automotive service advisor

AMC MOTORS TRADING LLC

We are looking for a customer-focused and experienced Automotive Service Advisor to join our automobile service team in the UAE. The ideal candidate must be fluent in Hindi (very strictly mandatory) and should have strong technical understanding of vehicle servicing, excellent communication skills, and the ability to manage customer service requirements efficiently.Key Responsibilities<ul><li>Greet customers and understand vehicle service or repair requirements</li><li>Prepare job cards, cost estimates, and service timelines</li><li>Explain technical issues and recommended repairs clearly to customers</li><li>Coordinate with workshop technicians and ensure timely job completion</li><li>Follow up with customers regarding service status and vehicle delivery</li><li>Promote service packages, value-added services, and maintenance plans</li><li>Ensure high customer satisfaction and handle complaints professionally</li><li>Maintain accurate service records and customer data in the system</li><li>Adhere to company policies, quality standards, and safety procedures</li></ul>Mandatory Requirements<ul><li>Fluency in Hindi &ndash; VERY STRICTLY MANDATORY (spoken &amp; written)</li><li>Minimum 2&ndash;4 years of experience as a Service Advisor in automobile vehicle service centers</li><li>Good knowledge of vehicle service, repairs, spares,e-catalogues, and maintenance procedures</li><li>Strong customer handling, communication, and coordination skills</li><li>Ability to work under pressure and manage multiple customers</li></ul>Preferred Qualifications<ul><li>Valid UAE Driving License &ndash; Category 3 (Preferred)</li><li>Experience in UAE automobile workshops or authorized dealerships</li><li>Knowledge of CRM / DMS systems</li><li>Fluency in English or other languages is an added advantage</li></ul>Salary &amp; Benefits<ul><li>Competitive salary based on experience</li><li>Visa, medical insurance, and other benefits as per UAE Labour Law</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Automotive Vehicle - Service Advisor

Ali & Sons Holding LLC

About the Role We are looking for a Service Advisor to act as the primary contact between customers and the workshop team. The role ensures professional customer service, smooth repair processes, and achievement of workshop targets in labor and parts sales. Key Responsibilities <ul><li>Welcome customers, prepare job cards, and record customer concerns, damages, and approvals.</li><li>Coordinate with the Foreman on required work and ensure accurate documentation in the DMS.</li><li>Keep customers updated through regular follow-ups and provide service advice on vehicle needs.</li><li>Review service history to validate current repair requests and warranty eligibility.</li><li>Obtain repair approvals and maintain proper evidence.</li><li>Resolve customer concerns in coordination with the Customer Relations team.</li><li>Monitor and update WIP reports regularly.</li><li>Ensure compliance with health and safety procedures and maintain a professional image.</li><li>Perform additional duties as assigned by the Service Manager.</li><li>KPIs: Achieve labor and parts sales targets.</li><li>Customer Satisfaction Index (CSI) scores.</li><li>Completion of required online training.</li><li>Management of WIP and reduction of unjustified job cards.</li></ul> Qualifications <ul><li>2-5 years' experience as a Service Advisor in the automotive industry (UAE experience preferred).</li><li>Strong knowledge of vehicle servicing and warranty procedures.</li><li>Excellent communication and customer service skills.</li><li>Fluency in English (Arabic is an advantage).</li><li>Proficiency in MS Office and dealership management systems (DMS).</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul>Referrals increase your chances of interviewing at Ali & Sons Holding LLC.

Service Advisor

AL Nabooda Automobiles LLC.

<div>
 
 
 Join Our Team as a Service Advisor!
 
 
 
 
 
 
 Are you a driven sales professional with a passion for vehicles and a knack for building lasting customer relationships? Do you thrive in a fast-paced environment and have a proven ability to close deals? If so, we&rsquo;d love to welcome you to our team as a Service Advisor!
 
 
 
 
 
 
 About us
 
 
 
 Since 1976, Al Nabooda Automobiles has been committed to delivering excellence by offering our customers a diverse range of products and services that meet the high standards of the prestigious brands we represent. Our ongoing investment in premium service equipment and our team of dedicated and skilled professionals have cultivated a growing base of satisfied customers.
 
 
 Al Nabooda Automobiles LLC is the exclusive authorized distributor for Audi, Porsche, and Volkswagen in Dubai and the Northern Emirates.
 
 
 With twelve state-of-the-art showrooms and service centers across Dubai, Sharjah, and Fujairah, our expert workforce is focused on maintaining exceptional service and quality standards.
 
 
 
 
 
 
 What You'll Do:
 
 
 
 
 Customer Focus
 
 
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 Take details of vehicle history and faults, provide customer with an estimate of time and cost, on completion of work ensure customer understands all work carried out and deal with any concerns or complaints.
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 Check invoices, ensure accuracy and explain to the customers any additional cost and warranty information.
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 Pro-actively communicate with customers if additional work is required, explain safety, cost and time impact.
 
 
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 </ol>
 
 
 Business Development
 
 
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 Understand customer&rsquo;s ongoing vehicle requirements, and use these to the benefit of the sales and service elements of the business.
 
 
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 Up-sell additional services and products to customers to increase profitability of the service centre.
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 </ol>
 
 
 Operational
 
 
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 Plan all jobs effectively to optimise workshop utilisation, offer additional services to customers when workshop not working to capacity.
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 Open job cards,( standard and warranty), co-ordinate with Team Leaders from the workshop ensuring that information is accurate and any special requirements are identified.
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 Maintain an accurate database of customer information to aid in product recall and marketing campaigns.
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 Observe all guidelines, instructions and conditions laid down by the law, the authorities and the manufacturer with regard to customer advice.
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 </ol>
 
 
 Personal Development
 
 
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 Practice personal continuous improvement by attending any relevant courses.
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 Arrange a meeting with your line manager in accordance with the annual appraisal.
 </li>
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 Attend regular staff meetings, using them as a basis for the communication of any ideas for improvement in processes, cost savings and revenue increases.
 </li>
 </ol>
 
 
 Why Join Us?
 
 
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 Competitive salary with performance-based bonuses.
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 Comprehensive benefits package including health insurance and more.
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 Opportunities for professional development and career advancement.
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 A vibrant company culture that values teamwork and innovation.
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 </ul>
 
 
 
 
 
 What you will need
 
 
 <ul>
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 Bachelors degree or equivalent
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 UAE/Middle East Automobile experience
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 Proven experience of achieving targets.
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 <li>
 Certified Service Advisor
 </li>
 </ul>
</div>

Certified Service Advisor - Porsche

Pure Tec Dubai

Job descriptionAutomotive Experience Preferred (Workshop / Dealership / Service Reception)Royal Cars is growing and marketing is increasing enquiries. We need a dedicated Automotive Service Booking Coordinator to manage all incoming calls and WhatsApp enquiries on our company phone, book inspections/appointments, follow up leads, and keep accurate lead tracking for our marketing agency (Enum).Location: Dubai Investment Park 2 (DIP 2)Working hours: Monday to Saturday, 9:00am &ndash; 6:00pm (workshop-based)This is not a mechanic role &mdash; it is a fast-response customer handling + booking + tracking role.Please do not apply if:<ul><li>You are not currently in Dubai / cannot work in DIP 2</li><li>You cannot work Mon&ndash;Sat 9am&ndash;6pm</li><li>You are not confident speaking and writing clear English</li><li>You are not comfortable using WhatsApp Business + Google Sheets daily</li></ul>Key responsibilities (day-to-day)<ul><li>Answer inbound calls and WhatsApp quickly and professionally on the company phone</li><li>Qualify enquiries using a simple checklist (service needed, car details, urgency, location, budget expectations)</li><li>Request photos/videos on WhatsApp when needed and share to workshop team</li><li>Provide basic price guidance/ranges (as per Royal Cars price rules) and book inspection/appointments</li><li>Follow up missed calls and open chats until closed (Booked / Won / Lost)</li><li>Update our Google Sheets lead tracker accurately for every lead (source, service, outcome, value estimate, lost reason)</li><li>Escalate technical questions to the manager/service advisor only when needed</li><li>Maintain WhatsApp Business labels (New / Quoted / Booked / In Progress / Won / Lost)</li></ul>Targets / KPIs<ul><li>Response time: calls answered fast + WhatsApp replies within minutes</li><li>Daily lead log completion: 100% of leads recorded</li><li>Booking rate improvement (more jobs booked from the same lead volume)</li><li>Follow-up discipline (no leads left &ldquo;hanging&rdquo;)</li></ul>Requirements (Automotive strongly preferred)Preferred backgrounds:<ul><li>Workshop/service reception, dealership bookings, service advisor assistant</li><li>Car rental bookings, motor insurance claims, parts counter (also acceptable) also car trading websites (Dubizzle etc.)</li></ul>You must have:<ul><li>Experience in inbound customer service / bookings / sales support</li><li>Strong spoken and written English (Arabic a plus; Hindi/Urdu a plus)</li><li>Confident on phone, calm under pressure, polite but firm</li><li>Highly organised: can manage multiple chats without losing track</li><li>Comfortable using WhatsApp Business tools and Google Sheets</li></ul>Salary &amp; benefits<ul><li>Basic salary: AED 5,000 &ndash; 7,000 per month (depending on experience)</li><li>Performance bonus: AED 500 &ndash; 2,000/month based on KPIs (bookings, tracking accuracy, response time, follow-ups)</li><li>Benefits: visa + medical insurance + annual leave as per UAE law, company phone/SIM, training, bonus/incentives</li></ul>How to apply (applications without this will be ignored)Send:<ul><li>CV</li><li>30-second voice note in English introducing yourself</li><li>Answer these 3 questions in your message:</li><li>Are you currently in Dubai and able to work DIP 2, Mon&ndash;Sat 9am&ndash;6pm?</li><li>What relevant experience do you have (workshop/dealership/car rental/claims/parts)?</li><li>Write your WhatsApp reply to this customer: &ldquo;Hi, need PPF price for G63&rdquo;</li></ul>Thank you..Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per monthApplication Question(s):<ul><li>Do you have automotive workshop / dealership / service reception experience (Yes / Similar / No)</li><li>Can work Mon - Sat 9am - 6pm (Yes/No)</li><li>WhatsApp Business experience? (Yes / Basic / No)</li><li>Google Sheets comfortable? (Yes / No)</li><li>Based in Dubai and can work in DIP 2? (Yes / No)</li><li>Expected salary (AED)?</li></ul>

Automotive Service Booking Coordinator (Calls + WhatsApp) – Royal Cars (DIP 2)

Fix Pro Auto Care LLC

Key Responsibilities<ul><li>Advanced Diagnostics: Perform high-level engine, transmission and mechanical diagnostics on European (BMW, Mercedes, Lamborghini, Ferrari, Audi, Rolls Royce, Bentley, VW, Porsche) and American (Ford, Dodge, GMC, Lincoln, Hummer, Chevrolet, Jeep) brands.</li><li>Mechanical Repairs: Execute complex engine overhauls, suspension tuning, brake system repairs, and drivetrain maintenance.</li><li>System Integration: Use specialized diagnostic software (ISTA, ODIS, Star Diagnosis, etc.) to program modules and clear complex fault codes.</li><li>Precision Service: Follow manufacturer-specific torque settings and service protocols to ensure &quot;factory-perfect&quot; results.</li><li>Problem Solving: Troubleshoot unique mechanical issues that often arise in high-performance and luxury vehicles.</li></ul>Required Qualifications &amp; Experience<ul><li>Experience: A minimum of 2 years of hands-on experience specifically working on European and American automotive brands.</li><li>Technical Knowledge: Deep understanding of turbocharged engines, air suspension systems, and electronic control systems.</li><li>Tool Proficiency: Must be comfortable using advanced scanners, precision measuring tools, and specialized workshop machinery.</li><li>Adaptability: Ability to stay updated with the latest automotive technology and hybrid/EV systems.</li><li>Communication: Ability to explain technical issues clearly to the service advisor or workshop manager.</li></ul>Job Types: Full-time, PermanentPay: AED1,800.00 - AED3,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul>Experience:<ul><li>Japanese Vehicle repair &amp; Maintenance: 2 years (Preferred)</li><li>Hybrid Vehicle repair &amp; Maintenance: 2 years (Preferred)</li><li>European Vehicle repair &amp; Maintenance: 2 years (Required)</li><li>American Vehicle repair &amp; Maintenance: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Automobile Mechanic specialized in European and American Vehicles

Al-Futtaim Automotive

Emiratization Cost Clerk Al-Futtaim Automotive Lexus Dubai Job Requisition ID: 172509 Overview We are seeking a Emiratization Cost Clerk with strong skills in operations, back-office administration, and proficiency in MS Excel. This is a full-time, permanent position at Al Futtaim Motors - Lexus, requiring a five-day work week with two days off. As a Cost Clerk you will receive, process and administer all departmental job costing in accordance with the retail and distributor process requirements and guidelines. You will return unacceptable job cards to the appropriate department with clear and concise reasons for the rejection of the job card for costing. What You Will Do <ul> <li>Complete the daily process, review, verification, and processing of job cards.</li> <li>Ensure that productive working hours are claimed against each repair type and minimize lost productive hours.</li> <li>Ensure that each job card meets the distributor recommended operational programs to ensure correct procedure and Kaizen adherence.</li> <li>Review each repair to ensure the approved manufacturer's repair time is claimed and processed.</li> <li>Ensure correct use and allocation of repair codes on all job cards.</li> <li>Escalate all non-costed repairs over 72 hours to the Service Manager.</li> <li>Conduct weekly reviews of Work In Progress to ensure all Job Cards are processed and costed.</li> </ul> Required Skills To Be Successful <ul> <li>Basic qualification or high school graduate.</li> <li>Good knowledge in MS Office especially MS Excel.</li> <li>Good English communication skills.</li> <li>Self-motivated and self-driven.</li> <li>Must be an Emiratization with family book.</li> </ul> About The Team The role will report to the Service Manager and you will be working in a busy workshop environment wherein you will be dealing directly with Service Advisor, Controller, Foreman & Technicians on a daily basis. What Equips You For The Role <ul> <li>Basic qualification or high school graduate.</li> <li>Administration or back office experience would be preferred but not mandatory.</li> <li>Excellent English & Arabic speaking skills, engaging personality, confident meeting people and passionate about beginning a career in sales.</li> <li>Good knowledge in MS Office especially MS Excel.</li> <li>Customer orientated, with decision making and problem-solving abilities.</li> <li>Self-motivated and self-driven.</li> </ul> About Al-Futtaim Automotive Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities include distribution, manufacturing, leasing and aftersales, and we are the regional representative of iconic automotive brands. We channel local expertise and global trust to deliver a comprehensive portfolio of mobility products and solutions.<img src="https://www.jobg8.com/Tracking.aspx?zVcfVDlfDosWhAVok%2b0t3rtUQG2ZR0zas" width="0" height="0" />

Emiratization Cost Clerk Al-Futtaim Automotive Lexus Dubai

<div>
 
 Job Requisition ID:
 
 174429
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role
 
 
 
 We&rsquo;re seeking an HR Business Partner &ndash; Automotive to act as a trusted advisor to senior line management, shaping and delivering people strategies that drive robust business growth. You&rsquo;ll reinforce a culture of performance, meritocracy, and diversity while ensuring full compliance with HR policy and UAE labor law across the employee lifecycle.
 
 
 
 What You Will Do
 
 
 
 <ul>
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 Co-create the HR strategy and annual HR plan with business stakeholders, driving continuous improvement across HR activities
 </li>
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 Lead induction, succession planning, retention strategies, learning &amp; development, and performance management (including improvement plans) to accelerate productivity and safeguard promotion processes
 </li>
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 Partner with Group Training to deliver annual training plans, meetings, and people reviews&mdash;ensuring successors are identified for all key roles
 </li>
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 Coach line managers on engagement (aligned to &ldquo;Al Futtaim Way&rdquo;), policy adherence, and disciplinary procedures; minimize risk and ensure compliance throughout the employee lifecycle
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 Serve as a coach and change agent to senior leaders; monitor incentives and manpower budgets; design and implement engagement action plans.
 </li>
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 Advise on lean, multi-skilled structures; support reorganizations and consolidations; track productivity metrics and Emiratisation/localisation targets
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 Report employee costs; lead manpower budgeting; manage HR budget; standardize monthly metrics on performance vs. budget, overtime, incentives, and casual labor
 </li>
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 Strengthen internal controls, educate staff via SOP (Standard Operating Procedure) trainings, and uphold Emirati-only positions where mandated
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
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 Degree in Human Resources, Psychology, or Business Management; CIPD is desirable
 </li>
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 Minimum 5 years as an HR Generalist with prior HRBP experience; automotive sector background is preferred
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 Demonstrated understanding of UAE labor law, policy compliance, and commitment to Emiratisation/localisation objectives
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 Strong analytical capability and financial modeling skills to interpret and act on monthly HR metrics and budgets
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 You&rsquo;ll join Human Resources and partner closely with senior line management, Group HR specialists, and divisional leadership to deliver best-practice HR initiatives across our Automotive business. The role has no direct reports but carries significant influence and responsibility for people outcomes and governance.
 
 
 
 What Equips You For The Role
 
 
 
 Change management, OD, management development, performance/compensation, recruitment &amp; selection, employee relations, coaching, and human capital metrics
 
 
 Clear, persuasive communication and pragmatic problem-solving across diverse stakeholders
 
 
 Achievement orientation, strategic and solution-focused thinking, and collaborative team working
 
 
 
 About Al-Futtaim Automotive
 
 
 
 A major division of the UAE-based Al-Futtaim Group of companies,
 
 Al-Futtaim Automotive
 
 is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
 
 
 Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
 
 
 We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
 
 
 We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.
 
 
 What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.
 
 This is Al-Futtaim Automotive and we empower talent to move forward.
 
</div>

HR Business Partner | Al-Futtaim Automotive

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