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customer service officer Jobs in Abu Dhabi

customer service officer

banking officer

Abu Dhabi Islamic Bank (ADIB)

We are looking for Energetic, Passionate, and Career-Focused Sales Professionals. Candidates should have UAE banking experience in Credit Cards (MANDATORY). He/she will be responsible for achieving weekly / Monthly targets assigned by the Bank.(Location - Abu Dhabi)Job responsibilities:<ul><li>This is a front-line Sales position, responsible for driving business, achieving monthly sales targets, and acquiring new customers through consultative selling of multiple products.</li><li>Prospecting new customers through leads, references, and business development activities.</li><li>Set daily appointments for company / Customer visits and sell the most appropriate product.</li><li>Ensures all applications are fully, accurately completed and submitted properly with Zero Errors.</li><li>Keep up-to-date on products and promotional Offers for Customers.</li><li>Ensuring all performance standards are met, viz., business targets, controls, and compliance.</li><li>Engaging with premium customers to build relationships and deliver a positive customer experience while acquiring new customers.</li></ul>Skills Required:<ul><li>Consultative selling experience</li><li>Proven track record of meeting and exceeding sales goals</li><li>Exceptional problem-solving and planning skills.</li><li>High levels of initiative, self-motivation, and time management.</li><li>Ability to influence, negotiate with customers, both existing and NTB, at all levels.</li><li>Excellent verbal and written communication, and relationship-building experience in developing and executing successful sales strategies</li></ul>Job Type: Full-timeExperience:<ul><li>Banking: 1 year (Required)</li><li>Credit Card Sales: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Banking Sales Officer - Cards

United Arab Bank

<div>
 
 
 Job Purpose
 
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 The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
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 Customer Service
 
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 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Account Maintenance
 
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 Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 
 
 
 
 
 
 Product Knowledge
 
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 Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 
 
 
 
 
 
 Customer Retention
 
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 Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 
 
 
 
 
 
 Complaint Resolution
 
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 Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 
 
 
 
 
 
 Compliance and Risk Management
 
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 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
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 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
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 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
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 Ensure adherence to the guideline for people of determination and vulnerable people.
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 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
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 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
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 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
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 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
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 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Technology Proficiency:
 
 
 
 Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 
 
 
 
 
 
 Job Requirement (Qualification/Experience)
 
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 A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
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 Additional certifications in banking or customer service.
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 Minimum 2- 3 years of experience in a retail banking or branch banking environment.
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 Proven track record in customer service and sales roles.
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 Strong interpersonal and communication skills.
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 </ul>
 
 
</div>

Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

First Abu Dhabi Bank (FAB)

<div>
 Perform back office tasks such as account maintenance/account opening for Retail, ELITE &amp; GPB (Islamic &amp; Conventional ) segment &amp; SME for Islamic segment /NHL and CCQ data entry, etc as per the process and guidelines provided by the Operation &amp; WAH Centre Leadership.
 
 
 To increase and maintain high quality standards. To ensure financial and reputational integrity of the organization, to assist and to meet business expectations of operations process related to transactions on a day-to-day basis to provide better services.
 
 
 Possessing a strong team spirit and motivation environment.
</div>

Senior Officer, Personal Banking Ops

Iconic marketing management

Job description:Your key responsibility will be to source credit card for reputed banks in the region through effective networking and common selling practice of identifying potential sales opportunities and converting leads.Good Salary and Attractive incentives (Variable Structure)Professional work environment - progressive, well managed organizationCandidate should based in AbuDhabiPrior experience in Banking preferredFreshers are also can apply (if you have your own or spouse visa)OWN VISA or SPOUSE VISA HIGHLY RECOMMENDEDEducation:Bachelor or Master degreeFurther details of the for role including responsibilities, will be discussed during the interview.If it interests you to be part of our growing team, kindly forward CV toContact: +971 568440419Location - office 12, 302 Zig Zag Building ( Same al madeena hyper market building), next to Dana hotel, Electra Street, AbudhabiJob Type: Full-timePay: AED3,000.00 - AED5,000.00 per month

Walk in Interview - 24&25 Nov 2025 - Relationship Officer

Iconic Marketing Management LLC

Are you confident, self-motivated, and looking to build a strong career in banking sales?Iconic Marketing Management is hiring Sales Officers for Credit Card and Personal Loan products.Position: Sales Officer &ndash; Credit Card &amp; Personal Loan<ul><li>Employment Type: Full-time</li><li>Experience: Banking sales experience preferred (Freshers with good communication skills can also apply)</li></ul>Job Responsibilities:<ul><li>Promote and sell credit cards &amp; personal loans</li><li>Meet daily/weekly/monthly sales targets</li><li>Build and maintain strong customer relationships</li><li>Provide accurate product information to customers</li><li>Submit complete applications with proper documentation</li></ul>Requirements:<ul><li>Excellent communication skills</li><li>Ability to work under target</li><li>Strong customer handling skills</li><li>Banking experience preferred</li><li>Own / spouse Visa preferred</li></ul>Benefits:<ul><li>Attractive Salary &amp; incentives</li><li>Career growth opportunities</li><li>Training provided by the company</li></ul>Location - Iconic Marketing Management, Office 12, 302, 2nd floor, Al Madeena Hyper Market Building (Zig Zag Building), Electra street, Abu DhabiDate &amp; Time - 24/25/26 &amp; 27 Nov 2025 - 11.00 A.M to 2.00 PMContact - 0557641484 / 0568440419Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per month

Walk-In Interview – Sales Officer

<div>
 
 Company Description
 
 
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 Job Description
 
 
 
 We are seeking a dedicated and customer-focused Officer- Customer Service to join our team in Abu Dhabi, United Arab Emirates. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients, handling inquiries, and ensuring a positive customer experience.
 
 
 <ul>
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 Actively sell and cross-sell asset and liability products to new and existing customers
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 Prepare, assess, and recommend loan product applications and maintenance requests
 </li>
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 Process customer requests, including account openings, online banking requests, and other services
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 Educate customers about automated channels such as ATM, call center, and online banking
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 Attract new customers through personal relations and existing customer referrals
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 Meet individual sales targets and participate in daily retail sales team meetings
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 Achieve monthly targets for onboarding customers to online and mobile banking applications
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 Ensure high levels of customer satisfaction and contribute to achieving Net Promoter Score (NPS) targets
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 Respond to customer inquiries forwarded from the call center
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 Collaborate with colleagues and internal stakeholders to resolve customer issues efficiently
 </li>
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 Complete mandatory training programs to stay updated on bank products and services
 </li>
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 Adhere to bank policies, processes, and procedures, both internal and external
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School diploma or equivalent
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 Minimum of 2 years' relevant experience in the banking sector
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 Familiarity with bank products, customer experience, and related policies and procedures
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 Strong communication and interpersonal skills
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 Excellent problem-solving abilities and attention to detail
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 Proficiency in customer service software and CRM systems
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 Ability to work efficiently in a fast-paced environment
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 Strong sales skills and ability to meet targets
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 Knowledge of online and mobile banking platforms
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 Empathetic approach to customer service
 </li>
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 Ability to work collaboratively in a team environment
 </li>
 <li>
 Flexibility to adapt to changing customer needs and bank procedures
 </li>
 </ul>
</div>

Officer- Customer Service

Wio Bank

<div>
 
 Wio Bank
 
 
 
 Wio Bank is a leading one-of-a-kind financial platform that is revolutionizing the banking industry in the MENA region. Our platform is here to reboot personal and business banking in the digital age. Our personalised features and seamlessly integrated services are built around your needs, helping you spend, save, and plan for your future.
 
 
 
 Role Overview
 
 
 
 We are seeking a proactive and results-driven Customer Success Officer to lead our efforts in acquiring and onboarding new high value business accounts. This role is dedicated to expanding our corporate client portfolio, driving market growth, and ensuring a seamless onboarding experience that establishes strong, long-term partnerships.
 
 
 As a Customer Success Officer, you will identify and pursue high-value opportunities, engage key decision-makers, deliver tailored solutions, and secure strategic relationships. You will also oversee the onboarding process, ensuring new clients experience exceptional value and a smooth transition from day one.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 New Business Development &amp; Client Acquisition
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 Proactively identify and target corporate clients through research, networking, referrals, and digital outreach.
 </li>
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 Initiate conversations with key stakeholders to understand their business needs and challenges.
 </li>
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 Deliver compelling presentations and proposals that demonstrate the value of our solutions.
 </li>
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 Negotiate and finalize agreements to bring new clients on board.
 
 
 </li>
 </ul>
 2
 
 . Strategic Market Expansion
 
 
 
 <ul>
 <li>
 Analyze market trends and identify sectors with high growth potential.
 </li>
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 Build and maintain a pipeline of qualified opportunities to meet acquisition targets.
 </li>
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 Collaborate with internal teams to develop strategies for penetrating new markets.
 </li>
 <li>
 Onboarding &amp; Implementation
 </li>
 <li>
 Lead the onboarding process for new clients, ensuring a smooth and efficient experience.
 </li>
 <li>
 Provide training, resources, and guidance to help clients quickly adopt our offerings.
 </li>
 <li>
 Coordinate with internal teams for successful implementation and handoff.
 </li>
 <li>
 Relationship Building &amp; Value Creation
 </li>
 <li>
 Establish trust and rapport with new clients to ensure satisfaction and open communication.
 </li>
 <li>
 Act as the primary point of contact during the initial engagement phase.
 </li>
 <li>
 Gather feedback and insights to continuously improve the onboarding experience.
 </li>
 <li>
 Growth Collaboration &amp; Reporting
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 <li>
 Work closely with Marketing and Growth teams to optimize lead generation and conversion strategies.
 </li>
 <li>
 Maintain accurate records of interactions and progress in the CRM system.
 </li>
 <li>
 Share regular updates on acquisition goals, onboarding metrics, and client health.
 
 
 </li>
 </ul>
 
 Qualifications And Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Communications, or related field.
 </li>
 <li>
 2&ndash;4 years of experience in sales of banking products, business development or corporate client acquisition,.
 </li>
 <li>
 Strong communication, negotiation, and presentation skills.
 </li>
 <li>
 Proven track record of securing new business and building strategic relationships.
 </li>
 <li>
 Goal-oriented mindset with a focus on delivering measurable outcomes.
 </li>
 <li>
 Proficiency in CRM tools such as Salesforce, HubSpot, or similar.
 </li>
 <li>
 Self-motivated, energetic, and able to work independently and collaboratively.
 
 
 </li>
 </ul>
 
 Key Performance Indicators (KPIs)
 
 
 
 <ul>
 <li>
 Number of new corporate clients acquired
 </li>
 <li>
 Conversion rate of qualified opportunities
 </li>
 <li>
 Time to onboarding completion
 </li>
 <li>
 Client satisfaction during onboarding
 </li>
 <li>
 Revenue contribution from new partnerships
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive base salary plus performance-based incentives
 </li>
 <li>
 Career growth opportunities in business development and client success
 </li>
 <li>
 Continuous learning and professional development
 </li>
 <li>
 Collaborative and supportive work environment
 </li>
 <li>
 Health and wellness benefits
 </li>
 </ul>
</div>

Customer Success Officer

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