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automotive service advisor

Takumi Motors

Job Summary:The Automotive Service Advisor acts as the communication link between customers and the workshop. They are responsible for understanding the customer's vehicle issues, coordinating with technicians, preparing repair orders, and ensuring the customer receives clear updates and excellent service throughout the repair process.Key Responsibilities:<ul><li>Greet customers and understand their service needs through clear communication and effective questioning.</li><li>Create detailed and accurate repair orders and job cards.</li><li>Advise customers on necessary and recommended services or repairs.</li><li>Coordinate with workshop technicians to determine vehicle issues and job status.</li><li>Provide timely updates to customers about service progress, costs, and delivery times.</li><li>Prepare cost estimates and obtain customer approvals before proceeding with work.</li><li>Conduct follow-up calls post-service to ensure customer satisfaction.</li><li>Handle customer queries, complaints, and ensure resolution in a professional manner.</li><li>Maintain accurate customer and vehicle service records.</li><li>Promote additional products or services (e.g., oil change packages, seasonal checks) when appropriate.</li></ul>Requirements:<ul><li>Proven experience as a Service Advisor or similar role in the automotive industry.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and time-management abilities.</li><li>Technical knowledge of vehicle systems is an advantage.</li><li>Proficiency in using service management software.</li><li>Customer-first attitude with a focus on satisfaction and quality.</li></ul>Qualifications:<ul><li>High School Diploma or equivalent (required).</li><li>Technical training or certification in automotive services (preferred).</li><li>Valid UAE driving license.</li></ul>Key Skills:<ul><li>Customer service &amp; sales orientation</li><li>Problem-solving</li><li>Multitasking under pressure</li><li>Attention to detail</li><li>Team collaboration</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of Experience do you have in Customer handling?</li><li>How many years of experience do you have with Automotive?</li><li>Do you have previous experience in a Multibrand Workshop as a Service Advisor?</li></ul>Application Deadline: 15/11/2025Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per month

Automotive Service Advisor

TALENTMATE

<div>
 
 Job Description
 
 
 
 The role of a Service Advisor in the automotive industry is pivotal as it acts as a bridge between the customer and the mechanic, ensuring that clients' automotive needs are accurately assessed and met. A Service Advisor must possess excellent customer service skills to build and maintain relationships with clients, providing them with a seamless experience from the moment they walk through the door to the completion of their vehicle service. They are responsible for creating service orders, communicating with customers about vehicle problems and repair timelines, and acting as a liaison between customers and the service team. This position plays a crucial role in ensuring customer satisfaction, service retention, and revenue growth for the dealership or service center. The ideal candidate will thrive in a fast-paced environment, possess strong multitasking abilities, and demonstrate a comprehensive understanding of automotive technology.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Greet customers promptly and courteously upon their arrival at the service center.
 </li>
 <li>
 Conduct initial customer consultations to determine automotive service requirements and concerns.
 </li>
 <li>
 Create detailed and accurate service orders based on customer needs and vehicle inspections.
 </li>
 <li>
 Communicate service and repair updates to customers in a timely manner.
 </li>
 <li>
 Coordinate with automotive technicians to ensure accurate diagnosis and repair of vehicles.
 </li>
 <li>
 Advise customers on the importance of regular maintenance and promote service retention.
 </li>
 <li>
 Assist customers in understanding repair procedures, costs, and timelines effectively.
 </li>
 <li>
 Handle customer complaints and resolve issues to maintain satisfaction levels.
 </li>
 <li>
 Maintain customer records and documentation in the dealership management system.
 </li>
 <li>
 Liaise with the parts department to ensure availability of necessary automotive parts.
 </li>
 <li>
 Provide exceptional customer service to enhance dealership reputation and customer loyalty.
 </li>
 <li>
 Monitor and manage workflow to ensure timely service delivery to customers.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; further education preferred in automotive technology.
 </li>
 <li>
 Proven experience as a Service Advisor or in a similar customer-facing role.
 </li>
 <li>
 Strong understanding of automotive technology, service processes, and repair techniques.
 </li>
 <li>
 Excellent communication and customer service skills with a professional demeanor.
 </li>
 <li>
 Ability to multitask and manage time effectively in a fast-paced environment.
 </li>
 <li>
 Proficiency with dealership management software and Microsoft Office applications.
 </li>
 <li>
 Problem-solving skills with a focus on customer satisfaction and service improvement.
 
 
 </li>
 </ul>
 Job Details
 
 
 Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.talentmate.com Job Function: Customer Service Company Industry/
 
 
 Sector: Recruitment &amp; Staffing
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
 Report
 
 
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

Service Advisor | Automotive 10N25

Greenfix Property Care

You'll be part of a collaborative Aftersales department, reporting to the Assistant Aftersales Manager or Aftersales Manager. Our team is committed to delivering exceptional service, achieving revenue targets, and maintaining top scores in customer satisfaction and principal's dealer clinic activities.Required Skills to Be Successful<ul><li>DAE Diploma in Automobile or Mechanical Engineering</li><li>3+ years of experience as a Service Advisor or Service Consultant in a reputable automotive dealership</li><li>Proficiency in PC skills/MS Office and the ability to use a Dealer Management System (DMS) with minimal training</li><li>Technical understanding of automotive service requirements</li></ul>

Service Advisor

Alba Corp

We are looking for a Service Advisor to join our team at Alba Cars and serve as the key liaison between customers and our technical team, ensuring a premium service experience from start to finish. This role is ideal for someone with strong communication skills, a customer-first mindset, and a passion for the automotive industry. The ideal candidate will manage service bookings, coordinate workshop tasks, and contribute to revenue through effective upselling and cross-selling of aftersales services. If you thrive in a fast-paced, client-facing environment and enjoy building lasting customer relationships, we d love to hear from you. Customer Interaction &amp; Service Coordination <ul>
<li> Greet customers and assess their service needs with professionalism and attention to detail. </li>
<li> Prepare accurate service estimates and explain job scopes, timelines, and pricing transparently. </li>
<li> Coordinate with the workshop team to ensure timely service completion and status updates. </li>
<li> Handle customer inquiries, concerns, and complaints with a solution-oriented approach. </li>
</ul> Sales Support &amp; Documentation <ul>
<li> Upsell additional services, maintenance packages, and accessories where applicable. </li>
<li> Maintain detailed and organized records of service transactions, warranty claims, and follow-ups. </li>
<li> Assist in daily showroom operations and support the sales team as needed. </li>
<li> Ensure service quality and customer satisfaction standards are consistently met. </li>
</ul> Requirements <ul>
<li> Minimum 2 years of experience in a Service Advisor or customer-facing automotive role. </li>
<li> Strong communication and interpersonal skills; fluency in English required (Arabic is a plus). </li>
<li> Proficient in multitasking, coordination, and time management. </li>
<li> Knowledge of automotive brands, service processes, and basic technical terminology. </li>
<li> Familiarity with CRM tools or automotive service software is a plus. </li>
<li> Customer-centric, sales-oriented, and proactive in problem-solving. </li>
</ul> Salary &amp; Benefits Work Visa sponsorship<ul>
<li> Medical Insurance (as per UAE law) </li>
<li> Training and development support </li>
<li> Performance-based incentives </li>
</ul> Work Arrangement

Ali & Sons

Service Advisor
 About the Role 
 We are looking for a Service Advisor to act as the primary contact between customers and the workshop team. The role ensures professional customer service, smooth repair processes, and achievement of workshop targets in labor and parts sales. Key Responsibilities
Welcome customers, prepare job cards, and record customer concerns, damages, and approvals.
Coordinate with the Foreman on required work and ensure accurate documentation in DMS.
Keep customers updated through regular follow-ups and provide service advice on vehicle needs.
Review service history to validate current repair requests and warranty eligibility.
Obtain repair approvals and maintain proper evidence.
Resolve customer concerns in coordination with the Customer Relations team.
Monitor and update WIP reports regularly.
Ensure compliance with health &amp; safety procedures and maintain a professional image.
Perform additional duties as assigned by the Service Manager. KPIs
Achievement of labor and parts sales targets.
Customer Satisfaction Index (CSI) scores.
Completion of required online training.
Management of WIP and reduction of unjustified job cards. Qualifications
2 5 years experience as a Service Advisor in the automotive industry (UAE experience preferred).
Strong knowledge of vehicle servicing and warranty procedures.
Excellent communication and customer service skills.
Fluency in English (Arabic is an advantage).
Proficiency in MS Office and dealership management systems (DMS).

Alba Corporation

We are looking for a Service Advisor to join our team at Alba Cars and serve as the key liaison between customers and our technical team, ensuring a premium service experience from start to finish.This role is ideal for someone with strong communication skills, a customer-first mindset, and a passion for the automotive industry. The ideal candidate will manage service bookings, coordinate workshop tasks, and contribute to revenue through effective upselling and cross-selling of aftersales services. If you thrive in a fast-paced, client-facing environment and enjoy building lasting customer relationships, we&rsquo;d love to hear from you.Customer Interaction &amp; Service Coordination<ul><li>Greet customers and assess their service needs with professionalism and attention to detail.</li><li>Prepare accurate service estimates and explain job scopes, timelines, and pricing transparently.</li><li>Coordinate with the workshop team to ensure timely service completion and status updates.</li><li>Handle customer inquiries, concerns, and complaints with a solution-oriented approach.</li></ul>Sales Support &amp; Documentation<ul><li>Upsell additional services, maintenance packages, and accessories where applicable.</li><li>Maintain detailed and organized records of service transactions, warranty claims, and follow-ups.</li><li>Assist in daily showroom operations and support the sales team as needed.</li><li>Ensure service quality and customer satisfaction standards are consistently met.</li></ul>Requirements<ul><li>Minimum 2 years of experience in a Service Advisor or customer-facing automotive role.</li><li>Strong communication and interpersonal skills; fluency in English required (Arabic is a plus).</li><li>Proficient in multitasking, coordination, and time management.</li><li>Knowledge of automotive brands, service processes, and basic technical terminology.</li><li>Familiarity with CRM tools or automotive service software is a plus.</li><li>Customer-centric, sales-oriented, and proactive in problem-solving.</li></ul>Salary &amp; BenefitsSalary Range: 6,000 &ndash; 10,000 AED (base salary plus commission)<ul><li>Work Visa sponsorship</li><li>Medical Insurance (as per UAE law)</li><li>Training and development support</li><li>Performance-based incentives</li></ul>Work ArrangementType: Full-time, on-site position. Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.Why Join Us?&#10004; Be the face of a premium automotive brand and create standout customer experiences. &#10004; Work with a passionate team in a high-performance showroom environment. &#10004; Develop your skills in service coordination, sales, and client relations. &#10004; Enjoy a competitive salary package with performance-based rewards.Ready to deliver exceptional service in the automotive industry? Apply now with your CV highlighting relevant experience.Job Type: Full-timePay: AED6,000.00 - AED10,000.00 per month

Service Advisor - Car showroom

Ali & Sons Holding LLC

About the Role We are looking for a Service Advisor to act as the primary contact between customers and the workshop team. The role ensures professional customer service, smooth repair processes, and achievement of workshop targets in labor and parts sales. Key Responsibilities <ul><li>Welcome customers, prepare job cards, and record customer concerns, damages, and approvals.</li><li>Coordinate with the Foreman on required work and ensure accurate documentation in the DMS.</li><li>Keep customers updated through regular follow-ups and provide service advice on vehicle needs.</li><li>Review service history to validate current repair requests and warranty eligibility.</li><li>Obtain repair approvals and maintain proper evidence.</li><li>Resolve customer concerns in coordination with the Customer Relations team.</li><li>Monitor and update WIP reports regularly.</li><li>Ensure compliance with health and safety procedures and maintain a professional image.</li><li>Perform additional duties as assigned by the Service Manager.</li><li>KPIs: Achieve labor and parts sales targets.</li><li>Customer Satisfaction Index (CSI) scores.</li><li>Completion of required online training.</li><li>Management of WIP and reduction of unjustified job cards.</li></ul> Qualifications <ul><li>2-5 years' experience as a Service Advisor in the automotive industry (UAE experience preferred).</li><li>Strong knowledge of vehicle servicing and warranty procedures.</li><li>Excellent communication and customer service skills.</li><li>Fluency in English (Arabic is an advantage).</li><li>Proficiency in MS Office and dealership management systems (DMS).</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul>Referrals increase your chances of interviewing at Ali & Sons Holding LLC.

Explore 5522+ Automotive service advisor in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

5522 automotive service advisor jobs IN Dubai United Arab Emirates

Automotive Service Advisor

Service Advisor | Automotive 10N25

Service Advisor

Service Advisor

Service Advisor

Service Advisor - Car showroom

Service Advisor