driver

trailer driver

transport coordinator

delivery boy

delivery car driver

bike rider delivery rider

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 The GM Operations is responsible for leading the execution and performance of end-to-end operations across all business verticals (Food, Grocery, Snoomart, Logistics, Marketplace Services).
 
 
 This role drives operational excellence, ensures marketplace balance (supply-demand-logistics), and delivers sustainable growth with strong unit economics. The GM Operations translates company strategy into scalable execution frameworks while owning operational performance metrics and contribution margin.
 
 
 This position is going to own the responsibility of the entire supply and demand planning. Additionally, it will be owning all the fleet optimization responsibilities, ensuring that we have enough drivers at the right time at the right place.
 
 
 This role reports to the COO, with a dotted-line reporting relationship to the CEO &ndash; Qatar.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Operational Execution &amp; Performance Governance
 </li>
 <li>
 Lead daily operational performance across all verticals.
 </li>
 <li>
 Drive SLA adherence, delivery time reduction, and service reliability.
 </li>
 <li>
 Establish scalable SOPs and performance dashboards.
 </li>
 <li>
 Build clear KPI trees linking frontline metrics to P&amp;L impact.
 </li>
 <li>
 Ensure real-time performance monitoring across all operational layers.
 </li>
 <li>
 Marketplace &amp; Supply Optimization
 </li>
 </ul>
 <ul>
 <li>
 Own supply acquisition and productivity (merchants &amp; fleet).
 </li>
 <li>
 Optimize dispatch efficiency, rider utilization, and cost per delivery.
 </li>
 <li>
 Reduce service failures and operational escalations.
 </li>
 <li>
 Improve delivery reliability and merchant compliance.
 </li>
 <li>
 Improve key operational KPIs:
 </li>
 <ul>
 <li>
 Order acceptance rate
 </li>
 <li>
 Fulfillment rate
 </li>
 <li>
 Delivery time
 </li>
 <li>
 Cancellation rate
 </li>
 <li>
 Fleet utilization
 </li>
 <li>
 Financial &amp; Performance Accountability
 </li>
 <li>
 Full ownership of operational contribution margin and cost efficiency.
 </li>
 <li>
 Drive improvements in delivery cost per order and operational overhead.
 </li>
 <li>
 Partner with Finance on forecasting and budget discipline.
 </li>
 <li>
 Monitor unit economics (AOV, CPO, rider cost, incentives, etc).
 </li>
 <li>
 Growth &amp; Market Expansion
 </li>
 <li>
 Lead new launches and new vertical rollouts.
 </li>
 <li>
 Develop playbooks for scalable expansion.
 </li>
 <li>
 Drive density-led growth strategy (maximize order concentration per square km).
 </li>
 <li>
 Lead turnaround analytics for underperforming regions.
 </li>
 <li>
 Process Improvement &amp; Automation
 
 
 </li>
 </ul>
 </ul>
 <li>
 Partner with Product &amp; Tech to enhance operational tools.
 </li>
 <li>
 Implement automation initiatives to reduce manual dependency.
 </li>
 <li>
 Use data insights to drive predictive supply-demand balancing.
 </li>
 <li>
 Continuously redesign workflows for speed and cost efficiency.
 </li>
 <li>
 Partner with Product &amp; Tech to:
 </li>
 <ul>
 <li>
 Improve dispatch algorithms
 </li>
 <li>
 Automate manual ops processes
 </li>
 <li>
 Integrate AI-based capacity planning
 </li>
 <li>
 Enhance live performance dashboards
 </li>
 <li>
 Leadership &amp; Team Management
 </li>
 <li>
 Lead Supply Team, 3PL, Business Operations Managers.
 </li>
 <li>
 Build a high-performance culture with strong accountability.
 </li>
 <li>
 Implement structured performance management and KPI tracking.
 </li>
 <li>
 Develop succession pipelines for operational leadership
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 10&ndash;15+ years in tech-enabled marketplace, logistics, or mobility platforms.
 </li>
 <li>
 Strong operational scaling experience.
 </li>
 <li>
 Deep expertise in analytics and financial modeling.
 </li>
 <li>
 Proven track record in process transformation.
 </li>
 <li>
 Experience building operational excellence frameworks at scale.
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

General Manager of Operations

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 We are looking for a Deputy Director &ndash; Food Operations to fully own the operational performance of our Food vertical.
 
 
 This is a standalone, high-impact role focused on execution, optimization, and profitability. You will work directly with the COO to translate strategy into disciplined operational outcomes. Food is a high-frequency, high-pressure business &mdash; it demands precision, speed, and strong judgment under constant movement.
 
 
 You will be responsible for the operational engine of the Food vertical: vendor performance, delivery efficiency, cost structures, contribution margins, and overall vertical performance health. Every operational lever that impacts reliability, scalability, and profitability will sit under your direct ownership.
 
 
 This is not a coordination role. It is a performance role.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Operational Strategy &amp; Execution
 </li>
 <li>
 Partner closely with the COO to define and execute the Food operations roadmap.
 </li>
 <li>
 Convert strategic priorities into measurable KPIs and execution plans.
 </li>
 <li>
 Ensure sustainable order growth while protecting contribution margins and operational stability.
 </li>
 <li>
 Drive operational readiness for expansions, new initiatives, and structural improvements across the vertical.
 </li>
 <li>
 Food Vertical Performance &amp; Unit Economics
 </li>
 <li>
 Own the core performance metrics of the Food vertical including fulfillment rate, SLA adherence, cancellation rate, delivery time, cost per order, rider productivity, and customer satisfaction.
 </li>
 <li>
 Continuously optimize supply-demand balance in dense operating environments.
 </li>
 <li>
 Refine incentive structures for riders and restaurant partners with a clear understanding of their economic impact.
 </li>
 <li>
 Work closely with Finance to model profitability scenarios and implement cost control initiatives.
 </li>
 <li>
 You should deeply understand how prep time affects dispatch logic, how batching impacts utilization, and how operational mechanics influence margin.
 </li>
 <li>
 Process Optimization &amp; Scalability
 </li>
 <li>
 Identify inefficiencies across the Food operational lifecycle and eliminate them through structured, data-driven problem solving. Standardize SOPs and improve operational consistency.
 </li>
 <li>
 Collaborate with Product and Tech to automate manual workflows and enhance dispatch, batching, and visibility tools.
 </li>
 <li>
 Lead root cause analysis for service failures and implement corrective action frameworks that prevent recurrence.
 </li>
 <li>
 Restaurant Operations &amp; Partner Success
 </li>
 <li>
 Monitor and improve restaurant operational metrics including prep time accuracy, acceptance rates, SLA compliance, and order quality.
 </li>
 <li>
 Work closely with Commercial to ensure operational feasibility during onboarding and scaling.
 </li>
 <li>
 Reduce friction between restaurants and logistics by introducing structured performance frameworks and clear accountability mechanisms.
 </li>
 <li>
 Analytics &amp; Performance Discipline
 </li>
 <li>
 Lead weekly and monthly performance reviews backed by data and actionable insights.
 </li>
 <li>
 Build and refine dashboards, reporting structures, and performance scorecards that directly influence operational decisions.
 </li>
 <li>
 Leverage demand forecasting, cohort analysis, and behavioural data to identify growth and efficiency levers. When metrics shift, you understand why &mdash; and you act decisively.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 10+ years of operational experience, with at least 5&ndash;7 years in food delivery, high-frequency platforms, or tech-enabled logistics environments.
 </li>
 <li>
 Experience in dense, highly competitive markets is essential.
 </li>
 <li>
 Background in logistics, food operations, commercial strategy, or product operations within leading global platforms is strongly preferred. You must understand supply-demand balance, incentive systems, batching logic, dispatch optimization, and unit economics at a structural level.
 </li>
 <li>
 Strong analytical capability is mandatory. Exposure to BI tools, SQL, and performance dashboarding is expected. MBA or equivalent advanced degree is a plus.
 </li>
 <li>
 Beyond experience, we are looking for high cognitive ability, emotional resilience, and the ability to operate under sustained pressure. This role requires someone who takes ownership, makes tough decisions quickly, and executes without waiting for direction.
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Deputy Director – Food Operations

Starlink Qatar

<div>
 
 The
 
 Service Delivery &amp; QA Lead
 
 ensures services and products are delivered reliably, on time, and at the required quality standards. The role leads service governance, quality assurance, performance monitoring, and continuous improvement while acting as the link between business, technology, operations, and vendors.
 
 
 
 
 
 
 DUTIES &amp; RESPONSIBILITIES
 
 
 
 
 
 
 
 Service Delivery
 
 
 <ul>
 <li>
 Own service delivery framework, SLAs, and KPIs
 </li>
 <li>
 Monitor performance, incidents, and escalations
 </li>
 <li>
 Lead service reviews and stakeholder reporting
 </li>
 <li>
 Manage vendors and ensure contractual compliance
 </li>
 </ul>
 
 
 
 
 
 Quality Assurance
 
 
 <ul>
 <li>
 Define QA strategy, standards, and testing governance
 </li>
 <li>
 Implement quality gates across delivery lifecycle
 </li>
 <li>
 Oversee testing (functional, UAT, regression, automation)
 </li>
 <li>
 Drive root cause analysis and corrective actions
 </li>
 </ul>
 
 
 
 
 
 Performance &amp; Improvement
 
 
 <ul>
 <li>
 Track KPIs (SLA compliance, incidents, availability, CSAT)
 </li>
 <li>
 Produce dashboards and executive reports
 </li>
 <li>
 Lead continuous improvement and process optimization
 </li>
 <li>
 Support audit, risk, and compliance activities
 </li>
 </ul>
 
 
 
 
 
 Leadership
 
 
 <ul>
 <li>
 Lead and develop Service Delivery and QA teams
 </li>
 <li>
 Foster a culture of accountability, quality, and excellence
 </li>
 </ul>
 
 
 
 
 
 SKILLS &amp; ABILITIES
 
 
 
 
 
 <ul>
 <li>
 Service Delivery &amp; ITSM expertise
 </li>
 <li>
 QA and testing governance
 </li>
 <li>
 KPI and performance management
 </li>
 <li>
 Vendor and stakeholder management
 </li>
 <li>
 Risk and process improvement
 </li>
 <li>
 Strong communication, leadership, and problem-solving skills
 </li>
 </ul>
 
 
 
 
 
 POTENTIAL BACKGROUND
 
 
 
 
 
 
 
 Years of Experience
 
 
 <ul>
 <li>
 8&ndash;12+ years total experience
 </li>
 <li>
 4&ndash;6+ years in leadership roles
 </li>
 </ul>
 
 
 
 
 
 Certifications (Highly Desirable)
 
 
 <ul>
 <li>
 ITIL Foundation / ITIL Managing Professional
 </li>
 <li>
 PMP / PRINCE2
 </li>
 <li>
 Lean Six Sigma (Green/Black Belt)
 </li>
 <li>
 Agile / Scrum (CSM, SAFe)
 </li>
 <li>
 ISO 9001 / Quality Management
 </li>
 </ul>
 
 
 
 
 
 PREFERRED TOOLS /SOFT SKILLS
 
 
 
 
 
 
 
 Service Management &amp; ITSM:
 
 ServiceNow, Jira Service Management, BMC Remedy, Freshservice
 
 
 
 
 
 
 QA &amp; Testing Tools:
 
 Selenium / Cypress / Playwright, TestRail / Zephyr / Xray, Postman / SoapUI, JMeter / LoadRunner
 
 
 
 
 
 
 Project &amp; Delivery Tools:
 
 Jira / Confluence, Azure DevOps, MS Project, Asana / Monday.com
 
 
 
 
 
 
 Reporting &amp; Analytics:
 
 Power BI, Tableau, Excel Advanced Analytics
 
 
 
 
 
 
 Collaboration &amp; Documentation:
 
 SharePoint, Confluence, Notion, Microsoft Teams / Slack
 
 
 
</div>

Service Delivery & Quality Assurance lead

Mindstream

Hiring: Project Manager (Product Implementation / ERP / Integration Projects)Location: Qatar (Onsite) Duration: 1 Year (Extendable) Required Skills &amp; ExperienceExperience in product implementations from initiation to go-live and post-implementation support Experience managing complex implementations involving vendors, third-party service providers, and internal delivery teams (ERP &amp; integration system teams) Strong knowledge of Agile, Waterfall, or hybrid delivery approaches Ability to translate business requirements into delivery plans and align business objectives with technical execution Solid understanding of solution architecture, integrations, and system dependencies Strong experience in risk management, issue resolution, and stakeholder communication Ability to prepare delivery plans, progress reports, and executive-level updatesJob Type: Full-timeApplication Question(s):<ul><li>Do you have experience in product implementations from initiation to go-live and post-implementation support?</li><li>Do you have experience managing complex projects involving vendors, third-party service providers, and internal delivery teams (ERP/integration systems)?</li><li>Are you familiar with Agile, Waterfall, or hybrid project delivery approaches?</li><li>What is your current and expected salary? Notice period?</li></ul>

Project Manager (Product Implementation / ERP / Integration Projects)

<div>
 
 The
 
 Business Analyst (ICT Governance)
 
 is responsible for Implementing IT strategies and robust IT governance frameworks to maintain compliance and drive delivery excellence. This role is also responsible for overseeing customer engagement and relationships, focusing on enhancing customer satisfaction through effective communication, risk management, and continuous improvement in service delivery processes.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 IT Strategy Development
 
 
 
 &bull; Lead the development of an IT strategy aligned with the business goals, ensuring the integration of technology initiatives with overall business objectives.
 
 
 &bull; Ensure IT projects and initiatives align with the broader business vision and objectives, delivering value through strategic investments in technology.
 
 
 &bull; Collaborate with executive leadership, business units, and IT teams to ensure ongoing alignment and communication about the IT strategy and its execution.
 
 
 
 
 
 
 IT Governance
 
 
 
 &bull; Develop and maintain the IT governance framework to ensure alignment between IT and business objectives.
 
 
 &bull; Track departmental KPIs and Strategic Initiatives on periodic basis to completion.
 
 
 &bull; Establish and follow a reporting governance mechanism to communicate about the progress on the IT delivery and operational activities to the respective stakeholders.
 
 
 &bull; Coordinate with all the team representatives and leads to ensure the weekly operational progress report is submitted.
 
 
 &bull; Collaborate with IT teams to identify service improvement initiatives to improve the efficiency of delivery and operational activities and track them to closure.
 
 
 
 
 
 
 Program Governance &amp; Delivery Excellence
 
 
 
 &bull; Establish a standard IT program and project delivery process and ensure all the teams adhere to the defined process.
 
 
 &bull; Ensure project managers and stakeholders are adhering to program governance processes.
 
 
 &bull; Ensure the defined reporting governance structure is being followed across the teams.
 
 
 &bull; Identify and manage enterprise risks (ERM)
 
 
 Customer Engagement &amp; Relationship Management
 
 
 &bull; Provide regular updates to senior management and stakeholders on program performance, risks, and issues.
 
 
 &bull; Conduct periodic meetings with the customer to maintain regular communication with key stakeholders and provide updates on IT Delivery and Operational activities.
 
 
 &bull; Identify opportunities for improving customer engagement processes, enhancing relationships, and delivering better IT value.
 
 
 
 
 
 
 Qualifications:
 
 
 
 &bull; 8+ years of experience in various IT domains, with 3+ years in a similar role or position, preferably in customer-facing roles.
 
 
 &bull; Proven experience in establishing and managing IT governance frameworks, aligning IT strategy with business goals, and leading IT governance initiatives across complex organizations.
 
 
 &bull; Experience in managing IT program governance practices and defining the governance processes &amp; delivery framework.
 
 
 Education:
 
 
 &bull; Bachelor's or Master's degree in Information Technology, Computer Science or a related field.
 
 
 &bull; Relevant certifications such as ITIL, COBIT or PMP, etc.
 
 
 Required Skillset:
 
 
 &bull; Proficiency in implementing and managing IT governance frameworks.
 
 
 &bull; Knowledge of project management methodologies
 
 
 &bull; Experience in conducting IT audits and quality assurance reviews to ensure compliance with governance policies and standards
 
</div>

Business Analyst (ICT Governance)

Anotech

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 The Service Delivery &amp; QA Lead ensures services and products are delivered reliably, on time, and at the required quality standards. The role leads service governance, quality assurance, performance monitoring, and continuous improvement while acting as the link between business, technology, operations, and vendors.
 
 
 
 
 
 
 Qualifications and Experience:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree
 </li>
 <li>
 8-12+ years total experience; 4-6 years in leadership roles
 </li>
 <li>
 Preferred to come from backgrounds such as: Service Delivery Manager, QA/Test Manager, IT Operations Manager, PMO / Delivery Manager, Digital Transformation Lead, Customer Experience / Operations Lead
 </li>
 <li>
 Certifications: ITIL Foundation / ITIL Managing Professional, PMP / PRINCE2, Lean Six Sigma (Green/Black Belt), Agile / Scrum (CSM, SAFe), ISO 9001 / Quality Management
 </li>
 </ul>
 
 
 
 
 
 Preferred Tools:
 
 
 
 
 
 <ul>
 <li>
 Service Management &amp; ITSM: ServiceNow, Jira Service Management, BMC Remedy, Freshservice
 </li>
 <li>
 QA &amp; Testing Tools: Selenium / Cypress / Playwright, TestRail / Zephyr / Xray, Postman / SoapUI, JMeter / LoadRunner
 </li>
 <li>
 Project &amp; Delivery Tools: Jira / Confluence, Azure DevOps, MS Project, Asana / Monday.com
 </li>
 <li>
 Reporting &amp; Analytics: Power BI, Tableau, Excel Advanced Analytics
 </li>
 <li>
 Collaboration &amp; Documentation: SharePoint, Confluence, Notion, Microsoft Teams / Slack
 </li>
 </ul>
 
 
</div>

PMO - Service Delivery & QA Lead

Royal Cup Speciality Coffee

Responsibilities:<ul><li>Order Accuracy and Timely Delivery:</li><li>Ensure accurate and prompt delivery of food orders to the correct tables.</li><li>Collaborate with kitchen staff to coordinate order preparation and delivery.</li><li>Customer Interaction:</li><li>Interact with customers in a friendly and professional manner.</li><li>Respond promptly to customer requests and ensure their satisfaction.</li><li>Communication with the Kitchen:</li><li>Communicate effectively with the kitchen team to ensure the timely delivery of orders.</li><li>Relay customer feedback to the kitchen and address any concerns.</li><li>Maintaining Cleanliness:</li><li>Keep the dining area and service stations clean and organized.</li><li>Assist with clearing tables and resetting them for new guests.</li><li>Team Collaboration:</li><li>Work closely with waitstaff and kitchen personnel to maintain a smooth flow of service.</li><li>Assist in various tasks to support overall restaurant operations.</li></ul>Qualifications:<ul><li>Previous experience as a Food Runner is beneficial but not mandatory.</li><li>Ability to work in a fast-paced environment and remain calm under pressure.</li><li>Strong communication and teamwork skills.</li><li>Positive attitude and a commitment to delivering excellent customer service.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Primary (Required)</li></ul>Experience:<ul><li>Food Runner: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>Work Location: In person

Food Runner

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