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branch operations manager

Role Overview: We are seeking an experienced and detail-oriented Operations Manager to oversee the company&rsquo;s operational, regulatory, and compliance functions. The role requires strong expertise in facilities management, branch openings, regulatory approvals, and coordination with external stakeholders such as malls, contractors, and government bodies. The ideal candidate will have hands-on knowledge of UAE company setup procedures, strong technical understanding of civil and MEP works, and proven leadership in managing teams and vendors.Key Responsibilities:Operational Management &amp; Compliance<ul><li>Manage and maintain all operational documents of the company.</li><li>Handle trade licenses, renewals, and regulatory compliance with government bodies.</li><li>Act as the focal point for coordination with malls, landlords, contractors, partners, and other stakeholders.</li><li>Review and manage contracts, lease agreements, and compliance documents.</li><li>Maintain and update periodic submissions required by malls, lessors, and regulatory authorities.</li></ul>Branch Openings &amp; Fit-outs<ul><li>Prepare and oversee all pre-mobilization and pre-opening documentation for new branches.</li><li>Manage branch fit-outs, retail delivery, and handovers with contractors and landlords.</li><li>Coordinate with all parties during new branch openings, from lease proposals to final handover.</li></ul>Facilities &amp; Asset Management<ul><li>Manage Annual Maintenance Contracts (AMCs) across all locations, including firefighting, housekeeping, and pest control.</li><li>Supervise the Operations Assistant in facilities management, maintenance, cleaning, and operational support.</li><li>Oversee company cars, ensuring regular operational and maintenance requirements.</li><li>Manage company fixed assets and local purchases (transitioning later to Purchasing Manager).</li><li>Serve as the primary emergency contact for all branches, handling urgent security and safety concerns.</li></ul>People &amp; Vendor Management<ul><li>Oversee induction, performance evaluation, and leave approvals for the operations assistant and maintenance team.</li><li>Source and manage company accommodations, including setup, renewals, and documentation.</li><li>Coordinate with the finance department for supplier payments and operational expenditure approvals.</li></ul>Government &amp; Regulatory Coordination<ul><li>Handle approval processes with DEWA, Dubai Municipality, Civil Defense, and other government authorities.</li><li>Maintain updated knowledge of commercial insurance policies, procedures, and compliance.</li><li>Ensure compliance with UAE mainland and free zone company setup requirements.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Operations Management, or a related field.</li><li>Minimum 5&ndash;7 years of experience in operations or facilities management within the UAE.</li><li>Strong technical knowledge of civil works and MEP (mechanical, electrical, plumbing).</li><li>In-depth knowledge of UAE government regulations, free zone, and mainland company setup requirements.</li><li>Excellent negotiation, problem-solving, and vendor management skills.</li><li>Strong organizational and multitasking abilities with attention to detail.</li><li>Valid UAE driver&rsquo;s license and access to a vehicle.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have a valid UAE driving license?</li><li>What is your current salary?</li><li>How many years of experience do you have as an operations manager?</li></ul>

Operations Manager

Black Tulip Flowers

The company provides free shared bachelor accommodation and transportation.Job Purpose:<ul><li>Accountable for day-to-day supervision of Branch operations, including sales, administration, staff management, stock management, customer service and financial performance.</li></ul>Primary duties and responsibilities:<ul><li>Existing Customer &ndash; Sustain the revenue of the branch by retaining existing customers by providing exceptional customer service.</li><li>New Customer Acquisition &ndash; Successfully convert the walk-in customers into sales.</li><li>Sales Planning and Forecast &ndash; Make a monthly sales plan and forecast for continuous growth.</li><li>Identify the market needs, introduce new varieties, and variants of products, and make a competitive analysis of products and pricing.</li><li>Keep a tap on non-moving products / designs and take suitable action as needed.</li><li>Customer Service / Order Fulfilment - To provide end-to-end support to customers through the process of order fulfilment and grievance resolution; address and resolve customers' distress and issues.</li><li>Ensure that products are delivered on time.</li><li>Review and ensure pending orders are closed before placing new sales orders.</li><li>Procurement - Coordinate with the respective personnel to ensure customer requested products are imported on time or purchased locally for delivery.</li><li>Inactive Customers &ndash; Follow up with inactive customers to make them buy the company&rsquo;s products.</li><li>Reporting &ndash; Update the daily sales report on meetings, sales done, value obtained, customer issues, stock requirements, and manpower issues.</li><li>Supervisory Responsibilities: Supervise and allocate duties to staff. Staff attendance, movement, and leave management.</li><li>Staffing, counselling, and training staff; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.</li><li>Perform other duties as and when assigned.</li></ul>Job Types: Full-time, PermanentPay: AED4,000.00 - AED6,000.00 per monthExperience:<ul><li>Managing Branch operations: 5 years (Required)</li></ul>Language:<ul><li>Tamil and Hindi (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>

Branch Operations - Flowers and Plants

June Flowers

The job location is Qusais, Dubai.The company provides free shared bachelor accommodation and transportation.The candidate must have experience managing multiple functions including Sales, BD, Operations, Drivers, etc.Preferred UAE driving licenseJob Purpose:<ul><li>Accountable for day-to-day supervision of Branch operations, including sales, administration, staff management, stock management, customer service and financial performance.</li></ul>Primary duties and responsibilities: <ul><li>Existing Customer &ndash; Sustain the revenue of the branch by retaining existing customers by providing exceptional customer service.</li><li>New Customer Acquisition &ndash; Successfully convert the walk-in customers into sales.</li><li>Sales Planning and Forecast &ndash; Make a monthly sales plan and forecast for continuous growth.</li><li>Identify the market needs, introduce new varieties, and variants of products, and make a competitive analysis of products and pricing.</li><li>Keep a tap on non-moving products / designs and take suitable action as needed.</li><li>Customer Service / Order Fulfilment - To provide end-to-end support to customers through the process of order fulfilment and grievance resolution; address and resolve customers' distress and issues.</li><li>Ensure that products are delivered on time.</li><li>Review and ensure pending orders are closed before placing new sales orders.</li><li>Procurement - Coordinate with the respective personnel to ensure customer requested products are imported on time or purchased locally for delivery.</li><li>Inactive Customers &ndash; Follow up with inactive customers to make them buy the company&rsquo;s products.</li><li>Reporting &ndash; Update the daily sales report on meetings, sales done, value obtained, customer issues, stock requirements, and manpower issues.</li><li>Supervisory Responsibilities: Supervise and allocate duties to staff. Staff attendance, movement, and leave management.</li><li>Staffing, counselling, and training staff; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.</li><li>Perform other duties as and when assigned.</li></ul>Job Types: Full-time, PermanentPay: AED4,000.00 - AED5,000.00 per monthExperience:<ul><li>Branch In-charge: 5 years (Required)</li></ul>Language:<ul><li>Tamil and Hindi (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>

Branch In-charge - Operation

FLORAL MARKET

The company provides free shared bachelor accommodation and transportation.The candidate should have experience managing Branch's P&amp;L.Must be a graduate in Sales, Business Development, Marketing or Operations.Job Purpose:<ul><li>Accountable for day-to-day supervision of Branch operations, including sales, administration, staff management, stock management, customer service and financial performance.</li></ul>Primary duties and responsibilities: <ul><li>Existing Customer &ndash; Sustain the revenue of the branch by retaining existing customers by providing exceptional customer service.</li><li>New Customer Acquisition &ndash; Successfully convert the walk-in customers into sales.</li><li>Sales Planning and Forecast &ndash; Make a monthly sales plan and forecast for continuous growth.</li><li>Identify the market needs, introduce new varieties, and variants of products, and make a competitive analysis of products and pricing.</li><li>Keep a tap on non-moving products / designs and take suitable action as needed.</li><li>Customer Service / Order Fulfilment - To provide end-to-end support to customers through the process of order fulfilment and grievance resolution; address and resolve customers' distress and issues.</li><li>Ensure that products are delivered on time.</li><li>Review and ensure pending orders are closed before placing new sales orders.</li><li>Procurement - Coordinate with the respective personnel to ensure customer requested products are imported on time or purchased locally for delivery.</li><li>Inactive Customers &ndash; Follow up with inactive customers to make them buy the company&rsquo;s products.</li><li>Reporting &ndash; Update the daily sales report on meetings, sales done, value obtained, customer issues, stock requirements, and manpower issues.</li><li>Supervisory Responsibilities: Supervise and allocate duties to staff. Staff attendance, movement, and leave management.</li><li>Staffing, counselling, and training staff; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.</li><li>Perform other duties as and when assigned.</li></ul>Job Types: Full-time, PermanentPay: AED3,500.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Please brief in short your experience in managing a branch's P&amp;L.</li></ul>Education:<ul><li>Master's (Required)</li></ul>Experience:<ul><li>Branch In-charge: 5 years (Required)</li></ul>Language:<ul><li>Tamil (Required)</li></ul>

Branch Operations Incharge - Flowers and Plants - Tamil

Talents Tide

<div>
 
 
 Job Title:
 
 Assistant Manager &ndash; Business Projects &amp; Systems
 
 
 
 Reports to:
 
 VP &ndash; Head of Business Projects &amp; Systems
 
 
 
 Client Company:
 
 An Islamic Bank
 
 
 
 Department:
 
 Finance &ndash; Strategic Planning &amp; Business Analytics &ndash; Business Projects &amp; Systems
 
 
 
 
 
 
 Job Purpose
 
 
 
 To assist the Project Manager in preparing business requirements and performing system functionality testing, as well as supporting BAU (Business As Usual) system issues.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Assist Project Manager in developing system requirement documents and procedures to implement new systems as per business requirements.
 </li>
 <li>
 Support and assist branches in resolving day-to-day system issues, and provide support and assistance to the Complaint Resolution Unit in resolving customer issues pertaining to systems.
 </li>
 <li>
 Assist Project Managers in coordinating with various departments for timely delivery of the project.
 </li>
 <li>
 Assist and support Branch Operations Department and Branch Management in training branch staff on new system and process implementations.
 </li>
 <li>
 Coordinate and liaise with Branch Operations Department for development of various control reports as per audit and branch requirements.
 </li>
 <li>
 Prepare UAT scripts and perform complete and rigorous UAT of the new system to ensure seamless implementation.
 </li>
 <li>
 All the above accountabilities include, but are not limited to, any additional/new tasks or responsibilities assigned by the Line Manager.
 </li>
 </ul>
 
 
 Job Specification
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Graduate / Bachelor's degree in IT / Computer Applications
 </li>
 <li>
 PMI certification will be a plus
 </li>
 </ul>
 
 
 Work Experience
 
 
 <ul>
 <li>
 Minimum 4 years of experience in Banking with exposure to Retail Banking and Operations.
 </li>
 </ul>
 
 
 Skills
 
 
 <ul>
 <li>
 Business Analysis Knowledge &ndash; Advanced
 </li>
 <li>
 Business Intelligence Tools and Analytics &ndash; Advanced
 </li>
 <li>
 MIS Generation and Analytics &ndash; Advanced
 </li>
 <li>
 Process Analysis &ndash; Advanced
 </li>
 </ul>
</div>

Assistant Manager – Business Projects & Systems

Oxford Systems Integration LLC

Duties &amp; Responsibilities:<ul><li>Support the Operations Manager in overseeing daily operations of AV &amp; ELV projects (CCTV, Access Control, Fire Alarm, PA, Video Conferencing, Structured Cabling, etc.).</li><li>Coordinate with project managers, engineers, and technicians to ensure projects are delivered on time, within scope, and budget.</li><li>Monitor project progress, identify potential risks or delays, and implement corrective actions.</li><li>Assist in preparing project schedules, resource allocation plans, and status reports.</li><li>Ensure compliance with local regulations (SIRA, Civil Defense, ADDC, etc.) and industry standards.</li><li>Liaise with clients to address operational concerns and ensure high customer satisfaction.</li><li>Support procurement and logistics teams in timely material delivery for projects.</li><li>Track workforce performance and provide support in training and development.</li><li>Maintain and update operational policies, SOPs, and quality control procedures.</li><li>Assist in budgeting, cost control, and operational efficiency improvements.</li><li>Act as a point of contact in the absence of the Operations Manager for operational decisions.</li><li>Contribute to continuous improvement initiatives and operational excellence in AV &amp; ELV project execution.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree/Diploma in Engineering, Electronics, or related field.</li><li>4&ndash;6 years of experience in **AV/ELV project</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Assistant Operations Manager

Gargash Enterprises

<div>
 
 
 Job Overview
 
 
 
 The RSA Supervisor oversees daily operations, ensuring smooth workflows, customer satisfaction, and the achievement of performance targets.
 
 
 
 
 
 
 KEY ACCOUNTABILITIES AND RESPONSIBILITIES
 
 
 <ul>
 <li>
 Lead and manage the rental agents and fleet team within the branch.
 </li>
 <li>
 Handle escalated customer complaints and ensure quick resolutions.
 </li>
 <li>
 Monitor branch KPIs and prepare reports for the Branch Manager.
 </li>
 <li>
 Ensure compliance with company policies and operational standards.
 </li>
 <li>
 Coordinate closely with the fleet team to maintain vehicle availability.
 </li>
 <li>
 Uphold company values throughout business practices and utilise sound judgment in decision making.
 </li>
 <li>
 Any other additional duties as may be required by management based on needs of the business.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Minimum 3-5 years in fleet operations or rental management roles.
 </li>
 </ul>
</div>

Rental Sales Agent Supervisor

Explore 4375+ Branch operations manager in Dubai this September. Find roles across top companies and apply now to boost your career.