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customer service officer

banking officer

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
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 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Account Maintenance
 
 :
 
 
 Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 
 
 
 
 
 
 Product Knowledge
 
 :
 
 
 Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 
 
 
 
 
 
 Customer Retention
 
 :
 
 
 Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 
 
 
 
 
 
 Complaint Resolution
 
 :
 
 
 Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Technology Proficiency:
 
 
 
 Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 
 
 
 
 
 
 Job Requirement (Qualification/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
 </li>
 <li>
 Additional certifications in banking or customer service.
 </li>
 <li>
 Minimum 2- 3 years of experience in a retail banking or branch banking environment.
 </li>
 <li>
 Proven track record in customer service and sales roles.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
 
 
</div>

Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

TASC Outsourcing

<div>
 
 
 Key Responsibilities
 
 
 
 
 Client Acquisition &amp; Relationship Management
 
 
 <ul>
 <li>
 Acquire new customers through direct sales, referrals, and market outreach.
 </li>
 <li>
 Manage and grow relationships with assigned customers by understanding their financial needs.
 </li>
 <li>
 Maintain long-term relationships to ensure customer retention and satisfaction.
 </li>
 </ul>
 
 
 Sales &amp; Business Development
 
 
 <ul>
 <li>
 Promote banking products including savings and current accounts, loans, credit cards, and investment products.
 </li>
 <li>
 Achieve individual and team sales targets as per bank guidelines.
 </li>
 <li>
 Cross-sell and up-sell banking products based on customer profiles.
 </li>
 </ul>
 
 
 Customer Service
 
 
 <ul>
 <li>
 Act as a single point of contact for clients regarding banking queries and service requests.
 </li>
 <li>
 Ensure timely resolution of customer issues and complaints.
 </li>
 <li>
 Provide accurate information on banking products, policies, and procedures.
 </li>
 </ul>
 
 
 Documentation &amp; Compliance
 
 
 <ul>
 <li>
 Ensure KYC, AML, and compliance documentation is completed accurately.
 </li>
 <li>
 Follow UAE Central Bank regulations and internal bank policies.
 </li>
 <li>
 Maintain proper records and update customer information in banking systems.
 </li>
 </ul>
 
 
 Reporting &amp; Coordination
 
 
 <ul>
 <li>
 Prepare daily/weekly sales reports and pipeline updates.
 </li>
 <li>
 Coordinate with internal departments such as credit, operations, and customer service to ensure smooth processing.
 </li>
 <li>
 Participate in marketing campaigns and customer engagement activities.
 </li>
 </ul>
 
 
 Qualifications &amp; Skills
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Finance, Banking, or a related field.
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 1&ndash;5 years of experience in banking sales, relationship management, or financial services.
 </li>
 <li>
 UAE banking experience is preferred.
 </li>
 </ul>
 
 
 Skills
 
 
 <ul>
 <li>
 Strong sales, negotiation, and relationship management skills.
 </li>
 <li>
 Excellent communication skills in English; Arabic is an advantage.
 </li>
 <li>
 Customer-focused mindset with the ability to meet targets.
 </li>
 <li>
 Knowledge of retail banking products and services.
 </li>
 <li>
 Proficiency in MS Office and CRM/banking systems.
 </li>
 </ul>
 
 
</div>

Relationship Officer – Banking

Mabeaat Hadaf Al Khaleej

A leading bank in UAE looking for Sales Officer/ Relationship OfficerSalary: From AED 3000 To AED 5000+ Attractive Incentives with salary same monthLocation: Abu DhabiProduct : Credit CardsPositions: Sales Officer / Relationship officerNationality: ANYBenefits : Visa &amp; Medical InsuranceInternational TripsMust be experienced in outdoor banking salesMinimum 6 months Banking experience RequiredHome country experience will be consideredVisit visa candidates / Employment Visa / Spouse Visa / Cancelled Visa can also applyIdentify new business opportunities to generate pipelineLeverage sales tools and resources to identify new sales leads and get repeated business from existing customersCollaborate and give timely reports to Sales LeadersAchieving the monthly sales targets assigned to them.Please share for wider reach.References are appreciatedJob Type: Full-timeJob Types: Full-time, PermanentPay: AED3,000.00 - AED5,000.00 per monthExperience:<ul><li>Banking: 1 year (Required)</li></ul>

Sales Officer

CRISTAL HOTEL ABU DHABI

<ul><li>Responsible for banking function and administering the General Cashier fund in a timely and efficient manner as well as for processing the monthly payroll of all Colleagues.</li></ul><ul><li>To ensure that the sum of money collected (notes, cheques, traveler checks etc.) agrees with the amount shown on the remittance envelopes and any differences should be listed in the over/short column provided on the deposited sheet.</li><li>To report immediately any envelope missing to the Asst Finance Manager</li><li>To manage petty cash disbursements and reimbursements.</li><li>To liaise with the money exchange company, and exchange all foreign currency with local currency.</li><li>To prepare the bank deposit slips for cash and cheques.</li><li>To deposit all cash and cheques in the company&rsquo;s bank account before 11 am.</li><li>To prepare the general cashier&rsquo;s report and forward the same to the Income Auditor.</li><li>To prepare a weekly summary of all petty cash payments and tips for reimbursement. This should be passed to the Accounts Payable, along with all supporting documents for reimbursement.</li><li>To distribute check payments to vendors upon schedule.</li><li>To perform related duties and special projects as assigned</li></ul>Job Types: Full-time, PermanentPay: AED1.00 per monthExperience:<ul><li>General Cashier HOTEL: 2 years (Preferred)</li></ul>

General Cashier Paymaster

Iconic Marketing Management LLC

ICONIC MARKETING MANAGEMENT is a leading company with a strong presence in the banking sector. We are currently seeking motivated and dynamic Team Leaders and Relationship Officers to join our team for selling banking products (Credit Cards and Personal Loans) for reputed banks in the UAE.Experience RequirementsMinimum 1 year banking experience (UAE or home country)Freshers can apply if on Own Visa or Spouse Visa/ Visit &amp; Employment Visa (must have at least 1 year banking experience)Candidates with more than 2 years banking experience must provide bank statements showing commission earnings1. Team Leader (Urgent Hiring &ndash; With 10 Staff) - Abu DhabiSalary: AED 6,000 to AED 8,000Incentives: Attractive monthly incentivesPosition: Team Leader &ndash; Credit Card &amp; Loan SalesExperience: Minimum 2 years in a similar banking sales role in the UAEResponsibilities:Lead and manage a team of 10 sales executives to meet credit card and personal loan targets.Monitor performance, provide coaching, and conduct regular team training.Drive sales strategies, ensure regulatory compliance, and report to management.Handle escalated customer queries and support staff in achieving goals.Requirements:2+ years of experience as a Team Leader in banking sales (Credit Cards &amp; Loans) in UAE.Strong leadership, coaching, and reporting skills.Excellent communication and customer service abilities.2. Relationship Officer - Abu DhabiSalary: AED 3,000 to AED 5,000Incentives: High earning potentialPosition: Relationship Officer &ndash; Credit Cards &amp; LoansLocation: UAEExperience: 1+ year in banking (Credit Cards &amp; Loans)Job Description:Manage and grow customer relationships, promoting credit card and loan products.Achieve individual sales targets while ensuring excellent customer service.Assist clients with product inquiries and application processes.Maintain accurate records and follow banking policies.Requirements:1+ year experience in banking sales (Credit Cards &amp; Loans) in UAE or home country.Candidates with own visa, spouse visa, visit, or employment visa are welcome to apply.Strong communication, sales, and customer service skills.Eligible candidates can apply via WhatsApp: 0557641484 or Email:abdul.malik@iconicuae.aeJob Type: Full-timePay: AED6,000.00 - AED8,000.00 per month

Team Leader

First Abu Dhabi Bank (FAB)

<div>
 Perform back office tasks such as account maintenance/account opening for Retail, ELITE &amp; GPB (Islamic &amp; Conventional ) segment &amp; SME for Islamic segment /NHL and CCQ data entry, etc as per the process and guidelines provided by the Operation &amp; WAH Centre Leadership.
 
 
 To increase and maintain high quality standards. To ensure financial and reputational integrity of the organization, to assist and to meet business expectations of operations process related to transactions on a day-to-day basis to provide better services.
 
 
 Possessing a strong team spirit and motivation environment.
</div>

Senior Officer, Personal Banking Ops

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191 banking officer jobs IN Abu Dhabi

Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

Relationship Officer – Banking

Sales Officer

General Cashier Paymaster

Team Leader

Senior Officer, Personal Banking Ops

Senior Officer, Personal Banking Ops