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automobile service advisor

Global Access Cars Automobile Trading LLC

Who are we?CARS24 isn’t just a name; we’re a driving force in the pre-owned automobile industry, revolutionizing the way buyers get behind the wheel of their dream cars. From earning unicorn status in India to hitting the gas on our global expansion across the UAE and Australia, we’re all about turning the gears of innovation. Our secret? A dream team that leads with passion and drives with purpose. Now, we’re revving up our team in the UAE and looking for talent ready to make our journey of progress their own. Buckle up, because the current pit stop is within the Refurbishment function as a Service Advisor. What would you do while you work with us?<ul><li>Welcome customers like they just pulled into the VIP lane—professional, polished, and prompt.</li><li>Pop the hood on customer concerns—listen closely and document service needs with precision.</li><li>Break down recommended repairs like a trusted service manual—clear, honest, and jargon-free.</li><li>Keep customers in the driver’s seat—provide regular status updates and follow up like clockwork.</li><li>Maintain repair orders and job cards with the accuracy of a finely tuned engine.</li></ul> What are we looking for?<ul><li>Minimum 2 years of experience, preferably with authorized dealers or high-end/reputed service centers.</li><li>Someone who looks the part and talks the torque—presentable with excellent communication and negotiation skills.</li><li>Strong technical know-how under the hood—able to connect with both customers and technicians.</li><li>Graduate or Diploma holder, preferably in Automobile or Mechanical Engineering.</li><li>Must be detail-oriented.</li><li>Must be able to speak Arabic.</li></ul> What do we offer?<ul><li>Competitive renumeration as per current industry standards.</li><li>Benefits as per regional norms.</li><li>A culture that gives you freedom to showcase your ideas and helps you explore avenues of upskilling yourself.</li><li>An opportunity to work alongside some of the best minds in the industry.</li></ul>

Service Advisor - Arabic Speaker

TALENTMATE

<div>
 
 Job Description
 
 
 
 The role of a Service Advisor in the automotive industry is pivotal as it acts as a bridge between the customer and the mechanic, ensuring that clients' automotive needs are accurately assessed and met. A Service Advisor must possess excellent customer service skills to build and maintain relationships with clients, providing them with a seamless experience from the moment they walk through the door to the completion of their vehicle service. They are responsible for creating service orders, communicating with customers about vehicle problems and repair timelines, and acting as a liaison between customers and the service team. This position plays a crucial role in ensuring customer satisfaction, service retention, and revenue growth for the dealership or service center. The ideal candidate will thrive in a fast-paced environment, possess strong multitasking abilities, and demonstrate a comprehensive understanding of automotive technology.
 
 
 
 Responsibilities
 
 
 
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 Greet customers promptly and courteously upon their arrival at the service center.
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 Conduct initial customer consultations to determine automotive service requirements and concerns.
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 Create detailed and accurate service orders based on customer needs and vehicle inspections.
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 Communicate service and repair updates to customers in a timely manner.
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 Coordinate with automotive technicians to ensure accurate diagnosis and repair of vehicles.
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 Advise customers on the importance of regular maintenance and promote service retention.
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 Assist customers in understanding repair procedures, costs, and timelines effectively.
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 Handle customer complaints and resolve issues to maintain satisfaction levels.
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 Maintain customer records and documentation in the dealership management system.
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 Liaise with the parts department to ensure availability of necessary automotive parts.
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 Provide exceptional customer service to enhance dealership reputation and customer loyalty.
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 Monitor and manage workflow to ensure timely service delivery to customers.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
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 High school diploma or equivalent; further education preferred in automotive technology.
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 Proven experience as a Service Advisor or in a similar customer-facing role.
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 Strong understanding of automotive technology, service processes, and repair techniques.
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 Excellent communication and customer service skills with a professional demeanor.
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 Ability to multitask and manage time effectively in a fast-paced environment.
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 Proficiency with dealership management software and Microsoft Office applications.
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 Problem-solving skills with a focus on customer satisfaction and service improvement.
 
 
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 </ul>
 Job Details
 
 
 Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.talentmate.com Job Function: Customer Service Company Industry/
 
 
 Sector: Recruitment &amp; Staffing
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
 Report
 
 
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

Service Advisor | Automotive 10N25

Takumi Motors

Job Summary:The Automotive Service Advisor acts as the communication link between customers and the workshop. They are responsible for understanding the customer's vehicle issues, coordinating with technicians, preparing repair orders, and ensuring the customer receives clear updates and excellent service throughout the repair process.Key Responsibilities:<ul><li>Greet customers and understand their service needs through clear communication and effective questioning.</li><li>Create detailed and accurate repair orders and job cards.</li><li>Advise customers on necessary and recommended services or repairs.</li><li>Coordinate with workshop technicians to determine vehicle issues and job status.</li><li>Provide timely updates to customers about service progress, costs, and delivery times.</li><li>Prepare cost estimates and obtain customer approvals before proceeding with work.</li><li>Conduct follow-up calls post-service to ensure customer satisfaction.</li><li>Handle customer queries, complaints, and ensure resolution in a professional manner.</li><li>Maintain accurate customer and vehicle service records.</li><li>Promote additional products or services (e.g., oil change packages, seasonal checks) when appropriate.</li></ul>Requirements:<ul><li>Proven experience as a Service Advisor or similar role in the automotive industry.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and time-management abilities.</li><li>Technical knowledge of vehicle systems is an advantage.</li><li>Proficiency in using service management software.</li><li>Customer-first attitude with a focus on satisfaction and quality.</li></ul>Qualifications:<ul><li>High School Diploma or equivalent (required).</li><li>Technical training or certification in automotive services (preferred).</li><li>Valid UAE driving license.</li></ul>Key Skills:<ul><li>Customer service &amp; sales orientation</li><li>Problem-solving</li><li>Multitasking under pressure</li><li>Attention to detail</li><li>Team collaboration</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of Experience do you have in Customer handling?</li><li>How many years of experience do you have with Automotive?</li><li>Do you have previous experience in a Multibrand Workshop as a Service Advisor?</li></ul>Application Deadline: 15/11/2025Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per month

Automotive Service Advisor

Alba Corporation

We are looking for a Service Advisor to join our team at Alba Cars and serve as the key liaison between customers and our technical team, ensuring a premium service experience from start to finish.This role is ideal for someone with strong communication skills, a customer-first mindset, and a passion for the automotive industry. The ideal candidate will manage service bookings, coordinate workshop tasks, and contribute to revenue through effective upselling and cross-selling of aftersales services. If you thrive in a fast-paced, client-facing environment and enjoy building lasting customer relationships, we&rsquo;d love to hear from you.Customer Interaction &amp; Service Coordination<ul><li>Greet customers and assess their service needs with professionalism and attention to detail.</li><li>Prepare accurate service estimates and explain job scopes, timelines, and pricing transparently.</li><li>Coordinate with the workshop team to ensure timely service completion and status updates.</li><li>Handle customer inquiries, concerns, and complaints with a solution-oriented approach.</li></ul>Sales Support &amp; Documentation<ul><li>Upsell additional services, maintenance packages, and accessories where applicable.</li><li>Maintain detailed and organized records of service transactions, warranty claims, and follow-ups.</li><li>Assist in daily showroom operations and support the sales team as needed.</li><li>Ensure service quality and customer satisfaction standards are consistently met.</li></ul>Requirements<ul><li>Minimum 2 years of experience in a Service Advisor or customer-facing automotive role.</li><li>Strong communication and interpersonal skills; fluency in English required (Arabic is a plus).</li><li>Proficient in multitasking, coordination, and time management.</li><li>Knowledge of automotive brands, service processes, and basic technical terminology.</li><li>Familiarity with CRM tools or automotive service software is a plus.</li><li>Customer-centric, sales-oriented, and proactive in problem-solving.</li></ul>Salary &amp; BenefitsSalary Range: 6,000 &ndash; 10,000 AED (base salary plus commission)<ul><li>Work Visa sponsorship</li><li>Medical Insurance (as per UAE law)</li><li>Training and development support</li><li>Performance-based incentives</li></ul>Work ArrangementType: Full-time, on-site position. Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.Why Join Us?&#10004; Be the face of a premium automotive brand and create standout customer experiences. &#10004; Work with a passionate team in a high-performance showroom environment. &#10004; Develop your skills in service coordination, sales, and client relations. &#10004; Enjoy a competitive salary package with performance-based rewards.Ready to deliver exceptional service in the automotive industry? Apply now with your CV highlighting relevant experience.Job Type: Full-timePay: AED6,000.00 - AED10,000.00 per month

Service Advisor - Car showroom

Greenfix Property Care

You'll be part of a collaborative Aftersales department, reporting to the Assistant Aftersales Manager or Aftersales Manager. Our team is committed to delivering exceptional service, achieving revenue targets, and maintaining top scores in customer satisfaction and principal's dealer clinic activities.Required Skills to Be Successful<ul><li>DAE Diploma in Automobile or Mechanical Engineering</li><li>3+ years of experience as a Service Advisor or Service Consultant in a reputable automotive dealership</li><li>Proficiency in PC skills/MS Office and the ability to use a Dealer Management System (DMS) with minimal training</li><li>Technical understanding of automotive service requirements</li></ul>

Service Advisor

Toretto Auto Services

Job Summary:The Service Advisor acts as the main link between customers and the workshop. They are responsible for understanding customer complaints, preparing job estimates, coordinating with technicians, and ensuring timely delivery of vehicles with complete customer satisfaction.Key Responsibilities:<ul><li>Greet customers and understand their vehicle service and repair requirements.</li><li>Record customer complaints accurately and open job cards in the system.</li><li>Provide service estimates and explain repair details, costs, and timelines to customers.</li><li>Coordinate with workshop technicians to ensure accurate diagnosis and repair.</li><li>Monitor job progress and update customers on repair status.</li><li>Conduct a final inspection before vehicle delivery to ensure quality service.</li><li>Prepare and explain the final invoice to the customer.</li><li>Handle customer feedback and resolve service-related concerns promptly.</li><li>Promote additional services or maintenance packages when appropriate.</li><li>Maintain records of customer interactions, service history, and follow-ups.</li><li>Ensure workshop jobs are completed as per manufacturer and company standards.</li><li>Support service campaigns, warranty claims, and aftersales programs.</li></ul>Qualifications &amp; Skills:<ul><li>Diploma / Degree in Automobile Engineering or related field (preferred).</li><li>2&ndash;5 years of experience as a Service Advisor in the automotive industry.</li><li>Strong technical knowledge of vehicles (mechanical &amp; electrical).</li><li>Excellent communication and customer handling skills.</li><li>Ability to prepare job estimates and explain repairs clearly to customers.</li><li>Basic computer knowledge (DMS / ERP systems, MS Office).</li><li>Positive attitude, patience, and ability to work under pressure.</li></ul>Key Competencies:<ul><li>Customer Service Orientation</li><li>Communication &amp; Interpersonal Skills</li><li>Technical Understanding</li><li>Team Coordination</li><li>Problem Solving &amp; Decision Making</li></ul>Work Environment:<ul><li>Workshop and front-office-based role.</li><li>Interaction with customers, technicians, and service team daily.</li><li>Requires neat appearance and professional behavior.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per month

United Al Saqer Group

Job DescriptionEstablished more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of six UAE-based companies encompassing several key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction, and Royal Joinery.We are recruiting an Autoline Support Analyst to join our exceptional ICT Department. The role will involve the delivery of a wide range of technical solutions, working on multiple projects in parallel and being responsible for the delivery of technical tasks on those projects.Area Of ResponsibilitySystem Support &amp; TroubleshootingProvide day-to-day functional and technical support for Autoline (Keyloop/CDK) Dealer Management System users across multiple business units.Diagnose, analyze, and resolve application issues related to Sales, Service, Parts, CRM, and Accounting modules.Log, track, and resolve incidents using the company s helpdesk or escalation system.Coordinate with software vendors for unresolved or complex technical issues.User Management &amp; ConfigurationManage user access, permissions, and security roles within the Autoline system.Configure workflows, settings, and user profiles according to operational requirements.Support new module or branch setups, data migration, and configuration activities.System Maintenance &amp; UpdatesMonitor system performance and ensure application availability and reliability.Assist in software upgrades, patch management, and UAT (User Acceptance Testing).Verify system functionality post-upgrade and coordinate with internal IT teams.Training &amp; User EnablementConduct onboarding and user training sessions for new and existing employees.Develop and maintain user manuals, SOPs, and training guides.Support staff in effectively using Autoline modules to optimize productivity.Data Integrity &amp; ReportingEnsure data accuracy and consistency across all modules and departments.Generate and support operational reports and dashboards as per management requirements.Facilitate integrations between Autoline and third-party systems such as CRM, ERP, and BI tools.Process Improvement &amp; DocumentationIdentify system inefficiencies and recommend workflow or configuration improvements.Maintain documentation, change logs, and standard operating procedures.Participate in internal system audits to ensure data and IT governance compliance.Collaboration &amp; CoordinationWork closely with department heads to understand business needs and translate them into system solutions.Liaise with IT infrastructure teams on server, network, or access-related issues.Coordinate with vendors for technical support, enhancements, and new features.Job requirementsQualifications &amp; Certifications &amp; Experience (mandatory &amp; Preferred)Bachelor s degree in Information Technology, Computer Science, or related field.Minimum 5 years of experience supporting DMS systems, preferably Autoline (Keyloop/CDK Global).Strong understanding of dealership operations (Sales, Service, Parts, CRM, and Finance).Experience troubleshooting application, database, and access-related issues.Familiarity with SQL, system configuration, and reporting tools.Excellent analytical, communication, and customer service skills.Ability to work under pressure and manage multiple support requests.Technical SkillsSKILLS &amp; COMPETENCIES (Technical, Behavioral, and Soft):Autoline / Keyloop DMSSQL &amp; Data AnalysisSystem Configuration &amp; User ManagementHelpdesk &amp; Ticketing SystemsDMS Integration SupportReporting &amp; DocumentationMicrosoft Office (Advanced Excel Functions)Behavioral CompetenciesCustomer Focus   Understands user challenges and proactively resolves them.Accountability &amp; Ownership   Delivers high-quality results with minimal supervision.Agility &amp; Adaptability   Responds effectively to change and supports others through transitions.Collaboration &amp; Influence   Builds strong cross-functional relationships and resolves conflicts constructively.Result Orientation   Sets clear goals and works proactively to achieve high performance.Location: Abu Dhabi

Autoline Support Analyst

Explore 5394+ Automobile service advisor in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

5394 automobile service advisor jobs IN Dubai United Arab Emirates

Service Advisor - Arabic Speaker

Service Advisor | Automotive 10N25

Automotive Service Advisor

Service Advisor - Car showroom

Service Advisor

Service Advisor

Autoline Support Analyst