operational risks and improvement opportunities.
 </li>
 <li>
 Escalate high-risk findings immediately to the Audit Director and CAE.
 </li>
 <li>
 Follow up on recommendations and generate progress report on implementation of recommendations based on agreed upon timeline.
 </li>
 <li>
 Support investigations and special operational reviews.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 QUALIFICATIONS AND EXPERIENCE
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering or any relevant field, Master&rsquo;s degree is a plus.
 </li>
 <li>
 Minimum of 7-10 years of related work experience in technical audit with 3 - 4 years in supervisory level, preferable in aviation sector.
 </li>
 <li>
 CIA, CFE or CISA is Mandatory.
 </li>
 <li>
 Excellent leadership, mentoring and communication skills.
 </li>
 </ul>
 
 
 
 
 
 SKILLS AND COMPETENCIES
 
 
 <ul>
 <li>
 Strategic thinking
 </li>
 <li>
 Leadership
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Attention to Detail
 </li>
 <li>
 Negotiation
 </li>
 <li>
 Influencing
 </li>
 <li>
 Results focus
 </li>
 <li>
 Communication
 </li>
 <li>
 Situational awareness
 </li>
 <li>
 Teamwork
 </li>
 </ul>
 
 
</div>

Audit Manager – Technical Services

<div>
 
 
 
 Role Purpose
 
 
 
 
 The Director, Strategy &amp; Guest Experience is responsible for defining and driving the organization&rsquo;s strategic direction while embedding a world-class, end-to-end guest experience across all airports and business units. The role leads strategic planning and reporting for Oman Airport Company and group of companies, setting and analysing key initiatives and key performance management metrics across the company, transformation initiatives, and guest experience design, ensuring alignment with corporate objectives, national aviation priorities, and international best practices.
 
 
 This role acts as a central
 
 Centre of Excellence leader
 
 , setting standards, frameworks, and governance for strategy execution and guest experience across the airport portfolio.
 
 
 
 
 
 
 
 Job Scope
 
 
 
 <ul>
 <li>
 Corporate and business unit strategy development and execution
 </li>
 <li>
 Group of Company strategy alignment, and overseeing their strategy and reporting
 </li>
 <li>
 Guest (passenger) experience strategy and service design
 </li>
 <li>
 Enterprise performance management and KPIs
 </li>
 <li>
 Strategic initiatives, transformation programs, and innovation
 </li>
 <li>
 Cross-functional alignment across operations, digital, commercial, and support functions
 </li>
 <li>
 External benchmarking, partnerships, and industry positioning
 </li>
 </ul>
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 
 
 Strategy &amp; Corporate Planning
 
 
 <ul>
 <li>
 Lead the development of corporate, medium-term, and long-term strategic plans aligned with shareholder and national objectives.
 </li>
 <li>
 Translate strategy into actionable roadmaps, initiatives, and measurable outcomes.
 </li>
 <li>
 Oversee enterprise performance management frameworks, including KPIs, scorecards, and strategic reviews.
 </li>
 <li>
 Conduct market, industry, and competitive analysis to inform strategic decision-making.
 </li>
 <li>
 Support M&amp;A, partnerships, and new business opportunities where relevant.
 </li>
 </ul>
 
 
 Guest Experience &amp; Service Excellence
 
 
 <ul>
 <li>
 Define and own the end-to-end guest experience vision across the passenger journey (landside to airside and beyond).
 </li>
 <li>
 Establish guest experience standards, design principles, and service frameworks across all airports.
 </li>
 <li>
 Lead customer insights, research, journey mapping, and experience redesign initiatives.
 </li>
 <li>
 Oversee customer satisfaction metrics (e.g., ASQ, NPS) and drive continuous improvement plans.
 </li>
 <li>
 Champion a guest-centric culture across the organization and its partners.
 </li>
 </ul>
 
 
 Transformation &amp; Innovation
 
 
 <ul>
 <li>
 Sponsor and govern strategic transformation initiatives, including streamlining reporting and service innovations.
 </li>
 <li>
 Work closely with Digital, Operations, Commercial, and Technology teams to ensure strategy and experience are embedded into execution.
 </li>
 <li>
 Promote innovation, best practices, and global benchmarks in airport strategy and experience design.
 </li>
 </ul>
 
 
 Governance &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Act as the strategic advisor to executive leadership on strategy and guest experience matters.
 </li>
 <li>
 Coordinate cross-functional and multi-airport alignment through CoE governance structures.
 </li>
 <li>
 Engage with regulators, airlines, concessionaires, government entities, and industry bodies as required.
 </li>
 <li>
 Represent the organization in industry forums related to strategy, service excellence, and airport innovation.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Strategy, Management, Engineering, Aviation Management, or a related field.
 </li>
 <li>
 Master&rsquo;s degree (MBA or equivalent) is highly preferred.
 </li>
 <li>
 Professional certifications in strategy, customer experience, or quality/service excellence are an advantage.
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum
 
 10 years
 
 of progressive experience in strategy, transformation, or customer/guest experience roles with priority given to aviation industry experience.
 </li>
 <li>
 Proven senior leadership experience, preferably within
 
 airports, aviation, transport, infrastructure, hospitality, or large service organizations
 
 .
 </li>
 <li>
 Demonstrated experience leading enterprise-wide strategic planning and execution.
 </li>
 <li>
 Strong background in designing and delivering customer or guest experience improvements at scale.
 </li>
 <li>
 Experience working with multiple stakeholders in complex, regulated environments.
 </li>
 </ul>
 
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 
 
 Core Skills
 
 
 <ul>
 <li>
 Strategic thinking and business acumen
 </li>
 <li>
 Manging a portfolio of group of companies
 </li>
 <li>
 Guest experiences design and service excellence
 </li>
 <li>
 Performance management and KPI development
 </li>
 <li>
 Transformation and change management
 </li>
 <li>
 Data-driven decision making and insights
 </li>
 <li>
 Stakeholder and executive-level communication
 </li>
 </ul>
 
 
 Leadership &amp; Behavioural Competencies
 
 
 <ul>
 <li>
 Visionary leadership with the ability to influence without direct authority
 </li>
 <li>
 Strong collaboration and cross-functional alignment
 </li>
 <li>
 Results-oriented with a focus on value creation
 </li>
 <li>
 Innovative and future-focused mindset
 </li>
 <li>
 High emotional intelligence and customer empathy
 </li>
 <li>
 Ability to operate effectively in a fast-paced, complex airport environment
 </li>
 </ul>
 
 
 
 
 
 
 Success Measures
 
 
 
 <ul>
 <li>
 Successful execution of corporate strategy and strategic initiatives
 </li>
 <li>
 Measurable improvement in guest experience metrics and service quality
 </li>
 <li>
 Strong alignment between strategy, operations, and digital initiatives
 </li>
 <li>
 Enhanced organizational maturity in strategy and guest experience capabilities
 </li>
 <li>
 Positive stakeholder and partner feedback
 </li>
 </ul>
 
 
</div>

Director - Strategy & Guest Experience

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