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Sharjah Islamic Bank

Careers for a Changing World of Islamic Banking. Customer Service Manager Posted On 12 Sep, 2025Type PermanentJob Category Retail Banking - BranchesJob Purpose:The Customer Service Manager will be primarily responsible for providing high-quality support to walk-in customers, assisting them with the use of digital channels (including MFK and the mobile app), monitoring the queuing system, and ensuring that all customers are attended promptly and efficiently.KEY ACCOUNTABILITIES:Customer Service:<ul><li>Provide high-level customer service and ensure a smooth and efficient customer experience.</li><li>Attend to and resolve issues and complaints that arise with customers. Refers to higher supervision in cases required.</li><li>Liaises with Head Office on behalf of customers to ensure follow up and timely processing of their complaints, problems, etc.</li><li>Promote and encourage the use of digital banking solutions available within the branch to enhance service efficiency.</li><li>Identify and address bottlenecks that may affect customer wait times, implementing solutions to improve service flow.</li><li>Monitor and report any technical issues or malfunctions related to ATMs or Multi-Function Kiosks (MFKs) within the branch.</li><li>Ensure all customers are attended to in a timely and satisfactory manner, maintaining service quality standards</li></ul>Consumer Protection:Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.The employee should demonstrate a thorough understanding of Consumer Protection Regulations and adhere to the bank's standards for fair treatment of customers, ethical conduct, prompt resolution of customer complaints, provide accurate and comprehensive information to customers, and compliance with applicable laws and regulations. The employee should continuously strive to improve their knowledge of Consumer Protection Regulations and seek opportunities to provide input on bank policies and practicesAdhere to all bank's policies and procedures.Qualifications, Experiences & Technical Skills:<ul><li>Minimum Experience: 1-2 years experience in the same function</li><li>Language Skills: Arabic & English (Proficient)</li><li>Computers/ Systems / Software Skills: Good command of MS Office</li></ul>Sharjah Islamic Bank (SIB) started servicing the society in 1975; providing banking services to individuals and companies. An Amiri decree; released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was suited the first bank to convert to Islamic Banking in 2002.The revolutionizing from commercial banking to Islamic banking was a significant twist for the bank. Not only were specialized products & services modulated for customers, the banks entire organization was converted to be conventional to Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through the extensive UAE networks.

Customer Service Manager, Dubai & Sharjah

bankfab

<div><ul><div>Full-time</div><div></div><div>
Sub Division: Commercial Banking</div><div>
Division: Personal, Wealth &amp; Business Banking</div></ul><div><div><div><div><h2 class="jobSectionHeader">
Company Description</h2></div><div><div>
Now it&rsquo;s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We&rsquo;re looking for the brightest and best to help us reach our goals and we&rsquo;ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.</div></div></div><div><div><h2 class="jobSectionHeader">
Job Description</h2></div><div>
JOB PURPOSE:
To support the Area Manager &amp; Relationship Managers to grow their assigned portfolio of liabilities customers in defined geographical markets covering service and customer support related activities
KEY ACCOUNTABILITIES:
Customer Excellence:<ul><li>
Formulate &amp; manage end to end process for all customer communication</li><li>
Ensure adherence to customer complaint management process by ensuring effective coordination with internal team members, product managers and relevant stakeholders.</li><li>
Responsible to engage with process owners and internal stakeholders for the purpose of NPS monitoring and achieve benchmark scores for the unit</li><li>
Support implementation of KYC related projects and initiatives</li><li>
Ensure the On-boarding/KYC team processes cases within agreed TAT / SLA.</li><li>
Receive inbound customer calls redirected to RMs by Branches / Call Center / Client Services and attend till resolution of complaint / query response.</li><li>
Obtain customer information and reply to AML alerts raised on assigned accounts within timelines. Co-ordinate for issuance of Liability letter / No Liability letter and subsequent settlement of loan</li><li>
Seek approval and follow-up for reversal of charges incorrectly debited and not as per Schedule of Charges in Agreed charges.</li><li>
Co-ordinate with Customer and Branch in case of call back failures at Branches for transactions. Retrieve and provide bank statement to customers as per request.</li><li>
Arrange high value cash withdrawals / arranging approval for foreign currency withdrawals</li><li>
Co-ordination with branch for special clearing of cheques, delivery of return cheques to customer PO box.</li><li>
Co-ordination with branch for issuance of foreign currency demand drafts / manager&rsquo;s cheque</li><li>
Follow up with branch for tracking of requests (in case of direct submission of requests in branch Eg: TT requests / any other maintenance request</li><li>
Pro-actively work to maximize customer satisfaction and requirements of clients. Analyze process issues to streamline the overall customer experience</li></ul>
Job Context:<ul><li>
Evaluate Existing Business Processes &amp; propose Process Improvements</li><li>
Creates processes and integrates voice of the customer insights into cross-functional action plans.</li><li>
Drives root cause analysis and work with all channels to identify and implement business process improvements that will prevent recurrence of issues</li><li>
Formulate &amp; manage end to end process for all customer communication</li></ul>
FRAMEWORKS, BOUNDARIES, &amp; DECISION-MAKING AUTHORITY:
<ul><li>Process excellence</li><li>
Customer experience</li></ul>
#LI-MM2</div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div>
QUALIFICATIONS &amp; EXPERIENCE:
Graduate with at least 3 years relevant local market knowledge in retail banking product and services<ul><li>
Sound compliance, ops or product or sales governance background</li><li>
Customer obsessed, change focused pragmatist</li><li>
Good communication &amp; interpersonal skills</li></ul></div></div></div></div></div>

Specialist- Commercial Banking - Emiratized Role

Accor

<div>Company Description 
Every Sofitel team member is an Ambassador. An Ambassador represents Sofitel&rsquo;s brand and its values, at all times. The Sofitel Ambassador will establish relationships and foremost, the Sofitel Ambassador will deliver an exceptional guest experience and promote French excellence. 
Job Description 
MAIN DUTIES:
Administration<ul><li>
To be a Heartist of the Front Office department and of the hotel, in and outside the work place.</li><li>
To always keep the working area clean and well maintained.</li><li>
To use appropriate materials, equipments and supplies for the smooth run of the OTS operations and to ask for requisitions accordingly.</li><li>
To properly use the telephone etiquette as per Sofitel standards.</li><li>
To attend and handle all guest requests received for internal services, including Room Service orders, as per the hotel standards and procedures.</li><li>
To answer and handle incoming calls, wake-up calls and messages, properly using the telephone etiquettes and Sofitel standards.</li><li>
To coordinate with all departments as per guests and operational needs. To monitor and follow up all these guest requests and to ensure that all guests enjoy their stay being offered the finest personal service.</li><li>
To respect the privacy of the guests and the confidentiality of the information.</li><li>
To report any guest comment or complaint, to respond with Sofitel problem resolution techniques.</li><li>
To inform concerned division or department heads whenever a matter is delayed or not solved.</li><li>
To update the above requests in HotSos, Micros and Opera.</li><li>
To be aware of and to follow emergency and security procedures.</li><li>
To fulfill administrative tasks, office coordination and filing.</li><li>
To read and update logbooks.</li><li>
To update guest history in Opera.</li><li>
To set-up inventory and monitor supplies and other commodities upon guest requests.</li><li>
To keep all equipment clean, areas tidy and well maintained.</li></ul>
Training and Human Resources
<ul><li>Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.</li><li>
Treat complaints of harassment and discrimination promptly and confidentially.</li><li>
Treat customers and colleagues from all cultural groups with respect and sensitivity.</li><li>
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.</li></ul>
Miscellaneous<ul><li>
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li><li>
To respond to any changes in the department as dictated by the needs of the hotel.</li><li>
All Heartists are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.</li><li>
All Heartists may be assigned to other duties in the hotel as and when required by business levels</li></ul>
GENERAL DUTIES:
Health and Safety
<ul><li>Ensure that all potential and real Hazards are reported immediately and rectified</li><li>
Be fully conversant with all departmental Fire, Emergency and Bomb procedures</li><li>
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees</li><li>
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</li><li>
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</li><li>
Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.</li></ul>
Confidentiality<ul><li>
Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy</li><li>
Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul>
To be fully conversant with:<ul><li>
Hotel fire procedures</li><li>
Hotel security procedures</li><li>
Hotel Health and Safety policy and procedures</li><li>
Hotel Facilities and attractions</li><li>
Hotel standards of operation and departmental procedures</li><li>
Sofitel Keys of Luxury and Appearance guidelines</li><li>
Sofitel &ldquo;BE Magnifique&rdquo; vision and its corresponding strategies</li><li>
Methods of accepted payment of the company</li><li>
Short and long term company marketing promotions</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Business Administration, Finance, or a related field</li><li>
2-3 years of experience in customer service, preferably in banking or financial services</li><li>
Excellent verbal and written communication skills in English; proficiency in Arabic is a plus</li><li>
Strong problem-solving abilities and attention to detail</li><li>
Proficiency in CRM software and banking systems</li><li>
In-depth knowledge of banking products, services, and regulatory requirements</li><li>
Demonstrated ability to work efficiently in a fast-paced environment</li><li>
Excellent time management and multitasking skills</li><li>
Customer-focused mindset with a commitment to delivering exceptional service</li><li>
Banking certifications are preferred but not required</li><li>
Familiarity with UAE banking regulations and compliance standards is a plus</li></ul> 

Additional Information 
<ul><li>
Minimum 1 year of experience in the same or similar role</li><li>
Prior experience working with Opera or a related system</li><li>
Strong interpersonal and problem solving abilities</li><li>
Fluency in English, additional languages are a plus</li></ul></div>

One Touch Service Officer

Travelex

<div>
 Role Purpose To Offer Exceptional customer service whilst maximising all sales opportunities
 
 
 Key Accountabilities
 
 
  Deliver excellent customer service
 
 
  Follow the sales process in order to maximize sales
 
 
  Understand features and benefits of all Travelex product lines
 
 
  Use every opportunity to upsell and cross-sell
 
 
  Recognize the warning signs of questionable transactions and mitigate possible effects of the sale
 
 
  Adhere to promotional marketing offers
 
 
  Manage till stocks
 
 
  Achieve individual KPI&rsquo;s/target
 
 
  Fully investigate over and shorts (differences) and report
 
 
  Adhere to company and location policy and procedures ,including Audit, Risk, Health &amp; Safety, Security and customer service requirements
 
 
  Ensure compliance to legal and corporate requirements
 
 
  Maintain high standards of housekeeping and presentation of stores
 
 
  Contribute to the success of the team
 
 
  Complete training within required timelines
 
 
 
 Role- Specific Experience And Skills
 
 
 
  Retail , cash handling and/or banking experience
 
 
  Good customer service skills
 
 
  Good numerical ability
 
 
  Good knowledge of product , services and procedures
 
 
  Demonstrated experience working with computer systems
 
 
  Ability to work independently as well as in a team environment
 
 
  Ability to handle routine activities with attention to accuracy and detail
 
 
  Flexibility to work different shifts and locations as required
 
 
  English language skills
 
 
 General experience and personal qualities
 
 
  Self- aware , open minded with a high degree of personal and professional integrity
 
 
  The ability to build and manage relationships , developing trust and credibility with customers , partners, peers , teams , internal and external stakeholders
 
 
  A strong record of performance delivery in their areas of expertise , through increased sales and /or performance against KPI&rsquo;s
 
 
  The ability to analyze issues and solve problems
 
 
  Drive customer focus in everything we do to gain and retain high quality customers for the long term success of Travelex
</div>

Sales Consultant

Emirates NBD

<div>
 
 Job Description
 
 
 
 
 About Emirates NBD
 
 
 
 Emirates NBD is a market leader across the MENAT (Middle East, North Africa and T&uuml;rkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
 
 
 At the bank, we serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.
 
 
 We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.
 
 
 Join us on our journey to shape the future of shared services and be part of a dynamic team that values innovation, collaboration, and continuous improvement.
 
 
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Revert on Emails/SRs and Calls from Clients/RM/Branches.
 </li>
 <li>
 Respond to customer inquiries with regards to smart business product/services queries and complaints.
 </li>
 <li>
 Research required information using available resources.
 </li>
 <li>
 Provide precise and accurate information to clients.
 </li>
 <li>
 Follow up with client calls/SRs/Emails where necessary.
 </li>
 <li>
 Adherence to standard work procedures while handling customer calls.
 </li>
 <li>
 Comply to information security and data privacy policies.
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Knowledge of banking products/services systems
 </li>
 <li>
 Basic Knowledge of MS Office with excellent typing skills
 </li>
 <li>
 Telephone/Email etiquette.
 </li>
 <li>
 Excellent communication skills (written &amp; verbal)
 </li>
 <li>
 Basic Problem-Solving Skills and Negotiation Skills
 </li>
 <li>
 Customer handling skills
 </li>
 <li>
 Strategic and analytical thinking to interpret complex MI
 
 
 </li>
 </ul>
 
 What We Offer You
 
 
 
 <ul>
 <li>
 Competitive salary package.
 </li>
 <li>
 Strong emphasis on work-life balance and employee wellbeing.
 </li>
 <li>
 Access to world-class Learning &amp; Development platforms for career growth.
 </li>
 <li>
 Generous annual leave and comprehensive Private Healthcare coverage.
 </li>
 <li>
 Preferential banking facilities for employees.
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 At Emirates NBD Services, we aim to be the employer of choice by helping you unlock your true potential through the right opportunities. We are reimagining the future of work to ensure every employee thrives in an environment that promotes growth, upskilling, and the development of digital skills. Our goal is to empower our employees to build meaningful careers with experiences that shape their future and contribute to Emirates NBD's success. Regardless of your background, location, or preferences, we want every employee to feel connected and engaged as part of the Emirates NBD team.
</div>

Client Care Senior Associate

<div>About Emirates NBD
Emirates NBD is a market leader across the MENAT (Middle East, North Africa and T&uuml;rkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
At the bank, we serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.
We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.
Join us on our journey to shape the future of shared services and be part of a dynamic team that values innovation, collaboration, and continuous improvement.
What You Will Be Doing
<ul><li>Revert on Emails/SRs and Calls from Clients/RM/Branches.
</li><li>Respond to customer inquiries with regards to smart business product/services queries and complaints.
</li><li>Research required information using available resources.
</li><li>Provide precise and accurate information to clients.
</li><li>Follow up with client calls/SRs/Emails where necessary.
</li><li>Adherence to standard work procedures while handling customer calls.
</li><li>Comply to information security and data privacy policies.
</li></ul>What We Are Looking For
<ul><li>Knowledge of banking products/services systems
</li><li>Basic Knowledge of MS Office with excellent typing skills
</li><li>Telephone/Email etiquette.
</li><li>Excellent communication skills (written &amp; verbal)
</li><li>Basic Problem-Solving Skills and Negotiation Skills
</li><li>Customer handling skills
</li><li>Strategic and analytical thinking to interpret complex MI
</li></ul>What We Offer You
<ul><li>Competitive salary package.
</li><li>Strong emphasis on work-life balance and employee wellbeing.
</li><li>Access to world-class Learning &amp; Development platforms for career growth.
</li><li>Generous annual leave and comprehensive Private Healthcare coverage.
</li><li>Preferential banking facilities for employees.
</li></ul>Why Join Us
At Emirates NBD Services, we aim to be the employer of choice by helping you unlock your true potential through the right opportunities. We are reimagining the future of work to ensure every employee thrives in an environment that promotes growth, upskilling, and the development of digital skills. Our goal is to empower our employees to build meaningful careers with experiences that shape their future and contribute to Emirates NBD's success. Regardless of your background, location, or preferences, we want every employee to feel connected and engaged as part of the Emirates NBD team.</div>

Commercial Bank of Dubai

Responsible for addressing customer needs, queries, and complaints, in an accurate and timely manner. The job holder is also responsible for the sales of assets and liability products. Principal Accountabilities: Work Management: Act as first point of contact in understanding customer s requirements, queries and assist walk-in customers to select appropriate service. Ensure to serve the customer with token, and encourage customer o use our digital channels. Ensure to provide customer statement and letters within TAT Receive customer requests through Operational CRM eForms &amp; KOFAX and execute for next steps with required original documents. Account Maintenance activities (EmiratesID Update, Passport Update, Contact Details Update and etc.) Remittances (Smart Form &amp; Manual Form) Standing order Trade Finance service documents Special Cheque Book requests Cheque Book delivery &amp; Returned Cheque Book handling (in not centralized branches) Returned Cheque process handling Stop payment instructions and execution CDM ,and ATM cash dispute Locker visit and maintenance Contact details update Statement request Trade license update PDC removal request Support PSAs for the onboarding and/or selling of products to new and existing customers which include products such as, CASA, Deposits, Loans and Credit Cards etc. with using the relevant systems in the branch. Ensure that all product applications are filled accurately, within the agreed timeframe and all the required documents are obtained and information entered captured correctly in the system to avoid re-work. Ensure that all customer applications submitted through the system within CBD policy guidelines. Proactively call existing and new customers and make agreed target number of appointments per week to review customer needs and make sales of other suitable CBD products. Review customer s database and explore opportunities for the sales of other suitable CBD products. Attend all relevant sales and service meetings (as appointed) to review performance and share best practice ideas. Register customers visiting Safe Deposit Locker, verify signature and accompany customer to the Vault to facilitate the locker access. Receive, register, and maintain a balance report on a daily basis against the physical stock (Cheque Books, Credit cards, Debit Cards, Returned Cheques etc.) held with BOM (under dual custody). At end of the day balance all the Kofax /Eform items with report and forwarded to CAU with acknowledgment Help Business segment customers for handling their Account related service requests, account opening needs Service and Quality Proactively help customers to reduce their waiting time. Ensure customers are on-boarded (new accounts) and served within prescribed SLAs. Ensures that all customer problems/complaints/queries are handled efficiently and according to standards and high level of service quality using the Operational CRM System.

Customer Service Advisor

Explore 4295+ Banking customer service in Dubai this December. Find roles across top companies and apply now to boost your career.

4295 banking customer service jobs IN Dubai

Customer Service Manager, Dubai & Sharjah

Specialist- Commercial Banking - Emiratized Role

One Touch Service Officer

Sales Consultant

Client Care Senior Associate

Client Care Senior Associate

Customer Service Advisor