account manager

reservation supervisor

agent-guest relations

reservation agent

senior property consultant

boarding agent

Inchcape Shipping Services

<div>
 Who We Are:
 
 
 At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.
 
 
 Role Summary:
 
 
 The Boarding Agent will be responsible for boarding vessels and handle all ship&rsquo;s formalities with port authorities.
 
 
 Contract: Permanent
 
 
 Location: Egypt, Port Suez (On-Site)
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Boarding the ships.
 </li>
 <li>
 Communications with ship&rsquo;s Masters and the clients.
 </li>
 <li>
 Co-ordinating whole the required services i.e. crew changes , inward and outward shipments, CTM , supplies etc.
 </li>
 <li>
 Sending updates and timely reports to ships&rsquo; principals.
 </li>
 <li>
 Co-ordinating the surveyors&rsquo; attendance and following up bunkering operations &amp; sending timely reports.
 </li>
 <li>
 Following up ISS ethics and polices.
 </li>
 <li>
 Compliance with ISS safety regulations.
 </li>
 <li>
 Uploading costs /quotations on optic system.
 
 
 </li>
 </ul>
 Key Deliverables:
 
 
 <ul>
 <li>
 Responsible to fulfil all ship&rsquo;s services in Port Suez Canal all Egyptian Red Sea Ports.
 </li>
 <li>
 Delivering a consistent quality in handling ship&rsquo;s services.
 </li>
 <li>
 Arranging for all port formalities related to vessel call /Transit.
 </li>
 <li>
 Document filing.
 </li>
 <li>
 Responding messages for both ships&rsquo; Masters and clients.
 
 
 </li>
 </ul>
 The post holder will carry out any other duties as are within the scope and purpose of the job as requested by the Line Manager and ensure full utilization of all ISS systems according to Standard Operating Procedures.
 
 
 Candidate Requirements:
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in the maritime/shipping industry.
 </li>
 <li>
 Proficiency in Microsoft Office applications.
 </li>
 <li>
 Fluency in English, both written and verbal.
 </li>
 <li>
 Strong decision-making and problem-solving skills.
 </li>
 <li>
 Ability to adapt and work flexibly in a dynamic environment.
 
 
 </li>
 </ul>
 You will receive:
 
 
 A diverse range of benefits, depending on your geographical location. At this instance, you will enjoy:
 
 
 <ul>
 <li>
 A place to grow your career - we&rsquo;ll help you set big goals and exceed them.
 </li>
 <li>
 Competitive salary package.
 </li>
 <li>
 Work with talented, committed, and supportive teammates.
 </li>
 <li>
 Value Award celebration events.
 
 
 </li>
 </ul>
 Why Inchcape Shipping Services?
 
 
 We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.
 
 
 Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:
 
 
 
 Global Perspective
 
 - we connect the world and see the bigger picture.
 
 
 
 The Power of People
 
 - we rely on the strength of local agent knowledge and relationships.
 
 
 
 Progress
 
 - we adopt new thinking and push for positive change in our industry.
 
 
 #WeAreInchcape
 
 
 Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success.
 
 
 Additional Information:
 
 
 Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.
 
 
 
 To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.
 
 
 
</div>

Boarding Agent

Tabby | تابي

<div>
 
 
 Department:
 
 Training and Quality
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 Role Overview
 
 
 As our
 
 Knowledge Base (KB) Specialist
 
 , you&rsquo;ll ensure CX agents have fast, easy access to clear, accurate, and up-to-date information. From writing and maintaining internal articles to managing content systems and optimizing search, you&rsquo;ll turn complexity into clarity and help shape the future of agent knowledge at Tabby. This role blends
 
 content creation with technical knowledge management
 
 , requiring both strong writing skills and the ability to manage the systems and structures behind the knowledge base.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 What You&rsquo;ll Be Doing
 
 <ul>
 <li>
 
 Internal Content Creation and Maintenance
 
 &ndash; Write and update KB articles, workflows, and FAQs that guide agent decision-making and support handling across all CX lines of business (LOBs).
 
 
 Content Quality and Accuracy
 
 &ndash; Ensure documentation is correct, easy to understand, and aligned with our tone of voice, formatting standards, and compliance requirements.
 
 
 Knowledge Structure and Navigation
 
 &ndash; Design, organize, and categorize content for easy discovery and searchability, minimizing confusion and handling time.
 
 
 Technical Knowledge Management
 
 &ndash; Manage knowledge systems, including user access, permissions, and content version control. Apply principles of information architecture to optimize search results and content findability.
 
 
 Reporting and Analysis
 
 &ndash; Track article views, searches, and usage patterns to identify friction points. Analyze data to improve clarity, reduce duplicate content, and prioritize updates.
 
 
 Feedback and Iteration
 
 &ndash; Use agent feedback (via Slack, forms, QA), escalations, and training insights to identify gaps or unclear content, then proactively address them.
 
 
 Collaboration with SMEs
 
 &ndash; Work closely with Product, Ops, Training, and Compliance teams to source accurate information, validate content, and ensure timely updates.
 
 
 Process &amp; Standards
 
 &ndash; Uphold content standards and structures, hold stakeholders accountable for updates, and standardize how policies, procedures, and product flows are documented.
 
 
 Technical Contribution
 
 &ndash; Leverage front-end coding knowledge (JavaScript, HTML, CSS) to manage CMS customizations, formatting, and system improvements.
 
 
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge &amp; Expertise
 
 
 
 
 Skills, Knowledge &amp; Expertise
 
 <ul>
 <li>
 Excellent written
 
 English and Arabic
 
 with
 
 
 strong editing, formatting, and structuring skills
 </li>
 <li>
 At least
 
 1 year of hands-on
 
 experience working with
 
 knowledge management tools
 
 (e.g., Helpjuice, Zendesk, Confluence, Notion)
 </li>
 <li>
 Comfortable working with structured and unstructured inputs (Slack threads, Notion docs, product specs) and turning them into clear KB content
 </li>
 <li>
 Familiarity with CX operations and how agents use knowledge bases
 </li>
 <li>
 Detail-oriented and process-driven, with the ability to maintain consistency and quality under pressure
 </li>
 <li>
 Experience collaborating with training, QA, compliance, or product teams
 </li>
 <li>
 Strong technical aptitude: ability to analyze reports, optimize search functionality, manage users/access, and apply principles of information architecture.
 </li>
 <li>
 coding experience (JavaScript, HTML, CSS) to support CMS content formatting and customizations.
 </li>
 </ul>
 
 
 Settling into the role
 
 
 
 
 We recognize that learning our tools, culture, and agent landscape takes time. Here's what the ramp-up will look like:
 
 
 <ul>
 <li>
 
 Month 1:
 
 Get to know our products, agent workflows, tools, and tone. Shadow live sessions, training sessions, product demos, and knowledge syncs.
 </li>
 <li>
 
 Month 2&ndash;3:
 
 Start co-owning content pieces, especially those tied to upcoming product changes.
 </li>
 <li>
 
 Month 4+:
 
 Take the lead on full content projects &mdash; from brief to delivery &mdash; and become the go-to for anything knowledge-related in agent education.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 <ul>
 <li>
 
 
 2+ years
 
 of experience in content design, CX enablement, or technical writing
 </li>
 <li>
 Experience supporting CX agents in fintech, e-commerce, or regulated industries is a plus.
 </li>
 <li>
 Understanding of CX tools (e.g., Zendesk, Intercom, Salesforce, Aircall)
 </li>
 <li>
 Experience with multilingual support teams or agents with limited English proficiency is a plus
 </li>
 <li>
 Familiarity with knowledge-centered support (KCS) or internal L&amp;D frameworks
 
 
 </li>
 </ul>
 
 
 Success in this role will be measured by:
 
 
 
 <ul>
 <li>
 Agent feedback and KB satisfaction
 </li>
 <li>
 Search success and article usage rates
 </li>
 <li>
 Reduction in escalations or handling time due to unclear guidance
 </li>
 <li>
 Efficiency of content system structure and usability.
 
 
 </li>
 </ul>
 Alignment with QA, policy, and training expectations
 
 
</div>

Knowledge Base Specialist

Hilton

<div>Reservations Agent - Waldorf Astoria Heliopolis
Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.
It's not just a job vacancy, we will help you elevate your career by offering a variety of learning &amp; development programs, career growth &amp; thousands of opportunities all around the world. Take the next step and be the star of your own success story!
What we offer:
Thriving work environment.
Team members' special rates for Hilton hotels worldwide.
Thousand opportunities for career growth and development.
Comprehensive learning &amp; development programs that fits all fields.
Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.
Competitive compensation and benefits.
Daily duty meal.
Life insurance. 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
<ul><li>Convert, quickly, inquiries into contracted business</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards.</li>
<li>Answers all reservations telephone calls and e-mails in a friendly manner, using clear communication.</li>
<li>Processes e-mails or calls, ensuring a clear understanding of inquiries and requests, while demonstrates excellent product knowledge.</li>
<li>Promptly provides accurate information regarding availability of accommodations, rates and other requested information.</li>
<li>Accurately processes reservations into the reservation&rsquo;s system; ensuring optimal communication with all other relevant department.</li>
<li>Maintains suite reservation request process and inventory controls for all suites and other room accommodations, as needed, to maximize revenue and meet customer needs.
</li><li>Processes reservation requests from team members at other hotels in the Hilton family.
</li><li>Processes and monitors Passports issued to our team members for the Team Member Travel Program.
</li></ul>What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Preferably with a previous experience in Hotels industry.</li>
<li>Excellent English language skills</li>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience a Reservations Agent</li>
<li>Tertiary qualifications, or other collegiate-level degree</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent - Waldorf Astoria Heliopolis

Transcom

<div><div><div><div><div><div><div><div><div><div>Customer service representative - Back Office B2</div><div>
Location: Egypt, Cairo
Job category: Customer Service Representative (CSR)
Language: English</div><div><div>
 We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.<div><div>
Chat Agent Duties and Responsibilities</div></div><ul><li>
Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.</li><li>
Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.</li><li>
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.</li><li>
Maintain a high level of professionalism and customer service etiquette in all interactions.</li><li>
Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.</li><li>
Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.</li><li>
Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.</li><li>
Collaborate with team members and other departments to ensure consistent and effective customer support.</li></ul></div></div></div></div></div></div></div></div></div></div></div>

Customer service representative - Back Office B2

Berkeley me

We are looking for a motivated and results-driven Real Estate Sales Agent to join our dynamic team. The ideal candidate will be responsible for generating leads, managing client relationships, and closing property sales in a fast-paced and competitive market.Key Responsibilities:<ul><li>Generate and manage leads through calls, networking, referrals, and marketing activities.</li><li>Assist clients in buying, selling, and renting residential or commercial properties.</li><li>Conduct property viewings, market research, and price evaluations.</li><li>Develop a deep understanding of the local real estate market, trends, and competitor offerings.</li><li>Maintain strong relationships with clients throughout the sales cycle.</li><li>Negotiate offers and finalize sales contracts in line with company policies.</li><li>Prepare and present property proposals to clients.</li><li>Coordinate with property owners, developers, and internal teams for listings and deals.</li><li>Ensure proper documentation, compliance, and record-keeping for all transactions.</li><li>Achieve monthly and quarterly sales targets.</li></ul>Requirements:<ul><li>Proven experience as a real estate agent or in a sales role.</li><li>Strong understanding of the UAE real estate market.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Self-motivated, well-organized, and target-oriented.</li><li>Ability to work independently and as part of a team.</li><li>Real Estate Regulatory Agency (RERA) certification is an advantage.</li></ul>What We Offer:<ul><li>Attractive commission-based earnings</li><li>Marketing and administrative support</li><li>Training and professional development</li><li>A collaborative and growth-oriented work environment</li></ul>Apply here : https://blqrealestate.com/careers-apply-for-real-estate-agent/Job Type: Full-time

Real Estate Sales Agent

Deraya Insurance Brokerage

The Talent Acquisition Supervisor oversees the recruitment function, ensuring alignment between hiring needs and business goals. The role leads the recruitment team, sets performance standards, and designs workforce planning and sourcing strategies.&middot; Supervise and coach the recruitment team.&middot; Set KPIs and evaluate performance.&middot; Fully responsible for the on-boarding process of new hires.&middot; Develop employer branding plan to enhance Deraya Insurance's presence as an employer in the market including on campus activities.&middot; Organize programs for university students and new graduates to increase Deraya Insurance employer brand awareness, such as the sales program for graduates or summer internship programs.&middot; Full responsibility for the technical development of the talent acquisition team.&middot; Continuously work on enhancing the selection process.&middot; Build a strong relationship with universities&rsquo; career centers, student unions, etc.&middot; Partner with department heads to identify hiring needs.&middot; Oversee manpower planning and recruitment budgets.&middot; Represent the company at recruitment events.Job Type: Full-timePay: From E&pound;30,000.00 per month

Talent Acquisition Supervisor

Al Aida IT Technologies

Join Our Team as a Technical Support Agent!Are you passionate about IT and helping others? We are looking for a skilled Technical Support Agent to join our remote team. If you have a knack for troubleshooting and providing excellent customer service, we want you!Responsibilities:<ul><li>Provide remote technical support via phone, email, and chat.</li><li>Troubleshoot software and hardware issues.</li><li>Guide clients through step-by-step solutions.</li><li>Document and track issues in the ticketing system.</li><li>Follow up with clients to ensure issue resolution.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>Experience in a technical support role.</li><li>Strong problem-solving and communication skills.</li></ul>What We Offer:<ul><li>Basic Salary: EGP 7,000 per month</li><li>Ticket Resolution Incentive</li><li>Customer Satisfaction Incentive</li><li>Attendance Bonus</li></ul>Apply now and become a part of our growing team!Basic Salary: EGP 7,000 per monthIncentives:<ul><li>Ticket Resolution Incentive: Additional EGP 500 for every 50 tickets resolved within SLA.</li><li>Customer Satisfaction Incentive: Additional EGP 1,000 per month for maintaining a customer satisfaction rating above 90%.</li><li>Attendance Bonus: Additional EGP 300 for 100% attendance in a month.</li></ul>Reports To: Technical Support ManagerResponsibilities:<ul><li>Provide remote technical support via phone, email, and chat.</li><li>Diagnose and troubleshoot software and hardware issues.</li><li>Guide clients through step-by-step solutions.</li><li>Document and track issues in the ticketing system.</li><li>Follow up with clients to ensure issue resolution.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Proven experience as a technical support agent or similar role.</li><li>Excellent communication and problem-solving skills.</li><li>Proficiency in Windows, Mac OS, and common office software.</li><li>Familiarity with remote desktop applications and help desk software.</li></ul>Skills:<ul><li>Strong analytical and troubleshooting skills.</li><li>Ability to work independently and in a team.</li><li>Customer-oriented and cool-tempered.</li><li>Excellent written and verbal communication skills.</li></ul>Job Type: Full-timePay: E&pound;7,000.00 per monthApplication Question(s):<ul><li>Do you have a quiet location with a stable internet connection to work from full-time?</li></ul>Experience:<ul><li>IT Technical Support: 2 years (Required)</li></ul>Language:<ul><li>Fluent English Reading and Writing (Required)</li></ul>

IT Support Agent - Full-time, Remote

Explore 79+ Boarding agent in Egypt this December. Find roles across top companies and apply now to boost your career.