customer service representative

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b2b sales representative telematics - 07 Jobs in Dubai

b2b sales representative telematics - 07

cashier/service crew

customer service agent

bartender zaytoun f b service crowne plaza hotel dubai festival city

Crowne Plaza Hotel

<div>Do you see yourself as a Bartender in our Zaytoun here at Crowne Plaza&reg; Hotel Dubai Festival City?
 
 
There&rsquo;s nothing complicated about dealing with business people. 
 
They&rsquo;re just people. Doing business. 
 
By day, international marketing superhero. By night: fluffy bath robe and a box set. 
 
Like Liz, who&rsquo;s left her laptop cable in the cab. Or Mario, who&rsquo;s secretly missing his cats. The early riser, who&rsquo;s first in the gym. The sales team preparing for the &lsquo;big pitch&rsquo; over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn. 
 
The InterContinental Hotels Group&reg; at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn &amp; Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us. 
 
A little taste of your day-to-day:<ul><li><div>
Ensures seamless operation of bar</div></li><li><div>
Assists to ensure constant updates of creative cocktail / mocktail offerings</div></li><li><div>
Assists to ensure trainings of beverage knowledge to entire team</div></li><li><div>
Ensures consistency in beverage preparation</div></li><li><div>
Ensures profitability of bar operation</div></li><li><div>
Provides customer service in accordance to standard operating procedures</div></li><li><div>
Ensures reordering, stacking, and cleanliness of bar area</div></li><li><div>
Anticipates guests needs by following service behaviour</div></li><li><div>
Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up</div></li><li><div>
Executes cash handling and banking procedures</div></li><li><div>
Establish and instruct staff in cash security procedures</div></li><li><div>
Assists in the maintenance of service equipment</div></li><li><div>
Monitor standards of guest facilities and services</div></li><li><div>
Control stock and monitor security procedures</div></li></ul><div>
What we need from you:</div><ul><li><div>
Great communication skills</div></li><li><div>
Ability to work in a team and in different functions</div></li><li><div>
Warm and inviting personality</div></li><li><div>
Ability to think calmly under pressure</div></li><li><div>
Willingness to learn open-mindedly</div></li><li><div>
Passion of food and curiosity for something new</div></li><li><div>
Basic organisation skills in restaurant operation</div></li></ul>
What you can expect from us:
We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us, and you&rsquo;ll become part of our ever-growing global family.
Who we are<div>
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
<div></div><div>Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.</div></div>
<div>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 
<div></div> 
<div>Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
</div>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Bartender - Zaytoun - F&B Service - Crowne Plaza® Hotel Dubai Festival City

<div>What's your passion? Whether you're into dancing, diving, or dominoes at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do to their hobbies - people who help us create great hotels guests love.
Crowne Plaza Dubai Marina will be the perfect location that completely understands Modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-meter hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.
With 273 stylish rooms and a convenient, prestigious location, you will find Crowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable leisure time, and will definitely enjoy a new hotel that has mastered the balance between modernism of the business world and traditions of the Arabian hospitality.
We have an exciting opportunity for you as Outlets Manager to join our enthusiastic team at Crowne Plaza Dubai Marina in our All Day Dining and Lobby Loung / Bar
As an Outlet Manager, you are responsible for managing restaurant operations to deliver an excellent Guest experience. The Outlet Manager will also be required to manage, train, and develop colleagues and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Manage Restaurants operations</li><li>
Maintain exceptional levels of customer service</li><li>
Recruit, manage, train and develop the Restaurant team</li><li>
Manage guest queries in a timely and efficient manner</li><li>
Work within budgeted guidelines in relation to Food and Payroll</li><li>
Drive sales to maximize budgeted revenue</li><li>
Develop menus with other members of Food and Beverage team</li><li>
Accountable for monthly stock takes</li><li>
Set departmental targets and objectives, work schedules, budgets, and policies and procedures</li><li>
Evaluate guest satisfaction levels with a focus on continuous improvement</li><li>
Ensure communication meetings are conducted and post-meeting minutes generated</li><li>
Be environmentally aware</li><li>
Assist other departments wherever necessary and maintain good working relationships</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li></ul>
The successful candidate will be hands-on leader with the ability to positively coach and motivate the team to success. Ideally, the candidate would have minimum 2 years experiences in a similar role in a 5 star hotel; able to handle multi-national team; Strong in HACCP procedures and application; exposure to outlet opening; exposure to a wide variety of outlets. The position required a high organization skill; highly motivated; focus on training and developing staff member; good administration skill.
IHG is more than just a great place to stay; we are also one of UAE&rsquo;s best employers. We are looking for exceptional people like you to greet the world and be the spark that makes us even better. 
 
We passionately believe that it&rsquo;s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone. 
 
We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 6,000 hotels in over 100 countries, the world is your oyster.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Outlets Manager at Crowne Plaza Dubai Marina

Vintage Grand Hotel

Discover unmatched elegance at Marriott Hotel Production City, Dubai, a five-star premium hotel offering club rooms and executive suites in the heart of Dubai Production City.Designed for discerning travelers, the hotel blends world-class amenities with exceptional service, setting a new benchmark in hospitality. Indulge at every turn with multi-cuisine dining, a relaxed poolside bar, and an outdoor terrace featuring shisha, handcrafted beverages, and light bites. Rejuvenate at the full-service spa and salon or stay energized in the modern fitness center.Spacious rooms and elegant suites combine contemporary design with superior comfort, ideal for short stays or extended retreats. Guests also enjoy a complimentary shuttle service to key Dubai attractions for a seamless stay. At Marriott Hotel Production City, Dubai, every detail is crafted to exceed expectations whether you&rsquo;re traveling for business, leisure, or a family getaway.Position OutlineThe Telephone Operator is responsible for managing all incoming and outgoing calls within the hotel. The role ensures professional, timely, and courteous handling of guest and internal communications, while supporting smooth hotel operations and guest services.Key Responsibilities<ul><li>Answer, screen, and transfer incoming calls promptly and professionally.</li><li>Provide information, assistance, and services to guests and staff.</li><li>Handle wake-up calls, guest messages, and emergency call procedures efficiently.</li><li>Maintain accurate call logs, reports, and records.</li><li>Coordinate with hotel departments (Front Office, Housekeeping, F&amp;B, etc.) to ensure seamless communication.</li><li>Support front office and operational tasks as needed.</li><li>Adhere to hotel policies, confidentiality standards, and professional communication protocols.</li></ul>Experience<ul><li>1&ndash;3 years&rsquo; experience as a Telephone Operator, Front Office Associate, or similar role in 4&ndash;5 star hotels.</li><li>Familiarity with hotel PBX/telephone systems and PMS software preferred.</li><li>Experience handling high-volume calls professionally and efficiently.</li></ul>Skills &amp; Competencies<ul><li>Excellent verbal communication and telephone etiquette.</li><li>Strong listening, multitasking, and problem-solving skills.</li><li>Professional, courteous, and guest-focused demeanor.</li><li>Ability to work under pressure in a fast-paced environment.</li><li>Basic IT and PMS system knowledge.</li></ul>Job Types: Full-time, Contract Contract length: 24 months

Telephone Operator

Al-Futtaim

<div>Job Requisition ID: 176381
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 
<ul>
<li>The Customer Service Representative is responsible for delivering exceptional customer service at the front office by managing rental transactions efficiently, addressing customer needs, and ensuring a seamless rental experience. As the face of the company, the CSR also drives sales by promoting additional products and services, maximizing revenue opportunities, and contributing to overall business performance through excellent service and proactive selling.</li></ul> 

What You Will Do: 


Customer Interaction 

<ul>
<li>Greet customers professionally and create a welcoming front-office environment.</li>
<li>Handle customer inquiries, complaints, and service requests efficiently and professionally.</li>
<li>Resolve issues quickly to ensure a high level of customer satisfaction.</li></ul> 
<h4 class="jobSectionHeader">
</h4>Rental Transactions 

<ul>
<li>Process rental transactions accurately, including check-ins, check-outs, and returns.</li>
<li>Verify customer credentials and ensure compliance with rental policies and procedures.</li>
<li>Ensure timely and accurate invoicing for all rental transactions and additional charges.</li>
<li>Maintain accurate records in the rental management system.</li></ul> 
<h4 class="jobSectionHeader">
</h4>Sales and Promotion 

<ul>
<li>Upsell additional products and services such as insurance, upgrades, GPS, and fuel plans to maximize revenue.</li>
<li>Support loyalty program enrollment and promote brand offers and campaigns.</li></ul> 
<h4 class="jobSectionHeader">
</h4>Vehicle Management 

<ul>
<li>Inspect vehicles with customers at pickup and return for damage, cleanliness, and fuel levels.</li>
<li>Collaborate with operations and fleet teams to ensure vehicle availability and timely service.</li></ul> 
<h4 class="jobSectionHeader">
</h4>Office Management 

<ul>
<li>Maintain a clean and organized front-office workspace.</li>
<li>Monitor and follow up on reservations, no-shows, and late returns.</li></ul> 
 
Required Skills To Be Successful: 
<ul>
<li>Strong customer service abilities with a focus on satisfaction.</li>
<li>Effective sales techniques for promoting products and services.</li>
<li>Proficiency in managing rental transactions and systems.</li>
<li>Capability to resolve issues quickly and efficiently.</li></ul> 
 
What Equips You For The Role: 
<ul>
<li>University graduate.</li>
<li>At least 2 years of experience in the customer service industry.</li>
<li>General understanding of the car rental industry.</li>
<li>Fluent in English; Arabic and other language skills are advantageous.</li>
<li>Strong customer relations and team building skills.</li>
<li>Strong commercial acumen.</li>
<li>Effective in setting priorities and scheduling activities.</li>
<li>Excellent communication, problem solving, and analytical skills.</li></ul> 
About Al-Futtaim Group Real Estate 
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. 
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
About Al-Futtaim Engineering &amp; Technologies 
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</div>

Customer Service Representative

<div>Job Requisition ID: 176202
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role

The Senior Customer Service Representative is responsible for managing client relationships, identifying customer requirements, and providing appropriate solutions in coordination with the Sales Team. This role serves as the main contact for clients, facilitating communication, resolving issues efficiently, and ensuring consistent service delivery. 


What you will do 

<ul><li> Act as the primary point of contact for assigned clients, ensuring all queries and requests are tracked and handled efficiently and within the agreed SLA.</li><li>Build and maintain strong, long-term relationships with clients to foster loyalty and improve retention by scheduling quarterly account management meetings between the Key Account Manager and our customers.</li><li>Work with Key Account Managers and customers to ensure all necessary documents are provided for efficient processing of New / Ex-fleet / Pre-lease orders.</li><li>Coordinate with internal teams i.e. Contract Origination, Vehicle Logistics and Key Account Managers to ensure timely Vehicle Delivery</li></ul>
<ul><li>Ensure Proactive tracking of Vehicles going through the Maintenance and Registration renewal processes with proactive communication on the ETAs to customers</li><li>Be the first point of escalation for complaints from designated corporate clients, addressing their inquiries proactively to prevent further escalation.</li><li>Record and monitor agreement renewal details, coordinating with Key Account Managers and customers to provide renewal updates and available options at least 15 days before the agreement expiration date.</li><li>Schedule Vehicle Offhires directly in the system based on Customer confirmation to enable timely vehicle collection and agreement closure</li><li>Upon Vehicle offhire, close the agreement in the system with accurate vehicle and offhire details and any pending Traffic fine, toll or damage chargeback to enable correct final invoicing.</li><li>Communicate client feedback and insights to management for process enhancement.</li><li>Support the resolution of client issues, escalating complex cases as needed.</li><li>Contribute to the development and implementation of customer experience initiatives.</li><li>Stay updated on industry trends and best practices in relationship management.</li></ul> 


Required Skills to be successful<div> 
<ul><li>Strong understanding of customer service processes and client engagement strategies.</li><li>Excellent interpersonal, facilitation, and presentation skills.</li><li>Ability to maintain organized tracking systems for client interactions.</li><li>Effective in setting priorities and managing multiple client accounts.</li><li>Proactive problem-solving and conflict resolution skills.</li></ul></div> 


What equips you for the role<div> 
<ul><li>University Graduate.</li></ul></div>
<ul><li>Minimum 1 year of experience in customer service, relationship management, or sales coordination.</li></ul> 
About Al-Futtaim Group Real Estate 
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. 
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
About Al-Futtaim Engineering &amp; Technologies 
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</div>

Senior Customer Service Representative

Arabian Courtyard Hotel and Spa

We are seeking an experienced and highly motivated Manager - Food &amp; Beverage to join our dynamic team . A leading 4-star hotel in the UAE. As the Manager - Food &amp; Beverage, you will be responsible for overseeing the daily operations of both the Food &amp; Beverage and Food Production departments. You will ensure high standards of service, quality, and compliance with local regulations, while also driving revenue generation strategies and implementation. This is a key leadership role, and the successful candidate will play a pivotal part in the growth and success of our food and beverage operations.Key Responsibilities:<ul><li>Overall Department Management:</li><li>Oversee and manage the daily operations of the Food &amp; Beverage and Food Production departments, ensuring all outlets (restaurants, bars, banqueting, room service) and kitchen operations run smoothly and efficiently.</li><li>Develop and implement F&amp;B standards, procedures, and operational guidelines in alignment with the hotel&rsquo;s objectives.</li><li>Monitor the overall quality and consistency of food and beverage production, presentation, and service, ensuring they meet or exceed guest expectations.</li><li>Revenue Creation &amp; Strategy:</li><li>Develop and implement strategies to drive food and beverage sales and maximize revenue across all F&amp;B and food production outlets.</li><li>Identify and capitalize on new revenue opportunities, such as promotions, themed events, partnerships, and seasonal offerings.</li><li>Monitor sales performance, track KPIs, and adjust strategies to meet revenue goals and targets.</li><li>Collaborate with the sakes &amp; marketing team to create promotional campaigns, special events, and offers to drive customer traffic and increase F&amp;B revenue.</li><li>Analyze market trends, customer preferences, and competitor offerings to adjust the hotel's F&amp;B pricing and marketing strategies accordingly.</li><li>Budgeting &amp; Financial Management:</li><li>Oversee the F&amp;B and Food Production departments&rsquo; budgeting process, including cost control, pricing strategies, and revenue management.</li><li>Ensure effective budgeting for food and beverage purchasing, food production costs, staffing, and other operational expenses to meet financial goals.</li><li>Prepare reports on financial performance, and recommend cost-saving measures without compromising quality or guest experience.</li><li>Menu Development &amp; Knowledge:</li><li>Work closely with the kitchen team to design and update menus for both the Food &amp; Beverage and Food Production departments, ensuring offerings reflect market demand, seasonal ingredients, and customer preferences.</li><li>Ensure the menu aligns with local food trends, dietary preferences, and the overall guest experience.</li><li>Maintain a strong knowledge of wine, spirits, and other beverage offerings, ensuring a balanced and innovative selection.</li><li>Compliance &amp; Safety:</li><li>Ensure full compliance with HACCP (Hazard Analysis and Critical Control Points) standards, Dubai Municipality regulations, and any other relevant local health and safety standards in both the F&amp;B and food production operations.</li><li>Regularly audit food storage, preparation, and serving practices to ensure safe and hygienic food handling.</li><li>Maintain records of compliance, training, and inspections as per Dubai Municipality guidelines.</li><li>Staff Management &amp; Development:</li><li>Lead, manage, and train both the Food &amp; Beverage and Food Production teams, ensuring staff deliver exceptional service and maintain high standards in both guest-facing and kitchen operations.</li><li>Conduct regular staff training, evaluations and performance reviews, providing feedback for continuous improvement.</li><li>Ensure all staff are trained in food safety, customer service, and compliance with hotel standards.</li><li>Guest Relations &amp; Service Excellence:</li><li>Engage with guests to ensure satisfaction with F&amp;B offerings and address any special requests or concerns.</li><li>Develop and implement strategies to enhance the overall guest dining experience and create memorable moments.</li></ul><ul><li>Key Requirements&amp; Experience:</li><li>Minimum 1-3 years of experience in a Manager Food &amp; Beverage or Assistant Manager Food &amp; Beverage role, with responsibility for both Food &amp; Beverage and Food Production departments, within a 3- or 4-star hotel in the UAE or similar hospitality setting.</li><li>Proven track record of managing multiple F&amp;B outlets and food production operations (restaurants, bars, banqueting, kitchen).</li><li>Strong experience in budgeting, financial management, cost control, and revenue generation strategies within the F&amp;B sector.</li><li>Knowledge &amp; Skills:</li><li>In-depth knowledge of HACCP food safety standards and Dubai Municipality compliance regulations.</li><li>Expertise in menu design and food trends, with a strong understanding of international cuisines, food production operations, and beverage pairings.</li><li>Strong leadership, interpersonal, and communication skills.</li><li>Excellent customer service and conflict resolution abilities.</li><li>Fluency in English; additional languages are a plus.</li><li>Education &amp; Certification:</li><li>A degree in Hospitality Management, Culinary Arts, or a related field is preferred.</li><li>Relevant certifications in food safety and HACCP.</li><li>Certification in first aid or food hygiene training is a plus.</li></ul>Job Type: Full-time

Manager - Food & Beverage

Mia Mia Cafe

BARISTA / JUNIOR BARISTA / CASHIER / WAITRESS**FEMALE CANDIDATES ONLY**LOOKING FOR EXPERIENCED FEMALE COFFEE SHOP BARISTA WITH OWN VISA&gt;&gt;NO VISA PROVIDED&lt;&lt;FULL TIME / PART TIME POSITIONS AVAILABLEVISIT VISA HOLDERS PLEASE DO NOT APPLYVALID EMIRATES ID IS MANDATORY FRESHERS WITH BARISTA COURSE (1 MONTH OR ABOVE) ARE WELCOMECOFFEE PREPARATION ON ESPRESSO MACHINE / SMOOTHIES / FRAPPESCANDIDATES WITH OWN VISA / NOC / FAMILY VISA/ HUSBANDS VISA / FREELANCE VISA SHOULD ONLY APPLYABILITY TO PREPARE ALL COFFEE TYPES ON ESPRESSO MACHINE / FRAPPES / MILKSHAKESABILITY TO WORK EXPERTLY ON ESPRESSO MACHINE TO MAKE COFFEE DRINKS / CALLIBRATION OF MACHINE / GOOD KNOWLEDGE OF POS AND PAYMENTS HANDLINGABILITY TO PREPARE FOOD ITEMS / BAKING IS AN ADVANTAGERESPONSIBILITIES INCLUDE HANDLING ALL CAFE TASKS ALONE / CLEANING / POS PAYMENTS / GOOD COMMUNICATION / MULTI TASKINGCAFE LOCATION : DUBAI FESTIVAL PLAZA MALL , NEAR ENERGY METRO STATION ,NEAR IBN BATUTA MALL, DUBAI.DIRECT HIRING FROM OWNERWATSAPP CV TO 0585730380Job Types: Full-time, Part-time, FresherPay: AED3,000.00 - AED3,500.00 per month

Barista (Female Only)

Explore 3088+ Bartender zaytoun f b service crowne plaza hotel dubai festival city in Dubai this March. Find roles across top companies and apply now to boost your career.