business development manager Jobs in Dubai

business development manager

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assistant manager

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assistant sales manager

branch services manager

Commercial Bank of Dubai

Responsible for day-to-day Operations and Administration of the Branch, ensuring strict compliance with Bank s policies and procedures. The Branch Operations Manager s role will be limited to this and will not include any interaction with Bank s customers, except for service related matters
Principal Accountabilities:
Supervise the performance of Head Teller / Sr. Teller &amp; Tellers, Branch Service Representatives (BSR), to ensure optimum productivity and high quality service in order to provide a range of general banking services to customers, so as to achieve the goals of the branch.
Responsible for Cash and Security Documents as a Joint Custodian of the vault and (CDMS/ATMS) ensuring that the optimum cash balance is maintained at all times. Review cash balances and limits to ensure risks are minimized. Ensure excessive cash is not maintained and that any excesses are reported to Head of Branches Operations for insurance reporting purposes.
Responsible for Control over Stationery usage and safe-keeping of security items such as Demand Drafts, Managers Cheques, Bank s stamps, etc.
Monitoring on a regular basis to ensure that all CC TV s in the branches are functioning properly and report any problems to the Establishment Administration Department.
Co-ordinate with outsourced service providers regarding functioning of Branch ATM s /CDMs.
Co-ordinate with Centralized Units at H.O. regarding day-to-day activities at Branch.
Authorize transactions above Tellers limits within the approved limit by reference to the instruments and supporting vouchers to ensure their validity and correctness and supervise their performance to ensure the timely delivery of service to enhance customer satisfaction.
Plan, organize, monitor and control the day-to-day services offered by BSRs and Tellers to ensure that timely delivery of the services as per SLA to enhance customer satisfaction.
To monitor that the Daily Transaction Ticket Bundles are filed by the assigned staff without any delay and to review the transaction journal entries to the daily vouchers/Cheques and tickets to ensure that the entries posted / recorded are adequately supported for valid transactions &amp; are recorded correctly as to the amount &amp; descriptions.
To comply with the Operational Risk Unit guidelines for managing of Operation Risk &amp; ensure Internal Control risk procedures are in place at the Branches at all times. This should be evidenced through periodic reports to the ICU and Operational Risk Unit at H.O.
Daily review of entries in and out of Suspense, Sundry, Rejection items, Account Receivables, Account Payables etc. (i.e. all transaction going through these accounts and not merely end of day, end of month or period balance)
Review GL balances to ensure that it corresponds with the subsidiaries and account of suspense nature such as, Suspense, Sundry, Rejection items, Account Receivables, Account Payables etc. and follow-up for clearance / reconciliation on a daily basis.
Review and authorize all documents (originals and scanned) pertaining to New Account opening, Remittances, Time-deposits, Safe Deposit Lockers, Loans, etc. before forwarding it to H.O. for processing.
Responding to enquiries from Compliance &amp; AML Unit in a timely manner
Responding to Internal / External Audit queries in a timely manner, ensuring that the discrepancies pointed out by them are corrected immediately
Check the postings carried out by Head / Senior Teller(s)/ Teller(s) against the transactions journal presented by them and sign on the report
To review all branches of Transaction Journals ensuring that the daily Tellers transactions journals have been checked initialled and filed as per the Bank s policy &amp;procedure. Any discrepancy identified should be immediately reported to Branch Manager and Head of Branches Operations to eliminate the risk of financial loss to the Bank.
Ensure that outward clearing, inward clearing and inward return timely delivered as per SLA. Arrange for archiving of Branch records from time to time, in line with the approved policy. Ensure that branch storage of documents, files and other records are secure and in a fire proof environment.
Undertake Performance Management responsibilities, agreeing with the individual targets and monitor the performance of his Direct Reports by periodic reviews providing them with factual feedback in order to foster a high performance culture.
Develop, train and motivate all staff members (BSRs, &amp; Tellers) sharing specialist expertise and demonstrating leadership ensuring that they are fully aware of the Bank s products, procedures and practices to enhance the competency profile in coordination with HR training.
Responsible for implementing JETS (Job Efficiency Tracking System) for all staff within the Unit.

Branch Operations Manager

Aureus Group Pte. Ltd.

<div>
 
 
 Company Description
 
 
 
 Founded in September 2013, Aureus Group has revolutionized music education in Singapore and is now expanding to Dubai. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in &ldquo;Singapore&rsquo;s Fastest Growing Companies&rdquo; survey, cementing its position as an industry pioneer.
 
 
 
 
 
 
 Mission of the Position
 
 
 
 The primary mission for the Branch Manager is to actively support and contribute to the overall success of the Aureus centre under their purview. Working directly with the Divisional Director, the Branch Manager plays a pivotal role in executing the established sales strategies and systems. The focus will be on achieving notable business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within the assigned branch.
 
 
 The Branch Manager drives scalable sales initiatives aligned with divisional goals, fostering a positive environment through proactive collaboration. Primary responsibilities involve driving sales and event management, overseeing day-to-day operations, executing training programs, and providing mentorship to staff. Tasked with optimizing strategies to meet and exceed set goals. The Branch Manager actively contributes to performance enhancement initiatives, coordinating events and marketing campaigns to maximize growth productivity.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ol>
 <li>
 
 Sales and Growth-
 
 Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to branch growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
 </li>
 <li>
 
 Enhance Centre Experience-
 
 Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
 </li>
 <li>
 
 Performance Enhancement and Feedback
 
 - Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for branch under their purview.
 </li>
 <li>
 
 Workplace Culture and Etiquette
 
 - Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
 </li>
 <li>
 
 Customer Relationship Management-
 
 Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
 </li>
 <li>
 
 Communication and Transparency-
 
 Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
 </li>
 <li>
 
 Aureus Curriculum System-
 
 Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
 </li>
 <li>
 
 Documentation and Reporting-
 
 Tracking and reporting team evaluations, development, and improvement plans.
 </li>
 <li>
 
 Ad- Hoc-
 
 Performing and fulfilling additional duties as assigned by the Management.
 </li>
 </ol>
 
 
 
 
 
 Key Criteria/Requirements
 
 
 <ol>
 <li>
 The applicant should have a minimum of 4 years of experience in the related field and at least 2 years in a managerial-level position.
 </li>
 <li>
 The successful applicant must be flexible and available to work on weekends.
 </li>
 <li>
 We are looking for individuals with a strategic mindset and the ability to think critically in various sales situations.
 </li>
 <li>
 Strong verbal and written communication skills are essential for effective collaboration and leadership.
 </li>
 <li>
 Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the branch
 </li>
 <li>
 The applicant must have a strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.
 </li>
 </ol>
</div>

Branch Manager

The Warehouse Gym

Overview The Warehouse Gym is the UAE's fastest-growing gym chain, boasting 14 unique locations with plans for expansion. Celebrated for its street art, design, music, and community, we offer thousands of weekly classes, industry-leading equipment, and world-class trainers. Our aim is to revolutionize wellness journeys, making us more than just a gym, but a lifestyle destination. 
We are seeking a dedicated and experienced Gym Branch Manager to oversee our dynamic location in Dubai. This senior-level, full-time position offers an exciting opportunity to lead a talented team and manage branch operations with a focus on enhancing customer experiences and achieving membership growth. 
 <div>
 Responsibilities &amp; Qualifications <ul> <li>Oversee all aspects of the fitness facility's operations, including staff management, member engagement, revenue generation, and facility maintenance.</li> <li>Manage day-to-day operations of the gym branch, ensuring a clean, safe, and organized facility environment.</li> <li>Provide ongoing coaching, performance feedback, and professional development opportunities to ensure a high-performing team.</li> <li>Foster a positive and inclusive work environment that promotes teamwork, accountability, and exceptional customer service.</li> <li>Develop and implement strategies to enhance member engagement, satisfaction, and retention.</li> <li>Build strong relationships with members through personalized interactions.</li> <li>Address member inquiries, concerns, and feedback in a timely and professional manner, ensuring a positive experience for all members.</li> <li>Develop and execute sales and marketing initiatives to drive membership sales and personal training sessions.</li> <li>Set and achieve revenue targets, monitor key performance indicators, and implement strategies to maximize revenue and profitability.</li> <li>Analyze market trends, competitor activities, and member feedback to identify opportunities for revenue growth and business expansion.</li> <li>Ensure the cleanliness, safety, and functionality of the fitness facility and equipment.</li> <li>Develop and implement maintenance schedules, protocols, and procedures to prevent downtime and ensure optimal performance.</li> <li>Coordinate with every Department Heads with any issues and concerns to ensure smooth flow of the operations.</li> <li>Ensure compliance with health and safety regulations, industry standards, and company policies.</li> <li>Monitor expenses, control costs, and manage financial resources effectively to achieve budgetary goals.</li> <li>Identify opportunities for cost savings, revenue enhancement, and operational efficiencies.</li> </ul> </div>
 <div>
 Experience Required <ul> <li>Proven experience in branch operations management within the fitness industry, with a track record of meeting or exceeding performance targets.</li> <li>Demonstrated expertise in team leadership with the ability to motivate and manage a diverse group of fitness professionals and support staff effectively.</li> <li>Strong understanding of industry regulations to ensure compliance with all necessary legal and safety standards.</li> <li>Exceptional customer experience skills to foster a welcoming and supportive environment for all gym members.</li> <li>Proficiency in membership retention strategies, with a focus on maintaining high levels of customer satisfaction and loyalty.</li> <li>Advanced skills in staff training to ensure continuous improvement and professional development of team members.</li> <li>Ability to conceive and execute strategic sales initiatives to drive membership growth and enhance revenue streams.</li> <li>Familiarity with CRM systems to streamline operations, track member engagement, and enhance service delivery.</li> </ul></div>

Job Purpose: To monitor and enhance service excellence across branch and elite banking operations, ensuring high customer satisfaction and adherence to service standards. Principal Accountabilities: Job Responsibilities Monitor branch and elite banking complaints, ensuring timely resolution and customer satisfaction. Develop strategies and initiatives to improve the Net Promoter Score (NPS) for Elite segment. Review and analyse Mystery Shopping reports to identify areas for service improvement. Conduct monthly knowledge assessments to ensure staff are up to date with policies and procedures. Oversee the completion of Control Tests (CTs) by all branches. Conduct frequent tests on Business Continuity Plan (BCP) to ensure uninterrupted service during emergencies. Handle Trans Guard &amp; Vendor payments efficiently and accurately. Plan and organize staff events for better engagement and team building fostering a positive work environment that enhances collaboration and morale for Elite and Branch Distribution

Branches Service Excellence Manager

Bravio Group of Companies

About Us:Greenspire Maritime, a sister company of Bravio Group is a leading provider of comprehensive maritime solutions, specializing in Marine Agency Services, Ship Chandelling, and Offshore Support. We are committed to delivering excellence and reliability to our clients across the region. To continue our growth and uphold our high standards, we are seeking an experienced and dynamic Manager to lead our multifaceted operations.Job Summary:We are looking for a highly skilled and dedicated Manager to oversee and drive the success of our Marine Agency, Ship Chandelling, and Offshore Services divisions. The ideal candidate will be a strategic leader with a proven track record in the maritime industry, capable of managing complex operations, fostering client relationships, and leading a high-performing team.This position is for candidates with mandatory, direct experience in the same field. Only applications that strictly match the required qualifications will be considered.Key Responsibilities:<ul><li>Direct and manage all day-to-day operations across the three service divisions: Marine Agency, Ship Chandelling, and Offshore Services.</li><li>Develop and implement strategic plans to enhance operational efficiency, expand market share, and increase profitability.</li><li>Ensure seamless coordination between departments to guarantee timely and high-quality service delivery to our clients.</li><li>Build and maintain strong relationships with port authorities, clients, suppliers, and other key industry stakeholders.</li><li>Oversee financial performance, including budgeting, forecasting, and cost control for all managed divisions.</li><li>Lead, mentor, and develop the operational teams, fostering a culture of safety, quality, and accountability.</li><li>Ensure all operations comply with local and international maritime regulations and company policies.</li><li>Negotiate contracts with clients and suppliers to secure favorable terms.</li><li>Resolve any operational issues or client concerns promptly and effectively.</li></ul>Qualifications and Experience:<ul><li>Mandatory: Minimum of 8 years of progressive management experience within the maritime sector.</li><li>Strictly Mandatory: Proven, hands-on experience directly in Marine Agency services, Ship Chandelling, AND Offshore services.</li><li>In-depth knowledge of port operations, customs procedures, and maritime logistics.</li><li>Strong leadership, decision-making, and problem-solving skills.</li><li>Excellent communication, negotiation, and interpersonal abilities.</li><li>Bachelor's degree in Maritime Studies, Business Administration, Logistics, or a related field is mandatory.</li><li>Proficiency in English is required; knowledge of Arabic is an advantage.</li></ul>Application Instructions:We are looking for a candidate who can make an immediate impact. If you meet the strict experience requirements outlined above and are ready for a challenging and rewarding leadership role, we encourage you to apply.Please apply only if you have direct and verifiable experienceJob Types: Full-time, PermanentPay: AED10,000.00 - AED15,000.00 per month

Branch Manager -Marine & Offshore Services

Omorfia Group LLC

Job Description &ndash; Branch ManagerWe are looking for a strategic and performance-driven Branch Manager to take full responsibility for branch operations, financial performance, and team leadership. The ideal candidate will manage day-to-day operations, ensure excellent customer experience, and achieve business objectives including profitability, growth, and operational excellence.Key Responsibilities:<ul><li>Lead branch operations and ensure compliance with company standards, policies, and procedures.</li><li>Oversee financial performance, including full responsibility for Profit &amp; Loss (P&amp;L) management.</li><li>Monitor and achieve Key Performance Indicators (KPIs) such as:</li><li>Sales and revenue growth</li><li>Client retention and satisfaction scores</li><li>Staff productivity and service utilization rates</li><li>Cost efficiency and expense control</li><li>Prepare and review branch budgets, forecasts, and financial reports.</li><li>Develop and implement business strategies to increase profitability and market share.</li><li>Manage, train, and motivate staff to achieve sales and service excellence.</li><li>Drive cross-selling and upselling of services and retail products.</li><li>Handle escalated customer issues with professionalism and solutions-focused approach.</li><li>Ensure compliance with health, safety, and operational standards.</li><li>Report performance results and recommend improvements to senior management.</li></ul>Qualifications &amp; Skills<ul><li>Proven experience as a Branch Manager, or similar leadership role.</li><li>Strong financial acumen with demonstrated ability to manage P&amp;L effectively.</li><li>Track record of achieving KPIs, sales targets, and revenue goals.</li><li>Excellent leadership, coaching, and people management skills.</li><li>Strong business development and customer relationship management abilities.</li><li>Excellent problem-solving, decision-making, and organizational skills.</li><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field preferred.</li><li>Experience in beauty, wellness, retail, or hospitality industry is an advantage.</li><li>Flexible to work during weekends, evenings, and peak business hours.</li></ul>Job Types: Full-time, PermanentPay: AED10,000.00 - AED12,000.00 per monthApplication Question(s):<ul><li>How many employees or team members have you handled in your latest company?</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Female Branch Manager - Tips and Toes Middle East

RAKBANK

<div>
 
 
 About the Role:
 
 
 
 This role reports to the
 
 Head of Branch Distribution
 
 and is responsible for driving growth and transformation of branches across diverse communities. The
 
 Community Growth Manager, Branch Distribution
 
 enhances customer experiences, aligns branch environments with community culture, and develops strategies for business growth and engagement. The role involves market analysis, branch design collaboration, and fostering strong community relationships to strengthen brand presence.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 <ul>
 <li>
 Develop plans to enter new markets and enhance presence in existing ones based on demographic data.
 </li>
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 Lead projects aligning branch strategies with local cultures and preferences.
 </li>
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 Build and maintain relationships with key community stakeholders.
 </li>
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 Represent the bank at community events to boost visibility and rapport.
 </li>
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 Organize initiatives and sponsorships aligned with the bank&rsquo;s values.
 </li>
 <li>
 Collaborate with design teams to create culturally reflective branch environments.
 </li>
 <li>
 Ensure branches deliver exceptional customer experiences.
 </li>
 <li>
 Conduct competitor and community analysis to identify growth opportunities.
 </li>
 <li>
 Scout strategic locations for new or modified branches.
 </li>
 <li>
 Monitor and report on engagement strategies and branch transformations.
 </li>
 <li>
 Adjust plans based on feedback and performance metrics.
 </li>
 <li>
 Implement plans to repurpose branches to meet community needs.
 </li>
 <li>
 Formulate strategies for business growth through tailored products and services.
 </li>
 <li>
 Collaborate with marketing and product teams for community-specific execution.
 </li>
 <li>
 Identify and implement best practices for operational efficiency and customer satisfaction.
 </li>
 <li>
 Ensure adherence to UAE Central Bank regulations and internal policies.
 </li>
 <li>
 Maintain accurate documentation for audits and compliance.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Finance, or related field.
 </li>
 <li>
 10&ndash;12 years in branch banking or community development, preferably in a UAE-based bank.
 </li>
 <li>
 Strong understanding of banking products, community engagement, and cultural diversity.
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 MS Office proficiency; CRM and sales tracking tools.
 </li>
 <li>
 Strong interpersonal and relationship-building skills.
 </li>
 <li>
 Excellent communication and negotiation abilities.
 </li>
 <li>
 Market awareness and strategic thinking.
 </li>
 <li>
 Ability to work in a fast-paced, target-driven environment.
 </li>
 <li>
 High ethical standards and customer-centric mindset.
 </li>
 </ul>
 
 
</div>

Community Growth Manager, Branch Distribution

Explore 7381+ Branch services manager in Dubai this November. Find roles across top companies and apply now to boost your career.

7381 branch services manager jobs IN Dubai

Branch Operations Manager

Branch Manager

Branch Manager

Branches Service Excellence Manager

Branch Manager -Marine & Offshore Services

Female Branch Manager - Tips and Toes Middle East

Community Growth Manager, Branch Distribution