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back office (voice&non-voice) english speakers Jobs in Credit Digitalization Jobs In Cairo Jobs In Cairo Jobs In Cairo Jobs In Cairo

back office (voice&non-voice) english speakers

back office agent voice non voice english account

ETISAL International Group

<div>
 We are seeking a dedicated and detail-oriented Back Office Agent for our English-speaking accounts at a dynamic outsourcing firm with over 500 employees. In this role, you will support our clients by managing inquiries and resolving issues via voice and non-voice channels efficiently. Your contribution will be crucial in ensuring customer satisfaction while maintaining operational excellence.
 
 
 
 Responsibilities
 
 
 
 <ul>
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 Handle inbound and outbound calls as well as emails &amp; Chat to facilitate client inquiries and support requests.
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 Process transactions, applications, and other requests accurately, ensuring compliance with company policies.
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 Update and maintain customer databases with accurate information.
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 Collaborate with various departments to resolve customer issues and enhance service delivery.
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 Prepare and maintain reports on customer interactions, feedback, and overall performance metrics.
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 Assist in training and onboarding new hires to facilitate a cohesive team environment.
 
 
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 </ul>
 
 Requirements
 
 
 
 <ul>
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 Excellent verbal and written communication skills in English.
 </li>
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 Strong problem-solving abilities with attention to detail.
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 Proficient with office applications and customer relationship management (CRM) software.
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 Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
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 Familiarity with voice and non-voice communication channels.
 
 
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 </ul>
 
 Benefits
 
 
 
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 Net Salary 17000 EGP
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 2 Days off
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 Social &amp; Medical Insurance
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 Fully Paid Training
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 Career Path Opportunities
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 </ul>
</div>

Back Office Agent (Voice & Non Voice / English account)

<div>
 
 Company Description
 
 
 
 ETISAL International is a leading Business Process Outsourcing (BPO) company operating in the Middle and Far East, renowned for its innovative and customized service offerings tailored to meet the unique needs of each client. With years of industry expertise, the company is committed to delivering high-quality, value-driven solutions, enabling businesses to focus on their core operations while enhancing customer service experiences. ETISAL International embraces cultural diversity and global best practices to provide exceptional outsourced services. Its dedication to excellence is evident through its focus on transparency, flexibility, integrity, and exceeding client expectations.
 
 
 
 Role Description
 
 
 
 We are seeking skilled English-speaking professionals for a full-time Back Office (Voice &amp; Non-Voice) role based on-site in Cairo. Responsibilities include managing essential back-office operations, communicating effectively with internal and external stakeholders, providing comprehensive customer service support, and assisting with administrative and operational processes. The role may also involve support for finance and sales-related tasks, ensuring seamless execution and accuracy in deliverables.
 
 
 
 Qualifications
 
 
 
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 Proficiency in Back Office Operations, with the ability to ensure accuracy and efficiency in handling administrative tasks.
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 Strong Communication skills for effective interaction with clients and team members.
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 Experience in Customer Service, with a customer-first approach to addressing inquiries and resolving issues.
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 Knowledge of Finance and Sales for providing support in operational and transactional functions.
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 Detail-oriented, organized, and able to work effectively in a fast-paced, on-site environment.
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 Bachelor's degree in a relevant field or equivalent experience is preferred.
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 Previous experience in a BPO or service-oriented industry is an advantage.
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 </ul>
</div>

Back Office (Voice&Non-Voice) English Speakers

realme

<div>
 
 Responsibilities：
 
 
 1、Develop and implement content publishing schedules and ensure timely updates.
 
 
 2、Standardize brand voice and visual identity across all store accounts while allowing for local adaptation.
 
 
 3、Support store sales teams with social media guidance and localized content ideas.
 
 
 4、Monitor and analyze account performance data, generate weekly/monthly reports.
 
 
 5、Coordinate with marketing and sales teams to align campaigns with store-level promotions.
 
 
 6、Provide training and support to store staff to improve their content execution and engagement skills
 
 
 
 
 
 Requirements：
 
 
 1. 3-5 years of hands-on social media management experience, with a strong focus on TikTok.
 
 
 2. A creative storyteller able to independently script, produce, and manage the brand's TikTok account end-to-end.
 
 
 3. Excellent briefing skills and a keen ability to identify and leverage local trends and hot topics.
 
 
 4. Data-driven mindset with experience in performance analysis and reporting to guide strategy.
 
 
 5. Fluency in English and Arabic, with the ability to collaborate effectively with marketing and sales teams.
 
</div>

Social Media Marketing Specialist

IGT Solutions

<div>
 
 
 Join Our NEW Account! 🌟 Back Office Account🌟
 
 
 
 
 
 
 
 IGT Solutions
 
 is expanding in Maadi Tech Park, and we're urgently hiring dedicated
 
 Back Office Agents
 
 for a brand-new, high-profile account!
 
 
 
 
 
 If you have excellent English skills (B2+) and are seeking stability with a great salary package, this is your chance.
 
 
 
 
 
 
 Role Details:
 
 
 <ul>
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 Location:
 
 IGT Solutions - Maadi Tech Park, Egypt
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 Salary:
 
 
 EGP 16,000 Net
 
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 Schedule:
 
 Rotational shifts and rotational days off (providing flexibility).
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 Benefits:
 
 Full
 
 Social &amp; Medical Insurance
 
 coverage.
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 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
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 English Language Level: B2 or higher.
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 Start date is 16th of January 2026
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 Experience is a Must
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 </ul>
 
 
 
 
 Don't miss out on this opportunity to join a major global player! Apply directly via DM or follow the link in our bio/comments.
 
 
 
</div>

Customer Service Representative

ZIWO

<div>
 
 About The Job
 
 
 
 📍 Location: The Greek Campus - Downtown - Cairo - Egypt
 
 
 🕒 Type: Full-time
 
 
 💼 Department: Support Team - Technology
 
 
 💻 Work Setup: Hybrid
 
 
 
 About ZIWO
 
 
 
 ZIWO is a leading Omnichannel Cloud Contact Center Software (CCAAS) supporting customer communications across Phone, WhatsApp, SMS, and more. Our platform integrates seamlessly with most CRMs and third-party applications via open APIs, serving businesses in over 145 countries, including across the GCC.
 
 
 As a fast-growing B2B SaaS provider, ZIWO is redefining cloud contact center technology by delivering reliable voice infrastructure, high-availability systems, and globally consistent performance.
 
 
 
 About The Role
 
 
 
 We are seeking a
 
 Voice Support Engineer
 
 to join our Support team. This role focuses on troubleshooting, maintaining, and optimizing VoIP and telephony systems to ensure the reliability, stability, and performance of ZIWO&rsquo;s global voice services.
 
 
 You will work closely with the NOC and Support teams to resolve client issues, monitor voice quality, and provide timely solutions for enterprise customers, while leveraging your networking knowledge to support our cloud-based communication platform.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Provide second-level technical support for VoIP, PBX, SIP, and unified communications platforms.
 </li>
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 Troubleshoot call quality issues, including call drops, one-way audio, registration failures, and latency problems.
 </li>
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 Implement and maintain SIP trunking, call routing, and session border controllers (SBCs).
 </li>
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 Monitor voice systems and network performance to detect and resolve issues proactively.
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 Assist with migrations from legacy telephony (analog/PRI) to IP-based platforms.
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 Ensure high availability through failover systems, backup routing, and redundancy plans.
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 Coordinate with SIP providers, telecom carriers, and vendors to maintain uptime.
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 Document solutions, create guides, and maintain knowledge-base articles.
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 Participate in on-call rotations for high-priority voice incidents.
 
 
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 </ul>
 
 What You Bring
 
 
 
 
 Core Qualifications
 
 
 
 <ul>
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 1&ndash;3 years of hands-on experience in VoIP, PBX, or telephony system support.
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 Bachelor&rsquo;s degree in Computer Science, IT, or equivalent.
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 Solid understanding of networking fundamentals (VLANs, VPNs, routers, switches, firewalls).
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 Strong troubleshooting and problem-solving skills with attention to detail.
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 Excellent English communication skills (both spoken and written).
 
 
 </li>
 </ul>
 
 Technical Competencies
 
 
 
 
 Voice Systems &amp; Protocols
 
 
 
 <ul>
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 VoIP Platforms: FreeSwitch, Asterisk, Kamailio (or similar PBX systems)
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 SIP protocols, RTP handling, SBC configuration
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 Voice traffic management: call routing, QoS, failover systems
 
 
 </li>
 </ul>
 
 Networking Fundamentals
 
 
 
 <ul>
 <li>
 LAN/WAN, routers, switches, firewalls
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 VLANs, VPNs, SD-WAN basics
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 Load balancing and redundancy concepts
 
 
 </li>
 </ul>
 
 Tools &amp; Monitoring
 
 
 
 <ul>
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 Wireshark, SolarWinds, Homer, or similar troubleshooting tools
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 Monitoring voice quality and network performance
 
 
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 </ul>
 
 Optional / Nice-to-Have
 
 
 
 <ul>
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 Linux administration (Ubuntu or CentOS)
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 Scripting for automation (Python or Bash)
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 Exposure to cloud environments (AWS, OCI)
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 Familiarity with configuration management (Ansible) or IaC (Terraform)
 
 
 </li>
 </ul>
 
 Why Join ZIWO?
 
 
 
 <ul>
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 Competitive salary &amp; comprehensive benefits
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 Dynamic, collaborative, multicultural environment
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 Work on mission-critical global voice services
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 Growth opportunities in cloud, telephony, and networking support
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 Contribute to a platform used in 145+ countries
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 Be part of an innovative SaaS company shaping the future of cloud contact centers
 
 
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 </ul>
 ZIWO is an equal-opportunity employer. We value and seek diversity at every level of the organization and believe it drives creativity, innovation, and excellence.
</div>

Voice Support Engineer

Al Ahly Momkn

<div>
 <ul>
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 Manage day-to-day relationships with clients in the financial services sector, Including microfinance institutions, consumer finance companies, Insurance providers, and donations entities
 
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 Identify,develop,and execute business development strategies to increase revenue and market share within assigned accounts Serve as the focal point of contact for clients, ensuring prompt resolution of issues and delivering excellent service
 
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 Collaborate with cross-functional teams (sales, marketing, operations, product)to meet client needs and achieve business goals Monitor market trends, competitor activities, and client feedback to identity new opportunities and risks
 
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 Prepare and deliver presentations, proposals, and reports to clients and internal stakeholders
 
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 Support contract negotiations and renewals, ensuring favorable terms and compliance with company policies, rack account performance and report on key metrics to senior management
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Understanding of sales strategies,contract
 
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 negotiation, and partnership management.
 
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 Familiarity with digital payment solutions or fintech products.
 
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 Good command of MS Office, Excel for
 
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 reporting and PowerPoint for presentations.
 
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 Years of Experience:3 - 4 years, 2 years fintech industry
 
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 Strong communication and negotiation skills.
 
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 Problem-solving attitude and ability to handle
 
 </li>
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 client issues proactively.
 
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 Team player who can collaborate with sales,
 
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 marketing, accounting, and operations teams.
 
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 <li>
 Organized and able to manage multiple
 
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 accounts and priorities
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 Embark on an exciting journey with the Fin-Tech Experts.
 
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 Join a workplace that actively encourages and supports all talents.
 
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 A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
 
 </li>
 <li>
 Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.
 
 </li>
 </ul>
</div>

Account Manager (Financial Services)

e& Egypt

<div>
 
 
 Job Purpose:
 
 
 
 Responsible for analyzing end-to-end customer journeys, identifying service gaps, and driving improvement initiatives across products, operations, and digital platforms. The role focuses on Voice of Customer (VOC) insights, process enhancement, journey mapping, and CX governance to improve satisfaction, reduce effort, and increase loyalty.
 
 
 
 
 
 
 
 
 Job Description:
 
 
 
 Customer Journey Mapping &amp; Experience Design:
 
 <ul>
 <li>
 Map and continuously update end-to-end customer journeys (onboarding, payments, support, returns, complaints, etc.).
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 Identify CX gaps, friction points, and bottlenecks across digital and physical channels.
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 Collaborate with UX/UI, Product, Operations, and IT teams to improve experience touchpoints.
 </li>
 </ul>
 
 
 
 
 VOC (Voice of Customer) Insights &amp; Analytics:
 
 <ul>
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 Collect and analyze customer feedback from NPS, CSAT, CES, App reviews, Social, and Complaints.
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 Drive root cause analysis for recurring issues&mdash;classify by failure category (Process, System, Policy, People, Partner).
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 Present monthly VOC insights, complaint heatmaps, and opportunity dashboards to management.
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 Experience improvement &amp; CX Projects
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 Design and execute CX improvement initiatives (compensation matrix, automation, zero-touch journeys).
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 Collaborate with internal stakeholders to redesign policies, SLAs, and escalation flows.
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 Track impact of CX initiatives on customer satisfaction, churn, retention, complaints, and digital adoption.
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 </ul>
 
 
 
 
 CX Governance &amp; Standards:
 
 <ul>
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 Ensure policies and SOPs reflect customer-centric principles.
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 Develop CX playbooks, service standards, and communication tone guidelines.
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 Support implementation of CX frameworks: Net Promoter System, Service Blueprinting, Design Thinking.
 </li>
 </ul>
 
 
 
 
 Reporting &amp; Business Impact:
 
 <ul>
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 Prepare CX insights reports and dashboard summaries for Product, Operations, and CEO-level reviews.
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 Translate CX metrics into business impact (revenue recovery, churn prevention, retention, complaint cost).
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 Support CX benchmarking against competitors and best-in-class apps.
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 </ul>
 
 
 
 
 Key KPIs:
 
 <ul>
 <li>
 Reduction in Contact Rate / Failure Points
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 Improvement in NPS / CSAT / CES
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 Complaint Resolution Time Reduction
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 Digital Adoption &amp; Journey Completion Rate
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 CX ROI / Revenue Protection / Churn Reduction
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in Customer Experience, Service Design, Quality Assurance, Product Operations, or Process Improvement
 </li>
 <li>
 Bachelor's degree in business, marketing, service design, industrial engineering, or any related field
 </li>
 <li>
 Knowledge in [CX &amp; analytics NPS, CSAT, root cause analysis, journey mapping, service blueprinting tools excel, power BI, CRM analytics, dashboard tools Business Understanding product lifecycle, user behavior, digital conversion, SLAs]
 </li>
 <li>
 Experience in fintech, eCommerce, logistics, or tech-driven services is a plus.
 </li>
 <li>
 Strong presentation &amp; reporting skills
 </li>
 <li>
 Excellent English &amp; Arabic
 </li>
 </ul>
 
 
</div>

Customer Experience Analyst

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